DT Series Atm Error Code Reference Manual v2.6

DT Series ATM
Error Code Reference Manual
DT-ERRCODE-V2.6-201711
Confidential material of GRG, No disclosure to unauthorized Party.
Version Description Date

Contents V1.0 New publication for this manual 2004.10
Version Editor Date

V1.1 2004.12 - 2006.02
Added USB diagnostic unit and EPP keypad
4.3 NMD100 dispenser, 4.7 Journal printer, 4.9 SAM card module, 4.12
Modified
Withdrawal shutter,4.14 Deposit shutter, 4.16 Contactless IC card reader,
Contents 4.18 HCM Dispenser, 4.24 F510 dispenser
4.3 NMD50 dispenser; 4.8 Invoice printer;4.13 Night deposit mechanism; 4.15
Deleted UPS;4.17 Envelope deposit unit; 4.19 MinMech Dispenser;
4.21 SDD dispenser (only for F12); 4.24 Bar code scanner
Version Editor Date

V1.2 wei ling 2006.08
4.19 F400/F100 dispenser;
4.22 Envelope deposit shutter (only for H38);
Added
4.23 I/O expansion board; 4.26 Bundle-stacking shutter (only for G21); 4.27
Contents
Withdrawal shutter (only for H38)
4.6 Thermal, dot matrix receipt printer
Modified
4.7 Journal printer; 4.14 RF card reader; 4.15 HCM Dispenser; 4.20 F510
dispenser
Version Editor Date

V1.3 wei ling 2007.09
Added code：Receipt Printer、BIM2020 Cash Dispenser、UPS、Coin acceptor 、
Passbook Printer、MiniMech Cash Dispenser、Bar Code Printer、C435、ATM
Added Status Indicator、Coin Channel Controller、ATM Status Indicator、Token
Contents
Acceptor 、LED Display module、Coin Acceptance System、coin shutter、DVR
control
Modified IC Card Reader
Deleted Withdrawal shutter
Version Editor Date

V1.4 wei ling 2007.09
Added BA-1、、GRGCDM、Coin processer module、Cheque Scanner、DVR

Contents
Modified Receipt Printer、Coin Channel Controller、F400/100Cash Dispenser
Version Editor Date

V1.5 wei ling 2008.04
4.6 CRT310 card reader; 4.26 Token Issue Module; 4.46 MEI Cash Deposit
Added Mechanism;
Contents 4.48 Lobby90 Cash Deposit Mechanism; 4.52 Stacker Shutter; 4.57 VFD Display
Contents
4.19 Contactless IC card reader; 4.22 HCM Dispenser;
Modified 4.44 Coin Acceptance System (CAS-001,CAS-002);
Version Editor Date

V2.0 wei ling 2009.06
Added code：100-134、1004-1007、1150、1237、1236-1238、1304、1332、
1378、13611421-1422、1426、1454、1906、2062-2068、2435、2498、2932、
2934、2937-2948、2951-2954、2956-2962、2964-296、3421、3425-3426、
3359-3367、3721-3739、3752-3755、4050-4198、4201-4235、4250、4291-
Added 4299、6154、14063、17001-17002、17057-17058；、18011-18012、18073-
18076、41023-41024、41045、41061、44142-44165、45063-45066、46000-
Contents 46699、100-134，1150，1361，2917，44142-44165，1361
Modul code：1300-1399、3000-3099、13000-13199、17000-17099、32000-
32099、32200-32299、45300-45399、45400-45499
2940-2942、3740-3751、4251-4253、18031-18034、18036、18043、18044、
Modified 18052、18066、18070-18071
Deleted 2123、4199、3756-3769
Version Editor Date

v2.1 wei ling 2010.06
1339-1341、1379-1382、1390、1397-1398；1466-1471、1497；2069-2071；
2177-2183；2428-2429；3041；4923、4946-4948、4999；6549、6598；
12144-12147、12160-12161、12170；14092-14098；32022；45067、45092-
45093、45081
Added
Added Module：
15000-15999、17000-17099、32300-32399、35000-35099、41600-41699、
Contents 41700-41799、
45400-45499、47000-47099
1338；2122-2124、2128、2138-2139、2142-2156、2170-2172；3022-3023、
Modified 3025、3044；12020
2103-2121、2125-2127、2129-2133、2147-2155、2157-2159、2161-2163、
Deleted
2165-2168
Version Editor Date

v2.2 lcliang 2011.09
1216(Omron)、1323、1383-1386、1472-1476、1480-1481、1948、2110-
2112(BA15)、2410、2916、4042-4049、4949-4950、5719、15052-15053、
15085-15089、15200、15269-15270、15288-15290、15418、15418-15422、
15479-15480、15500-15541、17071-17072(CAS001)、17092(CAS001)、
17060(CAS002)、17073(CAS002)、17001(CAS006)、17002(CAS006)、
Added 17005(CAS006)、17010(CAS006)、17075(CAS006)、17082-7087(CAS006)、
34202-34203、34205、34210、34255-34257、 40024、40069、40086-40095、
45301-45305、47068
Added Module：5700~5799、10100~10199、18100~18599、22300~22399
31000~31099、 34400~34499、40100~40199、41400~41499、44200~44299、
47200~47299
Contents
Contents Added code：1414、3721、3721-3727、3729-3730、3732-3735、3739、3741
、3744-3745、3748、3790、3793、3803、3806、3811-3817、3820、3830、
3833-3834、3838-3854、3857-3860、3864-3866、3868-3870、3874、3881-
3885、3887、3890-3894、3899-3900、3911、3924、3936、3942-3944、3953
Modified
、3961-3962、3965-3966、3976、3984-3985、3988-3989、3999、4007-4008、
4011-4012、4022、4029-4031、4105、4111、4117、4133-4134、4147、5654-
5655、5787、5951-5952、12150-12152、12171-12178、12180、15281、
15296-15297、32390、35091
1947、2062-2068、2498、2917、2931-2938、2942、2951-2954、2955-2962、
2964-2967、5700、5718、5799、45336-45342、45346-45349
Deleted
Delete Module：
1700-1799、2300-2399
Version Editor Date

v2.3 lcliang 2013.06
Added code：1201~1214、1217~1219、4371~4373、4924、4998、
10103~10105、15970~15974、40002~40006、40019、40021、15090~15099、
15201~15204、15227~15228、15383、15561~15569、18115~18129、
Added 18173~18179、18275~18279、18404~18408、18410~18411、18570~18573、
34495、41601~41602
Contents
Added Module：14100~14399、19100~19599、31100~31199、32400~32499、
40200~40299、45900~45999
Modified 18120
Delete Module：
Deleted
1200~1299、2100~2199、17000~17099、44100~44199
Version Editor Date

V2.4.1 lli5 2014.07
Added code：1280、1305~1311、2113~2115、2165、2184、2411、2438~2443
、3308、4940~4945、5330、5332、12162~12169、19117~19124、19169、
19190~19193、19216~19219、19221、19222、19315~19319、19337~19343、
Added 19440~19456、19465~19469、19570、19571、20120~20199、22301~22303、
Contents 22336、22337、22341、22391、32505~32599、41149、41621、41623、
41666~41670、15600~15930、44253~44254、44298~44299
Added Module：20100~20199、32500~32599
Modified
Deleted
Version Editor Date

V2.5 lwei35 2016.10
Added code：
Motorized Card Reader：1236,1238
User Keypad：1919
Bill Acceptor：2116,2190
Withdrawal Shutter：2000~2003
Withdrawal Shutter：41150
Deposit Shutter：2444~2446
I/O Expansion Board：6951,6952
RF card reader：22385
CRM9250 Cash Recycling Module：15100~15102, 15468, 15542~15543
BR15 Bill Recycling Module：14120,14148,14391,14392
TIM004 Card Ticket Issue Module：41422~41426
SP fault：1219,1220,1221,40030,40031
Added
Added Module：
Paper exit module：23200~23299
Paper feed path：48000~48099
Bill Dispenser Module：32600~32799
Bill Dispenser Module Scan Module：34500~34599
Display screen of note sorter：35200~35299
Contents
CRM9000 module：27000~29369
U-Key module：23100~23199
Document scanning and retracting module：34800~34899
Fingerprint reader：40200~40299
CIMBOX verification module：1~255
SMS transceiver module：43300~43399
Photon payment receiver：43400~43499
Bill Acceptor：2146,2184
Deposit Shutter：2441~2444
EPP Keypad：40001~40099
Modified
RF card reader：22337
CAM8340 Cash Acceptor Module：18000~18599
CAM8350 Cash Acceptor Module：18600~18999
Delete Code：
CRM9250 Cash Recycling Module：
15624,15638,15672,15677,15681,15686,15705,15862,15897,15930,15970~15974
Deleted
Delete Module：
Lobby90 Cash Deposit Mechanism：18000~18099
Version Editor Date

