MNB1501/101/3/2018

Tutorial letter 101/3/2018

Business Management 1A

MNB1501

Semester 1 and 2

Department of Business Management

IMPORTANT INFORMATION:

Please activate your myUnisa and myLife email

addresses and make sure that you have regular
access to the myUnisa module site MNB1501-18-
S1, as well as your e-tutor group site.

Note: This is a blended module and therefore it is available on myUnisa. However, in

order to support you in your learning process, you will also receive some study material
in printed format.

Open Rubric
 CONTENTS
Page

1 INTRODUCTION .......................................................................................................................... 4
1.1 Tutorial matter ............................................................................................................................... 4
2 PURPOSE OF AND OUTCOMES FOR THE MODULE................................................................ 4
2.1 Purpose ........................................................................................................................................ 4
2.2 Outcomes .....................................................................................................................................5
3 LECTURER(S) AND CONTACT DETAILS................................................................................... 6
3.1 Lecturer(s) .................................................................................................................................... 6
3.2 Lecturer availability ....................................................................................................................... 7
3.3 Department ................................................................................................................................... 7
3.4 University ...................................................................................................................................... 7
3.5 myUnisa ........................................................................................................................................ 7
4 MODULE-RELATED RESOURCES ............................................................................................. 8
4.1 Prescribed book ............................................................................................................................ 8
4.2 Recommended books ................................................................................................................... 8
4.4 Other resources – printed support material ................................................................................... 9
5 STUDENT SUPPORT SERVICES FOR THE MODULE ............................................................... 9
5.1 Student support for module ........................................................................................................... 9
5.2 Predatory providers of classes and examination support ............................................................ 10
5.3 TVET Agreements ...................................................................................................................... 10
6 MODULE-SPECIFIC STUDY PLAN ........................................................................................... 10
7 ASSESSMENT ........................................................................................................................... 11
7.1 Assessment plan ........................................................................................................................ 11
7.2 General assignment numbers ..................................................................................................... 12
7.2.1 Unique assignment numbers ...................................................................................................... 12
7.3 Due dates for assignments ......................................................................................................... 13
7.4 Submission of assignments ........................................................................................................ 13
7.5 Multiple-choice questions ............................................................................................................ 13
7.6 Assignments ............................................................................................................................... 14
7.6.1 Getting the most out of your assignments ................................................................................... 15
8 OTHER ASSESSMENT METHODS ........................................................................................... 15
9 EXAMINATION ........................................................................................................................... 15
10 FREQUENTLY ASKED QUESTIONS ........................................................................................ 17
11 CONCLUSION............................................................................................................................ 17

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12 APPENDIX A: THE ASSIGNMENTS FOR STUDENTS REGISTERED IN ................................. 18

SEMESTER 1 ............................................................................................................................. 18
13 APPENDIX B: THE ASSIGNMENTS FOR STUDENTS REGISTERED IN ................................. 30
SEMESTER 2 ............................................................................................................................. 30

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1 INTRODUCTION

Dear Student

Welcome to the Department of Business Management and specifically to the module MNB1501.
We trust that you will find this module interesting and stimulating.

This tutorial letter provides you with general information and introduces you to this module.
Read through this letter carefully as it contains important information regarding assignments,
year marks and the examination. Because this is a blended module, you need to access the
website for MNB1501 on myUnisa frequently.

For some of you this will be the first time you are being introduced to the business world, and
some of the concepts will be completely new. For others, who may have studied Business
Management (or Business Economics) at school, or who have worked for some time in the
business world, these concepts may be a boring repetition. To these students we would say:
please bear with us in the knowledge that we have a vast range of students from all walks of life
studying this subject.

1.1 Tutorial matter

The Department of Despatch should supply you with the following tutorial matter for this
module:

• Tutorial letter 101/3/2018

• Study guide
• Mark reading sheets

You will receive this tutorial letter and a printed copy of the online study material for your
module. While the printed material may appear to differ from the online study material, it is
exactly the same and has been copied from the myUnisa website.

Some of this tutorial matter may not be available when you register. Tutorial matter that is
not available when you register will be posted to you as soon as possible. All the material
is however available on myUnisa from the beginning of every semester.

2 PURPOSE OF AND OUTCOMES FOR THE MODULE

2.1 Purpose

The purpose of the Business Management 1A paper is to give you an overview of what
happens in the business world, and more specifically how a business is managed. The tutorial
matter is obviously only an introduction to what management is all about, but we trust that you
will gain sufficient insight, from this tutorial matter, into the various business functions and that,
in turn, you will be able to choose suitable study courses.

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Qualifying students can:

• explain how business performance is related to strategic management.

• analyse a business case study and identify issues related to the managerial tasks and
skills.
• differentiate between entrepreneurial and non-entrepreneurial approaches to business
management.
• develop a basic business plan for a small to medium enterprise.

2.2 Outcomes

Specific outcome 1:
The learner will be able to demonstrate an understanding of the role of business in society and
the position of business management in the business world.

Specific outcome 2:
The learner will be able to identify an entrepreneur and explain its role in society.

Specific outcome 3:
The learner will be able to recognise how an organisation functions and how it is established.

Specific outcome 4:
The learner will be able to explain the term "business environment", examine its composition
and investigate aspects of environmental scanning.

Specific outcome 5:
The learner will be able to provide a broad overview of the corporate social responsibilities of
South African organisations.

Specific outcome 6:
The learner will be able to provide an overview of the role of management in a business, by
defining management and supplying reasons why management is essential to any organisation.

Specific outcome 7:
The learner will be able to analyse planning as a management task relevant to all management
levels.

Specific outcome 8:
The learner will be able to describe organising as a management task, including modern
structuring and design.

Specific outcome 9:
The learner will be able to analyse leading as a management task, by focusing on culture,
motivation and communication.

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Specific outcome 10:
The learner will be able to discuss control as a management task aimed at continuously
improving the organisation's performance.

3 LECTURER(S) AND CONTACT DETAILS

3.1 Lecturer(s)

You may contact your lecturers by email, telephone or on the myUnisa website.

All enquiries about the contents of the module should be directed to the lecturers for
MNB1501:
NAME TELEPHONE E-MAIL ADDRESS

Ms N de Metz: 012 429 4935 dmetzn@unisa.ac.za

Ms N da Silva-Esclana: 012 429 4554 dsilvn@unisa.ac.za

Prof S Rudansky-Kloppers: 012 429 4689 rudans@unisa.ac.za

NB: Please make an appointment beforehand if you want to visit a lecturer personally.
Lecturers often have prior appointments, a fact which may cause disappointment if you
arrive at the University without having first arranged an appointment.

Our physical location on campus is:

Fourth level, AJH vd Walt Building
Main Campus, Muckleneuck, Pretoria

Should you have any administrative enquiries, please contact the respective department
directly as your lecturer will not be able to assist you:

Department Query type Email Telephone

Information Only for Student infoservices@unisa.ac.za 012 429 3111
Services Frequently Asked
Questions(FAQ)
Assignments General assignment assign@unisa.ac.za n/a
enquiries
Examinations General examination aegrotats@unisa.ac.za n/a
enquiries exams@unisa.ac.za
examdisabled@unisa.ac.za
examadmission@unisa.ac.za
examinternational@unisa.ac.za
remark@unisa.ac.za
purchasescript@unisa.ac.za
Exam venue Student enquiries in invigilationandexamvenues@unisa.ac.za n/a
administration respect of
examination venues
myUnisa help Assistance with myUnisaHelp@unisa.ac.za 011 471 2256

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myUnisa
myLife help Assistance with myLifeHelp@unisa.ac.za 011 471 2256
myLife
CEMS College-specific cemsenquiries@unisa.ac.za 012 429 3925
enquiries econ@unisa.ac.za 012 429 2982

3.2 Lecturer availability

The lecturer for this module will be available to take phone calls on academic matters and/or to
attend to students who may prefer to visit personally for academic engagement. However, the
days and times of lecturer’s availability will be communicated in the module page on myUnisa.
These days and times are subject to change from time to time in order to accommodate the
lecturer’s work schedule and other commitments. The changes on the days and times will be
communicated by the lecturer in advance through the announcement option on myUnisa as and
when this happens. Students are advised to check the module page on myUnisa before making
phone calls or visiting the lecturer’s office for academic enquiries/engagements.

