THE PREFERENCE OF LETRAN DE DAVAO STUDENTS BETWEEN PLDT AND

GLOBE AS MORE EFFICIENT INTERNET SERVICE PROVIDER

A Quantitative Research Presented to the

Senior High School Department

of Letran de Davao, Inc.

Seminary Drive, Tagum City

In partial fulfilment for the subject Practical Research 2

Humanities and Social Sciences (HUMSS)

and Accountancy, Business and Management

Ira Abordaje

Abegail Marie Ampo

Thrisha Kyle Coquilla

Brian Andrew Nadela

Michael Vince Lebita

October, 2018
Table 1

Factors Affecting Student's Subscription on an

Internet Service Provider
3% 2%

32% Friend's recommendation

Personally sign up at their center
Pop-up ads
Others
63%

Table 2

Importance of Internet Usage

2% 0% 2% Blogging

5%
Downloading
17%

18% Online Social Networking (i.e.,

Facebook, Twitter, and etc.)
Playing Online Games

Reading Topics of Interests

19%

Studying
22%

Video Conferencing
15%

Online Jobs
Table 3.2

Service Failures of PLDT

Frequent Disconnections
4%
6%
Incorrect billing
27%

No Internet Access for days and

weeks
30%
Slow internet connection speed
7%
unhappy experience with the
customer service
26% others

Table 3.3

Suggested Improvements
0%

Increasing the coverage areas

19%
22%
offering a faster speed broadband at
a lower price
providing better customer support

reducing the frequency of service

interruption
17%
faster response of technical support
30%
team
others
12%
Table 4.2

Service Failures of Globe

Frequent Disconnections

Incorrect billing

No Internet Access for days and

weeks
Slow internet connection speed

unhappy experience with the

customer service
others

Table 4.3

Suggested Improvements
1%

Increasing the coverage areas

17%
23%
offering a faster speed broadband at a
lower price
providing better customer support

16% reducing the frequency of service

interruption
faster response of technical support
team
29%
14% others
Table 5

Preferred Internet Service Provider of Letran de

Davao Students

47%

53%
Globe
PLDT