V2.6 zbyong1 2017.11
Added code：
CAM8340 cash acceptance module: 18543~18548
CRM9250 cash recycling module: 15103~15116, 15207~15209
CDM8240/CDM6240 cash dispensing module: 12181
Encrypt pin pad (EPP): 40080
HT3842 cash recycling module: 3785, 3786
Added
Contents
Added Module：
Added CDM8240N cash dispensing module: 11000~11499
BCR206 cash recycling module: 17200~17499
CRTRCM reject card module: 20000~20099
IO signal board module: 41800~41999
Safe card entry slot: 20200~20299
Receipt receiving module: 34900~34999
Contents CRM9250D cash recycling module: 16000~16999
CA10 fast deposit module: 24000~24699
CRM9250N cash recycling module: 25000~26999
Modified
Delete Code：
State Code Error Code Type Description Recommended Action Hardware
return code
2 Software Equipment is switched off or unconnected Check the equipment and try
Deleted again None
1219 SP fault Retract box of the card reader is full Clear the retract box None
1221 SP fault SIU SP process is abnormal or is not OPEN Check SP for abnormal
information None
45302 MTPM001 Waste box is full Replace the waste box None
SN. Error Code Module Hardware manufacturer or Equipment
1 1 899 Software model
2 1 255 CIMBOX verification module CIM86 Only For Germany
3 900 1099 Serial port or RS232 Hub RSH001/RSH002/RSH003
4 1100 1199 NMD Dispenser NMD100/NMD100e
5 1200 1299 Motorized Card Reader Omron/Sankyo/TTCE
6 1219 1221 SP fault
7 1300 1399 Receipt Printer TRP003/TRP005/T542/DP614
8 1400 1499 Journal Printer DJP617/DJP9347/DJP330/TJP001
9 1500 1599 Invoice Printer DRP389
10 1800 1899 Diagnostic Unit DIU001/DIU002
11 1900 1999 User Keypad EKP001/EPP001
12 2000 2099 Withdrawal Shutter WST001
13 2100 2199 Bill Acceptor BA15
14 2400 2499 Deposit Shutter DST004/DST006
15 2900 2999 UPS Assembly Santak/Kstar/APC
16 3000 3099 GPIO Advantech/Portwell/IEI
17 3300 3399 RF card reader CCR004
18 3400 3499 Envelope Deposit Unit Fujitsu
19 3500 3599 Passbook Printer Fujitsu
20 3700 4199 HCM Cash Module HT3842
21 4200 4299 MiniMech Dispenser MiniMech
22 4300 4399 DIP Card Reader Sankyo
23 4700 4799 SDD Dispenser SDD
24 4800 4899 PR2E Passbook Printer PR2E/PRT
25 4900 4999 Bar Code Scanner IS4220/N56XX
26 5000 5099 F400/100 Cash Dispenser F400/F100
27 5100 5199 F510 Cash Dispenser F510
28 5300 5409 UPS Kstar
29 5400 5499 Coin Acceptor C435 C435
30 5600 5699 Device Indicator ASI001
31 5700 5799 Coin Channel Controller
32 5900 5999 ATM Status Indicator ASI002
33 6000 6099 Token Acceptor TIM001
34 6100 6199 LED Display Module LED004/LED005
35 6500 6599 Envelope Deposit Shutter DST003
36 6600 6699 Coin Acceptor G46 G46
37 6700 6799 Coin Shutter CST001
38 6900 6999 I/O Expansion Board IOEB001/IOEB002/IOEB12P
39 7000 7099 TCP/IP
40 10100 10199 ATM SN Control Unit
41 11000 11499 Cash dispensing module CDM8240N
42 12000 12199 GRG CDM Cash Dispenser CDM8240/CDM6240
43 13000 13199 GRG CDM5250 Cash Bundle CDM5250
44 14000 14099 Dispenser
MEI Cash Deposit Mechanism BNA56/BNA57
45 14100 14399 BR15 Bill Recycling Module BR15
46 15000 15999 CRM9250 Cash Recycling Module CRM9250
47 16000 16999 Cash recycling module CRM9250D
48 17000 17099 Coin Acceptance System CAS006/CAS006A/CAS006B
49 17200 17499 Cash recycling module BCR206
50 18000 18599 CAM8340 Cash Acceptor Module CAM8340
51 18600 18999 CAM8350 Cash Acceptor Module CAM8350
52 19100 19599 Note Sorting Machine CM200/CM400
53 20000 20099 CRTRCM reject card module CRTRCM
54 20100 20199 Card ejection module RCM-001, RCM-002
55 20200 20299 Safe card entry slot SCM001
56 22300 22399 RF card reader R50、CRT603
57 23100 23199 U-Key module UKM-001、UKM-003、UKM-005
58 23200 23299 Paper exit module GRGBanking PDM-001(PSM002)
59 24000 24699 fast deposit module CA10
60 25100 26999 CRM9250N module CRM9250N
61 27000 29369 CRM9000 module CRM9000
62 31000 31099 Electronic journal recorder EJR001
63 31100 31199 U Disk OCR
64 32000 32099 Document printer TM220U(B)
65 32200 32299 TTP2130 Invoice Printer TTP2130
66 32300 32399 Bar Code Printer BT-UC056
67 32400 32499 Stamp Machine SM001
68 32500 32599 Invoice printer SPRET, AB-PD560
69 32600 32799 Bill Dispenser Module
70 34200 34399 Cheque Scanner RS891
71 34400 34499 Passport Scanner 3M
72 34500 34599 Bill Dispenser Module Scan Module
Document scanning and retracting
73 34800 34899 HSM-003
module
74 34900 34999 Receipt receiving module
75 35000 35099 Switching Output Module MSI001
76 35200 35299 Display screen of note sorter DWIN Devin serial screen
77 40000 40099 EPP Keypad EPP002/EPP003
78 40030 40031 SP fault
79 40100 40199 Palm Vein Reader Fujitsu
80 40200 40299 Fingerprint reader MIAXIS、WELLCOM、ARATEK
81 41000 41099 Note Stacker BSS001
82 41100 41199 Withdrawal Shutter WST002
83 41200 41299 TIM002 Card Ticket Issue Module TIM002
84 41400 41499 TIM004 Card Ticket Issue Module TIM004
85 41600 41699 Deposit Roller DRL001
86 41700 41799 Envelope Deposit Transport H38N
87 41800 41999 IO signal board module
88 43000 43099 NV SNR300
89 43300 43399 SMS transceiver module HongDian H6221-CSG GPRS Modem(G600)
90 43400 43499 Photon payment receiver KC-P-2015-ZF4/KC-PIII-2015-ZF1
91 44100 44199 DVR Control Assembly DaHuaTech/HIKVision
92 44200 44299 USB Camera Assembly CM3002
93 45000 45099 Token Issue Module TIM001
94 45100 45199 VFD Display ZT358
95 45300 45399 Magnetic Ticket Processing Module MTPM001
96 45400 45499 Magnetic Ticket Printer Swecoin/WBE
97 45900 45999 Safe Gate controller SGC001
98 46000 46699 Other
99 47000 47099 IDRYG3 LED Display Module IDRYG3
100 47200 47299 CP5200 LED Display Module CP5200
101 48000 48099 Paper feed path GRGBanking PF-001
Note: Bold words indicates the production manufacturer
State Hardware Return
Error Code Type Description Recommended Action
Code Code
CIMBOX Correct the call parameter of the upper
1 Parameter error None
verification module layer software
CIMBOX
2 Ready-command accepted Status code, handling is not required None
verification module
CIMBOX
5 Busy-command rejected Status code, handling is not required None
verification module
CIMBOX Header byte of an EVM, which will be
38 Status code, handling is not required None
verification module followed by 8 additional bytes
CIMBOX
57 Self test passed Status code, handling is not required None
verification module
CIMBOX
80 Device error Shut down to Check the device None
verification module
CIMBOX
81 Message from test card Shut down to Check the device None
verification module
CIMBOX
82 algorithm for cards Shut down to Check the device None
verification module
CIMBOX
83 T 1 to T 11 Shut down to Check the device None
verification module
CIMBOX Interpretations see par. 5.3 or each test
84 Shut down to Check the device None
verification module card
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
88 Test failed Shut down to Check the device None
verification module
CIMBOX Track 3 data was transmitted was NOT
89 Shut down to Check the device None
verification module that of a test card
CIMBOX
92 CIM-86 defective Shut down to Check the device None
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
105 Error – try "Reset" Shut down to Check the device None
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX
verification module
CIMBOX Correct the parameter transmitted to
116 Error in Track 3 data transmission None
verification module iSetIMK interface
201 Software Error operating file or fail to open file Check the resource file None
CIMBOX
254 Port operation error Check communication configuration None
verification module
CIMBOX
255 Communication timeout error Check communication configuration None
verification module
301 Software Too much times to input the password Wait and try again None
302 Software Password error Input correct password again None
Track and password error, track number Contact the supplier and update
303 Software None
called by software error software
304 Software Screen number error Check the configuration files None
9/273
Code Code
Logic configuring note error, invalid
Check the equipment and replenish
310 Software cashbox or cashbox empty, or database None
notes
error
Logic configuring notes error,
311 Software withdrawal amount exceeds maximum Check parameters and try again None
amount of dispensing notes at one time
Logic configuring notes error, project 1
312 Software for configuring notes failed, improper Check parameters and try again None
withdrawal amount inputted
Logic configuring notes error, project 2
313 Software for configuring notes failed, improper Check parameters and try again None
withdrawal amount inputted
314 Software withdrawal amount exceeds maximum Check parameters and try again None
amount of dispensing notes at one time
withdrawal amount calculated by the
315 Software Check parameters and try again None
system in last checking exceeds
maximum amount of dispensing notes
at one configuring
Logic time notes error, last note
Contact the supplier and update
316 Software checking failed, amount of notes None
software
mismatched
logic configuring notes error, note
317 Software Check the configuration files None
denomination error
cashbox initialization error, fail to get
320 Software Check the terminal and try again None
note cashbox status
Cashbox initialization error, fail to get
321 Software note cashbox status when there is no Check files in database None
hardware simulation
Cashbox initialization error, failure
322 Software Check files in database None
when get data in database, database
error
the card is not taken out within Remove the card from the card capture
325 Software None
specified time bin
the cash is not taken out within
326 Software Remove the cash from the reject vault None
specified time
501 Software Security validation exception error Check parameters and try again None
Security module is called by the system
502 Software Check the resource file None
failure
521 Software Security configuration non-existence Check the resource file None
Security configuration can not be
522 Software Check the resource file None
recognized
541 Software Integrity files are non-existent Re-install software None
542 Software Integrity files can not be recognized Re-install software None
543 Software Integrity files validating failure Re-install software None
544 Software Integrity BITMAP Re-install software None
545 Software Integrity register Re-install software None
546 Software The core file was lost Re-install software None
571 Software Legitimacy files are non-existent Re-install software None
572 Software Legitimacy files can not be recognized Re-install software None
573 Software Legitimacy files validating failure Re-install software None
574 Software Legitimacy BITMAP error Re-install software None
575 Software Legitimacy register failure Re-install software None
576 Software Terminal information were lost Re-install software None
577 Software License has expired Update software None
578 Software The total number of free trials has run Update software None
579 Software out
Version is unavailable Update software None
Advertisement package response, fail to
Check the network connection and try
811 Software unpack advertisement package: there is None
again
no more than two separators 0x1C
Check the network connection and try
812 Software unpack advertisement package: the None
again
length is incorrect
10/273
Code Code
Advertisement package response, fail to Check the network connection and try
813 Software None
download files again
814 Software Check the configuration table None
revise the configuration table
Advertisement package response,
899 Software Check configuration or update software None
unknown response code
Serial port or
902 Opening serial port error Check if the serial port is ok None
RS232Hub
Serial port or Check if the communication cable is
904 Serial port returning data error None
RS233Hub ok
Serial port or
905 Serial port has not been initialized Restart or update software None
RS234Hub
Serial port or
906 Fail to send command to serial port Restart or update software None
RS235Hub
Serial port or
907 Fail to set parameters for serial port Restart or update software None
RS236Hub
Serial port or
998 Unsupported command Restart or update software None
RS237Hub
Serial port or Check if the terminal or
999 Port communication timeout None
RS238Hub communication cable is normal
Serial port or
1004 Serial board data error Restart or replace the serial board None
RS239Hub
Serial port or
1005 Serial port has not been initialized Restart or replace the serial board None
RS240Hub
Serial port or Fail to carry out the serial board
1006 Restart or replace the serial board None
RS241Hub command
Serial port or
1007 Fail to set parameters for serial board Restart or replace the serial board None
RS242Hub
Serial port or Check if terminal is normal and retry,
1012 Fail to get sensor status None
RS243Hub or replace the serial board
Serial port or Check if communication cable works
1013 Data returned from the sensor is wrong None
RS244Hub abnormally and re-send the command
1019 Sensor communication timeout None
Serial port or Check corresponding cables or replace
1021 Data command output error None
RS246Hub the serial board
Serial port or
1022 Fail to get sensor status Update software None
RS247Hub
Serial port or
1023 Fail to set indicator statues Update software None
RS248Hub
1024 Fail to get indicator statues None
1029 Indicator communication timeout None
1030 Fail to get infrared sensor status None
1039 Sensor communication timeout None
1099 Port communication timeout None
1140 NMD dispenser Reject vault almost full Clean the reject vault 44
1141 NMD dispenser the data being sent is invalid Contact the supplier and update None
software warning message, ignore;
Software
1142 NMD dispenser No message of last transaction if the problem occurs repeatedly, 65
please contact the supplier
Check if the terminal and
1143 NMD dispenser Receiving command timeout communication cable works 4E
abnormally and then re-send the
command
Software warning message, ignore;
Notes have been recycled during the
1144 NMD dispenser if the problem occurs repeatedly, 47
note dispensing transaction
1145 NMD dispenser Too much notes requested Check parameters or update software 42
11/273
Code Code
1146 NMD dispenser No notes is found when retraction Software warning message, ignore 3C
1147 NMD dispenser timeout
NC low level Replenish note 31
Notes have been recycled during the
1148 NMD dispenser Software warning message, ignore 34
note dispensing transaction
1149 NMD dispenser Illegal command or command sequence Update the software 38
Check if the note cassette lock is loose
1150 NMD dispenser Fail to pull the note cassette out None
or if NF and NFC works abnormally
1151 NMD dispenser Note cassette empty Replenish note 32
Check if the note cassette has been
1152 NMD dispenser Note cassette not in position 3A
inserted properly
Stop service and Check if the note
1153 NMD dispenser Note diverter fault 35
diverter and related sensors works
abnormally
1) Incorrect note cassette position
Fail to feed or too many notes recycled
1154 NMD dispenser 2) Note feeder need to repair if the 36
in the transaction
error occurs repeatedly
1155 NMD dispenser Transmission verification error Update software 37
No reject vault or it isn't inserted Check if reject vault has been inserted
1156 NMD dispenser 3F
properly properly
Stop service and check if the bundle
1157 NMD dispenser Fail to transport the note carriage unit and related sensors works 40
abnormally
Stop service and Check if the bundle
carriage unit or related sensors fault;
1158 NMD dispenser Fail to recycle the note 41
check if the shutter of reject vault and
note diverter fault
1) Stop service and clean note jammed
manually
1159 NMD dispenser Note jam in feeder transport 43
2) Note transport need to repair if the
1) Replace the note cassette or
denomination extension
1160 NMD dispenser Note cassette internal fault 45
2) the dispenser need to repair if the
fault occurs repeatedly
Stop service and check if the main
1161 NMD dispenser Main motor fault 46
motor or relate sensor works
abnormally
Stop service, clean or replace the
1162 NMD dispenser Note qualifier detection sensor fault 49
detection sensor
Clean sensor surface or check and
1163 NMD dispenser Note feeder sensor fault 4A
repair the note feeder
Check configuration file or update
1164 NMD dispenser Dispenser shutter configuration fault None
software
1165 NMD dispenser Note remains in bundle outlet unit Take out the note 4D
1166 NMD dispenser Reject vault full Clean the reject vault 51
Stop service, clean or Replace the fault
1167 NMD dispenser Bundle outlet unit sensor fault 57
sensor; or check the feed transport
1) Stop service, clean and check the
1168 NMD dispenser Internal sensor fault sensor 5B
2) Replace the fault sensor if the error
occursservice,
Stop frequently
Check if all cables are in
1169 NMD dispenser Dispenser internal communication fault 60
good connection
Check and repair the note cassette or
1170 NMD dispenser Note cassette hardware fault 61
replace it
1) Stop service, clean note jam;
2) Check the encoder or motor of the
1171 NMD dispenser Stacker fault stacker 62
3) Replace the faulty module if the
1172 NMD dispenser Note feeder sensor need to repair Clean and check the sensor 63
Check if the communication cable or
1173 NMD dispenser Communication timeout or error None
hardware works abnormally
1174 NMD dispenser Note cassette ID code error Reset the ID or replace note cassette None
1175 NMD dispenser Note jam in note qualifier(NQ) Clean note jam and restart the terminal 39
12/273
Code Code
Note cassette not identified before
1176 NMD dispenser Update software 50
dispensing notes
1177 NMD dispenser Other errors None
software
1) Clean note jam in transport
2) Clean or check the sensor
1178 NMD dispenser Note transport sensor fault 68
3) Replace the fault sensor if the
problem occurs frequently
1180 NMD dispenser Unmatched Key Check the configuration files None
1181 NMD dispenser Incomplete OCR component Check the relative DLL None
1182 NMD dispenser OCR module error Shield the OCR function None
1183 NMD dispenser OCR communication timeout Retry and check the NV cable None
Configuration file error, dispenser
1188 NMD dispenser Update software None
management module not found
Dispenser management module
1189 NMD dispenser Update software None
authentication error
1190 NMD dispenser Management module initialization error Update software None
1191 NMD dispenser Opening serial port error Update software None
1192 NMD dispenser Serial port component initialization Update software None
error Restart program, if the problem still
1193 NMD dispenser Returning NAK error None
remains contact the supplier
1194 NMD dispenser Fail to send command Update software None
1195 NMD dispenser Command or command parameters Update software None
1196 NMD dispenser error of data received error
Format Update software None
1197 NMD dispenser Length of received data error Update software None
1198 NMD dispenser Verification of data received error Update software None
1199 NMD dispenser Serial port communication timeout None
1201 Motorized card No card Status prompt, ignore None
1202 reader
Motorized card Card remains in exit slot Status prompt, ignore None
reader
Motorized card Card remains in the internal of the card
1203 Status prompt, ignore None
reader reader
Motorized card Card is at the start position for card
reader reading in the card reader
Motorized card Card is detected when prejudging the
reader magnetic head or the width sensor
1206 Motorized card IC Card is pressed down Status prompt, ignore None
1207 reader
Motorized card IC Card is activated Status prompt, ignore None
1208 reader
Motorized card IC card command has been sent Status prompt, ignore None
1209 reader
Motorized card IC card waits for receiving command Status prompt, ignore None
1210 reader
Motorized card IC card waits for sending command Status prompt, ignore None
reader
Motorized card IC card is interrupted to receive or
reader send command forcedly
1212 Motorized card Downloading Status prompt, ignore None
reader
Motorized card Finish to download and wait for
reader initialization
Motorized card No card remains in the card reader and
reader its shutter is opened
1215 Motorized card Unit (anti-fishing) is non-existent Status prompt, ignore None
reader
Motorized card Unable to release the unit (anti-fishing)
1216 Release the unit manually None
reader automatically
Motorized card Status prompt, check and clean the
1217 Anti-skimming sensor is covered None
reader card entry slot
Motorized card Status prompt, check and repair the
1218 An anti-explosion signal is received None
reader card entry slot
1219 Motorized card Reject bin is full Status prompt, ignore None
reader View the monitoring video for
Fault of security magnetic interference
1220 SP fault criminal, check that software and None
module
hardware work normally
1221 Motorized card Other errors Update software None
1222 reader
Motorized card Response data packet format error Update software None
reader
13/273
Code Code
Motorized card Communication error （fail to send Check if the card reader and its
1223 None
reader data) communication cable works
Motorized card Command format error (command can abnormally
1224 Update software None
reader not be indentified)
Motorized card Check if the card reader and its
1225 ACK answer signal has been received None
reader communication cable works
Motorized card Correct ACK hasn't been received abnormally
reader (NAK or invalid data is received)
Motorized card Re-initialization, if the problem still
1227 FLASH program is damaged 70,72
reader remains replace the card reader
Motorized card Equipment waits for the initialization
1228 Re-initialize the equipment 71
reader command after updating
Motorized card 89,8A (only for OMRON
1229 Memory card can't be verified correctly Card error, ignore
reader card reader)
1230 Motorized card verifying Memory card error Card error, ignore 47
1231 reader
Motorized card Reading card error initialize the card reader 4A
1232 reader
Motorized card No decryption key Load the decryption key None
reader 1) Card error, ignore
Motorized card
1233 Written data is verify to be wrong 2) If the problem occurs frequently None
reader
repair the card reader
1234 Motorized card Card is ejected by force Card status warning, ignore None
reader 1) Card error, ignore
Motorized card
1235 Data decoding error 2) If the problem occurs frequently None
reader
1236 Motorized card Card reader is not initialized Initialize the device 70(only for Sankyo)
1237 reader
Motorized card Anti-fishing unit is locked up Release the card 31
reader
Motorized card The anti-phishing device is abnormal or
1238 Initialize the device 54(Sankyo)、1F(Omron)
reader non-existent
1239 Motorized card Card in not inserted from the rear Card status warning, ignore None
reader A command is given to move the card
Motorized card
1240 before releasing the IC card, software Update software None
reader
flow error
1241 Motorized card Card too long Card status warning, ignore 20
1242 reader
Motorized card card too short Card status warning, ignore 21
1243 reader
Motorized card Card is moved manually in the card Card status warning, ignore 32
1244 reader
Motorized card reader information is abnormal
Memory Replace the data memory 33
reader 1)Card error, ignore
Motorized card Correct start sentinel (SS) is not
1245 2)If the problem occurs frequently 40
reader detected while reading track
1)Card error, ignore
Motorized card Correct end sentinel (ES) is not
reader detected while reading track
Correct vertical redundancy checking 1)Card error, ignore
Motorized card
1247 (VRC) is not detected while reading 2)If the problem occurs frequently 42
reader
track repair the card reader
Correct longitudinal redundancy 1)Card error, ignore
Motorized card
1248 checking (LRC) is not detected while 2)If the problem occurs frequently 43
reader
reading track repair the card reader
Motorized card No encoding information is reader
reader while reading track
Motorized card
1250 No data is read while reading track 2)If the problem occurs frequently 45
reader
Undefined card is abnormal or incorrect 1)Card error, ignore
Motorized card
1251 information is detected when reading 2)If the problem occurs frequently 46
reader
the track repair the card reader
Motorized card
1252 Specified track can not be read 2)If the problem occurs frequently 49
reader
14/273
Code Code
Correct start sentinel (SS) is not 1)Card error, ignore
Motorized card
1253 detected while in verification after 2)If the problem occurs frequently 50
reader
writing track repair the card reader
Correct end sentinel (ES) is not 1)Card error, ignore
Motorized card
1254 detected while in verification after 2)If the problem occurs frequently 51
reader
writing track repair the card reader
Correct vertical redundancy checking 1)Card error, ignore
Motorized card
1255 (VRC) is not detected while in 2)If the problem occurs frequently 52
reader
verification after writing track repair the card reader
Correct longitudinal redundancy 1)Card error, ignore
Motorized card
1256 checking (LRC) is not detected while in2)If the problem occurs frequently 53
reader
verification after writing track repair the card reader
Motorized card No information is read while in
reader verification after writing track
Motorized card No data is read while in verification
reader after writing track
Undefined card is abnormal or incorrect 1) Ignore
Motorized card
1259 information is detected while in 2) If the problem occurs again, 56
reader
verification after writing the track examine and repair the card reader
Motorized card Card is drawn out manually when it is
1260 Operation timeout, ignore 60
reader re-inserted, swallowed or retracted
Motorized card Card insertion timeout, the card is not
reader inserted within specified time
Motorized card Card-out timeout, the card is not taken
reader out with specified time
Motorized card Card re-insertion timeout, the card is
reader not retracted with specified time
Motorized card Card is jammed in shutter during Re-send the command, if the problem
1264 64
reader initialization occurs again clear the jams manually
1265 Motorized card Invalid card Card error, ignore None
reader
Motorized card Undefined command (the command
1266 Update software 0
reader inputted can not be identified)
1267 Motorized card Command sequence error Update software 0
1268 reader
Motorized card Command parameter error Update software 2
reader IC card data received overrun or 1) Unsupported IC, ignore
Motorized card
1269 timeout, the data length is over the 2) Contact to the supplier and update 80
reader
range defined by dynamic library software
1270 Motorized card IC card is short-circuited or illegal Card error, ignore 82
reader Fail to communicate with IC card
Motorized card
1271 (communication timeout or data Card error, ignore 84
reader
verification error)
Motorized card IC card request to stop communication
1272 Card error, ignore 85
reader (for T=1)
Motorized card Unsupported IC card (communication
1273 Unsupported IC card, ignore 87
reader protocol is unsupported)
IC card has received abnormal data
Motorized card
1274 block or data when executing protocol IC care error, ignore 86
reader
of T=0 or T=1
Motorized card ATR(answer to request) is not received
1275 IC care error, ignore None
reader after IC card is power-on
Motorized card Communication protocol of IC card is
1276 IC care error, ignore None
reader not supported
IC card communication command is
Motorized card
1278 send before receiving ATR, command Update software None
reader
sequence error
Motorized card Upper application attempts to
reader communicate with unsupported IC card
Motorized card Abnormal status of card issuing Reset it; if the error occurs again, shut
1280 None
reader module (affecting the card reading down the machine
1282 Motorized card function)
The track date inputted is null Update software 3
reader
15/273
Code Code
1) initialization
Motorized card
1283 Card is jammed during transporting 2) If the problem occurs again clean 10
reader
the track manually
1) Clean the shutter and initialization
Motorized card Shutter can not be opened or closed
1284 2)If the problem occurs repeatedly 11
reader normally
1) initialization
Motorized card
1285 Sensor PD1, PD2, PD3 is abnormal 2)If the problem occurs repeatedly 12
reader
1) Check and repair the motor
Motorized card
1286 Motor is abnormal 2)If the problem occurs repeatedly 13
reader
1287 Motorized card Card is drawn out by force from rear Card warning, ignore 14
reader 1) initialization
Motorized card Card is jammed when it is re-inserted
1288 2) If the problem occurs again clean 15
reader or retracted
the track manually
1) initialization
Motorized card
1289 Card is jammed when it is swallowed 2) If the problem occurs again clean 16
reader
the track manually
1) initialization
Motorized card
1290 Encoder is abnormal 2) If the problem occurs repeatedly 17
reader
1) initialization
2) If the problem occurs again check
Motorized card
1291 Power-off the power supply 18
reader
3) Replace the power supply if the
problem occurs frequently
Motorized card Non-initialization command is received
1292 initialization 19
reader after start or power on
IC card contactor or relative sensor 1) initialization
Motorized card
1293 error, IC card fails to be pressed down
2) If the problem occurs again repair 81
reader
or released the card reader
1294 Motorized card IC card is moved when it is pressed initialization 88
reader down 1) initialization
Motorized card
1295 Micro switch SW1, SW2 error 2) If the problem occurs again repair None
reader
the card reader
1) initialization
Motorized card
1296 Sensor PDI error 3) If the problem occurs again repair None
reader
the card reader
1297 Motorized card The card is swallowed many times Status warning, ignore None
reader
Motorized card Check the communication cable and
1298 Invalid DSR signal None
reader power supply
Communication or hardware failure,
Motorized card Operation timeout, no responding data
1299 Check the communication cable and None
reader is received
relate hardware
1) Check paper roll
2) Adjust the adjustable resistance of
1304 Receipt printer Position of black mark error None
the printer head to increase detectivity
and sensitivity
1305 Receipt printer Cutter of printer is in a reset status None None
1306 Receipt printer Printer is not empty of paper None None
1307 Receipt printer Memory of printer is in a proper status. None None
1308 Receipt printer Position of black mark of printer is None None
1309 Receipt printer correct.
Position of platen of printer is correct. None None
1310 Receipt printer USB communicates normally None None
1311 Receipt printer Receipt is retracted successfully. None None
Check communication cable or
1321 Receipt printer Theminal printer, other errors None
hardware works properly
Theminal printer, fail to send data to
1322 Receipt printer Update software None
serial port
FW version number is the same as that
1323 Receipt printer warning prompt, ignore None
of the module when updating
16/273
Code Code
1325 Receipt printer Theminal printer, paper low warning prompt, ignore None
1326 Receipt printer Print data overrun the limit Update software None
1327 Receipt printer Theminal printer, command error Update software None
1328 Receipt printer Theminal printer, parameter error None
software
Printing width is in conflict with the Check configuration file or update
1329 Receipt printer None
left-margin software
1330 Receipt printer Alignment setting error None
software
1332 Receipt printer Printer underline error None
software
1333 Receipt printer Top-margin setting error None
software
1334 Receipt printer Bottom-margin setting error None
software
1335 Receipt printer Paper empty setting error None
software
1336 Receipt printer Fail to read a BMP file None
software
The width of bitmap is in conflict with Check configuration file or update
the left-margin software
1338 Receipt printer Paper jam at exit slot Take out the paper None
1339 Receipt printer Receipt is thrown away Check and repair the receipt printer None
1340 Receipt printer Fail to insert character Update software None
1341 Receipt printer Fail to insert bar code Update software None
1351 Receipt printer Fast feeding error Check and repair the receipt printer None
Fail to allocate memory when calling
1352 Receipt printer Update software None
print interface
Check and repair the knife or replace
1354 Receipt printer Cutter error None
the receipt printer
1355 Receipt printer Theminal printer, new-line error Check and repair the receipt printer None
Adjust the current limiting resistance of
the print head to improve the detecting
1357 Receipt printer Black mark position error None
sensitivity, then check if the print paper
is
in
1) correct format
Check the transport agency
1358 Receipt printer Theminal printer, cutting position error 2) Check if something is jammed at None
cutting position
1) initialization
1359 Receipt printer Theminal printer, RAM error 2) If the problem occurs again replace None
the controlling board
1360 Receipt printer Print impulse error Check the printer head None
1361 Receipt printer Print data is not clear or complete Clear the jams or repair the printer None
1370 Receipt printer Therminal printer, paper empty head
Replenish paper None
1374 Receipt printer Therminal printer, printer head is Close the paper guide None
opened Check configuration file or update
1375 Receipt printer USB communication error None
software
1376 Receipt printer Fail to read configuration file None
software
1377 Receipt printer Cut from the bottom-margin Check the knife None
1378 Receipt printer Retracting receipt error Clear exit slot or recycling bin None
1379 Receipt printer Fail to get serial number Check the communication cable and None
1380 Receipt printer Fail to get the printer type number retry the communication cable and
Check None
retry
1) Clear all tracks
1381 Receipt printer Paper jam 2) If the problem occurs repeatedly None
repair the receipt printer
1) Delay the printing task
1382 Receipt printer Printer head over-heat 2) If the problem occurs repeatedly None
repair the receipt printer
Check the configuration file or update
1383 Receipt printer Fail to find firmware file None
software
17/273
Code Code
1384 Receipt printer Fail to open firmware file None
software
1385 Receipt printer Version mismatch None
software
1386 Receipt printer Fail to update firmware repair or replace the receipt printer None
Communication parameter or Check the configuration file or update
communication initialization error software
Check communication cable or repair
1397 Receipt printer Fail to send data None
the receipt printer
1398 Receipt printer The data received is wrong None
the receipt printer
1399 Receipt printer Operation timeout None
the receipt printer
1411 Journal printer Other errors None
the receipt printer
1412 Journal printer Fail to send data to serial port Retry or update software None
1413 Journal printer Parameters setting error Retry or update software None
FW version number is the same as that
1414 Journal printer Prompt, ignore None
of the module when updating
1421 Journal printer Fail to write data to buffer file Retry or update software None
1422 Journal printer Fail to process the data in buffer file Retry or update software None
1426 Journal printer Fail to allocate memory Retry or update software None
1427 Journal printer Fail to read BMP file Retry or update software None
Width of the bitmap is in conflict with
1428 Journal printer Change parameter and retry None
the print left-margin
Print width of the printer is in conflict
1429 Journal printer Change parameter and retry None
with the print left -margin
1441 Journal printer Paper low error Replenish paper None
1) Check if communication cable
1442 Journal printer Data sent to printer error works abnormally None
2) Replace the control board
1443 Journal printer Fail to clear the buffer Replace the control board None
1) Check configuration parameter
1444 Journal printer Character interval setup error None
2) Update software
1) Check configuration parameter
1445 Journal printer Print data overrun the limit None
2) Update software
1447 Journal printer illegal command Update software None
Check and repair the printer and
1448 Journal printer Fail to set the print color None
communication cable
1449 Journal printer New-line failure Check and repair the printer head None
1451 Journal printer RAN error Replace the control board None
1) Check and clear the paper jam
1452 Journal printer Print pulse error 2) Examine and repair the printer head None
and ribbon
1453 Journal printer Paper empty error Replenish paper None
Contact to the supplier and update
1454 Journal printer Buffer printing failed None
software
1455 Journal printer Data received is wrong None
software
1456 Journal printer Fail to move the print head Check the printer head None
1457 Journal printer Print head over-heat Check the printer head None
1458 Journal printer Invalid newline parameter None
software
1459 Journal printer Paper jam Clear the paper None
Parameter setup of line interval is Contact to the supplier and update
1460 Journal printer None
invalid software
Parameter setup of character interval is Contact to the supplier and update
invalid software
Parameter of feeding or returning paper Contact to the supplier and update
is invalid software
1463 Journal printer Bitmap format error None
software
18/273
Code Code
1464 Journal printer Rolling paper error None
software
1465 Journal printer Format of the character string error None
software
1466 Journal printer Reading configuration file error None
software
1467 Journal printer Allocating PC memory error None
software
1468 Journal printer Head in/down level error Please check the thermal head None
1469 Journal printer Alignment setting error None
software
1470 Journal printer Printer is busy None
software
1471 Journal printer Bitmap format is not set None
software
Check configuration file, specify a
1472 Journal printer Firmware file is not found None
program for printer
1473 Journal printer Fail to open Firmware file None
software
1474 Journal printer Versions does not match None
software
1475 Journal printer Fail to update Firmware None
software
1476 Journal printer Fail to erase FLASH Replace the faulty equipment None
1480 Journal printer Sequence number reading/writing error Replace the faulty equipment None
1481 Journal printer Sequence number has been set None
software
Check and repair the hardware and
1497 Journal printer Fail to send data None
communication cable
1498 Journal printer Communication parameter setup error None
communication cable
1499 Journal printer Operation timeout None
communication cable
1511 Invoice printer Other errors None
hardware is abnormal
1512 Invoice printer Fail to send data to the serial port Update software None
1545 Invoice printer Print data length is over-limit Update software None
1546 Invoice printer Command error Update software None
Check if the cutter is jammed or the
1547 Invoice printer Cutter error motor is in poor contact, and check the None
cutter and the cables
Mechanical fault, please check the
1548 Invoice printer New-line error mechanical transmission for the part of None
exit paper
Contact the supplier and update the
1549 Invoice printer Configuration file parameter error None
software
No black mark on the paper or paper
1551 Invoice printer Black mark position error None
jam, please check the paper roll
Cutter sensor fault or cutter jam, check
1552 Invoice printer Cutter position error None
the cutter please
1553 Invoice printer RAM error Main control board fault, replace it None
pleasehead jam, check if the ribbon or
Print
1554 Invoice printer Print pulse error None
the paper is jammed
1555 Invoice printer Paper low error Replenish paper None
Reduce the printed data or put off the
1556 Invoice printer Print head over-heat None
print
Printer internal error, paper is jammed
1557 Invoice printer Clean the jammed paper None
in internal sensor
Printer external error, paper is jammed
1558 Invoice printer Clean the jammed paper None
in external sensor
Illegal interval parameter, please
1560 Invoice printer Paper cutting interval error None
contact the supplier
19/273
Code Code
Illegal font parameter, please contact
1561 Invoice printer Font setup error None
the supplier
Illegal width parameter, please contact
1562 Invoice printer Paper width setup error None
the supplier
Illegal row space parameter, please
1563 Invoice printer Row space setup error None
Illegal word space parameter, please
1564 Invoice printer Word space setup error None
Illegal command parameter, please
1565 Invoice printer Command error None
1599 Invoice printer Operation timeout None
Font configuration file error or non-
1811 Diagnostic unit Check the font configuration file None
existence
Change the coordinate of start point or
1812 Diagnostic unit Data discarded None
reduce the size of bitmap
replace the keypad or do not press the
1821 Diagnostic unit Keypad error None
key during self-test
Display screen or cable fault, check if
1822 Diagnostic unit Display fault the cable is in good connection, or None
replace the display screen
Font libraries chip or control board
1823 Diagnostic unit Display disorder characters or none None
fault, replace the chip or control board
1824 Diagnostic unit Undefined command None
software
1825 Diagnostic unit Parameter error None
software
1826 Diagnostic unit Database access error None
software
1827 Diagnostic unit Maintenance initialization error None
software
1828 Diagnostic unit Keypad read format error or other error None
software
1829 Diagnostic unit The parameter is too long None
software
1830 Diagnostic unit Communication port initialization error Check communication configuration None
configuration file error or dynamic file
1831 Diagnostic unit None
memory request error software
1832 Diagnostic unit Fail to create DC None
software
1833 Diagnostic unit Fail to create font Check font configuration file None
Check if the file is existent, or if it is a
1834 Diagnostic unit Fail to read bitmap file None
bitmap file
initialization, check and repair the
1899 Diagnostic unit operation timeout None
hardware when the problem still
existencethe supplier and update the
Contact
1901 User keypad Unsupported parameter None
software
1902 User keypad Pin not inputted None
software
The file in hardware encryption card is Hardware encryption card is illegal or
1903 User keypad None
invalid is damaged, please replace it
No hardware encryption card or card
Fail to detect valid hardware encryption
1904 User keypad damage, please insert or replace the None
card
card, or examine and repair the
hardware
1905 User keypad Unsupported command None
software
1906 User keypad Control board or battery error Change the faulty hardware None
The data in hardware encryption card or Hardware encryption card is illegal or
SAM is invalid damaged, please replace it
1908 User keypad initialization error None
software
20/273
Code Code
Unsupported command in encryption Contact the supplier and update the
state software
Hardware encryption card or hardware
1910 User keypad Card operation failure fault, please replace the card or None
examine and repair the hardware
1911 User keypad MAP table error None
software
XOR checking character in command Contact the supplier and update the
data package is incorrect software
1913 User keypad The data received can not be identified None
software
1914 User keypad Fail to send ENQ None
software
When the times of illegal use of key
1915 User keypad Key locked exceed safety limit, the key will be None
locked, please replace the hardware
encryption
Contact thecard
supplier and update the
1916 User keypad Illegal command sequence None
software
1917 User keypad Waiting for ACK response overtime None
Waiting for command response Contact the supplier and update the
overtime software
The driver does not match the device If the hardware does not match the
1919 Encryption keypad
type driver, drive with appropriate hardware
1. Illegal hardware encryption card is
illegal or is damaged, please replace it;
1920 User keypad Specified key non-existence None
2. Software error, please contact the
supplier
Hardware encryption card is illegal or
1921 User keypad Authentication code error None
damaged, please replace it
Illegal use of hardware encryption
1922 User keypad Safety status does not meet condition None
card, please contact the supplier
Invalid data in hardware encryption Hardware encryption card is illegal or
card damaged, please replace it
Insufficient space in hardware Hardware encryption card is illegal or
encryption card damaged, please replace it
Incorrect hardware encryption card illegal or is damaged, please replace it;
command 2. Software error, please contact the
supplier
Incorrect hardware encryption card illegal or is damaged, please replace it;
command type 2. Software error, please contact the
supplier
Illegal use of hardware encryption
Data requiring authentication is
1927 User keypad card, please use correct authentication None
incorrect
data to acquire corresponding right
Random number not gotten before Contact the supplier and update the
external authentication software
Hardware encryption card command illegal or is damaged, please replace it;
length error 2. Software error, please contact the
supplier
Undefined error of hardware encryption Hardware encryption card is illegal or
Invalid record in hardware encryption Hardware encryption card is illegal or
1932 User keypad Hardware encryption card locked None
21/273
Code Code
Data field parameter error in the illegal or is damaged, please replace it;
command of hardware encryption card 2. Software error, please contact the
supplier
The file in hardware encryption card is Hardware encryption card is illegal or
invalid damaged, please replace it
1935 User keypad Invalid hardware encryption card status None
1936 User keypad P1, P2 parameters incorrect None
Use condition does not meet Illegal use of hardware encryption
requirement card, please contact the supplier
1938 User keypad Authentication error None
1939 User keypad Fail to write hardware encryption card None
Unsupported function of hardware Hardware encryption card is illegal or
1941 User keypad Command sending error None
software
File type mismatch in hardware Hardware encryption card is illegal or
PIN length required in MAP table
1943 User keypad longer than actual PIN length inputted, None
software
or not in value range 4～12
1944 User keypad PIN length inputted less than 4 None
software
Parameter is void pointer or length Contact the supplier and update the
error software
The format of response data package Contact the supplier and update the
received is incorrect software
define the key position by the value of
1948 User keypad Sticky key None
the return key
Data which is ready to be read has Password incorrect, please input
wrong length correct password
Password incorrect, please input
1979 User keypad The checking code desired is incorrect None
correct password
Password checking incorrect, and the Password incorrect, please input
password can be retried 1 time correct password
22/273
Code Code
2000 Withdrawal shutter the door is opened None None
2001 Withdrawal shutter the door is closed None None
2002 Withdrawal shutter Door initialization succeeded None None
the door is half opened, and the sensor
2003 Withdrawal shutter None None
is normal
1. Shutter jam, please clean it;
Shutter half-open, as a result, fail to 2. Sensor fault, Replace the fault
2051 Withdrawal shutter None
open the shutter sensor board;
3. Motor fault, please replace it
1. Shutter jam, please clean it;
Shutter half-open, as a result, fail to 2. Sensor fault, Replace the fault
close the shutter sensor board;
2053 Withdrawal shutter Serial port parameter error Configuration file error, please check it None
1. Sensor fault, Replace the fault
sensor board;
2054 Withdrawal shutter Other errors None
2. Shutter control board fault, please
replace it
1. Check if the shutter is jammed, if is,
please remove the foreign matter;
Shutter closed fully, as a result, fail to
2055 Withdrawal shutter 2. Sensor fault, Replace the fault None
open the shutter
sensor board;
1. Sensor fault, please replace it
Shutter control board is broken down,
2056 Withdrawal shutter 2. Shutter control board fault, please None
as a result, fail to open the shutter
replace it
1. Check if the shutter is jammed;
Shutter opened fully, as a result, fail to 2. Sensor fault, please Replace the fault
close the shutter sensor board;
Shutter control board is broken down, sensor board;
as a result, fail to close the shutter 2. Shutter control board fault, please
replace it
Shutter state unknown,Shutter control sensor board;
board is broken down 2. Shutter control board fault, please
replace it
1. The communication cable is in poor
connection;
2060 Withdrawal shutter Receiving data error None
2. The communication cable is
connected incorrectly
2061 Withdrawal shutter Fail to send data None
software
1. Check if the withdrawal shutter is
jammed
The shutter isn't closed. As a result, it
2069 Withdrawal shutter 2. Sensor fault, please Replace the fault None
fails to be moved slightly
sensor board
The shutter is jammed and fails to be jammed
2070 Withdrawal shutter closed. As a result, it fails to be moved 2. Sensor fault, please Replace the fault None
slightly sensor board
23/273
Code Code
The shutter control board is broken jammed
2071 Withdrawal shutter down. As a result, the shutter fails to be 2. Sensor fault, please Replace the fault None
moved slightly sensor board
2099 Withdrawal shutter Serial port command returning timeout None
2100 Bill acceptor Accepted banknote is inserted, normal Status prompt, ignore None
2101 Bill acceptor code
Unaccepted banknote inserted, normal Status prompt, ignore None
2102 Bill acceptor code
Cashbox nearly full Ignore or clear the cash-box None
Notes have been transported to the
2110 Bill acceptor Status prompt, ignore None
cash-box
Notes have been transported to the exit
slot
2112 Bill acceptor Notes are cleared to the stacker Status prompt, ignore None
2113 Bill acceptor Sequence number error Restart the application and retry None
2114 Bill acceptor Fail to establish or write image file Retry None
2115 Bill acceptor Fail to find the specified image data file Check parameters or ignore None
2116 Bill acceptor Saving an image to the database failed
2122 Bill acceptor Banknote is withdrawn after inserted Status prompt, ignore None
Operation is incorrect; banknotes
returned from LCD control board all
2124 Bill acceptor errorslot not empty
Exit Warning code, take the note away None
2128 Bill acceptor No result from NV Warning code, ignore None
More than one banknote inserted or
2134 Bill acceptor Warning code, ignore None
banknote too dirty
2135 Bill acceptor Banknote not identified Warning code, ignore None
2136 Bill acceptor Denomination not selected Warning code, ignore None
2137 Bill acceptor Genuineness test failed Warning code, ignore None
2138 Bill acceptor Banknote not at BV Warning code, ignore None
2139 Bill acceptor Banknote not at stacker Warning code, ignore None
2140 Bill acceptor Banknote not at exit slot Warning code, ignore None
initialize the machine; if initialization
2141 Bill acceptor Cleaning transport failed None
failed, please contact the supplier
initialize the machine, if initialization
Note jam and stacking failed when the
2142 Bill acceptor failed, remove the note manually in {E01}
note is transported to cashbox
power-off state
2143 Bill acceptor Single note exit failure failed, remove the note manually in {E02}
power-off state
2144 Bill acceptor Note error when transported to cashbox {E03}
2145 Transport jam, fail to transport
2145 Bill acceptor failed, remove the note manually in {E04}
the note to the stacker
power-off state
Shut down and remove the jammed
Fault is detected in cassette, and notes notes manually; check the power cable
2146 Bill acceptor {E05}
fail to be deposited in cassette for lower unit; check the
communication cable between upper
and lowerifunits
1. Check the NV100 exists;
2. Check if the power cable and
communication cable of NV100 are
2156 Bill acceptor No communication with NV {E30}
connected properly;
3. Check if the CF card is inserted to
NV100
NV100 initialization error, NV100 Wait a minute and the error will
2158 Bill acceptor {E33}
startup disappear after the NV100 startup
2160 Bill acceptor Stacker communication fault {E50}
24/273
Code Code
1. Check if the cashbox exists;
2. Check if the cashbox is in position;
2164 Bill acceptor Cashbox not locked or no cashbox {E54}
3. Check if the cashbox is locked;
4. Check if it is cashbox lock sensor
2165 Bill acceptor Cashbox is full fault
Shield the transaction of the cashbox {E55}
Error occurs when banknote is initialize the machine; if initialization
2169 Bill acceptor None
transported to cashbox failed, please contact the supplier
Error occurs when banknote exits from initialize the machine; if initialization
BV failed, examine and repair the faulty
Error occurs when banknote device
transported to stacker failed, examine and repair the faulty
Error occurs when banknote exits from device the machine; if initialization
initialize
stacker failed, examine and repair the faulty
device the machine; if initialization
initialize
2173 Bill acceptor Invalid parameters
failed, examine and repair the faulty
device
2174 Bill acceptor Other faults
failed, examine and repair the faulty
device
First check if the machine is in
validation mode, then
1. Check if there is no lower unit in
cashbox assembly; if is, it is normal to
Transport system in standby state, not see S00 and S01 state codes;
2175 Bill acceptor {S00，S01}
receive banknote 2. Check if the power cable and
communication cable of cashbox
assembly are connected properly;
3. Check if it is cashbox assembly
hardware fault
Cleaning the note in transport system is
2176 Bill acceptor Ignore None
not done
2177 Bill acceptor Note jam in transport system None
2178 Bill acceptor entry slot not empty warning Clean the note at entry slot None
2179 Bill acceptor Exit slot not empty warning Clean the note at entry slot None
2180 Bill acceptor The note is not aligned with the roller None
2181 Bill acceptor Hardware error None
The module is not connected to initialize the machine; if initialization
cashbox frame failed, please contact the supplier
2183 Bill acceptor No cashbox IButton None
If note is illegally returned from
Note is illegally returned from entrance
entrance of cassette, no commands can
2184 Bill acceptor of cassette or the pressure mechanism {E52}
be proceeded but note pressure
fault occurs
command. Shut down and check the
2190 Bill acceptor NV communication connection error transport
Contact the supplier
2191 Bill acceptor Configuration file error Please contact the supplier None
2192 Bill acceptor Commanager error Please contact the supplier None
2193 Bill acceptor Serial port operation error Please contact the supplier None
2194 Bill acceptor Fail to send data Please contact the supplier None
2195 Bill acceptor Fail to receive data Please contact the supplier None
2196 Bill acceptor Data verification error Please contact the supplier None
2197 Bill acceptor The format of data received is wrong Please contact the supplier None
2198 Bill acceptor Module busy Please contact the supplier None
2199 Bill acceptor Communication timeout Please contact the supplier None
2401 Deposit shutter The shutter is closed , it is locked Ignore None
2402 Deposit shutter The shutter is opened ,it is locked Ignore None
2410 Deposit shutter Sensor fault Clean the sensor None
Firmware to be downloaded is
2411 Deposit shutter Ignore None
consistent with the current firmware
version
25/273
Code Code
1. Shutter is jammed, check if there is
foreign object at shutter;
2420 Deposit shutter The shutter fail to open since it's locked 2. Position sensor bad, check if the None
position sensor is covered by foreign
object
2421 Deposit shutter The shutter fail to close since it's locked 2. Position sensor bad, check if the None
object
The shutter is half-opened since it's
2422 Deposit shutter 2. Position sensor bad, check if the None
locked
object
The shutter state is unknown since it's
locked
object
The shutter is closed since it is
unlocked
object
The shutter is half-opened since it is
unlocked
object
The shutter is opened since it is
unlocked
object
The shutter state is unknown since it is
unlocked
object
2428 Deposit shutter Motor is blocked Check the sensor and the mechanism None
2429 Deposit shutter Foreign matter at the shutter Check the sensor and the mechanism None
Retry or check if the communication
2431 Deposit shutter The data received is wrong None
cable works abnormally
2432 Deposit shutter Illegal command None
software
2433 Deposit shutter Serial port parameter error Please check the configuration file None
2434 Deposit shutter Sending data error None
software
2435 Deposit shutter Invalid parameter None
software
2438 Deposit shutter Unsupported command Check the firmware version None
2439 Deposit shutter Fail to move the shutter slightly Check the shutter and retry None
2440 Deposit shutter Fail to open the firmware file. Check the firmware file path None
2441 Deposit shutter Downloading the firmware file failed Check that the firmware file is correct None
Photo number disagrees with document Check that the photo number and
2442 Deposit shutter None
number document number are correct
2443 Deposit shutter Download configuration error Check the download configuration None
Enable the offline download mode and
2444 Deposit shutter Offline download mode is not enabled None
retry
2445 Deposit shutter Initialization failed Retry,check the device if still fails None
26/273
Code Code
Check that the dynamic library of IO
2446 Deposit shutter Loading the dynamic library failed signal board and dynamic library of None
shutter are under the same directory
2499 Deposit shutter Communication timeout None
hardware is normal
2906 UPS assembly Normal code Ignore None
2916 UPS assembly Bypass mode Ignore None
2918 UPS assembly Inverter mode Ignore None
2919 UPS assembly Inverter mode (for on-line UPS) Ignore None
2920 UPS assembly Self-test Ignore None
2925 UPS assembly Power on Ignore None
2926 UPS assembly Power off Ignore None
2939 UPS assembly Battery voltage under normal level Check to restore the mains None
2940 UPS assembly Main supply beyond the upper limit Check to restore the mains None
2941 UPS assembly Bypass voltage beyond normal level Check to restore the mains None
2942 UPS assembly Battery voltage beyond normal level Check to restore the mains None
2943 UPS assembly Main supply over-limit Check to restore the mains None
2944 UPS assembly Frequency over-limit Check to restore the mains None
2945 UPS assembly Rectifier fault UPS fault, replace it None
2946 UPS assembly Inverter fault UPS fault, replace it None
2947 UPS assembly Charger fault UPS fault, replace it None
2948 UPS assembly Battery fault UPS fault, replace it None
Check the loads, if necessary, remove
2949 UPS assembly Overload None
some; or check if the load is in short
2950 UPS assembly Too high temperature circuit
Restart the UPS after a while None
2955 UPS assembly Equipment fault Examine and repair the UPS None
Check the communication cable and
2963 UPS assembly Communication error None
port parameters
Check the communication cable, port
2999 UPS assembly Communication timeout None
parameters or COM component
The parameter of control software is
3021 GPIO Parameter error wrong. Please contact the supplier to None
solve the problem
Please check the configuration file
3022 GPIO GPIO main board error None
GRGBankingGPIOCfg.ini
Please check the configuration file
3023 GPIO IO configuration error None
GRGBankingGPIOCfg.ini
3024 GPIO Fail to create the thread None
software
3025 GPIO The equipment is occupied Release the process that occupy GPIO None
3041 GPIO Incomplete components Replenish the components None
3042 GPIO Haven't initialized yet None
software
3043 GPIO Unsupported command None
software
3044 GPIO Fail to call the components Check if the driver installation is None
complete the supplier and update the
Contact
3045 GPIO Software fault None
software
3046 GPIO Other errors Software error, please contact the None
supplierthe configuration file, then
Check
3047 GPIO CPU and the driver program mismatch None
update the driver
1) Card is not in read/write area, so
please put the card in that area
3301 RF card reader Fail to find TYPEB card None
2) Antenna circuit fault, please replace
the antenna board or RF board
3302 RF card reader Fail to select TYPEB card None
27/273
Code Code
3303 RF card reader Fail to find TYPEA card None
1) Card is removed from the read/write
area during operation, ignore
3304 RF card reader TYPEA card anti-collision failure None
3305 RF card reader Fail to find 080 card None
3306 RF card reader Fail to select 080 card None
3307 RF card reader Fail to find the card None
3308 RF card reader TYPEA card conflict Ignore None
Card is not in or far away from
3313 RF card reader Fail to select TYPEB card None
read/write area, so please put the card
3314 RF card reader 020 card validating password failure in that areaerror, replace related SAM
Password None
card
Card is removed from the read/write
3315 RF card reader 020 card read failure None
3316 RF card reader 020 card write failure None
3317 RF card reader Fail to stop 020 card operation None
Software parameter transport error,
3318 RF card reader Parameters error None
3319 RF card reader No power to SAM card Please power the SAM card None
There is no SAM card in card base,
3320 RF card reader No SAM card, power-on failure None
please insert it
3321 RF card reader No response from SAM card SAM card is damaged, please replace None
3322 RF card reader Non T=0 card it;
SAM card is damaged, please replace None
No ATR returned after powering the it;
SAM card is damaged, please replace
3323 RF card reader None
SAM card it;
Card is not in or far away from
3330 RF card reader TYPEA card selection failure None
read/write area, so please put the card
in that key
Illegal area parameters, please replace
3331 RF card reader Fail to download key for TYPEA card None
software or contact the supplier
Card wallet format illegal, replace or
3332 RF card reader TYPEA card verification error None
initialize the card
3333 RF card reader TYPEA card authentication failure Password error, replace related SAM None
card
3334 RF card reader TYPEA card read failure None
3335 RF card reader TYPEA card write failure None
3336 RF card reader TYPEA card value increment failure None
2) Illegal card wallet format, please
replace or initialize the card
3337 RF card reader TYPEA card value decrement failure None
3) Illegal card wallet format, please
replace or initialize the card
Sector number over-limit, please
3338 RF card reader TYPEA card sector number error None
3339 RF card reader TYPEA card verification mode error Software error, please contact the None
3340 RF card reader TYPEA key error supplier the key
Replace None
28/273
Code Code
3341 RF card reader TYPEA without right Right limited None
3342 RF card reader TYPEA value error Data format error, initialize the card None
RF card reader, 080 card authentication Key error or card damaged, replace the
error card
Card is not in read/write area, please
3346 RF card reader 080 card read failure None
put the card in that area
Card is not in read/write area, please
3347 RF card reader 080 card write failure None
put the card in that area
Data error or card is not in read/write
3348 RF card reader 080 card value read failure None
area, please put the card in that area
3349 RF card reader 080 card value write failure None
3350 RF card reader 080 card value increment failure None
3351 RF card reader 080 card value decrement failure None
080 common purse value decrement Data error or card is not in read/write
failure area, please put the card in that area
3353 RF card reader 080 commit failure None
Please replace software or contact the
3356 RF card reader The command is too long None
supplier
Replace the firmware or contact the
3357 RF card reader Unidentified errors None
supplier
Undefined command or command with
3358 RF card reader Command error illegal data, please replace the software None
or contact the supplier
SAM card is damaged or illegal, please
3359 RF card reader SAM card operation error None
replace the card or contact the supplier
Fail to select the file, key or file SAM card is damaged or illegal, please
checking error replace the card or contact the supplier
3361 RF card reader SAM card authentication error None
3362 RF card reader SAM card non-safety None
3363 RF card reader The key is locked None
3364 RF card reader SAM card cannot find the file None
3365 RF card reader SAM card cannot find the record None
3366 RF card reader Invalid MAC None
3367 RF card reader Unsupported key index None
3388 RF card reader Fail to read file (binary file) File is damaged, please check None
3389 RF card reader File is too big File is too big, please check None
File non-existence or file name error,
3390 RF card reader Fail to open file None
please check
3391 RF card reader Equipment configuration error Check the configuration file None
IC card base or CPU board fault,
3392 RF card reader Fail to eject the card None
replace the card base or CPU board
3393 RF card reader Serial Port configuration error check the serial port configuration file None
Communication port error, please
3394 RF card reader NAK received, data sent error None
replace software or contact the supplier
Communication line is interfered,
3395 RF card reader Data received error None
check the communication line
Memory lack, check the memory or
3396 RF card reader ENQ sending error None
initialization and retry, if the problem
3397 RF card reader Command sending error None
still existence update software
29/273
Code Code
Communication line is interfered or
3398 RF card reader Waiting ACK timeout None
interrupted, check the communication
line
Communication line is interrupted,
3399 RF card reader Waiting response timeout None
check the communication line
3421 Envelope deposit Envelope already exist Error occurs during transaction None
unit
Envelope deposit Empty envelopes in transport are nearly
3424 Please replenish envelopes None
unit used up
3425 Envelope deposit The envelope is ejected Error occurs during transaction None
3426 unit
Envelope deposit Transaction is canceled Error occurs during transaction None
unit
Envelope deposit Contact the supplier and update the
3451 Fail to send command None
unit software
3453 Equipment is in transaction state None
unit software
Envelope deposit Check if the communication cable or
3454 Returned data verification error None
unit hardware is abnormal
3455 Returned data verification error None
3456 Invalid requesting command None
3457 Other errors None
3459 Serial port operation error None
3478 Envelope deposit Printer ribbon abnormal Check if the ribbon is installed 24
unit properly
Check if the envelopes are placed
Envelope deposit properly; if necessary, mechanically
3479 Fail to feed envelope 2
unit adjust the feeding clearance according
to related instructions
Envelope deposit Envelope store operation abnormal or Check if storing is abnormal, and clear
3480 3
unit cashbox full the cashbox
Envelope deposit Check if there is envelope of abnormal
3481 Envelope is too short 5
unit size in transport
Envelope deposit Check if there is envelope of abnormal
3482 Envelope is too long 6
unit size in transport
Envelope deposit Check if the operation is normal, and if
3483 Envelope feeding error 7
unit the envelope is jammed
3484 Abnormal data received 8
unit software
3485 Command sequence error 9
unit software
Envelope deposit Check if the print assembly is in proper
3486 Print position error 0A
unit position
3487 Envelope deposit Cashbox abnormal Check if the cashbox is in position 0C
unit 1. Check if the envelope is jammed in
Envelope deposit Sending envelope from the transport transport, remove the jammed
3488 0D
unit error envelope;
2. Sensors in transport fault, clean or
Replace
1. Checkthe fault
if the sensors
shutter is jammed by
Envelope deposit foreign matter, if is, please remove
3489 Shutter error 0F
unit them;
2. Shutter sensor fault, Replace the
fault
1. sensor
Check if the envelope is jammed in
Envelope deposit transport, remove the jammed
3491 No envelope (envelope store command) 12
unit envelope;
2. Sensors in transport fault, clean or
Replace
1. Checkthe fault
if the sensors
foreign matter is
Envelope deposit jammed in transport, if is, please
3492 Over-current motor 13
unit remove them;
2. Control board fault, please contact
Envelope deposit the supplier
Control board fault, please contact the
3493 Flash–ROM erasing/writing error 14
unit supplier
30/273
Code Code
Envelope deposit Internal sensors fault, clean or Replace
3498 Internal sensors error 23
unit the fault sensors
3499 Communication abnormal None
Fujitsu passbook
3500 Passbook printer works properly Normal code None
printer
Fujitsu passbook
3501 Passbook in the printer Normal code None
printer
Fujitsu passbook
3502 Print firmware at the entry Normal code None
printer
Fujitsu passbook
3503 Print firmware non-existence Normal code None
printer
Fujitsu passbook
3504 Print firmware in the stacker Normal code None
printer
Fujitsu passbook
3505 Print firmware at the last printable line Normal code, page turning is needed None
printer
Fujitsu passbook
3506 Print firmware at the last printable line Normal code, ignore None
printer
Fujitsu passbook
3520 No firmware Insert the passbook None
printer
Fujitsu passbook
3521 Invalid firmware format Check the passbook None
printer
Fujitsu passbook
3522 Page error Re-send the command None
printer
Fujitsu passbook Magnetic stripe blank, which happen
3523 Check the passbook None
printer when the data cannot be read
Fujitsu passbook
3524 Unsupported track number Re-send the command None
printer
Fujitsu passbook
3525 Buffer full Wait or clear the buffer area None
printer
Fujitsu passbook Invalid parameter; over-length data or
3526 Input the correct parameter again None
printer parameter
Fujitsu passbook
3527 Command sequence error Re-send the command None
printer
Fujitsu passbook Software error, please contact the
3528 Unsupported command None
printer supplier
Fujitsu passbook
3529 The printer busy Wait or clear printing None
printer
Fujitsu passbook
3530 Fail to send the print data Re-send the command None
printer
Fujitsu passbook The print content overrun the firmware
3531 Re-send the command None
printer limit
Fujitsu passbook
3532 Receive illegal data Re-send the command None
printer
Fujitsu passbook
3533 The passbook is ready to be withdrawn Withdraw the passbook None
printer
Fujitsu passbook
3550 COM communication error Re-send the command None
printer
Fujitsu passbook The desired firmware format hasn't
3551 Check the configuration file None
printer been found
Fujitsu passbook The machine is off-line and ready to
3552 Make the machine on-line None
printer execute the command
Fujitsu passbook
3553 Recycling box full Clean up the recycling box None
printer
Fujitsu passbook
3554 Shutter operation failure initialization None
printer
Fujitsu passbook
3555 Firmware page turning failure initialization None
printer
Fujitsu passbook
3556 Passbook jam initialization None
printer
31/273
Code Code
Fujitsu passbook Checking error while reading the Take the passbook back, then re-send
3557 None
printer magnetic strip the command
Fujitsu passbook
3558 Mechanical transmission error initialization None
printer
Fujitsu passbook
3599 Operation timeout initialization None
printer
{81010X00XX0000}{8102
3721 HCM cash module Notes remain in entry slot Ignore
0X00XX0000}
{8218XX30310000}{8218
XX30420000}{8218XX32
3722 HCM cash module Note transporting while initialization Ignore
3X0000}{8218XX324X00
00}{8218XX333X0000}
{821B0X00XX0000}{821
3723 HCM cash module Notes remain in entry slot Ignore C010XXX0000}{821C020
XXX0000}{821C0X00XX
3724 HCM cash module Notes remain in entry slot Ignore 0000}
{821C0X00XX0000}
3725 HCM cash module Notes remain in stacker Ignore {821D0100XX0000}
3726 HCM cash module Notes remain in entry slot Ignore {821E0000000000}
3727 HCM cash module Notes in cash-box 1 Ignore {821F0000000000}
3728 HCM cash module Notes remain in stacker Ignore {82200000000000}
The movement of damper in entry slot Check if the entry slot is in abnormal
3729 HCM cash module {82400100000000}
is timeout status
3730 HCM cash module Note in entry slot Correctly replace the note {83020100XX0000}
3731 HCM cash module The note is not in position in entry slot Correctly replace the note {83020200XX0000}
3732 HCM cash module Note in entry slot Correctly replace the note {83020400XX0000}
3733 HCM cash module The note is not in position in entry slot Correctly replace the note {83020X00XX0000}
Check if the slot works normally, e.g.
3734 HCM cash module Entry slot shutter is in abnormal status {83050530300000}
if the sensor is dirty
After closing the entry slot shutter, it is {83050532XX0000}{8305
3735 HCM cash module Turn the unit off then on
moved incorrect position 0534300000}
The shutter of entry slot is in abnormal Check if the slot works normally, e.g.
3736 HCM cash module {83050535300000}
status if the sensor is dirty
After closing the entry slot shutter, it is
3737 HCM cash module Turn the unit off then on {83050536XX0000}
moved incorrect position
The shutter of entry slot is in abnormal Check if the slot works normally, e.g.
3738 HCM cash module {83050630300000}
status if the sensor is dirty
{83050631310000}{83050
3739 HCM cash module Fail to open the shutter of entry slot Check the shutter 632XX0000}{8305063430
0000}
Front/rear shutter of lower unit is
3740 HCM cash module Re-store the shutter {83070000XX0000}
opened while executing "Read info"
3741 HCM cash module command
No note in entry slot Ignore {840X0000000000}
3742 HCM cash module The notes deposited are over-limit Take out the extra notes {85010000000000}
3743 HCM cash module The notes rejected are over-limit Take out the notes rejected {86020000000000}
The notes in entry slot are taken away {87010000000000}{87020
3744 HCM cash module Check if illegal operation
forcefully 000000000}{87040000000
Check if foreign matter jams are in the 000}
{880XXX00000000}
3745 HCM cash module Fail to feed the notes
transport {88200X00XX0000}
Electronic combination lock is in
3746 HCM cash module Check the lock {8D0100XXXX0000}
abnormal status
3747 HCM cash module Amount of notes in entry slot over-limit Input the notes by several times {8E010000000000}
It may caused by fake or unqualified
3748 HCM cash module Note reject while counting {8F010000000000}
note inputting, just do nothing
The transport belt which is used to tie
3749 HCM cash module Check the belt {92010000000000}
the notes moves to the end
3750 HCM cash module Fail to feed notes Check if the notes are rejected to feed {93XX0000000000}
The unit is not in position, and the in the unit in position and lock
Push
3751 HCM cash module {83080001XX0000}
shutter of upper reject bin （URJB ） URJB
is unlocked
"Retract Slot" is executed after shutter
3752 HCM cash module Retract the note then do nothing {83050700000000}
closing failure, then the shutter is
closed
"Retract Slot" is executed after shutter
3753 HCM cash module Retract the note then do nothing {83050800000000}
closing failure, then the shutter is
closed
32/273
Code Code
3754 HCM cash module Downloading the firmware program Updating, please wait… None
Hardware version is not the same as the
3755 HCM cash module No need to update None
downloaded one
Communication or hardware fault,
3771 HCM cash module Other error please check communication None
configurations, cables or hardware
devices
3772 HCM cash module Data sending error please check communication None
devices
3773 HCM cash module Data receiving timeout please check communication None
3774 HCM cash module Format error of data packet received devices fault, please contact the
Software None
3775 HCM cash module Command error supplier fault, please contact the
Software None
3776 HCM cash module Unit busy error supplier
Re-initialize the unit None
3777 HCM cash module Data link error please check communication None
devices
3778 HCM cash module Waiting for command timeout please check communication None
Amount of note withdrawal is not devices
3779 HCM cash module consistent with that of dispense in each Count the note amount None
cassette
3780 HCM cash module Serial port operation error please check communication None
3781 HCM cash module Abnormal operation devices
Re-initialize the unit None
The info after initialization is different Software fault, please contact the
3782 HCM cash module None
from that gotten by the unit supplier
3783 HCM cash module Log file error Software fault, please contact the None
supplier
3784 HCM cash module Serial port parameter setup error please check communication None
Cash recycling devices
Contact the supplier and update
3785 input parameter error None
module software
The function against notes with Report error if the function is
Cash recycling reactionary remarks and altered turned on, feedback and update the
3786 None
module currency is turned on, but it fails to software, otherwise ignore the
send data to BV error.
Turn the unit off then on, if the
Sensor or motors of the unit work problem still remains, please refer to
3790 HCM cash module 4******，501****
abnormally the manual and check the
corresponding sensors or motors
3791 HCM cash module BN is not shut down Shut down the shutter and re-initialize 51101**
3792 HCM cash module Front shutter of lower unit is opened it
Close the shutter and re-initialize it 51102**
The stacker is not closed firmly or in
3793 HCM cash module Close the stacker then re-initialize 51103**，59641*0
abnormal status
The transport belt which is used to tie
3794 HCM cash module Check the belt 51104**
the notes moves to the end
3795 HCM cash module Notes remain in the stacker Clear the notes 51105**
3796 HCM cash module Rear shutter of lower unit is opened Close the shutter and re-initialize it 51106**
3797 HCM cash module Upper unit is pulled out Restore the unit and re-initialize 51107**
3798 HCM cash module Lower unit is pulled out Restore the unit and re-initialize 51108**
3799 HCM cash module The assembly is pulled out while Restore the assembly and re-initialize 51111*0
3800 HCM cash module operation
The assembly is pulled out while Restore the assembly and re-initialize 51112*0
3801 HCM cash module operation
Front shutter of lower unit is opened Close the shutter and re-initialize it 5111300
3802 HCM cash module Rear shutter of lower unit is opened Close the shutter and re-initialize it 5111400
The transport in stacker is not ready for
3803 HCM cash module initialization when "Ready for next Restore the transport and re-initialize it 5120200
transaction"
33/273
Code Code
Illegal nation code is gotten while Software fault, please contact the
3804 HCM cash module 51301**
executing "initialization" command supplier
3805 HCM cash module Fail to read cassette memory initialize the unit 51302**
Cassette type is not the same as that set
3806 HCM cash module Re-set cassette or replace it 51303**，5163***
in "initialization" command
Note denomination info recorded is not
3807 HCM cash module the same as that set in "initialization" Re-set cassette 51304**
command
"Note denomination" is incorrectly set, Software fault, please contact the
corresponding cassette cannot be found supplier
3809 HCM cash module Deposit box is full Clean the box 51306**
No reject box is set while executing Software fault, please contact the
"initialization" command supplier
"Frame type" and "Cassette type"
Software fault, please contact the
3811 HCM cash module parameter conflict while executing 513090*
supplier
"initialization" command
"Note denomination" of recycle box is
3812 HCM cash module not set while executing "initialization" 5130A0*
supplier
command
Notes in the same denomination are
3813 HCM cash module dispensed from different cash-box 5130B0*
supplier
while executing "initialization"
command
"Cassette type" and "Cassette
3814 HCM cash module operation" parameter conflict while 5130C0*
supplier
executing "initialization" command
"Cassette operation" parameter error Software fault, please contact the
3815 HCM cash module 5130D0*
while executing "initialization" supplier
command
"Info code" parameter error while Software fault, please contact the
3816 HCM cash module 5130E0*
executing "Read denomination supplier
3817 HCM cash module definition"is not in position
Cash-box Push the cash-box in position 5130F**
3818 HCM cash module Recycle and reject boxes repetition Software fault, please contact the 5131000
3819 HCM cash module No reject box is set in the command supplier fault, please contact the
Software 51311**
The shutter of entry slot is opened supplier
3820 HCM cash module Close the shutter and re-initialize 514010*，514020*
while executing the command
The note in entry slot is ready to be
3821 HCM cash module Illegal operation, please re-initialize 51410**
counted, while it is taken away
suddenly
The note in entry slot is ready to be
3822 HCM cash module Illegal operation, please re-initialize 5142***
counted, while it is taken away
suddenly
The shutter in entry slot is opened with
3823 HCM cash module Close the shutter 5143000
force
3824 HCM cash module Note jam in entry slot Clear the jam 51501**
3825 HCM cash module Cash-box 1 position error Restore cash-box and re-initialize it 51621**
The damper in entry slot is in note- 518020*，5203000，
3830 HCM cash module Clear the jam
reject status, and note jam in dispense 520310*，520320*
3831 HCM cash module position
Note jam in stacker Clear the jam 5200***
3832 HCM cash module Note jam in stacker Clear the jam 5201***
3833 HCM cash module Transport belt of the stacker is damaged Replace the belt 5202000
5210***，5214***，
3834 HCM cash module Note jam in entry slot Clear the jam
5215***
3835 HCM cash module Note jam in entry slot Clear the jam 5211***
3838 HCM cash module Note jam in cash-box 1 entry slot Clean the slot 522110*
34/273
Code Code
Note jam between entry slot and
3848 HCM cash module Clear note jam 5240*00
transport slot of the stacker
Note jam in cash-reject part of cash-box
3849 HCM cash module Clear note jam 53101**
sensor
3850 HCM cash module Note jam in cash-box 1 Clear note jam 53103**
3855 HCM cash module Note jam in transport Clear note jam 532****
3856 HCM cash module Note jam in transport Clear note jam 534****
5350100，5350200，
Over-length note is detected while
Check if note jam in entry slot, if is, 53503**，5350400，
3857 HCM cash module dispensering Under-length note is
clear it 53505**，53506**，
detected while dispensering
535070*，5350800
Under-length note is detected while Check if note jam in entry slot, if is, 5360***，5361***，
3858 HCM cash module
dispensering clear it 5362***，537**00
Shutter in entry slot is in error status or
3859 HCM cash module Check the shutter 5410***
cannot be opened
Shutter in entry slot is in error status or
3860 HCM cash module Check the shutter 5420***
cannot be closed
Incorrect or unacceptable commands Software fault, please contact the
3861 HCM cash module 571****
are received supplier
The commands which cannot be Software fault, please contact the
3862 HCM cash module 572****
executed are sent while unit supplier
3863 HCM cash module initialization
NV error Check NV 574****
3864 HCM cash module Cash-box coding error Software fault, please contact the 578****
The cash-box required non-existence, supplier
3865 HCM cash module or incorrect cash-box memory, or cash- 578****
supplier
box coding error
Commands except "Reject then return" Software fault, please contact the
3866 HCM cash module 57A07**
are received when note reject in entry supplier
3867 HCM cash module slot
Command sent cannot be executed Software fault, please contact the 57D****
3868 HCM cash module Instable power supply of the unit supplierthe power supply
Check 57FFFFF
Check if note jam in cash-box sensor,
3869 HCM cash module Note transporting timeout 585*100
transport sensor and each cash-box
3870 HCM cash module NV hardware works abnormally Repair NV 593****，5940***
Transport motor or coding unit in NV
3871 HCM cash module Repair NV 5941***
works abnormally
Hardware clock works abnormally
while note calibration
NV has received incorrect command or
works abnormally
Counting module in NV works initialize the unit, if the problem 5944***，5945***，
3874 HCM cash module
abnormally remains, replace NV 5946***，5947***
3875 HCM cash module Note transporting abnormally Clear note jam in transport 595****
Transport motor M001 of upper unit
3876 HCM cash module Check if note jam, if is, clear it 5960***
works abnormally
Transport motor M004 of upper unit
3877 HCM cash module Check if note jam, if is, clear it 5961***
works abnormally
Note jam is detected in stacker before
3878 HCM cash module Clean the stacker 5964000
executing the command
Note jam is detected in stacker while
Note jam is detected in stacker after
59644**，5964500，
3881 HCM cash module Note jam in stacker Clean the stacker
5964600，5964700
35/273
Code Code
59648*0，59649*0，
Motors of transport M201 and M202 5964A*0，5964B*0，
3882 HCM cash module Clean the stacker
work abnormally 5964C*0，5964D*0，
5964E*0，5964F*0
Foreign matter is detected in transport
5970***，5972***，
3883 HCM cash module which the note is not allowed to pass Clear the foreign matter
5973***
through
Amounts of Note withdrawn and 5330900，5330A00，
3884 HCM cash module Check if note jam and count the notes
deposited are not consistent 598****
More than 30 notes are continuously Check if cassette setup or type of note
3885 HCM cash module 5991A**
rejected deposited is correct
Check if cassette setup or type of note
3886 HCM cash module More than 100 notes are rejected 5991B00
deposited is correct
3887 HCM cash module No note is detected while transporting Check if note jam in entry slot or 5992***
3888 HCM cash module Retract box is full stackerthe notes
Clear 59B03**
3889 HCM cash module Retract box is full Clear the notes 59B04**
3890 HCM cash module Cash-box 1 is full Replenish notes 59B0700
3893 HCM cash module Cash-box 4 is full Replenish notes 59B0A00
3894 HCM cash module Cash-box 5 is full Replenish notes 59B0B00
Illegal parameter set-up, withdrawal Software fault, please contact the
3895 HCM cash module 59B3100
amount is 0 supplier
3896 HCM cash module Cassette is empty Replenish notes 59B41**
3897 HCM cash module Withdrawal amount over-limit Software fault, please contact the 59B6100
Illegal parameter of withdrawal supplier
3898 HCM cash module command, the notes withdrawn are Clean the entry slot 59B7100
more than 200 which is the limit
amount
Note position error and transport status
3899 HCM cash module Clean the entry slot 5A142**，5A143**
abnormally in entry slot
3900 HCM cash module Note-skew in entry slot Clean the entry slot 5A141**，5A151**
3901 HCM cash module Note position error in entry slot Clean the entry slot 5A152**
3902 HCM cash module Note jam in entry slot Clean the entry slot 5A153**
3903 HCM cash module Note jam in entry slot Clean the entry slot 5A154**
3904 HCM cash module Note position error in entry slot Clean the entry slot 5A155**
Note feeder pulley and motor M102
3905 HCM cash module Check the M102 and S143 5A156**
and sensor S143 work abnormally
3906 HCM cash module Note jam while dispensering Clean the entry slot 5A157**
3907 HCM cash module Note jam while dispensering Clean the entry slot 5A158**
3908 HCM cash module Note feeding failure Clean the entry slot 5A159**
3909 HCM cash module Note jam while note feeding Clean the entry slot 5A15A**
Note feeding timeout and no note is
3910 HCM cash module Clean the entry slot 5A15B**
detected
3911 HCM cash module Note jam in entry slot Clean the entry slot 518110*，5A15C**
Sensor 143 and driver motor M102 of
3912 HCM cash module Check the M102 and S143 5A15D**
cash-box entry slot work abnormally
Driver motor M102 of cash-box entry
3913 HCM cash module Check the M102 5A15E**
slot works abnormally
Driver motor M102 of cash-box entry
3914 HCM cash module Check the M102 5A15F**
slot works abnormally
The forward-movement of platen in
Check the platen, M103, S131, S133
3915 HCM cash module entry slot is timeout, motor M103 and 5A166**
and S134
sensors S131, S133 and S134 work
abnormally
The backward-movement of platen in
3916 HCM cash module entry slot is timeout, motor M103 and 5A167**
and S134
sensors S131, S133 and S134 work
abnormally
Driver motor M103 of note feeder in
3917 HCM cash module Clean entry slot and check the M103 5A16E**
entry slot work abnormally
entry slot works at abnormal speed
Clean entry slot and check the relevant
3919 HCM cash module Note feeder in entry slot does not work 5A173**
parts
36/273
Code Code
Sensor 132 and driver motor M104 of
3920 HCM cash module Check the M101 and S132 5A174**
note feeder in entry slot work
abnormally
Driver motor M104 of note feeder in Clean entry slot and check the relevant
entry slot works at abnormal speed parts
entry slot works abnormally
entry slot works abnormally
51204**，5A16A**，
3924 HCM cash module Error position of the platen in entry slot Check the platen
5A180**
3925 HCM cash module The
The platen in entry slot isofat platen
forward-movement the front
in Check the platen 5A182*0
end
entry slot is timeout, motor M104 and
3926 HCM cash module sensors S134, S135 and S136 work 5A186**
and S136
abnormally
The backward-movement of platen in
entry slot is timeout, motor M104 and
3927 HCM cash module sensors S134, S135 and S136 work 5A187**
and S136
abnormally
Driver M104 of cash-box 1 platen
3928 HCM cash module Check the platen and M104 5A18E**
works abnormally
Driver M104 of cash-box 1 platen
3929 HCM cash module Check the platen and M104 5A18F**
works abnormally
3930 HCM cash module Note jam in cash-box 1 entry slot Clear the jam 5A311**，5A312**
Note feeder in cash-box 1 works
3931 HCM cash module Check the feeder 5A313**
abnormally
Driver motor M402 of cash-box 1 and
3932 HCM cash module Check M502 and S414 5A314**
the sensor S414 works abnormally
Driver M402 of cash-box 1 note feeder Check if there is some foreign things in
works at abnormal speed the M402
Driver M402 of cash-box 1 note feeder
works abnormally
works abnormally
In cash-box 1, the platen is detected in
3936 HCM cash module Check the sensors 5A323**，5A324**
start position and end position
Cash-box 1 platen backward-movement
3937 HCM cash module Check the sensors 5A325**
timeout or complete movement is
detected 1 platen forward-movement
Cash-box
detected
Cash-box 1 platen backward-movement Check if the cash-box 1 sensors work
timeout or complete movement is normally, if do, check the platen
detectedmotor M401 of platen lock in
Driver
cash-box 1 works abnormally
Driver motor M401 of platen lock in
5A403**，5A410**，
3942 HCM cash module Note jam in cash-box 2 entry slot Clear the jam 5A411**，5A41A**，
5A41D**
3943 HCM cash module Note jam is out of cash-box 2 entry slot Clear the jam 5A412**
abnormally
3945 HCM cash module Check M502, S513 and S514 5A414**
the sensors S513 and S514 work
abnormally
Cash-box 2 note feeding error, no note
3946 HCM cash module Check if note jam 5A415**
is detected
3947 HCM cash module Cash-box 2 feeder works abnormally Check the feeder 5A416**
is detected
is detected
is detected
3951 HCM cash module Note jam in cash-box 2 after note Clear the jam None
feeding
37/273
Code Code
3952 HCM cash module Note jam in cash-box 2 while note Clear the jam 5A41B**
feeding
Note-skew is detected while inputting
3953 HCM cash module Clear the skew note 5A41C**
to cash-box 2
feedingM502 of cash-box 2 note feeder
Driver
works abnormally
works abnormally
Sensors in cash-box 2 work
abnormally, cash-box full and empty is
detected
Cash-box 2 platen backward-movement
Cash-box Check if the cash-box 2 sensors work
Cash-box
detected
3962 HCM cash module Check the M501 5A42E**，5A42F**
Fail to close G503 control valve of
3963 HCM cash module Check the G503 5A430**
platen lock in cash-box 2
Fail to open G503 control valve of
5A503**"，5A510**，
5A51D**
abnormally
abnormally
is detected
is detected
Note jam in cash-box 3 entry slot while
3972 HCM cash module Clear the note and transport 5A518**
recycling
3973 HCM cash module Note feeding error in cash-box 3 Check if the note is inserted correctly 5A519**
3975 HCM cash module feeding
Note jam in cash-box 3 while note Clear the jam 5A51B**
feeding
3976 HCM cash module Clear the skew note 5A51C**
to cash-box 3
feedingM602 of cash-box 3 note feeder
Driver
works abnormally
works abnormally
detected
In cash-box 3, the platen is detected in Check if the cash-box 3 sensors work
start position and end position normally, if do, check the platen
detected
detected 3 platen backward-movement Check if the cash-box 3 sensors work
Cash-box
detectedmotor M601 of platen lock in
Driver
38/273
Code Code
5A603**，5A610**，
5A61D**
abnormally
abnormally
is detected
is detected
3996 HCM cash module Note jam while note recycling in cash- Clear the jam 5A619**
3997 HCM cash module Note jam after note feeding in cash-box Clear the jam None
3998 HCM cash module Note jam while note feeding in cash- Clear the jam 5A61B**
3999 HCM cash module Clear the jam 5A61C**
to cash-box 4
works abnormally
works abnormally
detected
In cash-box 4, he platen is detected in Check if the cash-box 4 sensors work
detected 4 platen forward-movement Check if the cash-box 4 sensors work
Cash-box
detected 4 platen forward-movement Check if the cash-box 4 sensors work
Cash-box
detected
4009 HCM cash module Check the G703 None
5A703**，5A710**，
4011 HCM cash module Note jam in cash-box 5 entry slot Clear the jam 5A711**，5A71A**"，
5A71D**"
abnormally
abnormally
is detected
4017 HCM cash module Note jam while note recycling in cash- Clear the jam 5A717**
4018 HCM cash module No note is detected while feeding Check if note jam, if is, clear the jam 5A718**
4019 HCM cash module No note is detected while feeding Check if note jam, if is, clear the jam 5A719**
4021 HCM cash module Note jam while note feeding in cash- Clear the jam 5A71B**
4022 HCM cash module Clear the jam 5A71C**
to cash-box 5
39/273
Code Code
works abnormally
works abnormally
In cash-box 5, the platen is detected in Check if the cash-box 5 sensors work
detected
Cash-box 5 platen forward-movement Check if the cash-box 5 sensors work
Cash-box Check if the cash-box 5 sensors work
detected
4032 HCM cash module Check the G803 None
4034 HCM cash module Note jam in transport Clear the jam 5D*****
4035 HCM cash module Note jam in transport Clear the jam 5E*****
4036 HCM cash module Shutter opening timeout Check the shutter 5A1B5**
Check if the USB cable connecting BV
4042 HCM cash module Fail to communicate with the BV board None
to HCM works abnormal
4043 HCM cash module Fail to save sequence number image Re-send the command None
4044 HCM cash module file
Fail to operate the data libraries Re-send the command None
4045 HCM cash module Retrieval failed Re-send the command None
4046 HCM cash module Fail to delete the image file Re-send the command None
4047 HCM cash module Back up failed Re-send the command None
4048 HCM cash module Fail to operate the SQL file Re-send the command None
4049 HCM cash module Data libraries being backed up Re-send the command None
Updating file error, please contact the
4050 HCM cash module Fail to open files None
providers
Updating file error, please contact the
4051 HCM cash module Fail to read files None
providers
Hardware fault, please contact the
4052 HCM cash module ROM36V error Datalink｛16｝
providers
4053 HCM cash module ROM+15V error Datalink｛17｝
providers
4054 HCM cash module ROM-15V error Datalink｛18｝
providers
4055 HCM cash module Validating program writing error Datalink｛61｝
providers
4056 HCM cash module IPL data writing error Datalink｛62｝
providers
4057 HCM cash module DES writing error Datalink｛64｝
providers
4058 HCM cash module ROM writing error Datalink｛65｝
providers
4059 HCM cash module Not download program 4,5,7 Datalink｛68｝
providers
4060 HCM cash module Version mismatch Datalink｛69｝
providers
4061 HCM cash module Name mismatch Datalink｛6A｝
providers
4062 HCM cash module Last frame download illegal address Datalink｛6B｝
providers
In between frame download illegal Hardware fault, please contact the
4063 HCM cash module Datalink｛6C｝
address providers
40/273
Code Code
4064 HCM cash module Illegal address over-limit Datalink｛6D｝
providers
4065 HCM cash module Illegal download of first frame Datalink｛6E｝
providers
4066 HCM cash module Receive illegal data Datalink｛70｝
providers
4067 HCM cash module Undefined file sequence Datalink｛71｝
providers
4068 HCM cash module Illegal data downloading Datalink｛72｝
providers
4069 HCM cash module File sequence is changed Datalink｛73｝
providers
4070 HCM cash module Illegal files downloading Datalink｛74｝
providers
4071 HCM cash module Fail to download reboot Datalink｛75｝
providers
Downloading the same program as the Hardware fault, please contact the
4072 HCM cash module Datalink｛76｝
previous one providers
Receive data after downloading data Hardware fault, please contact the
packet providers
4074 HCM cash module Verification error Datalink｛78｝
providers
4075 HCM cash module Ignore data received Datalink｛7F｝
providers
4076 HCM cash module Switching to download mode timeout Datalink｛90｝
providers
Call alarm while switching to download Hardware fault, please contact the
mode providers
Communication error while switching Hardware fault, please contact the
to download mode providers
4079 HCM cash module Writing memory timeout Datalink｛94｝
providers
4080 HCM cash module Writing memory alarm Datalink｛95｝
providers
Communication error while writing Hardware fault, please contact the
memory providers
4082 HCM cash module Re-start timeout Datalink｛98｝
providers
4083 HCM cash module Restart alarm Datalink｛99｝
providers
4084 HCM cash module Communication failure in re-start Datalink｛9A｝
providers
BV has received the version which Hardware fault, please contact the
4085 HCM cash module Datalink｛9C｝
cannot be updated(BV configuration providers
error)jam in transport between cash-box
Note
4086 HCM cash module Clear the note jam 53201**
3 and cash-box 5 entry slots
Note jam in transport between cash-box
Note jam in transport between NV and
cash-box 1
cash-box 1
entry slot
stacker
41/273
Code Code
entry slot
Note jam in transport between entry
4095 HCM cash module Clear the note jam 5320A**
slot and stacker
4096 HCM cash module Clear the note jam 5320B**
stacker
4097 HCM cash module Clear the note jam 5320E**
cash-box 1
cash-box 1
4099 HCM cash module Note jam in cash-box 1 entry slot Clear the note jam 53212**
1 and cash-box 3
transport
Note jam in transport between entry
4105 HCM cash module Clear the note jam 53218**，53219**
slot and stacker
4106 HCM cash module Clear the note jam 5321A**
stacker
stacker
4108 HCM cash module Note jam in NV transport Clear the note jam 5321C**
4109 HCM cash module Note jam in NV transport Clear the note jam 5321D**
cash-box 1
Note jam in transport between NV and 53220**，53221**，
4111 HCM cash module Clear the note jam
cash-box 1 53222**
4112 HCM cash module Clear the note jam 5327100
entry slot
4113 HCM cash module Note jam in NV transport Clear the note jam 5327200
4114 HCM cash module Clear the note jam 5327300
stacker
4115 HCM cash module Note jam in stacker entry slot transport Clear the note jam 5327400
Note transport between two sensors
4116 HCM cash module slowly, front-end of note is detected, Ignore 5328***
while back-end is not
Note transport between two sensors
5329***，532A0**，
4117 HCM cash module slowly, front-end of note is detected, Ignore
532A1**，532A2**
while back-end is not
4119 HCM cash module transport
Note jam in cash-box 4 entry slot Clear the note jam 53422**
transport
cash-box 1 upper cabinet
cash-box 1 upper cabinet
4125 HCM cash module Note jam in NV transport Clear the note jam 53428**
entry slot
4127 HCM cash module Note jam in NV transport Clear the note jam 5342A**
entry slot
4129 HCM cash module Clear the note jam 5342D**
stacker
42/273
Code Code
stacker
4131 HCM cash module Clear the note jam 5342F**
stacker
stacker
4133 HCM cash module Note jam between cash-box 1 and NV Clear the note jam 53436**，53437**
Note jam in entry slot, or in transport
4134 HCM cash module Clear the note jam 5D0**0*，5E40*0*
between entry slot to stacker
4135 HCM cash module Note jam in entry slot Clear the note jam 5D2**0*
Note jam in entry slot transport or in
4136 HCM cash module Clear the note jam 5D5**0*
cash-box 1
Note jam between entry slot and NV, or
in cash-box 1
2 entry slot and cash-box 2
between entry slot to stacker
4141 HCM cash module Clear the note jam 5DA**0*
between stacker and NV
4142 HCM cash module Clear the note jam 5DB**0*
Note jam between NV and entry slot, or
4143 HCM cash module Clear the note jam 5DC**0*
NV and stacker
4144 HCM cash module Clear the note jam 5DD**0*
cash-box 5
4145 HCM cash module Clear the note jam 5DE**0*
cash-box 1
4146 HCM cash module Note jam in NV transport Clear the note jam 5E5*00*
Upper reject bin shutter(URJB) is full 59B0C**，59B0D**，
4147 HCM cash module or notes recycled is more than (URJB) Do nothing 59B0E**，59B0F**，
capacity（100 notes） 59B11**
Upper reject bin shutter (URJB) is
4148 HCM cash module Lock URJB shutter 59D****
unlocked
While executing retract stacker
4149 HCM cash module command, BANKNOTECONDITION 51109**，5111500
providers
initialization error
Check if the shutter works normally. If
Fail to close the shutter after retract
4150 HCM cash module it is hardware error, please contact the 5131A**
command
providers
4151 HCM cash module it is hardware error, please contact the 5145000
command
providers
4152 HCM cash module Shutter is forced to open Close the shutter 5146000
4153 HCM cash module it is hardware error, please contact the 543****
command
supplier
After downloading, firmware version is Re-download, if fails, please contact
inconsistent with the downloaded one the supplier
Re-download, if fails, please contact
4159 HCM cash module Fail to switch to firmware update mode None
the supplier
Fail to restore link after downloading Check if firmware version is updated
4160 HCM cash module (check if upper layer is updated successfully, if it fails, re-download. If None
successfully) it still fails, please contact the supplier
Re-download, if fails, please contact
4161 HCM cash module Fail to download firmware None
the supplier
Downloading catalogue error, or
Firmware downloaded non-existence or
4162 HCM cash module catalogue downloaded is incomplete, None
incomplete
43/273
Code Code
Hardware or software fault, please
4163 HCM cash module Stop by start-up operation None
System and DLL interface non- Hardware or software fault, please
existence contact the supplier
4165 HCM cash module Re-start without data response None
4166 HCM cash module Sudden-stop None
4167 HCM cash module Parameter error: Function error None
4168 HCM cash module Parameter error None
Parameter error: Driver handle Hardware or software fault, please
inconsistent contact the supplier
4170 HCM cash module Power drop-off: Driver lost None
Abnormal protocol or response: Link Hardware or software fault, please
error contact the supplier
4172 HCM cash module Data inputted error None
4173 HCM cash module Data outputted error None
4174 HCM cash module Data inputted or outputted error None
4175 HCM cash module Over-connect the device None
4176 HCM cash module Over-link thread None
4177 HCM cash module BCC verification error None
4178 HCM cash module Size of data inputted error None
4179 HCM cash module Size of data outputted error None
The size of data inputted or outputted Hardware or software fault, please
4181 HCM cash module Link timeout error None
4182 HCM cash module Command timeout error None
4183 HCM cash module Program error: Close USB error None
4184 HCM cash module Program error: Open USB error None
4185 HCM cash module Program error: Sending busy error None
4186 HCM cash module Program error: Receiving busy error None
Program error: :Downloading firmware Hardware or software fault, please
Program error: Memory distribution Hardware or software fault, please
4189 HCM cash module Program error: Handle error None
4190 HCM cash module Program error: Registry error None
4191 HCM cash module Program error: Driver connection error None
4192 HCM cash module Program error: Setting thread error None
44/273
Code Code
Program error: Message transforming Hardware or software fault, please
4194 HCM cash module Program error: Trace error None
Program error: While sending the Hardware or software fault, please
command, verification installation error contact the supplier
Program error: While sending the Hardware or software fault, please
Program error: While receiving the Hardware or software fault, please
Program error: While receiving the Hardware or software fault, please
4201 MiniMech dispenser The note isn't detected when recycled The note is taken away, ignore None
4202 MiniMech dispenser Timeout, note recycled Record the amount of recycled notes None
No note at exit slot, recycling is not
4203 MiniMech dispenser The note is taken away, ignore None
allowed
When execute PURGE, the note is
4204 MiniMech dispenser Take the note back and keep a record None
presented
4211 MiniMech dispenser Invalid withdrawal amount Input error, ignore None
Beyond the maximum withdrawal
4212 MiniMech dispenser Input error, ignore None
amount (100 notes)
4213 MiniMech dispenser Hardware configuration error Check the configuration file None
4214 MiniMech dispenser The amount of note presented is wrong Cashbox interface executing error, None
4215 MiniMech dispenser Foreign matter at entry slot ignore the slot and clean the foreign
Check None
4216 MiniMech dispenser Exit slot sensor is dirty matter the sensor with cotton bud
Clean None
Check if the cash-box is empty, if it is
4220 MiniMech dispenser Note feeding failure 0x21
placed properly or is in position
Take the note or foreign matter away
4221 MiniMech dispenser Abnormal note at dispenser slot 0x24
and keep a record
Check the notes in the cash-box and
4222 MiniMech dispenser The note is too long 0x25
check if the notes are laid in alignment
Clean the jammed note and record the
4223 MiniMech dispenser Note jam at dispenser slot 0x26
amount
Check if foreign matter is jammed at
4224 MiniMech dispenser Transport fault the transport, or if the sate switch of 0x2A
control board is on
4225 MiniMech dispenser NV fault Module fault, please contact the 0x2C
4226 MiniMech dispenser Transport diverter fault supplier fault, please contact the
Module 0x2D
supplierthe slot, if the problem still
Clean
4227 MiniMech dispenser Counting error of exit slot 0x2E
occurs, please contact the supplier
4228 MiniMech dispenser NV error Module fault, please contact the 0x2F
supplier
Check if the note size is illegal, and re-
4229 MiniMech dispenser Too many notes are recycled each time start "Learning note", then repair the 0x30
feeding module
4230 MiniMech dispenser Control board memory fault Module fault, please contact the 0x34
supplier
4231 MiniMech dispenser Operation timeout please check if communication line and 0x36
hardware device is normal
Check if the note size is illegal, and re-
4232 MiniMech dispenser Note queue error 0x37
start "Learning note"
4233 MiniMech dispenser In valid command is accepted Software fault, please contact the 0x4F
4234 MiniMech dispenser Cash-out when initialization supplierthe note information
Record None
4235 MiniMech dispenser Other errors None
software
4248 MiniMech dispenser Too many notes requested None
software
4249 MiniMech dispenser Invalid requesting command None
software
4250 MiniMech dispenser Dispenser slot counting error None
software
4251 MiniMech dispenser DMS non-existence Check if DMS is power-on and is used None
45/273
Code Code
Safe module authentication error/no
4252 MiniMech dispenser DMS fault, please contact the supplier None
authentication
Check if the communication parameter
4253 MiniMech dispenser Sate module authentication error is correct; DMS fault, please contact None
the supplier
4254 MiniMech dispenser Data verification error Software fault, please contact the None
4255 MiniMech dispenser Serial port operation error supplier fault, please contact the
Software None
supplier
1. Check if the cashbox is empty;
2. Check if the note is placed properly;
4260 MiniMech dispenser Note feeding failure 21
3. Check if note feed sensor fault, if is,
please clean or replace it
1. Check if the note is at exit slot, if is,
4261 MiniMech dispenser Abnormal note at exit slot please clear the note; 24
2. Check if exit diverter fault
1. Please check the note size;
4262 MiniMech dispenser Note at the exit for longer time 2. Check if exit sensor fault, if is, 25
please clean or replace it
1. Check if the note is jammed at the
4263 MiniMech dispenser Note jam at exit slot exit, remove the note; 26
2. Check if exit mechanism fault
1. Check if note is jammed in transport,
if is, remove the note;
2. Pulse disk sensor fault, Replace the
4264 MiniMech dispenser Transport error 2A
fault sensor;
3. Transport motor fault, replace the
motor
1. Double note detector fault, clean or
4265 MiniMech dispenser Double note detector fault replace it; 2C
2. Double detector mechanism fault
1. Check if note is jammed at the
4266 MiniMech dispenser Diverter error 2D
diverter;
2. Exit
1. Diverter mechanism
sensor fault
fault, clean or Replace
the fault sensor;
4267 MiniMech dispenser Counting error at exit slot 2E
2. Exit mechanism fault;
3. Control board fault, replace it
1. Check if note is jammed in feed
4268 MiniMech dispenser Note feed transport fault transport, if is, remove the note; 2F
2. Feed transport mechanism fault
1. Check note size, or execute learning-
4269 MiniMech dispenser Too many note recycled notes again; 30
2. Check the note feeder
Switch control board off then on and
4270 MiniMech dispenser Control board memory parameter error execute learning-notes, if the problem 34
still remains, replace the control board
4271 MiniMech dispenser Operation timeout 36
Switch control off then on, if the
4272 MiniMech dispenser Control board fault 37
problem still remains, replace the
4273 MiniMech dispenser Invalid command parameters control
Softwareboard
fault, please contact the 4F
suppliercontrol off then on, if the
Switch
4274 MiniMech dispenser Reset error None
problem still remains, replace the
control board
Serial port isn't opened/fail to be
4291 MiniMech dispenser please check if communication line and None
opened/communication error
configuration file is normal
ATM configuration file error or
4292 MiniMech dispenser Communication component None
of configuration file is correct
4293 MiniMech dispenser NAK returned(re-send command) Ignore None
4294 MiniMech dispenser Fail to send command Communication fault None
4295 MiniMech dispenser Command or command parameter error None
software
46/273
Code Code
4296 MiniMech dispenser Format of data received error None
software
4297 MiniMech dispenser Length of data received error None
software
Data received is found to be wrong Software fault, please contact the
4298 MiniMech dispenser None
after verification supplier
4299 MiniMech dispenser Serial port communication timeout None
of configuration file is correct
Undefined command (command Software fault, please contact the
4331 DIP card reader 1
inputted can not be identified) supplier
4332 DIP card reader Unsupported command 2
software
4333 DIP card reader Command data error 4
software
initialize the card reader, if the problem
4334 DIP card reader Sensor abnormal 10
still remains, replace the card reader
1. The user card is not standard card or
is damaged, ignore;
4335 DIP card reader Fail to read or other error 20
2. If the problem occurs repeatedly,
please check and repair the card reader
is damaged, ignore;
4336 DIP card reader No start sign STX in card data 21
Not detect correct vertical redundancy is damaged, ignore;
checking (VRC) code 2. If the problem occurs repeatedly,
is damaged, ignore;
4338 DIP card reader No end sign ETX in card data 23
Not detect correct longitudinal is damaged, ignore;
redundancy checking (LRC) code 2. If the problem occurs repeatedly,
No magnetic strip or the card can not is damaged, ignore;
be decoded 2. If the problem occurs repeatedly,
is damaged, ignore;
4341 DIP card reader SS-ES-LRC card, i.e. non-data card 27
Power signal detecting failure, power initialize the card reader after the
down power recover
initialize the card reader after the
4343 DIP card reader POWER-LINE (VCC) signal abnormal 60
power recover
4344 DIP card reader Receiving ATR error Invalid IC card, initialize the card 61
Unsupported communication protocol reader
4345 DIP card reader Unsupported IC card, ignore 62
by IC card (or SAM card)
IC card (or SAM card) communication
error (no response)
4347 DIP card reader IC card data communication error Unsupported IC card, ignore 64
Sending IC card communication
4348 DIP card reader command before receiving ATR, as a 65
software
result, command sequence error
IC card (or SAM card) returns ATR;
ISO/IEC7816-3 isn't supported by IC
card
IC card (or SAM card) return ATR;
4350 DIP card reader EMV'96 VER3.1.1 isn't supported by Unsupported IC card, ignore 69
IC card
47/273
Code Code
1. Hardware error, initialize the card
reader;
4351 DIP card reader F-ROM writing error 70
replace the card reader
1. Hardware error, initialize the card
reader;
4352 DIP card reader EEPROM operation error 72
4353 DIP card reader Invalid data returned None
software
4354 DIP card reader Undefined error None
software
1. initialize the card reader;
4355 DIP card reader Illegal response data 2. If the problem occurs repeatedly, None
Hardware or communication fault,
4356 DIP card reader Communication timeout please check if the communication None
cable or hardware device is abnormal
ACK answer signal hasn't been
4357 DIP card reader please check if the communication None
received
Correct ACK answer signal hasn't been
4358 DIP card reader please check if the communication None
received
4359 DIP card reader Serial port operation error please check if the communication None
4360 DIP card reader Fail to send data at serial port please check if the communication None
4361 DIP card reader Fail to receive data at serial port please check if the communication None
4362 DIP card reader Data frame detecting error please check if the communication None
4371 DIP card reader Security unit program checking error Replace the faulty equipment 71
Power-on and initialize the machine, if
4372 DIP card reader the security unit fault the problem still remains, examine and 76,95,97
repair the faulty equipment
4373 DIP card reader Metal is detected by security unit Clean the jammed card manually 96
4701 SDD dispenser Low level (too few notes) Replenish notes None
4702 SDD dispenser Notes are rejected during initialization Notes in transport, warning, ignore None
4703 SDD dispenser Notes are presented during Please check the account None
initialization Notes may have been taken away when
4704 SDD dispenser No notes retracted None
retracted, warning, ignore
User has not taken away notes in time,
4705 SDD dispenser Timeout, notes retracted None
warning message, ignore
4711 SDD dispenser Fail to send command None
hardware is in trouble
4712 SDD dispenser Fail to receive command None
4713 SDD dispenser Frame detecting error None
4714 SDD dispenser BCC verification error None
4715 SDD dispenser Serial port operation error None
4716 SDD dispenser Invalid command received None
software
48/273
Code Code
Please check the account, and initialize
The amount of notes dispensed is
4717 SDD dispenser the dispenser, if the problem still None
wrong
remains, please contact the supplier
initialize the dispenser and check if the
4718 SDD dispenser Fail to reset None
control board indicator is normal
Remove possible jammed notes and
4719 SDD dispenser entry slot is jammed None
clean related sensors
Remove possible jammed notes and
4720 SDD dispenser Exit slot is jammed None
clean related sensors
4721 SDD dispenser Exit sensor is dirty Clean the exit sensor None
4722 SDD dispenser No notes at exit when retracted Please check if the notes are at exit None
4723 SDD dispenser Other software errors Software fault, please contact the None
supplier
Check if the cashbox is empty, or if the
4730 SDD dispenser Note feed failure cashbox is not in the carrier, of if its 21
hardware setup error
Remove the jammed notes and clean
4731 SDD dispenser Abnormal note at feeder 22
the feeder sensor
4732 SDD dispenser Abnormal note at double note detector 23
the double note detector
4733 SDD dispenser Abnormal note at exit slot 24
the exit sensor
4734 SDD dispenser Over-length note at exit slot Check and remove the note 25
4735 SDD dispenser Abnormal note at exit slot 26
the exit sensor
Check if the timing wheel is in
4736 SDD dispenser Abnormal timing wheel improper position or has been 2A
damaged, if is, initialize the dispenser
Check if the double note detector is in
4737 SDD dispenser Double note detector fault improper position or becomes loose, if 2C
is, initialize the dispenser
4738 SDD dispenser Diverter fault Check related mechanism 2D
Exit sensor is too dirty or broken
4739 SDD dispenser Exit sensor counting error 2E
down, clean or replace it
Note missing is detected by double note Check if abnormal note is at the
4740 SDD dispenser 2F
detector transport, and initialize the dispenser
4741 SDD dispenser Too many notes recycled Check note size and quality 30
Clear the jammed note and initialize
4742 SDD dispenser Note jam at exit slot 31
the dispenser
Switch power off and re-start the
4743 SDD dispenser Abnormal control board CPU dispenser, if the problem still remains, 32
replace the control board
4744 SDD dispenser Control board hardware fault dispenser, if the problem still remains, 33
4747 SDD dispenser Operation timeout 36
Check if the control board setup is
Communication setup is changed after
4749 SDD dispenser changed manually during transaction, 38
module startup
and restart the dispenser
4750 SDD dispenser Cashbox empty Replenish notes None
Beyond maximum withdrawal amount Contact the supplier and update the
4751 SDD dispenser None
(100 notes) software
49/273
Code Code
4752 SDD dispenser Configuration file error None
software
4753 SDD dispenser Counting error at exit slot Clean or replace the exit counting None
sensor the supplier and update the
Contact
4780 SDD dispenser DMM non-existence None
software
DMM authentication error/ no Contact the supplier and update the
authentication software
4782 SDD dispenser DMM initialization error None
software
serial port not opened/fail to be Check if the communication cable or
opened/communication error hardware device is abnormal
ATM configuration file error or
4792 SDD dispenser CommManager component None
software
4793 SDD dispenser NAK returned, re-send command check if the communication cable or None
hardware device is abnormal
4794 SDD dispenser Fail to send command check if the communication cable or None
4795 SDD dispenser Command or command parameter error check if the communication cable or None
4796 SDD dispenser Format of data received is wrong check if the communication cable or None
4797 SDD dispenser Length of data received is wrong check if the communication cable or None
The data received is found to be wrong
4798 SDD dispenser check if the communication cable or None
after verification
4799 SDD dispenser Serial port communication timeout check if the communication cable or None
Printer is in offline state or its cover is Close the cover, then initialize the
4810 PR2 passbook printer None
opened printer
4811 PR2 passbook printer Printer cover opened Close the cover None
4812 PR2 passbook printer Printer is in offline state Make the printer on-line and initialize None
it Page turning required, ignore;
1.
Print firmware is at the last printable
4813 PR2 passbook printer 2. No printable page in user passbook, None
line
ignore (the passbook needs to be
Print command length or command replaced)
parameter length exceeds limit software
check if the communication cable or
4820 PR2 passbook printer Fail to send command to the printer None
the power supply is abnormal
ACK answer signal hasn't been check if the communication cable or
received after sending data to the the power supply is abnormal
printer check if the communication cable or
4822 PR2 passbook printer Fail to receive data None
check if the communication cable or
4823 PR2 passbook printer Receive NAK after sending ENQ None
Medium jammed, clear the jammed
4824 PR2 passbook printer Status error None
medium and initialize the printer
1. Wait until the current command is
done, ignore
4825 PR2 passbook printer Printer is busy None
2. If the printer is in busy state always,
restart and initialize the printer
4826 PR2 passbook printer Print buffer full initialize the printer None
Print data format error or illegal print Contact the supplier and update the
characters software
50/273
Code Code
Passbook damaged or printer magnetic
Verification error in writing magnetic
4828 PR2 passbook printer head fault; If the problem occurs None
strip
repeatedly, check and repair the printer
Passbook damaged or printer magnetic
Verification error in reading magnetic
4829 PR2 passbook printer head fault; If the problem occurs None
strip
repeatedly, check and repair the printer
Print medium length error, initialize the
4830 PR2 passbook printer Print medium length error None
printer
The data is found to be wrong after Contact the supplier and update the
verification software
1. Hardware error, please restart and
initialize the printer;
4832 PR2 passbook printer Printer mechanism fault None
check and repair the printer
Communication error or printer fault,
4833 PR2 passbook printer Illegal character string received check the communication line and the None
printer
Passbook isn't inserted in allowed time,
4834 PR2 passbook printer initialize the printer None
timeout error
4835 PR2 passbook printer The printer receives illegal data None
software
Passbook is not taken away in allowed User operation timeout, remind user to
time take the passbook in time
4837 PR2 passbook printer Data receiving timeout None
Command error, which happen when Contact the supplier and update the
incorrect command is received software
Paper jammed while feeding or initialize the printer, or clear the paper
presenting paper manually, then initialize the printer
Magnetic strip becomes blank, which Passbook damaged or printer magnetic
4840 PR2 passbook printer happen when the character cannot be head fault, please initialize the printer None
read during magnetic strip reading or check and repair the printer
magnetic
Contact the head
supplier and update the
4841 PR2 passbook printer System is interrupted, receiving error None
software
The magnetic strip standard is not the
4842 PR2 passbook printer Unsupported track number same as that set by the printer, please None
4843 PR2 passbook printer The number of print lines error Software fault, please contact the None
supplierif the communication cable or
Operation timeout, not receive response Check
data hardware device is abnormal
Data has been scanned successfully,
4900 Bar code scanner Ignore None
normal code
Scanner has been initialized
successfully, normal code
PC serial port has been initialized
successfully, normal code
Check parameters of the configuration
4920 Bar code scanner Baud rate setup error, warning code None
file and update software
Setting of parity check bit error, Check parameters of the configuration
4921 Bar code scanner None
warning code file and update software
Check parameters of the configuration
4922 Bar code scanner No data is scanned, warning code None
file and update software
initialization, if the problem still
4923 Bar code scanner Abnormal state None
occurrence, replace the barcode
4924 Bar code scanner Warning code scanner
Ignore None
Check the configuration parameters
4940 Bar code scanner Communication configuration error None
and then retry
4941 Bar code scanner Fail to receive data Re-send command None
4942 Bar code scanner Fail to send data Re-send command None
Error occurs when receiving the
4943 Bar code scanner Re-send command None
scanner response
51/273
Code Code
Error occurs when receiving the
4944 Bar code scanner Re-send command None
scanner ACK
4945 Bar code scanner Error occurs when receiving data Re-send command None
4946 Bar code scanner Command error Software fault None
4947 Bar code scanner Parameter error Software fault None
Communication line is broken, please
4948 Bar code scanner Communication is abnormal None
check communication circuit or device
The command interface is not
4949 Bar code scanner Software fault None
supported when in automatic scan
mode
The automatic scan interface is not
4950 Bar code scanner Software fault None
supported when in command mode
Check the name and path of the
4998 Bar code scanner Loading DLL failed None
dynamic libraries
Communication line is broken, please
4999 Bar code scanner Data receiving timeout None
check communication circuit or device
F400/100 cash
5001 Low level Replenish notes None
dispenser
F400/100 cash Some cashboxes lack of configuration Contact the supplier and update the
5002 None
dispenser items software
F400/100 cash Contact the supplier and update the
5003 Log data verification error None
dispenser software
F400/100 cash
5004 Note recycled during initialization Warning, ignore None
dispenser
F400/100 cash At least two cashboxes have the same
5005 Reset ID None
dispenser ID
F400/100 cash Recycle transport sensor is too dirty or
5006 No note is found when recycled None
dispenser is damaged, clean or Replace the fault
F400/100 cash sensor
5007 Note retracted timeout Ignore None
dispenser
5011 Specified cassette can not be used None
dispenser software
F400/100 cash All of cashboxes lack of configuration Contact the supplier and update the
5012 None
dispenser information software
5013 No 2nd cashbox 20××
dispenser software
5014 No 3rd cashbox 30××
dispenser software
5015 No 4th cashbox 40××
dispenser software
F400/100 cash Beyond maximum withdrawal amount Contact the supplier and update the
5016 None
dispenser (99 notes) software
F400/100 cash Cashbox position changed in Cashbox is drawn out in transaction,
5017 None
dispenser transaction restart the software
F400/100 cash Hardware configuration information Contact the supplier and update the
5018 None
dispenser error software
5019 No specified cashbox None
dispenser software
F400/100 cash Feed sensor fault or related mechanism
5020 1st cashbox feeding failure 18××
dispenser fault
5021 2nd cashbox feeding failure 28××
dispenser fault
5022 3rd cashbox feeding failure 38××
dispenser fault
5023 4th cashbox feeding failure 48××
dispenser fault
1. Clean or replace the motor pulse
F400/100 cash
5024 Motor pulse counting error sensor; 73××
dispenser
2. Examine and repair the motor and
F400/100 cash related transmission parts
5025 Note remains in transport Clear the note in transport 70××
dispenser
F400/100 cash Check note jam position and clear the
5026 Note jam in note feeder transport 78××
dispenser jammed note
52/273
Code Code
5027 Note jam in NV transport 79××
5028 Note jam in transport None
5029 Note jam in recycle transport 7B××
5030 Note jam in dispensing transport None
5031 Note jam in exit transport 7A××
F400/100 cash 1. Clean or replace NV sensor;
5032 Note checking error 88××
dispenser 2. Check and repair NV hardware
5035 NV fault 89××
1. Check and repair the motor and
related transmission parts;
F400/100 cash
5037 Motor over-current 2. Switch the motor power-off, then F3××
dispenser
restart the dispenser, if the problem
5038 NV severe fault 89××
Internal sensor is too dirty or other
F400/100 cash mechanism fault, please clean or
5039 Sensor fault F8××
dispenser Replace the fault sensor, or check and
repair related assemblies
Lower software fault, restart the
F400/100 cash
5040 Module internal error dispenser, if the problem still remains, 72××
dispenser
F400/100 cash
5041 Cashbox empty Replenish notes None
dispenser
F400/100 cash
5042 Maintenance state Ignore None
dispenser
F400/100 cash
5043 Recycle box full Clear the box B5××
dispenser
F400/100 cash
5044 No recycle box Check if the box is in position 10××
dispenser
F400/100 cash Software fault, please contact the
5045 Hardware initial configuration error None
dispenser supplier
F400/100 cash Power fault (power down suddenly,
5046 Switch power on FD××
dispenser manually power-on is needed)
F400/100 cash
5047 RAS command error Input the command again E0××
dispenser
F400/100 cash
5048 Command parameter error Set the parameter again EE××
dispenser
F400/100 cash No configuration information to Contact the supplier and update the
5049 E4××
dispenser specified cashbox software
F400/100 cash Note length or thickness configuring Contact the supplier and update the
5052 E8××
dispenser error software
F400/100 cash
5053 Other hardware fault Please contact the supplier None
dispenser
F400/100 cash Previous cash-out error (used for Contact the supplier and update the
5054 None
dispenser stacker shutter) software
F400/100 cash Cash-out successfully, but no note at Contact the supplier and update the
5055 None
dispenser the shutter (used for stacker shutter) software
5056 Fail to open the shutter before cash-out None
dispenser software
F400/100 cash Dispenser management module non- Contact the supplier and update the
5061 None
dispenser existence software
F400/100 cash Dispenser management module Contact the supplier and update the
5062 None
dispenser authentication error/no authentication software
F400/100 cash Dispenser management module Contact the supplier and update the
5063 None
dispenser initialization error software
53/273
Code Code
F400/100 cash Serial port not opened/fail to be Check the communication cable, if the
5091 None
dispenser opened/communication error problem still remains, contact the
ATM configuration file error or supplier
5092 CommManager component None
dispenser software
5093 NAK returned (re-send command) None
dispenser software
dispenser software
5095 command or command parameter error None
dispenser software
5096 Format of data received error None
dispenser software
5097 Length of data received error None
dispenser software
F400/100 cash Data is found to be wrong after Contact the supplier and update the
5098 None
dispenser verification software
F400/100 cash Check the communication cable, if the
5099 Communication timeout None
dispenser problem still remains, contact the
5110 F510 cash dispenser Low level supplier notes
Replenish None
Recycle transport sensor is too dirty or
5111 F510 cash dispenser No note is found when recycled A4 XX
is damaged, clean or Replace the fault
5112 F510 cash dispenser Some cashboxes lack of configuration sensor
Software fault, please contact the None
items
At least two cashboxes have the same supplier if the cashbox hardware
Check
5113 F510 cash dispenser None
ID configuration is correct
Bundle-stacker is too dirty or is
5114 F510 cash dispenser No notes in bundle-stacker 52 XX
damaged, clean or replace its sensor
5115 F510 cash dispenser Log data verification error Software fault, please contact the F6 XX
supplier
Notes may have been taken away when
5116 F510 cash dispenser No note at exit slot when note recycling None
recycled, warning, ignore
5117 F510 cash dispenser Notes are recycled during initialization Warning, ignore None
5118 F510 cash dispenser Notes are drawn out during note Warning, normal None
recycling Check if it is note jam or other
5131 F510 cash dispenser Specified cassette can not be used None
mechanism fault
5132 F510 cash dispenser No specified cashbox None
software
5133 F510 cash dispenser Note dispensing amount repetition None
software
5134 F510 cash dispenser No 2nd cashbox 14 XX
software
5135 F510 cash dispenser No 3rd cashbox 20 XX
software
5136 F510 cash dispenser No 4th cashbox 24 XX
software
software
software
software
software
Restart the dispenser, if the problem
5141 F510 cash dispenser Dispenser internal error 02,04,0C,72 XX
Feed sensor fault or related mechanism
5142 F510 cash dispenser 1st cashbox feeding failure 18 XX
fault
5143 F510 cash dispenser 2nd cashbox feeding failure 28 XX
fault
5144 F510 cash dispenser 3rd cashbox feeding failure 38 XX
fault
5145 F510 cash dispenser 4th cashbox feeding failure 48 XX
fault
54/273
Code Code
5146 F510 cash dispenser 5th cashbox feeding failure 1C XX
fault
fault
fault
fault
Dispenser, no configuration Contact the supplier and update the
information of the cassette software
1. Clean or replace the motor pulse
5151 F510 cash dispenser Motor pulse counting error sensor; 73 XX
2. Examine and repair the motor and
5152 F510 cash dispenser Notes remain in transport relatedremaining
Clear transmission parts
notes in transport 70 XX
Check note jam position and clear the
5153 F510 cash dispenser Note jam in note feeder transport 78 XX
jammed note
5154 F510 cash dispenser Note jam in NV transport 79 XX
jammed note
5155 F510 cash dispenser Note jam in transport 7A,7DXX
jammed note
5156 F510 cash dispenser Note jam in recycle transport 7B,7E XX
jammed note
5157 F510 cash dispenser Note jam in dispensing transport 7C XX
jammed note
1. Clean or replace NV sensor;
5158 F510 cash dispenser Note checking error 81,82,83,84,85,86,88 XX
2. Check and repair NV hardware
The pool fault or related sensor fault,
5159 F510 cash dispenser Pool reposition error please clean or Replace the fault 50 XX
sensor, or examine and repair related
parts
The pool fault or related sensor fault,
5160 F510 cash dispenser Pool lifting error please clean or Replace the fault 51 XX
sensor, or examine and repair related
parts
NV mechanism or related sensor fault,
5161 F510 cash dispenser NV internal error please check related parts or Replace 89 XX
the fault sensor
5162 F510 cash dispenser Shutter fault Hardware fault, please check the A1,A2, A8 XX
shutter
1. Check and repair the motor and
related transmission parts;
5163 F510 cash dispenser Motor over-current 2. Switch the motor power-off, then F1,F3 XX
restart the dispenser, if the problem
Internal sensor is too dirty or other
mechanism installation failure, please
5164 F510 cash dispenser Internal sensor fault F8 XX
clean or Replace the fault sensor, or
check and repair related parts
Cashbox is drawn out in transaction,
5165 F510 cash dispenser Cashbox ID changed in transaction None
restart the software
Configuration file directory error or not Contact the supplier and update the
found software
5167 F510 cash dispenser Configuration parameters error None
software
Please exit from the maintenance state,
5168 F510 cash dispenser In maintenance state C0 XX
then execute command
5169 F510 cash dispenser Recycle box full Clear the box B5 XX
5170 F510 cash dispenser No recycle box Check if the box is in position 10 XX
Control board fault, please contact the
5171 F510 cash dispenser Control board not set correctly F0 XX
supplier to set the control board again
Clear note jam, then switch power off
5172 F510 cash dispenser Severe note jam FA XX
and restart the dispenser
5173 F510 cash dispenser Cashbox empty Replenish notes None
5174 F510 cash dispenser Other errors None
55/273
Code Code
Configuration file error, dispenser Contact the supplier and update the
management module not found software
Dispenser management module Contact the supplier and update the
authentication error software
Dispenser management module Please contact the supplier to check
initialization error and repair the module
5190 F510 cash dispenser Serial port configuration error None
software
5191 F510 cash dispenser Serial port opening error None
software
Serial port component initialization Contact the supplier and update the
error software
Software fault, please restart the
5193 F510 cash dispenser NAK returning error program, if the problem still remains, None
5194 F510 cash dispenser Fail to send command software None

5195 F510 cash dispenser command or command parameter error software None

5196 F510 cash dispenser Format of data received error software None

5197 F510 cash dispenser Length of data received error software None

Data is found to be wrong after
5198 F510 cash dispenser software None
verification
Check the communication cable, if the