3.3 Department

For administrative enquiries, please use the following number: (012) 429 4220; email address:
busman@unisa.ac.za.

3.4 University

Contact addresses of the various departments and general Unisa contact details are included in
Study @ Unisa, which you received with your study package.

NB: You should also always include your student number whenever you contact the
lecturer. This will help the lecturers to help you.

3.5 myUnisa

The virtual campus, myUnisa, is an Internet website that has been developed to improve
communication between lecturers and students, as well as support the delivery of distance
education. It is available on the Internet to all registered Unisa students.

If you have access to the internet, you can quickly access necessary resources and information.
From this site students have access to both administrative and academic details regarding their
studies at Unisa. The myUnisa learning management system is Unisa’s online campus that will
help you to communicate with your lecturers, with other students and with the administrative
departments at Unisa – all through the computer and the internet.

You can start at the main Unisa website at http://www.unisa.ac.za and then click on the
myUnisa orange block. This will take you to the myUnisa website. To go to the myUnisa website
directly, go to https://my.unisa.ac.za. When you are on the myUnisa website click on the “Claim
UNISA Login” on the right-hand side of the screen. You will then be prompted to give your
student number to claim your initial myUnisa details as well as your myLife login details.
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For more information on myUnisa consult the brochure Study @ Unisa which you received with
your study material.

4 MODULE-RELATED RESOURCES

4.1 Prescribed book

THE PRESCRIBED BOOK
The prescribed book (which you must purchase yourself) for both modules (MNB1501 &
MNB1601) is:

BJ Erasmus, JW Strydom, S Rudansky-Kloppers. 2016. Introduction to Business

Management. 10th ed. Cape Town: Oxford University Press.

NB: The prescribed book cannot be ordered from Unisa!

Please refer to the list of official booksellers and their addresses in the Study @ Unisa
brochure.

4.1.1 Which parts of the prescribed book must I study?

Please note that the prescribed book mentioned above will be used for both MNB1501 and
MNB1601. For MNB1501 you need to study the following chapters in the prescribed book:

Chapters 1-10 (Chapters 11-15 will be covered in MNB1601.) You also need to study all of
the topics in your study guide.

4.2 Recommended books

There are two recommended books for MNB1501. The “Business Cases” book contains the
case studies on which most of the questions in the assignment are based. It is good to have this
book to have access to the case studies; however it is not compulsory as the answers can be
found in the “Introduction to Business Management” book. The “Multiple choice questions for
Introduction to Business Management” is useful in preparing students for the examination as
it includes additional multiple-choice questions for each chapter.

THE RECOMMENDED BOOKS

The recommended books (which you must purchase yourself) for both modules (MNB1501
& MNB1601) is:

1. Rudansky-Kloppers, S. 2015. Business Cases. 2nd ed. Cape Town: Oxford University
Press.
2. Strydom, J.W. & Rudansky-Kloppers, S. 2016. Multiple-choice questions for Introduction
to Business Management. 3rd ed. Cape Town: Oxford University Press.

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4.4 Other resources – printed support material

Because we want you to be successful in this module, we also provide you with some of the
study material in printed format. This will allow you to read the study material even if you are
not online.

This printed study material will be sent to you at the beginning of the semester, but you do not
have to wait to receive it to start studying – you can go online as soon as you register and all
your study materials will be there. For this reason you do not need to wait before you start with
the module. The material we will send you is merely an offline copy of the formal content for
the online module. Having an offline copy will also give you the chance to do a lot of the
studying for this module WITHOUT having to go onto the internet or to an internet café. This
will save you money, of course, and you will be able to take as much time as you need to read
and to re-read the material and do the activities.

It is very important that you log into myUnisa regularly. We recommend that you do this at least
once a week or every 10 days to check for the following:

• Check for new announcements. You can also set up your myLife email so that you receive
the announcement emails on your cell phone.
• Do the discussion forum activities. When you do the activities for each unit, we want you
to share them with the other people in your group. You can read the instructions and even
prepare your answers but you need to go online to post your messages.
• Do other online activities. For some of the unit activities you will need to take a quiz or
complete a survey in Self-Assessment. Don’t skip these activities because they will help you
to complete the assignments and the activities for the module.

We hope that this system will help you to succeed in this blended module by giving you extra
ways to study the material and practice all of the activities. At the same time, you MUST go
online regularly in order to complete the activities and assignments on time and to get the most
out of the blended course.

Remember, the printed support material is a back-up to everything that is found online on
myUnisa. It does not contain any extra information. In other words, you should NOT wait for
the printed support material to arrive before you start studying.

5 STUDENT SUPPORT SERVICES FOR THE MODULE

5.1 Student support for module

Important information appears in your Study@Unisa brochure.

• E-Tutors

Students will be grouped to an E-Tutor group for the duration of the semester. Make sure to
make contact with your E-Tutor (via the myUnisa site) once you are grouped. The E-Tutors are
there to assist you with your studies and will be available for the duration of your
semester as a MNB1501 student in 2018.

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• Grouping of E-tutor groups

Students will receive an email in their myLife account informing them which E-tutor group they
belong to, so please check your emails! You will then be linked to that E-Tutor site. Please
make sure to regularly access both the main site as well as the E-tutor site as new
information and additional resources will be uploaded throughout the semester. You can access
your E-tutor group via the "More sites" link on myUnisa. Your E-tutor site link should read as
follows: MNB1501-18-S1-1E. Please note that the last number in this site name is the number
of the E-tutor group you belong to.

Please note: Students need to contact the E-Tutor via the myUnisa website only; you will not
be able to contact the E-Tutor via personal email or by phone.

5.2 Predatory providers of classes and examination support

Please be aware of the existence of multiple fraudulent and predatory providers of classes and
examination guidance to Unisa students. Please note that Unisa do not have agreements with
any of these agencies/schools/colleges to provide tuition or support to our students. Unisa also
do not provide these predators with study material, guidelines or your contact information.

These providers may not have the necessary expertise to assist you and often charge
exorbitant fees. If you receive an invitation from any agency or College, it is best to confirm with
your lecturer if the provider is a legitimate Unisa partner.

5.3 TVET Agreements

Unisa, however, have agreements with a number of TVET Colleges to provide contact tuition
and support for students in the following Higher Certificates:

- Higher Certificate in Economic & Management Sciences

- Higher Certificate in Banking
- Higher Certificate in Tourism
- Higher Certificate in Accounting Sciences

More information on this is available on the Unisa website.

6 MODULE-SPECIFIC STUDY PLAN

Use your Study@Unisa brochure for general time management and planning skills. The
following is a recommended time schedule which can be used as a guideline for studying this
module:

ACTIVITY HOURS
Reading of relevant chapters in the prescribed books 40
Reading of study guide 10
Doing of activities in the study guide 10
Doing of the assignments 5
Studying of the prescribed books and study guide and making of summaries 50

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Final revision 5
TOTAL 120

7 ASSESSMENT

7.1 Assessment plan

The University has a policy of compulsory assignments in all modules for 2018. Both
assignments 01 and 02 for MNB1501 are thus compulsory assignments. You must submit
ASSIGNMENT 01 in order to obtain admission to the examination. Admission will be
obtained by submitting the assignment and not on the strength of the marks you obtain for it.
Failure to submit Assignment 01 will mean that you will not be admitted to the examination,
regardless of whether or not you submit Assignment 02.

Take note that there are different assignments set for each semester. Semester 1
students will write their examination during the May/June examination period. Semester
2 students will write their examination during the October/November examination period.
Complete your assignments accordingly.

You will receive feedback on both the assignments in Tutorial Letter MNB1501/201/3/2018.

VERY IMPORTANT. Please ensure that your assignments reach us on or before the due
dates. You will not be admitted to the examination if an assignment is submitted later
than the due dates. Please do not phone us with a request to be admitted to the
examination if you have not submitted an assignment, or if you submitted it later than
the due date.

