Hafiz Sadaqat
Address: R-271 Sector 14-A Shadman town north Nizamabad, Karachi
Email: hsdkhan.ak@gmail.com Cell: 0092-300-2963983
CAREER OBJECTIVE
Seeking a career in a progressive organization
where my educational background related to
the field of Marketing & sales may be
effectively utilized, and where I may prosper
personally & professionally.
PROFESSIONAL & ACADEMIC
QUALIFICATIONS
MBA Marketing, IQRA University, 2016-till
present
B.com, premier College, 2015
Certificates
6 Months Certificate Course in MS Office
from the computer collegiate – Karachi
SKILLS
Interpersonal Communicational
Customer Relationship Management
Creative & innovative thinking
Marketing Management
Product/Service Promotional
Time Management
Target Management
Marketing & Business Research
Team Working
Social Networking
Self Development
Continuous Improvement
LANGUAGES
English: Good in speaking, writing, listening
Urdu: Expert in Speaking, writing, listening
INTERESTS
Reading books and articles, Voluntary
learning, Continuous Improvements
EXPERIENCE
Soneri Bank limited (Apr 2017 till date)
Joined as a Counter service Officer
Responsibilities
• Handling of Teller services at Counter i.e. Cash both Local & Foreign Currency.
• To process work to ensure that time and quality standards are met in accordance with SOP
& HO guidelines.
• Be fully conversant with the cheques payment procedure at the counter.
• Handle all types of clearing/ collection i.e. Inward, Outward, Same day, Intercity, Local bills,
foreign bills etc.
• Scrutiny’s of cheques presented in clearing/collection to ensure that same are in order and
have valid endorsement of presenting bank.
• Handling of inward remittances as per bank’s policy /guidelines.
• Maintain records for the department to furnish accurate MIS reports to HO and returns to
SBP.
• Ensure that KYC & AML guidelines (if applicable) are fulfilled before processing the
transaction.
• Opening of account (PKR/FCY) in accordance with guidelines provided by SBP prudential
Regulation & bank’s SOP/ guidelines. Ensure that KYC, CDD, & AML guidelines are fulfilled
before opening any account.
• Periodic review of dormant accounts.
• Handle standing instruction of the customer.
• Opening & maintenance of term deposits.
• Checking of accruals and payment of profits to term deposit holders.
• Manage stop payment request of customers and timely follow-up all outstanding items.
• Management of statements of account returned undelivered.
• Ensure that unclaimed deposits are handled in accordance with SBP guidelines.
• Issuing balance confirmation certificates and audit confirmation certificates of the
customers.
• Ensure that customer’s signatures are captured/ amended in the data base on a daily in
order to mitigate risk.
• Be conversant with the ‘Anti Money Laundering’ and ‘Know your customer’ Policy of the
bank in order to track and report suspicious transaction to money laundering reporting
officer of the branch.
• Maintain proper record of account opening forms, Term deposit Account Opening Forms
and other relevant data enabling easy retrieval in future.
UBL – united bank limited (August 2015 to April 2017)
Joined as a phone banking Officer
• Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
ACHIEVEMENTS & AWARDS
• Best Performance Award from Soneri bank limited 2018