5199 F510 cash dispenser Communication timeout None
problem still remains, contact the
5301 UPS Normal status supplier
Ignore None
5302 UPS Buzzer opened Ignore None
5303 UPS Buzzer closed Ignore None
5304 UPS Inverter mode (for on-line UPS) Normal operation None
5305 UPS Bypass mode UPS not started, ignore None
5306 UPS Self-test Ignore None
5307 UPS Non self-test Ignore None
5308 UPS UPS power off Ignore None
5309 UPS UPS power on Ignore None
Warning prompt, check the
5330 UPS Lack of function configuration item None
configuration file
5331 UPS Battery voltage low Warn code, shut down the UPS quickly None
No power-off delay task exists when
5332 UPS Warning prompt, ignore None
cancelling the power-off delay
UPS, UPS model and DLL versions
5341 UPS Check DLL and its version None
mismatch
5342 UPS Invalid command Unsupported command by UPS None
Command sequence error or Software error, please check the
5343 UPS None
unsupported command interface calling sequence
Software error, please check the
5344 UPS Command parameter error None
parameter validity
Invalid response is returned. DLL and
5345 UPS Response error None
UPS versions mismatch
5346 UPS Fail to send data None
hardware works normally
Check the loads, if necessary, remove
5347 UPS Overload None
some; or check if the load is in short
circuit
Mains failure, please save the data and
5348 UPS Inverter mode None
close the application immediately
5349 UPS UPS interior failure Examine and repair UPS None
56/273
Code Code
5350 UPS UPS power-off failure Examine and repair UPS None
5351 UPS UPS power-on failure Examine and repair UPS None
Under normal mains, resend the start
5352 UPS UPS restart failure None
command
The UPS enters battery mode
5353 UPS UPS mains failure automatically. Thus, please save the None
data and close the application
immediately
Check the COM component and
5354 UPS Fail to call COM component None
configuration file
Check serial port and its board
parameter setup. Check if the
5409 UPS Operation timeout None
communication cable is in well
connection, and if COM component is
correct
Communication error, please re-send
the command. If re-sending fails,
5451 Coin acceptor C435 No ACK please check if the communication None
cable of serial port is connected
correctly; if is, switch off the circuit
board, then restarterror,
Communication it please re-send
5452 Coin acceptorC435 ACK responds error please check if the communication None
board, then restart itconfiguration item
Communication
5453 Coin acceptor C435 Serial port setup error None
error, please check
These error cannot be recognized by
the software. Thus, it is recommended
5454 Coin acceptorC435 Other errors None
to analyze the equipment state and
draw a conclusion
5455 Coin acceptor C435 Data package format error please check if the communication None
board, then restartinterference
Communication it or lower
application lost, please re-send the
5456 Coin acceptorC435 Illegal command None
command. If the problem still occurs,
re-start the circuit board
5457 Coin acceptor C435 Shutter fault Please check the shutter and its sensor None
5458 Coin acceptorC435 Coin acceptor fault Please check coin acceptor None
5459 Coin acceptor C435 Cam fault Please check the cam None
5499 Coin acceptorC435 Timeout error please check if the communication None
5611 Device indicator Equipment non-existence board,
Please then
checkrestart it
and re-send the command None
5612 Device indicator Image parameter error Please check and re-send the command None
5613 Device indicator Color parameter error Please check and re-send the command None
5614 Device indicator Frequency parameter error Please check and re-send the command None
5651 Device indicator Illegal command Please check and re-send the command None
5652 Device indicator ACK answer signal hasn't been Please re-send the command None
5653 Device indicator received
ACK respond error Please re-send the command None
5654 Device indicator Serial port configuration error Please contact the supplier None
5655 Device indicator Fail to initialize the COM components Please contact the supplier None
Communication or hardware faults,
5656 Device indicator Please contact the supplier None
please check if they work normally.
5658 Device indicator Undefined error Please contact the supplier None
Communication or hardware faults,
5699 Device indicator Please re-send the command None
please check if they work normally
5706 Coin channel Normal code Ignore None
5707 controller
Coin channel Normal code Ignore None
controller
57/273
Code Code
5708 Coin channel Normal code Ignore None
5709 controller
Coin channel Normal code Ignore None
5716 controller
Coin channel Coin hopper near empty Replenish coin None
5717 controller
Coin channel Coin hopper empty Replenish coin None
controller Communication error, try again. If it is
Coin channel
5719 Command parameter error not success, check if the None
controller
communication cable works abnormal
5746 Coin channel Hopper empty or mechanism fault or restart the
Assembly PCB
fault, please check None
5747 controller
Coin channel Coin jam in hopper Assembly fault, please check None
5748 controller
Coin channel Hopper riffle fault Assembly fault, please check None
5749 controller
Coin channel Hopper extender motor fault Assembly fault, please check None
controller Communication error, please re-send
Coin channel please check if the communication
5750 Illegal command None
controller cable of serial port is connected
correctly; if is, switch the circuit board
off then on.
5751 ACK has not been received None
off then on.
5752 ACK responded error None
5753 Coin channel Serial port parameter error off then on. error, please check
Configuration None
5754 controller
Coin channel Fail to initialize COM components Shut down the machine to check None
controller Communication error, please re-send
5755 Hardware return with invalid response cable of serial port is connected None
controller
off then on works abnormal or restart
the PCB
5757 Coin channel Undefined error off then
Shut on the machine to check
down None
5758 controller
Coin channel Fail to read configuration file Please check None
5766 controller
Coin channel Fail to initialize COM components Assembly fault, please check None
5767 controller
Coin channel Hardware return with invalid responds Assembly fault, please check None
5768 controller
Coin channel Motor jam or sensor 1 fault Assembly fault, please check None
5769 controller
5770 controller
5771 controller
Coin channel Reverse installation of sensor2 and 3 Assembly fault, please check None
5772 controller
Coin channel Three sensors all fault Assembly fault, please check None
controller
Coin channel Contact the supplier and the update
5773 Undefined command None
controller software
Coin channel Try again or check if the
5774 ACK hasn't responded None
controller communication cable works abnormal
5775 ACK responded error None
5777 Coin channel Motor jammed or command timeout Shut down the machine to check None
controller
Coin channel Setup error, enable the specific hopper
5786 Specific hopper non-existence None
controller again
5787 Coin channel Read the configuration file incorrectly Re-initialize None
controller
58/273
Code Code
Coin channel please check if the communication None
5794 Illegal command
Coin channel ACK answer signal hasn't been please check if the communication
5795 None
controller received cable of serial port is connected
Coin channel please check if the communication None
5796 ACK respond error
5797 Coin channel Serial port configuration error board, then restart
Configuration it please check
error, None
5798 controller
Coin channel Other errors Shut down the machine to check None
controller Contact the supplier and the update
5921 ATM status indicator Indicator parameter error None
software
Contact the supplier and the update
5922 ATM status indicator Buzzer parameter error None
software
5923 ATM status indicator Receive buffer full None
software
5924 ATM status indicator Command error None
software
5951 ATM status indicator Serial port configuration error Check the configuration files None
5952 ATM status indicator COM component initialization error Check the configuration files None
5953 ATM status indicator Unknown error None
software
5999 ATM status indicator Communication timeout None
6000 Token acceptor Successful operation Ignore None
6001 Token acceptor Token in Ignore None
6021 Token acceptor Token out from transport 0 Ignore None
6024 Token acceptor No token at entry slot Ignore None
6025 Token acceptor Command repetition Update the software None
6051 Token acceptor Token acceptor busy Update the software None
6052 Token acceptor Unknown command Update the software None
6053 Token acceptor Turntable jam Please check the mechanism. None
Check if foreign matter is at the
6054 Token acceptor Foreign matter at entry slot None
acceptor entrance
6055 Token acceptor Token jam at transport 0 Please check the mechanism None
6058 Token acceptor No token at transport 0 Please check the mechanism None
6061 Token acceptor Fail to close the shutter of transport 0 Please check the mechanism None
6062 Token acceptor Fail to close the shutter of transport 1 Please check the mechanism None
6063 Token acceptor Fail to open the shutter of transport 0 Please check the mechanism None
6064 Token acceptor Fail to open the shutter of transport 1 Please check the mechanism None
6065 Token acceptor Command sequence error Software fault, please contact the None
6066 Token acceptor Other errors supplier the command
Re-send None
6067 Token acceptor Coin-in stand-by timeout Check hardware None
6068 Token acceptor Too many waste coins Check card reader None
6069 Token acceptor Fail to initialize Sankyo card reader Check card reader None
6070 Token acceptor Dispensing amount overlimit Software fault, please contact the None
6071 Token acceptor Several tokens in read/write area supplier the acceptor
initialize None
6095 Token acceptor Configuration file reading error Check the configuration file None
59/273
Code Code
Communication cable fault, please
6096 Token acceptor Data received error None
check serial port
6097 Token acceptor Fail to send data at serial port Software fault, please contact the None
6098 Token acceptor Serial port configuration error supplier
Check the configuration file. None
Communication cable fault, please
6099 Token acceptor Serial port communication timeout None
check serial port
6101 LED display module Normal code Ignore None
Check if Dunite assemblies are
6151 LED display module COM assemblies error None
installed, and if serial port has been
6152 LED display module Invalid data occupied
Re-send the command None
6153 LED display module The inputted control parameter is Input the parameter again None
6154 wrong
LED display module Configuration file error Check the configuration file None
Check if serial port is with correct
6199 LED display module Timeout configuration, and if communication None
cable and hardware equipment work
Envelope deposit properly
6501 Shutter in close state, normal code Ignore None
shutter
Envelope deposit
6502 Shutter in open state, normal code Ignore None
shutter
Envelope deposit Invalid command received, warning Contact the supplier and update the
6520 None
shutter code software
Envelope deposit Shutter fault, please contact the
6540 Shutter sensor fault None
shutter supplier
Envelope deposit Fail to open the shutter, shutter in close Motor or the shutter is jammed, clear
6541 None
shutter state the foreign matter manually
Envelope deposit Fail to open the shutter, shutter half- The shutter is jammed, clear the
6542 None
shutter opened foreign matter manually
Envelope deposit Fail to close the shutter, motor turning Motor or the shutter is jammed, clear
6543 None
shutter failure, shutter in open state the foreign matter manually
Envelope deposit Fail to close the shutter, shutter half- The shutter is jammed, clear the
6544 None
shutter opened foreign matter manually
Envelope deposit Fail to close the shutter, door is The shutter is jammed, clear the
6545 None
shutter jammed by foreign matter and is full foreign matter manually
Envelope deposit opened Contact the supplier and update the
6546 COM component error None
shutter software
6547 Invalid data returned None
shutter software
Envelope deposit Shutter fault, please contact the
6548 Shutter in abnormal state None
shutter supplier
shutter software
shutter hardware device is abnormal
shutter hardware device is abnormal
Coin acceptor works normally, normal
6601 Coin acceptor G46 Ignore None
code
6602 Coin acceptor G46 Coin A cassette full Ignore None
6603 Coin acceptor G46 Coin B cassette full Ignore None
6604 Coin acceptor G46 Coin A and B cassettes full Ignore None
The acceptor is just power-on and
6621 Coin acceptor G46 The acceptor is busy, ignore None
begins initializing.
Invalid command or command
6622 Coin acceptor G46 Please check their validity None
parameter error
6623 Coin acceptor G46 All the coin cassettes empty, warning Shield the coin function None
6624 Coin acceptor G46 codeamount of coin A is not enough
The Ignore None
6625 Coin acceptor G46 The amount of coin B is not enough Ignore None
The total amount of the cassettes is not
6626 Coin acceptor G46 Ignore None
enough
No ACK respond in the acceptor Check the communication cable and
6641 Coin acceptor G46 None
module the module
6642 Coin acceptor G46 ACK respond error initialize the acceptor module. None
60/273
Code Code
6643 Coin acceptor G46 Invalid respond returns Please initialize and re-send the None
6644 Coin acceptor G46 Invalid command commandinitialize and re-send the
Please None
6645 Coin acceptor G46 Keypad mode, not applicable command
Please initialize and re-send the None
6646 Coin acceptor G46 Disable mode, reposition is needed command
Please initialize the acceptor None
Please initialize the acceptor. If the
6647 Coin acceptor G46 External hardware error None
problem still occurs, replace it
6648 Coin acceptor G46 NV error None
6649 Coin acceptor G46 Acceptor shutter error None
6650 Coin acceptor G46 Coin sorter error None
6651 Coin acceptor G46 Coin-out module error None
6652 Coin acceptor G46 Coin cassette channel error None
6653 Coin acceptor G46 The acceptor power-off Check the power supply None
Check the parameter of the
6654 Coin acceptor G46 Fail to initialize COM assemblies None
communication configuration file
6655 Coin acceptor G46 Cam fault None
problem still occurs, replace the cam
6656 Coin acceptor G46 Internal data error None
It is caused by communication or
hardware error. Thus, please check if
6699 Coin acceptor G46 Timeout None
communication cable or hardware
equipment work normally
6701 Coin shutter Shutter opened Ignore None
6702 Coin shutter Shutter closed Ignore None
6703 Coin shutter Unknown state of the shutter Ignore None
6751 Coin shutter Fail to open the shutter Shut down the machine to check None
6752 Coin shutter Fail to close the shutter Shut down the machine to check None
6753 Coin shutter Illegal command Re-send the command None
6754 Coin shutter Shutter error Shut down the machine to check None
Both sensors fail to detect that the
6755 Coin shutter Shut down the machine to check None
shutter is shielded
Both sensors can detect that the shutter
6756 Coin shutter Shut down the machine to check None
is shielded
6761 Coin shutter ACK answer signal hasn't been Re-send the command None
6762 Coin shutter received
ACK respond error Re-send the command None
6763 Coin shutter Serial port configuration error Please check the configuration file None
6764 Coin shutter Fail to initialize COM assemblies Shut down the machine to check None
6765 Coin shutter Invalid respond returns Re-send the command None
6766 Coin shutter Unknown error Re-send the command None
6767 Coin shutter Configuration file error Shut down the machine to check the None
6768 Coin shutter Fail to unpack file
6799 Coin shutter Communication timeout Re-send the command None
6901 I/O expansion board I/O expansion board is normal Ignore None
6921 I/O expansion board Invalid parameters None
software
6941 I/O expansion board COM component initialization error None
software
6942 I/O expansion board Invalid command None
software
6943 I/O expansion board "reading door status" command error None
software
6944 I/O expansion board Getting door status error None
software
6945 I/O expansion board Door operation timeout None
hardware is ok, if not, contact supplier
6946 I/O expansion board "Indicator status" command error None
software
61/273
Code Code
"Setting indicator status" command Contact the supplier and update the
6947 I/O expansion board None
error software
6948 I/O expansion board Getting indicator status error None
software
6949 I/O expansion board Indicator operation timeout None
hardware is ok, if not, contact supplier
6950 I/O expansion board Other errors None
software
signal board and dynamic library of IO
6951 I/O expansion board Loading the dynamic library failed None
expansion board are under the same
directory
6952 I/O expansion board Initialization failed Retry None
Operation of I/O expansion board Check if the communication cable or
6999 I/O expansion board None
timeout hardware is ok, if not, contact supplier
7001 TCP/IP Fail to create socket Reconnect network or restart the None
7002 TCP/IP Illegal socket machine network or restart the
Reconnect None
7003 TCP/IP machine
DNS fail to resolve the network address Check network configuration None
7004 TCP/IP Network is closed Check network communication line None
7005 TCP/IP Fail to connect network Check network communication line None
7006 TCP/IP Network is disconnected Check network communication line None
7007 TCP/IP Illegal network address parameters Check network configuration None
7008 TCP/IP Network resource is occupied (block) Check network configuration None
7009 TCP/IP Illegal parameters Check network configuration None
7010 TCP/IP Object machine is disconnected or Check network communication line None
7011 TCP/IP restart
Illegal protocol parameters Check network configuration None
Socket don't connect with the required
7012 TCP/IP Check network communication line None
socket
7013 TCP/IP Fail to operate due to non-socket data Reconnect network or restart the None
type request to access object machine is machine
The
7014 TCP/IP Check network configuration None
rejected
7015 TCP/IP Fail to communicate Reconnect network or restart the None
7016 TCP/IP Network address is occupied machine
Check network configuration None
7017 TCP/IP Network resource is occupied (non- Check network configuration None
7018 TCP/IP block)
Insufficient memory Reconnect network or restart the None
7019 TCP/IP Illegal operation machine
7020 TCP/IP Socket is closed Reconnect network or restart the None
7021 TCP/IP Network communication is blocked machine
Check network communication line None
7022 TCP/IP Packet size error Check network configuration None
7023 TCP/IP Fail to access object machine Check network communication line None
7024 TCP/IP Connection is disconnected abnormally Check network communication line None
7025 TCP/IP Communication connection is restarted Check network communication line None
Network address parameter is legal but
7027 TCP/IP Check network configuration None
unavailable
7028 TCP/IP Unsupported address type Check network configuration None
Check network communication line
7029 TCP/IP Connection request is rejected None
and host status
7030 TCP/IP Socket is already in use Check network configuration None
7031 TCP/IP Accessing network is impossible Check network communication line None
7032 TCP/IP Wait timeout before sending data Check network communication line None
7033 TCP/IP Wait timeout before receiving data Check network communication line None
7034 TCP/IP Fail to set parameters Check network configuration None
7035 TCP/IP Fail to allocate heap memory Reconnect network or restart the None
7036 TCP/IP Fail to send ICMP data machine
Check network communication line None
7037 TCP/IP Fail to receive ICMP data Check network communication line None
7038 TCP/IP Network PING failure Check network communication line None
7039 TCP/IP Network PING success Normal state, ignore None
7050 TCP/IP Fail to initialize winsock32.dll Check the winsock32.dll and version None
7051 TCP/IP Increase null session Check network configuration None
7052 TCP/IP Illegal session parameter
7053 TCP/IP Fail to create network session parameter
7054 TCP/IP Status of network connection is Check parameter
network communication line None
abnormal
62/273
Code Code
Check network communication line
7098 TCP/IP Unknown error None
and configuration parameter
7099 TCP/IP Communication timeout Check network communication line None
10101 ATM SN control unit Parameter error Ignore None
10102 ATM SN control unit No legal ATM sequence number Write as ATM serial number None
10103 ATM SN control unit Fail to operate the registry Check the operation authority None
10104 ATM SN control unit DLL execution error Check the status of relative module None
10105 ATM SN control unit Application program running error Re-send the command or update None
Cash dispensing Cash-out when cleaning software
Warning code, please check
11011 0x1001
module transport the account
Cash dispensing Note is retracted when cleaning
11012 Status prompt, ignore 0x1002
module transport
Cash dispensing
11013 Incomplete log data returned Status prompt, ignore 0x1003
module
Cash dispensing
11014 Finish to read Log Status prompt, ignore 0x1004
module
Cash dispensing
11015 Log date empty Status prompt, ignore 0x1005
module
Cash dispensing Fail to write EEPROM when Status warning, shut down
11016 0x1006
module dispensing cash for overhaul
Cash dispensing
11017 No notes in bundle-stacker Status prompt, ignore 0x1007
module
Cash dispensing
11018 No notes in stacker Status prompt, ignore 0x1008
module
Cash dispensing
11019 No notes in dispenser slot Status prompt, ignore 0x1009
module
Cash dispensing Notes enter the bundle retract box Warning code, please check
11020 0x100A
module when cleaning transport the account
Cash dispensing Notes are taken away while
11021 Status prompt, ignore 0x100B
module retracting the cash-out slot notes
Cash dispensing
11040 Other undefined warning Status prompt, ignore
module
Cash dispensing
11041 FCS1 sensor dirty Warning code, clean the FCS3 0x101F
module
Cash dispensing
11042 FCS2 sensor dirty Warning code, clean the FCS2 0x1020
module
Cash dispensing
module
Cash dispensing
module
Cash dispensing
module
Cash dispensing
module
Cash dispensing
11047 SLS sensor dirty Warning code, clean the SLS 0x1025
module
Cash dispensing
11048 MEDS sensor dirty Warning code, clean the MEDS 0x1026
module
Cash dispensing
11049 SRFS/RFS sensor dirty Warning code, clean the RFS 0x1027
module
Cash dispensing
11050 TES sensor dirty Warning code, clean the TES 0x1028
module
Cash dispensing
11051 BRFS/IRFS sensor dirty Warning code, clean the TRFS 0x1029
module
Cash dispensing
11052 SCS sensor dirty Warning code, clean the SCS 0x102A
module
Cash dispensing
11053 PCS sensor dirty Warning code, clean the PCS 0x102B
module
Cash dispensing
11054 BRCS sensor dirty Warning code, clean the BRCS 0x102C
module
63/273
Code Code
Cash dispensing
11055 PES sensor dirty Warning code, clean the PES 0x102D
module
Cash dispensing Warning code, clean the transport
11059 Other sensor dirty
module sensor
Cash dispensing
11061 Interface parameter error Check parameters and try again
module
Cash dispensing
11062 Module type misjudged Restart the machine
module
Cash dispensing Check the cassette parameters of
11063 Cassette parameter error
module the configuration file
Cash dispensing Configuration file error, please
11064 Configuration file error
module check it
Cash dispensing
11065 Invalid dispensing slot position Check dispensing parameters
module
Cash dispensing Check whether the cassette is
11066 Invalid or changed cassette
module exchanged and reinitialized
Cash dispensing Command sequence error or Stop the transaction, check the
11067
module unsupported device status calling process
Cash dispensing Fail to change denomination
11070 Retry
module information
Cash dispensing Reconnect network or restart the
11071 Insufficient memory
module machine
Cash dispensing
11072 Disk space is insufficient Stop the transaction, clean the disk
module
Cash dispensing Fail to load the function dynamic Stop the transaction, check the
11073
module library dynamic library environment
Cash dispensing Stop the transaction, check the
11075 Calculating MAC error
module software environment
Cash dispensing Stop the transaction, replace the
11076 Master key error
module key
Cash dispensing
11077 Audit error Stop service, then restart
module
Cash dispensing Initialize the device, shut down for
11081 Internal pointer error 0x6001
module maintenance if the error still exists
Cash dispensing Initialize the device, shut down for
11082 Note pointer error 0x6002
module maintenance if the error still exists
Cash dispensing Retry and check the software
11083 Command frame fault 0x6003
module version
Cash dispensing Stop the transaction, check the
11084 Invalid command 0x6004
module version
Cash dispensing Stop the transaction,
11085 Frame check error 0x6005
module replace the key
Cash dispensing Stop the transaction,
11086 Insufficient permission 0x6006
module replace the key
Cash dispensing Stop service and check the
11090 EEPROM data check error 0x600A
module hardware
11091 EEPROM operation error 0x600B
module hardware
11092 ID of Flash chip is error 0x600C
module hardware
11093 Flash chip erasing error 0x600D
module hardware
11094 Flash chip operation error 0x600E
module hardware
11095 Flash chip writing error 0x600F
module hardware
11096 DAC chip is error 0x6010
module hardware
11097 SRAM chip is error 0x6011
module hardware
64/273
Code Code
11110 Internal error 0x601E~0x6021
module hardware
Cash dispensing
11111 No 1st cashbox Mask the cassette 0x6101
module
Cash dispensing
11112 1st cashbox feeding failure Mask the cassette 0x6102
module
Cash dispensing
11113 1st cashbox empty Mask the cassette 0x6103
module
Cash dispensing
11114 1st ID invalid Mask the cassette 0x6104
module
Cash dispensing Mask the cassette and check
11115 1st internal error 0x6105~0x6109
module the hardware
Cash dispensing
11121 No 2nd cashbox Mask the cassette 0x6201
module
Cash dispensing
11122 2nd cashbox feeding failure Mask the cassette 0x6202
module
Cash dispensing
11123 2nd cashbox empty Mask the cassette 0x6203
module
Cash dispensing
11124 2nd ID invalid Mask the cassette 0x6204
module
11125 2nd internal error 0x6205~0x6209
module the hardware
Cash dispensing
11131 No 3rd cashbox Mask the cassette 0x6301
module
Cash dispensing
11132 3rd cashbox feeding failure Mask the cassette 0x6302
module
Cash dispensing
11133 3rd cashbox empty Mask the cassette 0x6303
module
Cash dispensing
11134 3rd ID invalid Mask the cassette 0x6304
module
11135 3rd internal error 0x6305~0x6309
module the hardware
Cash dispensing
11141 4th cashbox feeding failure Mask the cassette 0x6401
module
Cash dispensing
module
Cash dispensing
11143 4th cashbox empty Mask the cassette 0x6403
module
Cash dispensing
11144 4th ID invalid Mask the cassette 0x6404
module
11145 4th internal error 0x6405~0x6409
module the hardware
Cash dispensing
11151 No 5th cashbox Mask the cassette 0x6501
module
Cash dispensing
module
Cash dispensing
module
Cash dispensing
module
module the hardware
Cash dispensing
11161 No 6th cashbox Mask the cassette 0x6601
module
Cash dispensing
module
Cash dispensing
module
Cash dispensing
module
65/273
Code Code
Cash dispensing Mask the cassette and check the
module hardware
Cash dispensing Stop the transaction and check the
11191 Recycle box non-existence 0x6701
module cassette
Cash dispensing Stop the transaction and clean the
11192 Single/ retract box is full 0x6702
module cassette
Cash dispensing Stop the transaction and clean the
11193 Bundle/internal recycle box full 0x6703
module cassette
Cash dispensing
11201 Feeding timeout Retry, repair if the error still exists 0x6801
module
Cash dispensing The distance of notes is too short Retry, and repair if the error still
11202 0x6802
module during transporting exists frequently
Cash dispensing Check parameters of the NV or
11203 Too many notes are recycled 0x6803
module cassette
Cash dispensing Single diverter down-reposition
11205 Shut down for maintenance 0x6805
module failure
Cash dispensing
11206 Single diverter up-reposition failure Stop service and waiting for repair 0x6806
module
Cash dispensing Reset the unit, check the calling
11207 Notes at MEDS 0x6807
module process
Cash dispensing
11208 Notes at TES Reset the unit, retry 0x6808
module
Cash dispensing Bundle/internal recycle diverter Reset the module, repair if
11209 0x6809
module down-restoration failure the error still exists
Cash dispensing Bundle/internal recycle diverter up- Reset the module, repair if
11210 0x680A
module restoration failure the error still exists
Cash dispensing Dispenser, delivery failed/pre- Reset the unit, check the
11211 0x680B
module delivery failed account
Cash dispensing
11212 Notes at PES Reset the unit 0x680C
module
Cash dispensing
11213 Note at PES when note dispensing Reset the unit 0x680D
module
Cash dispensing For abnormal status, notes exist at
11214 Reset the unit 0x680E
module PCS
Cash dispensing For abnormal status, notes exist at
11215 Reset the unit 0x680F
module SCS
Cash dispensing Stop the transaction and
11231 Main motor is jammed 0x6901
module waiting for repair
11232 Note jam at FCS1 0x6902
module clean the transport
11233 Note jam between FCS1 and SLS 0x6903
11240 Note jam at FCS5 0x690A
11241 Note jam between FCS5 and SLS 0x690B
11242 Note jam at FCS6 0x690C
66/273
Code Code
11243 Note jam between FCS6 and SLS 0x690D
11244 Note jam at SLS 0x690E
11245 Note jam between SLS and MEDS 0x690F
11246 Note jam at MTS 0x6910
11247 Note jam at MEDS 0x6911
11248 Note jam between MEDS and TES 0x6912
11249 Note jam at TES 0x6913
11250 Note jam at SRFS 0x6914
Cash dispensing Note jam between MEDS and Stop the transaction and
11251 0x6915
module SRFS clean the transport
11252 Note jam at BRFS 0x6916
11253 Note jam at SCS 0x6917
11254 Note jam at PES 0x6918
11255 Note jam at PCS 0x6919
11256 Stacker motor is jammed. 0x691A
11257 Note jam from PES to BRFS 0x691B
11258 Note jam from PCS to PES 0x691C
11259 Note jam from SCS to PCS 0x691D
Cash dispensing Note jam from MEDS to Stop the transaction and
11260 0x691E
module BRFS/IRFS clean the transport
11261 Note jam from SCS to MEDS 0x691F
11262 Note jam from PES to PCS 0x6920
11263 Note jam from PCS to MEDS 0x6921
11264 Note jam from MEDS to PCS 0x6922
11265 Note jam at BRCS 0x6928
11266 Note jam from MEDS to BRCS 0x6929~0x692d
11291 FCS1 fault 0x6a01
67/273
Code Code
11297 SLS fault 0x6a07
11298 MEDS fault 0x6a08
11299 RFS fault 0x6a09
11300 TES fault 0x6a0a
11301 BRFS/IRFS fault 0x6a0B
11302 SCS fault 0x6a0C
11303 PCS fault 0x6a0D
11304 BRCS fault 0x6a0E
11305 PES fault 0x6a0F
Cash dispensing Check parameters and try
11331 Illegal parameter error 0x6C01
module again
Cash dispensing Request too many notes for Check parameters and try
11332 0x6C02
module dispensing in single transaction again
Cash dispensing Check parameters and try
11333 Note dispensing mode is wrong 0x6C03
module again
Cash dispensing Error of cassette parameter (note Check the note cassette
11334 0x6C04
module width) parameters and try again
Cash dispensing The cassette parameter of notes Check the note cassette
11335 0x6C05
module length setup error parameters and try again
Cash dispensing The cassette parameter of notes Check the note cassette
11336 0x6C06
module thickness setup error parameters and try again
11341 Thickness zero value error 0x6D01
11342 Self-calibration fails 0x6D02
Cash dispensing Stop the transaction and check the
11343 Error of duplicate cassette IDs 0x6D03
module cassette
Cash dispensing
11344 Note stacker fail to reposit Reset the unit, retry 0x6D04
module
Cash dispensing Stop the transaction and waiting for
11345 RFID read/write error 0x6D05
module repair
11346 1st grade RFID label is damaged 0x6D06
module check the cassette or
11347 2nd grade RFID label is damaged 0x6D07
11348 3id grade RFID label is damaged 0x6D08
11349 4th grade RFID label is damaged 0x6D09
11350 5th grade RFID label is damaged 0x6D0A
11351 6th grade RFID label is damaged 0x6D0B
11352 Frame format error of infrared 1 0x6D0C
11353 Frame format error of infrared 2 0x6D0D
11354 Frame format error of infrared 3 0x6D0E
11355 Frame format error of infrared 4 0x6D0F
68/273
Code Code
11356 Frame format error of infrared 5 0x6D10
11357 Frame format error of infrared 6 0x6D11
11358 Infrared 1 communication timeout 0x6D12
11367 Note stacker sensor fault 0x6D18
11399 Undefined hardware error
Cash dispensing Enable communication of NV times Stop the transaction and
11401 0x6E01
module out. waiting for repair
11402 Enabling NV failed. 0x6E02
11403 Enabling check error of NV 0x6E03
11404 Timeout during NV communication 0x6E04
11405 Failure during NV communication 0x6E05
Cash dispensing Check error during NV Stop the transaction and
11406 0x6E06
module communication waiting for repair
Cash dispensing Enabling/disabling NV Stop the transaction and
11407 0x6E07
module communication times out waiting for repair
11408 Enabling/disabling NV failed 0x6E08
Cash dispensing Enabling/disabling check error of Stop the transaction and
11409 0x6E09
module NV waiting for repair
11410 NV communication timeout 0x6E0A
11411 Timeout during NV communication 0x6E0B
11412 Failure during NV communication 0x6E0C
Cash dispensing Check error during NV Stop the transaction and
11413 0x6E0D
Cash dispensing Note sequence number does not Stop the transaction and
11414 0x6E0E
module match NV waiting for repair
Cash dispensing Format of command received by Stop the transaction and
11415 0x6E0F
module NV is wrong waiting for repair
Cash dispensing Format of enabling command Stop the transaction and
11416 0x6E10
module received by NV is wrong waiting for repair
Cash dispensing Format of disabling command Stop the transaction and
11417 0x6E11
module received by NV is wrong waiting for repair
Cash dispensing Note counting of NV does not Stop the transaction and
11418 0x6E12
module match number of dispensed notes waiting for repair
Cash dispensing An invalid command is received Stop the transaction and
11419 0x6E13
module during NV counting waiting for repair
11420 Check error of NV counting 0x6E14
69/273
Code Code
11421 NV counting times out 0x6E15
Cash dispensing Other data is received during NV Stop the transaction and
11422 0x6E16
Cash dispensing No enabled or undefined NV failure Stop the transaction and
11423 0x6E17
module of NV waiting for repair
Cash dispensing Error in receiving command when Stop the transaction and
11424 0x6E18
module resetting NVUSB waiting for repair
Cash dispensing Check error returned during Stop the transaction and
11425 0x6E19
module resetting of NVUSB waiting for repair
11426 Resetting NVUSB times out 0x6E1A
11427 Resetting NVUSB failed 0x6E1B
11428 NV algorithm error 0x6E1C
11429 BIT error of NVSDRAM 0x6E1D
11430 BIT error of RAM of NV 0x6E1E
11431 Configuration of AD in NV fails 0x6E1F
11432 BIT error of NVOCR template 0x6E20
11433 Check error of NV BIT command 0x6E21
11434 NV self-test timeout 0x6E22
Cash dispensing An invalid command is received Stop the transaction and
11435 0x6E23
module during NV BIT waiting for repair
Cash dispensing Error code returned by NV BIT is Stop the transaction and
11436 0x6E24
module abnormal waiting for repair
11437 NV reset switch is not switched on 0x6E25
11438 Error in setting note mode of NV 0x6E26
Cash dispensing Invalid data is received in the note Stop the transaction and
11439 0x6E27
module mode set in NV waiting for repair
Cash dispensing Check error in setting note mode of Stop the transaction and
11440 0x6E28
module NV waiting for repair
11441 Setting note mode of NV times out 0x6E29
Cash dispensing NV returns sequence number error Stop the transaction and
11442 0x6E2a
module when dispensing notes waiting for repair
Cash dispensing Number of rejected notes exceeds Stop the transaction and
11443 0x6E2b
module the maximum due to NV hardware waiting for repair
Cash dispensing failure
Excessive notes are rejected by NV Stop the transaction and
11444 0x6E2c
module because of graffiti. waiting for repair
11445 NV parameter setting error 0x6E2d
Shut down the machine to
Cash dispensing Communication between driver and
11461 check configuration and the
module NV failed
NV communication connection
Cash dispensing
11462 Abnormal blacklist Reset the unit, retry
module
Cash dispensing Attempt to save image data in file Check configuration and
11465
module failed hardware environment
Cash dispensing Check configuration and
11466 Image file deletion failed
module hardware environment
70/273
Code Code
Cash dispensing Fail to convert image by the Check configuration and
11467
module algorithm hardware environment
11470 Fail to operate the SQL file
11471 Database operation failed
11472 Database retrieval failed
Cash dispensing
11473 Database being backed up, try later Ignore, retry
module
Cash dispensing
11474 Backup failed Ignore
module
Cash dispensing Fail to synchronize master key or Check software and hardware
11481
module public key environment
Cash dispensing
11482 Fail to synchronize work key Check software environment
module
Cash dispensing Fail to synchronize characteristic
11483 Check software environment
module code
Cash dispensing Illegal program or runtime
11485 Check software environment
module environment error
Check the communication
Cash dispensing Fail to open the communication
11491 cables and configuration,
module port
reopen the machine
Cash dispensing Communication parameter Check the communication
11492
module configuration error configuration, reopen the machine
Cash dispensing Check the communication cable
11493 Fail to send command
module and runtime environment, and retry
Cash dispensing
11495 The received format is error Retry
module
Cash dispensing
11496 Receiving check error ID+CRC Retry
module
Cash dispensing
11497 MAC check error Retry
module
Cash dispensing Check the communication cables
11498 No response from the module
module and configuration, retry
Cash dispensing Communication timeout of the Check the communication cables
11499
module module and configuration, retry
GRG CDM cash
12001 Low level Status prompt, ignore
dispenser
GRG CDM cash Note is retracted when cleaning
12002 Status prompt, ignore
dispenser transport
GRG CDM cash Note is sent out when cleaning Warning code, please check the
12003 1001
dispenser transport account
GRG CDM cash
12004 Note recycled during note dispensing Warning code, ignore None
dispenser
GRG CDM cash
12005 Internal machine is severe dirty Warning code, clean the machine None
dispenser
GRG CDM cash
12006 No note at exit slot Warning code, ignore 100b
dispenser
GRG CDM cash
12007 Log data returned is incomplete Warning code, reread the log 1003
dispenser
GRG CDM cash
12008 Log data reading is done Warning code, ignore 1004
dispenser
GRG CDM cash
12009 Log data empty Warning code, ignore 1005
dispenser
GRG CDM cash
12010 FCS1 sensor dirty Warning code, clean the FCS1 101f
dispenser
GRG CDM cash
12011 FCS2 sensor dirty Warning code, clean the FCS2 1020
dispenser
GRG CDM cash
dispenser
71/273
Code Code
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
12016 SLLS sensor dirty Warning code, clean the SLLS 1025
dispenser
GRG CDM cash
12017 MEDS sensor dirty Warning code, clean the MEDS 1026
dispenser
GRG CDM cash
12018 RFS sensor dirty Warning code, clean the RFS 1027
dispenser
GRG CDM cash
12019 TES sensor dirty Warning code, clean the TES 1028
dispenser
GRG CDM cash Warning code, check if there are notes
12020 No note at SCS when dispensing notes 1008
dispenser in the stacker area
GRG CDM cash
12030 Other warning code Warning code, ignore None
dispenser
GRG CDM cash
12041 Specified exit slot non-existence Check the parameter correctness None
dispenser
GRG CDM cash
12042 Specified cashbox cannot be used Check if cashbox hardware fault None
dispenser
GRG CDM cash Check if the cashbox is replaced and
12043 Cashbox info is changed None
dispenser initialize it
GRG CDM cash
12044 Cashbox empty Replenish notes None
dispenser
GRG CDM cash Check if the withdrawal amount is
12045 Beyond maximum withdrawal amount 6c02
dispenser beyond the maximum one
GRG CDM cash Cashbox lack of configuration Check and add the configuration
12046 None
dispenser information information
GRG CDM cash
12047 Specified exit slot cannot be used Check the parameter correctness None
dispenser
GRG CDM cash Check if the sensors of stacker shutter
12048 Dispensing successful, but note lost None
dispenser fault
GRG CDM cash Ensure the inputted cashbox ID is not
12049 Cashboxes with same ID 6d03
dispenser the same
GRG CDM cash Please check and repair the cashbox in
12050 Cashbox cannot be used None
dispenser time
GRG CDM cash
12051 1st cashbox empty Replenish notes 6103
dispenser
GRG CDM cash
12052 2nd cashbox empty Replenish notes 6203
dispenser
GRG CDM cash
12053 3rd cashbox empty Replenish notes 6303
dispenser
GRG CDM cash
12054 4th cashbox empty Replenish notes 6403
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
12057 No 1st cashbox Insert the cashbox properly 6101
dispenser
GRG CDM cash
12058 No 2nd cashbox Insert the cashbox properly 6201
dispenser
GRG CDM cash
12059 No 3rd cashbox Insert the cashbox properly 6301
dispenser
GRG CDM cash
12060 No 4th cashbox Insert the cashbox properly 6401
dispenser
GRG CDM cash
dispenser
72/273
Code Code
GRG CDM cash
dispenser
GRG CDM cash Check the cashbox installation state
12063 1st cashbox feeding failure 6102
dispenser and ensure it is in position
12064 2nd cashbox feeding failure 6202
12065 3rd cashbox feeding failure 6302
12066 4th cashbox feeding failure 6402
GRG CDM cash
12069 1st cashbox ID illegal Check the validity of ID setup 6104
dispenser
GRG CDM cash
12070 2nd cashbox ID illegal Check the validity of ID setup 6204
dispenser
GRG CDM cash
12071 3rd cashbox ID illegal Check the validity of ID setup 6304
dispenser
GRG CDM cash
12072 4th cashbox ID illegal Check the validity of ID setup 6404
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
12075 Recycle box non-existence Check if the recycle box is in position 6701
dispenser
GRG CDM cash
12076 Recycle box full Clean the recycle box 6702/6703
dispenser
GRG CDM cash
12077 Feeding timeout Check the note feeder 6801
dispenser
GRG CDM cash The distance of notes is too short
12078 Check the note feeder 6802
dispenser during transporting
1. Check the note size and quality;
GRG CDM cash
12079 Too many notes are recycled 2. Check the note parameter setup; 6803
dispenser
3. Check the note feeder
GRG CDM cash Check if the sensor assembly is
12080 Thickness sensor fault 6d01
dispenser installed and adjusted properly
GRG CDM cash Check and repair the single diverter
12081 Single diverter down-reposition failure 6805
dispenser and related parts
12082 Single diverter up-reposition failure 6806
GRG CDM cash Bundle diverter down-restoration Check and repair the single diverter
12083 6809
dispenser failure and related parts
12084 Bundle diverter up-restoration failure 680a
GRG CDM cash Note is to be sent out when cleaning Inspect the note and check the account
12085 6808
dispenser transport immediately
GRG CDM cash Inspect the note and check the account
12086 Main motor is jammed 6901
dispenser immediately
GRG CDM cash Check the main motor or encoder pulse
12087 Note jam at FCS1 6902
dispenser sensor
GRG CDM cash Remove the note and initialize the
12088 Note jam between FCS1 and SLLS 6903
dispenser machine
dispenser machine
dispenser machine
dispenser machine
73/273
Code Code
dispenser machine
dispenser machine
dispenser machine
12095 Note jam at FCS5 690a
dispenser machine
12096 Note jam between FCS5 and SLLS 690b
dispenser machine
12097 Note jam at FCS6 690c
dispenser machine
12098 Note jam between FCS6 and SLLS 690d
dispenser machine
12099 Note jam at SLLS 690e
dispenser machine
12100 Note jam between SLLS and MEDS 690f
dispenser machine
12101 Note jam at MTS 6910
dispenser machine
12102 Note jam at MEDS 6911
dispenser machine
12103 Note jam between MEDS and TES 6912
dispenser machine
12104 Note jam between MEDS and RFS 6915
dispenser machine
12105 Note jam at TES 6913
dispenser machine
12106 Note jam at RFS 6914
dispenser machine
GRG CDM cash
12107 FCS1 fault Clean or Replace the fault sensor 6a01
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
dispenser
GRG CDM cash
12113 SLLS fault Clean or Replace the fault sensor 6a07
dispenser
GRG CDM cash
12114 MEDS fault Clean or Replace the fault sensor 6a08
dispenser
GRG CDM cash
12115 RFS fault Clean or Replace the fault sensor 6a09
dispenser
GRG CDM cash
12116 TES fault Clean or Replace the fault sensor 6a0a
dispenser
12117 Note jam at BRFS 6916
dispenser machine
12118 Note jam at SCS 6917
dispenser machine
12119 Note jam at PES 6918
dispenser machine
GRG CDM cash
12120 MAC verification code error Resend the command None
dispenser
GRG CDM cash
12121 Invalid command parameter Check the parameter and re-send None
dispenser
74/273
Code Code
GRG CDM cash
12122 Configuration file error Check the configuration file None
dispenser
GRG CDM cash Retry according to the operation
12123 Self-calibration failed 6d02
dispenser instructions
GRG CDM cash
12124 Internal sensor count error Clean or Replace the fault sensor 601e,601f6020,6021
dispenser
GRG CDM cash initialize the machine, if failed, please 600a,600b,600c,600d,600e,
12125 Internal chip error
dispenser contact the supplier 600f
GRG CDM cash initialize the machine, if failed, please
12126 Internal error 6.001600260036E+43
dispenser contact the supplier
12127 Other internal errors None
12128 Note jam at PCS 6919
dispenser machine
12129 Note jam at stacker 691a
dispenser machine
12130 Note jam between PES and BRFS 691b
dispenser machine
12131 Note jam between PCS and PES 691c
dispenser machine
12132 Note jam between SCS and PCS 691d
dispenser machine
12133 Note jam between MEDS and BRFS 691e
dispenser machine
12134 Note jam between SCS and MEDS 691f
dispenser machine
Check the stacker and initialize the
GRG CDM cash
12135 Stacker operation failure machine, if failed, please contact the 6d04
dispenser
supplier
Check the stacker and initialize the
GRG CDM cash
12136 Dispenser, delivery failed machine, if failed, please contact the 680b
dispenser
supplier
GRG CDM cash Check if the PES is shield by notes, if
12137 Note at PES when note dispensing 680d
dispenser is, remove the note; if not, ignore
12138 Note jam between PES and PCS 6920
dispenser machine
12139 Note jam between PCS and MEDS 6921
dispenser machine
12140 Note jam between PCS and MEDS 6922
dispenser machine
GRG CDM cash Check the BRFS sensor and try to
12141 BRFS invalidity 6a0b
dispenser replace it
GRG CDM cash Check the SCS sensor and try to
12142 SCS invalidity 6a0c
GRG CDM cash Check the PCS sensor and try to
12143 PCS invalidity 6a0d
GRG CDM cash
12144 RFID read/write error Please contact the supplier 6D05
dispenser
GRG CDM cash
12145 1st grade RFID label is damaged Please contact the supplier 6D06
dispenser
GRG CDM cash
12146 2nd grade RFID label is damaged Please contact the supplier 6D07
dispenser
GRG CDM cash
12147 3rd grade RFID label is damaged Please contact the supplier 6D08
dispenser
GRG CDM cash
12150 Frame format error Please contact the supplier 6003
dispenser
GRG CDM cash
12151 No access to modify Please contact the supplier 6006
dispenser
GRG CDM cash
12152 The master key verify error Please contact the supplier 6005
dispenser
75/273
Code Code
GRG CDM cash
12160 Notes remain at stacker shutter Clean the notes None
dispenser
GRG CDM cash
12161 Stacker shutter not closed Check f the shutter cannot be closed None
dispenser
GRG CDM cash Communication between driver and NV Shut down the machine to check the
12162 None
dispenser failed NV communication connection
GRG CDM cash
12163 Attempt to save image data in file failed Retry None
dispenser
GRG CDM cash
12164 Backup failed Retry None
dispenser
GRG CDM cash Shield the recognition function or shut
12165 Image recognition failed None
dispenser down the machine
GRG CDM cash
12166 Data retrieval failed Check the database file and retry None
dispenser
GRG CDM cash
12167 Database operation failed Check the database file and retry None
dispenser
GRG CDM cash
12168 Memory allocation failed Retry or update the software None
dispenser
GRG CDM cash
12169 Image deletion failed Ignore None
dispenser
GRG CDM cash Check if communication cable is in
12170 Fail to tell is 6240 or 8240 None
dispenser good contact and if the machine is
GRG CDM cash Setup file for security scheme is not power-on
12171 Please contact the supplier None
dispenser found
GRG CDM cash
12172 Fail to initialize IPC communication Please contact the supplier None
dispenser
GRG CDM cash
12173 Fail to acquire the working key Please contact the supplier None
dispenser
GRG CDM cash Upper layer executive program is
12174 Please contact the supplier None
dispenser illegal
GRG CDM cash
12175 Fail to calculate MAC Please contact the supplier None
dispenser
GRG CDM cash
12176 Fail to update the master key Please contact the supplier None
dispenser
GRG CDM cash
12177 Master key error or empty Please contact the supplier None
dispenser
GRG CDM cash
12178 CRC verification failure Please contact the supplier None
dispenser
GRG CDM cash
12180 Machine can't work in test mode Exit the test mode None
dispenser
GRG CDM cash
12181 Driver audit error Stop service and restart system
dispenser
GRG CDM cash
12182 Fail to load OCR libraries Check the relative DLL None
dispenser
GRG CDM cash
12183 Fail to operate the SQL file Retry; ignore None
dispenser
GRG CDM cash
12184 Database being backed up, try later Retry; ignore None
dispenser
GRG CDM cash
12185 No image can be acquired Retry; ignore None
dispenser
GRG CDM cash
12186 Blacklist update error Retry or update software None
dispenser
12188 Other errors None
GRG CDM cash Check the communication cable and
12190 Serial port opening error None
dispenser serial port configuration
12192 Fail to receive data None
76/273
Code Code
12193 Format of data received error None
GRG CDM cash Data received is found to be wrong Check the communication cable and
12194 None
dispenser after verification serial port configuration
GRG CDM cash Please ensure the command is received
12195 The machine is busy None
dispenser in idle state
GRG CDM cash
12196 Invalid command ID Resend the command None
dispenser
Ignore or take out some notes
13006 GRG CDM 5250 Cashbox 1 full 1121
verification failure
13011 GRG CDM 5250 Cashbox 1 empty Ignore or replenish notes 1118
13016 GRG CDM 5250 Log reading is done Ignore 1047
13017 GRG CDM 5250 Incomplete log data returned Ignore 1048
13018 GRG CDM 5250 Note at exit slot Take out the note 162B
13021 GRG CDM 5250 Transport not closed Close transport 3601, 7601
Clean the transport or jammed note
13022 GRG CDM 5250 Note jam when note exiting 961F
manually
3602, 3603, 3604, 3605,
Clean the transport or jammed note 3606, 3607, 364F, 764F,
13023 GRG CDM 5250 Note in transport
manually 764D, 7602, 7603, 7604,
7605, 7606, 7607
13024 GRG CDM 5250 At least two cashboxes have the same Manually change ID 6053
13025 GRG CDM 5250 ID at exit slot
Note Take the note away 3709, 4709
3716, 373C, 4708, 470A,
13026 GRG CDM 5250 Exit support plate fault Stop operation, contact the supplier
470B, 4716, 4724
380E, 380F, 383B, 4722,
Please check exit shutter, and check if
13027 GRG CDM 5250 Exit shutter fault 480C, 480D, 480E, 480F,
hardware fault and contact the supplier
482D
Check if the shutter state is normal and
13028 GRG CDM 5250 Exit shutter state error 4832, 5032
13029 GRG CDM 5250 Exit slot full Take away the note at exit slot 1719, 4719
13030 GRG CDM 5250 Belt scraper operation timeout Stop operation, contact the supplier 3610, 7610, 5630
13031 GRG CDM 5250 Note exit timeout initialize, re-send command 5628
13032 GRG CDM 5250 Note deposit timeout initialize, re-send command 5629
Please check if the note is normal, and
13033 GRG CDM 5250 Double notes during note scraping 762C
if hardware fault, please contact the
supplier
Push the module in position and if 3926, 392A, 5611, 5925,
13036 GRG CDM 5250 Cashbox frame fault
hardware fault, please contact the 5926, 592A
13037 GRG CDM 5250 No cashbox supplier cashbox
Replenish 6017
13038 GRG CDM 5250 Cashbox 1 non-existence Shield/replenish cashbox 6117
13043 GRG CDM 5250 Note exit failure, cashbox 1 empty Replenish notes 6118
13048 GRG CDM 5250 Cashbox 1 too full Take out the redundant notes 6120
77/273
Code Code
13053 GRG CDM 5250 Cashbox 1 rolling shutter fault Shield/replace/contact the supplier 3127, 6113, 6114, 6127,
13054 GRG CDM 5250 Cashbox 2 rolling shutter fault Shield/replace/contact the supplier 612E 6213, 6214, 6227,
3227,
3327,
3427,
3527,
13058 GRG CDM 5250 Cashbox 1 support plate fault Shield/replace/contact the supplier 652E 361A, 6115, 611A
514E,
13059 GRG CDM 5250 Cashbox 2 support plate fault Shield/replace/contact the supplier 524E, 361B, 6215, 621B
13060 GRG CDM 5250 Cashbox 3 support plate fault Shield/replace/contact the supplier 534E, 361C, 6315, 631C
13061 GRG CDM 5250 Cashbox 4 support plate fault Shield/replace/contact the supplier 544E, 361D, 6415, 641D
13062 GRG CDM 5250 Cashbox 5 support plate fault Shield/replace/contact the supplier 554E, 361E, 6515, 651E
13063 GRG CDM 5250 Cashbox 1 fault Shield/replace/contact the supplier 6112, 612F
Cashbox 1 withdrawal amount is not
Contact the maintainer to solve the
13068 GRG CDM 5250 8142
the desired one problem
13069 GRG CDM 5250 8242
13070 GRG CDM 5250 8342
13071 GRG CDM 5250 8442
13072 GRG CDM 5250 8542
Withdrawal amount is not the desired
13073 GRG CDM 5250 8042
one problem
13074 GRG CDM 5250 Dodge gate 1 fault Shield/replace/contact the supplier 3634, 363E
13075 GRG CDM 5250 Dodge gate 2 fault Shield/replace/contact the supplier 3636, 363F
13076 GRG CDM 5250 Dodge gate 3 fault Shield/replace/contact the supplier 3638, 3640
13077 GRG CDM 5250 Dodge gate 4 fault Shield/replace/contact the supplier 363A, 3641
13078 GRG CDM 5250 Flash or Eprom error Stop operation, contact the supplier A044, A045
13079 GRG CDM 5250 Key error Stop operation, contact the supplier 3723
13080 GRG CDM 5250 Unsupported function Shield this function None
initialize, then stop operation, and
13081 GRG CDM 5250 Configuration file error None
initialize, then stop operation, and
13082 GRG CDM 5250 COMMANAGER error None
13083 GRG CDM 5250 Serial port operation failure please check if communication cable or None
13084 GRG CDM 5250 Fail to send command please check if communication cable or None
13085 GRG CDM 5250 Fail to receive command please check if communication cable or None
Data is found to be wrong after
13086 GRG CDM 5250 please check if communication cable or None
verification
13087 GRG CDM 5250 Fail to receive ACK please check if communication cable or None
13088 GRG CDM 5250 initializing Wait and re-send command None
13089 GRG CDM 5250 The machine is busy Wait and re-send command None
13090 GRG CDM 5250 Parameter error 2031
software
13091 GRG CDM 5250 Data ID received is wrong initialize, then re-send command None
78/273
Code Code
13092 GRG CDM 5250 Data received is wrong initialize, then re-send command None
13093 GRG CDM 5250 Hardware error Stop operation, contact the supplier 373D
initialize, contact the supplier and
13094 GRG CDM 5250 Other errors A046, A049, A04A
update the software
13095 GRG CDM 5250 Transport encoder or GUS06 sensor Stop operation, contact the supplier 364B
13096 GRG CDM 5250 fault
Shutter encoder or ZUS04 sensor fault Stop operation, contact the supplier 384C
13097 GRG CDM 5250 Cashbox 1 deposit amount error 8143
problem
problem
problem
problem
problem
13102 GRG CDM 5250 Deposit amount error 8043
problem
13199 GRG CDM 5250 Communication timeout please check if communication cable or None
MEI cash deposit
14021 No notes is inserted, warning code Insert notes into entry slot None
mechanism
MEI cash deposit Notes fail to enter because customer
14022 Feed notes to entry slot None
mechanism catch it or don't insert deeply, warning
MEI cash deposit code is returned to exit slot, warning
Note
14023 Take away the unrecognized notes None
mechanism code
MEI cash deposit Stop accepting notes, count the
14024 Escrow is full, warning code None
mechanism accepted notes and put to cashbox
MEI cash deposit (clear escrow)
14031 Interface parameter is invalid 5
mechanism software
MEI cash deposit Contact the supplier and update the
14032 Don't monitor status 6
mechanism software
14033 Fail to store file 10
mechanism software
14034 Invalid type 11
mechanism software
14035 Error condition None
mechanism software
14036 Invalid operation None
mechanism software
14037 Runtime error None
mechanism software
14038 Command is being executed 3
mechanism software
14039 Escrow is empty None
mechanism software
14040 Device is monitoring status 7
mechanism software
MEI cash deposit
14041 Configuration file error Check configuration file None
mechanism
14042 Notes are being processed None
mechanism software
14043 Note is rejected None
mechanism software
14044 Genuine note is received None
mechanism software
14045 Notes have been processed None
mechanism software
14046 Receiving notes is canceled None
mechanism software
79/273
Code Code
14047 Finish to press notes None
mechanism software
14048 Finish to exit notes None
mechanism software
14049 Resetting None
mechanism software
14050 Stop the holt mode None
mechanism software
14051 Note is rejected None
mechanism software
14052 Complete to carry out the command None
mechanism software
14053 Invalid parameter None
mechanism software
14054 Monitoring None
mechanism software
14055 The referenced note is required to insert None
mechanism software
14056 Load the downloaded note data None
mechanism software
14057 Overlaid the downloaded note data None
mechanism software
14058 Monitoring is completed None
mechanism software
14059 Start to receive notes None
mechanism software
14060 Fake note is received None
mechanism software
14061 Suspicious note is received None
mechanism software
14062 Service will be continued None
mechanism software
MEI cash deposit
14063 Hardware fault Replace the faulty device None
mechanism
14069 Unknown error None
mechanism software
MEI cash deposit Check if the serial port connect well or
14071 Fail to open serial port 100
mechanism the serial setting is right
14072 Fail to initialize serial port 101
14073 Fail to transmit message 102
14074 Abnormal message 103
mechanism software
14075 Timeout expired 104
mechanism software
14076 Setting of data link error 105
mechanism software
14077 System error 2000
mechanism software
MEI cash deposit
14078 Cashbox is full Settle up and replace cashbox None
mechanism
MEI cash deposit Fit cashbox and reset; if the cashbox is
14079 Cashbox is taken way None
mechanism removed normally, ignore this.
MEI cash deposit Open the mechanism to check the
14080 Notes jam None
mechanism transport, and clear the jammed notes
14081 Services haven't started None
mechanism software
14082 Abnormal message None
mechanism software
80/273
Code Code
14083 Abnormal event None
mechanism software
Check if the cable connect well, the
MEI cash deposit
14084 Fail to communicate mechanism is power-on, or the setting None
mechanism
of serial port No is right
MEI cash deposit
14085 Stop service Hardware fault, contact supplier None
mechanism
14086 Command timeout None
mechanism software
14087 Invalid handle 1
mechanism software
14088 Service is not available 2
mechanism software
14089 Mechanism hasn't initialized 4
mechanism software
MEI cash deposit Mechanism is occupied by another Contact the supplier and update the
14090 8
mechanism process software
14091 Depended DL (dynamic library) is lost 9
mechanism software
MEI cash deposit Check if the cover is closed, if the
14092 entry slot fault or the top cover is open
mechanism entry slot is blocked, clear it
MEI cash deposit Reset, if fails, open the cover to clear
14093 Upper transport fault None
mechanism the transport
MEI cash deposit Check if the cover is closed, if the exit
14094 Exit slot fault or the top cover is open None
mechanism slot is blocked, clear it
MEI cash deposit Reset, if fails, remove cashbox to clear
14095 Lower transport fault None
MEI cash deposit Reset, if fails, open the cover to clear
14096 Escrow transport fault None
MEI cash deposit Reset, if fails, remove cashbox to clear
14097 Pressure assembly fault None
MEI cash deposit
14098 Notes data fault Contact supplier None
mechanism
14109 BR-15 No configuration supply for NV Software fault, contact the supplier 400
NV hasn't been configured with
14110 BR-15 Software fault, contact the supplier 401
recongnizable denomination
14111 BR-15 Escrow is empty Ignore 500
14112 BR-15 Escrow is non-empty Ignore 501
14113 BR-15 Escrow is full Ignore 502
14114 BR-15 All recycling drum are empty Ignore 503
14115 BR-15 All recycling drum are full Ignore 505
Recycling drum 1 is full (Tape with
14116 BR-15 Ignore 540
black mark is detected)
14117 BR-15 Ignore 541
14118 BR-15 Ignore 542
14119 BR-15 Ignore 543
14120 BR-15 Counting error of recycling drum Status warning, handling is not
14122 BR-15 Loadbox is empty required
Ignore 550
The number of rejected notes exceeds
14123 BR-15 Ignore 630
the limit when loading notes
14124 BR-15 Acceptance box is near full Ignore 504
14125 BR-15 Notes remains in exit slot Warning code, please take out notes 560
Notes are received, but the notes Warning code, please acquired the
14126 BR-15 530
information is not acquired notes information
Notes haven't been recorded reaches Warning code, please deposited the
14127 BR-15 600
20, please confirm to enter or cancel notes
14128 BR-15 All notes have been recorded Ignore 601
Some notes haven't been recorded, Warning code, please deposited the
14129 BR-15 602
please confirm to enter notes
81/273
Code Code
14130 BR-15 No note is received Ignore 610
The number of notes calculated by the
14131 BR-15 recycling drum is more than the actual Ignore None
one after sorting and counting
14132 BR-15 recycling drum is less than the actual Ignore None
one after sorting and counting
14133 BR-15 Recycling drum 1 hasn't been Re-configuration 570
14134 BR-15 configureddrum 2 hasn't been
Recycling Re-configuration 571
14139 BR-15 configured
ID card non-existence Check the equipment 720
14140 BR-15 ID card anti-collision failure Check the equipment 721
14141 BR-15 ID card fail to select card Check the equipment 722
14142 BR-15 recycling drum is more than the actual Ignore None
one after settling and account
14143 BR-15 recycling drum is less than the actual Ignore None
one after sorting
14148 BR-15 Saving an image to the database failed
14149 BR-15 Notes are rejected Ignore None
14150 BR-15 Unknown error Contact the supplier None
14151 BR-15 Parameter error Contact the supplier 901
14152 BR-15 Diverter Parameter error Check the equipment 902
14153 BR-15 Motor parameter error Check the equipment 903
14154 BR-15 Recycling drum 1 parameter error Contact the supplier 911
14160 BR-15 Mode parameter error Contact the supplier 921
14161 BR-15 Recycling drum attribute parameter Contact the supplier 922
14162 BR-15 error
Recycling drums are not empty Clear the RC 923
14165 BR-15 The number of notes loaded exceeds Check the parameter 620
14166 BR-15 limit
Loadbox is not lock Lock the cassette lock 552
The number of rejected notes exceeds
14167 BR-15 Check notes quality 630
the limit
14170 BR-15 Recycling drum 1 change is shortage Check the parameter 510
14176 BR-15 Fail to read/write the Acceptance box Check the equipment 711
14177 BR-15 ID to read/write the loadbox ID
Fail Check the equipment 712
14180 BR-15 Equipment status error initialize the CRM 1001
14181 BR-15 The machine is being powered on initialize the CRM 1002
Fail to clear the jammed note after
14182 BR-15 Check and initialize the CRM 1010
initializing
Fail to clear the jammed note after
14183 BR-15 initialize the CRM 1011
initializing, notes remains in the
14185 BR-15 transport
Notes remains in entry slot Check and initialize the CRM 1015
14186 BR-15 Entry slot fail to feed notes Check and initialize the CRM 1016
14187 BR-15 Exit notes from entry slot timeout Check and initialize the CRM 1017
Note is jammed when exiting from
entry slot
14190 BR-15 Notes remains in Escrow when exiting Check and initialize the CRM 1020
14191 BR-15 Escrow is not at zero position Check and initialize the CRM 1021
14192 BR-15 Escrow fail to define the zero position Check and initialize the CRM 4101
14195 BR-15 Recycling drum 1 calculation error Set the note amount 1050
82/273
Code Code
NV acquire white/black parameters
14201 BR-15 Check the equipment 940
failed, please correct
14202 BR-15 NV response timeout Check the equipment 1101
14203 BR-15 NV status error Check the equipment 1102
14204 BR-15 NV in unknown status Check the equipment 1103
14205 BR-15 NV FPGA parameter is lost Check the equipment 1104
14206 BR-15 Fail to read note configuration of the Check the equipment 1105
14209 BR-15 NV length exceeds the limit
Note Check the note 2001
14210 BR-15 Note jam at NV Check and initialize the CRM 3001
14211 BR-15 Note jam at buffer area Check and initialize the CRM 3002
14212 BR-15 Note jam at exit slot Check and initialize the CRM 3003
14213 BR-15 Note jam at cash recycling slot Check and initialize the CRM 3004
Note jam at entry slot of the recycling
drum 1
drum 2
drum 3
drum 4
Note jam at entry slot of the acceptance
box
14221 BR-15 Note jam at exit slot of the load box Check and initialize the CRM 3010
14230 BR-15 Unknown note jam Check and initialize the CRM 3100
14231 BR-15 Note jam between NV and buffer area Check and initialize the CRM 3101
Note jam between exit slot of the
loadbox and buffer area
Note jam between entry slot of
recycling area and buffer area
14234 BR-15 Note jam between NV and buffer area Check and initialize the CRM 3104
14235 BR-15 Note jam between buffer area and exit Check and initialize the CRM 3105
slot
Note jam between buffer area and entry
slot of the loadbox
Note jam between buffer area and entry
slot of the recycling area
recycling area and recycling drum 1
14250 BR-15 Note is jammed when exiting the Check and initialize the CRM 3121
escrow
Note is jammed when it fed from the
load box
recycling drum 1
recycling drum 2
recycling drum 3
recycling drum 4
83/273
Code Code
14257 BR-15 Note jam at NV Check and initialize the CRM None
14260 BR-15 Sensor SF1 in abnormal status Check the CRM 3021
Unknown note is moved from the
unknown position
14291 BR-15 Unknown note is moved from NV Check and initialize the CRM 3141
Unknown note is moved from the
buffer area
14293 BR-15 Unknown note is moved from exit slot Check and initialize the CRM 3143
Unknown note is moved from entry slot
of cash recycling mode
of the recycling drum 1
the acceptance box
the loadbox
Unknown note is transported into
unknown position
14306 BR-15 Unknown note is transported into NV Check and initialize the CRM 3161
Unknown note is transported into
buffer area
14308 BR-15 Unknown note is transported into exit Check and initialize the CRM 3163
slot
Unknown note is transported into entry
slot of recycling area
slot of the recycling drum 1
84/273
Code Code
slot of the acceptance box
slot of the loadbox
Unknown note is transported into the
recycling drum 1
recycling drum 2
recycling drum 3
recycling drum 4
14330 BR-15 Fail to open exit slot Check and initialize the CRM 3201
14331 BR-15 Reserved Check and initialize the CRM 3202
14332 BR-15 Fail to open entry slot Check and initialize the CRM 3203
14333 BR-15 Fail to open commutator of escrow Check and initialize the CRM 3204
Fail to open commutator of escrow
transport
Fail to open commutator of validation
transport
Fail to open commutator of recycling
transport
drum 1 entry slot
drum 2 entry slot
drum 3 entry slot
drum 4 entry slot
Fail to open commutator of loading
transport
14345 BR-15 Fail to close exit slot Check and initialize the CRM 3221
14347 BR-15 Fail to close entry slot Check and initialize the CRM 3223
14348 BR-15 Fail to close commutator of escrow Check and initialize the CRM 3224
Fail to close commutator of escrow
transport
Fail to close commutator of validation
transport
Fail to close commutator of recycling
transport
drum 1 entry slot
drum 2 entry slot
drum 3 entry slot
drum 4 entry slot
Fail to close commutator of loading
transport
14360 BR-15 Main motor is jammed Check and initialize the CRM 3250
14361 BR-15 Note is jammed during processing Check and initialize the CRM 3260
14362 BR-15 Fail to erase data from FLASH Check the equipment 3410
14363 BR-15 Fail to write data to FLASH Check the equipment 3411
14364 BR-15 Fail to read data of FLASH Check the equipment 3412
14365 BR-15 Fail to write FRAM parameters Check the equipment 3401
14366 BR-15 Fail to read FRAM parameters Check the equipment 3402
14367 BR-15 Fail to check FRAM parameters Check the equipment 3403
85/273
Code Code
14370 BR-15 Acceptance box is full Clear notes 4015
14371 BR-15 Acceptance box is not lock Check the AC 4020
14372 BR-15 Pressure plate is not reset Check the equipment 4021
14373 BR-15 Pressure plate pushing out timeout Check the equipment 4022
14374 BR-15 Pressure plate calling back timeout Check the equipment 4023
14375 BR-15 Note pressing failure (Notes are Check the equipment 4024
remained)
Fail to reset the recycling drum 1, black
mark is not checked
mark is not checked
mark is not checked
mark is not checked
14390 BR-15 Command parameter error Check the parameter None
14391 BR-15 Deposition has started Error, check the command process None
14392 BR-15 Deposition has not started Error, check the command process None
14394 BR-15 Undefined command Check the parameter None
14395 BR-15 DLL Loading failure Check the parameter None
14396 BR-15 Data sending failure Check if the communication port is None
14397 BR-15 Data receiving failure normal
Check if the communication port is None
normal
Check if the configuration file port is
14398 BR-15 Configuration file error None
normal
14399 BR-15 Communication timeout Check if the communication port is None
normal
15000 CRM9250 Other warning errors None
please check the communication cables
15001 CRM9250 Shutter close/open sensor is abnormal and device
Check if the shutter is abnormal 601
15002 CRM9250 Shutter open timeout Check if the shutter is abnormal 602
15003 CRM9250 Shutter close timeout Check if the shutter is abnormal 603
15004 CRM9250 Shutter is jammed by notes Check if the shutter is abnormal 605
There is foreign object in shutter while
15005 CRM9250 Check if the shutter is abnormal 606
closing it
Notes are returned to exit slot while
15006 CRM9250 Ignore 610
executing "Cash Count" command
15007 CRM9250 Notes remains in note slot Ignore 611
15008 CRM9250 Notes remains in entry slot Ignore 612
15009 CRM9250 Notes remains in exit slot Ignore 613
15010 CRM9250 No note in note slot Ignore 614
15011 CRM9250 No note in entry slot Ignore 615
15012 CRM9250 No note in exit slot Ignore 616
15013 CRM9250 Note is not in position Insert the notes correctly 061A
Torn or skewed note is detected at entry
15014 CRM9250 Please input qualified notes 621
slot
15015 CRM9250 Note with holes is detected at entry slot Please input qualified notes 622
15016 CRM9250 Extra-wide note is detected at entry slot Please input qualified notes 623
15017 CRM9250 Extra-narrow note is detected at entry Please input qualified notes 624
slot to feed note, the next note doesn't
Fail
Check if the NF (Note Feeder) is
15018 CRM9250 enter lower feed transport in specified 631
abnormal
time.
No note entered into transport from Check if the NF (Note Feeder) is
15019 CRM9250 632
entry slot in specified time abnormal
Too many notes are rejected or escrow
15020 CRM9250 Escrow tape is exhausted 701
fault
Notes in escrow exceed the set value
15021 CRM9250 Input too many notes, reduce some 702
while executing "Cash count" command
RC1 cassette is empty (after executing
15022 CRM9250 Ignore 801
command)
15023 CRM9250 Ignore 802
command)
15024 CRM9250 Ignore 803
command)
86/273
Code Code
15025 CRM9250 Ignore 804
command)
15026 CRM9250 Ignore 805
command)
15027 CRM9250 RC1 is near full Ignore 0811,0831,0841
15028 CRM9250 RC2 is near full Ignore 0812,0832,0842
15029 CRM9250 RC3 is near full Ignore 0813, 0833, 0843
15032 CRM9250 Extended AC cassette is near full Ignore 081A,081B,081C
15033 CRM9250 A area in AC is near full Ignore 081D,0830,0840
15034 CRM9250 B area in AC is near full Ignore 081E
15035 CRM9250 C area in AC is near full Ignore 081F
15036 CRM9250 RC1 is full Ignore 0821,0851
15041 CRM9250 Extended AC is full Clear the machine None
15042 CRM9250 A area in AC is full Clear the machine 850
15043 CRM9250 B area in AC is full Clear the machine None
15044 CRM9250 C area in AC is full Clear the machine None
Number of notes entered entry slot
15045 CRM9250 Input too many notes, reduce some 901
exceeds maximum
Number of notes which are rejected Rejected notes is too many, please
15046 CRM9250 911
