100 years of Quality

proud supporter
Thursday 14 November

The Chartered Quality Institute (CQI) is proudly celebrating its centenary, plus the heritage and evolution of the quality management discipline in the
last 100 years, with World Quality Day 2019. Celebrate good governance, assurance, continuous improvement and leadership with us.

Manufacturing Customer Demand

Time to produce Rate of sales

Basic tools Defect-free plan

Quality management
The Age of Inspection
Joseph Juran designed the
Walter Shewhart’s tools
Juran Trilogy. Japan created the
made inspection activities
Deming Prize to honour
more efficient. Variation and
W Edwards Deming’s
control charts are introduced.
contributions to rebuilding the
country.
Dr Kaoru Ishikawa elevated the
use of the seven basic tools
of quality: check sheet, control
chart, run chart, pareto chart,
histogram, fishbone diagram and
scatter diagram.
Philip Crosby introduced
concepts of prevention and
zero-defects. The British
Standards Institution also
published quality systems
standard BS 5750, the
predecessor of the ISO 9000
series.
Organisational excellence
The EFQM Business Excellence
Model (European Foundation
for Quality Management) was
designed to give organisations
a framework to improve their
performance.
Agile manifesto
The Agile methodology
created a shift in priorities:
people over process, working
solutions over documentation,
adaptability over plan,
collaboration over contract.

1924 1951 1969 1979 1990 2001

193 8 1962 197 0 198 6 199 5 201 9

Cutting waste Industry 4.0
Quality circles Production workflow Six Sigma Change management
Taiichi Ohno launched the With the rise of smart factories,
The importance of teamwork The Toyota Production System Motorola implemented the John Kotter emphasised the
Just in Time system at Toyota. big data, the Internet of things
in solving problems gained became a gold standard in Six Sigma methodology as ‘human’ side of change in change
Concepts of eliminating waste, and artificial intelligence,
increasing prominence across the 1970s. Kanban, 5s, visual developed by Bill Smith and management. Lean production
Takt time, standardised work transparency, accountability and
the profession. management and standardised Bob Galvin. continued to gain momentum
charts and inventory reduction ethical decision-making become
work became more prominent. after being applied to service
developed. vital for quality.
sectors in 1991.

quality.org/wqd19 | Thursday 14 November 2019 Tell us about the most influential quality improvement in the
last 100 years and how you will be celebrating #WQD19.