November, 2019 #52 q MOTIBHAI & CO LIMITED

q STINSON PEARCE LIMITED | Prouds

q FIJI FOODS LIMITED
q VICTUS LIMITED | Burger King
q WAQAVUKA DEVELEOPMENT CO LIMITED
- Airport Duty-Free Stores & Restaurants
q PET TECHNOLOGY LIMITED | Sprint
q KUSUM INVESTMENTS LIMITED | Real Estate
q THE FIJI TIMES | News Media - Print and Digital
Phone: +679 6722477 News From Motibhai Group Motibhai.Group

Prouds and FCCC strive

for great customer service
F iji’s leading luxury and
fine shopping retailer
– Prouds is excited to
join hands with the Fijian Com-
petition & Consumer Commis-
sion (FCCC) by entering into a
Voluntary Compliance Frame-
work as an initial partner.
Prouds director Tejash Patel
says the new partnership with
FCCC will ensure that cus-
tomer grievances which could
either relate to product issues or
customer service delivery is ad-
dressed at the shortest possible
time and within the framework
to achieve optimal customer
satisfaction.
“Our partnership with FCCC
will ensure that the require-
ments of the FCCC Act 2010
are effectively implemented so
that we adhere to the agreed
roles and responsibilities,” Mr
Patel said.
He said Prouds enjoys a very
good relationship with FCCC
and is pleased to be the first
company to engage in this Vol-
untary Compliance Framework
in a pilot project at the two
flagship stores – Prouds Suva
Central and Downtown Nadi
respectively.
“Under this framework, Prouds director Tejash Patel, left, with FCCC CEO Joel Abraham during the press
FCCC will provide appropri-
ate training to the management conference in Suva recently.
and retail store staff to educate ers which will outline the pro- plaints received within a rea- FCCC Act 2010 and to deliver
them on the requirements of the cess of the customer complaint sonable time frame. the best customer service expe-
FCCC Act,” Mr Patel added. management system. “After the pilot project pe- rience.”
He said Prouds will main- “The customers will be able riod of six-months, this frame- FCCC CEO Joel Abraham
tain a register of records for all to easily lodge their complaint work will be rolled out to all said it is a very exciting mo-
complaints and remedial action by filling in the forms avail- other Prouds domestic stores ment for the organisation to
will be taken to resolve them. able in-stores or by email and across Fiji to ensure effective work closely with a reputable
“We will have in-store post- Prouds will deal with all com- and efficient compliance of the retailer such as Prouds.
PINKTOBER

Prouds beauty consultants doing the free make-up demo

during the event at Rhum-ba in Port Denarau last month.

Prouds supports
Pinktober initiative
Cancer supporters who attended the Pinktober fundraising event at the
prestigious Rhum-ba in Port Denarau last month were in for a great treat
from the team at Prouds.
For the second year around, Prouds partnered with the Western Support
Group of the Fiji Cancer Society in the Pinktober initiative by providing
free make-up demos for participants who were all excited like last year to be
pampered by the professionals of the trade.
Fiji Cancer Society CEO Belinda Chan said this was a great way to attract
supporters to be part of the event.
“We would definitely love to have similar sessions in Suva in the near
future – this is just awesome,” Ms Chan said.

Pinktober wine dinner with Taylors

Australia’s award-winning wine brand
– Taylors celebrated its 50th anni-
versary in style by hosting a Pink-
tober food and wine dinner at the
Fiji Marriott Resort Momi Bay last
month.
The family owned business which was
recently rated as the number one
winery in the world by the World
Association of Wine Writers and
Journalists also shares a strong 20-
year old relationship with Motibhai
Group which distributes the brand
in Fiji.
Managing director Mitchell Taylor who
was present at the event said cancer
is known to everyone and initiatives
such as Pinktober are a great way to
support the hard work and research
by medical professionals and advo-
cates to prevent and cure the disease.
“We are very privileged and positive to
be part of this great charity,”Mr Tay-
lor said.
“Cancer affects us all and the Taylor From left are - Mitchell Taylor, managing director of Taylors Wines, Cassie Towson, di-
family lost my sister to breast can- rector sales & marketing at Fiji Marriott Resort Momi Bay, resort GM Silvano Dressino
cer at the young age of 37-years. She
had a young family of three when and his wife, resort executive assistant manager Achim Herterich and Motibhai Group
this terrible disease struck.” executive director Bhupendra Patel.

2 INBOX - News from Motibhai Group

Chanel executives impressed with visit
Officials from Chanel – one of the largest
fragrance manufacturers in the world
with over 20,000 employees were re-
ally impressed with their recent visit to
Fiji.
Chanel executive David Blakely also
thanked the management of Motibhai
Group and Prouds for their great rela-
tionship over the years.
“Thank you again for taking so much time
out of your week to show Judy and my-
self around your stores,” Mr Blakely
wrote in an email to executive director
and deputy CEO Manu Patel.
“I very much appreciate the relationship
between our two companies and look
forward to working with you and your
team to further develop the Chanel
business within Prouds over the com-
ing years,” Mr Blakely stated.
Mr Blakely also emphasised on the high
standard of merchandise presentation in
all of the stores including the quality of
the beauty advisors and their personal
presentation.