successively exceeds preset number input qualified notes
Total number of notes rejected exceeds Rejected notes is too many, please
15047 CRM9250 912
preset number input qualified notes
Number of notes at exit slot exceeds
15048 CRM9250 Too many notes, reduce some 941
maximum when dispensing
Get no information about note when
15049 CRM9250 Do nothing None
validating
Retract the notes, software or hardware
15050 CRM9250 Escrow have notes after withdrawal 741
problem, contact supplier
The escrow tape is reset, but no notes
15051 CRM9250 Do nothing 714
from escrow
Firmware version is the same as the
15052 CRM9250 Ignore None
downloading one
Note will be retracted continuously if it
15053 CRM9250 Too much notes are retracted to NF slot 902
remains in NF slot
Communication failure, check the
15071 CRM9250 Fail to operate serial port None
cable and serial configuration
15072 CRM9250 Fail to allocate memory Software problem, contact supplier None
15073 CRM9250 Fail to send data None
Waiting ACK timeout or fail to receive Communication failure, check the
15074 CRM9250 None
ACK cable and serial configuration
15075 CRM9250 Fail to send ENQ None
Software or hardware problem, contact
15076 CRM9250 Package ID of received data error None
supplier
Software or hardware problem, contact
15077 CRM9250 CRC of received data error None
supplier
Received data error or receiving data Software or hardware problem, contact
15078 CRM9250 None
timeout supplier
15079 CRM9250 Device is busy Device is running, try later None
15080 CRM9250 Parameter error Software problem, contact supplier None
The function is not supported, contact
15081 CRM9250 Unsupported function None
supplier
15082 CRM9250 Device status error Hardware problem, contact supplier None
Software or configuration error,
15083 CRM9250 Operating configuration file error None
contact supplier
87/273
Code Code
Number of notes dispensed actually ≠
15084 CRM9250 Hardware problem, contact supplier None
required number
15085 CRM9250 Clause 36 is unsupported Contact the supplier None
Software or configuration error,
15086 CRM9250 Clause 36 configuration error None
15087 CRM9250 Fail to read hardware log Try again None
15088 CRM9250 Fail to change denomination Contact the supplier None
information
Amount of blacklist serial numbers is
15089 CRM9250 Try again None
abnormal
15090 CRM9250 The client disconnect Hardware fault, contact the supplier None
15091 CRM9250 ASC internal error Hardware fault, contact the supplier None
15092 CRM9250 Illegal application program Hardware fault, contact the supplier None
15093 CRM9250 Fail to update the master key Hardware fault, contact the supplier None
15094 CRM9250 Checking failed Hardware fault, contact the supplier None
15095 CRM9250 Calculating MAC error Hardware fault, contact the supplier None
It isn't in test mode when revising the
15096 CRM9250 Hardware fault, contact the supplier 4090
working key
15097 CRM9250 Checking error when operating the key Hardware fault, contact the supplier 4091,4094
15098 CRM9250 Working key read/write error Hardware fault, contact the supplier 4092,4093
15099 CRM9250 MAC checking error during transaction Hardware fault, contact the supplier 4095,4096,4097
Receiving or sending data in blacklist
15100 CRM9250 Hardware fault, contact the supplier None
feature packet failed
Verification error in blacklist data is
reported
Error in parameters of blacklist mode or
protocol version
Cash recycling Stop service and contact
15103 Audit error None
module supplier
Cash recycling The module is safe, MAC check Stop service and contact
15104 None
module error supplier
Cash recycling Stop service and contact
15105 TPM check error None
module supplier
Cash recycling Error in generating master key by Stop service and contact
15106 None
module security 2.0 encryption module supplier
Cash recycling Error in importing master key by Stop service and contact
15107 None
module security 2.0TPM supplier
Cash recycling Error in generating work key by Stop service and contact
15108 None
module security 2.0 encryption module supplier
Cash recycling Error in importing work key by Stop service and contact
15109 None
module security 2.0TPM supplier
Cash recycling Security 2.0 fails to get transaction Stop service and contact
15110 None
module ciphertext from TPM supplier
Cash recycling Transaction execution of security Stop service and contact
15111 None
module 2.0HSM failed supplier
Cash recycling Security 2.0TPM fails to analyze Stop service and contact
15112 None
module the execution result supplier
Cash recycling Security 2.0TPM fails to decrypt Stop service and contact
15113 None
module the execution result supplier
Cash recycling Security 2.0 security module or Stop service and contact
15114 None
module TPM key does not exist supplier
Cash recycling Fail to load security Stop service and contact
15115 None
module 2.0SecGroup.dll or its dependent supplier
Cash recycling components
Security 2.0 soft program fails to
15116 Stop service and replace the key None
module update work key
1013,1025,1271,4070~407
5,4201~4226,4230~423F,4
15121 CRM9250 Other error Hardware problem, contact supplier
24F,42BA,42CA,42DA,E4
00~E4FF
Other command is received before
15122 CRM9250 Software problem, contact supplier 1001
receiving "initialization setting"
command
88/273
Code Code
Other command is received before
receiving "initialize" command
Illegal command is received after
"prepare deposit" command
"prepare dispense" command
"dispense" command
"prepare present" command
Illegal command is received after "open
shutter" command
Illegal command is received after "close
shutter" command
"retract NF" command
Illegal command is received after "Cash
15131 CRM9250 Software problem, contact supplier 100A
Count" command
15132 CRM9250 Software problem, contact supplier 100B
"deposit" command
15133 CRM9250 Software problem, contact supplier 100C
"cancel deposit" command
15134 CRM9250 Software problem, contact supplier 100D
"prepare next transaction" command
15135 CRM9250 Software problem, contact supplier 100E
"cancel dispense" command
15136 CRM9250 Software problem, contact supplier 100F
"retract NE" command
"cancel prepare" command
Illegal command is received after "keep
notes" command
"initialize" command
15140 CRM9250 Undefined command is received Software problem, contact supplier 1021
CRM expect to receive "read cassette
information" command
CRM fail to execute host command
15142 CRM9250 Exit ODS mode 1025
while in ODS mode
"AC setting" for AC error in
15151 CRM9250 Configuration error, contact supplier 1101,1102
"initialization setting" command
Setting of "hopper type" for AC error in
15152 CRM9250 "initialization setting" command Configuration error, contact supplier 1103
(CRM9250 hopper must be set to exist)
Setting of "cassette type" for AC error
15153 CRM9250 Configuration error, contact supplier 1104,1105
in "initialization setting" command
Setting of "denomination" for AC error
15154 CRM9250 Configuration error, contact supplier 1107
"RC setting" for RC error in
15155 CRM9250 Configuration error, contact supplier 111x
"initialization setting" command
(undefined
Setting parameters)
of "cassette type" for RC error
15156 CRM9250 in "initialization setting" command Configuration error, contact supplier 112x,113x
(undefined parameters)
"hopper type" and "cassette type" for
15157 CRM9250 RC don't match in "initialization Configuration error, contact supplier 117x
setting" command
Setting of "denomination" for RC error
"RC setting" and "RC type" for RC
don't match in "initialization setting"
command
89/273
Code Code
Cassette memory setting error in
15160 CRM9250 "initialization setting" command Configuration error, contact supplier 11A1
(cassette has no memory, but is set to
use memory)
Setting of "retract area" error for
15161 CRM9250 Configuration error, contact supplier 11A9
"retract" command
15162 CRM9250 Setting of operation mode for NV error Hardware problem, contact supplier 11Cx
Hardware or software problem, contact
15163 CRM9250 Action parameter error 11Dx
supplier
Setting for withdrawal limited amount
15164 CRM9250 Software problem, contact supplier 11E1
exceeds maximum
Withdrawal cassette is not available or
15165 CRM9250 Check cassette or contact supplier 11E2
unable to dispense
Setting of "dispense mode" error in
"dispense" command
Setting of hopper number error before
15167 CRM9250 executing "dispense" command (the Software problem, contact supplier 11E5
number is not continuous)
Setting for deposit limited amount
exceeds maximum
RC1 doesn't exist, or it's cable is not in
15169 CRM9250 Check cassette or contact supplier 8011,11F1
position
position
position
position
position
Memory is null while reading AC, Cassette hasn't been set or hardware
15174 CRM9250 1200
please reset problem, contact supplier
Memory is null while reading RC1, Cassette hasn't been set or hardware
15175 CRM9250 1201
15176 CRM9250 1202
15177 CRM9250 1203
15178 CRM9250 1204
15179 CRM9250 1205
15180 CRM9250 RC1 specified to dispense is empty Software problem, contact supplier 1211
Write illegal parameters to AC , please
reset
Write illegal parameters to RC1, please
reset
reset
reset
reset
reset
Illegal CRM parameters, please reset
15191 CRM9250 Software problem, contact supplier 1241~124A
(service command)
15192 CRM9250 RC1 specified to dispense is abnormal Check the cassette 1251,1261
90/273
Code Code
In compel deposit, the parameters for
selecting AC/RC error
15198 CRM9250 Total length of parameters error Software problem, contact supplier 1290
Setting of cassette priority error while
depositing
Length of CRM sequence number
15200 CRM9250 Software fault, contact the supplier 1292
exceeds limit
15201 CRM9250 Fail to set identification parameter Hardware fault, contact the supplier 404D,404E,404F
15202 CRM9250 Fail to set sorting parameter level Hardware fault, contact the supplier 405C,405D,405E
4311~4315, 4321~4325,
15203 CRM9250 DC parameters setting error Re-configurate the DMC cassette
4331~4335, 8131~8135
15204 CRM9250 Fail to feed notes Software fault, contact the supplier F001,F002,F003
Cash recycling Checking failed when setting the
15207 Stop service and replace the key 40B1
module public key
Cash recycling The module is not in test mode Stop service and turn to the test
15208 4098
module when setting the public key mode
Cash recycling
15209 Fail to set the work key Stop service and replace the key 40B2
module
15211 CRM9250 NV is not closed before executing Close the NV and then transact 2001
command
Front door is not closed before
15212 CRM9250 Close front door and then transact 2011
executing command
Back door is not closed before
15213 CRM9250 Close back door and then transact 2021
executing command
Upper unit is being dragged out before
15214 CRM9250 Push it in position and then transact 2031
executing command
Lower unit is not in position before
executing command
Transport in Lower unit is not closed
15216 CRM9250 Close the transport and then transact 2051
before executing command
NF and NE doesn't joint together before
15217 CRM9250 Joint NF and NE and then transact 2061
executing command
Shutter is not closed before executing
15218 CRM9250 Close shutter and then transact 2071
command
15219 CRM9250 NV is open while executing command Close NV and then transact 2101
Front door is open while executing
15220 CRM9250 Close front door and then transact 2111
command
Back door is open while executing
15221 CRM9250 Close back door and then transact 2121
command
Upper unit is being dragged out while
executing command
Lower unit is not in position before
executing command
Transport in lower unit is open before
15224 CRM9250 Close the transport and then transact 2151
executing command
NF and NE doesn't joint together before
15225 CRM9250 Joint NF and NE, and then transact 2161
executing command
15226 CRM9250 Shutter is open before executing Close shutter and then transact 2171
15227 CRM9250 command
Upper unit is pulled out Push back the upper unit 80E6
15228 CRM9250 Lower unit is pulled out Push back the lower unit 80E7
15241 CRM9250 NV hardware error Hardware problem, contact supplier 3000~30FF
15242 CRM9250 NV communication error Hardware problem, contact supplier 3100~31FF
15243 CRM9250 NV command or parameter error Hardware problem, contact supplier 3200~32FF
15244 CRM9250 NV error Hardware problem, contact supplier 3300~33FF
Poor quality note or hardware problem,
15245 CRM9250 Note thickness is abnormal 3401~3403
contact supplier
15246 CRM9250 NV internal sensor error Hardware problem, contact supplier 3500~35FF
15247 CRM9250 NV reject notes abnormally Hardware problem, contact supplier 3333
91/273
Code Code
Hardware error, fail to operate Flash
15251 CRM9250 Hardware problem, contact supplier 4001~4003
ROM on the control board of lower
unit
Hardware error, fail to operate
15252 CRM9250 Hardware problem, contact supplier 4004~4006,4051~405B
EEPROM on the control board of
15253 CRM9250 lower internal
CRM unit operation error Hardware problem, contact supplier 4007~4008
CRM hardware error, fail to operate
15254 CRM9250 Hardware problem, contact supplier 4020,4030,4060
AC memory
RC1 memory
RC2 memory
RC3 memory
CRM Hardware error, fail to operate
RC4 memory
RC5 memory
CRM hardware error, 36V power is
15260 CRM9250 Hardware problem, contact supplier 4041
abnormal
CRM firmware error, the edition of
15261 CRM9250 firmware for the control board of upper Hardware problem, contact supplier 4101
unit and lower unit don't match
15262 CRM9250 Internal logical error Hardware problem, contact supplier 4102~4105
4240,4250,4260,4270,4280
15263 CRM9250 Communication with AC error Check the cassette
,4290,42A0,42B0,42C0,42
D0
4241,4251,4261,4271,4281
15264 CRM9250 Communication with RC1 error Check the cassette
,4291,42A1,42B1,42C1,42
D1
4242,4252,4262,4272,4282
,4292,42A2,42B2,42C2,42
D2
4243,4253,4263,4273,4283
,4293,42A3,42B3,42C3,42
D3
4244,4254,4264,4274,4284
,4294,42A4,42B4,42C4,42
D4
4245,4255,4265,4275,4285
,4295,42A5,42B5,42C5,42
15269 CRM9250 Read sequence number of the CRM Re-send the command D5
407A
15270 CRM9250 failed sequence number of the CRM
Write Re-send the command 407B
failed 5001~500F,5010~501A,50
21~502E,5031~5036,5041
15281 CRM9250 Sensor is dirty or damaged Check the sensor or contact supplier ~5046,5051~5055,5061~5
065,5071~5075,5081~5085
,5091~50955400~5406
5301~530F,5310~531A,53
21~532E,5331~5336,5341
15282 CRM9250 Sensor fault Check the sensor or contact supplier
~5346,5351~5355,5361~5
365,5371~5375,5381~5385
Diverter fault (before executing ,5391~5395
5101~5104,5111~5114,512
15283 CRM9250 Hardware problem, contact supplier
command) 1~5125,5131~5135
Motor fault, motor runs but it hasn't
15284 CRM9250 Hardware problem, contact supplier 5201~520D
been detected
15285 CRM9250 Diverter fault (while executing Hardware problem, contact supplier 5141~5145,5151~5155
15288 CRM9250 command)
Fail to close shutter normally Check if the shutter is normal 6006
15289 CRM9250 Fail to close shutter safely Check if the shutter is normal 6007
15290 CRM9250 Fail to close shutter by force Check if the shutter is normal 6008
15291 CRM9250 Shutter status detection sensor is Check the sensor or contact supplier 6001
15292 CRM9250 abnormal
Shutter open timeout Check the shutter 6002
15293 CRM9250 Shutter close timeout Check the shutter 6003
15294 CRM9250 Fail to close shutter Check the shutter 6004
15295 CRM9250 Shutter is jammed by notes Check the shutter 6005
6111,6112,6121,6123,6126
15296 CRM9250 Pressure plate fault Hardware problem, contact supplier
,6127,6128,6129,612A
15297 CRM9250 Top plate fault Hardware problem, contact supplier 6113,6122,6124,612B,612
C
92/273
Code Code
Notes in note slot (before executing
15298 CRM9250 Retract the notes and then transact 6201
command)
Notes in entry slot (before executing
command)
Notes in exit slot (before executing
command)
No note in note slot (before executing
15301 CRM9250 Reset CRM 6204
command)
No note in entry slot (before executing
15302 CRM9250 Reset CRM 6205
command)
No note in exit slot (before executing
15303 CRM9250 Reset CRM 6206
command)
Notes in note slot (after executing
15304 CRM9250 Reset CRM, retract the notes 6211
command)
Notes in entry slot (after executing
command)
Notes in exit slot (after executing
command)
No note in note slot (after executing
15307 CRM9250 Reset CRM 6214
command)
No note in entry slot (after executing
15308 CRM9250 Reset CRM 6215
command)
No note in exit slot (after executing
15309 CRM9250 Reset CRM 6216
command)
15310 CRM9250 Note in entry slot is abnormal Place the note well, reset CRM 6301,6302,6303,6304
15311 CRM9250 Note in entry slot is abnormal Place the note well, reset CRM 6305,6306,6307,6308
Note jammed in exit slot (after
15312 CRM9250 Clear the jammed notes in exit slot 6309
executing command)
Fail to feed notes in entry slot, the next
Check if the note feeder is worn-out or
15313 CRM9250 note isn't fed to lower feed transport in 6313
the note is abnormal
specified time
Fail to present notes in exit slot, the
Check if the note feeder is worn-out or
15314 CRM9250 next note isn't fed to upper feed 6314
the note is abnormal
transport in specified time
15315 CRM9250 Upper feed wing wheel fail to reposit Check hardware or contact supplier 6315
No note enters transport from entry slot Check if the note feeder is worn-out or
15316 CRM9250 6316
in specified time the note is abnormal
No note enters transport from exit slot Check if the note feeder is worn-out or
15317 CRM9250 6317
in specified time the note is abnormal
Note stacker fault (before executing
15318 CRM9250 Check hardware or contact supplier 6117,6119
command)
15319 CRM9250 Prepare dispensing fault Check hardware or contact supplier 6125,E605
Escrow tape is full, tap is exhausted
15321 CRM9250 Check hardware or contact supplier 7002
(before executing command)
Notes in escrow tape (before executing
command)
Notes in escrow tape (after executing
command)
Number of notes enters and leaves
15324 CRM9250 Reset CRM 7011,7012
escrow don't match
No note is delivered from escrow in
specified time
Escrow tape is reposited but no note is
delivered from escrow
15327 CRM9250 Escrow tape fail to reposited Check hardware or contact supplier 7021,7022,7023
15328 CRM9250 Status of escrow tape is abnormal Check hardware or contact supplier 7031,7032,7033
Notes in the end of tape (before
executing command)
Notes in the end of tape (after
executing command)
Escrow tape is full, tap is exhausted
15331 CRM9250 Reset CRM 7043
(while executing command)
93/273
Code Code
15340 CRM9250 AC don't exit or cables don't connect Check the cassette 8010
15341 CRM9250 wellcassettes are full
All Clear the machine 800x
Extended AC don't exit or cables don't
15342 CRM9250 Check the cassette 801A
connect well
15343 CRM9250 Extended AC is full Clear the machine 801B,8019
15344 CRM9250 All the cables of RC don't connect well Check the cassette 801C
A area in AC is full (before executing
15345 CRM9250 Clear the machine 801D,8020
command)
B area in AC is full (before executing
15346 CRM9250 Clear the machine 801E
command)
C area in AC is full (before executing
15347 CRM9250 Clear the machine 801F
command)
AC is abnormal (before executing
15348 CRM9250 Check the cassette 8030,8040
command)
Extended AC is abnormal (before
15349 CRM9250 Check the cassette 8031,8041
executing command)
8050,8060,8070,8080,8090
15350 CRM9250 AC fault Check the cassette or contact supplier
,80A0,80B0,80C0
8021,8051,8061,8071,8081
15351 CRM9250 RC1 fault Check the cassette or contact supplier
,8091,80A1,80B1,80C1
8022,8052,8062,8072,8082
,8092,80A2,80B2,80C2
8023,8053,8063,8073,8083
,8093,80A3,80B3,80C3
8024,8054,8064,8074,8084
,8094,80A4,80B4,80C4
8025,8055,8065,8075,8085
,8095,80A5,80B5,80C5
RC1 fail to feed note, the next note isn't
15356 CRM9250 Check the cassette or contact supplier 80D1,1281
fed out in specified time
15361 CRM9250 AC box is dragged out Push the cassette in 80E0
15362 CRM9250 RC1 is dragged out Push the cassette in 80E1
15367 CRM9250 AC is inserted in Check if the cassette is inserted 80F0
15368 CRM9250 RC1 is inserted in correctly
Check if the cassette is inserted 80F1
15373 CRM9250 AC is inserted in and then dragged out correctly
Check if the cassette is ok 8100
15374 CRM9250 RC1 is inserted in and then dragged out Check if the cassette is ok 8101
15379 CRM9250 RC2 is set to extended AC Software setting error, contact supplier 8112
15383 CRM9250 Sorting cassette is not detected Software fault, contact the supplier 8120
94/273
Code Code
9001, 9002, 9003, 9004,
9005, 900F, 9041, 9042,
9043, 9044, 9045, 904F,
15391 CRM9250 Notes or jammed notes in NF transport Clear jams 9081, 9082, 90A1~90A5,
90AF, 9401, 9402, 9501,
9502, 9503, 9504,
9505~9509, 950F
900A, 900B, 900C, 900D,
900E, 9011, 9012, 9013,
904A, 904B, 904C, 904D,
904E, 9051, 9052, 9053,
9083, 9084, 9085, 9086,
15392 CRM9250 Notes or jammed notes in NE transport Clear jams
9087, 90AA~90AE, 90B1,
90B2, 90B3, 9404, 9405,
9406, 9425, 950A, 950B,
950C, 950D, 950E, 9511,
9512, 9513
15393 CRM9250 Notes or jammed notes in LT transport Clear jams 9010,9050,90B0
9014, 9015, 9016, 9017,
9018, 9019, 9054~9059,
15394 CRM9250 Notes or jammed notes in CT transport Clear jams 90B4~90B9, 940A, 940B,
940C, 940D, 9428, 9514,
9515, 9516, 9517, 9518,
9519
901E, 901F, 9028, 9029,
902A, 905E, 905F, 9068,
Notes or jammed notes in AC entrance 9069, 906A, 90BE, 90BF,
15395 CRM9250 Clear jams
or interior transport 90C8, 90C9, 90CA, 9413,
9414, 951E, 951F, 9528,
9529, 952A
9020, 902B, 9060, 906B,
15396 CRM9250 Notes or jammed notes in RC1 entrance Clear jams
90C0, 90CB, 9520, 952B
9021, 902C, 9061, 906C,
90C1, 90CC, 9521, 952C
9022, 902D, 9062, 906D,
90C2, 90CD, 9522, 952D
9023, 902E, 9063, 906E,
90C3, 90CE, 9523, 952E
15400 CRM9250 Notes or jammed notes in RC5 entrance Clear jams None
9006~9009, 90A6~90A9,
Notes or jammed notes in transport
15401 CRM9250 Clear jams 9403, 9407, 9426, 9430,
between NF and NE
9046~9049
15402 CRM9250 Clear jams 9408
between NF and LT
15403 CRM9250 Clear jams 9427,9510
between NF and CT
15404 CRM9250 Clear jams 9409
between LT and CT
15405 CRM9250 Clear jams 9411,9412,9429
between CT and AC
15406 CRM9250 Clear jams 9415,941D
between CT and RC1
15407 CRM9250 Clear jams 9416,941E
between CT and RC2
15408 CRM9250 Clear jams 9417,941F
between CT and RC3
15409 CRM9250 Clear jams 9418,9420
between CT and RC4
9091~9099, 9101~910A,
9113~9117, 911C~9126,
15410 CRM9250 Notes is abnormal during transportation initialize CRM 9128~9132, 9141~914A,
9153~9157, 915C~9166,
9168~9172
95/273
Code Code
9201~920D, 9221~9225,
The number of notes don't match 922F, 9231~9235, 9239,
15411 CRM9250 initialize CRM
during transportation 9241~924A, 9261~9265,
926F, 9271~9275, 9279
Too many notes are rejected Notes are unqualified, please input
15412 CRM9250 9281
successively during withdrawal qualified ones
Too many rejected notes during Notes are unqualified, please input
15413 CRM9250 9282
withdrawal qualified ones
Too many notes are rejected Notes are unqualified, please input
15414 CRM9250 9285
successively during "cash count" qualified ones
Too many rejected notes during "cash Notes are unqualified, please input
15415 CRM9250 9286
count" qualified ones
Too many notes in exit slot while
15416 CRM9250 Clear notes in NF 9288
retracting NF
Notes are abnormal during 9301~931F,9320~932E,93
15417 CRM9250 initialize the mechanism
transportation 30~9332
Denomination of notes loaded in RC1 Check if the denomination of notes
15418 CRM9250 is not the same as the setting one during loaded in RC1 matches with the 9289
withdrawal configuration
Denomination of notes loading in RC2 Check if the denomination of notes
15419 CRM9250 is not the same as the setting one during loaded in RC2 matches with the 928A
15420 CRM9250 is not the same as the setting one during loaded in RC3 matches with the 928B
15421 CRM9250 is not the same as the setting one during loaded in RC4 matches with the 928C
15422 CRM9250 is not the same as the setting one during loaded in RC5 matches with the 928D
15431 CRM9250 Diverter fail to reposit after the Hardware problem, contact supplier E511~E514,E531~E535
commandin AC diverting error (notes
Diverter
15432 CRM9250 Hardware problem, contact supplier E541
enter B area after the command)
Diverter in AC diverting error (notes
15433 CRM9250 Hardware problem, contact supplier E542
enter C area after the command)
Pressure plate fail to reposit after the
15434 CRM9250 Hardware problem, contact supplier E601,E603
command
15435 CRM9250 Top plate fail to reposit after the Hardware problem, contact supplier E602,E604
command
While retracting, fail to close shutter
15436 CRM9250 Check the shutter E611
and retract notes successfully
Note stacker fault (after executing
15437 CRM9250 Hardware problem, contact supplier E606,E607
command)
15441 CRM9250 A area in AC is full after the command Clear the machine E801,E805
15442 CRM9250 B area in AC is full after the command Clear the machine E802
15443 CRM9250 C area in AC is full after the command Clear the machine E803
15444 CRM9250 extended AC is full after the command Clear the machine E804,E806
15445 CRM9250 AC fail to reposit after the command Check the cassette or contact supplier E810,E820,E830,E840
15446 CRM9250 RC1 fail to reposit after the command Check the cassette or contact supplier E811,E821,E831,E841
15451 CRM9250 AC is abnormal after the command Check the cassette or contact supplier E850,E860
15452 CRM9250 RC1 is abnormal after the command Check the cassette or contact supplier E851,E861
AC is 'empty', 'near full' or 'full' at the
15457 CRM9250 Check the cassette or contact supplier E85A,E86A
same time after the command
96/273
Code Code
Dispense successfully, CRM is not in Check if CRM is in position or
15461 CRM9250 EA02
position while retracting rejected notes hardware problem, contact supplier
Dispense successfully, NV fault while
15462 CRM9250 Hardware problem, contact supplier EA03
retracting rejected notes
Dispense successfully, internal error
while retracting rejected notes
Dispense successfully, execute
15464 CRM9250 components fault while retracting Hardware problem, contact supplier EA05
rejected notes
Dispense successfully, escrow fault
Dispense successfully, cassette fault
Dispense successfully, transport fault
Retracting from NF failed;
15468 CRM9250 Initialize the device EA10
unacceptable note detected
15470 CRM9250 Fail to communicate with NV board Check the communication cables None
15471 CRM9250 Fail to recognize the serial number Software problem, contact supplier None
15472 CRM9250 image
Fail to save serial number image Software problem, contact supplier None
15473 CRM9250 Fail to operate data library Software problem, contact supplier None
15474 CRM9250 Retrieval failed Try again None
15475 CRM9250 Fail to allocate memory Software problem, contact supplier None
15476 CRM9250 Fail to delete image file Try again None
15477 CRM9250 Back-up failed Try again None
15478 CRM9250 Fail to load OCR dynamic library Software problem, contact supplier None
15479 CRM9250 Fail to operate SQL file Re-send the command None
15480 CRM9250 Data libraries is backing up Re-send the command None
Re-send the command or contact the
15500 CRM9250 Undefined command None
supplier
15501 CRM9250 Configuration SRAM failure None
supplier
15502 CRM9250 Data checking error None
supplier
15503 CRM9250 Fail to operate FLASH program None
supplier
15504 CRM9250 Fail to operate FLASH data None
supplier
15505 CRM9250 Communication timeout None
supplier
15506 CRM9250 Fail to reset AC None
supplier
15507 CRM9250 Fail to reset RC 1 None
supplier
supplier
supplier
supplier
15511 CRM9250 Fail to reset ODS None
supplier
15512 CRM9250 Fail to reset NV51 interface board None
supplier
15513 CRM9250 Fail to start updating AC None
supplier
15514 CRM9250 Fail to start updating RC1 None
supplier
supplier
supplier
97/273
Code Code
supplier
15518 CRM9250 Fail to start updating ODS None
supplier
Fail to start updating NV51 interface Re-send the command or contact the
15519 CRM9250 None
board supplier
15520 CRM9250 Fail to update AC None
supplier
15521 CRM9250 Fail to update RC1 None
supplier
supplier
supplier
supplier
15525 CRM9250 Fail to update ODS None
supplier
15526 CRM9250 Fail to update NV51 interface board None
supplier
15527 CRM9250 File downloaded is incomplete None
supplier
Acquiring version information is not
successful or file version is Re-send the command or contact the
15528 CRM9250 None
inconsistent with the updating one after supplier
downloading hardware
Format of the downloaded file is Re-send the command or contact the
15529 CRM9250 None
incorrect supplier
15530 CRM9250 Data sending or receiving error None
supplier
15531 CRM9250 Fail to issue data 0001
supplier
15532 CRM9250 CRC checking failed 0031
supplier
15533 CRM9250 Program checking error 0032,0035
supplier
15534 CRM9250 Fail to erase the section 0033
supplier
15535 CRM9250 Programming failure 0034
supplier
15536 CRM9250 NV self-test failure None
supplier
15537 CRM9250 Code updating failure None
supplier
15538 CRM9250 Fail to open the downloaded file None
supplier
15539 CRM9250 Fail to read the downloaded file None
supplier
Fail to acquire version information for Re-send the command or contact the
15540 CRM9250 None
the upgrade file supplier
Downloading firmware program with Re-send the command or contact the
15541 CRM9250 None
this version is not permitted supplier
15542 CRM9250 Synchronizing work key failed Retry or contact the supplier None
15543 CRM9250 Validating with signature failed Retry or contact the supplier None
15561 CRM9250 RSA key non-existence Software fault, contact the supplier None
15562 CRM9250 Fail to load the RSA key Software fault, contact the supplier None
15563 CRM9250 RSA key is overdue Software fault, contact the supplier None
User data of intelligent cassette
15564 CRM9250 Software fault, contact the supplier None
checking error
RC 1 isn't an intelligent cassette after
15565 CRM9250 Replace the cassette 4301
starting the function of intelligent
cassette
98/273
Code Code
cassette
cassette
cassette
cassette 1013,1025,1026,1271,
Try to reset it; if reset failed, please 406A,406B,406C,4070,407
15600 CRM9250 Fail to obtain EEPROM parameters
contact the software supplier 1,
4072,4073,4074,4075,4076
,4077,4078,1293
4201,4202,4203,4204
4205,4206,4211,4212,4213
,
4214,4215,4216,4221,4222
,
4223,4224,4225,4226,4230
Error occurs to upper control board Try to reset it; if reset failed, please ,
15601 CRM9250
communication contact the software supplier 4231,4232,4233,4234,4235
,
4236,4237,4238,4239,423
A,
423B,423C,423D,423F,424
F,
42BA,42CA,42DA,E401,E
Note slot sensor SF01 is dirty or Try to reset it; if reset failed, please
15602 CRM9250 5001,5301
damaged contact the software supplier
15603 CRM9250 5002,5302
15604 CRM9250 5003,5303
15605 CRM9250 5004,5304
15606 CRM9250 5005,5305
15607 CRM9250 5006,5306
15608 CRM9250 5007,5307
15609 CRM9250 5008,5308
Lower feed transport sensor SF09 is Try to reset it; if reset failed, please
15610 CRM9250 5009,5309
dirty or damaged contact the software supplier
15611 CRM9250 500A,530A
15612 CRM9250 500B,530B
Lower feed transport sensor SF12 of Try to reset it; if reset failed, please
15613 CRM9250 500C,530C
NF is dirty or damaged contact the software supplier
15614 CRM9250 500D,530D
15615 CRM9250 500E,530E
15616 CRM9250 500F,530F
15617 CRM9250 5010,5310
15618 CRM9250 5011,5311
15619 CRM9250 5012,5312
99/273
Code Code
Upper feed transport sensor SF19 is Try to reset it; if reset failed, please
15620 CRM9250 5013,5313
Upper feed transport sensor SF20 is Try to reset it; if reset failed, please
15621 CRM9250 5014,5314
LT transport sensor SF21 is dirty or Try to reset it; if reset failed, please
15622 CRM9250 5015,5315
LT transport sensor SF22 is dirty or Try to reset it; if reset failed, please
15623 CRM9250 5016,5316
15625 CRM9250 50,195,319
15626 CRM9250 501A,531A
NE transport sensor SE01 is dirty or Try to reset it; if reset failed, please
15627 CRM9250 5021,5321
15628 CRM9250 5022,5322
15629 CRM9250 5023,5323
15630 CRM9250 5024,5324
15631 CRM9250 5025,5325
15632 CRM9250 5026,5326
Roller transport sensor SE07 is dirty or Try to reset it; if reset failed, please
15633 CRM9250 5027,5327
15634 CRM9250 5028,5328
15635 CRM9250 5029,5329
15636 CRM9250 502A,532A
15637 CRM9250 502B,532B
15639 CRM9250 502D,532D
CT transport sensor ST01 is dirty or Try to reset it; if reset failed, please
15640 CRM9250 5031,5331
15641 CRM9250 5032,5332
15642 CRM9250 5033,5333
15643 CRM9250 5034,5334
15644 CRM9250 5035,5335
15645 CRM9250 5036,5336
Try to reset it; if reset failed, please
15646 CRM9250 AC sensor SA01 is dirty or damaged 5041,5341
contact the software supplier
100/273
Code Code
15652 CRM9250 RC1 sensor SR01 is dirty or damaged 5051,5351
15673 CRM9250 Note slot sensor UF09 fault 5400
PF01 tension cushion fault(before the Try to reset it; if reset failed, please
15678 CRM9250 5101,5111
command is executed) contact the software supplier
PF02 tension cushion fault(before the Try to reset it; if reset failed, please
15679 CRM9250 5102,5112
PE02 tension cushion fault (before the Try to reset it; if reset failed, please
15680 CRM9250 5103,5113
15682 CRM9250 RC1-PR01 tension cushion fault 5121,5131,5141,5151
101/273
Code Code
PF01 tension cushion fault(after the Try to reset it; if reset failed, please
15687 CRM9250 E501,E511
PF02 tension cushion fault(after the Try to reset it; if reset failed, please
15688 CRM9250 E502,E512
PE02 tension cushion fault(after the Try to reset it; if reset failed, please
15689 CRM9250 E503,E513
RC1-PR01 tension cushion fault(after Try to reset it; if reset failed, please
15690 CRM9250 E521,E531
the command is executed) contact the software supplier
15691 CRM9250 E522,E532
15692 CRM9250 E523,E533
15693 CRM9250 E524,E534
15694 CRM9250 MF04 fault 5201
15695 CRM9250 MF02 fault 5202
15696 CRM9250 MF05 fault 5203
15697 CRM9250 ME01 fault 5204
15698 CRM9250 ME03 fault 5205
15699 CRM9250 ME02 fault 5206,5208
15700 CRM9250 MC06 fault 5207
15701 CRM9250 RC1 motor fault 5209
15702 CRM9250 RC2 Motor fault 520A
15703 CRM9250 RC3 motor fault 520B
15704 CRM9250 RC4 motor fault 520C
Notes or jammed notes are detected by
15706 CRM9250 SF09/SF10 of the lower feed transport 9001
(before command is executed)
15707 CRM9250 SF23/SF24 of the lower feed transport 9002
15708 CRM9250 SF25 of the lower feed transport 9003
15709 CRM9250 SF12 of the lower transport of NF 9004
15710 CRM9250 SF13/SF14 of the lower transport of 9005
NF (before command is executed)
15711 CRM9250 SV11~SV13 of the lower transport of 9006
102/273
Code Code
15714 CRM9250 SV41/SV42/SV43 of the lower 9009
transport of NF (before command is
executed)
15715 CRM9250 SE01/SE02 of NE transport (before 900A
command is executed)
15716 CRM9250 SE03 of NE transport (before command 900B
is executed)
15717 CRM9250 SE04 of NE transport (before command 900C
is executed)
15718 CRM9250 SE07 of roller transport (before 900D
15719 CRM9250 SE05 of NE transport (before command 900E
is executed)
15720 CRM9250 SF19/SF20 of the upper feed transport 900F
15721 CRM9250 SF21/SF22 of LT transport (before 9010
15722 CRM9250 SE06 of NE transport (before command 9011
is executed)
15723 CRM9250 SE12 of roller transport (before 9012
15724 CRM9250 SE08/SE09 of roller transport (before 9013
15725 CRM9250 ST01 of CT transport (before command 9014
is executed)
is executed)
is executed)
is executed)
is executed)
is executed)
Notes or jammed notes are detected by Try to reset it; if reset failed, please
15744 CRM9250 90A1,9041,9501
SF09/SF10 of lower feed transport contact the software supplier
15745 CRM9250 90A2,9042,9502
15746 CRM9250 90A3,9043,9503
SF25 of lower feed transport contact the software supplier
15747 CRM9250 9044,90A4,9504
SF12 of lower feed transport contact the software supplier
15748 CRM9250 9045,90A5,9505
103/273
Code Code
15749 CRM9250 9046,90A6,9506
SV11~SV13 of lower feed transportcontact the software supplier
15750 CRM9250 9047,90A7,9507
15751 CRM9250 9048,90A8,9508
15752 CRM9250 9049,90A9,9509
15753 CRM9250 904A,90AA,950A
SE01/SE02 of NE transport contact the software supplier
15754 CRM9250 904B,90AB,950B
SE03 of NE transport contact the software supplier
15755 CRM9250 904C,90AC,950C
15756 CRM9250 904D,90AD,950D
SE07 of roller transport contact the software supplier
15757 CRM9250 904E,90AE,950E
15758 CRM9250 904F,90AF,950F
SF19/SF20 of upper feed transportcontact the software supplier
15759 CRM9250 9050,90B0,9510
SF21/SF22 of LT transport contact the software supplier
15760 CRM9250 9051,90B1,9511
15761 CRM9250 9052,90B2,9512
15762 CRM9250 9053,90B3,9513
SE08/SE09 of NE transport contact the software supplier
15763 CRM9250 9054,90B4,9514
ST01 of CT transport contact the software supplier
15764 CRM9250 9055,90B5,9515
15765 CRM9250 9056,90B6,9516
15766 CRM9250 9057,90B7,9517
15767 CRM9250 9058,90B8,9518
15768 CRM9250 9059,90B9,9519
Note jam between SF09/SF10 and Try to reset it; if reset failed, please
15769 CRM9250 9401
SF25 contact the software supplier
Note jam between SF25 and
15770 CRM9250 9402
SF13/SF14 contact the software supplier
Note jam between SF13/SF14 and Try to reset it; if reset failed, please
15771 CRM9250 9403
SV41/SV42/SV43 contact the software supplier
Note jam between SE01/SE02 and Try to reset it; if reset failed, please
15772 CRM9250 9404
SE04 contact the software supplier
15773 CRM9250 Note jam between SE04 and SE07 9405
Note jam between SE05 and Try to reset it; if reset failed, please
15775 CRM9250 9407
15776 CRM9250 Note jam between ST01 and ST03 940A
15777 CRM9250 Note jam between ST03 and ST04 940B
15778 CRM9250 Note jam between ST04 and ST05 940C
104/273
Code Code
15779 CRM9250 Note jam between ST05 and ST06 940D
Note jam between SE06 and Try to reset it; if reset failed, please
15781 CRM9250 9426
15782 CRM9250 Note jam between ST02 and ST03 9428
Note jam between SV41/SV42/SV43 Try to reset it; if reset failed, please
15783 CRM9250 9430
and SE01/SE02 contact the software supplier
"Abnormal status of transport: notes are
15784 CRM9250 detected by SF21/SF22 and SF25 9081
simultaneously"
15785 CRM9250 detected by SE06 and SF13/SF14 9082
simultaneously"
15786 CRM9250 detected by SE01/SE02 and SE06 9083
simultaneously"
15787 CRM9250 detected by SE03 and SE06 9084
simultaneously"
simultaneously"
simultaneously"
simultaneously"
The note slot of CRM9250 is supposed Try to reset it; if reset failed, please
15791 CRM9250 6318
to have notes in it, but no note is contact the software supplier
detected
The CRM9250 is supposed to have Try to reset it; if reset failed, please
15792 CRM9250 6319
notes in it, but no note is detected by contact the software supplier
SF01 CRM9250 is supposed to have Try to reset it; if reset failed,
The please
15793 CRM9250 631A
The please
15794 CRM9250 631B
The please
15795 CRM9250 631C
SF04
15796 CRM9250 631D
The please
15797 CRM9250 631E
The please
15798 CRM9250 631F
The please
15799 CRM9250 6320
SF08
15800 CRM9250 6321
The please
15801 CRM9250 6322
The please
15802 CRM9250 6323
SF17
15803 CRM9250 6324
The please
15804 CRM9250 6325
SF09/SF10
15805 CRM9250 6326
SF23/SF24
105/273
Code Code
15806 CRM9250 6327
SF25/SF26
15807 CRM9250 6328
SF12 CRM9250 is supposed to have
The Try to reset it; if reset failed, please
15808 CRM9250 6329
SF13/SF14
15809 CRM9250 632A
NV1
15810 CRM9250 632B
NV2 CRM9250 is supposed to have
15811 CRM9250 632C
NV3 CRM9250 is supposed to have
15812 CRM9250 632D
NV4
15813 CRM9250 632E
SE01/SE02
15814 CRM9250 632F
SE03CRM9250 is supposed to have
15815 CRM9250 6330
15816 CRM9250 6331
SE07
15817 CRM9250 6332
15818 CRM9250 6333
SF19/SF20
15819 CRM9250 6334
SF21/SF22
15820 CRM9250 6335
SE06
15821 CRM9250 6336
15822 CRM9250 6337
SE08/SE09
15823 CRM9250 6338
ST01
15824 CRM9250 6339
ST02 CRM9250 is supposed to have
15825 CRM9250 633A
15826 CRM9250 633B
15827 CRM9250 633C
ST05
15828 CRM9250 633D
ST06
Abnormal notes are detected by sensor Try to reset it; if reset failed, please
15829 CRM9250 9091
15830 CRM9250 9095
15831 CRM9250 9096
ST03 contact the software supplier
15832 CRM9250 9097
15833 CRM9250 9098
15834 CRM9250 9099
Unknown notes are detected by Try to reset it; if reset failed, please
15835 CRM9250 9101,9141
106/273
Code Code
15836 CRM9250 9102,9142
Unknown notes are detected by SR01 Try to reset it; if reset failed, please
15837 CRM9250 9103,9143
of RC1 cassette contact the software supplier
15838 CRM9250 9104,9144
SR02/SR03 of RC1 cassette contact the software supplier
15839 CRM9250 9105,9145
15840 CRM9250 9106,9146
15841 CRM9250 9107,9147
15842 CRM9250 9108,9148
15843 CRM9250 9109,9149
15844 CRM9250 910A,914A
Unknown notes are detected by SA01 Try to reset it; if reset failed, please
15845 CRM9250 9113,9153
of AC cassette contact the software supplier
15846 CRM9250 9114,9154
15847 CRM9250 9115,9155
SA02/SA03 of AC cassette contact the software supplier
15848 CRM9250 9116,9156
15849 CRM9250 9117,9157
Unknown notes are detected by sensor Try to reset it; if reset failed, please
15850 CRM9250 911C,915C
15851 CRM9250 911D,915D
15852 CRM9250 911E,915E
15853 CRM9250 911F,915F
15854 CRM9250 9120,9160
15855 CRM9250 9121,9161
15856 CRM9250 9122,9162
15857 CRM9250 9123,9163
SF12 contact the software supplier
15858 CRM9250 9124,9164
Unknown notes are detected by NV Try to reset it; if reset failed, please
15859 CRM9250 9125,9165
sensors in the first row contact the software supplier
Unknown notes are detected by NV Try to reset it; if reset failed, please
15860 CRM9250 9126,9166
sensors in the second raw contact the software supplier
15861 CRM9250 9128,9168
SE01/SE02 contact the software supplier
15863 CRM9250 912A,916A
15864 CRM9250 912B,916B
15865 CRM9250 912C,916C
15866 CRM9250 912E,916E
107/273
Code Code
15867 CRM9250 9130,9170
15868 CRM9250 9131,9171
15869 CRM9250 9132,9172
SE08/SE09 contact the software supplier
Notes in a wrong transport are detected Try to reset it; if reset failed, please
15870 CRM9250 9301
by SF09/SF10 contact the software supplier
15871 CRM9250 9302
15872 CRM9250 9303
by SR01 of RC1 contact the software supplier
15873 CRM9250 9304
by SR02/SR03 of RC1 contact the software supplier
15874 CRM9250 9305
15875 CRM9250 9306
15876 CRM9250 9307
15877 CRM9250 9308
15878 CRM9250 9309
15879 CRM9250 930A
15880 CRM9250 9313
by SA01 of AC contact the software supplier
15881 CRM9250 9314
15882 CRM9250 9315
by SA02/SA03 of AC contact the software supplier
15883 CRM9250 9316
15884 CRM9250 9317
15885 CRM9250 931C
by ST06 contact the software supplier
15886 CRM9250 931D
15887 CRM9250 931E
15888 CRM9250 931F
15889 CRM9250 9320
15890 CRM9250 9321
15891 CRM9250 9322
15892 CRM9250 9323
by SF12 contact the software supplier
15893 CRM9250 9324
15894 CRM9250 9325
by NV sensors in the first row contact the software supplier
15895 CRM9250 9326
by NV sensors in the second row contact the software supplier
15896 CRM9250 9328
by SE01/SE02 contact the software supplier
108/273
Code Code
15898 CRM9250 932A
by SE03 contact the software supplier
15899 CRM9250 932B
15900 CRM9250 932C
15901 CRM9250 932E
15902 CRM9250 9330
15903 CRM9250 9331
15904 CRM9250 9332
by SE08/SE09 contact the software supplier
Internal communication error occurs
Try to reset it; if reset failed, please 3301,3302,3303,3300,330
15905 CRM9250 when NV of the first generation
contact the software supplier A,330B,330C,330D
conducts self-test
DSP1 fails when NV of the first Try to reset it; if reset failed, please 3314,3315,3316,3310,0000
15906 CRM9250
generation conducts self-test contact the software supplier ,3319,331A,331B
DSP2 fails when NV of the first Try to reset it; if reset failed, please 3320,3321,3322,3323
15907 CRM9250
generation conducts self-test contact the software supplier 3324,3325,3326,3327
DSP3 fails when NV of the first Try to reset it; if reset failed, please 3328,3329,332A,332B,
15908 CRM9250
generation conducts self-test contact the software supplier 332C,332D
Fault occurs to sensors in the first row Try to reset it; if reset failed, please
15909 CRM9250 332E
in NV of the first generation contact the software supplier
Fault occurs to sensors in the second Try to reset it; if reset failed, please
15910 CRM9250 332F
row in NV of the first generation contact the software supplier
Fault occurs to sensors in the third row Try to reset it; if reset failed, please
15911 CRM9250 3330
in NV of the first generation contact the software supplier
Fault occurs to sensors in the fourth Try to reset it; if reset failed, please
15912 CRM9250 3331
row in NV of the first generation contact the software supplier
15913 CRM9250 Unknown error occurs to NV self-test 3332
DSP fails when NV of the second Try to reset it; if reset failed, please 3340,3341,3342,3343,
15914 CRM9250
generation conducts self-test contact the software supplier 3344,3345,3346
15916 CRM9250 NV fan fault 3348
15917 CRM9250 NV watchdog fault 3349
Fault occurs to sensors on the left of the Try to reset it; if reset failed, please
15918 CRM9250 3350
first row in NV of the second contact the software supplier
generation
Fault occurs to sensors in the middle of Try to reset it; if reset failed, please
15919 CRM9250 3351
the first row in NV of the second contact the software supplier
generation
Fault occurs to sensors on the right of Try to reset it; if reset failed, please
15920 CRM9250 3352
the first row in NV of the second contact the software supplier
generation
15921 CRM9250 3353
second row in NV of the second contact the software supplier
generation
15922 CRM9250 3354
the second row in NV of the second contact the software supplier
generation
15923 CRM9250 3355
the second row in NV of the second contact the software supplier
generation
15924 CRM9250 3356
third row in NV of the second contact the software supplier
generation
15925 CRM9250 3357
the third row in NV of the second contact the software supplier
generation
15926 CRM9250 3358
the third row in NV of the second contact the software supplier
generation
15927 CRM9250 3359
fourth row in NV of the second contact the software supplier
generation
15928 CRM9250 335A
the fourth row in NV of the second contact the software supplier
generation
109/273
Code Code
15929 CRM9250 335B
the fourth row in NV of the second contact the software supplier
Cash recycling generation Reset the unit and take away the
16001 Notes are jammed by shutter 6005
module notes
Cash recycling Shutter is blocked by foreign Reset the unit and remove foreign
16002 6009
module matters matters
Cash recycling Notes are returned to output slot
16021 Prompt taking away the notes 0610
module while depositing
Cash recycling
16022 Notes remain in entry slot Prompt have notes 0612
module
Cash recycling
16023 Notes remain in exit slot Prompt taking away the notes 0613
module
Cash recycling
16024 No note in entry slot Prompt no notes 0615
module
Cash recycling
16025 No note in exit slot Prompt no notes 0616
module
Cash recycling Torn or skewed note is detected at Special handling is not
16026 0621
module entry slot required
Cash recycling Note with holes is detected at entry Special handling is not
16027 0622
module slot required
Cash recycling Extra-wide note is detected at entry Special handling is not
16028 0623
module slot required
Cash recycling Extra-narrow note is detected at Special handling is not
16029 0624
module entry slot required
Fail to feed note, the next note
Cash recycling Special handling is not
16030 doesn't enter lower feed transport in 0631,0913
module required
specified time.
No note enters transport from
Cash recycling Special handling is not
16031 output slot within limit time (or 0 0632
module required
note enters the transport)
Cash recycling Number of fed notes is inconsistent Special handling is not
16032 0633
module with that of notes at output slot required
Cash recycling Reset the parameter of withdrawal
16033 Number of fed notes is 0 0634
module amount
Cash recycling OCR number of withdrawn notes is
16034 Special handling is not required 0640
module 0 (no OCR information of cassette)
Cash recycling
16035 Note information parameter error Reset the parameter 0671
module
The number of notes entering input
Cash recycling
16036 slot reaches or exceeds the Prompt not putting notes any more 0901
module
maximum limit
The amount of notes entering input
Cash recycling
16037 slot reaches or exceeds the Prompt not putting notes any more 0903
module
maximum limit
Cash recycling Number of consecutively rejected Prompt taking away notes and
16038 0911
module notes during deposit exceeds the reallocating them
Cash recycling limit
Number of consecutively rejected Prompt taking away notes and
16039 0912
module notes during deposit exceeds the finishing notes feeding
Cash recycling limit of notes counted/deposited is
Limit
16040 Reset the parameter 0635
module 0
Cash recycling
16041 Counting/deposit limit is 0 Reset the parameter 0636
module
Cash recycling
16042 Deposit cancellation Special handling is not required 0915
module
Cash recycling The deposit or loading process is
16043 Special handling is not required 0916
module beyond the set time
Cash recycling
16044 Number of loaded notes is 0 Reset the parameter 0637
module
110/273
Code Code
Perform corresponding
Cash recycling
16101 Cassette 1 is empty treatment based on the 0801
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
16109 Cassette 1 is near full treatment based on the 0811
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
16117 Cassette 1 is full treatment based on the 0821
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
111/273
Code Code
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
16125 AC box is full Shut down for handling 0829
module
Cash recycling
16126 All cassettes are full Mask deposit transaction 0625,0830
module
Cash recycling Perform corresponding treatment
16127 All cassettes are abnormal 0831
module based on the specific business
Cash recycling Perform corresponding treatment
16128 All cassettes are empty 0832,0834,800C
module based on the specific business
Cash recycling Restore cassette availability or
16129 All cassettes are set to unavailable 0833
module handle based on specific business
Cash recycling
16130 Cassette 1 is abnormal treatment based on the 0841
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
module
specific business
Cash recycling
16138 AC box is abnormal Shut down for handling 0849
module
Cash recycling Firmware version is the same as the
16397 Reset parameters
module downloading one
The denomination of notes loaded
Cash recycling
16398 in the cassette does not match the Reset parameters
module
validation mode
Cash recycling
16399 NV is not enabled Ignore OCR information
module
Cash recycling Shutter "opening/closing" status Retry and fail (fault
16401 0601,6001
module sensor is abnormal processing)
Cash recycling Retry and fail (fault
16402 Shutter opening timeout 0602,6002
module processing)
Cash recycling Retry and fail (fault
16403 Shutter closing timeout 0603,6003
module processing)
112/273
Code Code
Cash recycling
16404 Fail to close the shutter Re-initialize the unit 6004
module
Initialize the unit, and
Notes in entry slot (before retract notes according to
Cash recycling
16421 the process flow or prompt 6202
module executing command)
the customer to take notes
away
Cash recycling Notes in exit slot (before executing retract notes according to
module command)
away
Cash recycling No note in entry slot (before
16423 Re-initialize the unit 6205
Cash recycling No note in exit slot (before
Cash recycling Notes in entry slot (after executing retract notes according to
module command)
away
Notes in exit slot (after executing retract notes according to
Cash recycling
module command)
away
Cash recycling No note in entry slot (after
Cash recycling No note in exit slot (after executing
module command)
Cash recycling Torn or skewed note is detected at retract notes according to
module entry slot
away
Cash recycling Note with holes is detected at entry retract notes according to
module slot
away
Cash recycling Extra-wide note is detected at entry retract notes according to
module slot
away
Extra-narrow note is detected at retract notes according to
Cash recycling
module entry slot
away
Fail to feed note, the next note retract notes according to
Cash recycling
16433 doesn't enter lower feed transport in the process flow or prompt 6313
module
specified time. the customer to take notes
away
No note enters transport from input retract notes according to
Cash recycling
16434 slot within limit time (or 0 note the process flow or prompt 6316
module
enters the transport) the customer to take notes
away
113/273
Code Code
Cash recycling Excessively wide note enters output Initialize the unit, take
16435 8001
module slot during withdrawal notes away
Cash recycling Excessively thick note enters output Initialize the unit, take
16436 8002
module slot during withdrawal notes away
Cash recycling Initialize the unit, take
16437 Other note errors 8005
module notes away
Cash recycling Disagreement of number of notes is retract notes according to
16438 923F,924F
module detected during the transportation the process flow to take
notes away
Cash recycling Too many notes are rejected retract notes according to
16439 9281
module successively during withdrawal the process flow to take
notes away
Cash recycling Too many rejected notes during retract notes according to
16440 9282
module withdrawal the process flow to take
notes away
Cash recycling Too many notes are rejected retract notes according to
16441 9285
module successively during deposit the process flow to take
notes away
Cash recycling Too many rejected notes during retract notes according to
16442 9286
module deposit the process flow to take
notes away
Fail to continue execution as a
Cash recycling
16443 result of deposit cancellation due to Re-initialize the unit 4124
module
hardware failure
Cash recycling
16444 NV error Initialize the unit, take notes away 7100,7200,7300,7E00
module
1031,1111,1121,1131
1181,1191,11F1,1251
1261,4011,4021,4031
4081,42E1,4401,5210
5220,5230,5240,5250
Cash recycling 5510,5520,8011,8021
16501 Cassette 1 abnormal Re-initialize the unit
module 8051,8061,8071,8081
8091,80A1,80B1,80C1
80D1,8201,8301,8401
8411,8421,9231,9241
9289,E521,E531,E811
E821,E831,E841,E851
1032,1112,1122,1132
1182,1192,11F2,1252
1262,4012,4022,4032
4082,42E2,4402,5211
5221,5231,5241,5251
Cash recycling 5511,5521,8012,8022
16502 Cassette 2 abnormal Re-initialize the unit 8052,8062,8072,8082
module
8092,80A2,80B2,80C2
80D2,8202,8302,8402
8412,8422,9232,9242
928A,E522,E532,E812
E822,E832,E842,E852
E862
114/273
Code Code
1033,1113,1123,1133
1183,1193,11F3,1253
1263,4013,4023,4033
4083,42E3,4403,5212
5222,5232,5242,5252
Cash recycling 5512,5522,8013,8023
module
8093,80A3,80B3,80C3
80D3,8203,8303,8403
8413,8423,9233,9243
928B,E523,E533,E813
E823,E833,E843,E853
E863
1034,1114,1124,1134
1184,1194,11F4,1254
1264,4014,4024,4034
4084,42E4,4404,5213
5223,5233,5243,5253
Cash recycling 5513,5523,8014,8024
module
8094,80A4,80B4,80C4
80D4,8204,8304,8404
8414,8424,9234,9244
928C,E524,E534,E814
E824,E834,E844,E854
E864
1035,1115,1125,1135
1185,1195,11F5,1255
1265,4015,4025,4035
4085,42E5,4405,5214
5224,5234,5244,5254
Cash recycling 5514,5524,8015,8025
module
8095,80A5,80B5,80C5
80D5,8205,8305,8405
8415,8425,9235,9245
928D,E525,E535,E815
E825,E835,E845,E855
E865
1036,1116,1126,1136
1186,1196,11F6,1256
1266,4016,4026,4036
4086,42E6,4406,5215
5225,5235,5245,5255
Cash recycling 8016,8026,8056,8066
module 8076,8086,8096,80A6
80B6,80C6,80D6,8206
8306,8406,8416,8426
9236,9246,928E,E526
E536,E816,E826,E836
E846,E856,E866
115/273
Code Code
1037,1117,1127,1137
1187,1197,11F7,1257
1267,4017,4027,4037
4087,42E7,4407,5216
5226,5236,5246,5256
Cash recycling 8017,8027,8057,8067
module 8077,8087,8097,80A7
80B7,80C7,80D7,8207
8307,8407,8417,8427
9237,9247,928F,E527
E537,E817,E827,E837
E847,E857,E867
1038,1118,1128,1138
1188,1198,11F8,1258
1268,4018,4028,4038
4088,42E8,4408,5217
5227,5237,5247,5257
Cash recycling 8018,8028,8058,8068
module 8078,8088,8098,80A8
80B8,80C8,80D8,8208
8308,8408,8418,8428
9238,9248,9290,E528
E538,E818,E828,E838
E848,E858,E868
Cash recycling Initialize the unit and
16509 Cassette 1 is empty 1211,9261
module dispense cash again
Cash recycling Mask deposit and withdrawal
16517 All cassettes are non-existence 0835
module transaction
Cash recycling
16518 The retract box does not exist Stop service 8007
module
Cash recycling
16519 Recycling box full Stop service 8006
module
Cash recycling Initialize the module, and prompt
16520 All cassettes are full 800B
module masking of the deposit transaction
Cash recycling 0836,5151，
16521 All RC box are abnormal Initialization
module 5152,801D,830D
Cash recycling
16522 Draw out Cassette 1 Initialization 80E1
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
116/273
Code Code
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
16530 Cassette 1 is inserted in Initialization 80F1
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
16538 Cassette 1 inserted into/pulled out Initialization 8101
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling
module
Cash recycling Illegal setting of format of "DC
16546 Reset 4091
module cassette currency" in slot position 1
16547 Reset 4092
16548 Reset 4093
16549 Reset 4094
16550 Reset 4095
16551 Reset 4096
16552 Reset 4097
16553 Reset 4098
The obtained cassette type of slot
Cash recycling
16554 position 1 does not match the actual Reset 40A1
module
type
Cash recycling
module
type
117/273
Code Code
Cash recycling
module
type
Cash recycling
module
type
Cash recycling
module
type
Cash recycling
module
type
Cash recycling
module
type
Cash recycling
module
type
The module receives other
commands before receiving the
Cash recycling
16601 "Initialization setting" command, Initialize settings 1001
module
and the "Initialization setting"
command is expected to be
received
The module receives other
Cash recycling commands before receiving the
module "Initialization" command; the
"Initialization" command is
Cash recycling expected to be received
16603 Command sequence error Re-initialize the unit 1005,100B-100D
module
Cash recycling The module receives undefined
module command
Cassette insertion/extraction is
Cash recycling detected, and the module expects to Call "Reading cassette
16605 1022
module receive the "Reading cassette information"
information" command
Cash recycling
16606 Invalid parameters Re-initialize the unit 1241-124A,1271-12A1
module
Cash recycling
16607 Unsupported parameters Re-initialize the unit 11C5-11E7
module
Cash recycling Error of command words returned
16611 Re-initialize the unit 103F
module by NV
Cash recycling
16612 NV command timeout Re-initialize the unit 3102-3113
module
Cash recycling
16613 NV command failure Re-initialize the unit 3114-3506
module
Cash recycling Error of command words returned
module by upper control board
Cash recycling Waiting for command from upper
module control board times out
Cash recycling Initialize the unit, and
16625 The upper unit is not in position 2031,2131
module prompt resetting of the unit
Cash recycling Initialize the unit, and
16626 The lower unit is not in position 2041,2141
module prompt resetting of the unit
Cash recycling Components are not in proper Initialize the unit, and 2032-2035,2071,2132-
16627
module positions prompt resetting of the unit 2135,2171
Cash recycling 3601-3682,4120,5001-
16631 Sensor abnormality Re-initialize the unit
module 5150,5301-5395
Cash recycling 3691-3693,9001-
16641 Note is jammed in transport Re-initialize the unit
module 9217,9305-9535
118/273
Code Code
Cash recycling Power on of feeder transport
module diverter failed (before command is
executed)of feeder transport diverter
Release
Cash recycling
16643 failed (before and after command is Re-initialize the unit 5505
module
executed)
Cash recycling Abnormality during transport
module clearing
Cash recycling
16645 Timeout of transport is detected Re-initialize the unit 9602
module
Cash recycling Manual clear or initialize to other
module destinations
Waiting for return result of "power
Cash recycling
16647 on of feeder transport diverter" Re-initialize the unit E401
module
times out (after command is
executed)for return result of "release
Waiting
Cash recycling
16648 of feeder transport diverter" times Re-initialize the unit E402
module
out (after command is executed)
Cash recycling Power on of feeder transport
16649 Re-initialize the unit E501
module diverter failed (after command is
executed)of feeder transport diverter
Cash recycling Release
16650 Re-initialize the unit E505
module failed (after command is executed)
Cash recycling
16671 Logging error of the module Re-initialize the unit 4001-4008
module
Cash recycling
16681 Internal reading/writing failed Re-initialize the unit 4051-407B
module
The firmware version of upper
Cash recycling Shut down, and re-upgrade to
16682 control board of the module 4101
module match the version
mismatches that of the main control
board of internal software of the
Cash recycling Error
16683 Re-initialize the unit 4102-4105,4400
module module
Cash recycling Serious fault, shut down for
16684 Shut down for handling 4123
module handling
Cash recycling
16685 Motor failure Re-initialize the unit 5201-520A
module
Cash recycling Illegal parameters are downloaded
16691 Re-initialize the unit F010
module and received
Cash recycling Illegal commands are downloaded
module and received
Cash recycling Downloaded single pack data check
module failed
Cash recycling
16694 Download communication timeout Re-initialize the unit F015
module
Cash recycling
16695 FLASH erasing failure Re-initialize the unit F016
module
Cash recycling
16696 FLASH programming failure Re-initialize the unit F018
module
Cash recycling
16697 IAP startup failure in BL download Re-initialize the unit F020
module
Cash recycling Data integrity check error in BL
module download
Cash recycling Enabling FLASH write protection
module failed
Cash recycling Disabling FLASH write protection
module failed
Cash recycling
16952 NV is not enabled OCR information is required None
module
Cash recycling
16953 Other errors initialization None
module
Cash recycling
16954 Programming failure initialization None
module
119/273
Code Code
Cash recycling
16955 Fail to erase the section initialization None
module
Cash recycling
16956 Program checking error initialization None
module
Cash recycling
16957 CRC checking failed initialization None
module
Cash recycling
16958 Fail to issue data initialization None
module
Cash recycling
16959 Data checking error initialization None
module
Cash recycling
16960 Fail to allocate memory initialization None
module
Cash recycling
16961 Fail to read the downloaded file initialization None
module
Cash recycling
16962 Fail to open the downloaded file initialization None
module
Failed to obtain the version
Cash recycling information or the obtained version
16963 initialization None
module disagrees with the upgrade file
version after firmware download
Firmware program of this version is
Cash recycling
16964 not allowed to be downloaded in initialization None
module
firmware download
Cash recycling Fail to acquire version information
module for the upgrade file
Cash recycling Fail to save file due to insufficient
module disk space
Cash recycling
16967 Executing the NV command failed initialization None
module
Cash recycling Response code for error returned by
module NV
Cash recycling
16969 Database being backed up, try later initialization None
module
Cash recycling
16970 Fail to operate the SQL file initialization None
module
Cash recycling
16971 Loading the dynamic library failed initialization None
module
Cash recycling
16972 Backup failed initialization None
module
Cash recycling
16973 Image file deletion failed initialization None
module
Cash recycling
16974 Fail to allocate memory initialization None
module
Cash recycling
16975 Retrieval failed initialization None
module
Cash recycling
16976 Database operation failed initialization None
module
Cash recycling
16977 Fail to save OCR information initialization None
module
Cash recycling Sequence number image validation
module failed
Cash recycling Communication with NV board
module failed
Cash recycling Fail to change denomination
module information
Cash recycling
16981 Fail to read hardware log initialization None
module
Cash recycling Number of notes dispensed actually
module ≠required number
120/273
Code Code
Cash recycling
16983 Configuration file operation error initialization None
module
Cash recycling
16984 Device status error initialization None
module
Cash recycling
16985 Unsupported function initialization None
module
Cash recycling
16986 Parameters error initialization None
module
Cash recycling
16987 Device is busy initialization None
module
Cash recycling Results returned by hardware are
16988 Stop service None
module inconsistent
Cash recycling Communication establishment
16989 Stop service None
module failed
Cash recycling
16990 Fail to send date Initialization None
module
Cash recycling
16991 Fail to receive ACK Initialization None
module
Cash recycling
16992 Fail to send ENQ Initialization None
module
Cash recycling
16993 Package ID of received data is error Initialization None
module
Cash recycling CRC of received data checking
16994 Initialization None
module error
Cash recycling
16995 Data receiving invalid Initialization None
module
Cash recycling Data receiving error(just received a
16996 Initialization None
module part)
Cash recycling
16997 Data receiving timeout Initialization None
module
Cash recycling
16998 Invalid handle Initialization None
module
Cash recycling
16999 Other error Initialization None
module
Coin acceptance the module bracket is pulled out when
17001 status prompt, ignore None
system clearing coins
Coin acceptance At least one HOPPER fail to present
system when Automatic change
Coin acceptance Firmware version is consistent with the
system downloading one, downloading is
Coin acceptance canceled
17010 Downloading file specified isn't found Check the downloading path None
system
Coin acceptance
17011 Wrong parameter Software problem, contact supplier None
system
Mix notes fail or bad coin hopper,
Coin acceptance Amount is insufficient, making change
17012 check the hopper or if the remaining None
system failed
sum is sufficient
Coin acceptance Fail to detect the middle sensor, check
17013 Escrow1 fail to find the middle None
system or Replace the fault sensor.
Coin acceptance Fail to detect the left sensor, check or
17014 Escrow1 fail to find the left None
system Replace the fault sensor.
Coin acceptance Fail to detect the right sensor, check or
17015 Escrow1 fail to find the right None
Coin acceptance Fail to detect the middle sensor, check
17016 Escrow2 fail to find the middle None
system or Replace the fault sensor.
Coin acceptance Fail to detect the left sensor, check or
17017 Escrow2 fail to find the left None
Coin acceptance Fail to detect the right sensor, check or
17018 Escrow2 fail to find the right None
Coin acceptance Hardware or sensor fault, contact the
17019 Coin latch 1 fail to catch the down None
system supplier
121/273
Code Code
17020 Coin latch 1 fail to catch the upper None
system supplier
17021 Coin latch 2 fail to catch the down None
system supplier
17022 Coin latch 3 fail to catch the upper None
system supplier
17023 Transport fail to feed notes to exit slot None
system supplier
Coin acceptance Transport fail to feed notes to reject Hardware or sensor fault, contact the
17024 None
system vault supplier
Coin acceptance No coin in hopper or can't detect coin,
17025 Main hopper1 fail to present None
system check the hopper
Coin acceptance Coin is always detected by sensor,
17026 Main hopper1 is jammed None
17027 Main hopper2 fail to present None
17028 Main hopper2 is jammed None
17029 Recycle hopper1 fail to present coins None
17030 Recycle hopper1 is jammed by coin None
17031 Recycle hopper2 fail to present coins None
17032 Recycle hopper2 is jammed by coin None
Coin acceptance Communication of validator is
17033 Coin acceptor fault None
system interrupted, check the cable and related
Coin acceptance circuit don't connect well or circuit
Cable
17034 iButton of coin-replenish box1 fault None
system fault, check the cable and circuit
Coin acceptance Cable don't connect well or circuit
17035 iButton of coin-replenish box2 fault None
system fault, check the cable and circuit
17036 iButton of reject vault 1 fault None
system supplier
17037 iButton of reject vault 2 fault None
system supplier
17038 Fail to write Log None
system supplier
17039 Fail to read Log None
system supplier
Coin acceptance Cam sensor or motor fault, check the
17040 Cam is blocked None
system sensor and motor
Coin acceptance
17041 Cam motor fault Contact the supplier None
system
Coin acceptance
17042 Coin entrance is jammed by coin Clear the coin None
system
Coin acceptance Exit signal for the coin acceptor works
17043 Replace the faulty device None
system abnormal
Coin acceptance
17044 Escrow1 sensor fault Sensor fault, Replace the fault sensor None
system
Coin acceptance
17045 Escrow2 sensor fault Sensor fault, Replace the fault sensor None
system
Coin acceptance
17046 Coin latch 1 sensor fault Sensor fault, Replace the fault sensor None
system
Coin acceptance
17047 Coin latch 2 sensor fault Sensor fault, Replace the fault sensor None
system
Coin acceptance
17048 Transport sensor fault Sensor fault, Replace the fault sensor None
system
Coin acceptance
17049 EEPROM fault Control board fault ,replace it None
system
122/273
Code Code
Coin acceptance Check if communication cable or
17050 Coin acceptor timeout None
system hardware works abnormal
Coin acceptance Check if communication cable or
17051 Coin acceptor returning data error None
system hardware works abnormal
Coin acceptance
17052 Device is busy Replace the faulty device None
system
Coin acceptance Replenishing coins follow the right
17053 Coin box 1 hasn't been replenished None
system process
Coin acceptance Replenishing coins follow the right
17054 Coin box 2 hasn't been replenished None
system process
Coin acceptance Both coin box 1 and 2 haven't been Replenishing coins follow the right
17055 None
system replenished process
Coin acceptance
17056 Module position is abnormal Replace the faulty device None
system
Coin acceptance
17057 Recycle hopper 3 fail to present coin Replace the faulty device None
system
Coin acceptance
17058 Recycle hopper 3 is jammed by coin Clear the coin None
system
Coin acceptance
17059 Recycle hopper 4 fail to present coin Replace the faulty device None
system
Coin acceptance
17060 Recycle hopper 4 is jammed by coin Clear the coin None
system
Coin acceptance
17061 Channel running error Hardware problem, contact supplier None
system
Coin acceptance
17062 Channel entrance SENSOR fault Sensor fault, replace it None
system
Coin acceptance
17063 Channel exit SENSOR1 fault Sensor fault, replace it None
system
Coin acceptance
17064 Coin box existence sensor fault Sensor fault, replace it None
system
Coin acceptance
17065 Big HOPPER1 SENSOR fault Sensor fault, replace it None
system
Coin acceptance
17066 Big HOPPER2 SENSOR fault Sensor fault, replace it None
system
Coin acceptance
17067 Small HOPPER1 SENSOR fault Sensor fault, replace it None
system
Coin acceptance
system
Coin acceptance
system
Coin acceptance
system
Coin acceptance
17071 Fail to open coin shutter Hardware problem, contact supplier None
system
Coin acceptance
17072 Fail to close coin shutter Hardware problem, contact supplier None
system
Coin acceptance
17073 File hasn't been downloaded Hardware problem, contact supplier None
system
Coin acceptance
17074 Voltage is too low to transact Hardware problem, contact supplier None
system
Coin acceptance Install Hopper, update configuration
17075 Hopper non-existence or unavailable None
system files and re-initialize the machine
Coin acceptance Re-send the command after checking
17082 Fail to open the file None
system the file
Coin acceptance
17083 File is too large Check the file None
system
Coin acceptance
17084 Fail to read the document Check the file None
system
Coin acceptance Log length wrote is too long (exceeds
17085 Check the log length None
system 1024 bytes)
123/273
Code Code
Coin acceptance Firmware version isn't in accord with
17086 Check the files name None
system the loading one after updating
Coin acceptance
17087 Reject box is full Replace the reject-box None
system
Coin acceptance Serial port is not set or fail to be set, or
17088 Severe error None
system CAS hasn't been initialized
Coin acceptance
17089 Unknown error Software problem, contact supplier None
system
Coin acceptance
17090 Interface parameter error Software problem, contact supplier None
system
Coin acceptance
17091 Device configuration error Software problem, contact supplier None
system
Coin acceptance
17092 Unsupported function Software problem, contact supplier None
system
Coin acceptance
17093 Serial configuration error Software problem, contact supplier None
system
Coin acceptance Communication or hardware fault,
17094 NAK is received, data sent error None
system check the cable or device
17095 Data received error None
17096 Fail to send ENQ None
17098 Waiting ACK timeout None
17099 Waiting response timeout None
BCR206 cash No coin is dispensed (keep trying to Shield the dispensing

