Appendix 1.

A Summary of the Daily Journal

No. Day/Dae Kind of Work Job Description Work Performance Problem in Solution Supervisor’s
/Year Achieved Working Comments and
Suggestion
1. 19-04- OFF - - - - -
2018
2. 20-04- Boarding I work in I know the role of I do not I will take notes while Supervisor gave
2018 Gate boarding process work in boarding understand the working, so if there is a suggestions that if
on boarding gate. gate workflow at the new term about flight I there is something
This process is a Airport, work will record it so it makes that I do not know in
process of location and it easier for me to work I do not need to
handling aviation remember it. For be shy or afraid to
passengers science. example recording the ask my controller or
before they flight schedule there so other staff.
board the plane. if there are passengers
I helped to check who ask about the flight
the boarding schedule, the name of
pass such as the flight and also the
check the location of the entrance I
identity, flight can answer it well.
number and also
the schedule of
flight.
3. 21-04- Boarding There are some I know the role of There is special When there are special Tried to learn how to
2018 Gate activities that I work in boarding passengers who passengers who need handling special
did in boarding gate start from need wheelchair I asked to my passengers like
gate. Firstly, I check in until the wheelchair but controller to follow the wheelchair and
helped to check passengers goes I don’t staff who handling it. So pregnant mother.

20
 21

boarding pass on plane understand how I can learn the role of

such as check the to handling for handling the special
identity, flight the first time. passengers start from
number and also check in until the
the schedule of passengers goes into the
flight. Secondly, plane
Idelivering and
accompanying
special
passengers who
first traveling
from check in
until the
passenger goes
into the plane.
4. 22-04- Boarding There are some I know how to My controller I asked to my controller My supervisor give
2018 Gate activities that I sweeping baggage ordered me to to give me explanation me explanation how
did in boarding and handling sweeping the how to sweeping the to sweeping the
gate. Firstly, I complaint of baggage of baggage, how to baggage and what
helped to check passengers passengers for handling passengers’ baggage need to be
boarding pass the first time complaint when they sweeping.
such as check the don’t want to give their He said that when
identity, flight baggage passenger don’t want
number and also to sweeping their
the schedule of baggage we should
flight. Secondly, give the right reason
I handle the that make passages
special want to sweeping
passengers such their baggage and the
as pregnant baggage who has big
mother and size cannot bring to
 22

wheelchair. baggage cabin.

5. 23-04- OFF - - - - -
2018
6. 24-04- Boarding There are some I know the role of My controller I ask to the staff who The staff gives
2018 gate activities that I work in Lost and ordered me to work in lost and found explanation that if we
did in boarding Found unit help the staff unit about the role of work in lost and
gate such as who handling working there found unit we should
check the in lost and handling when there
boarding pass, found unit for is a complaint about
sweeping, handle the first time passenger’s baggage
the special and I don’t and we also must
passengers like know the role check the number of
pregnant mother, of work there baggage so the
first traveling, passengers not bring
and wheelchair. the wrong baggage.
7. 25-04- Boarding In boarding gate I know how to There is a Because I don’t know -
2018 gate, I helped the staff check the label of passenger who how to handling it so I
Lost and in a process of baggage and complaint
Found unit boarding and in identify when because he lost
lost and found there is transit his baggage.
unit. I handling baggage
to Checked the
identity or label
of passenger’s
baggage.

8. 26-04- Boarding I helped the staff I know how to The Flight was I ask to the staff the -
2018 gate to check the prepare the delay and the reason why the flight
boarding pass, equipments of passengers was delay so I can
sweeping, handle boarding pass and complaint explants to the
the special I learn how to fill about it passengers with the right
 23

passengers like the activities of reason.