The use of the mark-reading sheet

When submitting assignments, you must send ONLY your mark-reading sheet in an A4
envelope. Please do not include the cover sheet with your mark-reading sheet.

NB: Only mark-reading sheets may be used to answer the questions for assignments.
You must ensure that Unisa supplies you with enough mark-reading sheets. Please DO
NOT FOLD your mark-reading sheet. Always send it in the A4 envelope provided for that
purpose. All students are issued with an assignment pad, and some assignment cover
sheets, regardless of the number of subjects for which they have enrolled. You do not
need these pads or cover sheets for Business Management 1A. Answers on a sheet of
paper cannot be marked by the computer. Send only the mark-reading sheet in the A4
envelope to the Assignment Department.

Instructions on the use of mark-reading sheets for answering multiple-choice questions are
contained in the 2018 Study@Unisa brochure. Read these instructions CAREFULLY and make
sure you follow them STRICTLY to avoid making unnecessary mistakes.

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Faulty mark-reading sheets
Although you are given detailed instructions on how to complete mark-reading sheets, each
semester a number of students continue to make one or more of the following mistakes:
• The mark-reading sheet is torn or folded.
• The bar-code sticker is stuck onto the mark-reading sheet.
• Student numbers are completed incorrectly, or not entered at all.
• The unique assignment number is not completed or is entered incorrectly.
• The blocks are marked with ink instead of with an HB pencil.
• The pencil marks extend across the edges of a block, or the line is drawn under
the block instead of inside it.
• The pencil marks are drawn diagonally across the block, or a cross is drawn,
instead of a horizontal line.
• A line is drawn through the unused part of the mark-reading sheet. Please note:
No other marks except your answers must be made on the mark-reading sheet.
• The mark-reading sheet is stapled to other papers.
• Corrections are made with Tippex, or mistakes are erased in such a way that a
dark blotch is left.
(That is why you should use only a HB pencil.)

We wish to stress that in all these cases, the mark-reading sheet simply cannot be processed by
the computer, and in certain instances may even damage the marking equipment.

Mark-reading sheets which are rejected by the computer will be returned to

students without being marked. In such cases, the student will receive no
marks for the assignment.

Extension for the assignments

Under no circumstances will you be granted an extension to the deadline for submitting
your assignments. If your assignments are late, they will be returned unmarked. You are
therefore strongly advised to post your assignment approximately 14 days before the due date.
The due date is the date on which your assignment must reach Unisa, not the date on
which you must post it.

7.2 General assignment numbers

Assignments are numbered consecutively per module, starting from 01. MNB1501 consists of
assignment 01 and assignment 02.

7.2.1 Unique assignment numbers

Different unique numbers are allocated to the two assignments for the first and the second
semesters. Please make sure that you provide the correct unique number on the mark-
reading sheet. For instructions on how to use the mark-reading sheet, refer to section 6.1
of the tutorial letter.

The compulsory assignments for 2018 for the module MNB1501 are set out in Appendix A
(semester one) and Appendix B (semester 2) of this tutorial letter.
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7.3 Due dates for assignments

Assignment First semester Second semester
number Due Date Unique Due Date Unique number
number
01 27 March 2018 687223 29 August 2018 821452
02 26 April 2018 813556 18 September 2018 816063
Please note: Students registering for MNB1501 for the first time (in any semester) may
not submit the assignments for MNB1601 in the same semester; the computer will
reject such an assignment. It is the policy at UNISA that students need to pass
MNB1501 first before registering for MNB1601.

There is only one exception, and this is for postgraduate students ONLY. Postgraduate
students are allowed to be registered for both MNB1501 and MNB1601 in the same
semester. These students may submit assignments for both MNB1501 and MNB1601 in
the same semester.

7.4 Submission of assignments

Students may submit written assignments and assignments completed on mark-reading sheets
either by post or electronically via myUnisa. Assignments may not be submitted by fax or e-
mail. Please forward your assignments to the Assignment Department and not to the
Department of Business Management. This will ensure that your assignment is recorded. An
assignment sent to the Department of Business Management will be returned unmarked. For
detailed information on how to submit assignments, please refer to the Study@Unisa brochure,
which you received with your study package.

Internet users can submit assignments via the myUnisa website.

To submit an assignment via myUnisa:

• Go to http://www.my.unisa.ac.za
• Ensure that you have set up your myLife email account
• Log in with your student number and password
• Select the module from the orange bar
• Click on assignments in the left menu
• Click on the assignment number you want to submit
• Follow the instructions
7.5 Multiple-choice questions

The examination at the end of the semester will consist only of multiple-choice questions.
There are no essay questions in the examination. The multiple-choice questions are not marked
negatively: in other words, marks are not deducted for wrong answers. All questions carry equal
marks.

Shortly after the closing date of assignments, you will receive a computer printout giving your
answers, the correct answers, and your marks for the assignment. Soon after that, you will also
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receive a tutorial letter with detailed comments on each question, explaining why one particular
option was correct and why the other options were wrong.

NOTE: We wish to urge you in the strongest possible terms that when you answer multiple
choice questions, you write out your own reasoning for each option. In other words, if you decide
that the correct answer to a particular question is option 3, you must then write down why you
think option 3 is correct, and why you think options 1, 2 and 4 are wrong. Write your reasons on
a separate sheet of paper and keep them for reference and comparison with our reasons and
explanations.

Do not send your written explanations to us. We will not be able to mark them.
They are only for your own use.

Compare your answers and reasoning with our explanations as soon as you receive our
explanations. Don't make the mistake of putting this off until just before the examination.

7.6 Assignments

The main purpose of the assignments is to encourage you to study the prescribed book, to read
certain sections over and over again, and to think about the tutorial matter in terms of its
practical application. With these remarks in mind, the questions may sometimes be difficult, and
some may seem ambiguous. The idea is not to trick you or catch you out, but to make you think.

Formative assessment for MNB1501 takes place through a year mark system. Both
assignments are compulsory. You will be allocated a mark for Assignment 01 and a mark for
Assignment 02. The best/highest mark will be taken as your year mark. Your final assessment
mark for this module will therefore be a combination of the assignment mark and the
examination mark. The assignment mark (the best/highest mark of the two assignments) will
contribute a maximum of 20% to the final assessment mark for the module, while the
examination mark will contribute 80%. Irrespective of the year mark obtained, a sub minimum of
40% must be obtained in the examination. You will therefore not pass the module if your
examination mark is less than 40%. Please study the following examples to see how the
assignment mark (the highest mark of the two assignments) will contribute to the final
assessment mark:

Example 1:
If you get an assignment mark of 50%, this mark of 50% is then multiplied by 0,2 which equals
10% of the final assessment mark. If the learner obtains 35 out of a possible 70 marks in the
examination (50%), this percentage is then multiplied by 0,8 which equals 40% of the final
assessment mark. The assignment mark and the examination mark are then combined (10% +
40%) to give a final assessment mark of 50% for the module.

Example 2:
If you get an assignment mark of 60%, this mark multiplied by 0,2 gives 12% of the final
assessment mark. If the learner then obtains 44 out of 70 marks (or 63%) in the examination,

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this figure is then multiplied by 0,8 to give 50.4%. The two results are then combined to give a
final assessment mark of 63% (12% + 50.4%) for the module.

7.6.1 Getting the most out of your assignments

Since university studies are intended to teach you to think, we strongly recommend that you
write down your reasoning for your answer to each question on a separate sheet of paper. We
make this suggestion because a few weeks always elapse between submitting assignments and
receiving our answers and explanations, by which time you will have forgotten why you gave a
particular answer. So write your reasons down, and as soon as you receive our explanation of
the assignments, compare your reasoning with ours. This will enable you to get the most out of
your studies.

Do not mark any answers on the actual assignments. Keep your assignment pages clean, or
else make a photocopy of them before you make any marks on them. Then, when you prepare
for the examination, you can work through the assignments again without having the correct
answers for each question in front of you.

