YAYASAN BINA MADANIA WONOSOBO

SEKOLAH MENENGAH KEJURUAN TARUNA NEGARA

Alamat : Jln Banyumas Km. 12 Sawangan Wonosobo, Telp. (0286) 3399039
E-mail : smktarunanegara@gmail.com
“Akreditasi Institusi B”
KOMPETENSI KEAHLIAN : ASISTEN KEPERAWATAN, TEKNIK DAN BISNIS SEPEDA MOTOR,
AKUNTANSI DAN KEUANGAN LEMBAGA

Mata Pelajaran : Bahasa Inggris Nama : ................................

Hari/Tanggal : ................................
Jam : No. Test : ................................
Alokasi Waktu : 90 menit Kelas : ................................
Kelas : XI TBSM/AKL/ASPER

Petunjuk Soal

1. Berdoalah sebelum mengerjakan soal dengan bacaan basmalah!

2. Bacalah soal dengan teliti dan cermat!
3. Kerjakan dahulu soal yang dianggap mudah!
4. Jawablah ditulis pada lembar jawaban yang telah disediakan!
5. Tidak diperbolehkan menggunakan alat bantu berupa Hp, Kamus, Kalkulator, dan lain-
lain.
6. Periksa kembali Nama dan Nomor Ujian sebelum meninggalkan ruangan
7. Bacalah Hamdalah setelah selesai mengerjakan soal!

SOAL
Kerjakan soal di bawah ini dengan teliti dan benar!

A. READ THE FOLLOWING DIALOG. THEN, ANSWER THE QUESTIONS !

Receptionist : good morning, green vegetables importers. How may I help you?
Caller : could I speak to Mr. Adam, please ?
Receptionist : who’s speaking ?
Caller : this is Anna Yapri
Receptionist : sorry, I didn’t catch your name. could you spell it for me?
Caller : Anna Yapri. That’s A–N-N-A Y-A-P-R-I
Receptionist : I got it and where are you calling from ?
Caller : Sunny Spinach
Receptionist : ok, Ms, Yapri. I’ll connect you to him. Please wait for a moment. (after a few
seconds) I’m so sorry, we fail to connect. Our line is still busy. Would you like to hold a call?
Caller : Could you tell Mr. Adam that our shipment will be postpone and the 500 packs ordered
should arrive tomorrow?
Receptionist : shipment delayed and it should arrived tomorrow
 Caller: yes, and cold you ask him to call me back when the shipment arrives?
Receptionist : sure, cold you give me your number please?
Caller : yes, that’s right. Thank you for your assistance
Receptionist : My pleasure

1. Who would the caller like to speak to ?

2. Which company does the caller represent ?
3. Is the caller able to complete her task?
4. Which information does the caller wish to leave ?
5. What other information does the receptionist ask for?

B. MATCH THE WORDS OR THE PHRASES BELOW WITH THEIR MEANIING !

WORDS OR PHRASES MEANING

1 To catch a person’s name A Have another work to do and not able to
respond to a telephone call
2 To be busy / to be engaged B Very important that needs attention
immediately
3 To hold the line C Have someone to take a note of a messages
for someone else
4 To leave a message D Be able to understand a person’s name
5 To be free E Not be able to happen on time or be
postponed
6 Urgent F Wait on the telephone
7 shipment G Put off something to a later date or time
8 To postpone H Delivery of merchandise
9 To be delayed I Return’s someone’s telephone call
10 To call someone back J Have available time to do something

C. MAKE THE TELEPHONE MESSAGE FORM BASED ON THE DIALOG BELOW !

Caller : hello, am I speaking to the Parkway accounting department?

Receiver: yes, ma’am can I help you?
Caller: sure, could I speak to Mr. Martin Greg, please?
Receiver: I’m sorry. Mr. Martin is in a meeting right now. If I can take your name and number, I’ll
asked him to call you back.
Caller: all right. I’m Margarita Chong of Langkawi Construction. I’d like to talk to him about our
financial report.
Receiver: noted. I’ll convey your message after his meeting.
 MESSAGE
Date : ___________________________
Time : ___________________________
To :____________________________
From:____________________________

Telephone: _______________________

telephoned Please call

Called to see you Will call again
Wants to see you Returned your call

Message : _______________________________________

____________________________________________________

Rec’d by : _____________________

@SELAMAT MENGERJAKAN@