Beruflich Dokumente
Kultur Dokumente
TO OM
PART 1
A MAT 1 6 7
OM
• Three core functions of an organization:
– product/service development
– operations
– marketing
• Suppport functions of an org:
– accounting and finance
– human resources
– technical and information systems
OM
Figure 1.2 Operations management uses resources to appropriately create outputs that fulfil defined market
equirements
stand far enough away from a hospital or a car plant, they might look very similar, but move
closer and clear differences do start to emerge. One is a manufacturing operation producing
INPUT–TRANSFORMATION–OUTPUT
‘products’, and the other is a service operation producing ‘services’ that change the physio-
logical or psychological condition of patients. What is inside each operation will also be
(I-T-O) PROCESS
T
Y
P
O
L
O
G
Y
HIERARCHY OF
OPERATIONS
HIERARCHY OF
OPERATIONS
HIERARCHY OF
OPERATIONS
HIERARCHY OF
OPERATIONS
STAKEHOLDERS
Chapter 2 Operations performance
Figure 2.3 Stakeholder groups with a ‘legitimate interest in the operation’s activities’
CHALLENGE
organizations require
INNOVATION
from operations managers
INTRO
TO OM
PART 2
A MAT 1 6 7
THE PIE OF MANAGEMENT
http://www.grossmont.edu/college-info/planning/images/PIE%20graphic.jpg
Goals dictate the
Key
Performance
Indicators
(KPIs)
http://www.cognology.com.au/wp-content/uploads/2014/09/SmartGoals.jpg
S
T
R
A
T
E
G
O
S
BASIC PERFORMANCE OBJECTIVES
FOR OPERATIONS
• Quality Advantage
• Speed Advantage
• Dependability Advantage
• Flexibility Advantage
• Cost Advantage
These objectives
affects cost and profit
EXAMPLE
MEASURES
MEASURES
A health-check clinic has five employees and services 200
patients per week. Each employee works 35 hours per week.
The clinic’s total wage bill is PhP 234,000 and its total
overhead expenses are PhP 120,000 per week.
𝐿𝑎𝑏𝑜𝑟 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦
200
=
5
= 40 Patients/Employee/Week
MEASURES
A health-check clinic has five employees and services 200
patients per week. Each employee works 35 hours per week.
The clinic’s total wage bill is PhP 234,000 and its total
overhead expenses are PhP 120,000 per week.
𝐿𝑎𝑏𝑜𝑟 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦
200
=
5(35)
≈ 1.14 Patients/Labor hour
MEASURES
A health-check clinic has five employees and services 200
patients per week. Each employee works 35 hours per week.
The clinic’s total wage bill is PhP 234,000 and its total
overhead expenses are PhP 120,000 per week.
Relation to efficiency
𝑢𝑠𝑒𝑓𝑢𝑙 𝑜𝑢𝑡𝑝𝑢𝑡
𝐸𝑓𝑓𝑖𝑐𝑖𝑒𝑛𝑐𝑦 =
𝑡𝑜𝑡𝑎𝑙 𝑖𝑛𝑝𝑢𝑡
𝑡𝑜𝑡𝑎𝑙 𝑜𝑢𝑡𝑝𝑢𝑡 − 𝑑𝑒𝑓𝑒𝑐𝑡𝑖𝑣𝑒 𝑜𝑢𝑡𝑝𝑢𝑡
=
𝑡𝑜𝑡𝑎𝑙 𝑖𝑛𝑝𝑢𝑡
Cost efficiency
THERE IS NO SUCH THING AS
A FREE LUNCH
Benefit
Benefit
Cost efficiency Cost efficiency
OTHER IDEAS FOR INCREASING COMPETITIVENESS
Chapter 2 Operations performance
P&C
IN OM
A M AT 1 6 7
PLANNING AND CONTROL IN OM
P & C ACTIVITIES
TO KNOW MORE ABOUT OM, YOU CAN READ
t, exciting, challenging … and sixth
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of all organisations, no matter how large or
OPERATIONS MANAGEMENT
ducts that we all need; it is central to changes
emand, and developments in technology; and
al and environmental. Whether at work or at
nd operations ...
as such as:
responsible imperatives of operations
OPERATIONS MANAGEMENT
And get exclusive access to
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online resources in MyOMLab Stuart Chambers
which will enable you to check
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ront cover image: © Getty Images
20/10/09 09:38:10
Unless otherwise stated, the figures in the slides are from
Slack N., Chambers S. & Johnston R. 2010. Operations Management, 6th ed. Essex: Financial Times
Prentice Hall.