And if you really want to study effectively, study the particular issues that are covered by the
assignment, and then answer all the questions without going back to the prescribed book. You
will then be answering the questions under examination conditions, and that will be a real test of
whether or not you understand the tutorial matter.

8 OTHER ASSESSMENT METHODS

As an additional means of assessment, visit the myUnisa website to view and complete the
Self-assessment questions which will be uploaded on a periodic basis. Announcements will be
made on myUnisa to inform students as the exercises are uploaded.

9 EXAMINATION

Admission to the examination

Make sure that you have the correct date, time and venue. It has happened in the past that
students have arrived at the wrong venue, or at the wrong time, or even on the wrong day.

We urge you all to do your revision work regularly. Do not slacken off once the assignments are
behind you. And remember, high marks in the assignment do not guarantee high marks in the
examination, since you do not have an open book before you.

Preparing for the examination

The examination will consist of 70 multiple-choice questions. There will be no essay

questions.

NB: Study all the chapters prescribed for this module: chapters 1-10 in the 10th edition of
Introduction to Business Management (ITBM), in conjunction with all the learning units on
myUnisa.
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The questions will be similar to those in the assignments. Please note that fake “old”
examination papers are in circulation among students. Please be aware of the risk of placing
too much value on such papers. Take note that NO MEMORANDUMS can be supplied for old
examination papers.

Additional revision tools

- MCQ prescribed book: This recommended book is an excellent revision tool. The details
are as follows:

Rudansky-Kloppers, S & Strydom, JW (eds). 2016. 3rd ed. Multiple choice questions for
Introduction to Business Management. Cape Town: Oxford. ISBN: 9780199045341

- Self-assessment questions on myUnisa: Another good tool to use for revision purposes
is the self-assessment exercises (in the form of multiple-choice questions) that have been
uploaded on myUnisa.

Old examination papers on myUnisa

Unisa policy dictates that no examination paper or memorandum may be distributed by lecturers
in any format or manner. As such the examination department will upload old examination
papers on myUnisa for your own personal use. Take note that NO MEMORANDUMS will be
provided in this regard. Do not contact or ask your lecturer for these memorandums – they
are not at liberty to provide them to you.

Your lecturers do not advocate the studying of old examination papers – it is not expected of
you to study these papers for examination purposes as the examination will be based on the
prescribed textbook. These papers are SOLELY for revision purposes. Please be aware of the
risk of placing too much value on such papers.

The danger of nervousness

The closer you get to the actual examination, the more nervous you may feel. This may be
detrimental to your state of mind in the examination. Once you have done your preparation,
there is nothing more to worry about. You may be uncertain about the answers to some of the
questions. When you come across such questions, pass them by and return to them later.

Writing the examination

All the examination details (date, time and venue) will be sent to you by the Examinations
Department. Make absolutely sure that you know where you will be writing the examination.
You must be seated in the examination room 15 minutes before the examination starts.

The Examinations Department will notify you of your examination results, do not
contact the lecturers in this regard.

Hints on completing the mark reading sheet in the examination

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It is essential to complete the mark reading sheet correctly. Although provision has been made
for 140 answers on the mark reading sheet, you need to complete only the first 70 answers.
DON'T MAKE ANY OTHER MARKS ON THE MARK READING SHEET. In the examination
you will use a similar mark reading sheet to the one in the assignment.

Common errors often made by students on mark reading sheets are:

• forgetting to fill in your student number and/or the unique number of the examination paper
• using a pen to fill in the spaces
• filling in two answers on the same line
• drawing the line too lightly (you are required to use a HB pencil for this purpose)
• erasing lines in such a way that blotches are left (we require the use of a HB pencil
because it rubs out cleanly)

10 FREQUENTLY ASKED QUESTIONS

Please refer to Study@Unisa for more information. Students can also access frequently asked
questions from the myUnisa website.

11 CONCLUSION

If you experience any problems in your studies during the semester, please do not hesitate to
contact us in writing, by telephone, or in person (by appointment).

We wish you everything of the best in your studies!

THE LECTURERS: BUSINESS MANAGEMENT 1A

DEPARTMENT OF BUSINESS MANAGEMENT
UNISA

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12 APPENDIX A: THE ASSIGNMENTS FOR STUDENTS REGISTERED IN
SEMESTER 1
Both Assignment 01 and 02 are compulsory.
NB: THE FOLLOWING SET OF ASSIGNMENTS ARE TO BE COMPLETED BY STUDENTS
REGISTERED FOR SEMESTER 1 ONLY

ASSIGNMENT 01
Assignment FIRST SEMESTER
number Due Date Unique number
01 27 March 2018 687223

This assignment covers chapters 1 to 4 of the prescribed book. We recommend submitting your assignment
online on myUnisa. You may also use a mark-reading sheet to answer and submit the assignment.

This assignment consists of 20 multiple-choice questions.

Note: You must submit this assignment in order to obtain entrance to the examination!

STUDY UNIT 1: THE BUSINESS WORLD AND BUSINESS MANAGEMENT

QUESTION 1

Sasol was established in 1950 to make oil from coal. This idea per se was totally out of the box and attracted
worldwide attention. The strategic reason was simple: national self-sufficiency in fuel for a country without oil. Which
one of the following statements regarding the role of business in society is correct?

1 A business such as Sasol produces products or services for its own use.
2 At the heart of all business activity are banks that provide funding for businesses.
3 A business such as Sasol produces products and services in exchange for money.
4 A business such as Sasol produces predominantly intangible products.

QUESTION 2

In order for Sasol to be sustainable, the core of sustainability for Sasol would involve ______________________.

1 its ability to survive and prosper over long periods of time

2 Sasol striving to ensure excessive short-term profits
3 Sasol striving to make a long-term profit
4 Sasol constantly searching for new ideas, new products and new technologies

QUESTION 3

The South African Broadcasting Corporation (SABC) is seen as a/an ________________.

1 private enterprise
2 public corporation
3 non-profit seeking organisation
4 entrepreneurial enterprise

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QUESTION 4

In a ___________________ economy, individuals will need to take the tastes, preferences and demands of
consumers into account when deciding about production and marketing; if they want to make a profit.

1 market
2 command
3 socialist
4 centrally directed

QUESTION 5

The number of cell phones in South Africa surpasses the number of people living in the country. Cell phone use in
South Africa has increased enormously during the last decade, from 17% of adults in 2000 to 76% in 2010. Besides
calling people, South Africans use their cell phones to send text messages, access social media sites, chat with a
group of friends on instant messaging services, and browse the internet. The need for constant communication with
friends is a ______________ need according to Maslow’s hierarchy of needs.

1 self-actualisation
2 esteem
3 physiological
4 social

STUDY UNIT 2: ENTREPRENEURSHIP

QUESTION 6

Which one of the following statements about being an entrepreneur is incorrect?

1 The entrepreneur decides what, how, by whom, and for whom products and services should be
produced.
2 Entrepreneurs assume relatively little risk for the success or failure of the business.
3 An entrepreneur is someone who starts a business with the intention of making a profit.
4 An entrepreneur assumes the risk of losing all of his/her resources if the venture fails.

It is recommended that you read business case number 1: “Entrepreneurship” (in the recommended book
“Business Cases”) before attempting to answer questions 7 and 8. It is not compulsory that you do so, as the
answers to the assignment questions can be found in ITBM.

QUESTION 7

Herman Heunis launched MXit in January 2005 as a subscription service. In which step of the entrepreneurial
process would he have needed to assess whether the opportunity can be turned into a successful venture?

1 When Herman assessed whether he had the resources or access to resources.

2 When Herman conducted a feasibility study.
3 When Herman compiled his business plan.
4 When Herman launched and managed the new business.

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QUESTION 8

In order for MXit to be successful, Herman Heunis needed to have the ability to consider the business as a whole
and to understand how it fits within its marketplace. Which skill is referred to here?

1 Strategy skills
2 Planning skills
3 Marketing skills
4 Project management skills

QUESTION 9

One of the reasons why entrepreneurs do what they do is that they have an internal locus of control. Which one of
the following relates to the internal locus of control trait of the entrepreneur?