pregnant mother, checklist
first traveling,
and wheelchair.
9. 27-04- OFF - - - - -
2018
10. 28-04- Boarding The activities I know how to My supervisor I asked my supervisor My supervisor teach
2018 gate that I did in using Radio hand gave me radio about how to using radio me the way of using
boarding gate talky hand talky for hand talky radio hand talky
such as check the the first time
boarding pass, but I don’t
sweeping, handle know how to
the special use it for the
passengers like first time.
pregnant mother,
first traveling,
and wheelchair
and help the staff
who handling
arrival process.
11. 29-04- Boarding There are some I know how to The Flight was Give the right reason My controller told me
2018 gate activities that I handling the delay until 1 why the flight was delay that when there is a
did in boarding passengers hours and there and give meal to the delay more than 1
gate such as complaint when are so many passengers as hour, the Airline
checked the there is a flight passengers compensation from the should give
boarding pass, delay complaint Airlines compensation for
sweeping, handle about it examples are meal,
the special snack and others.
passengers like
pregnant mother,
first traveling,
 24

and wheelchair.
12. 30-04- Boarding SICK SICK SICK SICK SICK
2018 gate
13. 01-05- OFF - - - - -
2018
14. 02-05- Boarding I doing some there is a I ask to my controller My controller give
2018 gate activities that I complaint about this problem so I me explanation about
did in boarding about letter can handling the statement later such
gate such as statement of passengers very well as the Airlines
check the mother regulation statement
boarding pass, pregnant who later of mother
sweeping, handle got rejected by pregnant especially
the special the check In about expired time of
passengers like staff letter
pregnant mother
and wheelchair.
15. 03-05- Boarding There are some There are I made a note, so I can My controller told me
2018 gate activities that I passengers who still remember the role that if 10 minutes
did in boarding miss the plane. of boarding time after the last call the
gate such as And I company process. passenger is declared
checked the them to gate Like the time of last call, unable to follow the
boarding pass, when the and closed boarding flight and me as the
sweeping, handle boarding time time staff must explain the
the special was closed rules to the
passengers like passengers
pregnant mother,
first traveling,
and wheelchair.
16. 04-05- Boarding I did a lot of There is no - -
2018 gate, Lost activities such as problem
and Found, checked the
 25

Arrival boarding pass,

help the special
passengers in
arrival and check
the label of
baggage arrival
in Lost and
Found unit
17. 05-05- OFF - - - - -
2018
18. 06-05- Arrival Helped the - There is no - -
2018 special problem
passengers who
need wheelchair
start from arrival
place, in lost and
found and last to
solaria
19. 07-05- Arrival I helped the There are 12 I should handling the -
2018 Arrival staff to passenger from passenger and give the
pick up the Surabaya who right reason about the
passengers transit in Bali problem until their
transit so I should pick baggage were found
up them and
accompany
them to Lost
and Found
Place to take
their baggage
but it needed 1
hour to find
 26

their baggage
20. 08-05- Boarding There are some there are three I Focus in one boarding -
2018 gate activities that I boarding and ask to another staff
did in boarding process with in check in to handling
gate such as the same time another boarding
check the and different
boarding pass, flight
sweeping, handle destination so
the special that I got
passengers like difficulty to
pregnant mother handle it
and wheelchair.
21. 09-05- OFF - - - - -
2018
22. 10-05- Arrival Helped the - There is no - -
2018 special problem
passengers who
need wheelchair
start from arrival
place, in lost and
found and last to
solaria
23. 11-05- Boarding Prepared the - The Flight was Give right explanation to -
2018 gate equipments of delay until 1 my passenger about the
boarding gate, hours and there problem and give some
print the flight are so many meals as compensation
schedule and passengers from the Airlines
arrival schedule. complaint
And in boarding about it
time process I
help to check the
 27

boarding pass
and handling the
special
passengers
24. 12-05- Lost and Firstly, I worked - There is miss When my controller -
2018 Found and in Lost and communication asked me to pick up the
Arrival Found unit. In between me special passenger I want
this unit I help and another to bring radio hand talky
the passenger to staff about the so when there is
find their special important thing, I can
baggage and passenger who know quickly
check the label need
of their baggage. wheelchair in
Secondly, I arrival so I late
helped the to pick up her.
Arrival staff to
pick up the
passengers and
show the placed
of taking their
baggage
25. 13-05- OFF - - - - -
2018
26. 14-05- Boarding Checked the - There is special I should find lift to -
2018 gate boarding pass of passengers who accompany her to enter
passenger such need her plane
as the identity, wheelchair but
number of flight, she don’t ask if
time of flight and she cannot up
help the special and down stairs
passengers who
 28

