USE Questionnaire: Usefulness, Satisfaction, and Ease of use

Based on: Lund, A.M. (2001) Measuring Usability with the USE Questionnaire. STC Usability SIG Newsletter,
8:2. [Abstract] | About quest.cgi

Please rate your agreement with these statements.

 Try to respond to all the items.

 For items that are not applicable, use: NA
 Add a comment about an item by clicking on its icon, or add comment fields for all
items by clicking on Comment All.

USEFULNESS 1 2 3 4 5 6 7 NA
1. It helps me be more effective. strongly strongly
disagree agree
2. It helps me be more productive. strongly strongly
disagree agree
3. It is useful. strongly strongly
disagree agree
4. It gives me more control over the strongly strongly
activities in my life. disagree agree

5. It makes the things I want to accomplish strongly strongly

easier to get done. disagree agree

6. It saves me time when I use it. strongly strongly

disagree agree
7. It meets my needs. strongly strongly
disagree agree
8. It does everything I would expect it to strongly strongly
do. disagree agree

EASE OF USE 1 2 3 4 5 6 7 NA
9. It is easy to use. strongly strongly
disagree agree
10. It is simple to use. strongly strongly
disagree agree
11. It is user friendly. strongly strongly
disagree agree
12. It requires the fewest steps possible to strongly strongly
accomplish what I want to do with it. disagree agree

13. It is flexible. strongly strongly

disagree agree
14. Using it is effortless. strongly strongly
disagree agree
15. I can use it without written strongly strongly
instructions. disagree agree

16. I don't notice any inconsistencies as I strongly strongly

use it. disagree agree

17. Both occasional and regular users would strongly strongly

like it. disagree agree
18. I can recover from mistakes quickly and strongly strongly
easily. disagree agree

19. I can use it successfully every time. strongly strongly

disagree agree
EASE OF LEARNING 1 2 3 4 5 6 7 NA
20. I learned to use it quickly. strongly strongly
disagree agree
21. I easily remember how to use it. strongly strongly
disagree agree
22. It is easy to learn to use it. strongly strongly
disagree agree
23. I quickly became skillful with it. strongly strongly
disagree agree
SATISFACTION 1 2 3 4 5 6 7 NA
24. I am satisfied with it. strongly strongly
disagree agree
25. I would recommend it to a friend. strongly strongly
disagree agree
26. It is fun to use. strongly strongly
disagree agree
27. It works the way I want it to work. strongly strongly
disagree agree
28. It is wonderful. strongly strongly
disagree agree
29. I feel I need to have it. strongly strongly
disagree agree
30. It is pleasant to use. strongly strongly
disagree agree
1 2 3 4 5 6 7 NA

List the most negative aspect(s):

1.
2.
3.
List the most positive aspect(s):

1.
2.
3.