1 Entrepreneurs have a strong need to be personally responsible for solving problems.

2 There is a strong need to be in charge of his/her own destiny.
3 Entrepreneurs want to create new things.
4 Entrepreneurs often feel that it is necessary to take risks.

QUESTION 10

Which one of the following is an advantage of buying an existing business?

1 Employees are inherited.

2 The image will be difficult to change.
3 There will be an established customer base.
4 The inventory may be obsolete.

STUDY UNIT 3: ESTABLISHING A BUSINESS

It is recommended that you read business case number 2: “Establishing a business: Kiph” (in the
recommended book “Business Cases”) before attempting to answer questions 11 and 12. It is not compulsory
that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 11

Regarding the New Companies Act 71 of 2008, which one of the following changes should entrepreneurs such as
Wes, Dane and Nate from Kiph be aware of?

1 The powers and responsibilities of directors will be increased.

2 The power and responsibilities of directors will be decreased.
3 The rights of shareholders to hold directors accountable and to remove directors have been limited.
4 The burden of the office of director will be decreased as duties and liabilities of directors have been
limited.

QUESTION 12

Which one of the following is an example of an internal stakeholder within a company such as Kiph?

1 Customers
2 Investors
3 Employees
4 Banks

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QUESTION 13

When considering a form of enterprise, what can impose a considerable administrative and financial burden on
the enterprise?

1 Compliance with legal formalities and regulations

2 The potential for capital acquisition
3 Taxation and the rates for income tax
4 An enterprise having total management autonomy

QUESTION 14

Which one of the following statements is NOT true for a business with a legal personality?

1 The business is dependent on its members.

2 The business is recognised as a legal subject alongside natural persons or individuals.
3 The business has its own rights, assets and obligations.
4 The existence of the business is not affected by changes in its membership.

QUESTION 15

Which one of the following statements is true for a partnership?

1 The partnership has a separate estate from its partners and their personal assets.
2 The continued existence of the partnership is not dependent on the legal capacity of the partners.
3 The partnership is regarded as a separate taxpayer.
4 The partners are jointly and severally liable for all claims made against the partnership.

STUDY UNIT 4: THE BUSINESS ENVIRONMENT

QUESTION 16

Andrew’s Copper business manufactures copper wire and sells it to Elec Incorporated, a local electrical company,
who uses the copper in the production of their electrical products such as televisions and radios. In which market
does Andrew’s Copper operate?

1 Government market
2 International market
3 Industrial market
4 Services market

QUESTION 17

You are a business management lecturer and you are explaining to your students that the micro-environment
______________influences the business and consists of variables such as the ______________.

1 directly; consumers
2 indirectly; technological advancements
3 directly; resources within the business
4 indirectly; mission and objectives of the business

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QUESTION 18

The most elementary form of environmental scanning is __________________.

1 to add primary information

2 to update relevant secondary information
3 to establish a scanning unit
4 to scan the business tasks

It is recommended that you read business case number 3: “The business environment: The airline
industry” (in the recommended book “Business Cases”) before attempting to answer questions 19 and 20. It is
not compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 19

If an organisation such as Kulula.com has a scanning unit, it would make use of _____________________.

1 scanning at the more advanced level

2 scanning at intermediate level
3 scanning at an external level
4 scanning in the most elementary form

QUESTION 20

In the _____________ environment, management at Kulula.com would identify, assess, and takes advantage of
opportunities in the market, and develops and adapts its strategies to meet competition.

1 micro-
2 task
3 macro-
4 primary

ASSIGNMENT 02

Assignment FIRST SEMESTER

number Due Date Unique number
02 26 April 2018 813556

Assignment 02 covers chapters 5 to 10 in the prescribed book. We recommend submitting your assignment
online on myUnisa. You may also use a mark-reading sheet to answer and submit the assignment.

This assignment consists of 30 multiple-choice questions.

Note: Assignment 02 is also a compulsory assignment

STUDY UNIT 5: CORPORATE SOCIAL RESPONSIBILITY

It is recommended that you read business case number 4: “Corporate social responsibility: South African
Breweries” (in the recommended book “Business Cases”) before attempting to answer questions 1 and 2. It is
not compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

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QUESTION 1

If a company such as SAB complies with the spirit of the law, then it means that ___________________.

1 it is doing the bare minimum to avoid sanctions

2 the company is doing what can be reasonably expected to further the objectives of the legislation
3 the company reduces cost by avoiding fines and legal costs
4 the company improves access to markets, for example, government procurement

QUESTION 2

SAB wants to establish a corporate policy by using a reactive approach which allows stakeholders to determine
what they want from the company and what they consider to be the issues and culture of the company. Which
approach would they be following?

1 A value-based system
2 A stakeholder-engagement process
3 A combination of both a value-based system and a stakeholder-engagement process
4 The corporate governance approach

QUESTION 3

Corporate governance is essentially about __________________.

1 effective leadership
2 the company’s core business activities
3 the creation of employment and training opportunities
4 the company’s contribution through its engagement in public policy

QUESTION 4

Corporate __________ recognises corporations as legal persons with certain rights and responsibilities in the same
way that individual citizens are members of a community.

1 citizenship
2 governance
3 philanthropy
4 social responsibility

STUDY UNIT 6: INTRODUCTION TO GENERAL MANAGEMENT

QUESTION 5

You are a lecturer at Unisa and you get promoted to a line management position where you are responsible for
guiding your staff in their own subsections and for keeping close control over their activities. You are therefore part
of __________ management.

1 top
2 middle
3 functional
4 lower

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 It is recommended that you read business case number 5: “General Management: Edcon” (in the
recommended book “Business Cases”) before attempting to answer questions 6 and 7. It is not compulsory that
you do so, as the answers to the assignment questions can be found in ITBM.

The executive management team at Edcon is mandated to assist in reviewing the operations of and performance of
Edcon Holdings (Proprietary) Limited and its subsidiaries, for developing strategy and policy proposals which are
considered by the board of directors.

QUESTION 6

Jurgen Schreiber, a German national, is Edcon’s chief executive officer (CEO). At his level in the organisation,
____________ skills are the most important.

1 technical
2 interpersonal
3 conceptual
4 general

QUESTION 7

Sarah, the human resource (HR) manager, is coming to grips with the fact that she cannot manage the separate
parts of the HR function in Edcon independently, but that she should rather manage them as an integrated whole.
This is known as the ____________________ to/of management.

1 systems approach
2 contingency approach
3 scientific school
4 quantitative school

QUESTION 8

Tumelo is a line manager at Transnet and is responsible for training and motivating newly appointed employees to
achieve their goals. This is an example of Tumelo’s ____________ role as a manager.

1 monitoring
2 leading
3 representative
4 negotiating

STUDY UNIT 7: PLANNING

QUESTION 9

_________________ is the process by which management ensures that the actual organisational activities are
compatible with the predetermined goals and planned activities.

1 Cohesion
2 Organising
3 Coordination
4 Control

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It is recommended that you read business case number 6: “Planning: Tsogo Sun” (in the recommended book
“Business Cases”) before attempting to answer questions 10 and 11. It is not compulsory that you do so, as the
answers to the assignment questions can be found in ITBM.

QUESTION 10

Marcel von Aulock, CEO of Tsogo Sun, attributes their success to their diverse product offering and their strategy
that they are continuously developing and refining. As CEO, Marcel von Aulock needs to ensure that the goals of
all the different parts of the organisation are reconcilable with each other as well as with the primary goals of the
organisation as a whole. Which benefit of planning is referred to here?

1 Planning promotes coordination

2 Planning ensures cohesion
3 Planning facilitates control
4 Planning provides direction

QUESTION 11

One of Tsogo Sun’s growth strategies included the new addition to the popular economy StayEasy brand with the
opening of the new hotel, StayEasy Lusaka in Zambia. This is an example of a ____________ strategy.

1 Product development
2 Market development
3 Concentration growth
4 Horizontal integration

QUESTION 12

Goals must relate to an organisation’s mission and strategic goals that would imply that goals are ___________.

