"Note : The Examine shall set mine questions in all covering, ihe whole syllabus. Question No. 1 will be compulsory covering allthe units and shall carry 6 small questions of three marks each, “The rest ofthe eight questions willbe set from all the four ui ‘The examiner will se two questions from each unit out of which the candidate shall attempt four questions selecting one question fiom eech unit. All the questions shall earry equal marks Tatroduetion : Basic Forss of Commatication; Seven C's of effective communication, Basters fo commuiestion, ‘ethical context of communication. ‘Business Communication of Workplace: Letter wating cotniponent, layout and process, E-xnail communication, Dad news messages, pertuasive written eomminicaton ‘memos, notice agenda and minutes of meeting, Report Writing : Typos of business repors, structure of reposts, short reports, long reports, abstracts and ssimmaris, prosposals. ‘Communication Skills: Reading skills stoning skills, note making persuasive speaking. Bdy language, Gestures