need wheelchair
27. 15-05- Lost and Helped the - There is no - -
2018 Found passengers who problem
want to take their
baggage and
check the label
of their baggage
28. 16-05- Boarding Checked the I got complaint Give right explanation to -
2018 gate boarding pass of from Mother my passenger and try to
passenger such pregnant find another way so the
as the identity, because the passenger can get to the
number of flight, location of boarding gate quickly
time of flight and Karantina was
help the special far and she late
passengers who to do boarding
need wheelchair
29. 17-05- OFF - - - - -
2018
30. 18-05- Boarding Firstly, I worked There is no - -
2018 gate in a process of problem
boarding and
help the staff to
check the
boarding pass of
passengers such
as the identity,
number of flight,
destination and
time of flight.
Secondly, I help
pregnant mother
 29

(PM) and pick

up her to
Karantina to
make the
statement letter
as flight
requirements.
31. 19-05- Boarding I worked in The flight was Handling the complaint -
2018 gate boarding gate, I delay until 1 of passenger very well,
was check the hours because and give the right reason
boarding pass, I there is a to them.
gave rolling staff of
announcement of cabin
open boarding to
the passengers
and I handle the
complaint of
passengers
32. 20-05- Boarding I helped the staff There is a -Be focus
2018 Gate and in boarding gate transports - Keep good
Arrival to looking for the problem so the teamwork
passengers of passengers late -keep communication
our flight to enter the well
Airlines and help plane
the Arrival staff
to pick up the
passengers
33. 21-05- OFF - - - - -
2018
34. 22-05- Boarding There are some There is a The supervisor always Be focus and should
2018 gate activities that I problem in give briefing time to the be check the boarding
 30

did in boarding process of staff of boarding gate pass twice

gate such as check the before time of boarding
checked the boarding pass opened
boarding pass, so that
sweeping, handle passengers
the special enter the wrong
passengers like flight
pregnant mother,
first traveling,
and wheelchair
35. 23-05- Boarding There are some There is no - -
2018 gate activities that I problem
did in boarding
gate such as
check the
boarding pass,
sweeping, handle
the special
passengers like
pregnant mother
and wheelchair.
36. 24-05- Boarding Prepared the There is no - -
2018 gate equipments of problem
boarding gate,
print the flight
schedule and
arrival schedule.
And in boarding
time process, I
helped to check
the boarding
 31

pass and
handling the
special
passengers
37. 25-05- OFF - - - - -
2018
38. 26-05- Boarding Checked the facing spoiled
2018 gate boarding pass of passengers
passenger such
as the identity,
number of flight,
time of flight and
help the special
passengers who
need wheelchair
39. 27-05- Boarding SICK SICK SICK SICK SICK
2018 gate
40. 28-05- Check in, In check in I I know the work There is no - -
2018 boarding should directing role in check in problem
gate passengers who
want to check in
to the
appropriate place
of their flight
41. 29-05- OFF - - - - -
2018
42. 30-05- Boarding There are some There are 2 I should carefully to do not let the wrong
2018 gate activities that I boarding time accompany my passengers enter the
did in boarding with the same passenger so they’re not plane because it is a
gate such as gate and enter the wrong bus very fatal mistake to
checked the different air transport services
 32

boarding pass, Airline

sweeping, handle
the special
passengers like
pregnant mother,
first traveling,
and wheelchair
and help the staff
who handling
arrival process.
43. 31-05- Arrival and I did a lot of There is no - -
2018 Lost and activities such as problem
Found checked the
boarding pass,
help the special
passengers in
arrival and
checked the label
of baggage
arrival in Lost
and Found unit
44. 01-06- Boarding I work in I accompany I give explanation to the If there is passenger
2018 gate and boarding gate to passengers who passenger to not bring who bring the
Arrival check the carry a lot of knife if they want to dangerous goods I
boarding pass knives in his travel with Air should report the
and I also bag so that transportation airport security
handling the disturb the (AVSEC)
special boarding
passengers who process
need wheelchair
in Arrival and
 33

mother pregnant
45. 02-06- OFF - - - - -
2018