1 time bound
2 specific
3 measurable
4 relevant

QUESTION 13

The planning process consists of several steps. Which one of the following will be done first in the planning
process?

1 Implement the plan

2 Establish goals
3 Select the plan
4 Evaluate alternative plans

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STUDY UNIT 8: ORGANISING

It is recommended that you read business case number 7: “Organising: The Nike Matrix” (in the
recommended book “Business Cases”) before attempting to answer questions 14 and 15. It is not compulsory
that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 14

Nike has adopted a relatively flat span of management which means __________________.

1 there are few subordinates per managers

2 there are many subordinates per manager
3 that managers are being underutilised
4 it is easy to coordinate and control the task of a large number of subordinates

QUESTION 15

Nike made the decision to move to a matrix-like organisational structure. Which one of the following can be a
disadvantage that Nike might experience with the matrix-like structure?

1 The unity of command can be affected, which will result in a serious risk of soured relations between the
project and functional executives.
2 Despite sophisticated specialisation, coordination remains a problem.
3 Certain regions may be successful, but the rest of the business will not reap the benefits of a good
organisation.
4 This organisational structure is not suited to ad hoc and complex projects requiring specialised skills.

QUESTION 16

Job __________ involves increasing the number of tasks that a worker has to perform.

1 specialisation
2 enrichment
3 enlargement
4 rotation

QUESTION 17

The ________________ can be defined as the beliefs and values shared by the people in the business.

1 organisational structure
2 informal organisation
3 organisational culture
4 business environment

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QUESTION 18

Matt works for a company called FastForward Sports. FastForward Sports manufactures a variety of sporting
goods including apparel, shoes and equipment. Matt is the manager of the department responsible for running
shoes, and almost all of his subordinates are experts on running shoes. This means that decisions are made
quickly in his department and the team’s performance is easily measured. Which one of the following is the most
logical departmentalisation structure for them to use?

1 Functional
2 Product
3 Location
4 Customer

STUDY UNIT 9: LEADING

It is recommended that you read business case number 8: “Leading and controlling: South African
business leadership in action” (in the recommended book “Business Cases”) before attempting to answer
questions 19 and 20. It is not compulsory that you do so, as the answers to the assignment questions can be
found in ITBM.

QUESTION 19

Sir Richard Branson believes that leaders should be able to praise employees for a job well done. This refers to the
____________ power a leader possesses.

1 legitimate
2 reward
3 referent
4 expert

QUESTION 20

Branson motivates people and pushes them to the limit. He believes that every underdog must have his day. His
employees, in turn, also raise him to higher levels of motivation. This is known as which type of leadership?

1 Charismatic
2 Visionary
3 Transactional
4 Transformational

QUESTION 21

Match the term in column A with the correct description in column B.

Column A Column B
(a) Competence (i) A manager’s reliability when it comes to telling the whole truth
(b) Consistency (ii) A manager’s willingness to protect another person
(c) Loyalty (iii) A manager’s reliability, predictability and good judgment in handling situations
(d) Openness (iv) A manager’s technical and interpersonal knowledge and skills

1 a(ii) b(i) c(iv) d(iii)

2 a(iv) b(iii) c(ii) d(i)
3 a(iii) b(i) c(iv) d(ii)
4 a(i) b(iii) c(ii) d(iv)

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QUESTION 22

The premise the _________________________________ is based on, is that the work maturity of employees
determines the best leadership style to be used.

1 situational leadership model

2 contingency approach to leadership
3 managerial grid
4 path-goal model

QUESTION 23

A/an _______________ is a small number of employees with complementary competencies who work together on
a project, are committed to a common purpose and are responsible for performing tasks that contribute to achieving
an organisation's goal.

1 task group
2 interest group
3 work team
4 work group

QUESTION 24

Motivation, ability (training, knowledge and skills) and the opportunity to perform (resources) are variables that
determine _________________.

1 success
2 strategy
3 performance
4 effectiveness

STUDY UNIT 10: CONTROLLING THE MANAGEMENT PROCESS

QUESTION 25

Sam has gathered all the relevant information and has compiled a report on the actual performance of his
business. What would be the next step for Sam to take in the control process?

1 Establishing standards
2 Evaluating deviations
3 Rectifying deviations
4 Taking corrective actions

QUESTION 26

A performance standard is ____________________.

1 a planned target against which the actual performance will be compared.

2 the actual performance that is achieved.
3 part of the mission statement that is compared against the actual performance.
4 a control standard that is compared to the planned target.

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It is recommended that you read business case number 8: “Leading and controlling: South African
business leadership in action” (in the recommended book “Business Cases”) before attempting to answer
questions 27 and 28. It is not compulsory that you do so, as the answers to the assignment questions can be
found in ITBM.

During a presentation, Maria Ramos identified four key issues, two of which are related to controlling human
resources and financial resources. The financial concerns included poor financial performance and controls.

QUESTION 27

In which step of the control process would she have identified the poor financial performance?

1 Step 1: Setting standards

2 Step 2: Measuring actual performance
3 Step 3: Evaluating deviations (performance gaps)
4 Step 4: Rectifying deviations

QUESTION 28

If Transnet decides to implement an instrument that can be applied for labour turnover, absenteeism and the
composition of the labour force, which human resource instrument would they make use of?

1 Performance measurement
2 Time projections of projects
3 Specific ratio analyses
4 Just-in-time (JIT) system

QUESTION 29

To which characteristic of an effective control system does the following statement refer?

“The system should be able to accommodate change. Timeous adjustments in objectives or plans should not be
regarded as deviations but as revised objectives or plans.”

1 Integration
2 Flexibility
3 Timeliness
4 Accuracy

QUESTION 30

Time projections of projects and sales volumes in units are examples of which type of budget?

1 Non-financial
2 Operational
3 Financial
4 Production

29
13 APPENDIX B: THE ASSIGNMENTS FOR STUDENTS REGISTERED IN
SEMESTER 2
Both Assignment 01 and 02 are compulsory.
NB: THE FOLLOWING SET OF ASSIGNMENTS ARE TO BE COMPLETED BY STUDENTS
REGISTERED FOR SEMESTER 2 ONLY
ASSIGNMENT 01
Assignment SECOND SEMESTER
number Due Date Unique
number
01 29 August 2018 821452

This assignment covers chapters 1 to 4 of the prescribed book. We recommend submitting your assignment
online on myUnisa. You may also use a mark-reading sheet to answer and submit the assignment.

This assignment consists of 20 multiple-choice questions.

Note: You must submit this assignment in order to obtain entrance to the
examination!

STUDY UNIT 1: THE BUSINESS WORLD AND BUSINESS MANAGEMENT

QUESTION 1

The primary task of business management is to ____________________.

1 provide solutions for the management problems experienced in business enterprises

2 study the economic needs that have to be satisfied in the community
3 examine the factors in the macro-environment that influence the activities in the micro-environment
4 determine how an enterprise can achieve the highest possible output with the least possible input

It is recommended that you read business case number 3: “The business environment: the airline
industry” (in the recommended book “Business Cases”) before attempting to answer question 2 and 3. It is
not compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 2

Deregulation within the airline industry was introduced in South Africa in 1991. Before deregulation, South African
Airways (SAA) was the only service provider on the main domestic airline routes as well as the international airline
routes. The first decade after deregulation resulted in a wave of low cost airline competitors such as Flitestar, Sun
Air, Phoenix Air, Nationwide, 1Time and Velvet Sky entering the domestic market.

There are several factors in the business world that apply pressure on a modern-day organisation such as SAA.
Which one of these factors is depicted in the mini-case study above?

1 Environmental change
2 Consumerism
3 Profitability
4 Corporate social investment

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QUESTION 3

SAA functions within a free-market economy, which is characterised by which of the following attributes?

a Private ownership of production factors

b Free competition
c Profit motive recognised
d Limited right to strike in state enterprises

1 ab
2 bd
3 abc
4 abcd

QUESTION 4

The term ___________ is a concept that originated in media revelations of malpractice by businesses and the
resultant insistence of society on restricting such malpractice through regulation.