17201 recycling dispense coins if the machine does function for coins of such None
denomination if it fails to
module not report an error)
dispense coins for 3 times
BCR206 cash Report fault when it fails
17221 Undefined error code None
recycling to reset
recycling to reset
17223 Illegal parameter None
recycling to reset
recycling to reset
17225 Configuration file read/write error None
recycling to reset
17226 Serial port parameter error None
recycling to reset
17227 Error in sending command None
recycling to reset
17228 Error in received data None
recycling to reset
17229 Waiting-for-response timeout None
recycling to reset
17230 Reset timeout None
recycling to reset
BCR206 cash Amount or count of dispensed coins
17231 Stop coin dispensing service None
recycling is unmatched
module
17254 Coin collector belt sensor is lost 0206
recycling to reset
17255 Coin return sensor is lost 0207
recycling to reset
BCR206 cash Coin collector belt sensor is started, Report fault when it fails
17256 0208
recycling but belt is not running to reset
module
124/273
Code Code
BCR206 cash Coin return sensor is started, but Report fault when it fails
17257 0209
recycling belt is not running to reset
module cash
BCR206 Report fault when it fails
17267 NVRAM checking failed 0900
recycling to reset
17276 Coin collector belt is stuck 1701
recycling to reset
17277 Coin return motor is stuck 1702
recycling to reset
17278 Electric coin return button error 1703
recycling to reset
17279 Coin collector belt is abnormal 1704
recycling to reset
17280 Coin dispenser belt is abnormal 1705
recycling to reset
17281 Buzzer sensor is blocked 1706
recycling to reset
17282 ESC sensor is blocked 1707
recycling to reset
17335 The power supply is abnormal 2101-2102
recycling to reset
17336 D.C.E. error 2300
recycling to reset
17337 RAM test error 2800
recycling to reset
BCR206 cash Change box bracket is not installed Report fault when it fails
17340 3002
recycling in place to reset
module
17341 Hopper is not detected 3003
recycling to reset
17343 ID of change box is unmatched 3004
recycling to reset
BCR206 cash No change box of minimum Report fault when it fails
17345 3006
recycling denomination to reset
module cash
BCR206 Error of receiving coins from
17346 Handling is not required 3007
recycling several countries by coin acceptor
module cash
BCR206
17347 Detect errors of change box Report fault when it fails to reset 3008
recycling
BCR206 cash
17350 Cassette full sensor is abnormal Handled according to business 3102
recycling
BCR206 cash Massive coins fed from coin inlet
17351 Handling is not required 3103
recycling activate the sensor
module
BCR206 cash
17352 Coin dispenser full sensor Handling is not required 3104
recycling
17355 Battery error 3200
recycling to reset
BCR206 cash Transparent coin collector door is Report fault when it fails
17356 3301
recycling not closed properly to reset
module cash
BCR206 Transparent coin dispenser door is Report fault when it fails
17357 3302
recycling not closed properly to reset
module cash
BCR206 The position switch of electric coin Report fault when it fails
17360 3401
recycling return button is abnormal to reset
module cash
17361 Internal reading/writing error 3601
recycling to reset
17364 Firmware ID error of coin validator 3602
recycling to reset
BCR206 cash Too low firmware version of coin Report fault when it fails
17365 3603
recycling validator to reset
module cash
17366 Firmware ID error of change box 3604
recycling to reset
BCR206 cash Too low firmware version of Report fault when it fails
17367 3605
recycling change box to reset
module
125/273
Code Code
17368 Firmware error of change box 3606
recycling to reset
17369 Firmware error of coin validator 3606
recycling to reset
BCR206 cash Unhandled events concerning coin Report fault when it fails
17370 3607
recycling acceptor to reset
module cash
BCR206 Programming error of coin Report fault when it fails
17371 3608
17372 Configuration error of change box 3609
recycling to reset
17373 Check error 361A
recycling to reset
17374 Abnormality during upgrade 361B
recycling to reset
17375 Stack overflow abnormality 361C
recycling to reset
17376 Initialization error 3701
recycling to reset
BCR206 cash Handled according to
17380 Change box 1 is empty 0101
recycling business
recycling business
recycling business
recycling business
recycling business
recycling business
17386 Jamming of change box 1 0102
recycling to reset
recycling to reset
recycling to reset
recycling to reset
recycling to reset
recycling to reset
BCR206 cash Warning abnormality of change box Report fault when it fails
17392 0103,1a0b,1aaf,1a15
recycling 1 to reset
17393 0203,1a0c,1a20,1a16
17394 0303,1a0d,1a21,1a17
17395 0403,1a0e,1a22,1a18
17396 0503,1a0f,1a23,1a19
17397 0603,1a10,1a24,1a1a
BCR206 cash Report fault when it fails 0104,1a29,1a33,1a3d,
17398 Failure of change box 1
recycling to reset 1b01
BCR206 cash Report fault when it fails 0204,1a2a,1a34,1a3e,
BCR206 cash Report fault when it fails 0304,1a2b,1a35,1a3f,
126/273
Code Code
BCR206 cash Report fault when it fails 0404,1a2c,1a36,1a40,
BCR206 cash Report fault when it fails 0504,1a2d,1a37,1a41,
BCR206 cash Report fault when it fails 0604,1a2e,1a38,1a42,
17404 Jamming of coin validator 6465
recycling to reset
BCR206 cash Warning abnormality of coin Report fault when it fails
17405 6466
BCR206 cash Report fault when it fails 6467,0100,0201,0202,
17406 Failure of coin validator
recycling to reset 0203,0204,0205
17407 OPT failure of coin validator 6468
recycling to reset
BCR206 cash Reset to clear coins in transport,
17408 recycling Main cassette full and shield the deposit function for FAFB
module the denomination corresponding to
BCR206 cash full
17409 Cassette is lost Report fault when it fails to reset FAFC，3001
recycling
18097 CAM8340 Cassette 6 is full Status prompt, handling is not required None
18098 CAM8340 Cassette 5 is full Status prompt, handling is not required None
18099 CAM8340 Cassette 6 is near full Status prompt, handling is not required None
18101 CAM8340 Cassette 1 is near full Status prompt, handling is not required 0x01
18105 CAM8340 Cassette 1 is full Status prompt, handling is not required 0x05
18109 CAM8340 No note in entry slot Insert notes in entry slot 0x09
18110 CAM8340 Notes are rejected when depositing Ignore 0x0A
18111 CAM8340 Notes exited when initializing Take out the notes 0x0B
18112 CAM8340 Notes are fed into cassette when Ignore 0x0C
18113 CAM8340 initializing
Fail to calculate and check Contact the supplier 0x0D
18114 CAM8340 Number of notes is wrong Contact the supplier 0x0E
18115 CAM8340 Cassette 1 CAN communication status prompt, ignore 0x0F
18116 CAM8340 timeout 2 CAN communication
Cassette status prompt, ignore 0x10
timeout
Interchangeable operation is
18121 CAM8340 status prompt, ignore 0x15
unsupported by cassette 1
18126 CAM8340 status prompt, ignore 0x1A
18127 CAM8340 Photosensitive sensor fail to adjust status prompt, ignore 0x1B
18128 CAM8340 NV self-test failed status prompt, ignore 0x1C
Amount deposited or the number of
18129 CAM8340 Re-send the command 0x1D
notes is dissatisfied
18132 CAM8340 Invalid parameter Contact the supplier 0x20
18133 CAM8340 Unknown parameter Contact the supplier 0x21
18134 CAM8340 Cassette type setting error Contact the supplier 0x22
127/273
Code Code
18135 CAM8340 Setting no denomination can be Contact the supplier 0x23
18136 CAM8340 deposited
No initialization Contact the supplier 0x24
18137 CAM8340 Cassettes are re-inserted initialize the machine 0x25
18148 CAM8340 Note jam in UFCS initialize the machine 0x30
18149 CAM8340 Note jam between UFCS and DDTS initialize the machine 0x31
18150 CAM8340 Note jam in DDTS initialize the machine 0x32
18151 CAM8340 Note jam between DDTS and UWSS initialize the machine 0x33
18152 CAM8340 Note jam in UWSS initialize the machine 0x34
18153 CAM8340 Note jam between UWSS and UDTS initialize the machine 0x35
18154 CAM8340 Note jam in UDTS initialize the machine 0x36
18155 CAM8340 Note jam between UDTS and URCS initialize the machine 0x37
18156 CAM8340 Note jam in URCS initialize the machine 0x38
18157 CAM8340 Note jam between UDTS and LDTS1 initialize the machine 0x39
18158 CAM8340 Note jam in LDTS1 initialize the machine 0x3A
18159 CAM8340 Note jam between LDTS1 and LDTS2 initialize the machine 0x3B
18160 CAM8340 Note jam in LDTS2 initialize the machine 0x3C
18161 CAM8340 Note jam between LDTS2 and LDTS3 initialize the machine 0x3D
18162 CAM8340 Note jam in LDTS3 initialize the machine 0x3E
18163 CAM8340 Note jam between LDTS3 and LDTS4 initialize the machine 0x3F
18164 CAM8340 Note jam in LDTS4 initialize the machine 0x40
18165 CAM8340 Note jam between LDTS2 and CIES1 initialize the machine 0x41
18169 CAM8340 Note jam in cassette1 entry slot initialize the machine 0x45
18173 CAM8340 Notes are jammed at LDTS0 initialize the machine 0x49
18174 CAM8340 Notes are jammed at LDTS1 initialize the machine 0x4A
18175 CAM8340 Notes are jammed at LDTS2 initialize the machine 0x4B
18176 CAM8340 Notes are jammed at LDTS3 initialize the machine 0x4C
18177 CAM8340 Notes are jammed at LDTS4 initialize the machine 0x4D
18178 CAM8340 Note jam between LDTS0 and LDTS1 initialize the machine 0x4E
18179 CAM8340 Note jam between UDTS and LDTS0 initialize the machine 0x4F
18180 CAM8340 Cassette 1 CIES sensor fault Contact the supplier 0x50
18181 CAM8340 Cassette 1 CICSL sensor fault Contact the supplier 0x51
18182 CAM8340 Cassette 1 CICSR sensor fault Contact the supplier 0x52
18183 CAM8340 Cassette 1 CPRSL sensor fault Contact the supplier 0x53
18184 CAM8340 Cassette 1 CPRSR sensor fault Contact the supplier 0x54
18185 CAM8340 Cassette 1 CPFS sensor fault Contact the supplier 0x55
18186 CAM8340 Cassette 1 CNFS sensor fault Contact the supplier 0x56
18187 CAM8340 Cassette 1 CFSS sensor fault Contact the supplier 0x57
18188 CAM8340 Cassette 1 CEDS sensor fault Contact the supplier 0x58
18189 CAM8340 Cassette 1 CPCS sensor fault Contact the supplier 0x59
18190 CAM8340 Cassette 1 push in motor fault Contact the supplier 0x5A
18191 CAM8340 Cassette 1 adjusting motor fault Contact the supplier 0x5B
18192 CAM8340 Cassette 1 intake commutator fault Contact the supplier 0x5C
128/273
Code Code
18244 CAM8340 UNES sensor fault Contact the supplier 0x90
18245 CAM8340 UFES sensor fault Contact the supplier 0x91
18246 CAM8340 URCS sensor fault Contact the supplier 0x92
18247 CAM8340 URES sensor fault Contact the supplier 0x93
18248 CAM8340 UFCSL sensor fault Contact the supplier 0x94
18249 CAM8340 UFCSR sensor fault Contact the supplier 0x95
18250 CAM8340 USCSL sensor fault Contact the supplier 0x96
18251 CAM8340 USCSR sensor fault Contact the supplier 0x97
18252 CAM8340 UMTSL sensor fault Contact the supplier 0x98
18253 CAM8340 UMTSR sensor fault Contact the supplier 0x99
18254 CAM8340 UDTS sensor fault Contact the supplier 0x9A
18255 CAM8340 UNLS sensor fault Contact the supplier 0x9B
18256 CAM8340 UPLS sensor fault Contact the supplier 0x9C
18257 CAM8340 UFLS sensor fault Contact the supplier 0x9D
18258 CAM8340 URLS sensor fault Contact the supplier 0x9E
18259 CAM8340 UPES sensor fault Contact the supplier 0x9F
18260 CAM8340 UWSSL sensor fault Contact the supplier 0xA0
18261 CAM8340 UWSSR sensor fault Contact the supplier 0xA1
18262 CAM8340 UDDS sensor fault Contact the supplier 0xA2
18263 CAM8340 LPES sensor fault Contact the supplier 0xA3
18264 CAM8340 LPLS sensor fault Contact the supplier 0xA4
18265 CAM8340 LPPS sensor fault Contact the supplier 0xA5
18266 CAM8340 LDTS1 sensor fault Contact the supplier 0xA6
18270 CAM8340 DDTS sensor fault Contact the supplier 0xAA
18271 CAM8340 Reject-diverter fault Contact the supplier 0xAB
18272 CAM8340 Note feeding motor fault Contact the supplier 0xAC
18273 CAM8340 Upper transport motor fault Contact the supplier 0xAD
18274 CAM8340 Lower transport motor fault Contact the supplier 0xAE
Note pressing motor is repositioned in
18275 CAM8340 Contact the supplier 0xAF
place
18276 CAM8340 Note pressing motor presses notes in Contact the supplier 0xB0
18277 CAM8340 place pressing motor fault
Note Contact the supplier 0xB1
18278 CAM8340 Fore-transport motor fault Contact the supplier 0xB2
18279 CAM8340 Sensor LDTS0 hardware fault Contact the supplier 0xB3
129/273
Code Code
18292 CAM8340 NV isn't closed Close the NV 0xC0
18293 CAM8340 Upper transport isn't closed Close the upper transport 0xC1
18294 CAM8340 Front-cover of upper transport isn't Close the front-cover of upper 0xC2
18295 CAM8340 closed
Rear-cover of upper transport isn't transport
Close the rear-cover of upper transport 0xC3
18296 CAM8340 closed
Upper unit isn't clicked into place Close the upper unit 0xC4
18297 CAM8340 Lower unit isn't clicked into place Close the lower unit 0xC5
18298 CAM8340 Cover of the hopper is not closed Close the cover 0xC6
18308 CAM8340 ACK non-existence Contact the supplier 0xD0
18309 CAM8340 Communication frame error Contact the supplier 0xD1
18310 CAM8340 Communication timeout Contact the supplier 0xD2
18311 CAM8340 Check codes error Contact the supplier 0xD3
18312 CAM8340 Sequence number error Contact the supplier 0xD4
18313 CAM8340 The current mode is ODS Contact the supplier 0xD5
18324 CAM8340 Communication with NV timeout Contact the supplier 0xE0
18325 CAM8340 DSP1 chip fail to enable CIS to lighten Contact the supplier 0xE1
18326 CAM8340 DSP2 chip fail to enable CIS to lighten Contact the supplier 0xE2
18327 CAM8340 DSP1 chip fail to disable CIS to lighten Contact the supplier 0xE3
18328 CAM8340 DSP2 chip fail to disable CIS to lighten Contact the supplier 0xE4
18329 CAM8340 Unknown NV error Contact the supplier 0xE5
18340 CAM8340 Flash erasing error Contact the supplier 0xF0
18341 CAM8340 Fail to write data list Contact the supplier 0xF1
18342 CAM8340 Read Log failed Contact the supplier 0xF2
18343 CAM8340 Data packet is too long Contact the supplier 0xF3
18344 CAM8340 Fail to write Log Contact the supplier 0xF4
18345 CAM8340 Fail to read data list Contact the supplier 0xF5
18346 CAM8340 Fail to read/write Flash Contact the supplier 0xF6
18372 CAM8340 All cassettes are full Accounting treatment 0x110
18373 CAM8340 Cassettes are non-existent or forbidden Contact the supplier 0x111
18374 CAM8340 CAN communication timeout Contact the supplier 0x112
18388 CAM8340 Note width is abnormal Contact the supplier 0x120
Notes are fed into cassette 1 instead of
18389 CAM8340 Contact the supplier 0x121
the specified one
the specified one
the specified one
the specified one
18393 CAM8340 Deposit timeout Contact the supplier 0x125
18394 CAM8340 Notes remains in the lower transport Contact the supplier 0x126
18395 CAM8340 Notes are fed into incorrect path Contact the supplier 0x127
18396 CAM8340 Notes remains in transport Contact the supplier 0x128
18397 CAM8340 Collecting thickness zero values error Contact the supplier 0x129
18398 CAM8340 Note feeding error Contact the supplier 0x12A
Physical form of notes in transport is
18399 CAM8340 Contact the supplier 0x12B
abnormal
18400 CAM8340 NV sequence number is in disorder Contact the supplier 0x12C
18401 CAM8340 Too much notes remains in exit slot Contact the supplier 0x12D
Clear the jammed note from LDTS1
18402 CAM8340 manually (the note hasn't been entered Contact the supplier 0x12E
in an account)
18403 CAM8340 Fail to check accounts Readjust the accounts 0x12F
Notes at the entrance slot of the cassette
18404 CAM8340 Clear the note jammed manually 0x130
1 need to be cleared manually
Reject-electromagnet or accepting- initialize the machine, then re-send the
18408 CAM8340 0x134
commutator is not in the right place command
130/273
Code Code
Reject-electromagnet or accepting- initialize the machine, then re-send the
18410 CAM8340 0x136
Reject-electromagnet or reject- initialize the machine, then re-send the
18411 CAM8340 0x137
18500 CAM8340 Undefined command Contact the supplier None
18501 CAM8340 Configuration SRAM failure Contact the supplier None
18502 CAM8340 Data checking error Contact the supplier None
18503 CAM8340 Fail to operate FLASH program Contact the supplier None
18504 CAM8340 Fail to operate FLASH data Contact the supplier None
Communication timeout in firmware
18505 CAM8340 Contact the supplier None
download
Cassette 1 reset failed in firmware
download
download
download
download
18511 CAM8340 ODS reset failed in firmware download Contact the supplier None
NV51 interface board reset failed in
firmware download
Cassette 1 upgrade startup failed in
firmware download
firmware download
firmware download
firmware download
ODS upgrade startup failed in firmware
download
NV51 interface board upgrade startup
failed in firmware download
AC cassette upgrade failed in firmware
download
Cassette 1 upgrade failed in firmware
download
download
download
download
18525 CAM8340 ODS upgrade failed in firmware Contact the supplier None
download
NV51 interface board upgrade failed in
firmware download
Incomplete downloaded file or file
download failed in firmware download
Version information acquisition failed
or consistency between previous file
version and upgraded file version after
firmware download
Format error of downloaded file in
firmware download
Error of data sending or receiving in
firmware download
Data sending failed in firmware
download (0001)
CRC check failed in firmware
download (0031)
131/273
Code Code
Program check error in firmware
download (0032 and 0035)
Sector erasion failed in firmware
download (0033)
Programming failed in firmware
download (0034)
18536 CAM8340 NV BIT failed in firmware download Contact the supplier None
Code programming failed in firmware
download
Downloaded file opening failed in
firmware download
Downloaded file reading failed in
firmware download
Getting version information of upgrade
file failed in firmware download
Firmware program of this version is not
18541 CAM8340 allowed to be downloaded in firmware Contact the supplier None
download
Undefined error of NV in firmware
download
Cash acceptance
18543 Fail to start updating Cassette 5 Contact supplier None
module
Cash acceptance
18544 Fail to start updating Cassette 6 Contact supplier None
module
Cash acceptance Cassette 5 upgrade failed in
18545 Contact supplier None
module firmware download
Cash acceptance Cassette 6 upgrade failed in
18546 Contact supplier None
module firmware download
Cash acceptance
18547 Fail to reset Cassette 5 Contact supplier None
module
Cash acceptance
18548 Fail to reset Cassette 6 Contact supplier None
module
18550 CAM8340 Fail to write cassette Contact the supplier None
18560 CAM8340 No image can be acquired Contact the supplier None
18561 CAM8340 Fail to convert denomination Contact the supplier None
information
Amount of blacklist sequence number
is abnormal
18570 CAM8340 RSA key non-existence Update software None
18571 CAM8340 Fail to load RSA key Update software None
18572 CAM8340 RSA key is overdue Update software None
User data of intelligent cassette
18573 CAM8340 Replace the cassette None
checking error
Communication between driver and NV
failure
18581 CAM8340 Fail to save image as a document Contact the supplier None
18583 CAM8340 Image validating failure Contact the supplier None
18584 CAM8340 Data searching failure Contact the supplier None
18585 CAM8340 Fail to operate data libraries Contact the supplier None
18586 CAM8340 Fail to allocate memory Contact the supplier None
18587 CAM8340 Fail to delete image Contact the supplier None
18588 CAM8340 Fail to load OCR libraries Contact the supplier None
18589 CAM8340 Fail to operate SQL document Contact the supplier None
18590 CAM8340 Invalid parameter Contact the supplier None
18591 CAM8340 Data libraries is backing up, try again Contact the supplier None
18592 CAM8340 later
Equipment is busy Contact the supplier None
18593 CAM8340 Invalid command Contact the supplier None
18595 CAM8340 Unknown error Contact the supplier None
18596 CAM8340 Parameters setup is not correct Contact the supplier None
18597 CAM8340 command sending failure Contact the supplier None
18598 CAM8340 Data received is incorrect Contact the supplier None
132/273
Code Code
Check if the supply power is cut off or
18599 CAM8340 Communication timeout None
the communication cable works
abnormal
1.Ignore;
18601 CAM8350 Cassette 1 is near full 2.Repair near-full sensor CFUP3 of 0x0001
cassette 1
1.Ignore;
18602 CAM8350 Cassette 2 is near full 2.Repair near-full sensor CFUP7 of 0x0002
cassette 2
1.Ignore
18603 CAM8350 Cassette 1 is full 2.Repair the full sensor CUP4 of 0x0003
cassette 1
1.Ignore
18604 CAM8350 Cassette 2 is full 2.Repair the full sensor CUP8 of 0x0004
cassette 2
1. Open shutter and feed notes, replace
notes in note feeder;
18608 CAM8350 Fail to feed notes 0x0008
2. Remove dust;
3. Manually maintain the note feeder
There is no note or notes are not in
18609 CAM8350 Warning prompt, ignore 0x0009
proper position at the feeding slot
1.Ignore;
18610 CAM8350 Foreign objects are found at shutter 0x000A
2. Repair the sensor, cable and circuit
18611 CAM8350 No note at shutter Warning prompt, ignore 0x000B
18612 CAM8350 Reallocate notes Warning message, load notes again 0x000C
Notes remain in the reject bin for left 1.Ignore or clear manually;
18613 CAM8350 0x000D
notes 2.Repair sensor SSE3;
1.Ignore;
18615 CAM8350 Roller is empty 0x000F
2.Repair sensors BSE and BSE1
1.Initialize
18616 CAM8350 Notes remain in roller 0x0010
1.Deposit/cancal deposit
18617 CAM8350 Warning for full roller 0x0011
2.Repair sensor BUE4
1.Initialize
18618 CAM8350 Roller needs resetting 0x0012
Note in transport is in abnormal form 1.Ignore;
18619 CAM8350 0x0013
2.Check external environment
1.Ignore;
18620 CAM8350 Too many notes are rejected 2.Ignore 0x0014
3.Repair NV
1.Ignore;
18621 CAM8350 Note is rejected during transaction 0x0015
2.Remind customer of taking away
Single transaction upper limit is notes;Ignore or remind customer of deposit/
18622 CAM8350 0x0016
reached cancelling deposit
18623 CAM8350 Notes are rejected when initialization Warning prompt, ignore 0x0017
Notes are fed into cassette when
initialization
Note 1 is fed into cassette when
initialization
Note 2 is fed into cassette when
18626 CAM8350 Warning prompt, ignore 0x001A
initialization
18630 CAM8350 Violations Resend correct command 0x001E
18632 CAM8350 Invalid parameter Reset 0x0020
18633 CAM8350 Unidentified parameter Reset 0x0021
18634 CAM8350 Cassette type error Reset 0x0022
18635 CAM8350 No available denomination is set Reset 0x0023
18636 CAM8350 No initialization setting Initialize settings 0x0024
18637 CAM8350 Cassette has been re-inserted Initialize 0x0025
18638 CAM8350 Fail to set deposit and reject Reset the CAM8340 0x0026
information 1.Initialize, or performance manual
Notes are jammed in transport of note
18648 CAM8350 maintenance if clearing is impossible 0x0030
feeder
2.Repair the sensor
133/273
Code Code
1.Initialize, or performance manual
maintenance if clearing is impossible
Notes are jammed in alignment
18649 CAM8350 2.Repair the sensor; 0x0031
assembly
3.Repair tension cushion C1P;
4.Check the alignment transport
assembly-rear
2.Repair the sensor
assembly-front
2.Repair the sensor
18652 CAM8350 Notes are jammed in NV-front maintenance if clearing is impossible 0x0034
2.Repair the sensor
Notes are jammed in note feeder-rear 2.Check that external light source is
18653 CAM8350 used or light adjustment of sensor is 0x0035
diverter or front transport
abnormal;
4.Check
1.Initialize,theor belt to confirm
performance no
manual
18654 CAM8350 Notes are jammed in front transport maintenance if clearing is impossible 0x0036
2.Repair the sensor
Notes are jammed at exit of alignment maintenance if clearing is impossible
18655 CAM8350 0x0037
assembly 2.Repair the sensor
3.Check the belt to confirm no
detachment
18656 CAM8350 Notes are jammed in NV-rear maintenance if clearing is impossible 0x0038
2.Repair the sensor
18657 CAM8350 Notes are jammed in NV-rear maintenance if clearing is impossible 0x0039
2.Repair the sensor
18658 CAM8350 Notes are jammed in NV-rear maintenance if clearing is impossible 0x003A
2.Repair the sensor
1. Initialize, or manually remove notes
18659 CAM8350 Notes are jammed in NV 0x003B
if clearing is impossible
1.Shut down for maintenance and
18660 CAM8350 Notes are jammed in printer-front initialize; 0x003C
2.Repair the sensor
initialize;
18661 CAM8350 Notes are jammed in printer 0x003D
2.Repair the sensor
3.Repair the printer transport
18662 CAM8350 Notes are jammed in NV-rear 0x003E
2.Repair the sensor
detachment
1.Counting fault: Initialize, or
performance manual maintenance if
clearing is impossible
Notes are jammed at entrance of link 2.Deposit fault: Shut down for
18663 CAM8350 maintenance and initialize; 0x003F
transport
4.Repair the sensor;
detachment
18664 CAM8350 Notes are jammed in middle transport 0x0040
2.Repair the sensor;
detachment
134/273
Code Code
Notes are jammed in counterfeit note
retract diverter-front
2.Repair the sensor
Notes are jammed in the counterfeit 2.Repair the sensor
18666 CAM8350 0x0042
note retract diverter 3.Repair tension cushion C3P
detachment
Notes are jammed in escrow-note
feeder diverter-front
2.Repair the sensor
18668 CAM8350 Notes are jammed at entrance of escrow 2.Repair the sensor 0x0044
3.Repair tension cushion C4P
detachment
18669 CAM8350 Notes are jammed in escrow transport maintenance if clearing is impossible 0x0045
2.Repair the sensor
1. Shut down for maintenance and
initialize;
Notes are jammed in escrow-dispenser 2.Repair the sensor
18670 CAM8350 0x0046
diverter 3.Repair tension cushion C5P
detachment
Notes are jammed in escrow-note 2.Repair the sensor
18671 CAM8350 0x0047
feeder diverter 3.Repair tension cushion C4P
detachment
1.Non-deposit fault: Initialize, or
Notes are jammed in escrow-dispenser clearing is impossible
18672 CAM8350 0x0048
diverter-rear 2.Deposit fault: Shut down for
maintenance and initialize;
3.Repair the sensor
18673 CAM8350 Notes are jammed in rear transport 2.Deposit fault: Shut down for 0x0049
3.Repair the sensor
detachment
18674 CAM8350 Notes are jammed in rear transport 0x004A
2.Deposit fault: Shut down for
3.Repair the sensor
1. Shut down for maintenance and
initialize;
Notes are jammed in diverter of reject 2.Repair the sensor
18675 CAM8350 0x004B
slot assembly 3.Repair tension cushion C6P;
detachment
Notes are jammed in diverter of reject 2.Repair the sensor;
18676 CAM8350 0x004C
slot assembly 3.Repair tension cushion C6P;
detachment
Notes are jammed at the entrance of
18677 CAM8350 note return transport (stacking place of 0x004D
2.Repair the sensor
rejected notes)
3.Repair the clutch
135/273
Code Code
Notes are jammed at entrance of Reset the unit, shut down if the
18678 CAM8350 0x004E
counterfeit note retract box problem still occurs
Notes are jammed in the counterfeit Reset the unit, shut down if the
18679 CAM8350 0x004F
note retract box problem still occurs
Notes are jammed in the link transport Reset the unit, shut down if the
18680 CAM8350 0x0050
between upper and lower units problem still occurs
Notes are jammed in diverter of lower Reset the unit, shut down if the
18681 CAM8350 0x0051
unit problem still occurs
initialize;
Notes are jammed in note feeding 2.Repair the sensor
18682 CAM8350 0x0052
transport of cassette 1 3.Repair tension cushion CSP
4.Repair to ensure that the link
transport is aligned
Notes are jammed at the entrance of the
18683 CAM8350 initialize; 0x0053
cassette 1
2.Repair the sensor
initialize;
Notes are jammed in note feeding 2.Repair the sensor
18684 CAM8350 0x0054
transport of cassette 2 3.Repair tension cushion CSP
4.Repair to ensure that the link
transport is aligned
Notes are jammed at the entrance of the
cassette 2
2.Repair the sensor
Abnormities of notes are detected
before retraction
2.Repair the sensor
Abnormities of notes are detected
before retraction, or retraction failed
2.Repair the sensor
Errors of sensor, tension cushion, Reset the unit, shut down if the
18696 CAM8350 0x0060~0x00EF
motor and other hardware problem still occurs
18840 CAM8350 Serial communication without ACK Manual maintenance 0x00F0
18841 CAM8350 Serial communication frame error Manual maintenance 0x00F1
18842 CAM8350 Serial communication tiemout Manual maintenance 0x00F2
18843 CAM8350 Serial communication check code error Manual maintenance 0x00F3
18844 CAM8350 Serial communication SN error Manual maintenance 0x00F4
Current serial communication is in
18845 CAM8350 Manually switch mode 0x00F5
ODS mode
1.Resend command
18856 CAM8350 NV fault 2.power on for initialization or manual 0x0100~0x010F
maintenance
18872 CAM8350 Operation fault of underlying log Manual maintenance 0x0110~0x011F
1.Clear the machine
18888 CAM8350 Cassettes are all full 2.Repair the full sensors CBUP4 and 0x0120
CBUP8
Clear the machine, and configure the
18889 CAM8350 Cassettes do not exist or are disabled 0x0121
cassette again
Serial communication timeout of Repair the cassette or serial
18890 CAM8350 0x0122
cassette communication port of main control
18891 CAM8350 Inexistence of cassette 1 board maintenance
Manual 0x0123
18892 CAM8350 Inexistence of cassette 2 Manual maintenance 0x0124
18904 CAM8350 Printing failed Repair the printer 0x0130
18905 CAM8350 Printer initialization failed Repair the printer 0x0131
Repair the printer or extended serial
18906 CAM8350 Communication with printer times out 0x0132
port of main control board
1.Install the print cartridge
18907 CAM8350 No ink cartridge 0x0133
2.Repair the sensor
18908 CAM8350 Print parameters are set incorrectly Reset parameters 0x0134
136/273
Code Code
1.Manual maintenance
18909 CAM8350 Printer is in normal status 2.Repair the sensor 0x0135
3.Replace the printer
1.Initialize
18920 CAM8350 Abnormal note length 0x0140
1.Initialize
18922 CAM8350 NV sequence number in disorder 0x0142
1.Initialize
18926 CAM8350 Notes are fed in an incorrect direction 0x0146
1.Clear the machine and check the
18927 CAM8350 Notes are incorrectly fed in cassette 1 0x0147
account
2.Manual
1.Clear themaintenance
machine and check the
18928 CAM8350 Notes are incorrectly fed in cassette 2 0x0148
account
18932 CAM8350 Counting timeout 2.Manualmaintenance
Manual maintenance 0x014C
18933 CAM8350 Deposit timeout Reset 0x014D
18935 CAM8350 CAM8340 slot is not in position 0x014F
2.Repair the sensor or structure
18936 CAM8350 Front-end of the upper unit is opened 0x0150
18937 CAM8350 Upper unit is not in position 0x0151
1.Shut down
18938 CAM8350 Shutter is opened illegally 0x0152
2.Repair the sensor
18939 CAM8350 Lower unit is not in position Manual maintenance 0x0153
1.Close the shutter for note feeding,
18940 CAM8350 Failed to feed the note and replace the notes properly 0x0154
2.Repair the structure and hardware
18941 CAM8350 Failed to deliver the note Repair the structure and hardware 0x0155
1.Ignore
18943 CAM8350 Too many suspected notes 0x0157
18945 CAM8350 Uncertain note denomination Clear the machine 0x0159
Initialize or clear the machine for
18946 CAM8350 Notes remain in transport 0x015A
manual maintenance
1.Initialize
18947 CAM8350 Notes remain in roller 0x015B
2.Repair sensors BSE,BSE1
18948 CAM8350 Notes remain in the lower transport Manual clearing 0x015C
1.Clear the retract box
18949 CAM8350 Retraction is impossible 2.Repair sensors SSE3 0x015D
3.Clear the unit
Reject bin for suspected notes needs to 1.Clear the retract box
18950 CAM8350 0x015E
be cleared 2.Repair sensors CSE
1.Clear the retract box
2.Manually clear
18951 CAM8350 Manual clearing is required 3.Clear notes in the retract box, clear 0x015F
unit with ODS retraction, and then
clear the retract box again
18952 CAM8350 Escrow system failed Shut down for maintenance 0x0160
18954 CAM8350 Fail to check the note count Cancel deposit or initialize 0x0162
18955 CAM8350 Fail to check the deposited notes Clear the machine and check the 0x0163
account
1.Initialize parameters, and then
18967 CAM8350 Improper command call initialize actions; 0x016F
2.Use correct command
18970 CAM8350 No image can be acquired Retry or ignore None
Amount of blacklist serial numbers is
18971 CAM8350 Retry or update software None
abnormal
18972 CAM8350 Fail to convert denomination Retry or update software None
information Reset the unit and retry, or manually
18973 CAM8350 Main control board download failed operate power-off download if None
retraction is impossible
18974 CAM8350 Downloading NV firmware failed Reset the unit and retry None
Check that corresponding files exist
18975 CAM8350 Operation of the firmware file failed None
and the configuration files are correct
137/273
Code Code
The file is damaged. Replace
18976 CAM8350 File CRC check failed None
corresponding firmware file
Upgrade file with firmware of correct
18977 CAM8350 File version error None
version
Upgrade file with firmware of correct
18978 CAM8350 The version is incorrect after upgrade None
version
Downloading cheque printer firmware
18979 CAM8350 Reset the unit and retry None
failed
Communication between driver and NV Check the NV communication cable
18980 CAM8350 None
failed and reset NV
Retry, check the disk space and
18981 CAM8350 Attempt to save image data in file failed None
configuration
Database being backed up, please try
18982 CAM8350 Ignore None
again later
18983 CAM8350 Image recognition failed Ignore None
18984 CAM8350 Data retrieval failed Retry None
18985 CAM8350 Database operation failed Check the configuration and database None
18986 CAM8350 Fail to allocate memory file
Retry None
18987 CAM8350 Fail to delete image Check the configuration and image file None
18988 CAM8350 Fail to load OCR libraries Check the relative DLL None
Retry, take other actions if the problem
18989 CAM8350 Fail to operate SQL file None
still occurs
18990 CAM8350 Invalid parameter Change parameter and retry None
18992 CAM8350 Device is busy Retry or ignore None
18993 CAM8350 Invalid command Update software None
Reset, update software if the problem
18995 CAM8350 Unknown error None
still occurs
Parameter configuration is wrong in the Check the parameter configuration and
18996 CAM8350 None
configuration file then retry
Check if the communication cable
18997 CAM8350 Command sending failed None
works normally
Check the communication parameter
18998 CAM8350 Data received is wrong None
and cable
Check the power supply; check the
18999 CAM8350 Communication timeout None
communication configuration
exitnotes transported to the stacker Take the notes from stackers
19101 Note sorting machine 1001
when initializing
exitnotes transported to the reject slot Take the notes from reject slot
when initializing
19103 Note sorting machine Sorting finished Ignore 1003
19104 Note sorting machine Stacker 1 is full Remove the notes from stacker 1 1004
19108 Note sorting machine Reject slot is full Take the notes from reject slot 1008
19109 Note sorting machine Cash-in slot is empty Load notes 1009
19110 Note sorting machine Notes remain in stacker 1 Remove the notes from stacker 1 100A
19111 Note sorting machine Notes remain in stacker 2 Remove the notes from stacker 2 100B
19112 Note sorting machine Notes remain in stacker 3 Remove the notes from stacker 3 100C
19113 Note sorting machine Notes remain in stacker 4 Remove the notes from stacker 4 100D
19114 Note sorting machine Notes remain in reject slot Remove the notes from reject slot 100E
Note feeding failure Align the notes in proper position and
19115 Note sorting machine 100F
load again
Blacklist note detected Remove blacklist note from reject slot
and press "Start"
19117 Note sorting machine Notes remain in stacker 5 Take the notes from stacker 5 1011
19121 Note sorting machine Stacker 5 is full Take the notes from stacker 5 1015
138/273
Code Code
19133 Note sorting machine Log re-calculation Ignore 1021
19134 Note sorting machine Finish to read Log Ignore 1022
19135 Note sorting machine Reading logs...... Please wait until the reading finish 1023
19140 Note sorting machine Sensors are dirty Clean NV transport 1031~1040
19141 Note sorting machine CIS1, CIS2 are dirty Clean NV transport 1041~1043
19150 Note sorting machine Notes remains in cash-in slot Remove the notes None
19151 Note sorting machine Notes remain in stacker 1 Remove the notes None
19152 Note sorting machine Notes remain in stacker 2 Remove the notes None
19153 Note sorting machine Notes remain in reject slot Remove the notes None
19154 Note sorting machine All stackers are full Remove the notes None
19155 Note sorting machine Reject slot is full Remove the notes None
19156 Note sorting machine Notes are removed from stacker 1 Remove notes illegally None
19157 Note sorting machine Notes are removed from stacker 2 Remove notes illegally None
Clear the notes from cash-in slot, then
19158 Note sorting machine Fail to feed notes in cash-in slot None
load it again
Unqualified notes are detected in cash-
19159 Note sorting machine Ignore None
in slot
Notes are transported to the reject slot
19160 Note sorting machine Remove the notes None
during sorting
19161 Note sorting machine No notes in cash-in slot Load notes None
19162 Note sorting machine Number of notes rejected exceeded the Take the notes rejected and load new None
19163 Note sorting machine limitstackers are unusable (batch value
All ones the stacker batch value
Reset None
is 0) Check if all parts of the machine are in
19164 Note sorting machine NV is not closed None
proper position
Thickness transport is opened (when Check if all parts of the machine are in
19165 Note sorting machine None
stand-by) proper position
Main transport is opened (when stand- Check if all parts of the machine are in
by) proper position
19167 Note sorting machine Notes remains in transport Remove the notes None
19168 Note sorting machine Transport feed notes abnormally Load cash again None
19169 Note sorting machine Power-down is detected Ignore 1024
19171 Note sorting machine RC1 has been re-inserted initialize 2001
19172 Note sorting machine RC2 has been re-inserted initialize 2002
19173 Note sorting machine Notes remains in reject bin Remove the notes from reject bin 2011
19174 Note sorting machine Logical calculus for reject bin is full Remove the notes from reject bin 2012
Note denomination of RC1 hopper is
19175 Note sorting machine Replace the RC1 2015
not accordant with the setting value
Note denomination of RC2 hopper is
19176 Note sorting machine Replace the RC2 2016
not accordant with the setting value
19177 Note sorting machine RC1 is full Replace the RC1 2017
19178 Note sorting machine RC2 is full Replace the RC2 2018
19179 Note sorting machine RC1 is non-existence Insert RC1 2019
19180 Note sorting machine RC2 is non-existence Insert RC2 201A
19181 Note sorting machine No cassette in hopper Insert cassettes 202B
19182 Note sorting machine RC1 isn't empty Remove notes from cassette 203C
19183 Note sorting machine RC2 isn't empty Remove notes from cassette 204D
19184 Note sorting machine RC1 and RC2 aren't empty Remove notes from cassettes 205E
19185 Note sorting machine RC1 and RC2 have been re-inserted initialize 206F
Note denomination of RC1 and RC2
19186 Note sorting machine hoppers aren't accordant with the Replace the RC1 and RC2 2010
setting values
Upper unit of the note loading unit is
19187 Note sorting machine Close the upper unit 2013
opened
Note stacking at output slot 1 is 1. Load note again; 2. Clean notes in
blocked the slot.
Note stacking at output slot 2 is 1. Load note again; 2. Clean notes in
blocked the slot.
19192 Note sorting machine Suspect note is detected Take the suspect note None
1. Load note again; 2. Clean notes in
19193 Note sorting machine Image recording device is busy None
the slot.
139/273
Code Code
Send the “stop sorting ” command and
19200 Note sorting machine The underlayer is in working status 6007
then send other commands
Check if sensor cable is in good
19201 Note sorting machine Sensor abnormal None
connection or the sensor is damaged
Check the effectiveness of the sensor,
19202 Note sorting machine Transport sensor abnormal initialize it, and then recount the notes 6024
in the stacker
initialize, remove the notes from
19203 Note sorting machine Stacker 1 sensor failed 6025
stacker 1 and do sorting
19210 Note sorting machine NE1 communication is abnormal Check NE1 communication cable 6101~6105
19211 Note sorting machine NE1 and NB communication timeout Check NB communication cable 6109
19212 Note sorting machine NE2 communication is abnormal Check NE2 communication cable 6201~6205
19213 Note sorting machine NE2 and NB communication timeout Check NB communication cable 6209
Remove notes from NE1 and re-sorting
19214 Note sorting machine Note leaves from NE1 6108
the last bundle
Remove notes from NE2 and re-sorting
19215 Note sorting machine Note leaves from NE2 6208
the last bundle
Initialize the machine; take out the
19216 Note sorting machine Sensor at stacker 5 is abnormal notes from stacker 5 and place them in 6029
the input slot to restart sorting
19217 Note sorting machine Sensor at stacker 6 is abnormal notes from stacker 6 and place them in 602A
19218 Note sorting machine Sensor at stacker 7 is abnormal notes from stacker 7 and place them in 602B
19219 Note sorting machine Sensor at stacker 8 is abnormal notes from stacker 8 and place them in 602C
19220 Note sorting machine NS communication is abnormal Check NS communication cable 6301~6304
7101
19221 Note sorting machine EX1 communication is abnormal Check EX1 communication cable 7102
7104
7201
19222 Note sorting machine EX2 communication is abnormal Check EX2 communication cable 7202
7204
19230 Note sorting machine Command parameter error Check validity of the command None
Check if the paper tape is in its path
19231 Note sorting machine Paper tape abnormal 655C
and if it is jammed in its path
Initialize the machine, pull out the
19232 Note sorting machine Tape cutting failed binding module, and remove the notes 655E
and remaining paper tape
19233 Note sorting machine Paper shortage on the reel Replace paper roll 6560
19234 Note sorting machine Strapping module is not in it's place Restore the strapping module 6562
Initiate machine, clear remaining paper
19235 Note sorting machine Paper tape preparation failure 6563
tape if there is any
initialize machine, then clear the
19236 Note sorting machine remaining paper tape 6564
remaining paper tape
initialize machine, pull out the
19237 Note sorting machine Note remaining in the stacker 6565
strapping module, take out the
19238 Note sorting machine Note remaining in the stacker remainingmachine
initialize note 6566
19239 Note sorting machine No note in the carriage initialize the machine 6567
Check if the corresponding motor,
19240 Note sorting machine Iron resetting failure 6568
sensor and their connection are normal
19241 Note sorting machine Iron is warming up Please wait for warming up finished 6569
19242 Note sorting machine Ironing paper tape failure Check the iron 6570
140/273
Code Code
19257 Note sorting machine Note pressing plate failure Check the FPM and FPDS 6607
19258 Note sorting machine Note pressing plate returns failure Check the FPM and FPUS 6608
19259 Note sorting machine Note pressing plate sensor error Check the FPUS and FPDS 6609
Notes are retracted too much for they Check if loading notes is normal or the
19260 Note sorting machine 660A
keeps too close feeding space is reasonable
19270 Note sorting machine Thickness detection error Check or correct MTS None
19280 Note sorting machine Blacklist parameter invalid Check the parameter or download 6731~673B
again the corresponding sensor cable,
Check
19290 Note sorting machine Sensor fault 6A01~6A17
and clean the sensor
initialize or reposition NV, then
19300 Note sorting machine NV internal error None
19301 Note sorting machine
NV internal communication failure Reset NV 6709
CIS is dirty Clean CIS 6770~6772
19303 Too much notes have been rejected by
Note sorting machine Ignore 670F
NV fan failure Check NV fan 6749
Currency setting error Set the correct currency 6713
NV image recorder hasn't been Check the corresponding
connected communication cable, initialize or
NV image recorder communication reposition NV
19311 Note sorting machine Check NV image recorder cables 6717~671F
abnormal
19312 Note sorting machine NV image recorder connection error Connect the right NV image record 6720
initialize or reset NV and contact the
19313 Note sorting machine RCP system internal error 6781~6789
supplier
initialize or reset NV and contact the
19314 Note sorting machine U-disk collection system internal error 6791~6799
supplier
Replace the disk or clear the disk; then
19315 Note sorting machine RCP system disk space is insufficient 6788
restart the application
Replace the U-disk or clear the U-disk;
19316 Note sorting machine U-disk space is insufficient 6798
then restart the application
19317 Note sorting machine Acquisition device error Resetting NV None
19318 Note sorting machine NV self-test failed Resetting NV None
19319 Note sorting machine NV denomination count error Resetting NV None
19321 Note sorting machine NE1 count =0, but notes remained there Take away notes from NE1. 6801
19326 Note sorting machine Unqualified notes transported to Check TDS1 6806
19330 Note sorting machine change direction failed Check TDS diverter None
19332 Note sorting machine NV is opened Check NV lock 6812
19333 Note sorting machine First-transport is opened Check the lock of first-transport 6813
19334 Note sorting machine Reject -transport is opened Check the lock of reject-transport 6814
19335 Note sorting machine Second-transport is opened Check the lock of second-transport 6815
19336 Note sorting machine Front fascia is opened Check the lock of front fascia 6816
19337 Note sorting machine Expansion transport is opened Close the expansion transport 7128, 7228
19340 Note sorting machine Invalid notes enter stacker 5 Check TDS5 681f
19341 Note sorting machine Invalid notes enter stacker 6 Check TDS5 6820
19350 Note sorting machine Some parts aren't clicks into place Check all parts position None
19370 Note sorting machine Motor fault Check the corresponding motor or None
19371 Note sorting machine Note feeder motor failure sensor the corresponding motor
Check None
Check if note jam or the main motor
19372 Note sorting machine Main motor fault 6901
works abnormally
Clear the jammed notes and reset the
19400 Note sorting machine Other unknown note jam None
machine
19403 Note sorting machine Notes jam at FCS Clear the jammed notes manually 6903
19404 Note sorting machine Notes jam at SLS Clear the jammed notes manually 6904
19405 Note sorting machine Notes jam at NVTS Clear the jammed notes manually 6905
19406 Note sorting machine Notes jam at RCS Clear the jammed notes manually 6906
141/273
Code Code
19407 Note sorting machine Notes jam at MEDS1 Clear the jammed notes manually 6907
19410 Note sorting machine Notes jam at TES1 Clear the jammed notes manually 690A
19411 Note sorting machine Notes jam at TES2 Clear the jammed notes manually 690B
19412 Note sorting machine Notes jam at TES3 Clear the jammed notes manually 690C
19413 Note sorting machine Notes jam at TES4 Clear the jammed notes manually 690D
19414 Note sorting machine Notes jam at NV1S Clear the jammed notes manually 690E
19415 Note sorting machine Notes jam at NV2S Clear the jammed notes manually 690F
19416 Note sorting machine Notes jam at NV3S Clear the jammed notes manually 6910
19417 Note sorting machine Notes jam at NV4S Clear the jammed notes manually 6911
19418 Note sorting machine Notes jam between NV1S and NV2SClear the jammed notes manually 6912
19419 Note sorting machine Notes jam between NV2S and SLS Clear the jammed notes manually 6913
19420 Note sorting machine Notes jam between SLS and NVTS Clear the jammed notes manually 6914
19421 Note sorting machine Notes jam between NVTS and RCS Clear the jammed notes manually 6915
19422 Note sorting machine Notes jam between NVTS and MEDS1
Clear the jammed notes manually 6916
19423 Note sorting machine Notes jam between MEDS1 and TES1
19425 Note sorting machine Notes jam between MEDS1 and Clear the jammed notes manually 6919
19426 Note sorting machine Notes jam between MEDS2 and Clear the jammed notes manually 691A
19435 Note sorting machine Picking roller clutch failure Check the corresponding motor and 6923
19436 Note sorting machine Picking roller brake failure Check the corresponding motor and 6924
Notes jam between MEDS4 and ST03
Clear the jammed notes and initialize
the machine
Open the front fascia, clear the jammed
19440 Note sorting machine Notes jammed at MEDS5 notes at corresponding position and 6929
then initialize the machine
19441 Note sorting machine Notes jammed at MEDS6 notes at corresponding position and 692A
19442 Note sorting machine Notes jammed at MEDS7 notes at corresponding position and 692B
19443 Note sorting machine Notes jammed at MEDS8 notes at corresponding position and 692C
19444 Note sorting machine Notes jammed at TES5 notes at corresponding position and 692D
19445 Note sorting machine Notes jammed at TES6 notes at corresponding position and 692E
19446 Note sorting machine Notes jammed at TES7 notes at corresponding position and 692F
19447 Note sorting machine Notes jammed at TES8 notes at corresponding position and 6930
Notes jammed between MEDS4 and
19448 Note sorting machine notes at corresponding position and 6931
MEDS5
MEDS6
TES5
142/273
Code Code
MEDS7
TES6
MEDS8
TES7
TES8
Note loss is detected during Clear the jammed notes and reset the
19456 Note sorting machine BB01
initialization machine unit
19460 Note sorting machine Notes remains in transport None
machine
19461 Note sorting machine Transport feed notes abnormally Reset the machine None
19462 Note sorting machine Transport fail to feed notes None
machine
19465 Note sorting machine Notes at input slot Clear the slot and reset the machine None
19466 Note sorting machine Notes at output slot 1 unit the slot and reset the machine
Clear None
19467 Note sorting machine Notes at output slot 2 unit
Clear the slot and reset the machine None
19468 Note sorting machine Notes at reject slot unit the slot and reset the machine
Clear None
19469 Note sorting machine unit the slot and reset the machine
Notes at the output slot are taken away Clear None
Fail to communicate with the cash unit the communication between the
Check
19470 Note sorting machine 6401~6404,6425
loading unit sorting unit and the cash loading unit
19471 Note sorting machine RC1 is full Replace RC1 6427,6430
19472 Note sorting machine RC2 is full Replace RC2 6428,6431
initialize, remove notes from cassette
19473 Note sorting machine Cash loading unit internal fault None
and load note again
19474 Note sorting machine Pressing plate of RC1 fault Check RC1 pressing plate None
19475 Note sorting machine Pressing plate of RC2 fault Check RC2 pressing plate None
19476 Note sorting machine Electromagnet of RC1 fault Check RC1 electromagnet None
19477 Note sorting machine Electromagnet of RC2 fault Check RC2 electromagnet None
19478 Note sorting machine Wing-wheel of RC1 fault Check RC1 wing-wheel None
19479 Note sorting machine Wing-wheel of RC2 fault Check RC2 wing-wheel None
19480 Note sorting machine RC1 motor fault Check RC1 motor 6479
19481 Note sorting machine RC2 motor fault Check RC2 motor 647A
19482 Note sorting machine RC1 hasn't drawn out Draw out RC1 646D
19483 Note sorting machine RC2 hasn't drawn out Draw out RC2 646E
19484 Note sorting machine RC1 communication abnormal Check RC1 cables None
19485 Note sorting machine RC2 communication abnormal Check RC2 cables None
19486 Note sorting machine Note jam at RC1 entry slot Clear the jammed notes None
19487 Note sorting machine Note jam at RC2 entry slot Clear the jammed notes None
Clear the jammed notes and check the
19488 Note sorting machine Note jam at ST01 None
corresponding sensors
19489 Note sorting machine Note jam at upper unit None
corresponding sensors
Note jam between ST01 and RC1 entry Clear the jammed notes and check the
slot corresponding sensors
19491 Note sorting machine Transport motor is jammed 6421
main motor
19492 Note sorting machine Upper unit is opened Close the upper unit 6422,6423
Check the corresponding sensors and
19493 Note sorting machine Sensors fault None
cables
19500 Note sorting machine Note is rejected Reason for note rejection None
Check the corresponding sensor and
19510 Note sorting machine Sensor internal error None
the feeding result
19515 Note sorting machine Download data online error Download again None
143/273
Code Code
Lower layer internal communication Check if the communication cable
fault works abnormally
19550 Note sorting machine Lower layer internal error Check the main board None
Exit applications and shut down the
19551 Note sorting machine Detected 24V power off None
computer.
19560 Note sorting machine Undefined internal hardware error initialize, if failed, call for service None
19570 Note sorting machine Unsupported command Software fault, check the command None
19571 Note sorting machine No proper command is received Initialization None
19580 Note sorting machine Converting denomination information Ask for help from supplier None
19581 Note sorting machine failed command ID
Invalid Software fault None
19582 Note sorting machine Undefined command Software fault 6004
19583 Note sorting machine Inappropriate command sent to initialize None
19588 Note sorting machine machine
Too much software opened Software fault None
19589 Note sorting machine Invalid handle Software fault None
19590 Note sorting machine Loading DLL failed Check the driver file None
19591 Note sorting machine Invalid parameter is loaded Software fault None
Configuration file setup is incorrect or
19596 Note sorting machine Parameter configuration error None
the machine hasn't been found
Check if the communication of the
19597 Note sorting machine Fail to send command None
machine works abnormally
19598 Note sorting machine Data received is wrong None
19599 Note sorting machine Communication timeout None
CRTRCM reject Report fault when it fails
20021 Undefined error None
card module to reset
20023 Command code is not defined None
20024 Command parameter error 0x3031
20025 Command date error 0x3032
20026 Command cannot be executed 0x3033
20027 Too high or too low voltage 0x3131或0x3132
20028 Internal FRAM error of module 0x3136
20029 Lifting of escrow stacker is blocked 0x3230
20030 Card movement is blocked 0x3232
20031 Waiting for card insertion times out 0x3233
20032 Card is pulled out during insertion 0x3234
CRTRCM reject Escrow stacker misalign card entry Report fault when it fails
20033 0x3330
card module slot to reset
CRTRCM reject There is card in the target escrow Report fault when it fails
20034 0x3331
card module stacker to reset
CRTRCM reject There is no card in the target Report fault when it fails
20035 0x3332
card module escrow stacker to reset
20036 There is card in transport 0x3333
20037 Card information is not saved 0x3335
20038 Uninitialized 0x4230
144/273
Code Code
20039 Maintenance door is open 0x3036
20040 Error of escrow stacker sensor 0x3139
20041 Card return jamming 0x3238
20042 Motor positioning jamming 0x3239
20091 Data receiving timeout None
CRTRCM reject Read the configuration file Report fault when it fails
20095 None
card module incorrectly to reset
20096 Error in received data None
20097 Communication is to be set None
20098 Communication setting failed None
20099 Communication failure None
20121 Card ejection module Parameter error Inspect the parameters and try again None
Initialize the machine and try again; if
20131 Card ejection module S1 sensor fault the fault still exists, shut down the 0x20
machine for maintenance
20134 Card ejection module U3 sensor fault the fault still exists, shut down the 0x23
20135 Card ejection module Stepping motor for card feeding failed the fault still exists, shut down the 0x24
20136 Card ejection module DC motor of slot failed the fault still exists, shut down the 0x25
20137 Card ejection module DC motor for card insertion failed the fault still exists, shut down the 0x26
20141 Card ejection module Card jammed at the entrance Initialize the machine and try again 0x30
Check the slot; if the slot is available,
20144 Card ejection module Unavailable slot 0x36
try again
20145 Card ejection module Fail to retain/dispense card Initialize the machine and then try 0x33 or 0x34
20146 Card ejection module Fail to reset the encoder again
Initialize the machine and then try 0x35
20147 Card ejection module Initialization is not executed again
Initialize the machine and then try 0x37
again prepare to retain the card and
Please
20150 Card ejection module Card retention is not prepared 0x40
then try again
20170 Card ejection module Undefined errors Check error code None
Error occurs when reading or writing
20192 Card ejection module Check the configuration parameters None
configuration file
20193 Card ejection module Error occurs to the serial port Check the configuration parameters None
configuration Try again or check the communication
20194 Card ejection module Error occurs in command sending None
cable
Try again or check the communication
20195 Card ejection module Receive NAK None
cable
20196 Card ejection module Received data is wrong None
cable
20197 Card ejection module ACK waiting timed out None
cable
20198 Card ejection module ENQ sending failed None
cable
20199 Card ejection module Response waiting timed out None
cable
Safe card entry
20221 Undefined error Stop service and update software
slot
145/273
Code Code
Safe card entry
20222 Illegal command Stop service and check the version
slot
Safe card entry Check command parameters and
20223 Illegal parameter
slot retry
Safe card entry
20230 Hardware fault Stop service
slot
Safe card entry
20231 Executing the command failed Retry
slot
Safe card entry
20291 Set communication first Re-open the port and retry
slot
Safe card entry Stop service, check the
20292 Configuration file read/write error
slot configuration files
Safe card entry Stop service, check the
20293 Serial port parameter error
slot configuration files
Safe card entry
20294 Error in sending command Re-open the port and retry
slot
Safe card entry
20295 Error in sending ENQ Re-open the port and retry
slot
Safe card entry
20296 Error in receiving data Check device connection
slot
Safe card entry
20297 Receive NAK, error in sending data Retry
slot
Safe card entry Check the communication
20298 Waiting for ACK times out
slot configuration or cable
Safe card entry Retry, and check the
20299 Waiting for response times out
slot communication cable
22301 RF card reader Idle state There is no card. Wait to insert a card. None
22302 RF card reader Communication state The card communicates normally. None
22303 RF card reader Waiting state The card is not activated. None
22311 RF card reader Function configuration warning Warning prompt, ignore None
22312 RF card reader Parameter configuration warning Warning prompt, ignore None
22313 RF card reader Antenna is closed Open the antenna; ignore None
Check command parameter format and
22321 RF card reader Parameter error None
range
22322 RF card reader Undefined command Contact the supplier and update None
22323 RF card reader Unknown device software
Contact the supplier and update None
software
Restart the software or switch the
22324 RF card reader Insufficient memory None
power off and initialize the machine
22325 RF card reader Command sequence error Adjust command sequence None
22326 RF card reader Undefined error code Contact the supplier and update None
22327 RF card reader Hardware error software the faulty device
Replace None
Card error, check the card again and
22331 RF card reader No card None
activate it
22332 RF card reader Multiple card None
activate it
22333 RF card reader Invalid card None
activate it
22334 RF card reader Card isn't activated None
activate it
22335 RF card reader Communication timeout None
activate it
22336 RF card reader Card error (unsupported card) Stop the transaction process None
22337 RF card reader Insufficient card access or password Stop the transaction process None
22340 RF card reader erroroperation error
File Retry None
22341 RF card reader Error occurs to the file data Retry None
22385 RF card reader Abnormal power supply for the device Repair the device None
Error occurs to the interface Restart it; if the error still exists, shut
information down the machine
22393 RF card reader Communication component error None
Check communication cable or
hardware
146/273
Code Code
22394 RF card reader Data sending error None
hardware works in normal
22395 RF card reader Command format error Contact the supplier and update None
software
22396 RF card reader Data packet format error None
hardware works in normal
22398 RF card reader Data packet checking error Contact the supplier and update None
software and repair device or
Examine
22399 RF card reader Receiving timeout None
communication cable
Warning of no box in transport or at
23111 U-Key module None None
exit in case of box retraction
Warning of box in transport in case box
is issued to scanning zone
Box is at box issuing exit in case of
initialization
23121 U-Key module Invalid parameter Check parameters and retry None
23122 U-Key module Command sequence error Check the command sequence None
23123 U-Key module Unsupported command Update the firmware None
23124 U-Key module Undefined error Update the firmware None
23125 U-Key module Memory error Software fault, retry None
23131 U-Key module Wait for initialization Initialize the device None
23132 U-Key module U-key issuing case is empty Put cases in place or add cases None
23133 U-Key module Retract box is not empty Clear the retract box None
23135 U-Key module Executing the command failed Check the communication line and None
retry it that the box issuing transport is
Check
23136 U-Key module Transport jam None
not blocked
23137 U-Key module The retract box is full Clear the retract box None
The U-key issuing case does not exist
23140 U-Key module U-key issuing case error None
or is not locked
The retract box does not exist or is not
23144 U-Key module Retract box error None
locked
Check that the scraper of the device is
23145 U-Key module Scraper error None
normal
23146 U-Key module Transport error Check that the transport is free of box None
Initialize the machine and retry; if the
23147 U-Key module Sensor abnormality error failure still exists, shut down the None
Initialize the machine; if the failure still
23148 U-Key module Error of unlocking shutter exists, shut down the machine for None
maintenance.
23149 U-Key module Error of locking shutter exists, shut down the machine for None
maintenance.
Error of opening shutter in case no box
23150 U-Key module exists, shut down the machine for None
at shutter
maintenance.
Check the shutter and initialize the
23151 U-Key module There is foreign matter at the shutter None
machine
23152 U-Key module The retract box does not exist Check the retract box None
23153 U-Key module Retract box is unlocked Check the retract box None
Check the retract transport, initialize
23154 U-Key module Retract transport is blocked None
the machine and retry.
23155 U-Key module Box transport error failure still exists, shut down the None
23156 U-Key module U-KEY is unlocked Check, initialize and retry ukey None
23157 U-Key module U-key issuing case does not exist Check box issuing case None
23158 U-Key module U-key issuing case is unlocked Check box issuing case None
23159 U-Key module There is a box at box dispensing case Check and initialize the device None
23160 U-Key module exit reading/writing failed
File Software fault, retry None
Confirm that the firmware is correct
23161 U-Key module File reading/writing failed None
and try again.
23162 U-Key module Incomplete file Confirm that the firmware is correct None
147/273
Code Code
23163 U-Key module File check failed Confirm that the firmware is correct None
23164 U-Key module Firmware file error Confirm that the firmware is correct None
There is no case in scanning zone when
23165 U-Key module Check that a box is in scanning zone None
case is transported to U-key issuing exit
23166 U-Key module Box issuance timeout failure still exists, shut down the None
23167 U-Key module Retract timeout failure still exists, shut down the None
23168 U-Key module Trolley operation timeout failure still exists, shut down the None
Check and retry the device or replace
23181 U-Key module FLASH rewriting error None
the defective device
Communication parameter Check the configuration file of the
23191 U-Key module None
configuration error communication interface
Check the configuration file of the
23192 U-Key module Communication assembly error None
communication interface
Retry the operation, and update
23193 U-Key module Data sending error None
software if the error still occurs
Retry the operation, and update
23194 U-Key module Data receiving error None
software if the error still occurs
23195 U-Key module Communication is not set Set the communication None
23197 U-Key module Data check error Successful execution/ correct matching None
23198 U-Key module The device gives no response configuration files, communication None
cables or hardware devices
23199 U-Key module Communication timeout configuration files, communication None
cables or hardware devices
23210 Paper exit module Execution succeeded None None
Check the parameter input or contact
23221 Paper exit module Invalid parameter None
the supplier
23222 Paper exit module Command sequence error Check the calling process None
Check the parameter input or contact
23223 Paper exit module Unsupported command None
the supplier
23224 Paper exit module Undefined error Contact the supplier None
23225 Paper exit module Memory error Contact the supplier None
23231 Paper exit module Wait for initialization Initialize and retry None
23235 Paper exit module Command execution failed Initialize and retry None
23236 Paper exit module Paper jammed in transport Purge manually, and initialize and retry None
23237 Paper exit module Initialization failed Initialize and retry None
23238 Paper exit module The transport is opened Initialize and retry None
Paper jammed in paper entrance of
23239 Paper exit module Purge manually, and initialize and retry None
transport
Paper jammed in paper entrance and
23240 Paper exit module Purge manually, and initialize and retry None
exit of transport
23260 Paper exit module File reading/writing failed Contact the supplier None
23261 Paper exit module Incomplete file Contact the supplier None
23262 Paper exit module File check failed Contact the supplier None
23263 Paper exit module Firmware file error Contact the supplier None
23281 Paper exit module FLASH rewriting error Contact the supplier None
Communication parameter
23291 Paper exit module Contact the supplier None
configuration error
23292 Paper exit module Communication assembly error Retry or check the communication None
23293 Paper exit module Data sending error cable or check the communication
Retry None
23294 Paper exit module Error occurs when receiving data cable or check the communication
Retry None
23297 Paper exit module Data check error cable or check the communication
Retry None
23298 Paper exit module The device gives no response cable or check the communication
Retry None
23299 Paper exit module Communication timeout cable or check the communication
Retry None
cable
148/273
Code Code
CA10 fast
24001 Open NV Close NV cover 0x4211
deposit module
CA10 fast Open thickness transport (when
24002 Close thickness transport 0x4212
deposit module vacant)
CA10 fast
24003 Open main transport (when vacant) Close main transport 0x4213
deposit module
CA10 fast
24004 Dust cover fault Check dust cover 0x4214
deposit module
CA10 fast
24005 NO note is at the input slot 0x4610
deposit module
CA10 fast
24006 Notes remain in entry slot 0x4611
deposit module
CA10 fast
24007 Notes remain in stacker 1 Remove the notes 0x4612
deposit module
CA10 fast
24008 Notes remain in stacker 2 Remove the notes 0x4613
deposit module
CA10 fast
24009 Notes remain in reject slot Remove the notes 0x4619
deposit module
CA10 fast Notes remain in entry slot(after
24010 Remove the notes 0x4620
deposit module initialization)
CA10 fast Notes remain in exit slot 1(after
CA10 fast Notes remain in exit slot 2(after
CA10 fast Notes remain in reject slot(after
CA10 fast
24014 All stackers are full Remove the notes 0x4631
deposit module
CA10 fast
24015 All stackers are full Remove the notes 0x4632
deposit module
CA10 fast
24016 Reject slot is full Remove the notes 0x4633
deposit module
CA10 fast
24017 Exit slot 1 is full Remove the notes 0x4634
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
24021 Reject slot is full Remove the notes 0x4638
deposit module
CA10 fast Check whether cassette bag and
24022 Cassette bag is full 0x4639
deposit module sensors are normal
CA10 fast
24023 Notes remain in escrow slot Remove the notes 0x463A
deposit module
CA10 fast
24024 Notes remain in upper escrow slot Remove the notes 0x463B
deposit module
CA10 fast
24025 Notes are removed from stacker 1 0x4641
deposit module
CA10 fast
24026 Notes are removed from stacker 2 0x4642
deposit module
CA10 fast Entry slot fail to feed notes(number
24027 Restart work 0x4649
deposit module of note feed is larger than 0)
CA10 fast Entry slot fail to feed notes(0 note
24028 Restart work 0x464A
deposit module is feed)
CA10 fast
24029 Torn note is detected at entry slot 0x4651
deposit module
CA10 fast Note with holes is detected at entry
24030 0x4652
deposit module slot
149/273
Code Code
CA10 fast Extra-wide note is detected at entry
24031 0x4653
deposit module slot
CA10 fast Extra-skew note is detected at entry
24032 0x4654
deposit module slot
CA10 fast NV count is inconsistent with count Clean the transport and
24033 0x4659
deposit module of note sorting check the sensor
CA10 fast
24034 NV image recorder is busy 0x465A
deposit module
CA10 fast
24035 Image collection system is busy 0x465B
deposit module
CA10 fast
24036 U-disk is busy 0x465C
deposit module
CA10 fast
24037 Detect notes with small clearance 0x465D
deposit module
CA10 fast Notes are transported to the reject
24038 0x4661
deposit module slot
CA10 fast Number of notes rejected exceeded
24039 0x4671
deposit module the limit
CA10 fast
24040 All stackers are unusable Check capacity setting 0x4681
deposit module
CA10 fast
24041 Notes are detected by TPBLS Check capacity setting 0x4711
deposit module
CA10 fast
24042 Notes are detected by TPBRS Check capacity setting 0x4712
deposit module
CA10 fast
24043 Notes are detected by TPFLS Check capacity setting 0x4713
deposit module
CA10 fast
24044 Notes are detected by TPFRS Check capacity setting 0x4714
deposit module
CA10 fast
24045 Notes are detected by SPTS Check capacity setting 0x4715
deposit module
CA10 fast
24046 Notes are detected by SPDS Check capacity setting 0x4716
deposit module
CA10 fast
24047 Notes are detected by HPLS Check capacity setting 0x4717
deposit module
CA10 fast
24048 Notes are detected by HPRS Check capacity setting 0x4718
deposit module
CA10 fast
24049 Notes are detected by SNDL Check capacity setting 0x4719
deposit module
CA10 fast
24050 Notes are detected by SNDR Check capacity setting 0x471A
deposit module
CA10 fast
24051 Notes are detected by TPBLS Check capacity setting 0x4721
deposit module
CA10 fast
24052 Notes are detected by TPBRS Check capacity setting 0x4722
deposit module
CA10 fast
24053 Notes are detected by TPFLS Check capacity setting 0x4723
deposit module
CA10 fast
24054 Notes are detected by TPFRS Check capacity setting 0x4724
deposit module
CA10 fast
24055 Notes are detected by SPTS Check capacity setting 0x4725
deposit module
CA10 fast
24056 Notes are detected by SPDS Check capacity setting 0x4726
deposit module
CA10 fast
24057 Notes are detected by HPLS Check capacity setting 0x4727
deposit module
CA10 fast
24058 Notes are detected by HPRS Check capacity setting 0x4728
deposit module
CA10 fast
24059 Notes are detected by SNDL Check capacity setting 0x4729
deposit module
CA10 fast
24060 Notes are detected by SNDR Check capacity setting 0x472A
deposit module
150/273
Code Code
CA10 fast Notes are found at TPFLS before
deposit module preparing deposit
CA10 fast Notes are found at TPFRS before
CA10 fast Notes are found at TPBLS before
CA10 fast Notes are found at TPBRS before
CA10 fast Notes are found at NVFD(when
24065 Check the sensor 0x4B41
deposit module stand-by)
CA10 fast Notes are found at NVRD(when
CA10 fast Notes are found at NFT1(when
CA10 fast Notes are found at NSC1(when
CA10 fast Notes are found at RJCS(when
CA10 fast Notes are found at ACSL before
CA10 fast
24071 Notes are found at NVFD Check the sensor 0x4B61
deposit module
CA10 fast
24072 Notes are found at NVRD Check the sensor 0x4B62
deposit module
CA10 fast
24073 Notes are found at NFT1 Check the sensor 0x4B63
deposit module
CA10 fast
24074 Notes are found at NSC1 Check the sensor 0x4B64
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
24077 Notes are found at NSRJ Check the sensor 0x4B67
deposit module
CA10 fast Notes are found at HPLS before
CA10 fast
24079 Notes are found at NVFD Check the sensor 0x4B81
deposit module
CA10 fast
24080 Notes are found at NVRD Check the sensor 0x4B81
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
24085 Notes are found at NSRJ Check the sensor 0x4B87
deposit module
CA10 fast Notes are found at HPRS before
CA10 fast
24087 Notes are found at NVFD Check the sensor 0x4BA1
deposit module
CA10 fast
24088 Notes are found at NVRD Check the sensor 0x4BA2
deposit module
CA10 fast
24089 Notes are found at NFT1 Check the sensor 0x4BA3
deposit module
CA10 fast
24090 Notes are found at NSC1 Check the sensor 0x4BA4
deposit module
151/273
Code Code
CA10 fast
24091 Notes are found at NFT2 Check the sensor 0x4BA5
deposit module
CA10 fast
24092 Notes are found at NSC2 Check the sensor 0x4BA6
deposit module
CA10 fast
24093 Notes are found at NSRJ Check the sensor 0x4BA7
deposit module
CA10 fast
24094 Notes are found Check the sensor 0x472D
deposit module
CA10 fast
24095 Notes are found Check the sensor 0x472E
deposit module
CA10 fast Notes are detected to stay between Check whether transport
24096 0x4BC1
deposit module NSID and NVFD for too long time slips off
24097 0x4BC2
deposit module NVFD and NVRD for too long time slips off
24098 0x4BC3
deposit module NVRD and NFT1 for too long time slips off
24099 0x4BC4
deposit module NFT1 and NFT2 for too long time slips off
24100 0x4BC5
deposit module NFT1 and NSC1 for too long time slips off
24101 0x4BC6
24102 0x4BC7
deposit module NFT2 and RJCS for too long time slips off
24103 0x4BC8
24104 0x4BC9
deposit module NFT1 and RJCS for too long time slips off
24105 0x4BCA
deposit module NVFD and NFT1 for too long time slips off
CA10 fast
24106 Detected 24V power off 0x4C01
deposit module
CA10 fast Outer shutter opening is not in
24107 Check the shutter 0x5001
deposit module position
CA10 fast Outer shutter closing is not in
CA10 fast The outer shutter lock is not in
24109 Check the lock-up solenoid 0x5003
CA10 fast Inner shutter opening is not in
CA10 fast Inner shutter closing is not in
CA10 fast The inner shutter lock is not in
24112 Check the lock-up solenoid 0x500A
CA10 fast
24113 Notes are found Check the sensor 0x471B
deposit module
CA10 fast
24114 Notes are found Check the sensor 0x471C
deposit module
CA10 fast
24115 Notes are found Check the sensor 0x471D
deposit module
CA10 fast
24116 Notes are found Check the sensor 0x471E
deposit module
CA10 fast
24117 Notes are found Check the sensor 0x472B
deposit module
CA10 fast
24118 Notes are found Check the sensor 0x472C
deposit module
CA10 fast Notes are found at ACSR before
152/273
Code Code
Check the reliability of cable
An operable command is received
CA10 fast connection between main control
24121 before the "CA10 initialization" 0x9011
deposit module board and NV board, and try to
command is received.
initialize it.
When CA10 is powered on, it
CA10 fast
24122 receives an improper command; 0x9012
deposit module
expects to receive
CA10 fast Parameter fails to be sent to ARM Try to initialize machine, check the
24123 0x9013
deposit module side from host cable connection or reboot
CA10 fast The running CA10 receives an machine.
24124 0x9014
deposit module improper command
CA10 fast CA10 receives an improper
24125 0x9015
deposit module command when it is about to
CA10 fast power-off.
CA10 receives an improper
24126 0x9016
deposit module command when it waits.
CA10 fast
24127 Undefined command is received 0x9021
deposit module
CA10 fast Fail to load language during power-
24128 0x9022
deposit module on.
Invalid parameter for note feeding,
CA10 fast
24129 set up again (setting error of Set the correct parameter 0x9101
deposit module
number of retries)
CA10 fast set up again(setting error of
24130 Set the correct parameter 0x9102
deposit module allowable number of consecutive
unacceptable notes)
CA10 fast set up again(setting error of
deposit module allowable number of accumulative
unacceptable notes)
CA10 fast
24132 set up again(note width upper limit Set the correct parameter 0x9104
deposit module
setting error)
CA10 fast
24133 set up again(note inclination Set the correct parameter 0x9105
deposit module
parameter setting error)
CA10 fast
24134 set up again(note port diameter Set the correct parameter 0x9106
deposit module
CA10 fast
24135 set up again(note width lower limit Set the correct parameter 0x9107
deposit module
setting error)
CA10 fast
24136 set up again(note thickness upper Set the correct parameter 0x9108
deposit module
limit setting error)
CA10 fast
24137 set up again(note thickness lower Set the correct parameter 0x9109
deposit module
limit setting error)
CA10 fast
24138 set up again(note spacing parameter Set the correct parameter 0x910A
deposit module
setting error)
CA10 fast
24139 set up again(Note notch range Set the correct parameter 0x910B
deposit module
setting error)
CA10 fast
24140 set up again(Fuzzy sorting Set the correct parameter 0x9110
deposit module
153/273
Code Code
CA10 fast
24141 set up again(diverter control Set the correct parameter 0x9111
deposit module
CA10 fast
24142 set up again(Sorting attribute Set the correct parameter 0x9112
deposit module
CA10 fast Invalid parameter for the unit, set
deposit module up again(Sorting mode setting
error) parameter for the unit, set
Invalid
CA10 fast
24144 up again(Automatic denomination Set the correct parameter 0x9122
deposit module
setting error)
deposit module up again(Speed grade setting error)
deposit module up again(Reject volume setting
error)
Parameters of CA10 are not
CA10 fast consistent, please reset them
deposit module (automatic denomination setting is
not consistent with stacker
denomination)
CA10 fast
24148 consistent, please reset them (speed Set the correct parameter 0x9133
deposit module
grade is not consistent with sorting
mode)
CA10 fast
24149 consistent, please reset them (new Set the correct parameter 0x9135
deposit module
and original parameters are not
consistent) of CA10 are not
Parameters
CA10 fast
24150 consistent, please reset them Set the correct parameter 0x9136
deposit module
(orientations are not consistent)
CA10 fast
24151 consistent, please reset them Set the correct parameter 0x9137
deposit module
(stacker batch size is 0)
deposit module up again(Stacker 1 batch size
CA10 fast setting error)
Invalid parameter for the unit, set
setting
Invalid error)
parameter for the unit, set
CA10 fast
24160 up again(Stacker 1 note fitness Set the correct parameter 0x9151
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
154/273
Code Code
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
24168 up again(Stacker 1 orientation Set the correct parameter 0x9161
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
deposit module
setting error)
CA10 fast
24176 up again(note coding of stacker 1 is Set the correct parameter 0x9171
deposit module
out of range)
CA10 fast
deposit module
out of range)
CA10 fast
deposit module
out of range)
CA10 fast
deposit module
out of range)
CA10 fast
deposit module
out of range)
CA10 fast
deposit module
out of range)
155/273
Code Code
CA10 fast
deposit module
out of range)
CA10 fast
deposit module
out of range)
CA10 fast
24184 up again(Edition of note in stacker Set the correct parameter 0x9181
deposit module
1 is out of range)
CA10 fast
deposit module
2 is out of range)
CA10 fast