Making an environmental
difference with Unilever
As the negative impacts of climate change continues to affect
the environment across the globe, Unilever International – a mul-
tinational consumer goods company is doing all it can to reduce
the burden on mother nature by producing environmentally friendly
products in a sustainable way.
In January 2017, the company committed to ensuring that 100%
of all plastic packaging will be designed to be fully reusable, recy-
clable or compostable by 2025.
The company is moving away from using single-use plastic
packaging – that is, plastic made to be used only once and has ad-
opted an internal framework which is shaping their thinking and
future innovation: less plastic, better plastic, and no plastic.
Keeping up on that commitment, Unilever International which
produces OMO – the oldest and highest selling washing powder de-
tergent in the world is already taking steps to ensure that its products
are friendly to the environment by using sustainably sourced raw gradable as you will not only be getting your value for money but
materials and having packaging which will ensure a lighter carbon also making your contribution towards a healthier planet for every-
footprint during transportation to its selling points. one.
So the next time you are shopping around, always pick a packet OMO is distributed in Fiji by Motibhai Group – touching your
of OMO or other Unilever International products which are biode- lives with quality products.

Burger King delights customers with

new menu and creative promotions
There’s a lot of things happening at Burger
King these days.
Below is a brief on some of the recent up-
dates from team BK. King Wings
Burger King introduces its first ever Bone
in Chicken! King Wings – Comes in King
Box with fries and crispy chicken wings.
Price at local restaurants:
• 3 piece wings with fries - $12.95
• 3 piece wings only - $10.45
Royalty is now serving up Fish Burgers, BIG Fish
from all those fishy fish swimming around
the kingdom, have a bite at Burger King to-
day.
Burger King mini coupons is back. Sim-
ply show on your phone or mention it in-store
to redeem. Promotion available at Burger
King Martintar, Rups Complex Nakasi and
Ganilau House Suva restaurants from Friday
1st to 17th November.
Mini Coupons
INBOX - News from Motibhai Group 3
UNILEVER APPRECIATION NIGHT
The management and staff of Motibhai Group pose for a group picture.
Company hosts customer appreciation evening
The Motibhai Group hosted an event on Friday, November 1 on
behalf of its key associate - Unilever International at their Suva of-
fice.
Themed as: “Customer Appreciation Evening”, the event was
hosted to thank all customers who retail Unilever products through
their various and diverse outlets.
Unilever is a British-Dutch transnational consumer goods com-
pany co-headquartered in London, United Kingdom, and Rotter-
dam, Netherlands. Its products include food and beverages (about
40 percent of its revenue), cleaning agents, beauty products, and
personal care products. It is Europe's seventh most valuable com-
pany.
While addressing customers present at the function, Motibhai
Group exectuive director Rajesh Patel who heads the FMCG divi-
sion said it is the first time the company has organized such an event
on behalf of their key supplier – Unilever International.
“As a small island nation, our association with a multinational
operator such as Unilever International is a very strong and loyal
one,” Mr Patel said.
“Unfortunately, we were unable to get a representative from Uni-
lever South Pacific to be here with us today because of their prior
commitments but nonetheless, as the key distributor of Unilever in
Fiji, we are very proud of our association with all of you – without
A customer checks the Unilever range on display while
Mr Jinesh Patel of Motibhai Group looks on.
4 INBOX - News from Motibhai Group Published by Shambu Advertising on behalf of Motibhai Group. Email:- shambu@connect.com.fj
you we will not have a medium to distribute our products and the
role you play between the distributor and the customer is the main
link behind the success of our award winning brands from Unilever
International.
“Unilever is a very responsible operator and cares for the people
and environment it operates in. This is one reason why the com-
pany has embarked on various environmentally friendly initiatives
to ensure that its raw materials are sourced from renewable sources
and the materials used for packaging are biodegradable so that the
impact of climate change such as global warming is reduced.
“So every time you sell a Unilever product, you are actually
helping the planet be a better place so I encourage you all to sell as
much as you can.
“On behalf of the management of Motibhai Group and Unilever
South Pacific, I wish to sincerely thank you all for your support over
the years and we look forward to even better relationships with your
respective businesses. Each one of you here today play a pivotal
role in the success of our business and we appreciate your support
as we move into the future.
“I hope this event will create a great space for networking and I
encourage you all to mingle around and make new friends.
“Thanks a lot again, let’s all join in to enjoy the rest of the eve-
ning.”
Motibhai Group director Rajesh Patel, right, and sales
manager Nitya Nand, left, with guests.
Sales managers
with guests.