1 consumerism
2 business ethics
3 transformation
4 social responsibility

QUESTION 5

Marcus decides to invest in a new mining company that will mine diamonds in the Northern Cape. In order for his
mine to be successful, he will require several resources. Match the resource in Column A with the correct
description in Column B.

Column A - Resource Column B – description

a. Natural resources i. The land that Marcus will purchase needs to be diamond-rich.
b. Human resources ii. He will need to appoint several managers to run the mine since
the labour law states that each staff member is only allowed to
work a certain amount of hours.
c. Capital iii. Marcus has entered into a deal with one of Africa’s largest
mining equipment suppliers that will lease equipment to him on
a five-year basis.
d. Entrepreneurship iv. Marcus will need to monitor the economic conditions of South
Africa to ensure that his mine stays profitable.
v. Marcus, along with four other business men, will have to
accept the risks involved in starting this mine.

1 a(i); b(ii); c(iii); d(iv)

2 a(i); b(iv); c(iii); d(v)
3 a(iii); b(i); c(ii); d(iv)
4 a(i); b(ii); c(iii); d(v)

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STUDY UNIT 2: ENTREPRENEURSHIP

It is recommended that you read business case number 11: “Marketing management: Heineken and
SABMiller’s beer war” (in the recommended book “Business Cases”) before attempting to answer question 6 and
7. It is not compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 6

SAB previously used their own large trucks to distribute the beer that the company brewed to customer outlets.
However SAB decided to no longer use their own trucks, but use owner-drivers of trucks to distribute their beer.
These drivers receive contracts from SAB to deliver beer to clients in demarcated areas. The above scenario is
referred to as ______________.

1 franchising
2 outsourcing
3 insourcing
4 innovating

QUESTION 7

When SABMiller first started in 1895 as Castle Breweries, they would have needed to consider what the future
might offer, how this impacts on the business, and what needs to be done now to prepare for it. Which
management skill does this refer to?

1 Strategy skills
2 Marketing skills
3 Planning skills
4 Project management

QUESTION 8

Which one of the following can be considered an entrepreneurial activity?

1 Lucy starts her own cleaning business following a request from a local insurance firm to take over their
cleaning.
2 Sam wants to learn professional photography and applies for a position at the local photography shop.
3 Kabelo is afraid of working at a high risk firm and asks for a demotion.
4 Caron is tired of being driven to perform at the hotel where she works and decides to run her mother’s
guesthouse.

QUESTION 9

An internal locus of control indicates ____________________________________.

1 that a person believes that the outcome of an event is primarily out of his/her control
2 a person’s need to be in charge of his/her own destiny
3 that a person is attracted to a job that challenges their skills and problem-solving abilities
4 a person’s ability to create something new or original

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QUESTION 10

M&M Consulting is a recruitment company dedicated to finding the most talented applicants and then introducing
them to their valuable clients. M&M Consulting employs 24 employees and has an annual turnover of R4.65 million.
M&M Consulting can be classified as a __________________ business.

1 micro
2 very small
3 small
4 medium-sized

STUDY UNIT 3: ESTABLISHING A BUSINESS

It is recommended that you read business case number 5: “General Management: Edcon” (in the
recommended book “Business Cases”) before attempting to answer questions 11 and 12. It is not compulsory that
you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 11

Legit is aimed at young fashionable women. It provides fashionable clothing to fashion-conscious women between
the ages of 16 and 24 who work with a shoestring budget. In which section of Legit’s business plan would this
description appear?

1 Financial plan
2 Management plan
3 Marketing plan
4 Operating plan

QUESTION 12

Legit’s name and location will be included in the ____________________ of the business plan.

1 management plan
2 operating plan
3 general company description
4 executive summary

QUESTION 13

The entrepreneur George B. Boedecker, Jr developed the shoe brand Crocs Inc. Crocs Inc. is an example of
a___________________.

1 private company
2 state-owned company
3 public company
4 personal-liability company

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QUESTION 14

Kabelo is working at a large company that produces television shows for the local broadcaster. He is quite keen to
start his own production company and has started the process to establish his own business. He will need to
employ at least 50 employees to start his business and, due to the nature of the industry, he is expecting the
company’s turnover to be more than R50 million. Which one of the following would be the biggest consideration for
Kabelo when choosing a form of enterprise for his new business?

1 Legal (juristic) personality

2 Limited liability
3 Control
4 Compliance

QUESTION 15

Which one of the following statements is an advantage of a private business trust?

1 A business trust has unlimited access to capital.

2 There is very little potential for conflict between parties in a business trust.
3 It is a very rigid type of enterprise.
4 This type of enterprise is very easy to form.

STUDY UNIT 4: THE BUSINESS ENVIRONMENT

It is recommended that you read business case number 3: “The business environment: The airline
industry” (in the recommended book “Business Cases”) before attempting to answer question 16 and 17. It is
not compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 16

The changing aircraft technology influencing the commercial airline industry is a variable in the ___________
environment which is part of the ___________ environment.

1 economic/market
2 economic/macro
3 technological/market
4 technological/macro

QUESTION 17

An airline’s reputation is an example of a/an ____________ of the business.

1 tangible resource
2 intangible resource
3 organisational capability
4 physical resource

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QUESTION 18

The current labour laws and the Employment Equity Act No. 55 of 1998 are examples of variables in the
___________ environment that _____________ have an influence on the business and the management of
businesses.

1 institutional/governmental; directly
2 institutional/governmental; indirectly
3 social; directly
4 social; indirectly

QUESTION 19

Airlines are starting to appoint more female pilots, something that was unheard of a mere decade ago. This refers to
a change in the ___________ environment.

1 micro-
2 market
3 macro-
4 consumer

QUESTION 20

“Consumers are given the assurance that their interest will receive attention from government and related parties.”
To which right of the consumer does this statement refer?

1 The right to freedom

2 The right to be heard
3 The right to be informed
4 The right to safety

ASSIGNMENT 02
Assignment SECOND SEMESTER
number Due Date Unique number
02 18 September 2018 816063

Assignment 02 covers chapters 5 to 10 in the prescribed book. We recommend submitting your assignment
online on myUnisa. You may also use a mark-reading sheet to answer and submit the assignment.

This assignment consists of 30 multiple-choice questions.

Note: Assignment 02 is also a compulsory assignment

STUDY UNIT 5: CORPORATE SOCIAL RESPONSIBILITY

QUESTION 1

Corporate governance is essentially about __________________.

1 effective leadership
2 the company’s core business activities
3 the creation of employment and training opportunities
4 the company’s contribution through its engagement in public policy

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QUESTION 2

If information is shared and the outcomes of the engagement process are integrated into business practice, this
would be the __________________ step of the stakeholder engagement process.

1 preparation
2 planning
3 application
4 evaluation

It is recommended that you read business case number 4: “Corporate Social Responsibility: South African
Breweries” (in the recommended book “Business Cases”) before attempting to answer question 3. It is not
compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 3

A company such as SAB has many stakeholders. The shareholders of SAB are usually viewed as _____________
stakeholders.

1 direct
2 indirect
3 primary
4 secondary

QUESTION 4

Which one of the following statements regarding the King III report is correct?

1 The King III report provides a broader definition of the responsibilities of corporations focusing only on the
social aspects of corporate responsibility.
2 The King III report provides organisations with guidance on good corporate governance practices and
applies to all entities regardless of manner and form.
3 The King III report provides organisations with guidance on good corporate governance practices and only
applies to those entities listed on the Johannesburg Stock Exchange (JSE).
4 The King III report provides information on the number of sector-specific charters that have been adopted
to promote socioeconomic transformation.

QUESTION 5

Not wanting to have the reputation of being seen as socially irresponsible is a __________ driver of corporate
social responsibility (CSR).

1 governmental
2 ethical
3 market
4 social

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STUDY UNIT 6: INTRODUCTION TO GENERAL MANAGEMENT

QUESTION 6

The marketing manager will consider the following key aspects when developing the tactical plans:

1 product line, market position and distribution channels.