deposit module
3 is out of range)
CA10 fast
deposit module
4 is out of range)
CA10 fast
deposit module
5 is out of range)
CA10 fast
deposit module
6 is out of range)
CA10 fast
deposit module
7 is out of range)
CA10 fast
deposit module
8 is out of range)
24192 Set the correct parameter 0x91A1
deposit module up again(Note coding setting error)
24193 Set the correct parameter 0x91B1
deposit module up again(Note coding is out of
CA10 fast range)
NV image saving mode setting
24194 Set the correct parameter 0x91C1
deposit module error
CA10 fast
24195 Control object setting error Set the correct parameter 0x91C2
deposit module
CA10 fast Setting error of number of matching
24196 Set the correct parameter 0x91c3
deposit module characters in blacklist
CA10 fast NV cover is not closed before
24197 Check NV cover 0x9301
deposit module executing command.
CA10 fast NV cover is open during idle
deposit module period.
CA10 fast Open thickness transport (when
deposit module vacant)
CA10 fast
24200 Open main transport (when vacant) Check NV cover 0x9304
deposit module
CA10 fast NV is opened by force during
deposit module execution of command.
Check communication
CA10 fast
24202 Set NV working mode times out connection with NV; check 0x9501
deposit module
matching of NV and version.
Reading NV zero value voltage Check communication
CA10 fast
24203 connection with NV; check 0x9502
deposit module times out
Setting NV validation mode times Check communication
CA10 fast
deposit module out
156/273
Code Code
Check communication
CA10 fast
24205 NV reset times out connection with NV; check 0x9504
deposit module
CA10 fast Reading NV version number times Check communication
deposit module out
Check communication
CA10 fast
24207 Set the image storage mode connection with NV; check 0x9506
deposit module
Check communication
CA10 fast
24208 Stopping CIS lighting times out connection with NV; check 0x9507
deposit module
Check communication
CA10 fast
24209 Starting CIS lighting times out connection with NV; check 0x9508
deposit module
Check communication
CA10 fast
24210 Getting NV count times out. connection with NV; check 0x9509
deposit module
Check communication
CA10 fast
24211 NV BIT times out. connection with NV; check 0x950A
deposit module
Check communication
CA10 fast
24212 Clearing NV OCR image times out connection with NV; check 0x950B
deposit module
Reading NV identified currency Check communication
CA10 fast
24213 connection with NV; check 0x950C
CA10 fast Clearing NV OCR blacklist times Check communication
24214 connection with NV; check 0x950D
deposit module out
Getting NV OCR blacklist times Check communication
CA10 fast
24215 connection with NV; check 0x950E
deposit module out
CA10 fast Updating NV OCR blacklist times Check communication
24216 connection with NV; check 0x950F
deposit module out
Check communication
CA10 fast
24217 Calculating NV K value times out connection with NV; check 0x9510
deposit module
Getting NV currency parameter Check communication
CA10 fast
Setting NV currency parameter Check communication
CA10 fast
Check communication
CA10 fast
24220 Setting IP times out connection with NV; check 0x9513
deposit module
Getting USB disk and network Check communication
CA10 fast
deposit module device times out
CA10 fast Getting OCR matching length times Check communication
deposit module out
Check communication
CA10 fast
24223 Setting network function times out connection with NV; check 0x9516
deposit module
Check communication
CA10 fast
24224 NV preheating times out connection with NV; check 0x9517
deposit module
157/273
Code Code
Check communication
CA10 fast
deposit module
Check communication
CA10 fast
deposit module
Setting NV working mode times out Check communication
CA10 fast
deposit module (handshake fails)
Reading NV zero value voltage Check communication
CA10 fast
deposit module times out (handshake fails)
Setting NV validation mode times Check communication
CA10 fast
deposit module out (handshake fails)
NV reset times out (handshake Check communication
CA10 fast
deposit module fails)
Reading NV version number times Check communication
CA10 fast
Setting image storage mode Check communication
CA10 fast
Stopping CIS lighting times out Check communication
CA10 fast
Starting CIS lighting times out Check communication
CA10 fast
Getting NV count times out Check communication
CA10 fast
Check communication
CA10 fast
24236 NV BIT times out (handshake fails) connection with NV; check 0x958A
deposit module
Clearing NV OCR image times out Check communication
CA10 fast
24237 connection with NV; check 0x958B
Reading NV identified currency Check communication
CA10 fast
Clearing NV OCR blacklist times Check communication
CA10 fast
24239 connection with NV; check 0x958D
Getting NV OCR blacklist times Check communication
CA10 fast
24240 connection with NV; check 0x958E
Updating NV OCR blacklist times Check communication
CA10 fast
24241 connection with NV; check 0x958F
Calculating NV K value times out Check communication
CA10 fast
Getting NV currency parameter Check communication
CA10 fast
Setting NV currency parameter Check communication
CA10 fast
158/273
Code Code
Setting IP times out (handshake Check communication
CA10 fast
deposit module fails)
Getting USB disk and network Check communication
CA10 fast
24246 device status times out (handshake connection with NV; check 0x9594
deposit module
fails) matching of NV and version.
CA10 fast Getting OCR matching length times Check communication
CA10 fast Setting network function times out Check communication
NV preheating times out Check communication
CA10 fast
CA10 fast Calculating NV thickness 1 times Check communication
CA10 fast Calculating NV thickness 2 times Check communication
Check communication
CA10 fast
24252 Error of setting NV working mode connection with NV; check 0x9601
deposit module
Check communication
CA10 fast
24253 Thickness voltage zero value error connection with NV; check 0x9602
deposit module
Error of setting NV validation Check communication
CA10 fast
deposit module mode
Check communication
CA10 fast
24255 NV reset error connection with NV; check 0x9604
deposit module
Error of reading NV version Check communication
CA10 fast
deposit module number
Error of setting the NV image Check communication
CA10 fast
deposit module storage mode
Check communication
CA10 fast
24258 Stopping CIS lighting fails connection with NV; check 0x9607
deposit module
Check communication
CA10 fast
24259 Starting CIS lighting fails connection with NV; check 0x9608
deposit module
Check communication
CA10 fast
24260 Error of getting NV count connection with NV; check 0x9609
deposit module
Check communication
CA10 fast
24261 NV BIT failure connection with NV; check 0x960A
deposit module
Check communication
CA10 fast
24262 Error of clearing OCR small image connection with NV; check 0x960B
deposit module
CA10 fast Error of getting NV denomination Check communication
deposit module table
Check communication
CA10 fast
24264 Error of clearing OCR blacklist connection with NV; check 0x960D
deposit module
159/273
Code Code
Check communication
CA10 fast
24265 Error of getting OCR blacklist connection with NV; check 0x960E
deposit module
Check communication
CA10 fast
24266 Error of updating OCR blacklist connection with NV; check 0x960F
deposit module
Error of calculating thickness K Check communication
CA10 fast
deposit module value
Error of getting NV currency Check communication
CA10 fast
deposit module parameter
Error of setting NV currency Check communication
CA10 fast
deposit module parameter
Check communication
CA10 fast
24270 IP setting error connection with NV; check 0x9613
deposit module
Error of getting USB disk and Check communication
CA10 fast
deposit module network device
Error of getting OCR matching Check communication
CA10 fast
deposit module length
Error of setting network function Check communication
CA10 fast
deposit module length
Check communication
CA10 fast
24274 Error of NV preheating length connection with NV; check 0x9617
deposit module
The obtained currencies do not Check communication
CA10 fast
deposit module include previous currency
Check communication
CA10 fast
24276 Error of calculating thickness 1 connection with NV; check 0x9619
deposit module
Check communication
CA10 fast
24277 Error of calculating thickness 2 connection with NV; check 0x961A
deposit module
The thickness of thickness Check communication
CA10 fast
24278 calibration note 2 in transport 1 is connection with NV; check 0x9620
deposit module
lower than the minimum setting. matching of NV and version.
CA10 fast
deposit module
higher than the maximum setting. matching of NV and version.
CA10 fast
deposit module
lower than the minimum setting. matching of NV and version.
CA10 fast
deposit module
higher than the maximum setting. matching of NV and version.
The thickness ratio of calibration Check communication
CA10 fast
24282 note in transport 1 is lower than the connection with NV; check 0x9624
deposit module
minimum setting. matching of NV and version.
CA10 fast
24283 note in transport 1 is higher than the connection with NV; check 0x9625
deposit module
maximum setting. matching of NV and version.
CA10 fast
24284 note in transport 2 is lower than the connection with NV; check 0x9626
deposit module
minimum setting. matching of NV and version.
160/273
Code Code
CA10 fast
24285 note in transport 2 is higher than the connection with NV; check 0x9627
deposit module
maximum setting. matching of NV and version.
Check communication
CA10 fast
24286 Issued parameter is invalid. connection with NV; check 0x9628
deposit module
Thickness of thickness calibration Check communication
CA10 fast
24287 note 2 is not higher than thickness connection with NV; check 0x9629
deposit module
of thickness calibration note 1 matching of NV and version.
Check communication
CA10 fast
24288 Image recorder is disconnected connection with NV; check 0x9640
deposit module
Check communication
CA10 fast
24289 Setting of image FPGA fails connection with NV; check 0x9641
deposit module
Check communication
CA10 fast
24290 Setting of magnetic FPGA fails connection with NV; check 0x9642
deposit module
Check communication
CA10 fast
24291 Setting CIS1 fails connection with NV; check 0x9651
deposit module
Check communication
CA10 fast
24292 Setting CIS2 fails connection with NV; check 0x9652
deposit module
Check communication
CA10 fast
24293 Setting CIS1 and CIS2 fails connection with NV; check 0x9653
deposit module
Check communication
CA10 fast
24294 Dust deposits on CIS1 connection with NV; check 0x9654
deposit module
Check communication
CA10 fast
24295 Dust deposits on CIS2 connection with NV; check 0x9655
deposit module
Check communication
CA10 fast
24296 Dust deposits on CIS1 and CIS2 connection with NV; check 0x9656
deposit module
Check communication
CA10 fast
24297 NV image scanning fails connection with NV; check 0x9657
deposit module
Check communication
CA10 fast
24298 NV magnetic scanning fails connection with NV; check 0x9658
deposit module
Check communication
CA10 fast
24299 NV image is not calibrated connection with NV; check 0x9659
deposit module
Check communication
CA10 fast
24300 NV thickness 0 value is abnormal connection with NV; check 0x9661
deposit module
CA10 fast Error in raw data of NV thickness 0 Check communication
deposit module value
The number of collected NV Check communication
CA10 fast
24302 thickness calibration images is less connection with NV; check 0x9663
deposit module
than 10. matching of NV and version.
NV thickness K value is out of Check communication
CA10 fast
deposit module range
Check communication
CA10 fast
24304 NV data type error connection with NV; check 0x9671
deposit module
161/273
Code Code
Check communication
CA10 fast
24305 NV data offset address error connection with NV; check 0x9672
deposit module
Check communication
CA10 fast
24306 NV data checking error connection with NV; check 0x9673
deposit module
Check communication
CA10 fast
24307 NV data format error connection with NV; check 0x9674
deposit module
Check communication
CA10 fast
24308 NV data write error connection with NV; check 0x9675
deposit module
Error returned when setting Check communication
CA10 fast
deposit module parameter of NV algorithm
Fail to check the command received Check communication
CA10 fast
24310 when setting code downloading connection with NV; check 0x9681
deposit module
mode of NV. matching of NV and version.
NV cannot identify code Check communication
CA10 fast
deposit module downloading mode
Check communication
CA10 fast
24312 NV fails to set IP address connection with NV; check 0x9684
deposit module
Check communication
CA10 fast
24313 NV code receiving error connection with NV; check 0x9685
deposit module
Check communication
CA10 fast
24314 NV code type error connection with NV; check 0x9686
deposit module
Check communication
CA10 fast
24315 NV code length error connection with NV; check 0x9687
deposit module
Check communication
CA10 fast
24316 NV code CRC checking error connection with NV; check 0x9688
deposit module
Check communication
CA10 fast
24317 NV code upgrade fails connection with NV; check 0x9689
deposit module
Image FPGA configuration error of Check communication
CA10 fast
deposit module DSP
Check communication
CA10 fast
24319 SDRAM of DSP is abnormal connection with NV; check 0x9692
deposit module
Automatic-sending and automatic- Check communication
CA10 fast
deposit module receiving error of DSP
Automatic adjustment of CIS Check communication
CA10 fast
deposit module brightness of DSP is wrong
Check communication
CA10 fast
24322 AD9822 configuration error of DSP connection with NV; check 0x9695
deposit module
Check communication
CA10 fast
24323 OCR template of DSP is abnormal connection with NV; check 0x9696
deposit module
Magnetic FPGA configuration error Check communication
CA10 fast
deposit module of DSP
162/273
Code Code
Check communication
CA10 fast
24325 NV upper cover is unclosed connection with NV; check 0x96A1
deposit module
Check communication
CA10 fast
24326 NV fan failure connection with NV; check 0x96A2
deposit module
Left sensor in the first row of NV is Check communication
CA10 fast
24327 connection with NV; check 0x96B1
deposit module abnormal
Middle sensor in the first row of Check communication
CA10 fast
deposit module NV is abnormal
Left and middle sensors in the first Check communication
CA10 fast
deposit module row of NV are abnormal
Right sensor in the first row of NV Check communication
CA10 fast
deposit module is abnormal
The left and right sensors in the first Check communication
CA10 fast
The middle and right sensors in the Check communication
CA10 fast
deposit module first row of NV are abnormal
Left, middle and right sensors in the Check communication
CA10 fast
deposit module first row of NV are abnormal
Left sensor in the second row of Check communication
CA10 fast
24334 connection with NV; check 0x96C1
Middle sensor in the second row of Check communication
CA10 fast
Left and middle sensors in the Check communication
CA10 fast
deposit module second row of NV are abnormal
Right sensor in the second row of Check communication
CA10 fast
The left and right sensors in the Check communication
CA10 fast
CA10 fast
CA10 fast
Left sensor in the third row of NV Check communication
CA10 fast
24341 connection with NV; check 0x96D1
Middle sensor in the third row of Check communication
CA10 fast
Left and middle sensors in the third Check communication
CA10 fast
Right sensor in the third row of NV Check communication
CA10 fast
163/273
Code Code
CA10 fast
deposit module third row of NV are abnormal
CA10 fast
CA10 fast
Left sensor in the fourth row of NV Check communication
CA10 fast
24348 connection with NV; check 0x96E1
Middle sensor in the fourth row of Check communication
CA10 fast
Left and middle sensors in the Check communication
CA10 fast
deposit module fourth row of NV are abnormal
Right sensor in the fourth row of Check communication
CA10 fast
CA10 fast
CA10 fast
CA10 fast
Check communication
CA10 fast
24355 Thickness self-calibration fails. connection with NV; check 0x9732
deposit module
CA10 fast
24356 Counterfeit banknote pause range 0x97A0
deposit module
CA10 fast
24357 Counterfeit banknote pause range 0x97A0
deposit module
CA10 fast
24358 USB status error 0x97B0
deposit module
CA10 fast
24359 RTC time error 0x97B1
deposit module
CA10 fast
24360 Main control board is downloaded 0x97B2
deposit module
CA10 fast Main control board download
24361 0x97B3
deposit module failure
CA10 fast
24362 NV currency is not supported 0x97B4
deposit module
CA10 fast
24363 Operator does not log in 0x97B5
deposit module
CA10 fast
24364 USB disk is not inserted in position 0x97B6
deposit module
CA10 fast Amount error in denomination table
24365 0x9802
deposit module of NV
CA10 fast Content error in denomination table
24366 0x9803
deposit module of NV
CA10 fast
24367 NV recorder is not connected 0x9A01
deposit module
CA10 fast Error in NV recorder package
24368 0x9A02
deposit module header
CA10 fast
24369 Error in NV recorder data length 0x9A03
deposit module
164/273
Code Code
CA10 fast
24370 NV recorder hard disk is not ready 0x9A04
deposit module
CA10 fast Error in indexing file of NV
24371 0x9A05
deposit module recorder
CA10 fast Error in creating folder of NV
24372 0x9A06
deposit module recorder
CA10 fast
24373 Error in writing file of NV recorder 0x9A07
deposit module
CA10 fast
24374 NV recorder buffer is full 0x9A08
deposit module
CA10 fast
24375 NV recorder hard disk is full 0x9A09
deposit module
CA10 fast Error in checking package header
24376 0x9A0A
deposit module before NV recorder writes hard
CA10 fast disk.acquisition system is not
The
24377 0x9A41
deposit module connected.
CA10 fast Error in package header of
24378 0x9A42
deposit module acquisition system
CA10 fast Error in data length of acquisition
24379 0x9A43
deposit module system
CA10 fast Hard disk of acquisition system is
24380 0x9A44
deposit module not ready
CA10 fast Error in indexing file of acquisition
24381 0x9A45
CA10 fast Error in creating folder of
24382 0x9A46
deposit module acquisition system
CA10 fast Error in writing file of acquisition
24383 0x9A47
CA10 fast
24384 Acquisition system buffer is full 0x9A48
deposit module
CA10 fast
24385 Acquisition system hard disk is full 0x9A49
deposit module
Error in checking package header
CA10 fast
24386 before acquisition system writes 0x9A4A
deposit module
hard disk.
CA10 fast The USB disk system is not
24387 0x9A81
deposit module collected.
CA10 fast Error in package header of USB
24388 0x9A82
deposit module disk system
CA10 fast Error in data length of USB disk
24389 0x9A83
CA10 fast Hard disk of USB disk system is
24390 0x9A84
deposit module not ready
CA10 fast Error in indexing file of USB disk
24391 0x9A85
CA10 fast Error in creating folder of USB disk
24392 0x9A86
CA10 fast Error in writing file of USB disk
24393 0x9A87
CA10 fast
24394 USB disk system buffer is full 0x9A88
deposit module
CA10 fast
24395 USB disk system hard disk is full 0x9A89
deposit module
Error in checking package header
CA10 fast
24396 before USB disk system writes hard 0x9A8A
deposit module
disk.
CA10 fast Check whether the solenoid
24397 Fail to read CA10 parameters 0x9B01
deposit module of main control board is
24398 Fail to write CA10 parameters 0x9B02
165/273
Code Code
24399 CA10 parameter check error 0x9B03
24400 Sorting parameter reading error 0x9B10
24401 Fail to read ATM sorting parameter 0x9B11
CA10 fast Fail to write ATM sorting Check whether the solenoid
24402 0x9B12
deposit module parameter of main control board is
24403 ATM sorting parameter check error 0x9B13
24404 Fail to read TLR sorting parameter 0x9B14
24405 Fail to write TLR sorting parameter 0x9B15
24406 TLR sorting parameter check error 0x9B16
24407 Sorting parameter writing error 0x9B17
24408 Fail to read light adjusting value 0x9B21
24409 Fail to save light adjusting value 0x9B22
24410 Fail to check light adjusting value 0x9B23
24411 Fail to read note control parameters 0x9B31
CA10 fast Fail to write note control Check whether the solenoid
24412 0x9B32
deposit module parameters of main control board is
24413 Note control parameter check error 0x9B33
24414 Fail to read mode parameters 0x9B41
24415 Fail to write mode parameters 0x9B42
24416 Mode parameter check error 0x9B43
24417 Fail to read IP parameters 0x9B51
24418 Fail to write IP parameters 0x9B52
24419 IP parameter check error 0x9B53
CA10 fast Read hardware version number
24420 0x9B54
deposit module failed
CA10 fast Write hardware version number
24421 0x9B55
CA10 fast Hardware version number checking
24422 0x9B56
CA10 fast
24423 Read REJF failed 0x9B57
deposit module
CA10 fast Fail to read counterfeit banknote
24424 0x9B61
deposit module pause parameter
CA10 fast Fail to write counterfeit banknote
24425 0x9B62
deposit module pause parameter
CA10 fast Counterfeit banknote pause
24426 0x9B63
deposit module parameter check error
CA10 fast Abnormal 24V power voltage is
24427 0x9B61
deposit module detected
CA10 fast
24428 24V power switch is turned off 0x9B62
deposit module
166/273
Code Code
CA10 fast CA10 was not matched with NV
24429 0x9C01
deposit module version
CA10 fast
24430 Error code table reading error 0x9C04
deposit module
CA10 fast Overall command parameter length
24431 0x9C06
deposit module error
Check if foreign matters,
CA10 fast
24432 E_S001 DARK CHECK ERROR locations or cables are at 0xA001
deposit module
the sensor
CA10 fast
24433 E_U001 DARK CHECK ERROR locations or cables are at 0xA002
deposit module
the sensor
CA10 fast
deposit module
the sensor
CA10 fast
deposit module
the sensor
CA10 fast
24436 NVTLS sensor fault locations or cables are at 0xA011
deposit module
the sensor
CA10 fast
24437 NVTRS sensor fault locations or cables are at 0xA012
deposit module
the sensor
CA10 fast
24438 SLLS sensor fault locations or cables are at 0xA014
deposit module
the sensor
CA10 fast
24439 SLRS sensor fault locations or cables are at 0xA018
deposit module
the sensor
CA10 fast
24440 MEDS sensor fault locations or cables are at 0xA021
deposit module
the sensor
CA10 fast
24441 Cash-out slot sensor failure locations or cables are at 0xA022
deposit module
the sensor
CA10 fast
24442 Reject slot sensor failure locations or cables are at 0xA024
deposit module
the sensor
CA10 fast
24443 Left output slot sensor failure locations or cables are at 0xA028
deposit module
the sensor
CA10 fast
24444 Right output slot sensor failure locations or cables are at 0xA041
deposit module
the sensor
CA10 fast
24445 Reject slot empty sensor failure locations or cables are at 0xA042
deposit module
the sensor
CA10 fast
24446 HPLS sensor fault locations or cables are at 0xA044
deposit module
the sensor
CA10 fast
24447 HPRS sensor fault locations or cables are at 0xA048
deposit module
the sensor
CA10 fast
24448 TPFLS sensor fault locations or cables are at 0xA081
deposit module
the sensor
CA10 fast
24449 TPFRS sensor fault locations or cables are at 0xA082
deposit module
the sensor
167/273
Code Code
CA10 fast
24450 TPBLS sensor fault locations or cables are at 0xA084
deposit module
the sensor
CA10 fast
24451 TPBRS sensor fault locations or cables are at 0xA088
deposit module
the sensor
CA10 fast
24452 SPTS sensor fault locations or cables are at 0xA101
deposit module
the sensor
CA10 fast
24453 SPDS sensor fault locations or cables are at 0xA102
deposit module
the sensor
CA10 fast
24454 Reject slot disorderly sensor failure locations or cables are at 0xA104
deposit module
the sensor
CA10 fast
24455 GBLS sensor fault locations or cables are at 0xA108
deposit module
the sensor
CA10 fast
24456 GBLR sensor fault locations or cables are at 0xA111
deposit module
the sensor
E_S001 PATTERN CHECK Check if foreign matters,
CA10 fast
24457 locations or cables are at 0xA401
deposit module ERROR
the sensor
E_U001 PATTERN CHECK Check if foreign matters,
CA10 fast
the sensor
CA10 fast
the sensor
CA10 fast
the sensor
CA10 fast
24461 NVTLS sensor fault locations or cables are at 0xA411
deposit module
the sensor
CA10 fast
24462 NVTRS sensor fault locations or cables are at 0xA412
deposit module
the sensor
CA10 fast
24463 SLLS sensor fault locations or cables are at 0xA414
deposit module
the sensor
CA10 fast
24464 SLRS sensor fault locations or cables are at 0xA418
deposit module
the sensor
CA10 fast
24465 MEDS sensor fault locations or cables are at 0xA421
deposit module
the sensor
CA10 fast
24466 Exit slot sensor fault locations or cables are at 0xA422
deposit module
the sensor
CA10 fast
24467 Reject slot sensor failure locations or cables are at 0xA424
deposit module
the sensor
CA10 fast
24468 Left output slot sensor failure locations or cables are at 0xA428
deposit module
the sensor
CA10 fast
24469 Right output slot sensor failure locations or cables are at 0xA441
deposit module
the sensor
168/273
Code Code
CA10 fast
24470 Reject slot empty sensor failure locations or cables are at 0xA442
deposit module
the sensor
CA10 fast
24471 HPLS sensor fault locations or cables are at 0xA444
deposit module
the sensor
CA10 fast
24472 HPRS sensor fault locations or cables are at 0xA448
deposit module
the sensor
CA10 fast
24473 TPFLS sensor fault locations or cables are at 0xA481
deposit module
the sensor
CA10 fast
24474 TPFRS sensor fault locations or cables are at 0xA482
deposit module
the sensor
CA10 fast
24475 TPBLS sensor fault locations or cables are at 0xA484
deposit module
the sensor
CA10 fast
24476 TPBRS sensor fault locations or cables are at 0xA488
deposit module
the sensor
CA10 fast
24477 SPTS sensor fault locations or cables are at 0xA501
deposit module
the sensor
CA10 fast
24478 SPDS sensor fault locations or cables are at 0xA502
deposit module
the sensor
CA10 fast
24479 Reject slot disorderly sensor failure locations or cables are at 0xA504
deposit module
the sensor
CA10 fast
24480 GBLS sensor fault locations or cables are at 0xA508
deposit module
the sensor
CA10 fast
24481 GBRS sensor fault locations or cables are at 0xA511
deposit module
the sensor
CA10 fast
24482 Diverter 1 ECHO ERROR 0xA801
deposit module
CA10 fast
deposit module
CA10 fast
24484 Clutch & brake ECHO ERROR 0xA804
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
24487 Clutch & brake ECHO ERROR 0xA814
deposit module
CA10 fast
24488 Clutch & brake failure 0xA821
deposit module
CA10 fast
24489 Input slot feeder roller failure 0xA901
deposit module
CA10 fast
24490 Main transport driving wheel failure 0xA902
deposit module
CA10 fast Main transport driving wheel is
24491 0xA903
deposit module overspeed
CA10 fast Main transport driving wheel moves
24492 0xA904
deposit module at a low speed
CA10 fast Notes in entry slot (before
24493 Remove the notes 0xAA00
deposit module executing command)
169/273
Code Code
CA10 fast Notes in exit stacker 1 (before
CA10 fast Notes in exit stacker 2 (before
CA10 fast Notes in reject slot(before
CA10 fast
24497 Notes are removed from stacker 1 0xAA11
deposit module
CA10 fast
24498 Notes are removed from stacker 2 0xAA12
deposit module
CA10 fast Outer shutter opening is not in
24499 Check the shutter 0xAB01
CA10 fast Outer shutter closing is not in
CA10 fast Outer shutter is not locked in
24501 Check the lock-up solenoid 0xAB03
CA10 fast Inner shutter opening is not in
CA10 fast Inner shutter closing is not in
CA10 fast Inner shutter is not locked in
24504 Check the lock-up solenoid 0xAB0A
CA10 fast Outer shutter is opened during
deposit module counting
CA10 fast Inner shutter is opened during
deposit module counting
CA10 fast Notes are found at MEDS (before
24507 Check the sensor 0xB001
deposit module the command is executed)
CA10 fast Notes are found at exit slot (before
CA10 fast Notes are found at reject slot
deposit module (before the command is executed)
CA10 fast Notes are found at NVTLS or
deposit module NVTRS (after the command is
CA10 fast executed)
Notes are found at SLLS or SLRS
deposit module (after the command is executed)
CA10 fast Notes are found at MEDS (after the
deposit module command is executed)
CA10 fast Notes are found at exit slot (after
CA10 fast Notes are found at reject slot (after
CA10 fast Notes are found at NVTLS or
deposit module NVTRS (when stand-by)
CA10 fast Notes are found at SLLS or SLRS
24516 Check the sensor 0xB02 7
deposit module (when stand-by)
CA10 fast Notes are found at MEDS (when
CA10 fast Notes are found at exit slot (when
CA10 fast Notes are found at reject slot (when
CA10 fast Note received is not detected by
deposit module NVTLS or NVTRS
CA10 fast Note received is not detected by
24521 Check the sensor 0xB04 7
deposit module SLLS or SLRS
CA10 fast
24522 Notes are found at NVFD Remove the notes 0xB201
deposit module
170/273
Code Code
CA10 fast
24523 Notes are found at SLLS Remove the notes 0xB202
deposit module
CA10 fast
24524 Notes are found at MEDS1 Remove the notes 0xB203
deposit module
CA10 fast
24525 Notes are found at TES1 Remove the notes 0xB204
deposit module
CA10 fast
deposit module
CA10 fast
24527 Notes are found atTES2 Remove the notes 0xB206
deposit module
CA10 fast
24528 Notes are found at RCS Remove the notes 0xB207
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast
deposit module
CA10 fast Number of notes at NS input slot is
24543 initialization 0xB401
deposit module smaller than NV count
CA10 fast Number of notes at NS input slot is
deposit module larger than NV count
CA10 fast Number of notes at all output slots
deposit module is smaller than NV count
CA10 fast Number of notes at all output slots
deposit module is larger than NV count
Number of notes at NS input slot is
CA10 fast
24547 smaller than sum of counts of all initialization 0xB405
deposit module
output slots
Number of notes at NS input slot is
CA10 fast
24548 larger than sum of counts of all initialization 0xB406
deposit module
output slots
CA10 fast Hard count in output slot 1 is less
deposit module than soft count of diverter 1
CA10 fast Hard count in output slot 1 is more
CA10 fast Hard count in output slot 2 is less
171/273
Code Code
CA10 fast Hard count in output slot 2 is more
24552 initialization 0xB40A
CA10 fast NV count is inconsistent with count
24553 initialization 0xB40B
deposit module of note sorting
CA10 fast The note that shall not pass through
deposit module NVFD is detected
deposit module NVRD is detected
deposit module NFT1 is detected
deposit module NSC1 is detected
deposit module NFT2 is detected.
deposit module NSC2 is detected
deposit module RJCS is detected
CA10 fast Notes are detected to stay between
deposit module NSID and NVFD for too long time
deposit module NVFD and NVRD for too long time
deposit module NVRD and NFT1 for too long time
deposit module NFT1 and NFT2 for too long time
deposit module NFT1 and NSC1 for too long time
deposit module NFT2 and RJCS for too long time
deposit module NVFD and NFT1 for too long time
deposit module NSID and NVFD for too long time
deposit module NVFD and NVRD for too long time
deposit module NVRD and NFT1 for too long time
deposit module NFT1 and NFT2 for too long time
deposit module NVFD and NFT1 for too long time
172/273
Code Code
CA10 fast Notes are detected to stay at NVFD
24581 initialization 0xBA01
deposit module for too long time
CA10 fast Notes are detected to stay at NVRD
CA10 fast Notes are detected to stay at NFT1
CA10 fast Notes are detected to stay at NSC1
CA10 fast Notes are detected to stay at RJCS
24585 initialization 0xBA0 7
CA10 fast Notes are detected to stay at NVFD
CA10 fast Notes are detected to stay at NVRD
CA10 fast Notes are detected to stay at RJCS
24590 initialization 0xBA4 7
CA10 fast
24591 0xc001
deposit module
CA10 fast
24592 0xc002
deposit module
CA10 fast
24593 0xc003
deposit module
CA10 fast
24594 0xc004
deposit module
CA10 fast
24595 0xc005
deposit module
CA10 fast
24596 0xc006
deposit module
CA10 fast
24597 0xc007
deposit module
CA10 fast Error returned for failure in
24598 Retry 0xE001
deposit module receiving command
CA10 fast The count of previous note Get the count of previous note
24599 0xE002
deposit module transaction is not got transaction.
CA10 fast
24600 Module is busing Re-send the command 0xE003
deposit module
CA10 fast
24601 Undefined error
deposit module
CA10 fast
24602 Unsupported command
deposit module
CA10 fast Check whether the parameters are
24603 Invalid parameter
deposit module valid
CA10 fast
24604 Calling procedure error
deposit module
CA10 fast Call the iSetCommPara interface
24611 Communication is not set
deposit module and retry
CA10 fast
24612 Configuration file error Check the configuration files
deposit module
CA10 fast Check the communication
24613 communication configuration error
deposit module configuration
24614 Command sending error
deposit module cable
24616 Data received is wrong
24619 Waiting response timeout
173/273
Code Code
CA10 fast Check the file is exist or
24620 Fail to open file
deposit module not
CA10 fast Check the file is exist or
24621 Fail to open file
deposit module not
CA10 fast
24622 Verification header fails Initialize and retry
deposit module
CA10 fast
24623 Verification device fails Initialize and retry
deposit module
CA10 fast
24624 Maximum length is exceeded Initialize and retry
deposit module
CA10 fast
24625 Minimum length is not met Initialize and retry
deposit module
CA10 fast ID of counting transaction does not
24626 Initialize and retry
deposit module match ID of getting count
CA10 fast
24630 ACSL sensor fault locations or cables are at 0xA112
deposit module
the sensor
CA10 fast
24631 ACSR sensor fault locations or cables are at 0xA11 4
deposit module
the sensor
CA10 fast
24632 GMSL sensor fault locations or cables are at 0xA11 8
deposit module
the sensor
CA10 fast
24633 GMSR sensor fault locations or cables are at 0xA121
deposit module
the sensor
CA10 fast
24634 ACSL sensor fault locations or cables are at 0xA512
deposit module
the sensor
CA10 fast
24635 ACSR sensor fault locations or cables are at 0xA51 4
deposit module
the sensor
CA10 fast
24636 GMSL sensor fault locations or cables are at 0xA51 8
deposit module
the sensor
CA10 fast
24637 GMSR sensor fault locations or cables are at 0xA521
deposit module
the sensor
CA10 fast Notes are found at NFT2 (before
24638 Remove the notes 0xb005
CA10 fast Notes are found at NSC2 (before
CA10 fast Notes are found at NFT2 (after
CA10 fast )Notes are found at NSC2 (after
CA10 fast Notes are found at NFTS(when
CA10 fast Notes are found at NSC2(when
24644 initialization 0xba05
24645 initialization 0xba0 6
24646 initialization 0xba45
24647 initialization 0xba4 6
CA10 fast Note is detected at escrow inlet
24648 Notify background personnel
deposit module after deposit
174/273
Code Code
CA10 fast Note is still detected at escrow inlet
24649 Notify background personnel
CA10 fast
24650 Error of checking file Check the file 0xE010
deposit module
CA10 fast Error of serial communication
24651 Retry 0xE011
deposit module (between arm and app of main
CA10 fast controlofboard)
Error reading files from USB
24652 Check the files in USB disk 0xE012
deposit module disk
CA10 fast Error of transferring files through
24653 Test network connection 0xE013
deposit module network
CA10 fast
24654 Error of entering download mode Check main control board 0xE014
deposit module
CA10 fast No redundant space application,
24655 Restart is recommended 0xE015
deposit module insufficient ram space at arm side
CA10 fast Resetting main control board failed
24656 Retry 0xE016
deposit module (bootloader is inaccessible)
Error of serial communication
CA10 fast
24657 (between arm and bootloader of Retry 0xE017
deposit module
main control board)
CA10 fast Note is detected at SESL after
24658 Notify background personnel 0xBB01
deposit module deposit
CA10 fast Note is detected at SESR after
CA10 fast Note is detected at GBSL after
CA10 fast Note is detected at GBSR after
CA10 fast Note is detected at GMSL after
CA10 fast Note is detected at GMSR after
CA10 fast Note is still detected at SESL after
24664 Notify background personnel 0xBC01
CA10 fast Note is still detected at SESRafter
CA10 fast Note is still detected at HPLS after
CA10 fast Note is still detected at HPRS after
CA10 fast Note is still detected at TPFLS after
CA10 fast Note is still detected at TPFRS after
CA10 fast Note is still detected at TPBLS
CA10 fast Note is still detected at TPBRS
CA10 fast Note is still detected at SPTS after
CA10 fast Note is still detected at SPDS after
Get no information about note when
25101 CRM9250N module Do noting None
validating
25110 CRM9250N module Other warning Do noting None
Prompt customer to take away
25111 CRM9250N module Entry slot fail to feed notes the note and place it 601
properly
175/273
Code Code
Prompt customer to take away
25112 CRM9250N module Note is improperly placed at slot the note and place it 602
properly
25113 CRM9250N module No note is in entry slot Prompt no notes 603
25114 CRM9250N module No note in exit slot Prompt no notes 604
Number of notes in entry slot
25115 CRM9250N module Execute deposit or cancel deposit 605
reaches the limit
Extra-narrow note is detected at Prompt customer to take away
25116 CRM9250N module the note and place it 606
entry slot
properly
Extra-skew note is detected at entry Prompt customer to take away
slot
properly
Note with holes is detected at entry Prompt customer to take away
slot
properly
Number of continuously rejected Execute deposit or cancel
25119 CRM9250N module 609
notes exceeds the limit while deposit
counting of deposited notes exceeds
Number Execute deposit or cancel
25120 CRM9250N module 60A
the limit while counting deposit
Total number of notes rejected Execute deposit or cancel
25121 CRM9250N module 60B
exceeds preset number deposit
Upper layer handles the
25122 CRM9250N module Notes rejected during counting abnormality depending on 60C
business process
25123 CRM9250N module Notes at slot upon end of command abnormality depending on 60D
business process
Number of notes in escrow reaches
25161 CRM9250N module Execute deposit or cancel deposit 701
limit
Update cassette status and
25211 CRM9250N module RC1 null stop dispensing note from 801
the cassette
the cassette
the cassette
the cassette
25215 CRM9250N module ATC null stop dispensing note from 805
the cassette
25216 CRM9250N module RC1 full Update cassette status 811
25220 CRM9250N module ATC full Update cassette status 815
25221 CRM9250N module AC is near full Update cassette status 821
25222 CRM9250N module RC1 is near full Update cassette status 822
25226 CRM9250N module ATC is near full Update cassette status 826
Ignore it without processing or
25231 CRM9250N module Abnormal LRB detected 831
record in logs
Audit process, obtaining OCR Perform initialization and restart
25241 CRM9250N module 901
information by upper layer times audit
out
176/273
Code Code
25301 CRM9250N module Error of command sequence Correct calling process None
25302 CRM9250N module Parameter error Correct input parameter None
25303 CRM9250N module Fail to allocate memory Software problem, contact supplier None
Check for abnormal connection to
communication cable of NV or
25400 CRM9250N module Fail to communicate with NV board None
abnormality of communication
configuration
Fail to recognize the serial number Software problem, contact
25401 CRM9250N module None
image supplier
Software problem, contact
25402 CRM9250N module Fail to save serial number image None
supplier
25403 CRM9250N module Fail to delete image file Retry None
25404 CRM9250N module Fail to load OCR dynamic library None
supplier
25405 CRM9250N module Data retrieval failed None
supplier
25406 CRM9250N module Fail to operate data library None
supplier
25407 CRM9250N module Fail to operate the SQL file None
supplier
Database backup is in progress,
please retry later (the error code
25408 CRM9250N module Retry None
only involves with the retrieval
related to sequence number)
The module receives a wrong
25501 CRM9250N module command and expects to receive the Re-initialize the unit 1001
command “Initialization setting”
command and expects to receive the
25502 CRM9250N module Re-initialize the unit 1002
command “Obtain cassette
information"
25503 CRM9250N module command and expects to receive the Re-initialize the unit 1003
command “Initialization”
25504 CRM9250N module command after executing the Re-initialize the unit 1004
command “Deposit Preparation”
command “Withdrawal
Preparation”
command “Preparation for the next
transaction”
command “Withdrawal”
command “Delivery”
command “Recovering NF”
25510 CRM9250N module command after executing the Re-initialize the unit 100A
command “Counting”
25511 CRM9250N module command after executing the Re-initialize the unit 100B
command “Deposit”
177/273
Code Code
25512 CRM9250N module command after executing the Re-initialize the unit 100C
command “Deposit cancelation”
25513 CRM9250N module command after executing the Re-initialize the unit 100D
command “Recovering NE”
25514 CRM9250N module command after executing the Re-initialize the unit 100E
command “Audit”
25515 CRM9250N module command after executing the Re-initialize the unit 100F
command “Obtain audit result”
“Clear OCR” parameter check error Initialize unit and send
25601 CRM9250N module 1101
in the command “Initialization correct parameter command
setting” note configured” parameter
“Empty
Initialize unit and send
25602 CRM9250N module check error in the command 1102
correct parameter command
“Initialization setting”
“Cassette configuration” parameter
25603 CRM9250N module check error in the command 1103
“Total number of currency types” is
25604 CRM9250N module beyond the range in the command 1104
“Deposit mode” parameter check Initialize unit and send
25605 CRM9250N module 1105
error in the command “Deposit” correct parameter command
“Deposit limit” parameter check Initialize unit and send
25606 CRM9250N module 1106
error in the command “Deposit” correct parameter command
Parameter “Total number of
25607 CRM9250N module rejected notes” is beyond the range in 1107
the command “Deposit”
“Validation mode” parameter check
25608 CRM9250N module error in the command “Deposit 1108
cancellation”
“Withdrawal mode” parameter Initialize unit and send
25609 CRM9250N module 1109
check error in the command correct parameter command
“Withdrawal”
“Validation mode” parameter check Initialize unit and send
error in the command “Withdrawal” correct parameter command
Parameter “Number of withdrawn
25611 CRM9250N module notes” is beyond the range in the 110B
command “Deposit”
“Validation mode” parameter error Initialize unit and send
25612 CRM9250N module 110C
in the command “Retract” correct parameter command
“Validation mode” parameter error Initialize unit and send
25613 CRM9250N module 110D
in the command “Retract area” correct parameter command
“Audit direction” parameter error in Initialize unit and send
25614 CRM9250N module 110E
the command “Audit” correct parameter command
“Audit mode” parameter error in Initialize unit and send
25615 CRM9250N module 110F
“Audit cassette” parameter error in Initialize unit and send
25616 CRM9250N module 1110
Cassette specified for withdrawal is Initialize unit and send
25617 CRM9250N module 1111
absent in the command “Withdrawal” correct parameter command
Cassette specified for withdrawal Initialize unit and send
25618 CRM9250N module 1112
empty in the command correct parameter command
“Withdrawal”
Notes cannot be withdrawn from
25619 CRM9250N module the cassette specified for 1113
withdrawal in the command
“Withdrawal”
178/273
Code Code
Cassette specified for withdrawal
25620 CRM9250N module abnormal in the command 1114
“Withdrawal”
Transport speed parameter setting
25621 CRM9250N module error in the command “Initialization 1115
setting”
Cassette specified for audit is not Initialize unit and send
25622 CRM9250N module 1116
empty in the command “Audit” correct parameter command
The audit cassette is not empty in Initialize unit and send
25623 CRM9250N module 1117
The cassette specified for audit
25624 CRM9250N module cannot be DC cassette in the 1118
command “Audit”
Note in slot and withdrawal
25625 CRM9250N module parameter setting error in the 1119
command “Initialization setting”
ATC reuse parameter setting error Initialize unit and send
in the command “Initialization correct parameter command
setting”error of parameter for
Setting
continuously rejected and counted Initialize unit and send
notes in the command “Initialization correct parameter command
setting”
Cassette specified for audit is absent Initialize unit and send
in the command “Audit” correct parameter command
Notes cannot be withdrawn from
25629 CRM9250N module the specified cassette before 111D
command execution
Cassette specified for audit is Initialize unit and send
25630 CRM9250N module 111E
abnormal in the command “Audit” correct parameter command
“ECB configuration” parameter
25631 CRM9250N module setting error in the command 111F
“Motor number” parameter error in Initialize unit and send
25632 CRM9250N module 1120
the command “Motor control” correct parameter command
“Motor direction” parameter error Initialize unit and send
25633 CRM9250N module 1121
in the command “Motor control” correct parameter command
“Tension cushion number”
25634 CRM9250N module parameter error in the command 1122
“Tension cushion control”
“Control mode” parameter error in Initialize unit and send
25635 CRM9250N module 1123
the command “Tension cushion correct parameter command
control” number” parameter error
“Cassette
25636 CRM9250N module in the command “Obtain cassette 1124
currency information”
The RC cassette specified for
25637 CRM9250N module withdrawal is empty before 1125
command execution
The audit cassette is empty before Initialize unit and send
25638 CRM9250N module 1126
command execution correct parameter command
ID parameter in the command Initialize unit and send
25650 CRM9250N module 1130
“Open motor” is beyond the range correct parameter command
Direction parameter in the Initialize unit and send
25651 CRM9250N module 1131
command “Open motor” is beyond correct parameter command
the parameter
ID range in the command Initialize unit and send
25652 CRM9250N module 1132
“Close motor” is beyond the range correct parameter command
ID parameter in the command Initialize unit and send
25653 CRM9250N module 1133
“Tension cushion control” is correct parameter command
25701 CRM9250N module beyond is
Shutter theunlocked
range Re-initialize the unit 1201
179/273
Code Code
25702 CRM9250N module Upper unit is out of place Re-initialize the unit 1202
25703 CRM9250N module Lower unit is out of place Re-initialize the unit 1203
25751 CRM9250N module Upper thread return timeout Re-initialize the unit 1301
25752 CRM9250N module Cassette thread return timeout Re-initialize the unit 1302
25753 CRM9250N module NV thread return timeout Re-initialize the unit 1303
25754 CRM9250N module Logical thread is abnormal Re-initialize the unit 1304
The note queues exceed the
maximum value
Visit to error codes of jammed
notes is abnormal
25771 CRM9250N module Error of erasing FLASH Re-initialize the unit 1401
25772 CRM9250N module Error of writing FLASH Re-initialize the unit 1402
Fail to write unit sequence number
due to existing unit sequence
number
Fail to get unit sequence number
due to unavailable unit sequence
25783 CRM9250N module number KEY writing failed
Working Retry 1503
25784 CRM9250N module Working KEY reading failed Retry 1504
25785 CRM9250N module Working KEY checking failed Retry 1505
25786 CRM9250N module Withdrawal MAC checking failed Retry 1506
25787 CRM9250N module Depositing MAC checking failed Retry 1507
25788 CRM9250N module Counting MAC checking failed Retry 1508
It isn't in test mode when revising
25789 CRM9250N module Retry 1509
the public key
Writing EEPROM failed during
25790 CRM9250N module Retry 150A
setting of public key
Fail to acquire the public key from
25791 CRM9250N module Retry 150B
EEPROM
Checking failed when acquiring the
25792 CRM9250N module Retry 150C
public key
Error occurred to communication
for motor opening
for motor closing
for control of tension cushion
for reset of upper board
for obtaining version by upper
board occurred to communication
Error
25806 CRM9250N module for obtaining luminescence of Re-initialize the unit 2106
sensor by upper board
for obtaining motor status of upper
board
for obtaining NE dial pulse number
for setting transport speed of upper
board Initialize the unit after
25851 CRM9250N module Communication with AC failed 2201
mask the defective cassette
Initialize the unit after
25852 CRM9250N module Communication with RC1 failed 2202
180/273
Code Code
25856 CRM9250N module Communication with ATC failed 2206
Failed to read cassette memory of Initialize the unit after
25857 CRM9250N module 2211
AC mask the defective cassette
25858 CRM9250N module 2212
RC1 mask the defective cassette
25859 CRM9250N module 2213
25860 CRM9250N module 2214
25861 CRM9250N module 2215
25862 CRM9250N module 2216
ATC mask the defective cassette
Failed to write cassette memory of Initialize the unit after
25873 CRM9250N module 2221
AC mask the defective cassette
25874 CRM9250N module 2222
25875 CRM9250N module 2223
25876 CRM9250N module 2224
25877 CRM9250N module 2225
25878 CRM9250N module 2226
ATC mask the defective cassette
AC memory information check Initialize the unit after
25889 CRM9250N module 2231
error is read, please set again mask the defective cassette
RC1 memory information check error Initialize the unit after
25890 CRM9250N module 2232
is read, please set again mask the defective cassette
25891 CRM9250N module 2233
25892 CRM9250N module 2234
25893 CRM9250N module 2235
AC memory information check error is Initialize the unit after
25894 CRM9250N module 2236
read, please set again mask the defective cassette
Failed to read version information Initialize the unit after
25905 CRM9250N module 2241
of AC box mask the defective cassette
25906 CRM9250N module 2242
of RC1 box mask the defective cassette
25907 CRM9250N module 2243
25908 CRM9250N module 2244
25909 CRM9250N module 2245
25910 CRM9250N module 2246
of ATC box mask the defective cassette
After reading AC box memory
25921 CRM9250N module information, the cassette type does not 2251
match the actual type
After reading RC1 box memory
181/273
Code Code
After reading ATC box memory
25951 CRM9250N module NV communication error Re-initialize the unit 3001
25952 CRM9250N module NV length obtaining error Re-initialize the unit 3002
25953 CRM9250N module NV receiving error Re-initialize the unit 3003
25954 CRM9250N module NV synchronization error Re-initialize the unit 3004
Empty NV buffer zone, failed to
obtain note information
Failed to enable/forbid
communication with NV
Communication with NV for testing
compatibility failed
Communication with NV for setting
algorithm information failed
note type failed
Communication with NV for
25960 CRM9250N module Re-initialize the unit 300A
obtaining note type failed
25961 CRM9250N module Re-initialize the unit 300B
obtaining sensor count value failed
25962 CRM9250N module Re-initialize the unit 300C
obtaining version failed
25963 CRM9250N module Re-initialize the unit 300D
working process failed
25964 CRM9250N module Re-initialize the unit 300E
mode failed
Communication with NV for clearing
25965 CRM9250N module Re-initialize the unit 300F
note count failed
25966 CRM9250N module obtaining voltage of thickness sensor
Re-initialize the unit 3010
failed
obtaining self-test information failed
obtaining sensor status failed
Communication with NV for clearing
OCR failed
25970 CRM9250N module Communication with NV for reset Re-initialize the unit 3014
failed
obtaining thickness value K failed
26001 CRM9250N NV enabling receiving error
module Re-initialize the unit 3201
26002 CRM9250N NV compatibility testing error
26003 CRM9250N NV setting algorithm error
26004 CRM9250N NV failed to set note type
26005 CRM9250N NV failed to obtain sensor count
26006 CRM9250N valuefailed to obtain note
NV
26007 CRM9250N information
NV
module failed to obtain version Re-initialize the unit 3207
26008 CRM9250N NV failed to set workflow
26009 CRM9250N NV failed to send note number
26010 CRM9250N NV failed to set mode
module Re-initialize the unit 320A
26011 CRM9250N NV failed to clear note count
module Re-initialize the unit 320B
NV failed to obtain voltage of
thickness sensor
182/273
Code Code
NV failed to obtain self-test
information
26014 CRM9250N module NV failed to obtain sensor Re-initialize the unit 320E
26015 CRM9250N module information
NV failed to clear OCR Re-initialize the unit 320F
26016 CRM9250N module NV failed to reset Re-initialize the unit 3210
26017 CRM9250N module Failed to obtain note type Re-initialize the unit 3211
26018 CRM9250N module NV failed to enable setting of CIS1 Re-initialize the unit 3212
26019 CRM9250N module NV failed to enable setting of CIS2 Re-initialize the unit 3213
NV failed to enable setting of CIS1
and CIS2
NV cover plate is unclosed during
enabling of NV
26022 CRM9250N module NV failed to set withdrawal level Re-initialize the unit 3216
26023 CRM9250N module NV failed to set OCR recognition Re-initialize the unit 3217
26024 CRM9250N module modeis wrong to set OCR class
NV Re-initialize the unit 3218
NV exceeds the limit when setting
note type information
26026 CRM9250N module NV failed to obtain thickness value Re-initialize the unit 321A
26027 CRM9250N module K failed to set speed
NV Re-initialize the unit 321B
Image FPGA configuration error of
DSP
26102 CRM9250N module SDRAM of DSP is abnormal Re-initialize the unit 3302
26103 CRM9250N module Code update error Re-initialize the unit 3303
CIS1 brightness automatic
adjustment error of DSP
CIS2 brightness automatic adjustment
error of DSP
26106 CRM9250N module AD19822 configuration error of DSP Re-initialize the unit 3306
26107 CRM9250N module AD29822 configuration error of Re-initialize the unit 3307
DSP
Abnormal light adjustment of sensors
in the first row
26109 CRM9250N module Abnormal OCR template of DSP Re-initialize the unit 3309
Magnetic FPGA configuration error
of DSP
in the second row
in the third row
in the fourth row
26114 CRM9250N module Unclosed SNV-NV top cover Re-initialize the unit 330E
26115 CRM9250N module SNV-NV fan fault Re-initialize the unit 330F
26116 CRM9250N module Unclosed SNV-NV watchdog switch Re-initialize the unit 3310
Abnormal light adjustment of left
sensors in the first row
Abnormal light adjustment of middle
Abnormal light adjustment of right
sensors in the second row
sensors in the third row
183/273
Code Code
sensors in the fourth row
26129 CRM9250N module NV self-calibration retention error Re-initialize the unit 331D
26130 CRM9250N module codeself-calibration retention error
NV Re-initialize the unit 331E
NV Re-initialize the unit 331F
NV Re-initialize the unit 332A
NV Re-initialize the unit 332B
NV Re-initialize the unit 332C
NV Re-initialize the unit 332D
NV Re-initialize the unit 332E
NV Re-initialize the unit 332F
26150 CRM9250N module code
NV self-calibration retention error Re-initialize the unit 3332
code are founded by NV sensors in
Notes
the first row
Notes are founded by NV sensors in
the second row
the third row
the fourth row
26181 CRM9250N module Wrong sequence number of NV notes Re-initialize the unit 3401
26182 CRM9250N module NV inner sensor calculation error Re-initialize the unit 3402
NV count is inconsistent with count
of nodule
Upper layer retry or
26201 CRM9250N module Open the Shutter timeout initialize the unit 4001
depending on business
26202 CRM9250N module Close the Shutter timeout initialize the unit 4002
26203 CRM9250N module Abnormal shutter sensor initialize the unit 4003
Unclosed SUF07 testing shutter after
26204 CRM9250N module initialize the unit 4004
the shutter is opened
184/273
Code Code
Unlocked SUF08 testing shutter after
the shutter is closed
Shutter is blocked by notes after the
shutter is closed successfully
The pressing plate failed to move to
SUF03
SUF04
SUF05
SUF06
26255 CRM9250N module The top plate failed to move to Re-initialize the unit 4105
26256 CRM9250N module SUF01
The top plate failed to move to Re-initialize the unit 4106
26257 CRM9250N module SUF02
Not all notes are removed from the Re-initialize the unit 4107
26258 CRM9250N module slot
The top plate failed to move to Re-initialize the unit 4108
26259 CRM9250N module UF05 failed at input slot
Feeding Re-initialize the unit 4109
Note detected at the slot when there
26301 CRM9250N module abnormality depending on business 4201
is an action in the slot
process after initialization
26302 CRM9250N module Self-test process of the shutter timeout Re-initialize the unit 4202
Reset process treatment of reset
rubber wheel timeout
Processing of resetting sheet roller
times out
NO note that should be located at
the slot of the module is detected
（SF15）
26307 CRM9250N module the slot of the module is detected Re-initialize the unit 4207
（ST01）
（ST02）
（ST03）
26310 CRM9250N module the slot of the module is detected Re-initialize the unit 420A
（ST05）
26311 CRM9250N module the slot of the module is detected Re-initialize the unit 420B
（ST07）
26312 CRM9250N module the slot of the module is detected Re-initialize the unit 420C
（ST08）
（SE01）
（SE02）
26315 CRM9250N module Re-initialize the unit 420F
（SF17）
（SD01）
185/273
Code Code
（SD02）
（SD03）
（SD04）
（SD05）
（SD06）
No note that should be located at
26322 CRM9250N module the LRB of the module is detected Re-initialize the unit 4226
（SF15）
（ST01）
（ST02）
（ST03）
26326 CRM9250N module the LRB of the module is detected Re-initialize the unit 422A
（ST05）
26327 CRM9250N module the LRB of the module is detected Re-initialize the unit 422B
（ST07）
26328 CRM9250N module the LRB of the module is detected Re-initialize the unit 422C
（ST08）
26329 CRM9250N module the LRB of the module is detected Re-initialize the unit 422D
（SE01）
26330 CRM9250N module the LRB of the module is detected Re-initialize the unit 422E
（SE02）
26331 CRM9250N module the LRB of the module is detected Re-initialize the unit 422F
（SF17）
（SD01）
（SD02）
（SD03）
（SD04）
186/273
Code Code
（SD05）
（SD06）
26338 CRM9250N module the ATC of the module is detected Re-initialize the unit 4246
（SF15）
（ST01）
（ST02）
（ST03）
26342 CRM9250N module the ATC of the module is detected Re-initialize the unit 424A
（ST05）
26343 CRM9250N module the ATC of the module is detected Re-initialize the unit 424B
（ST07）
26344 CRM9250N module the ATC of the module is detected Re-initialize the unit 424C
（ST08）
26345 CRM9250N module the ATC of the module is detected Re-initialize the unit 424D
（SE01）
26346 CRM9250N module the ATC of the module is detected Re-initialize the unit 424E
（SE02）
26347 CRM9250N module the ATC of the module is detected Re-initialize the unit 424F
（SF17）
（SD01）
（SD02）
（SD03）
（SD04）
（SD05）
（SD06）
26351 CRM9250N module UT03 sensor fails or does not rotate Re-initialize the unit 5001
The unknown note arrives detected
by ST05
187/273
Code Code
by ST08
by SF17
The unknown note leaves detected
by ST05
by ST08
by SF17
ST05 detects the unknown note
arrives too early
arrives too early
SF17 detects the unknown note
arrives too early
Double note or note jam between
ST05 and ST08
ST05 and SE01
ST05 and SF17
ST08 and ATC SR01
ST08 and ST05
SE01 and ST05
RC3SR01 and ST08
SE01 and SF17
26401 CRM9250N module Note jam at ST05 Re-initialize the unit 5501
26404 CRM9250N module Note jam at SF17 Re-initialize the unit 5504
Notes in a wrong transport are
detected by ST08 sensor
detected by SE01 sensor
Notes in a wrong transport are detected
by SF17 sensor
UT02 sensor fault or MT01 does
not rotate
UF10 sensor fault or MF04 does
not rotate
by SNV01
by SNV02
by SF15
by ST01
by ST02
by ST03
188/273
Code Code
by SNV01
by SNV02
by SF15
by ST01
by ST02
by ST03
SNV1 detects the unknown note
arrives too early
SNV2 detects the unknown note
arrives too early
SF15 detects the unknown note
arrives too early
arrives too early
arrives too early
arrives too early
ST15 and ST01
ST01 and ST03,ST04
ST02 and ST03,ST04
ST03,ST04 and ST05,ST06
ST02 and SD01
ST15 and St01
ST15 and St01
26501 CRM9250N module Note jam at SNVO1 Re-initialize the unit 6501
26502 CRM9250N module Note jam at SNVO2 Re-initialize the unit 6502
26503 CRM9250N module Note jam at SF15 Re-initialize the unit 6503
detected by ST01 sensor
UE01 sensor fault or ME01 does
not rotate
UE02 sensor fault or ME02 does
not rotate
by SE01
by SE01
SE01 detects the unknown note
arrives too early
26576 CRM9250N module Note jam at SE01 Re-initialize the unit 7501
26577 CRM9250N module Note jam at SE02 Re-initialize the unit 7502
189/273
Code Code
26581 CRM9250N module Tape is abnormal Re-initialize the unit 7701
26582 CRM9250N module The tape of small roller is used up Re-initialize the unit 7702
26585 CRM9250N module NE jam clearing timeout Re-initialize the unit 7710
26586 CRM9250N module No note exits in case of NE timeout Re-initialize the unit 7711
No note that should exist in the
escrow is detected to exit from the
26588 CRM9250N module roller
Note in escrow before audit Re-initialize the unit 7713
UD01 sensor fault or MD01 does
not rotate
UD02 sensor fault or MD02 does
not rotate
by SD01
by SD02
by SD03
by SD04
by SD05
by SD06
by SD01
by SD02
by SD03
by SD04
by SD05
by SD06
SD01 detects the unknown note
arrives too early
arrives too early
arrives too early
arrives too early
arrives too early
arrives too early
SD01 and RC1,SR01
SD01 and RC2,SR01
SD01 and AC,SR01
RC1,SR01 and SD01
RC2,SR01 and SD01
26646 CRM9250N module Note jam between SD01 and SD02 Re-initialize the unit 8406
190/273
Code Code
26647 CRM9250N module Note jam between SD02 and SD01 Re-initialize the unit 8407
26651 CRM9250N module Note jam at SD01 Re-initialize the unit 8501
detected by ACSR01 sensor
detected by RC1SR01 sensor
detected by ATCSR01 sensor
detected SD02 sensor
by AC SR01
by RC1 SR01
by RC2 SR01
by RC3 SR01
by RC4 SR01
by ATC SR01
by AC SR01
by RC1 SR01
by RC2 SR01
by RC3 SR01
by RC4 SR01
by ATC SR01
AC SR01 detects the unknown note
arrives too early
RC1 SR01 detects the unknown
note arrives too early
191/273
Code Code
ATC SR01 detects the unknown
26731 CRM9250N module Note jam at AC SR01 Re-initialize the unit 9501
26732 CRM9250N module Note jam at RC1 SR01 9501
26736 CRM9250N module Note jam at ATC SR01 Re-initialize the unit 9506
26741 CRM9250N module Pressing plate of AC fault Re-initialize the unit 9701
26742 CRM9250N module Pressing plate of RC1 fault 9702
26746 CRM9250N module Pressing plate of ATC fault Re-initialize the unit 9706
Cassette AC pressing plate resetting
timeout
Cassette RC1 pressing plate Initialize the unit after
26749 CRM9250N module 9709
resetting timeout mask the defective cassette
Cassette ATC pressing plate
26753 CRM9250N module 初始化机芯 970D
resetting timeout
Cassette AC pressing plate raising
26756 CRM9250N module 初始化机芯 9710
timeout
Cassette RC1 pressing plate raising
26757 CRM9250N module 屏蔽故障钱箱后初始化机芯 9711
timeout
timeout
timeout
timeout
Cassette ATC pressing plate raising
timeout
AC pressing plate of cassette failed
to decline
RC1 pressing plate of cassette failed to Initialize the unit after
26763 CRM9250N module 9717
decline mask the defective cassette
26770 CRM9250N module 9718
192/273
Code Code
26777 CRM9250N module 9719
ATC pressing plate of cassette failed to
decline
AC internal tension cushion of Initialize the unit after
26764 CRM9250N module 9721
cassette failed to power on mask the defective cassette
RC1 internal tension cushion of Initialize the unit after
26765 CRM9250N module 9722
26766 CRM9250N module 9723
26767 CRM9250N module 9724
26768 CRM9250N module 9725
ATC internal tension cushion of
cassette failed to power on
AC internal tension cushion of Initialize the unit after
26671 CRM9250N module 9728
cassette failed to release mask the defective cassette
26672 CRM9250N module 9729
RC4 internal tension cushion of
26675 CRM9250N module 屏蔽故障钱箱后初始化机芯 972C
cassette failed to release
ATC internal tension cushion of
cassette failed to release
26780 CRM9250N module AC motor fault 9741
26781 CRM9250N module RC1 motor fault 9742
26785 CRM9250N module ATC motor fault Re-initialize the unit 9746
26788 CRM9250N module Wing-wheel of AC is fault 9747
26789 CRM9250N module Wing-wheel of RC1 is fault 9748
26790 CRM9250N module Wing-wheel of RC2 is fault 9749
26791 CRM9250N module Wing-wheel of RC3 is fault 974A
26792 CRM9250N module Wing-wheel of RC4 is fault 974B
26793 CRM9250N module Wing-wheel of ATC is fault Re-initialize the unit 974C
26796 CRM9250N module RC1 fail to feed note 974D
26797 CRM9250N module RC2 fail to feed note 974E
26798 CRM9250N module RC3 fail to feed note 974F
26799 CRM9250N module RC4 fail to feed note 9750
193/273
Code Code
26800 CRM9250N module ATC fail to feed note Re-initialize the unit 9751
26803 CRM9250N module AC non-existence Re-initialize the unit 9753
26804 CRM9250N module RC1 non-existence masking the dispensing 9754
function of the cassette
Audit process is not
26808 CRM9250N module ATC non-existence available, initialize the 9758
unit
26810 CRM9250N module AC is full Stop service 975A
26811 CRM9250N module RC1 is full available, initialize the 975B
unit
26812 CRM9250N module RC2 is full available, initialize the 975C
unit
26813 CRM9250N module RC3 is full available, initialize the 975D
unit
26814 CRM9250N module RC4 is full available, initialize the 975E
unit
26815 CRM9250N module ATC is full available, initialize the 975F
unit
RC1 is empty, but the withdrawn
notes do not reach the specified
quantity
RC2 is empty, but the withdrawn notes
do not reach the specified quantity
quantity
quantity
ATC is empty, but the withdrawn
26822 CRM9250N module notes do not reach the specified Re-initialize the unit 9764
quantity
Too much notes are rejected
26825 CRM9250N module Mask the defective cassette 9765
successively by RC1
successively by RC2
successively by RC3
successively by RC4
successively by ATC
Too much notes have been rejected
26832 CRM9250N module Mask the defective cassette 976A
by RC1
26833 CRM9250N module Mask the defective cassette 976B
by RC2
26834 CRM9250N module Mask the defective cassette 976C
by RC3
194/273
Code Code
26835 CRM9250N module Mask the defective cassette 976D
by RC4
by NV
Notes from RC1 above the specified
number
number
number
number
Notes from ATC above the specified
number
Notes from RC1 below the specified
number
number
number
number
Notes from ATC below the specified
number
Notes from the roller do not enter the
cassette during deposit
26855 CRM9250N module AC box abnormal Re-initialize the unit 9781
26856 CRM9250N module “RC setting” parameter error of AC Re-initialize the unit 9801
26857 CRM9250N module “RC setting” parameter error of Re-initialize the unit 9802
26858 CRM9250N module RC1 setting” parameter error of
“RC Re-initialize the unit 9803
26864 CRM9250N module ATC
“Cassette type” setting error of AC Re-initialize the unit 9807
26865 CRM9250N module “Cassette type” setting error of RC1 Re-initialize the unit 9808
26866 CRM9250N module “Cassette type” setting error of RC2 Re-initialize the unit 9809
26867 CRM9250N module “Cassette type” setting error of RC3 Re-initialize the unit 980A
26868 CRM9250N module “Cassette type” setting error of RC4 Re-initialize the unit 980B
26869 CRM9250N module “Cassette type” setting error of Re-initialize the unit 980C
ATC cassette currency” setting error
“DC
of AC
“DC cassette currency” setting error
of RC1
of RC2
of RC3
of RC4
Notes with different denominations
26870 CRM9250N module are dispensed from RC cassette Re-initialize the unit 9900
during audit
26861 CRM9250N module LRB non-existence Stop service A001
Abnormal LRB (the error code has
26862 CRM9250N module been cancelled and replaced with Stop service A002
25231 warning code)
Number of withdrawn notes above the Cancel the transaction and
26871 CRM9250N module B001
specified number initialize the unit
195/273
Code Code
Number of withdrawn notes below the Cancel the transaction and
26872 CRM9250N module B002
specified number initialize the unit
26982 CRM9250N module Fail to update Secgroup working Retry None
key to check data packet MAC
26983 CRM9250N module Failed Retry None
26984 CRM9250N module Data packet ID checking failed Update software None
Number of actually dispensed notes Hardware problem, contact
26985 CRM9250N module None
is inconsistent with requested supplier
number or sending data in
Receiving
26986 CRM9250N module Update software None
blacklist feature packet failed
Verification error in blacklist data
is reported
Error in parameters of blacklist
mode or protocol version
26989 CRM9250N module Data receiving fault or timeout Update software None
Amount of blacklist serial numbers
26990 CRM9250N module Retry None
is abnormal
26991 CRM9250N module Other error Software problem, contact supplier None
26992 CRM9250N module Configuration error Configuration error, contact None
26993 CRM9250N module Response failed to meet the supplier
Update software None
command
26994 CRM9250N module CRC checking failed Update software None
Response receiving failed (no data
26995 CRM9250N module is received or data packet format is Update software None
wrong)
Check for abnormal
Fail to receive ACK (no data is connection to communication
26996 CRM9250N module cable of main control board None
received or illegal data is received)
or abnormality of
Check for abnormal
connection to communication
26997 CRM9250N module Fail to send ENQ cable of main control board None
or abnormality of
Check for abnormal
26998 CRM9250N module Fail to send command cable of main control board None
or abnormality of
Check for abnormal
26999 CRM9250N module Fail to initialize component cable of main control board None
or abnormality of
27004 CRM9000 module Shutter closing timeout Retry and fail (fault processing) 603
Prompt taking way notes or checking
27005 CRM9000 module Notes are jammed by shutter 605
whether shutter is abnormal
Prompt taking away or rejecting the
27007 CRM9000 module Notes remain at note slot 611
notes according to business process
27009 CRM9000 module Notes remain at output slot Prompt taking away the notes 613
27010 CRM9000 module No notes at note slot Prompt no notes 614
27011 CRM9000 module No notes at input slot Prompt no notes 615
Status of note slot is abnormal; detect Notes are improperly placed; please
27014 CRM9000 module 061a
that notes are improperly placed neaten or take way the notes
Excessively narrow notes are detected Notes are improperly placed; please
27019 CRM9000 module 624
at input slot (SF09/SF10) neaten or take way the notes
Number of notes fed and input is not Notes are improperly placed; please
27022 CRM9000 module 633
consistent with that of notes in output neaten or take way the notes
27023 CRM9000 module slot
Withdrawal amount is zero Special handling is not required 634
Withdrawal OCR number is zero (no
27027 CRM9000 module Clear the machine and replenish notes 640
cassette OCR information)
196/273
Code Code
27028 CRM9000 module No OCR information Special handling is not required None
The download file is in agreement with
27029 CRM9000 module Special handling is not required None
the original version of the file
27030 CRM9000 module DM1 null (after command is executed) Special handling is not required 801
27034 CRM9000 module AM null (after command is executed) Special handling is not required 805
27036 CRM9000 module DM7 null(after command is executed) Special handling is not required 807
27039 CRM9000 module DM10 null(after command is executed) Special handling is not required 080A
27040 CRM9000 module DM11 null(after command is executed) Special handling is not required 080B
27041 CRM9000 module DM12 null (after command is Special handling is not required 080C
27058 CRM9000 module executed)
DM1 is full Special handling is not required 821
27059 CRM9000 module DM2 is full Special handling is not required 822
27062 CRM9000 module AM is full Special handling is not required 825
27067 CRM9000 module DM10 is full Special handling is not required 082A
27068 CRM9000 module DM11 is full Special handling is not required 082B
27069 CRM9000 module DM12 is full Special handling is not required 082C
27072 CRM9000 module All cassettes available for deposit are Mask deposit transaction 830
27073 CRM9000 module full cassettes are abnormal
All Shut down for handling 831
27074 CRM9000 module All cassettes are empty Special handling is not required 832
27075 CRM9000 module All cassettes are set to unavailable Mask deposit/withdrawal function 833
27077 CRM9000 module DM1 is abnormal Special handling is not required 841
27081 CRM9000 module AM is abnormal Special handling is not required 845
27086 CRM9000 module DM10 is abnormal Special handling is not required 084A
27087 CRM9000 module DM11 is abnormal Special handling is not required 084B
27088 CRM9000 module DM12 is abnormal Special handling is not required 084C
Number of notes entering input slot
27091 CRM9000 module Prompt that notes cannot be placed 901
exceeds the maximum value
Amount of notes entering input slot
27092 CRM9000 module Prompt that notes cannot be placed 903
reaches or exceeds the maximum value
Number of consecutive rejected notes Prompt taking away notes and
27093 CRM9000 module 911
exceeds the limit while counting reallocating them
Total number of rejected notes exceeds Prompt taking away notes and finishing
27094 CRM9000 module 912
the set value while counting notes feeding
27095 CRM9000 module Note feeding failed during Prompt taking away the notes 913
counting/deposit
Deposit cancellation cannot be
27097 CRM9000 module Special handling is not required 915
executed (next transaction has been
executed)
Parameter type error (hardware error
27100 CRM9000 module code is added, and such error is Initialize the unit
reported where configuration file is not
updated)
The unit receives other commands
before receiving the "Initialization
27101 CRM9000 module Initialize the unit 1001
setting" command, and the
"Initialization setting" command is
expected to be received
197/273
Code Code
The unit receives other commands
before receiving the "Initialization"
command; the "Initialization" command
is expected to be received
The unit receives invalid command on
27103 CRM9000 module completion of the Deposit Preparation Initialize the unit 1003
command
27104 CRM9000 module completion of the Withdrawal Initialize the unit 1004
Preparation command
completion of the Withdrawal
command
The unit receives invalid command
after the "retract NF" command is
executed
The unit receives invalid commands on
27110 CRM9000 module Initialize the unit 100a
completion of the Counting command
27111 CRM9000 module Initialize the unit 100b
completion of the Deposit command
27112 CRM9000 module completion of the Deposit Cancellation Initialize the unit 100c
command
27113 CRM9000 module the completion of the Preparation for Initialize the unit 100d
the Next Transaction command
Receive invalid commands on the
27120 CRM9000 module completion of the Audit First Step Initialize the unit 1014
command
27121 CRM9000 module completion of the Audit Second Step Initialize the unit 1015
command
27122 CRM9000 module completion of the Deposit command Initialize the unit 1016
(from audit box to recycling box)
completion of the Clear Jams command
27124 CRM9000 module completion of the Cash Replenishment Initialize the unit 1018
command
27125 CRM9000 module The unit receives undefined command Initialize the unit 1021
Cassette insertion/removing is
27126 CRM9000 module detected, and the unit expects to receive Initialize the unit 1022
the "obtaining cassette information"
command
Receive false command return to CAN
during communication with cassette 1
27142 CRM9000 module Initialize the unit 103A
198/273
Code Code
27143 CRM9000 module Initialize the unit 103B
27144 CRM9000 module Initialize the unit 103C
27147 CRM9000 module NV return command word error Initialize the unit 103F
Reset parameter. If failed, no
DM setting error of DM1 cassette in
acceptable cassette information is
27148 CRM9000 module cassette setting command (parameter 1111
obtained when reading cassette
undefined)
information and the cassette is
unavailable
undefined)
unavailable
undefined)
unavailable
undefined)
unavailable
DM setting error of AM cassette in
undefined)
unavailable
undefined)
unavailable
undefined)
unavailable
undefined)
unavailable
undefined)
unavailable
27157 CRM9000 module cassette setting command (parameter 111a
undefined)
unavailable
27158 CRM9000 module cassette setting command (parameter 111b
undefined)
unavailable
27159 CRM9000 module cassette setting command (parameter 111c
undefined)
unavailable
DM1 Denomination setting error in acceptable cassette information is
27205 CRM9000 module 1181
Cassette Setting command obtained when reading cassette
unavailable
27206 CRM9000 module 1182
unavailable
199/273
Code Code
27207 CRM9000 module 1183
unavailable
27208 CRM9000 module 1184
unavailable
AM Denomination setting error in acceptable cassette information is
27209 CRM9000 module 1185
unavailable
27210 CRM9000 module 1186
unavailable
27211 CRM9000 module 1187
unavailable
27212 CRM9000 module 1188
unavailable
27213 CRM9000 module 1189
unavailable
unavailable
27215 CRM9000 module 118b
unavailable
27216 CRM9000 module 118c
retraction Zone setting error during NF unavailable
27233 CRM9000 module Initialize the unit 11a9
retraction
NV work mode setting error during
27234 CRM9000 module Initialize the unit 11c5
withdrawal
NV work mode setting error during NF
27235 CRM9000 module Initialize the unit 11c9
retraction
NV work mode setting error during
27236 CRM9000 module Initialize the unit 11ca
counting
27237 CRM9000 module NV work mode setting error during Initialize the unit 11cb
27238 CRM9000 module deposit
NV work mode setting error during Initialize the unit 11ce
audit parameter setting error during
Action
27242 CRM9000 module Initialize the unit 11db
deposit
Withdrawal limit setting exceeds the
27245 CRM9000 module Initialize the unit 11E1
maximum value
The cassette designated for withdrawal
is unavailable or unable to dispense
notes
Cash-out Mode setting error in
withdrawal command
Frame Number setting error in
27248 CRM9000 module withdrawal command (frame number Initialize the unit 11E5
setting is discontinuous)
200/273
Code Code
Deposit limit setting exceeds the
maximum value
Unacceptable denomination number
setting exceeds the maximum value
DM1 is designated for cash-out, but
27254 CRM9000 module Mask the cassette 11f1
DM1 cable interface is not connected
correctly
correctly
correctly
correctly
correctly
correctly
correctly
correctly
correctly
27263 CRM9000 module DM10 cable interface is not connected Mask the cassette 11fa
correctly
27264 CRM9000 module DM11 cable interface is not connected Mask the cassette 11fb
correctly
27265 CRM9000 module DM12 cable interface is not connected Mask the cassette 11fc
correctly
DM1 is designated for cash-out, but Initialize the unit and dispense cash
27282 CRM9000 module 1211
DM1 is empty again
27283 CRM9000 module 1212
DM2 is empty again
27284 CRM9000 module 1213
DM3 is empty again
27285 CRM9000 module 1214
DM4 is empty again
AM is designated for cash-out, but AM Initialize the unit and dispense cash
27286 CRM9000 module 1215
is empty again
27287 CRM9000 module 1216
DM6 is empty again
27288 CRM9000 module 1217
DM7 is empty again
27289 CRM9000 module 1218
DM8 is empty again
27290 CRM9000 module 1219
DM9 is empty again
DM10 is empty again
DM11 is empty again
DM12 is empty again
Invalid parameter for the unit, set up
again (setting error of number of
retries) parameter for the unit, set up
Invalid
27311 CRM9000 module again (setting error of allowable Initialize the unit 1242
number of consecutive unacceptable
notes)
201/273
Code Code
27312 CRM9000 module again (setting error of allowable Initialize the unit 1243
number of accumulative unacceptable
notes)
again (note width upper limit setting
error)
again (note inclination parameter
setting error)
again (note port diameter parameter
setting error)
again(note spacing parameter setting
error)
again (note width lower limit setting
error)
27318 CRM9000 module again(note thickness upper limit setting Initialize the unit 1249
error)
again (note thickness lower limit setting
error)
27320 CRM9000 module again (AM (audit box) or RBT (upper Reset parameters 124b
retract box) configuration setting error)
DM1 status is abnormal
AM is designated for cash-out, but
27334 CRM9000 module Initialize the unit 125c
Input parameter error in Getting Note
Information command
27351 CRM9000 module Overall parameter length error Initialize the unit 1290
Error occurs to the setting of cassette
priority in deposit
Sequence number length of the unit is
out of range
27355 CRM9000 module All cassettes are set to unavailable Initialize the unit 1294
27356 CRM9000 module Parameter setting error Software problem, contact the supplier 12A0
Initialize the unit (the current execution
27357 CRM9000 module Function transfer parameters are invalid succeeds, and use the unit only after 12A1
initialization)
Abnormal status error of the unit
(hardware error code is added, and such Initialize the unit, and prompt resetting
27360 CRM9000 module
error is reported where configuration of the unit
file is not updated)
202/273
Code Code
The upper unit is not in position before Initialize the unit, and prompt resetting
27364 CRM9000 module 2031
the command is executed of the unit
The upper transport at the upper part of
Initialize the unit, and prompt resetting
27365 CRM9000 module NT-U is opened before the command is 2032
of the unit
executed
The turn-up transport of NF is opened Initialize the unit, and prompt resetting
27366 CRM9000 module 2033
before the command is executed of the unit
The turn-up transport of NT-U is Initialize the unit, and prompt resetting
27367 CRM9000 module 2034
opened before the command is of the unit
executed Initialize the unit, and prompt resetting
27369 CRM9000 module Retract box-front does not exist 2035
of the unit
Unacceptable notes retract box does not Initialize the unit, and prompt resetting
27371 CRM9000 module 2036
exist of the unit
No error occurred to retract box or
27372 CRM9000 module Shut down for handling 2037
retract box-top
Error occurred to retract box-rear and
retract box-top
No setting error occurred to AM and
retract box-top (RBT)
The set AM exists; and no retract box-
27375 CRM9000 module Shut down for handling 203a
rear (RBR) error is detected
The set AM exists; and retract box-top
27376 CRM9000 module Shut down for handling 203b
(RBT) error is detected
The set RBT exists; and AM error is
27377 CRM9000 module Shut down for handling 203c
detected
The set RBT exists; and no retract box-
27378 CRM9000 module Shut down for handling 203d
top (RBT) error is detected
27379 CRM9000 module No error occurred to retract box-top Shut down for handling 203e
The set RBT exists; and retract box-rear
27380 CRM9000 module Shut down for handling 203f
(RBR) error is detected
Lower unit is not in position before the Initialize the unit, and prompt resetting
27382 CRM9000 module 2041
command is executed of the unit
The shutter is not closed before the
command is executed
NV module is opened during the Initialize the unit, and prompt resetting
27387 CRM9000 module 2101
execution of command of the unit
Upper unit is pulled out during the Initialize the unit, and prompt resetting
27390 CRM9000 module 2131
The upper transport at the upper part of
Initialize the unit, and prompt resetting
27391 CRM9000 module NT-U is opened during the execution of 2132
of the unit
command
The turn-up transport of NF is opened Initialize the unit, and prompt resetting
27392 CRM9000 module 2133
during the execution of command of the unit
The turn-up transport of NT-U is Initialize the unit, and prompt resetting
27393 CRM9000 module 2134
opened during the execution of of the unit
command
Lower unit is pulled out during the Initialize the unit, and prompt resetting
27394 CRM9000 module 2141
Shutter is opened during the execution
of command
NV error (hardware error code is
27400 CRM9000 module added, and such error is reported where Initialize the unit
configuration file is not updated)
27401 CRM9000 module NV communication command timeout Initialize the unit 3102
27403 CRM9000 module Reading sensor status of NV times out Initialize the unit 3104
27404 CRM9000 module Reading version No. of NV times out Initialize the unit 3105
27405 CRM9000 module Setting NV operating mode times out Initialize the unit 3106
27406 CRM9000 module Getting NV operating mode times out Initialize the unit 3107
Enabling/disabling NV communication
times out
Getting counting results of each part of
NV times out
27410 CRM9000 module Getting NV BIT result times out Initialize the unit 310b
203/273
Code Code
27411 CRM9000 module Clearing OCR image of NV times out Initialize the unit 310c
27412 CRM9000 module Reading NV identified note type times Initialize the unit 310d
out
Checking compatibility of NV with
27413 CRM9000 module Initialize the unit 310e
main control board version times out
27414 CRM9000 module Reading NV voltage value times out Initialize the unit 310f
Reading NV self-calibration K value
time out
27416 CRM9000 module Resetting NV communication times out Initialize the unit 3111
Setting NV workflow communication
times out
Clearing NV sensor counting
communication times out
27419 CRM9000 module Clearing NV sensor counting failed Initialize the unit 3114
27427 CRM9000 module NV identified note type reading error Initialize the unit 3201
27430 CRM9000 module NV working mode setting error Initialize the unit 3204
27431 CRM9000 module Reset NV failed Initialize the unit 3205
27432 CRM9000 module Clearing OCR failed Initialize the unit 3206
Number of notes collected is not
enough to calculate thickness value
27442 CRM9000 module NV self-test result failed (Unknown Initialize the unit 3332
27443 CRM9000 module error)rejection caused by abnormal NV
Note Initialize the unit 3333
27448 CRM9000 module SNV-Code update error Initialize the unit 3342
CIS brightness automatic adjustment
error of SNV-DSP
27450 CRM9000 module AD9822 configuration error of SNV- Initialize the unit 3344
27451 CRM9000 module DSP
Abnormal OCR template of SNV-DSP Initialize the unit 3345
27453 CRM9000 module SNV-NV top cover is not closed Initialize the unit 3347
27454 CRM9000 module SNV-NV fan failed Initialize the unit 3348
27455 CRM9000 module SNV-Other error Initialize the unit 3350
27456 CRM9000 module SNV-CIS1 setting failed Initialize the unit 3360
27457 CRM9000 module SNV-CIS2 setting failed Initialize the unit 3361
27458 CRM9000 module SNV-CIS1 CIS2 setting failed Initialize the unit 3362
27466 CRM9000 module Thickness K value is out of range Initialize the unit 3403
Exception occurred when reading zero
value for the first time
Exception occurred when reading zero
value for the second time
Zero value exception; and notes
possibly exist in thickness transport
Zero value read is different from the
last one read
27475 CRM9000 module NV sensor counting at all levels is Initialize the unit 3501
different
The sensor counting of NV is the
largest at the first level
largest at the second level
largest at the third level
largest at the fourth level
27480 CRM9000 module UV sensor counting of NV is the Initialize the unit 3506
27488 CRM9000 module largest
The first sensor in the first row is Initialize the unit 3601
abnormal
The sensor at the left of the second row
is abnormal
The sensor at the left of the third row is
abnormal
The sensor at the left of the fourth row
is abnormal
The sensor in the middle of the first
row is abnormal
The sensor in the middle of the second
row is abnormal
204/273
Code Code
The sensor in the middle of the third
row is abnormal
The sensor in the middle of the fourth
row is abnormal
The sensors at the left and in the middle
of the first row are abnormal
of the second row are abnormal
of the third row are abnormal
of the fourth row are abnormal
The second sensor in the first row is
abnormal
Error occurred to the sensor in the right
of the second row
of the third row
of the fourth row
The fourth sensor in the first row is
abnormal
of the second row are abnormal
of the third row are abnormal
of the fourth row are abnormal
The sensors at the right and in the
middle of the first row are abnormal
middle of the second row are abnormal
middle of the third row are abnormal
middle of the fourth row are abnormal
The sensors at the left, right and in the
middle of the first row are abnormal
middle of the second row are abnormal
middle of the third row are abnormal
middle of the fourth row are abnormal
Information about sensors in the first
row is not returned
Information about sensors in the second
row is not returned
Information about sensors in the third
row is not returned
Information about sensors in the fourth
row is not returned
The fourth sensor in the first row is
abnormal
The sensors in the first row are not
connected properly
27522 CRM9000 module Note jamming occurs to CIS1 Initialize the unit 3691
27523 CRM9000 module Note jamming occurs to CIS2 Initialize the unit 3692
27524 CRM9000 module Note jamming occurs to CIS1 and CIS2 Initialize the unit 3693
Internal error (hardware error code is
205/273
Code Code
27531 CRM9000 module LOG erasion failed Initialize the unit 4001
27532 CRM9000 module LOG data reading failed Initialize the unit 4002
27533 CRM9000 module LOG data writing failed Initialize the unit 4003
27534 CRM9000 module LOG index erasion failed Initialize the unit 4004
27535 CRM9000 module LOG index data reading failed Initialize the unit 4005
27536 CRM9000 module LOG index data writing failed Initialize the unit 4006
27537 CRM9000 module LOG input parameter error Initialize the unit 4007
27538 CRM9000 module LOG data packet length overflow Initialize the unit 4008
27542 CRM9000 module DM1 program online download faied Retry twice 4011
27545 CRM9000 module DM4 program online download failed Retry twice 4014
27546 CRM9000 module AM program online download failed Retry twice 4015
27551 CRM9000 module DM10 program online download failed Retry twice 401A
27552 CRM9000 module DM11 program online download failed Retry twice 401B
27553 CRM9000 module DM12 program online download failed Retry twice 401C
DM1 cassette memory information
writing failed
writing failed
writing failed
writing failed
AM cassette memory information
writing failed
writing failed
writing failed
writing failed
writing failed
writing failed
writing failed
writing failed
reading failed
reading failed
reading failed
reading failed
AM cassette memory information
reading failed
reading failed
reading failed
reading failed
reading failed
206/273
Code Code
reading failed
reading failed
reading failed
27589 CRM9000 module Special parameter reading failed Initialize the unit 4051
27590 CRM9000 module Special parameter writing failed Initialize the unit 4052
27591 CRM9000 module Special parameter check error Initialize the unit 4053
27592 CRM9000 module Process parameter reading failed Initialize the unit 4054
27593 CRM9000 module Process parameter writing failed Initialize the unit 4055
27594 CRM9000 module Process parameter check failed Initialize the unit 4056
Cassette information parameter test
writing failed
OCR certification information to main
control board writing failed
27625 CRM9000 module Unit's sequence number reading failed Initialize the unit 407a
27626 CRM9000 module Unit's sequence number writing failed Initialize the unit 407b
DM1 CAN communication ID setup Mask the cassette in case of
27629 CRM9000 module 4081
failed initialization failure of the unit
27630 CRM9000 module 4082
27631 CRM9000 module 4083
27632 CRM9000 module 4084
AM CAN communication ID setup Mask the cassette in case of
27633 CRM9000 module 4085
27634 CRM9000 module 4086
27635 CRM9000 module 4087
27636 CRM9000 module 4088
27637 CRM9000 module 4089
DM1 note serial number availability Mask the cassette in case of
27643 CRM9000 module 4091
setting failed initialization failure of the unit
27644 CRM9000 module 4092
27645 CRM9000 module 4093
27646 CRM9000 module 4094
27647 CRM9000 module 4095
27648 CRM9000 module 4096
27649 CRM9000 module 4097
27650 CRM9000 module 4098
27651 CRM9000 module 4099
207/273
Code Code
DM1 note serial number information Mask the cassette in case of
27657 CRM9000 module 40a1
writing failed initialization failure of the unit
27666 CRM9000 module 40aa
27667 CRM9000 module 40ab
27668 CRM9000 module 40ac
27671 CRM9000 module 40b1
reading failed initialization failure of the unit
27680 CRM9000 module 40ba
27681 CRM9000 module 40bb
27682 CRM9000 module 40bc
DM1 special note serial number Mask the cassette in case of
27685 CRM9000 module 40c1
information writing failed initialization failure of the unit
208/273
Code Code
27694 CRM9000 module 40ca
27695 CRM9000 module 40cb
27696 CRM9000 module 40cc
27699 CRM9000 module 40d1
information reading failed initialization failure of the unit
27708 CRM9000 module 40da
27709 CRM9000 module 40db
27710 CRM9000 module 40dc
DM1 note serial number date writing Mask the cassette in case of
27713 CRM9000 module 40e1
27722 CRM9000 module 40ea
209/273
Code Code
27723 CRM9000 module 40eb
27724 CRM9000 module 40ec
DM1 note serial number date reading Mask the cassette in case of
27727 CRM9000 module 40f1
27736 CRM9000 module 40fa
27737 CRM9000 module 40fb
27738 CRM9000 module 40fc
27742 CRM9000 module Pointer for entering the queue Initialize the unit 4102
overflows
Pointer for entering the queue is
mismatched
27744 CRM9000 module Error code table reading error Initialize the unit 4104
27745 CRM9000 module Array function operation error Initialize the unit 4105
27746 CRM9000 module Sensor light adjusting timeout Initialize the unit 4120
The unit stops service and the machine Initialize the unit, and clear the
27748 CRM9000 module 4123
is to be cleared machine
Number of invalid banknotes exceeds Stop audit, initialize the unit, and
27749 CRM9000 module 4124
allowable value (100) during audit retract rejected notes
Number of consecutive invalid Stop audit, initialize the unit, and
27750 CRM9000 module 4125
banknotes exceeds allowable value (50) retract rejected notes
duringcassette
DM1 audit memory information
27892 CRM9000 module Initialize the unit 42e1
writing exception
writing exception
writing exception
writing exception
writing exception
writing exception
writing exception
writing exception
writing exception
27901 CRM9000 module Initialize the unit 42ea
writing exception
27902 CRM9000 module Initialize the unit 42eb
writing exception
210/273
Code Code
27903 CRM9000 module Initialize the unit 42ec
writing exception
Waiting for cassette command and
executing the returned results time out
After three unsuccessful attempts,
Waiting for cassette 1 command and
27907 CRM9000 module perform iInitSetting to shield the 4401
responding defective cassette
27916 CRM9000 module perform iInitSetting to shield the 440a
27917 CRM9000 module perform iInitSetting to shield the 440b
27918 CRM9000 module perform iInitSetting to shield the 440c
Executive component type error
(hardware error code is added, and such
27920 CRM9000 module Initialize the unit
error is reported where configuration
file is not updated)
27921 CRM9000 module Sensor SF01 is dirty or damaged Initialize the unit 5001
27930 CRM9000 module Sensor SF10 is dirty or damaged Initialize the unit 500a
27931 CRM9000 module Sensor SF11 is dirty or damaged Initialize the unit 500b
27932 CRM9000 module Sensor SF12 is dirty or damaged Initialize the unit 500c
27933 CRM9000 module Sensor SF13 is dirty or damaged Initialize the unit 500d
27934 CRM9000 module Sensor SF14 is dirty or damaged Initialize the unit 500e
27935 CRM9000 module Sensor SF15 is dirty or damaged Initialize the unit 500f
27937 CRM9000 module Sensor ST01 is dirty or damaged Initialize the unit 5021
211/273
Code Code
27946 CRM9000 module Sensor ST10 is dirty or damaged Initialize the unit 502a
27947 CRM9000 module Sensor ST11 is dirty or damaged Initialize the unit 502b
27948 CRM9000 module Sensor ST12 is dirty or damaged Initialize the unit 502c
27949 CRM9000 module Sensor ST13 is dirty or damaged Initialize the unit 502d
27950 CRM9000 module Sensor ST14 is dirty or damaged Initialize the unit 502e
27951 CRM9000 module Sensor SU01 is dirty or damaged Initialize the unit 5031
27963 CRM9000 module Sensor DM1SD01 is dirty or damaged Initialize the unit 5051
27987 CRM9000 module Sensor AMSA01 is dirty or damaged Initialize the unit 5091
27998 CRM9000 module Sensor light adjusting setting failed Initialize the unit 5150
Note feeding motor fault; motor
rotation is not detected during motor
operation
Shutter motor fault; motor rotation is
not detected during motor operation
Motor fault of pressure plate 1; motor
28001 CRM9000 module rotation is not detected during motor Initialize the unit 5203
operation
Motor fault of pressure plate 2; motor
operation
Impeller motor fault; motor rotation is
NV/NT motor fault; motor rotation is
Audit transport motor fault; motor
rotation is not detected during motor
operation
Deposit transport motor fault; motor
operation
Lower transport motor fault; motor
operation
28009 CRM9000 module Abnormal pinwheel location Initialize the unit 520b
212/273
Code Code
Motor fault of stacking plate; motor
28010 CRM9000 module rotation is not detected during motor Initialize the unit 520c
operation
Motor fault of DM1 large roller; motor After three unsuccessful attempts,
28015 CRM9000 module rotation is not detected during motor perform iInitSetting to shield the 5210
operation responding defective cassette
Motor fault of AM large roller; motor After three unsuccessful attempts,
Motor fault of DM10 large roller; After three unsuccessful attempts,
28024 CRM9000 module motor rotation is not detected during perform iInitSetting to shield the 5219
motor operation responding defective cassette
28025 CRM9000 module motor rotation is not detected during perform iInitSetting to shield the 521a
28026 CRM9000 module motor rotation is not detected during perform iInitSetting to shield the 521b
Motor fault of DM1 small reel; motor After three unsuccessful attempts,
Motor fault of AM small reel; motor After three unsuccessful attempts,
213/273
Code Code
28037 CRM9000 module rotation is not detected during motor perform iInitSetting to shield the 522a
28038 CRM9000 module rotation is not detected during motor perform iInitSetting to shield the 522b
Sensor SF01 is defective or the
receiving terminal cable is not
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
28055 CRM9000 module Initialize the unit 530d
connected
connected
28057 CRM9000 module Initialize the unit 530f
connected
connected
Sensor ST01 is defective or the
connected
connected
connected
connected
connected
connected
connected
214/273
Code Code
connected
connected
connected
connected
connected
connected
Sensor SU01 is defective or the
connected
connected
connected
connected
connected
connected
Sensor DM1SD01 is defective or the
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
connected
Sensor AMSA01 is defective or the
connected
connected
connected
28119 CRM9000 module connected
UF01 sensor fault Initialize the unit 5420
215/273
Code Code
28120 CRM9000 module UF02 sensor fault Initialize the unit 5421
28129 CRM9000 module UF011 sensor fault Initialize the unit 542a
28130 CRM9000 module UT01 sensor fault Initialize the unit 542b
28131 CRM9000 module UT02 sensor fault Initialize the unit 542c
28132 CRM9000 module UT03 sensor fault Initialize the unit 542d
28133 CRM9000 module UT04 sensor fault Initialize the unit 542e
28134 CRM9000 module UT05 sensor fault Initialize the unit 542f
28135 CRM9000 module UT06 sensor fault Initialize the unit 5430
28136 CRM9000 module UT07 sensor fault Initialize the unit 5431
28137 CRM9000 module UC01 sensor fault Initialize the unit 5432
Power-on failure of shutter tension
cushion PF01U (before command is
executed)
Power-on failure of upper transport
28147 CRM9000 module diverter on audit transport (before Initialize the unit 5502
Power-on failure of outlet diverter on
audit transport (before command is
executed) failure of diverter on audit
Power-on
transport (before command is executed)
Power-on failure of diverter on lower
Release failure of shutter tension
cushion PF01U (before command is
executed)
Release failure of upper transport
28152 CRM9000 module diverter on audit transport (before Initialize the unit 5512
Release failure of outlet diverter on
28153 CRM9000 module audit transport fails (before command is Initialize the unit 5513
executed)
Release failure of diverter on deposit
Release failure of diverter on lower
Note feeding module error (hardware
28160 CRM9000 module error code is added, and such error is Initialize the unit
reported where configuration file is not
28162 CRM9000 module updated)
Shutter opening timeout Initialize the unit 6002
28163 CRM9000 module Shutter closing timeout Initialize the unit 6003
28164 CRM9000 module Shutter closing failed Initialize the unit 6004
28165 CRM9000 module Notes are jammed by shutter Initialize the unit 6005
28169 CRM9000 module Shutter is jammed by foreign matter Reset the unit and remove foreign 6009
matters the unit, and retract notes
Initialize
There are notes at note slot (after the
28184 CRM9000 module according to the process flow or 6211
prompt the customer to take notes away
Error occurred to note serial number
28198 CRM9000 module returned by NV and main control Initialize the unit 7200
counting is mismatched
Cassette error (hardware error code is
216/273
Code Code
Excessively wide note enters output
28201 CRM9000 module Initialize the unit and retract notes 8001
slot during withdrawal (no AM)
Excessively thick note enters output
28202 CRM9000 module Initialize the unit and retract notes 8002
slot during withdrawal (no AM)
Withdrawal OCR cannot be identified
Initialize the unit, retract notes, get
28203 CRM9000 module correctly and cassette does not support 8003
cassette status and shield the cassette
withdrawal OCR reading
28204 CRM9000 module Other error of cassette Initialize the unit 8005
All cassettes available for deposit are Initialize the unit, and prompt masking
full during deposit of the deposit transaction
The auditing cassette is full during
auditing and auditing is not completed
The audited cassette is full during
28209 CRM9000 module Shut down for handling 800d
auditing and auditing is not completed
Perform corresponding treatment based
on the business process; process of
DM1 cable interface is not connected in
28211 CRM9000 module retraction NF notes to cassette: adjust 8011
place
the acceptance cassette; audit process:
adjust the audit cassette
place
place
place
AM cable interface is not connected in
place
place
place
place
place
217/273
Code Code
28220 CRM9000 module retraction NF notes to cassette: adjust 801a
in place
28221 CRM9000 module retraction NF notes to cassette: adjust 801b
in place
28222 CRM9000 module retraction NF notes to cassette: adjust 801c
in place
All cable interfaces of DM cassette are
28223 CRM9000 module retraction NF notes to cassette: adjust 801d
not connected in place
Cassette pulled out of DM1 slot is
detected
detected
detected
detected
28244 CRM9000 module Cassette pulled out of AM slot is Initialize the unit 80e5
detected pulled out of DM6 slot is
Cassette
detected
detected
detected
detected
28249 CRM9000 module Initialize the unit 80ea
detected
28250 CRM9000 module Initialize the unit 80eb
detected
28251 CRM9000 module Initialize the unit 80ec
detected
28254 CRM9000 module Cassette inserted into DM1 slot is Initialize the unit 80f1
28255 CRM9000 module detected inserted into DM2 slot is
Cassette Initialize the unit 80f2
28257 CRM9000 module detected
Cassette inserted into DM4 slot is Initialize the unit 80f4
28258 CRM9000 module detected inserted into AM slot is
detected inserted into DM10 slot is
Cassette
28263 CRM9000 module Initialize the unit 80fa
detected
Cassette inserted into DM11 slot is
28264 CRM9000 module Initialize the unit 80fb
detected
Cassette inserted into DM12 slot is
28265 CRM9000 module Initialize the unit 80fc
detected
Cassette inserted into/pulled out of
DM1 slot is detected
218/273
Code Code
Cassette inserted into/pulled out of AM
slot is detected
DM1 tape reset failed (when the tape is
Mask the cassette in case of
28310 CRM9000 module reset, transparent part of the tape cannot 8221
initialization failure of the unit
be detected)
be detected)
be detected)
be detected)
be detected)
be detected)
be detected)
be detected)
be detected)
DM10 tape reset failed (when the tape
28319 CRM9000 module is reset, transparent part of the tape 822a
cannot be detected)
DM11 tape reset failed (when the tape
28320 CRM9000 module is reset, transparent part of the tape 822b
cannot be detected)
DM12tape reset failed (when the tape is
28321 CRM9000 module reset, transparent part of the tape cannot 822c
be detected)
When notes are dispensed from DM1
reel, the sensor detecting tape status is Mask the cassette in case of
28324 CRM9000 module 8231
exceptional (SD05 is blocked, but both initialization failure of the unit
UD03 and UD04 are not blocked)
219/273
Code Code
28325 CRM9000 module 8232
28326 CRM9000 module 8233
28327 CRM9000 module 8234
28328 CRM9000 module 8235
28329 CRM9000 module 8236
28330 CRM9000 module 8237
28331 CRM9000 module 8238
28332 CRM9000 module 8239
When notes are feed into DM1 reel, the
sensor detecting tape status is Mask the cassette in case of
28338 CRM9000 module 8241
28339 CRM9000 module 8242
28340 CRM9000 module 8243
28341 CRM9000 module 8244
220/273
Code Code
28342 CRM9000 module 8245
28343 CRM9000 module 8246
28344 CRM9000 module 8247
28345 CRM9000 module 8248
28346 CRM9000 module 8249
When notes are feed into DM10 reel,
the sensor detecting tape status is Mask the cassette in case of
When DM1 reel is reset, the sensor
detecting tape status is exceptional Mask the cassette in case of
28352 CRM9000 module 8251
(SD05 is blocked, but both UD03 and initialization failure of the unit
UD04 are not blocked)
28353 CRM9000 module 8252
28354 CRM9000 module 8253
28355 CRM9000 module 8254
28356 CRM9000 module 8255
28357 CRM9000 module 8256
28358 CRM9000 module 8257
221/273
Code Code
28359 CRM9000 module 8258
28360 CRM9000 module 8259
28366 CRM9000 module DM1 tape is exceptional 8261
28375 CRM9000 module DM10 tape is exceptional 826a
28376 CRM9000 module DM11 tape is exceptional 826b
28377 CRM9000 module DM12 tape is exceptional 826c
28378 CRM9000 module All cassettes are abnormal 8270
There are notes at the DM1 tape end Mask the cassette in case of
28402 CRM9000 module 8321
(before the command is executed). initialization failure of the unit
28403 CRM9000 module 8322
28404 CRM9000 module 8323
28405 CRM9000 module 8324
There are notes at the AM tape end Mask the cassette in case of
28406 CRM9000 module 8325
28409 CRM9000 module 8331
(after the command is executed). initialization failure of the unit
28410 CRM9000 module 8332
28411 CRM9000 module 8333
222/273
Code Code
28412 CRM9000 module 8334
There are notes at the AM tape end Mask the cassette in case of
28413 CRM9000 module 8335
There is no note coming out from the
reel of DM1 in specified time
reel of AM in specified time
28423 CRM9000 module DM1 parameters are not defined 8411
28427 CRM9000 module AM parameters are not defined 8415
28430 CRM9000 module DM1 commands are not defined 8421
28434 CRM9000 module AM commands are not defined 8425
28437 CRM9000 module Notes are jammed in transport in DM1 8431
28441 CRM9000 module Notes are jammed in transport in AM 8435
Certification information is checked
28444 CRM9000 module illegally when certification information 8501
of DM1 is written
of DM2 is written
of DM3 is written
of DM4 is written
of DM5 is written
of DM6 is written
223/273
Code Code
of DM7 is written
of DM8 is written
of DM9 is written
28453 CRM9000 module illegally when certification information 850a
of DM10 is written
28454 CRM9000 module illegally when certification information 850b
of DM11 is written
28455 CRM9000 module illegally when certification information 850c
of DM12 is written
Transport transmission error (hardware
Initialize the unit, and retract notes
error code is added and such error is
28470 CRM9000 module according to the process flow or
reported where configuration file
failure is not updated)
Notes are found at SF10_13 (before the
Notes are found at SV01_04 (before the
Notes are found at SV04_05 (before the
Notes are found at ST03 (before the
Notes are found at sensor ST02 (before
the command is executed)
Notes are found at sensor ST01 (before
28479 CRM9000 module according to the process flow or 900a
Notes are found at ST11_12 (before the
28480 CRM9000 module according to the process flow or 900c
Notes are found at SU01_02 (before the
28481 CRM9000 module according to the process flow or 900d
Notes are found at SU03 (before the
28482 CRM9000 module according to the process flow or 900e
Notes are found at SU04_06 (before the
28483 CRM9000 module according to the process flow or 900f
224/273
Code Code
Notes are found at SU05 (before the
Notes are found at DM11SD01 (before
Notes are found at DM1SD02_03
(before the command is executed)
Notes are found at DM3SD01 (before
Notes are found at AMSA01_02
Notes are found at ST08_09 (before the
Notes are found at SF16 (before the
28495 CRM9000 module according to the process flow or 901b
Extremely wide notes are detected at
28561 CRM9000 module according to the process flow or 90c1
SF16 of exit transport
Notes to lower transport are extremely
28567 CRM9000 module according to the process flow or 90d1
inclined
Space between notes and lower
28568 CRM9000 module according to the process flow or 90d2
transport is extremely narrow
SF10_13 detects entry of unknown
notes
SV01_04 detects entry of unknown
notes
ST04_05 detects entry of unknown
notes
28574 CRM9000 module ST03 detects entry of unknown notes according to the process flow or 9105
225/273
Code Code
28579 CRM9000 module ST10 detects entry of unknown notes according to the process flow or 910a
notes
SU01_02 detects entry of unknown
notes
28582 CRM9000 module SU03 detects entry of unknown notes according to the process flow or 9115
SU04_06 detects entry of unknown
notes
28584 CRM9000 module SU05 detects entry of unknown notes according to the process flow or 9117
DM1SD01 detects entry of unknown
notes
notes
notes
notes
notes
DM40203 detects entry of unknown
notes
AMSA0102 detects entry of unknown
notes
notes
28594 CRM9000 module SF16 detects entry of unknown notes according to the process flow or 9132
226/273
Code Code
28595 CRM9000 module SF15 detects entry of unknown notes according to the process flow or 9133
28600 CRM9000 module SF10_13 detects exit of unknown notes according to the process flow or 9141
28601 CRM9000 module SV01_04 detects exit of unknown notes according to the process flow or 9142
28602 CRM9000 module ST04_05 detects exit of unknown notes according to the process flow or 9144
28603 CRM9000 module ST03 detects exit of unknown notes according to the process flow or 9145
28608 CRM9000 module ST10 detects exit of unknown notes according to the process flow or 914a
28610 CRM9000 module SU01_02 detects exit of unknown notes according to the process flow or 9154
28611 CRM9000 module SU03 detects exit of unknown notes according to the process flow or 9155
28612 CRM9000 module SU04 detects exit of unknown notes according to the process flow or 9156
DM1SD01 detects exit of unknown
notes
notes
notes
notes
notes
notes
227/273
Code Code
AMSA0102 detects exit of unknown
notes
28622 CRM9000 module SF16 detects exit of unknown notes according to the process flow or 9172
28623 CRM9000 module SF15 detects exit of unknown notes according to the process flow or 9173
When NF is recycled, there is no waste
28639 CRM9000 module note retract box, and the illegal notes Initialize the unit and retract notes 920e
enter the lower unit
During counting/depositing, notes enter
28640 CRM9000 module the retract box (the process may be Initialize the unit 920f
caused by full cassette and is not
allowed)
The count of the exit transport of NT is
28641 CRM9000 module Initialize and retract notes 9210
not matched during depositing
28642 CRM9000 module The retract count is not matched Initialize the unit 9211
During audit, number of notes
28643 CRM9000 module transmitted through the transport from Prompt failed audit, and audit gain 9212
recycling box to audit box is not
matchedaudit,
During (larger)
number of notes
recycling box to audit box is not
matched (smaller)
During audit, number of notes
audit box to recycling box is not
matchedaudit,
During (larger)
number of notes
audit box to recycling box is not
matched
The (smaller)
number of notes from DM1 to NF
output slot is larger than the specified
28663 CRM9000 module Reset the unit, and recycle 9231
number (number of notes from DM1 is
larger)
The number of notes from DM2 to NF
larger)
larger)
larger)
The number of notes from AM to NF
number (number of notes from AM is
larger)
Total number of notes to note outlet is
28668 CRM9000 module Reset the unit, and recycle 923f
larger than the specified value
output slot is smaller than the specified
smaller)
228/273
Code Code
smaller)
smaller)
smaller)
number (number of notes from AM is
smaller)
Total number of notes to note outlet is
28676 CRM9000 module Reset the unit, and recycle 924f
smaller than the specified value
28687 CRM9000 module output slot is smaller than the specified Reset the unit, and recycle 9261
number (due to empty cassette)
28696 CRM9000 module output slot is smaller than the specified Reset the unit, and recycle 926a
28697 CRM9000 module output slot is smaller than the specified Reset the unit, and recycle 926b
28698 CRM9000 module output slot is smaller than the specified Reset the unit, and recycle 926c
Number of notes actually entering DM1
28702 CRM9000 module during loading is larger than the set Prompt loading failure, and load again 9271
number of notes entering DM1)
229/273
Code Code
Number of notes actually entering
28711 CRM9000 module DM10 during loading is larger than the Prompt loading failure, and load again 927a
set number of notes entering DM10)
28712 CRM9000 module DM11 during loading is larger than the Prompt loading failure, and load again 927b
28713 CRM9000 module DM12 during loading is larger than the Prompt loading failure, and load again 927c
Number of notes actually entering all
cassettes during loading is larger than
28714 CRM9000 module Reload notes 927f
the sum of the set number of notes
entering cassettes
Number of consecutive rejected notes
exceeds the limit in withdrawal
Accumulative number of rejected notes
exceeds the limit in withdrawal
The denomination of note in cassette 1
28724 CRM9000 module is not matched with the set Mask the cassette and initialize the unit 9289
denomination of cassette in withdrawal
28725 CRM9000 module is not matched with the set Mask the cassette and initialize the unit 928a
28726 CRM9000 module is not matched with the set Mask the cassette and initialize the unit 928b
28727 CRM9000 module is not matched with the set Mask the cassette and initialize the unit 928c
28728 CRM9000 module is not matched with the set Mask the cassette and initialize the unit 928d
Where there is no audit box for Return the error code for three times,
28731 CRM9000 module withdrawing, the note form cassette 1 is and shield the cassette. Initialize, and 92a0
unacceptable retract notes
230/273
Code Code
28740 CRM9000 module withdrawing, the note form cassette 10 and shield the cassette. Initialize, and 92a9
is unacceptable retract notes
28741 CRM9000 module withdrawing, the note form cassette 11 and shield the cassette. Initialize, and 92aa
28742 CRM9000 module withdrawing, the note form cassette 12 and shield the cassette. Initialize, and 92ab
Transmission of notes through NF
lower transport SF10_13 that should
not happen is detected in the command
execution process
lower transport SV01_04 that should
execution process
lower transport ST04_05 that should
execution process
28748 CRM9000 module lower transport ST03 that should not Initialize the unit 9305
happen is detected in the command
execution process
execution process
execution process
execution process
execution process
28753 CRM9000 module lower transport ST10 that should not Initialize the unit 930a
execution process
execution process
231/273
Code Code
lower transport SU01_02 that should
execution process
28756 CRM9000 module lower transport SU03 that should not Initialize the unit 9315
execution process
execution process
execution process
lower transport DM1SD01 that should
execution process
lower transport DM1SD02_03 that
should not happen is detected in the
command execution process
lower transport DM3SD01 that should
28762 CRM9000 module Initialize the unit 931f
execution process
lower transport AM5SA01_02 that
execution process
execution process
28768 CRM9000 module lower transport SF16 that should not Initialize the unit 9332
execution process
28769 CRM9000 module lower transport SF15 that should not Initialize the unit 9333
execution
Notes process to stay between
are detected Initialize the unit, and retract notes
28774 CRM9000 module SF10_13 and SV01_04 for too long according to the process flow or 9401
time prompt the customer to take notes away
Notes are detected to stay between Initialize the unit, and retract notes
28775 CRM9000 module SV01_04 and ST04_05 for too long according to the process flow or 9402
232/273
Code Code
Notes are detected to stay between
ST04_05 and ST03 for too long time
ST03 and ST01 for too long time
ST10 and ST11_12 for too long time
ST11_12 and SU03 for too long time
28783 CRM9000 module ST11_12 and SV01_04 for too long according to the process flow or 940e
SU01_02 and SU03 for too long time
SU03 and SU05 for too long time
SU03 and SU04_06 for too long time
28787 CRM9000 module SU04_06 and DM1SD01 for too long according to the process flow or 9413
28788 CRM9000 module SU04_06 and DM1SD02_03 for too according to the process flow or 9414
long time prompt the customer to take notes away
28789 CRM9000 module SU04_06 and DM2SD02_03 for too according to the process flow or 9415
28790 CRM9000 module DM1SD01 and DM3SD1 for too long according to the process flow or 9416
28791 CRM9000 module DM1SD01 and DM3SD02_03 for too according to the process flow or 9417
28792 CRM9000 module DM1SD01 and DM4SD02_03 for too according to the process flow or 9418
ST01 and SF16 for too long time
SF16 and SF15 for too long time
233/273
Code Code
ST07 and ST08_09 for too long time
28797 CRM9000 module ST08_09 and AMSA0102 for too long according to the process flow or 9437
ST08_09 and ST10 for too long time
SU01_02 and ST13 for too long time
ST13 and SV01_04 for too long time
Notes are detected to stay at SF10_13 Initialize the unit, and retract notes
28806 CRM9000 module of main transport of NF for too long according to the process flow or 9509
Notes are detected to stay at SF16 of
main transport of NF for too long time
Notes are detected to stay at SV01_04
of NV transport
Notes are detected to stay at ST01 of
NT transport for too long time
Notes are detected to stay at ST04_05
of NT transport for too long time
234/273
Code Code
Notes are detected to stay at SU01_02
of UT transport for too long time
Notes are detected to stay at SU03 of
UT transport for too long time
Notes are detected to stay at SU04_06
of UT transport for too long time
Notes are detected to stay at DM1SD01
for too long time
Notes are detected to stay at DM3SD01
for too long time
Notes are detected to stay at
DM1SD02_03 for too long time
AMSA01_02 for too long time
Failed to power on tension cushion for
latch of AM
In the process of feeding and After three unsuccessful attempts,
28838 CRM9000 module withdrawing notes from AM, failed to perform iInitSetting to shield the 9575
power on tension cushion responding defective cassette
Notes are jammed at inlet of DM1
drum
drum
drum
drum
drum
drum
235/273
Code Code
drum
drum
drum
28848 CRM9000 module according to the process flow or 958A
drum
28849 CRM9000 module according to the process flow or 958B
drum
28850 CRM9000 module according to the process flow or 958C
drum
There is exception between count After three unsuccessful attempts,
28867 CRM9000 module sensor and transport sensor at inlet of perform iInitSetting to shield the 95A1
DM1 note drum responding defective cassette
28876 CRM9000 module sensor and transport sensor at inlet of perform iInitSetting to shield the 95AA
28877 CRM9000 module sensor and transport sensor at inlet of perform iInitSetting to shield the 95AB
28878 CRM9000 module sensor and transport sensor at inlet of perform iInitSetting to shield the 95AC
Clearing timeout of transport in DM1 Initialization failure, perform
28881 CRM9000 module drum (when notes are detected at iInitSetting to shield the responding 95B1
transport sensor in drum) defective cassette
236/273
Code Code
Clearing timeout of transport in Initialization failure, perform
28890 CRM9000 module DM10drum (when notes are detected at iInitSetting to shield the responding 95BA
28891 CRM9000 module drum (when notes are detected at iInitSetting to shield the responding 95BB
28892 CRM9000 module drum (when notes are detected at iInitSetting to shield the responding 95BC
When notes are withdrawn from DM1,
28895 CRM9000 module no note is withdrawn from reel within Initialize the unit 95C1
specified time
specified time
specified time
specified time
specified time
specified time
specified time
specified time
specified time
28904 CRM9000 module no note is withdrawn from reel within Initialize the unit 95CA
specified time
237/273
Code Code
28905 CRM9000 module no note is withdrawn from reel within Initialize the unit 95CB
specified time
28906 CRM9000 module no note is withdrawn from reel within Initialize the unit 95CC
specified time
When notes are feed into DM1, no note
28909 CRM9000 module Initialize the unit 95D1
enters reel within specified time
When notes are feed into DM10, no
28918 CRM9000 module Initialize the unit 95DA
note enters reel within specified time
28919 CRM9000 module Initialize the unit 95DB
28920 CRM9000 module Initialize the unit 95DC
Control failed when DM1 cassette is
full, and motor is not stopped timely
28932 CRM9000 module Initialize the unit 95EA
28933 CRM9000 module Initialize the unit 95EB
28934 CRM9000 module Initialize the unit 95EC
28953 CRM9000 module There is exception during transport Initialize the unit 9601
clearing
Reset action failure error (hardware Initialize the unit (the current execution
28960 CRM9000 module error code is added, and such error is succeeds, and use the unit only after
reported where configuration file is not initialization)
updated)
Failed to power on ransport diverter on Initialize the unit (the current execution
28962 CRM9000 module audit transport (after command is succeeds, and use the unit only after e502
executed) initialization)
238/273
Code Code
Failed to power on outlet diverter on Initialize the unit (the current execution
Failed to release transport diverter on Initialize the unit (the current execution
Failed to release outlet diverter on audit
28969 CRM9000 module succeeds, and use the unit only after e513
transport (after command is executed)
initialization)
Shutter closure failed (after command is
28979 CRM9000 module succeeds, and use the unit only after e611
executed)
initialization)
28982 CRM9000 module Unit that is not in place is detected succeeds, and use the unit only after ea02
initialization)
28983 CRM9000 module Note validator failed succeeds, and use the unit only after ea03
initialization)
28984 CRM9000 module Internal error succeeds, and use the unit only after ea04
initialization)
28985 CRM9000 module Actuator failed succeeds, and use the unit only after ea05
initialization)
28986 CRM9000 module Cassette error succeeds, and use the unit only after ea08
initialization)
28987 CRM9000 module Transportation error succeeds, and use the unit only after ea09
initialization)
29300 CRM9000 module Other unclear errors Contact the supplier for software None
Error occurs to the setting of cassette problem
Contact the supplier for software
29301 CRM9000 module None
priority in deposit problem
29302 CRM9000 module Communication with NV board failed Contact the supplier for software None
29303 CRM9000 module Sequence number image validation problem the supplier for software
Contact None
failed of sequence number image file
Storage problem the supplier for software
Contact
failed problem
29305 CRM9000 module Database operation failed Contact the supplier for software None
29306 CRM9000 module Retrieval failed problem
Contact the supplier for software None
29307 CRM9000 module Memory allocation failed problem the supplier for software
Contact None
29308 CRM9000 module Deletion of image file failed problem the supplier for software
Contact None
29309 CRM9000 module Back-up failed problem the supplier for software
Contact None
29310 CRM9000 module Loading of OCR dynamic library failed problem the supplier for software
Contact None
29311 CRM9000 module Operation of SQL file failed problem the supplier for software
Contact None
Database is being backed up, please try problem the supplier for software
Contact
again later problem
29313 CRM9000 module Unknown command in firmware Contact the supplier for software None
download
SRAM configuration failed in firmware problem the supplier for software
Contact
download problem
29315 CRM9000 module Data check error in firmware download Contact the supplier for software None
Operation program FLASH failed in problem the supplier for software
Contact
firmware download problem
Operation data FLASH failed in Contact the supplier for software
Communication timeout in firmware Contact the supplier for software
download problem
AM cassette reset failed in firmware Contact the supplier for software
download problem
DM1 cassette reset failed in firmware Contact the supplier for software
download problem
download problem
239/273
Code Code
download problem
download problem
Failed to start DM1 cassette upgrade in Contact the supplier for software
Failed to upgrade DM1 cassette in Contact the supplier for software
Incomplete downloaded file or file Contact the supplier for software
download failed in firmware download problem
Failed to obtain the version information
or the obtained version disagrees with Contact the supplier for software
the upgrade file version after firmware problem
download
Format error of downloaded file in Contact the supplier for software
Error of data sending or receiving in Contact the supplier for software
29336 CRM9000 module Data sending failed in firmware Contact the supplier for software None
29337 CRM9000 module download
CDM check failed in firmware problem the supplier for software
Contact None
29338 CRM9000 module downloadcheck error in firmware
Program problem the supplier for software
Contact None
Sector erasure failed in firmware problem the supplier for software
Contact None
Programming failed in firmware problem the supplier for software
Contact None
NV BIT failed in firmware download problem
Code programming failed in firmware problem the supplier for software
Contact
download problem
Downloaded file opening failed in Contact the supplier for software
Downloaded file reading failed in Contact the supplier for software
Failed to get version information of Contact the supplier for software
upgrade file in firmware download problem
Firmware program of this version is not
29346 CRM9000 module allowed to be downloaded in firmware None
problem
download
29347 CRM9000 module Communication establishment failed Contact the supplier for software None
29348 CRM9000 module Memory allocation failued problem the supplier for software
Contact None
29349 CRM9000 module Data sending failed problem
Waiting for ACK timed out; ACK problem
receiving failed. problem
29351 CRM9000 module ENQ sending failed Contact the supplier for software None
29352 CRM9000 module PackageID of received data is wrong. problem the supplier for software
Contact None
29353 CRM9000 module CRC check error occurred to received problem the supplier for software
Contact None
data occurred to received data or data
Error problem the supplier for software
Contact
receiving timed out problem
29355 CRM9000 module The device is busy Contact the supplier for software None
29356 CRM9000 module Parameter error problem the supplier for software
Contact None
29357 CRM9000 module Unsupported function problem the supplier for software
Contact None
29358 CRM9000 module Device status error problem the supplier for software
Contact None
problem
240/273
Code Code
Error occurred to operation of Contact the supplier for software
configuration file problem
Number of requested notes failed to Contact the supplier for software
match that of actual notes during problem
29361 CRM9000 module withdrawal
Article 36 operation is not supported Contact the supplier for software None
Configuration error occurred to article problem the supplier for software
Contact
36 operation problem
29363 CRM9000 module Hardware log reading failed Contact the supplier for software None
Denomination information conversion problem the supplier for software
Contact
failed problem
Amount of blacklist serial numbers is Contact the supplier for software
exceptional problem
29366 CRM9000 module Failed to load the dynamic library Contact the supplier for software None
AM cassette download failure in problem the supplier for software
Contact
29368 CRM9000 module Error code getting failed Contact the supplier for software None
Failed to obtain hardware version problem
number and distinguish hardware problem
Electronic journal versions Replace CF card or delete previous
31021 CF card A area is near full None
recorder records
Electronic journal Replace CF card or delete previous
31022 CF card B area is near full None
recorder records
Electronic journal
31040 Invalid command Check the parameters of the interface None
recorder
Electronic journal
31041 CF card A non-existence Install CF card None
recorder
Electronic journal
31042 CF card A is damaged Replace CF card None
recorder
31044 CF card A is full None
recorder records
Electronic journal
31045 CF card B non-existence Install CF card None
recorder
Electronic journal
31046 CF card B is damaged Replace CF card None
recorder
31048 CF card B is full None
recorder records
Electronic journal
31049 SAM card non-existence Install SAM card None
recorder
Electronic journal
31050 SAM card is damaged Replace SAM card None
recorder
Electronic journal Insert U-disk or replace U-disk, and
31051 U-disk non-existence None
recorder then try again
Electronic journal Replace U-dish or delete files in it, and
31052 U-disk memory is insufficient None
recorder then re-send the command
Electronic journal
31053 Fail to write CF card A Replace CF card None
recorder
Electronic journal
31054 Fail to write CF card B Replace CF card None
recorder
Electronic journal The date selected hasn't recording data,
31055 Data file non-existence None
recorder try again by selecting other date
Electronic journal Device can't be restart for the critical
31056 Replace the fault device None
recorder task is running
Electronic journal
31057 Insufficient permission Replace the fault device None
recorder
Electronic journal
31058 Fail to write file Replace CF card None
recorder
Electronic journal
31059 SAM card operating failure Replace the faulty device None
recorder
Electronic journal
31060 Fail to write RTC Replace the faulty device None
recorder
Electronic journal Contact the supplier and update
31061 Unsupported command None
recorder software
241/273
Code Code
31062 Command parameter error None
recorder software
Electronic journal Files in CF card A&B are different and
31063 Replace the faulty device None
recorder can't correct
Electronic journal
31064 Memory is insufficient Replace the faulty device None
recorder
Electronic journal
31065 PIN verification failure Check PIN None
recorder
Electronic journal
31066 Device hasn't been initialized Replace the faulty device None
recorder
Electronic journal
31067 Device is busy Replace the faulty device None
recorder
Electronic journal
31068 Read file error Replace the faulty device None
recorder
Electronic journal Re-configurate parameter or replace CF
31069 Configuration data error None
recorder card
Electronic journal Format of character string is incorrect Contact the supplier and update
31081 None
recorder when recording it by formatting software
31082 Data length is overlong None
recorder software
Electronic journal
31083 Fail to back up hard dish data Check hard disk space None
recorder
Electronic journal Invalid data length is specified when Contact the supplier and update
31084 None
recorder acquiring record data software
Electronic journal Check attribute of configuration file
31085 Fail to update the config file None
recorder and remove read-only attribute
Electronic journal Log file information hasn't been Contact the supplier and update
31086 None
recorder acquired software
Electronic journal
31090 Configuration file error Re-adjust the configuration None
recorder
Electronic journal Communication fault, check the
31097 Fail to send data None
recorder communication cable
31098 Data received is incorrect None
31161 U disk OCR Specified disk is not found Check system disk, replace U-disk None
Check read and write access, replace
31162 U disk OCR Fail to create or open file None
U-disk
31163 U disk OCR Fail to write file Check U-disk connection None
Download successfully but fail to check
31170 U disk OCR Try again None
the version
31171 U disk OCR Unable to download or download Try again None
31180 U disk OCR failure
Fail to convert denomination Try again None
information Check if the driver file is loaded in
31190 U disk OCR Loading DLL failed None
proper path
31191 U disk OCR Invalid parameter is loaded Ignore or update software None
Check the config file or
31196 U disk OCR Parameters setup error None
communication cable
Check if communication cable works
31197 U disk OCR Fail to send command None
in abnormal or USB driver installs
31198 U disk OCR Data received is incorrect incorrectly
Hardware fault, check it None
1) Check if the communication and
connection are in normal
31199 U disk OCR Communication timeout 2) Check if the USB driver is installed None
correctly
3) Reset NV if the problem remain
32011 document printer Paper low error Replenish papers None
32021 document printer Invalid parameter Software fault, contact supplier None
32022 document printer Unsupported function Software fault, contact supplier None
242/273
Code Code
If the cover is open, close it; if no
Printer is off-line (because no paper,
32071 document printer paper, reinstall the paper roll; if still None
cover is open, etc.)
have problem, contact supplier
32072 document printer Printer cover is open Close the cover None
32073 document printer Paper roll is used up Re-install the paper roll None
32074 document printer Recoverable error Replace the faulty equipment None
32075 document printer Un-recoverable error Replace the faulty equipment None
32076 document printer Cutter cut paper wrong Replace the faulty equipment None
32077 document printer Mechanism fault Replace the faulty equipment None
32097 document printer Fail to transmit command Check the cable or device None
32098 document printer Configuration file error Software problem, contact supplier None
32099 document printer Operation of printer timeout None
check the cable or device
TTP2130 invoice Contact the supplier and update
32221 Other error None
printer software
TTP2130 invoice
32222 Paper low error Replenish papers None
printer
TTP2130 invoice Print length error, number of bytes is Contact the supplier and update
32223 None
printer illegal software
32224 Set parameter wrong None
printer software
TTP2130 invoice Printing width is in conflict with the Contact the supplier and update
32225 None
printer left margin software
32226 Fail to read bitmap None
printer software
32227 Bitmap conflicts with the left margin None
printer software
32228 Bar-code parameter set error None
printer software
32251 PC allocate wrong memory None
printer software
TTP2130 invoice Paper is jammed in the presenter path,
32252 Fail to present None
printer clear the jams and print again
TTP2130 invoice Paper is jammed in the path, clear the
32253 Fail to cut paper None
printer jams and print again
The hole of invoice is in wrong
TTP2130 invoice
32254 Fail to find black mark position or the invoice is deformed, None
printer
replace paper or neaten the invoice to
TTP2130 invoice be printed
32255 Index error Hardware problem, contact supplier None
printer
TTP2130 invoice
32256 Check sum error Hardware problem, contact supplier None
printer
TTP2130 invoice
32257 Firmware error Hardware problem, contact supplier None
printer
TTP2130 invoice Paper is jammed in the presenter path,
32258 Retract timeout None
printer clear the jams and print again
TTP2130 invoice
32259 Stop running Hardware problem, contact supplier None
printer
TTP2130 invoice
32260 Unknown error Hardware problem, contact supplier None
printer
TTP2130 invoice
32261 Paper low error Replenish papers None
printer
TTP2130 invoice
32262 Print head is lifted up Press it down None
printer
TTP2130 invoice Stop printing, or it happens again and
32263 Print head overheat None
printer again, contact supplier
Check if there are papers jammed in
TTP2130 invoice
32264 Fail to present the presenter path, if this happens again None
printer
and again, contact supplier
Check if there are papers jammed in
TTP2130 invoice
32265 Path is jammed the presenter path, if this happens again None
printer
and again, contact supplier
243/273
Code Code
TTP2130 invoice
32296 Configuration file error Software problem, contact supplier None
printer
TTP2130 invoice Communication or hardware fault,
printer check the cable or hardware
32298 Received data error None
32299 Operation timeout None
32350 Bar-code Printer Data length is over the range Software problem, contact supplier None
32351 Bar-code Printer Invalid command Software problem, contact supplier None
32352 Bar-code Printer Error parameter Software problem, contact supplier None
32353 Bar-code Printer Paper in Presenter slot Take the printout away None
32354 Bar-code Printer Printhead is lifted up The printhead is open, close it None
32355 Bar-code Printer Paper-low Replenish label papers None
32356 Bar-code Printer Cutter error Hardware fault, contact supplier None
32357 Bar-code Printer Printhead overheat Hardware fault, contact supplier None
32358 Bar-code Printer Barcode data error Software fault, contact supplier None
32359 Bar-code Printer Abnormal status Hardware fault, contact supplier None
32390 Bar-code Printer Configuration file error Software fault, contact supplier None
32397 Bar-code Printer Fail to send command None
check the cable or hardware
32398 Bar-code Printer Received data error None
32399 Bar-code Printer Operation timeout None
32411 Stamp machine Having the same versions Warning prompt, ignore None
32412 Stamp machine Wait for initialization Warning prompt, initialize None
Check the parameters and re-send the
32421 Stamp machine Parameter error 0x3D
command
Update the firmware or contact the
32422 Stamp machine Unsupported command 0x31
supplier
32423 Stamp machine Command sequence error Check the command sequence None
32431 Stamp machine No paper Insert a paper 0x35,0x36
32432 Stamp machine Paper is jammed Clear the jammed paper manually 0x38
32434 Stamp machine Stamp non-existence Install a stamp 0x37
32435 Stamp machine Stamp is not locked Lock the cover of the equipment 0x39
32436 Stamp machine Stamp position error Hardware fault, contact the supplier 0x40
32440 Stamp machine Position parameter is illegal Reset the position and retry again 0x3B
Check if the file name of the download
32451 Stamp machine Fail to open the file path is match with that of the None
configuration file
32452 Stamp machine read/write file error Software fault, re-send the command None
32453 Stamp machine Illegal file Check if the download file is correct None
There is something wrong with the Examine and repair the stamp or
32470 Stamp machine 0x33
stamp head relative sensor
32471 Stamp machine Paper feeding fault Clear the jammed paper None
Power-on and initialize the machine,
32472 Stamp machine RAM running error replace the faulty equipment if the 0x32
problem still occurs
32479 Stamp machine Unknown error Update software None
Check the configuration file of the
32493 Stamp machine Communication component error None
32494 Stamp machine ACK response error Re-send the command None
Re-send the command, update software
32496 Stamp machine Data format error None
if the problem still occurs
Re-send the command or examine and
32497 Stamp machine Data packet error None
repair the communication cable
32498 Stamp machine Packet checking error None
32499 Stamp machine Communication timeout configuration file or communication None
cable or hardware device
244/273
Code Code
32505 Invoice printer Insufficient paper Replenish paper None
32531 Invoice printer Fail to read bitmap file Check the bitmap file path None
32532 Invoice printer Over-width print data Check the width of print data None
32533 Invoice printer PC allocates wrong memory Check the memory None
32534 Invoice printer Invoice printer cutter error Check cutter None
32535 Invoice printer Out of pape in invoice printer Replenish paper None
Error occurs when opening invoice
32536 Invoice printer Check the invoice printer cover None
printer cover
32538 Invoice printer Error occurs when reading Check the configuration files None
configuration
Print file number of bytes is
length error,
32539 Invoice printer Check the print length None
invalid
32540 Invoice printer Severe unrecoverable error occurs to Replace the invoice printer None
printer
Parameter setting error occurs to Check whether the parameters are
32541 Invoice printer None
invoice printer valid.
Error occurs to the command of invoice
32542 Invoice printer Check the command None
printer
32543 Invoice printer Uninitialized Call the initialization None
Check if the printer works normally
32544 Invoice printer Invoice printer off-line due to fault None
(out of paper and opened over, etc.)
Communication configuration Check the communication
32590 Invoice printer None
parameters or initialization configuration or cables
32591 Invoice printer communication
Fail error
to load the dynamic library Check for the dynamic library None
32598 Invoice printer Fail to send data Check the communication cable None
32599 Invoice printer Data receiving timed out Check the communication cable None
Bill Dispenser Warning error, ask maintenance
32611 Tray has no paper None
Module personnel to add invoice
Bill Dispenser Warning error, ask maintenance
32612 Carbon belt is few None
Module personnel to replace carbon belt
Bill Dispenser Ask maintenance personnel to add
32613 No carbon belt None
Module carbon belt
32614 Bill Dispenser There is paper in invoice escrow Wait for customer to get None
Module
32621 Bill Dispenser assembly
Invalid parameter Confirm legality of command None
Module
Bill Dispenser parameter
Check communication for exception
32625 FLASH erasing error None
Module and circuit board for exception
Bill Dispenser Check communication for exception
32626 FLASH writing error None
32627 File download is unfinished None
32628 File CRC check failure None
Bill Dispenser Check error occurred to the writing of Check communication for exception
32629 None
Module audit data in FLASH and circuit board for exception
Bill Dispenser Error occurred to the storage of CRC in CRC error when reading the audit data
32630 None
Module audit data zone in FLASH
32631 Error in device data zone None
32632 No data in device data zone None
32633 Bill Dispenser File upgrade error Check upgraded file for legality None
Module
Bill Dispenser Assign personnel for maintenance in
32639 Tray exception None
Module case of such exception
32640 Failed to send paper to scanning zone None
In case of such exception, give a paper
Bill Dispenser feed command to send all defective
32641 Dog-eared paper None
Module invoices to the escrow mechanism and
ask maintenance personnel to take
them
In away
case of such exception, give a paper
Bill Dispenser feed command to send overlapping
32642 Overlapping paper None
Module invoices to the escrow mechanism and
ask maintenance personnel to take
them away
245/273
Code Code
32643 Unlocked cassette None
Bill Dispenser Failed to transmit paper to print Assign personnel for maintenance in
32644 None
Module position case of such exception
Bill Dispenser Paper separation transport is not Assign personnel for maintenance in
32645 None
Module covered case of such exception
Bill Dispenser Exception of sensor of paper separation Assign personnel for maintenance in
32646 None
Module assembly case of such exception
32647 Ultrasonic wave is not installed None
Bill Dispenser feed command to send invoices to the
32648 Paper length exception None
Module escrow mechanism and ask
maintenance personnel to take them
Bill Dispenser away
Assign personnel for maintenance in
32649 Ultrasonic wave exception None
32650 Paper feeding failed None
Confirm whether the invoice length,
Bill Dispenser Setting of voice specification is width and SN code position are set
32651 None
Module exceptional exceptionally, or whether printed
invoice exceeds required range of
Bill Dispenser device
Assign personnel for maintenance in
32655 Failed to uplift print head None
32656 Print head reset failure None
Bill Dispenser Confirm whether the transmission data
32657 Print data download failure None
Module of upper layer is exceptional
Bill Dispenser Confirm whether the transmission data
32658 Length exception of print invoice None
Module of upper layer is exceptional
feed command to send unprinted
invoices to the escrow mechanism, ask
Bill Dispenser maintenance personnel to take them
32659 Print temperature exception None
Module away, and ask maintenance personnel
to confirm whether the ambient
temperature of the print head is
exceptional
32660 Broken carbon belt None
32661 Bill Dispenser Failed to print paper Ask maintenance personnel to taken None
Module away a paper feed command to send
Give
Bill Dispenser unprinted invoices to the escrow
32662 Print jammed paper None
Module mechanism, and ask maintenance
personnel to take them away
feed command to send unprinted
Bill Dispenser invoices to the escrow mechanism, ask
32663 Carbon belt is empty in print process None
Module maintenance personnel to take them
away, and inform maintenance
personnel of replacing carbon belt
32664 Print transport is opened None
Bill Dispenser Confirm whether length of download
32665 Print data download timed out None
Module data is exceptional
32670 Shutter closing failed None
32671 Shutter opening failed None
246/273
Code Code
If the shutter is open, wait for some
time and then give the closing
Bill Dispenser command (prevent the customer put
32672 There is foreign matter at the shutter None
Module his/her hand in it), and assign
personnel for maintenance if such error
Bill Dispenser lasts
Assignforpersonnel
a long time.
for maintenance in
32673 Exception of sensor of escrow assembly None
32674 Exception of shutter latch None
Give a paper feed command to send
Bill Dispenser paper in the transport to the escrow
32685 There is paper in the printer transport None
Module assembly, and assign personnel to take
the paper away
Give a paper feed command to send
Bill Dispenser There is paper in the paper feeding paper in the transport to the escrow
32686 None
Module transport assembly, and assign personnel to take
the paper away
Bill Dispenser Give a paper feed command despite of
32689 No paper in the transport None
Module no paper in the transport
32790 Bill Dispenser File check failed None
32791 Module
Bill Dispenser Incomplete file None
32792 Module
Bill Dispenser Memory error None
32793 Module
Bill Dispenser File reading/writing failed None
32794 Module
Bill Dispenser Image cutting failed Check format of image None
Module
Bill Dispenser Check communication configuration
32796 Communication error None
Module parameters
Bill Dispenser Resend the command, and Shut down
32797 Receive error data None
Module to check if errors still exist.
32798 Bill Dispenser Other error Other error None
Module
Bill Dispenser Check to confirm that the cable is well
32799 Command sending timeout None
Module connected.
34201 Cheque scanner Cheque has been transported to the Warning prompt, ignore None
34202 Cheque scanner escrow is exited
Cheque Take away the cheque None
34203 Cheque scanner Cheque has been saved into the cheque Ignore None
34205 Cheque scanner box
Cheque is retracted Ignore None
34210 Cheque scanner Unknown error Contact the supplier None
34211 Cheque scanner Other error Please contact the supplier None
34221 Cheque scanner Cheque is not inserted Insert the cheque again 4
Cheque conditions is unqualified,
34222 Cheque scanner Scanning error 9
return the cheque to user
Return the cheque to user or remove it
34223 Cheque scanner Cheque is jammed in feeder transport 3
manually
The cause may be that user catch the
check or don't insert deeply, in which
34224 Cheque scanner Cheque is jammed in entry slot 2
case return the cheque to user and let
them try again
1. Check the configuration file for the
length setting of cheque;
34225 Cheque scanner Cheque dimension is unqualified 6
2. The cheque dimension may be
unqualified, please return it to user
34226 Cheque scanner Cheque is too thick Return the cheque to user 7
initialize the equipment, if failed,
34227 Cheque scanner Cheque is jammed in transport please use the maintenance software 8
from supplier to clear the transport
34228 Cheque scanner Interior error Replace the faulty device 1500
Obverse scanner is non-existent or
34229 Cheque scanner Replace the faulty device 1501
unavailable
Inverse scanner is non-existent or
unavailable
MICR character recognizer is non-
existent or unavailable
247/273
Code Code
Obverse endorsement function is
unsupported or unavailable
Inverse endorsement function is
unsupported or unavailable
Stamp function is unsupported or
unavailable
Orientation function is unsupported or
unavailable
34236 Cheque scanner Interior error Contact the supplier and update 1600
34237 Cheque scanner Interior error softwarethe supplier and update
Contact 1601
34238 Cheque scanner Interior error software
Contact the supplier and update 1700
Contact 2000
Contact 2001
Contact 1099
Contact 1100
34243 Cheque scanner Cheque scanner, equipment not software the equipment
initialize 1200
34244 Cheque scanner initialized
Interior error Contact the supplier and update 10000
Contact 10001
Contact 10002
Contact 10003
Contact 30001
Contact 30002
Contact 30004
34251 Cheque scanner Interior error software
Contact the supplier and update 30005
Contact 30006
34253 Cheque scanner Fail to find file software
Check the file suffix and directory 30010
1. Check the configuration file for the
MICR type setting of cheque;
34254 Cheque scanner MICR read error 2. Check the insert direction; None
3. The cheque may be false or other
thing is inserted
34255 Cheque scanner No cheque in the escrow area Contact the supplier None
Figure that will be converted is not a
34256 Cheque scanner Contact the supplier None
color one
34257 Cheque scanner Fail to read OCRB Contact the supplier None
Cassette lid is opened or cassette is
34271 Cheque scanner Check if the cassette is connected well 12
unavailable
34272 Cheque scanner Cassette is full Empty the cassette 11
34273 Cheque scanner Cover of scanning parts is opened Close the cover completely 5
34274 Cheque scanner Interior error 13
supplier
supplier
34276 Cheque scanner Temperature out of allowed range Check the range of operation 19
temperaturereplace the faulty device if
Initialized,
the problem still occurs
Initialized, replace the faulty device if
34278 Cheque scanner Interior error None
248/273
Code Code
Fail to find 'setupapi.dll' in directory Copy 'setupapi.dll' to the directory
34287 Cheque scanner None
'system32' 'system32'
Check if the equipment is powered on
34288 Cheque scanner Equipment do not exist None
and USB cable is connected well
34289 Cheque scanner Equipment is being used by other Stop other processes manually None
process Hardware fault, please contact the
34290 Cheque scanner Unknown state None
supplier
Copy 'setupapi.dll' to the directory
34291 Cheque scanner No required functions in 'setupapi.dll' None
'system32'
34292 Cheque scanner Interior error Replace the faulty device None
34294 Cheque scanner Firmware error Replace the faulty device None
34411 Passport scanner No initialization initialize the device None
initialize the device, examine and
34412 Passport scanner Fail to initialize None
repair the equipment if the problem
34413 Passport scanner Device is suspended occurs again.
34414 Passport scanner Equipment is busy software
Exit the relative program None
Check if the power is drop-off or
34415 Passport scanner Equipment is not found None
communication cable is in good
34416 Passport scanner Document accessing error connection
Fail to read/write the equipment softwarethe supplier and update
Contact
34417 Passport scanner None
sequence number software
34418 Passport scanner Fail to load the relative driver Contact the supplier and update None
Incorrect parameter has been softwarethe supplier and update
Contact
transmitted to equipment software
34420 Passport scanner Wait for inserting document timeout Insert the cheque None
34430 Passport scanner Camera is not found Contact the supplier and update None
34431 Passport scanner Camera is busy softwarethe supplier and update
Contact None
34432 Passport scanner Camera hardware error softwarethe supplier and update
Contact None
34433 Passport scanner Camera setting error softwarethe supplier and update
Contact None
34434 Passport scanner RF device is not found softwarethe supplier and update
Contact None
34435 Passport scanner Fail to read RF data software
34450 Passport scanner Decoding failure softwarethe supplier and update
Contact None
34460 Passport scanner No document is inserted in place software
Insert document in the proper position None
34470 Passport scanner Interior error Contact the supplier and update None
softwarethe supplier and update
Driver parameters sent from upper layer Contact
is invalid software
34491 Passport scanner Configuration file error Contact the supplier and update None
software
Check if the power is drop-off or
34492 Passport scanner Equipment is disconnected None
communication cable is in good
34495 Passport scanner Loading DLL failed connection
Check the relative DLL None
Bill Dispenser The scanner is running (restarted by
34521 None
Module Scan starting a video)
Module
Bill Dispenser The scanner has stopped (stop in a
34522 None
Module Scan stopped status)
Module
Bill Dispenser The scanner has paused (pause in a
34523 None
Module Scan pause status)
Module
Bill Dispenser Set correct image file format (bmp, jpg,
Module Scan png)
Module Check whether VID and PID set at the
Bill Dispenser iSetSupportDevice interface are the
34542 Module Scan Unsupported file format same as camera equipment, and check None
Module to confirm that the camera equipment
is not disconnected.
Bill Dispenser Check whether the camera is
34543 Unsupported device None
Module Scan disconnected; if not, try to turn on the
Module
Bill Dispenser camerawhether
Check again. the camera is
34544 Failed to create COM instance None
Module camera again.
249/273
Code Code
34545 Failed to query COM interface None
Module
34546 Failed to add filter None
Module
Bill Dispenser camera again. the camera is
Check whether
34547 Failed to set media type None
Module
34548 Failed to set display window None
Module
Bill Dispenser camera again.
34549 Failed to start video playback Turn on the camera first None
Module Scan
Module
Bill Dispenser The scanner has been turned off (turn it
34550 Start the camera first None
Module Scan on first)
Module
Bill Dispenser The scanner has stopped (turn it on Check whether the camera is
34551 None
Module Scan first) disconnected; if not, try to turn on the
Module
The buffer set for getting the image
34552 Module Scan Failed to create file data is too small; allocate a larger None
Module buffer to replace it.
Check whether the camera is connected
Bill Dispenser
properly and the program (windows 7)
34553 Module Scan The image data buffer is too small None
is started up under the administrator
Module
permission.
Bill Dispenser
34555 Failed to create cache Shut down to check None
Module Scan
Module
Bill Dispenser
34556 Failed to identify OCR Retry None
Module Scan
Module
Bill Dispenser Modify BillType in the configuration
34557 OCR bill configuration error None
Module Scan to a legal value
Module
34558 The camera is not in the running status None
Module
34598 The scanner is disconnected Reconnect None
Module Scan
Module
34599 Scanner communication timeout None
Module
Document scanning camera again.
34821 Invalid parameter None None
and retracting
module scanning
Document
34822 Unsupported command None None
and retracting
module scanning
Document
34824 Undefined error None None
and retracting
module scanning
Document
34826 Wait for initialization Initialize and retry None
and retracting
module
Document scanning Retry, and Shut down for maintenance
34837 Outer shutter opening timeout None
and retracting if the fault still exists
module scanning
Document Retry, and Shut down for maintenance
34838 Shutter closing timeout None
module scanning
Document Action of moving pinch roller to taking Retry, and Shut down for maintenance
34839 None
and retracting position times out if the fault still exists
module scanning
Document The retract box is full or paper is
34840 Check the retract box None
and retracting jammed
module
34841 Retract timeout None
module scanning
Document Retry, and Shut down for maintenance
34842 Inner shutter opening timeout None
module scanning
Document Error occurs when reading or writing Check the configuration file of the
34892 None
and retracting configuration file communication interface
module
Document scanning Check communication configuration
34893 Communication assembly error None
and retracting parameters
module scanning
Document Check the communication cable or
34894 Command sending error None
and retracting hardware devices
module scanning
34895 Error occurs when sending ENQ None
module
250/273
Code Code
34896 Error occurs when receiving data None
module
Document scanning
34897 NAK received Retry None
and retracting
module scanning
34898 The device gives no response None
module scanning
34899 Waiting for response times out None
module
Receipt
34921 Fail to check command Resend the command 1
receiving
Receipt Initialize the machine for 3 times. If
34922 receiving Paper is jammed the paper is still jammed, manually 2
module remove it as per the prompt
Receipt Scanning module is at an abnormal Shut down machine and send
34923 3
receiving voltage prompt of abnormal voltage
module
Receipt Ink cartridge is at an abnormal Stop service and send prompt of
34924 4
receiving voltage abnormal voltage of ink cartridge
module
Receipt
34925 Error of scanner hardware initialization 5
receiving
Receipt
34926 Memory overflow Reset + initialization 6
receiving
Receipt
34927 Misguidance of scanner Reset + initialization 7
receiving
Send prompt of uninstalled ink
cartridge (select and configure the
34928 Ink box Ink cartridge is not installed 8
ink cartridge, and confirm the
configuration)
34929 Ink box Ink cartridge is empty Feed powdered ink 9
34930 Ticket box Invoice box of scanner is open Close invoice box 10
34931 Ticket box Cashbox is full Stop service, Prompt cashbox is 16
Receipt Reset is not allowed in current full
34932 Prompt error information 20
receiving operation
module
Receipt
34933 Fail to calibrate CIS Recalibrate 22
receiving
Receipt
34934 Fail to calibrate sensor Recalibrate 21
receiving
Receipt
34935 Paper is jammed in entry slot initialization 26
receiving
Receipt Initialize (remove paper jam
34936 Identify paper jammed in transport 27
receiving manually)
34937 Ticket box motor Motor of invoice box is not in place Check the motor of invoice box 29
Paper is jammed at interface Initialize (remove paper jam
34938 Transport 30
between transport and invoice box manually)
Receipt
34939 No invoice is detected initialization 31
receiving
Receipt abnormality according to
34940 receiving Invoice is not allowed to enter requirements. It is 11
module suggested to refund invoice.