2 policies on debtors, dividends and capital structure.
3 improvement of productivity, location problems and legislation.
4 suppliers, policy on creditors and sources of raw materials.

QUESTION 7

Techni Design is an online design company that sells high quality art made from reusable materials. The CEO has
recently resigned and a new CEO will need to be appointed quickly. Which one of the following skills would be the
most important for a CEO?

1 Conceptual skills
2 Interpersonal skills
3 Technical skills
4 Design skills

It is recommended that you read business case number 11: “Marketing management: Heineken and SABMiller’s
beer war” (in the recommended book “Business Cases”) before attempting to answer questions 8 and 9. It is not
compulsory that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 8

Should the South African Breweries (SAB) attempt to adapt the available techniques and principles provided by the
various management approaches to a given situation in order to reach its objectives, it would be applying the
_____________________________.

1 scientific school of management

2 quantitative school of management
3 contingency approach to management
4 diversity management

QUESTION 9

Sarah is coming to grips with the fact that she cannot manage the separate parts of the HR function in SAB
independently, but that she should rather manage them as an integrated whole. This is known as the
____________________ to/of management.

1 systems approach
2 contingency approach
3 scientific school
4 quantitative school

QUESTION 10

Lower-level managers use ____________ goals to develop ___________ goals.

1 strategic; short-term
2 strategic; medium-term
3 tactical; short-term
4 tactical; medium-term

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STUDY UNIT 7: PLANNING
It is recommended that you read business case number 6: “Planning: Tsogo Sun” (in the recommended book
“Business Cases”) before attempting to answer questions 11 & 12. It is not compulsory that you do so, as the
answers to the assignment questions can be found in ITBM.

QUESTION 11

In 2014, Tsogo Sun launched a newly refurbished Sun Square Hotel aimed at the local economy-class traveller
who is looking for comfort and class at an affordable price. This is an example of a _________________ strategy.

1 concentration growth
2 market development
3 vertical integration
4 diversification

QUESTION 12

Long-term strategic goals will be derived from Tsogo Sun’s ______________.

1 mission statement
2 vision statement
3 values and culture
4 business plan

QUESTION 13

Which one of the following is an operational plan?

1 The turnaround strategy

2 Divestiture
3 Product-development
4 The budget

QUESTION 14

Which specific corporate strategy involves taking over other businesses that provide raw materials or act as
outlets?

1 Market-development
2 Joint-venture
3 Horizontal integration
4 Vertical integration

QUESTION 15

Pilots cannot be scheduled for more than 35 hours in a seven-day week and no more than 100 hours in a 28 day
cycle, and they must have a 36 hour break every seven days and 30 days off in an 84 day cycle.

This is an example of a ________________, which is a ________________ plan.

1 policy; standing
2 programme; single-use
3 rule; single-use
4 project; standing

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STUDY UNIT 8: ORGANISING

QUESTION 16

Organising means that management ___________________.

1 has to develop mechanisms in order to implement the strategy or plan

2 has to set goals and develop plans of action to achieve the goals as productively as possible
3 needs to decide where the organisation should go in future and how to get it there
4 is guaranteed that the goals of the business organisation will be accomplished

It is recommended that you read business case number 7: “Organising: The Nike Matrix” (in the
recommended book “Business Cases”) before attempting to answer question 17 and 18. It is not compulsory that
you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 17

What is an advantage of the matrix organisational structure that Nike follows?

1 Activities are grouped together under specific functions.

2 Specialised knowledge of employees is used to maximum effect.
3 Specialist project managers can help manage complex projects.
4 Decisions can be made quickly.

QUESTION 18

Alex is a manager at a Nike store in Gauteng. He has four subordinates that report to him on a daily basis. This
describes the ____________________.

1 chain of command
2 span of management
3 scalar principle
4 unity of command

QUESTION 19

The HR department at the Beach Mist Luxury Resort comprises many sub-departments, including Remunerations
and Training and Development, that all report to the Human Resources Manager. Cindy, the HR Manager, has
authority over Craig, the Remunerations Manager, and Thabi, the Training and Development Manager. What kind
of authority does Cindy have?

1 Staff authority
2 Command authority
3 Informal authority
4 Line authority

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QUESTION 20

FastForward Sports is a big company, and Matt’s department, running shoes, is just one of many similar
departments. Although each department tends to act as a single business unit, it is crucial that they should stay
focussed on the goals set by FastForward Sports’ top management. The key to keeping each department focused
on FastForward’s goals is _____________________.

1 strategic management
2 coordination
3 leadership
4 cohesion

STUDY UNIT 8: LEADING

It is recommended that you read business case number 5: “General management: Edcon” (in the
recommended book “Business Cases”) before attempting to answer questions 21 and 22. It is not compulsory
that you do so, as the answers to the assignment questions can be found in ITBM.

QUESTION 21

They have delegated authority for the day-to-day affairs of each of the Departmental Store, Discount, CNA and
Group Services divisions. What is meant by authority?

1 The right of a manager to give commands to, and demand actions from, employees.
2 The manager’s ability to influence the behaviour of his/her employees.
3 The obligation to achieve the organisational goals by performing required activities.
4 The evaluation of how well individuals meet their responsibilities.

QUESTION 22

Edcon describes one of its five pillars of leadership as transformational leadership, which can be defined as
______________________.

1 an exchange of rewards for compliance

2 the leader’s effect on followers, namely that they develop trust, admiration, loyalty and respect for their
leader
3 motivating followers by appealing to their self-interest
4 the ability of leaders to create and articulate a realistic, credible, attractive vision of the future of the
organisation

QUESTION 23

A manager has __________ power if he or she is able to influence employees by means of something that is of
value to them.

1 coercive
2 reward
3 legitimate
4 referent

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 MNB1501/101

QUESTION 24

Chris motivates his employees by appealing to their self-interest: he pays them and rewards them for their work
efforts. Chris is an example of a __________ leader.

1 transformational
2 transactional
3 charismatic
4 visionary

QUESTION 25

One of the most important elements of leadership is trust, which exhibits various dimensions. Phenya is well-known
in the business world as someone who is able to tell the whole truth about a situation. Which dimension of trust
does Phenya possess?

1 Integrity
2 Openness
3 Consistency
4 Loyalty

STUDY UNIT 9: CONTROLLING THE MANAGEMENT PROCESS

QUESTION 26

Which one of the following statements about control is correct?

1 Only managers at top level are involved in the control process.

2 Control influences the first step in the management process (planning).
3 Control procedures are only necessary in large bureaucratic organisations.
4 Control is the third component of the management process.

QUESTION 27

Which one of the following pertaining to the just-in-time (JIT) system is not correct?

1 The JIT system is a refinement of the material-requirements-planning system.

2 The JIT philosophy endeavours to manufacture products without incurring significant inventory costs.
3 JIT is based on the premise that actual orders for finished products are converted into orders for raw
material and components.
4 The application of the JIT system will imply that larger quantities will be ordered less often.

QUESTION 28

MTN wants to make sure its control systems are able to accommodate change and adjust to revisions, within limits,
without management having to develop and implement an expensive new control system. Which characteristic of
an effective control system is described here?

1 Integration
2 Flexibility
3 Accuracy
4 Timeliness

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It is recommended that you read business case number 8: “Leading and controlling: South African
business leadership in action” (in the recommended book “Business Cases”) before attempting to answer
questions 29 & 30. It is not compulsory that you do so, as the answers to the assignment questions can be
found in ITBM.

QUESTION 29

The problem in Transnet’s HR Department included low morale and the lack of investment in human capital. What
is the main instrument Transnet could use to control its human resources?

1 Specific ratio analysis

2 Labour force composition
3 Social control mechanism
4 Performance measurement

QUESTION 30

Transnet had to have a control system in place that was able to accommodate change when they faced the
disposal of non-core assets like Viamax and SAA Metrorail. To which characteristic of an effective control
system does this refer?

1 Integration
2 Flexibility
3 Accuracy
4 Timeliness

©
UNISA 2018

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