34960 receiving Fail to identify algorithm requirements. It is None

34961 receiving Fail to save image requirements. It is None
251/273
Code Code
Receipt
34991 This function is not supported None None
receiving
Receipt The image format is not supported Check the input parameters
34992 None
receiving for storage
module
Receipt Check the input parameters
34993 Invalid parameters None
receiving
Receipt Personnel maintenance is required
34994 Fail to communicate None
receiving in case of the abnormality
module Check whether the invoice length,
Receipt width and SN code position are set
34995 receiving Invalid command correctly, or whether invoice is None
module printed according to the
requirements of device
Receipt
34996 Receive error data Resend the command None
receiving
Receipt
34997 Haven't initialized yet initialization None
receiving
Receipt
34998 Other undefined error Resend the command None
receiving
Receipt Check whether the communication
34999 receiving Command sending times out cable works normally and try to None
module resend command
Switching output Contact the supplier and update
module software
35021 Error parameter None
module software
module software
Switching output
35023 Device is abnormal Replace the faulty device None
module
35079 Unknown error None
module software
Switching output
35091 Serial configuration error Check the configuration file None
module
Switching output Communication or hardware fault,
35094 Receive NAK and the sent data error None
module check the cable or hardware
35098 Waiting ACK timeout None
35099 Waiting response timeout None
Display screen of Confirm that the driver file is under the
35290 Loading DLL failed None
note sorter designated directory
Display screen of Resend after confirming that the
35291 Invalid parameter None
note sorter parameters are correct
Display screen of
35292 Communication is not set Set the communication None
note sorter
Display screen of Error occurs when configuring Check the configuration file; or check
35296 None
note sorter parameters in the configuration file the status of device communication.
Display screen of Check the communication. Check
35297 Command sending failed None
note sorter whether the USB driver is installed
Display screen of correctly.
35298 Error occurs when receiving data Hardware fault None
note sorter
252/273
Code Code
Check the communication. Check
Display screen of whether the USB driver is installed
35299 Communication tiemout None
note sorter correctly. Call the reset NV interface
and retry after removing any physical
40001 User keypad Keypad is disabled fault.
Keypad needs to be enabled s0
40002 EPP keypad EPP is in proper inputting status Status prompt, ignore s2
40003 EPP keypad EPP is in PIN inputting status Status prompt, ignore s3
40004 EPP keypad EPP is in keypad testing status Status prompt, ignore s4
40005 EPP keypad EPP is in PWD inputting status Status prompt, ignore s5
40006 EPP keypad EPP is in Key Part inputting status Status prompt, ignore s6
40007 EPP keypad EPP is in function key inputting status Status prompt, ignore s7
40019 EPP keypad Undefined status Warning prompt, update software None
40021 EPP keypad Battery voltage is low Warning prompt, Replace the battery p1
Apply power to the EPP for at least
Next startup to enter anti-Kuhn attack
four hours. It is recommended to power
40022 EPP keypad mode, that is, only after powered for 20 None
for 20 hours or more continuously to
minutes can the system start up
reset system and clear counter
Apply power to the EPP for at least
EPP is gonna to enter anti-Kuhn attack four hours. It is recommended to power
40023 EPP keypad None
mode for 21 hours or more continuously to
reset system and clear counter
Firmware version should be consistent
40024 EPP keypad ignore None
with the firmware to be downloaded
Check whether the user needs to roll
The current medium version number is
40025 EPP keypad back to the previous version, and None
higher than that to be downloaded
modify the configuration file
Linkage alarm signal confirmed, stop Check for criminal, and check that
40030 SP fault None
service software and hardware work normally
SIU SP process is abnormal or is not
40031 SP fault Check SP exception information None
OPEN
40041 EPP keypad Password for check is not input Retry and input the password None
40042 EPP keypad PARTB is not input Retry, and input 16 or 32, 48-bit key None
40043 EPP keypad PARTC is not input Retry, and input 16 or 32, 48-bit key None
40045 EPP keypad Command don't exist Check if the command is correct ncm
40046 EPP keypad Error parameters Check if the parameter is legal npm
40047 EPP keypad Input and output parameter error Check whether the parameters are valid nil,npm
Command sequence error, which means
40048 EPP keypad device is unable to perform this Check if the flow is logical None
function in current state
40049 EPP keypad The key bit length is not correct Check whether the key length is valid nil
40050 EPP keypad Key don't exist Check if the parameter is legal nky
40051 EPP keypad Key was not installed Check if the flow is logical nlk,ntk
40052 EPP keypad Key was not backed up Check if the parameter and flow is nbk
40053 EPP keypad Illegal key length logical if the parameter is legal
Check nkl
40054 EPP keypad The key attribute is invalid or not Check if the parameter is legal nwu
40055 EPP keypad assigned
Key don't support this function Check if the parameter is legal nwk
40056 EPP keypad The assigned decryption key is invalid Check whether the parameters are valid nwm
The assigned key does not support this
40057 EPP keypad Check whether the parameters are valid nnl
installation mode
Check the process, and set the key
40058 EPP keypad Key purpose attribute is not set nnu
attribute first
Check whether the key purpose
40059 EPP keypad Key purpose cannot be changed nhu
parameters are valid
40060 EPP keypad Illegal initial value Check if the parameter is legal nws
40061 EPP keypad Fail to input PIN Check if the flow is logical nnf
The number of times PIN has been Too frequent to call the interface
40062 EPP keypad nwa
inputted overrun iGetPinBlock
Use correct key to get MAC for
40063 EPP keypad MAC verification failed nmc
random number operation
40064 EPP keypad PWD was not inputted Check if the flow is logical nnp
40065 EPP keypad PWD value or length inputted is illegal Retry and input 4 to 12-bit value npl
253/273
Code Code
Retry, the new and old passwords
40066 EPP keypad PWD verification failed npw
typed do not match
40067 EPP keypad KeyPart value is illegal Retry, and input 16 or 32, 48-bit key nnA,nnB,nnC
The value of PWD or KeyPart inputted Retry, the two passwords typed do not
40068 EPP keypad nwi
differs in two times match
40069 EPP keypad Signature data verification error Check if the signature data is illegal nsg
BPK can only be input once(PCI2.0 nh1
40070 EPP keypad Check if the process is legal
keypad error code) (V1.06 has been deleted)
RKL has no random number, and the
nr1
40071 EPP keypad master key can only be input Check if the process is legal
(V1.06 has been deleted)
once(PCI2.0 keypad error code)
Key value is the same as other key Change the input key value, the same
40072 EPP keypad nkv
value already set (PCI2.0 keypad error two keys cannot be input
code) Password cannot be input too
Frequency of password input exceeds frequently (wait for 12 minutes with
40073 EPP keypad nww
the limit (PCI2.0 keypad error code) the machine being powered on, if the
input is wrong for 6 times
Remove when the keypad is locked successively)
40074 EPP keypad (illegal removal) nsL
(PCI2.0 keypad error code)
Remove when the keypad is not locked
40075 EPP keypad (legal removal) nsU
(PCI2.0 keypad error code)
The keypad is not locked (PCI2.0
40076 EPP keypad Lock the keypad nsu
keypad error code)
40077 EPP keypad Required certificate is not installed Install the required certificate nla
40078 EPP keypad Remote key input is not started Input the remote key nrp
The data is incorrect, please input
40079 EPP keypad Validation failed nic
correct data
Encrypt Pin Pad Please contact administrator to
40080 Fail to verify TMP encoder None
(EPP) register TPM
NAK is received, check code error of
40081 EPP keypad Check the format of packet None
the sending package
Check if the firmware version and DLL
40082 EPP keypad Waiting response timeout None
version match
40083 EPP keypad Illegal packet is received None
version match
40085 EPP keypad Undefined error None
version match
Redownload in mode 1, and return to
40086 EPP keypad Switching to ULM mode error None
the factory for repair if download fails
40087 EPP keypad Download directory is blank Reset the download directory None
40088 EPP keypad Download directory don't exist Check if the directory is legal None
Check whether bootstrap program
(loader.des) and medium program
40089 EPP keypad No file in the download directory None
(YT2.480.027 Vx.xx.des) are placed
under the download directory
Copy 'Loader.des' file to download
40090 EPP keypad Loader does not exist or is incomplete None
directory
40091 EPP keypad Fail to download 'loader' None
Firmware file don't exit or is Copy YT2.480.027 Vx.xx.des file
incomplete under the download directory
40093 EPP keypad Fail to download firmware file None
Check the download configuration
Type of firmware to be downloaded is
40094 EPP keypad information and the corresponding None
not same as the one in the module
firmware file
Check the download configuration
Version of firmware upgraded is not information, then redownload in mode
same as the one in the upgraded file 1, and return to the factory for repair if
download fails
254/273
Code Code
The driver does not match the hardware If the hardware does not match the
type driver, drive with appropriate hardware
40097 EPP keypad Sticky key Check if a key is pressed nkp
40098 EPP keypad Sending data error Check the serial port and serial hub None
Repair the device or communication
40099 EPP keypad Waiting ACK timeout None
cable, and retry
Command of registering palm vein has
40121 Palm vein reader been deleted, return by adjusting the Operation prompt, ignore None
fourth parameter of the function
vProcFun2of comparing palm veins has
Command
vProcFun2
Command of collecting palm vein has
vProcFun2
Fail to compare with palm veins, return
40141 Palm vein reader by adjusting the fourth parameter of the Status prompt, ignore None
function vProcFun2
40142 Palm vein reader Parameters error Contact the supplier and update None
40143 Palm vein reader Verification libraries component error softwarethe supplier and update
Contact None
40144 Palm vein reader Fail to allocate memory softwarethe supplier and update
Contact None
40145 Palm vein reader Fail to create the thread softwarethe supplier and update
Contact None
40146 Palm vein reader Unsupported operation softwarethe supplier and update
Contact None
software the faulty device if its
Replace
40147 Palm vein reader Temperature is abnormal None
temperature is in a range of 0℃-60℃
40148 Palm vein reader Communication cable is in abnormal Check communication cable None
40149 Palm vein reader status is not found
Sensor Check communication cable None
40150 Palm vein reader Incorrect data Contact the supplier and update None
40151 Palm vein reader Sensor error software
Replace the faulty equipment None
Multitasking error (other command is Contact the supplier and update
40152 Palm vein reader None
being executed) software
40190 Palm vein reader Communication configuration file error None
configuration file or communication
40191 Palm vein reader Loading DLL failed cable the supplier and update
Contact None
40199 Palm vein reader Communication timeout software
Check the communication cable None
40200 Fingerprint reader Carry out successfully / Match correctly Status prompt, ignore None
40201 Fingerprint reader Match failure Status prompt, ignore None
40202 Fingerprint reader Operation is interrupted Status prompt, ignore None
Parameters configuration is abnormal,
40210 Fingerprint reader Warning prompt, ignore None
using default parameter is required
40221 Fingerprint reader Illegal parameter Check the parameters and try again None
40222 Fingerprint reader Command sequence error Adjusting command sequence None
40223 Fingerprint reader Undefined function or command Ignore None
Interface format error, check the
40224 Fingerprint reader Check DLL name and path None
relative DLL
40231 Fingerprint reader Waiting initialization initialize the equipment None
40233 Fingerprint reader Equipment is busy Try again later None
40234 Fingerprint reader Operation timeout Prompt, ignore None
40235 Fingerprint reader Collection failure Try again None
40236 Fingerprint reader Operation failure initialize the equipment and try again None
40237 Fingerprint reader Executing the command failed Try again None
40240 Fingerprint reader Memory is insufficient Try again None
40241 Fingerprint reader Document read/write failure Try again None
40242 Fingerprint reader Invalid file data Check that the file format is correct None
40243 Fingerprint reader Getting the permission failed Check that the driver is installed None
40260 Fingerprint reader Other error correctly
Update software None
Check the parameters in the
40291 Fingerprint reader Communication component error None
communication config file
40292 Fingerprint reader Parameters setting error Check the parameters in the config file None
40293 Fingerprint reader Data sent failure Check communication cable None
40298 Fingerprint reader Data received is wrong Check communication cable None
255/273
Code Code
Check the config file for the
40299 Fingerprint reader Communication timeout None
Notes are retracted during initialization, Notes are retracted, which is recorded
41021 Note stacker None
warning code by the application layer
Retract the notes if it's in non-
41022 Note stacker Note in note stacker, warning code None
dispensing state
Empty the reject box, or install the
41031 Note stacker Reject vault is full or don't exist None
reject vault
41032 Note stacker Fail to open shutter Replace the faulty device None
41033 Note stacker Fail to close shutter Replace the faulty device None
41034 Note stacker Note stacker fault Replace the faulty device None
Note is left in note stacker when is The note is jammed in the note stacker,
41035 Note stacker None
retracted remove it manually
41036 Note stacker Note is jammed in transport Remove the jammed note manually None
41037 Note stacker Shutter is abnormal Replace the faulty device None
41038 Note stacker Motor is blocked The shutter is jammed, clear it None
Fail to reset note stacker when notes are manually
41039 Note stacker Replace the faulty device None
retracted
41040 Note stacker Fail to retract notes during retract Replace the faulty device None
Position of note stacker error ( the
41041 Note stacker shutter can not be opened when notes Replace the faulty device None
are retracted)
Position of note stacker error (note can't
41042 Note stacker Replace the faulty device None
be retracted when the shutter is opened)
41043 Note stacker DLL used by equipment is inconsistent Contact the supplier and update None
Fail to open the shutter for the solenoid software
41044 Note stacker Hardware fault, contact the supplier None
fail to be opened
41051 Note stacker No ACK answer, communication failed Contact the supplier and update None
41052 Note stacker ACK answer error softwarethe supplier and update
Contact None
41053 Note stacker Packet format error softwarethe supplier and update
Contact None
41054 Note stacker Illegal command softwarethe supplier and update
Contact None
41055 Note stacker Serial configuration error software
41056 Note stacker Fail to initialize COM components softwarethe supplier and update
Contact None
software
41057 Note stacker Other unknown error None
hardware is ok
41099 Note stacker Communication timeout None
hardware is ok
41100 Withdrawal shutter Shutter is normal, normal code Ignore None
41101 Withdrawal shutter Shutter is closed, normal code Ignore None
41102 Withdrawal shutter Shutter is opened, normal code Ignore None
41120 Withdrawal shutter Invalid command is received, warning Update software None
41140 Withdrawal shutter code sensor is bad
Shutter Maintain or replace the faulty device None
When opening shutter, motor or shutter
41141 Withdrawal shutter Fail to open shutter, shutter is closed None
is blocked, clear the foreign object
Fail to open shutter, shutter is half- manually
When opening shutter, the shutter is
opened and blocked jammed, clear the foreign object
manually
Fail to close shutter, motor is blocked, When closing shutter, the motor is
shutter is opened blocked, clear the foreign object
Fail to close shutter, shutter is half- manually
When closing shutter, the shutter is
opened and blocked jammed, clear the foreign object
manually
When closing shutter, the shutter is
Fail to close shutter, shutter is blocked
41145 Withdrawal shutter jammed or blocked by people, clear the None
by foreign object (full-opened)
foreign object manually
41146 Withdrawal shutter COM components error Contact the supplier and update None
41147 Withdrawal shutter Invalid data is returned softwarethe supplier and update
Contact None
41148 Withdrawal shutter Shutter is abnormal software or replace the faulty device
Maintain None
41149 Withdrawal shutter Fail to move the shutter slightly Check the shutter and retry None
41150 Withdrawal shutter Loading the library failed signal board and dynamic library of None
shutter are under the same directory
41199 Withdrawal shutter Communication timeout None
hardware is ok
256/273
Code Code
41201 TIM002 Invalid command Re-send command None
41202 TIM002 Invalid parameter Input correct parameter, re-send None
41203 TIM002 Fail to find card ticket command
Check the card ticket None
41204 TIM002 Fail to read card ticket Check the card ticket None
41205 TIM002 Fail to write card ticket Check the card ticket None
41206 TIM002 Fail to read the RFID tag of ticket box Check the card ticket None
41207 TIM002 Fail to write the RFID tag of ticket box Check the card ticket None
41208 TIM002 Fail to read device type number Please contact supplier None
41209 TIM002 Fail to write device type number Please contact supplier None
41210 TIM002 Fail to get Log pointer Please contact supplier None
41211 TIM002 Fail to read Log Please contact supplier None
41212 TIM002 Fail to write Log Please contact supplier None
41220 TIM002 Card don't exitat reading area Check the reading area None
41221 TIM002 Card exit slot is jammed by card Clear the presenting channel None
41222 TIM002 Invalid card ticket at exit slot Clear the presenting channel None
41223 TIM002 Get no card from A ticket box Re-send command None
41224 TIM002 Get no card from B ticket box Re-send command None
41225 TIM002 Card from A ticket box is unhooked Re-send command None
41226 TIM002 Card from B ticket box is unhooked Re-send command None
41227 TIM002 Presenting channel is blocked Clear the presenting channel None
41228 TIM002 Scratch channel is blocked Clear the scratch channel None
41230 TIM002 A ticket box is empty Replace the ticket box None
41231 TIM002 B ticket box is empty Replace the ticket box None
41232 TIM002 Both A and B ticket box is empty Lift the ticket box None
41233 TIM002 A ticket box handle isn't lifted Lift the handle None
41234 TIM002 B ticket box handle isn't lifted Lift the handle None
41235 TIM002 Both A and B ticket box handle isn't Lift the handle None
41236 TIM002 lifted
A ticket box cover is not opened Open the cover None
41237 TIM002 B ticket box cover is not opened Open the cover None
Both A and B ticket box cover is not
41238 TIM002 Open the cover None
opened
41239 TIM002 A ticket box don't exist Please insert the box None
41240 TIM002 B ticket box don't exist Please insert the box None
41241 TIM002 Both A and B ticket box don't exist Please insert the box None
41242 TIM002 Reject box is full Please clear the box None
41243 TIM002 Reject box don't exist Please insert the box None
41250 TIM002 Scratch channel sensor fault Please contact supplier None
41256 TIM002 CCAS fault Please contact supplier None
41257 TIM002 CCBS fault Please contact supplier None
41258 TIM002 RPS fault Please contact supplier None
41259 TIM002 ECS fault Please contact supplier None
41260 TIM002 RCS fault Please contact supplier None
41261 TIM002 RES fault Please contact supplier None
41265 TIM002 Cam A is blocked Clear the cam manually None
41266 TIM002 Cam B is blocked Clear the cam manually None
41267 TIM002 Scratch motor fault Please contact supplier None
41268 TIM002 Main motor fault Please contact supplier None
41269 TIM002 Reject diverter fault Please contact supplier None
41270 TIM002 B ticket box is unavailable Please replace the box None
41271 TIM002 A ticket box is unavailable Please replace the box None
41272 TIM002 Both A and B ticket box is unavailable Please replace the box None
41290 TIM002 Other error Please contact supplier None
41291 TIM002 Serial port setting error Please check the config file None
41292 TIM002 Communication error Software fault, please contact supplier None
41293 TIM002 Configuration file error Please check the config file None
41294 TIM002 Unpack error Software fault, please contact supplier None
41295 TIM002 Machine is protected Please contact supplier None
Please check the device or
41299 TIM002 Timeout error None
communication cable, try again after
41421 TIM004 No card in reading area trouble-shooting
Ignore None
41422 TIM004 The card is placed reversely Normal, handling is not required None
41423 TIM004 Card exception Normal, handling is not required None
257/273
Code Code
41424 TIM004 There is a card in the card reading Normal, handling is not required None
41425 TIM004 position
There is a card at the exit Normal, handling is not required None
41426 TIM004 There is a card in the diverter position Normal, handling is not required None
41441 TIM004 Invalid command Contact the supplier and update None
41442 TIM004 Invalid parameter software
Check interface parameters None
41443 TIM004 Electronic ID1 fault Replace the faulty equipment None
Examine and repair the equipment or
41446 TIM004 Fail to read card ticket box None
communication cable and try again
41447 TIM004 Fail to write card ticket box None
41448 TIM004 Fail to read equipment model None
41449 TIM004 Fail to write equipment model None
41450 TIM004 Fail to read Log None
41451 TIM004 Fail to write Log None
41452 TIM004 EEPRO fault None
41453 TIM004 Card jam in exit slot Remove the jammed card None
41454 TIM004 Card jam in reading area Remove the jammed card None
41455 TIM004 Card box A feed card failed Try again None
41456 TIM004 Card box B feed card failed Try again None
41457 TIM004 Card jam in transport Remove the jammed card None
41458 TIM004 Card jam in card box A entry transport Remove the jammed card None
41459 TIM004 Card jam in card box B entry transport Remove the jammed card None
41460 TIM004 Handle of card box A is not hoisted Maintenance None
41461 TIM004 Handle of card box B is not hoisted Maintenance None
41462 TIM004 Handles of card box A & B are not Maintenance None
41463 TIM004 hoisted
Cover of card box A is not opened Maintenance None
41464 TIM004 Cover of card box B is not opened Maintenance None
41465 TIM004 Covers of card box A&B are not Maintenance None
41466 TIM004 opened
Card box A is empty Maintenance None
41467 TIM004 Card box B is empty Maintenance None
41468 TIM004 Card box A&B are empty Maintenance None
41469 TIM004 Card box A is not exist Maintenance None
41470 TIM004 Card box B is not exist Maintenance None
41471 TIM004 Card box A&B are not exist Maintenance None
Reject box is full / Card is jammed in
41472 TIM004 Maintenance None
the reject area
41473 TIM004 Reject box is not exist Maintenance None
41474 TIM004 Flash ID reading error Replace the faulty equipment None
41475 TIM004 Flash chip erasing error Replace the faulty equipment None
41476 TIM004 Log on this date is non-existence Status prompt, ignore None
41477 TIM004 No card in RF read/write area Status prompt, ignore None
41478 TIM004 Transport sensor fault Maintenance None
41479 TIM004 Main motor is jammed Maintenance None
41480 TIM004 Commutator fault Maintenance None
41481 TIM004 Card box A is near full Status prompt, ignore None
41482 TIM004 Card box B is near full Status prompt, ignore None
41483 TIM004 Card box A&B are near full Status prompt, ignore None
41484 TIM004 Equipment is busy Try again None
41485 TIM004 RFID card of the ticket box is not Check the RFID card None
detected
RFID card of the ticket box verification
41486 TIM004 Check the RFID card None
failed
RFID card parameters of the ticket box
41487 TIM004 Check parameters inputted None
read/write error
41488 TIM004 Ticket box SN read/write error Try again None
41490 TIM004 Unknown error Contact the supplier and update None
software
258/273
Code Code
Check hardware and relative cable,
41493 TIM004 Serial port configuration error None
contact the supplier if the problem
41494 TIM004 NAK is received, the data is sent is occurs
Contactagain
the supplier and update None
41495 TIM004 wrong
Data received is wrong softwarethe supplier and update
Contact None
41496 TIM004 ENQ sending error softwarethe supplier and update
Contact None
41497 TIM004 Command sending error softwarethe supplier and update
Contact None
41498 TIM004 Waiting ACK timeout softwarethe supplier and update
Contact None
software
41499 TIM004 Waiting response timeout check if communication cable or None
Carry out the command successfully
41601 Deposit roller Status prompt, ignore None
but packet is left
Carry out the command successfully
41602 Deposit roller Status prompt, ignore None
and no packet is left
Please remove the foreign object and
41621 Deposit roller Obstacles (foreign object) in slot None
try again
Foreign object in slot (bag is not placed
41622 Deposit roller Please adjust the bag and try again None
well)
Firmware to be downloaded is
41623 Deposit roller Check the version and try again None
consistent with the current firmware
version command successfully, bag is
Execute
41651 Deposit roller Please adjust the bag and try again None
at the bottom of roller
Execute command successfully, bag is
41652 Deposit roller Stop to maintain, safe may be full None
in roller
41653 Deposit roller Sending order error Contact the supplier and update None
software
Motor or mechanical fault, please
Motor is blocked, deposit bag is at the
41654 Deposit roller replace the motor or perform trouble- None
bottom of roller
shooting on mechanism
Motor is blocked, deposit bag is in the
roller
Motor is blocked, deposit bag is
dropped down
Motor is blocked, no deposit bag is
dropped down
41658 Deposit roller Motor is blocked replace the motor or perform trouble- None
Lock fault, deposit bag is at the bottom Mechanical fault, please perform
41659 Deposit roller None
of roller trouble-shooting
Mechanical fault, please perform
41660 Deposit roller Lock fault, deposit bag is in the roller None
trouble-shooting
Lock fault, deposit bag is dropped Mechanical fault, please perform
down trouble-shooting
Lock fault, no deposit bag is dropped Mechanical fault, please perform
down trouble-shooting
Mechanical fault, please perform
41663 Deposit roller Lock fault None
trouble-shooting
41664 Deposit roller Obstruction at slot Sensor fault, please replace it None
41665 Deposit roller Sensor fault Sensor fault, please replace it None
Error occurs when reading the auxiliary Check the configuration files and try
configuration file again
41667 Deposit roller Lack of file required for upgrade Check the file and try again None
Photo number disagrees with document Check the photo and document
number numbers and try again
41669 Deposit roller Downloading failed Retry None
41670 Deposit roller Error occurs to firmware files Check the file and try again None
41690 Deposit roller The config file error Contact the supplier and update None
41695 Deposit roller Unsupported command software
41696 Deposit roller Invalid parameter softwarethe supplier and update
Contact None
software
259/273
Code Code
41697 Deposit roller Fail to send command please check if the communication None
cable and device is ok
41698 Deposit roller Data received error please check if the communication None
41699 Deposit roller Communication timeout please check if the communication None
Envelope deposit Cassette is full, handle the envelope in
41751 Cassette is full None
transport the cassette
Envelope deposit
41790 The config file error Software error, contact the supplier None
transport
Envelope deposit
41795 Unsupported command Software error, contact the supplier None
transport
Envelope deposit
41796 Invalid parameter Software error, contact the supplier None
transport
Envelope deposit
41797 Fail to send command please check if the communication None
transport
cable or hardware is ok
Envelope deposit
41798 Received data error please check if the communication None
transport
Envelope deposit
41799 Communication timeout please check if the communication None
transport
IO signal board
41801 Lock is locked and shutter is close None
module
IO signal board
41802 Lock is locked and shutter is open None
module
IO signal board
41811 Foreign matter at the shutter initialization 0x05
module
IO signal board Check whether the parameters are
41821 Invalid parameters 0x11
module valid
IO signal board
41822 Fail to communicate Check the configuration file None
module
IO signal board Check command parameters and
41823 Invalid command 0x12
module retry
IO signal board
41824 Receive error data Resend the command None
module
IO signal board
41850 Fail to initialize IO None
module
IO signal board
41880 Fail to initialize shutter None
module
IO signal board Lock is locked and shutter status is
41881 None
module unknown
IO signal board
41882 Motor is jammed initialization 0x44
module
IO signal board
41883 Foreign matter at the shutter initialization 0x45
module
IO signal board
41884 Shutter sensor is faulty Manual maintenance 0x46
module
IO signal board
41885 Fail to move the shutter slightly None
module
IO signal board Fail to open shutter, lock is locked
41886 None
module and shutter is close
IO signal board Fail to close shutter, lock is locked
41887 None
module and shutter is open
IO signal board
41888 Fail to erase Flash flag Resend the command 0x50
module
260/273
Code Code
IO signal board
41889 Undefined error initialization 0xFF
module
IO signal board Hardware failure, check whether
41890 Shutter is half-open None
module the hardware device works
normally
The communication or hardware
IO signal board fails. Please check whether the
41999 The command times out None
module communication cable or hardware
equipment works normally
Check the communication parameter
43040 NV Communication with NV failed None
and cable
43041 NV Image recognition failed Retry; ignore None
Check the configuration; and check the
43042 NV Failed to save the file (nmd100) None
free space in disk
43043 NV Database operation failed (nmd100) Check the configuration and database None
43044 NV Data retrieval failed (nmd100) file check the database file
Retry; None
43045 NV Fail to allocate memory Retry None
43046 NV Fail to delete image file (nmd100) Retry; check the image file None
43047 NV Back-up failed Retry None
43048 NV Fail to load OCR DLL Check the relative DLL None
Retry, check the disk space and
43049 NV Fail to operate the SQL file (nmd100) None
configuration
Database is being backed up and
43050 NV Retry; ignore None
restored, please try again later
SMS transceiver (nmd100)
43301 The device is normal Status code, handling is not required None
module
SMS transceiver Correct the call parameter of the upper
module layer software
SMS transceiver Correct the upper software calling
43342 Command sequence error None
module process
SMS transceiver Shut down, and check the memory
43343 Insufficient memory None
module capacity of the host
Check the configuration file and
confirm that SMSCNum matches the
SMS transceiver area to which SIM card belongs, retry
43395 Command execution error None
module later, check whether there is SIM card
and balance, and Shut down to check
hardware
Check thedevice
configuration file and
SMS transceiver
43396 Configuration error confirm that SMSCNum matches the None
module
area to which SIM card belongs
Shut down, and check communication
SMS transceiver configuration (repower on to take
43397 Invalid data received None
module effect after baud rate is modified),
communication cable and hardware
device
SMS transceiver configuration (repower on to take
43398 Data receiving timeout None
module effect after baud rate is modified),
device
SMS transceiver Communication error (component configuration (repower on to take
43399 None
module initialization error or sending failure) effect after baud rate is modified),
Photon payment device
43401 No exception of device Status code, handling is not required None
receiver
Photon payment Correct the call parameter of the upper
receiver layer software
Photon payment Correct the upper software calling
43442 Command sequence error None
receiver process
Photon payment Shut down, and check the memory
43443 Insufficient memory None
receiver capacity of the host
Photon payment Photon module reporting exception, Shut down, and check hardware
43494 None
receiver hardware failure devices
261/273
Code Code
Photon payment Data packet to which the device Shut down, check communication
43495 None
receiver responds does not match the cable or hardware devices
Photon payment expectation
Check error of data packet to which the Shut down, check communication
43496 None
receiver device responds cable or hardware devices
Shut down, check communication
Photon payment Format error of data packet to which
43497 configuration, communication cable or None
receiver the device responds
hardware devices
Photon payment
43498 The device gives no response configuration, communication cable or None
receiver
hardware devices
Photon payment Communication error (component
43499 configuration, communication cable or None
receiver initialization error or sending failure)
hardware devices
DVR control Connection is abnormal or
44122 DVR is disconnected None
assembly configuration file error
44124 DVR control Parameter error Check the parameter correctness None
44126 assembly
DVR control Received data error Re-send the command None
44140 assembly
DVR control Video lost Report the event and wait to be None
44141 assembly
DVR control External sensor alarm disposed
Report the event and wait to be None
assembly disposed
1. Check if power cable fault
DVR control 2. Check if power switch fault
44142 DVR start-up failure None
assembly 3. Contact the supplier if you cannot
solve the faults
1. Check if the voltage is normal
2. Check incorrect program is updated
DVR control DVR re-boot automatically or or software is damaged
44143 None
assembly frequently system halt 3. Main board fault
4. Contact the supplier if you cannot
solve the faults
1. Check if hard disk can be detected in
its camera info
2. Check if hard disk cable is loose
DVR control
44144 Fail to find hard disk 3. Check if hard disk line-drop is set None
assembly
correctly
solve the faults
1. Check if the cable is in well contact
DVR control 2. Check if network setup is correct
44145 Fail to connect network None
assembly 3. Check if the interface of main board
is damaged
DVR control 1. Check the output cable
44146 No video output None
assembly 2. Check if the output interface is
DVR control damaged
1. Check if the input cable is loose
44147 No video input None
assembly 2. Check if the front camera fault
44148 DVR control Stripes in video Check if the cable is in well contact None
assembly 1. Check if the brightness setup is
DVR control
44149 Poor brightness and color correct None
assembly
2. Check if camera installation and
adjustment
1. Check if is correct
hard disk fault
DVR control 2. Check if front camera reading error
44150 Fail to recall the video None
solve the faults
1. Check if low image quality setup
DVR control 2. Check if hard disk fault
44151 Unclear display in local query None
solve the faults
DVR control 1. Check if the battery is in well
44152 Incorrect date time None
assembly contact
44153 DVR control Fail to display passage name 2. Check
Check if battery voltage
if parameter setup isiscorrect
low None
assembly
262/273
Code Code
1. Check if timing video is shut down
2. Check if video detecting time is set
DVR control correctly
44154 Fail to check the video dynamically None
assembly 3. Check if low sensibility
4. Check if dynamic checking area is
set correctly
1. Check if alarm setup is correct
2. Check if the input cable is in
DVR control
44155 Fail to withdraw the alarm correctly connection None
assembly
3. Check if the output cable is in
correctly connection
1. Check if alarm setup is correct
2. Check if the input cable is in
DVR control
44156 Fail to call the alarm correctly connection None
assembly
3. Check if the output cable is in
correctly connection
1. Check if hard disk is damaged
2. Check if continuously video cover is
DVR control chosen in hard disk
44157 Saving time is not enough None
assembly 3. Check if video saving time which is
set by bit stream and disk capacity is
consistent with the actual one
1. Check if hard disk is damaged
2. Check if continuously video cover is
DVR control
44158 Incomplete video record chosen in hard disk None
assembly
solve the faults
44159 DVR control High-security password error in local Please contact the supplier None
assembly
DVR control menu Hardware fault, please contact the
44160 No display None
assembly supplier
44161 DVR control No card number is added Software fault, please contact the None
assembly
DVR control "POWER" indicator is on, but the fan is supplier
1. Check if the fascia cable fault
44162 None
assembly off 2. Check if the fan fault
DVR control "POWER" indicator is on as well as all
44163 Check if the ATX is not plug-in None
assembly indicators of the fascia, but the fan is
off 1. Check if baud rate configuration is
correct
2. Check if RS-232 serial port cable is
DVR control RS-232 serial port is not shown on font
44164 damaged None
assembly page
3. Check if PC serial port is damaged
4. Check if main board RS-232 serial
port is damaged
1. Check if RS-458 serial port cable is
correctly connected
DVR control PTZ of RS-458 interface is out of 2. Check if PTZ decoder is in correct None
44165
assembly control type
3. Check RS-458 interface of main
44170 DVR control Waiting SYN timeout board is damaged
44171 assembly
DVR control Fail to close asynchronous data Re-send the command None
44172 assembly
DVR control receiving
Fail to open asynchronous data Resend the command None
44173 assembly
DVR control receiving
Other errors Resend the command None
44190 assembly
DVR control Configuration file error Check the configuration file None
44191 assembly
DVR control Serial port setting error Check if the serial port has been None
44192 assembly
DVR control Fail to send data occupied
Check if the serial port has been None
44193 assembly
DVR control Unpacking data error occupiedthe command
Re-send None
44194 assembly
DVR control Fail to initialize serial port Check the configuration file None
assembly
DVR control Check if the communication cable or
assembly hardware is in trouble
44221 USB camera Camera is busy (start again) Contact the supplier and update None
44222 assembly
USB camera Camera is stopped (stop again) softwarethe supplier and update
Contact None
44241 assembly
USB camera Parameter error software
44242 assembly
USB camera Unsupported format softwarethe supplier and update
Contact None
assembly software
263/273
Code Code
44243 USB camera Unsupported equipment Contact the supplier and update None
44244 assembly
USB camera Fail to create COM instance softwarethe supplier and update
Contact None
44245 assembly
USB camera Fail to inquire COM instance softwarethe supplier and update
Contact None
44246 assembly
USB camera Fail to add the filter softwarethe supplier and update
Contact None
44247 assembly
USB camera Fail to set media type softwarethe supplier and update
Contact None
44248 assembly
USB camera Fail to set display window softwarethe supplier and update
Contact None
44249 assembly
USB camera Fail to start video player softwarethe supplier and update
Contact None
assembly
USB camera Camera has been closed (need to open softwarethe supplier and update
Contact
44250 None
assembly it at first) software
USB camera Camera has been stopped (need to start Contact the supplier and update
44251 None
assembly it at first) software
44252 USB camera Fail to create a file Contact the supplier and update None
assembly software
The buffer set for obtaining the image
USB camera
44253 Buffer is too small data is too small; allocate a larger None
assembly
buffer to replace it.
Check if the camera is connected
USB camera Re-startup failure occurs to camera
44254 properly and the program (windows 7) None
assembly equipment
is started up under the administrator
USB camera permission.
Check if the connection to camera is
44298 Connection to camera lost None
assembly disconnected
Check if the connection to camera is
USB camera
44299 Camera communication timed out disconnected; if not, try to turn on the None
assembly
camera again.
1.TOKEN should have existed in
45023 Token issue module CacheA is empty CacheA, but it don't None
2.initialize TOKEN
1.TOKEN should have existed in
45024 Token issue module CacheB is empty CacheB, but it don't None
2.initialize TOKEN
1.TOKEN should not have existed in
45025 Token issue module TOKEN in CacheA CacheA, but it do None
2.initialize TOKEN
1.TOKEN should not have existed in
45026 Token issue module TOKEN in CacheB CacheB, but it do None
2.initialize TOKEN
1.TOKENA should not have existed in
45027 Token issue module TOKENA in read/write region read/write region, but it do None
2.initialize TOKEN
1.TOKENB should not have existed in
45028 Token issue module TOKENB in read/write region read/write region, but it do None
2.initialize TOKEN
1.Token-replenish boxA is
iButton of token-replenish boxA can't
45029 Token issue module disconnected or in poor contact None
be detected
2.Check the line
1.Token-replenish boxB is
iButton of token-replenish boxB can't
45030 Token issue module disconnected or in poor contact None
be detected
2.Check the line
1.Token-reject box is disconnected or
iButton of token-reject box can't be
45031 Token issue module in poor contact None
detected
2.Check the line
Writing to iButton of token-replenish
45032 Token issue module disconnected or in poor contact/ None
boxA error
iButton is abnormal
2.Check the line/ replace
1.Token-replenish boxB isiButton
Writing to iButton of token-replenish
boxB error
iButton is abnormal
2.Check the line/
1.Token-reject boxreplace iButton or
is disconnected
Writing to iButton of token-reject box
45034 Token issue module in poor contact/ iButton is abnormal None
error
2.Check the line/ replace iButton
Reading iButton of token-replenish
boxA error
iButton is abnormal
264/273
Code Code
1.Token-replenish boxB is
Reading iButton of token-replenish
boxB error
iButton is abnormal
2.Check the line/
1.Token-reject boxreplace iButton or
is disconnected
Reading iButton of token-reject box
45037 Token issue module in poor contact/ iButton is abnormal None
error
45038 Token issue module Configuration file read/write error Check configuration file None
Count error which may cause by the
The amount of coins in hopper is
amount you set isn't in accord with that
45039 Token issue module different with that of the actually None
of the actually received or the transport
received when clearing coins
is jammed by coin
1.Electromagnet in CacheA fault
2.U-type sensor in CacheA which
45040 Token issue module Electromagnet in CacheA fault detects electromagnet fault None
3.Stop the module to check the
electromagnet and the U-type Sensor
1. Electromagnet in CacheB fault
2.U-type Sensor in CacheB which
45041 Token issue module Electromagnet in CacheB fault detects electromagnet fault None
3..Stop the module to check the
electromagnet or the U-type Sensor
1.Electromagnet in read/write region
fault
45042 Token issue module Electromagnet in read/write region fault 2.U-type Sensor in read/write region None
which detects electromagnet fault
electromagnet
1.Electromagnetor at
thetoken
U-type Sensor
presenter
fault
45043 Token issue module Electromagnet at token presenter fault 2.U-type Sensor at ticket presenter None
electromagnet or at
1.Electromagnet thereject
U-type Sensorfault
entrance
2.U-type Sensor at reject entrance
45044 Token issue module Electromagnet at reject entrance fault which detects electromagnet fault None
electromagnet or the U-type Sensor
1.Electromagnet at retract entrance
fault
45045 Token issue module Electromagnet at retract entrance fault 2.U-type Sensor at retract entrance None
electromagnet or theinU-type
1.Token is jammed Sensorof
the channel
CacheA
Token is jammed in the channel of
45046 Token issue module 2.Sensor for channel of CacheA fault None
CacheA
3.Stop the module to clear the jammed
token or replace the channel sensor
1.Token is jammed in the channel of
CacheB
Token is jammed in the channel of
45047 Token issue module 2.Sensor for channel of CacheB fault None
CacheB
1.Token is jammed in the channel in
read/write region
Token is jammed in the channel in 2.Sensor for channel in read/write
45048 Token issue module None
read/write region region fault
1.Token is jammed in presenter
channel
45049 Token issue module Token is jammed in presenter channel None
2.Presenter channel sensor fault
265/273
Code Code
1.Token is jammed in reject channel
2.Reject channel sensor fault
45050 Token issue module Token is jammed in reject channel None
1.Token is jammed in retract channel
2.Retract channel sensor fault
45051 Token issue module Token is jammed in retract channel None
1.HOPPER_A count sensor fault
2.Token is jammed in HOPPER_A
3.Stop the module and check the count
45052 Token issue module Token is jammed in HOPPER_A None
sensor at the exit of HOPPERA/ Turn
back the HOPPERA motor, and clear
out the token jammed in HOPPER
1.HOPPER_B count sensor fault
2.Token is jammed in HOPPER_B
3.Stop the module and check the count
45053 Token issue module Token is jammed in HOPPER_B None
sensor at the exit of HOPPERB/ Turn
back the HOPPERA motor, and clear
out the ticket jammed in HOPPER
1.There is TOKEN, but it can't be
presented
2.There is no TOKEN actually but the
45054 Token issue module HOPPER_A fail to present token None
count is not zero
3.Stop the module to check HOPPERA
and set the actual number of TOKEN
1.There is TOKEN, but it can't be
presented
2.There is no TOKEN actually but the
45055 Token issue module HOPPER_B fail to present token None
count is not zero
3.Stop the module to check HOPPERB
and set the actual number of TOKEN
1.TKOEN channel is not closed
Microswitch fault
45056 Token issue module TOKEN channel is not closed None
2.Close the cover of TOKEN channel/
replace the microswitch
1.Module is not in position
2.Module exitsensor fault
45057 Token issue module Module is not in position None
3.Push the module in position/ replace
the exitsensor
1.The count of HOPPERA is not
Count don't match when clearing
45058 Token issue module correct None
HOPPER-A
2.Replace the count sensor at the exit
of HOPPERA
1.The count of HOPPERB is not
Count don't match when clearing
45059 Token issue module correct None
HOPPER-B
2.Replace the count sensor at the exit
of HOPPERB is empty
1.HOPPER_A
2.There is TOKEN in HOPPER_A, but
45060 Token issue module HOPPER_A is empty the count is zero None
3.The count at the exit of HOPPER is
not correct, set wrong number of
tokens
1.HOPPER_B is empty
2.There is TOKEN in HOPPER_B, but
45061 Token issue module HOPPER_B is empty the count is zero None
3.The count at the exit of HOPPER is
not correct, set wrong number of
tokens
1.Back door is not locked
2.Back door sensor fault
45062 Token issue module Back door is not locked None
3.Lock the back door, replace the back
door sensor
Escrow left sensor is bad or
45063 Token issue module Escrow fail to find the left side None
disconnected, check the escrow and the
left sensor
266/273
Code Code
Escrow right sensor is bad or
45064 Token issue module Escrow fail to find the right side disconnected, check the escrow and the None
right sensor
Escrow left or right sensor is bad or
45065 Token issue module Escrow is disconnected disconnected, check the escrow and the None
left/right sensor
When presenting tokens, there are
tokens (or foreign object) jammed in
45066 Token issue module Token is jammed in escrow None
escrow, or the motor is bad, please
check the escrow and motor
Hardware fault, please replace the
45067 Token issue module Voltage is low None
control board
45080 Token issue module Unknown error Change firmware or contact the None
Escrow is not in right position while supplier
45081 Token issue module Token jam or left/right sensor fault None
presenting tokens
Communication cable is disconnected,
45092 Token issue module Fail to send data None
please check the line
45093 Token issue module Fail to receive data None
45094 Token issue module No ACK answer Check serial configuration file None
Communication cable is disconnected
45095 Token issue module ACK answer error or interfered, please check the line or None
Communication cable is disconnected
45096 Token issue module Packet format is wrong or interfered, please check the line or None
Serial configuration file error, please
45097 Token issue module Serial configuration error None
check the serial configuration file
45098 Token issue module Fail to initialize COM components Check if the serial port is occupied None
45099 Token issue module Communication timeout None
Fail to execute the command, or Software fault, please contact the
45111 VFD display None
unsupported command supplier
45112 VFD display Fail to open the file Software fault, please contact the None
45113 VFD display BMP image error supplier fault, please contact the
Software None
supplier fault, please contact the
Not BMP image, which cannot be Software
processed in the display supplier
Unsupported BMP image, which can Software fault, please contact the
just be processed by grayscaler supplier
Over-large BMP image, which cannot Software fault, please contact the
be processed in the display supplier
45181 VFD display Configuration file error Check the file None
45182 VFD display Fail to send the command Check if serial port setup is correct None
Timeout failure Check if serial port cable is in well
contact, and if serial port configuration
45301 MTPM001 Waste box non-existence is correct
Install the ticket box None
45302 MTPM001 Reject box non-existence Install the reject box None
45303 MTPM001 Reject box is full Replace the reject box None
45304 MTPM001 The waste ticket is retracted Status prompt, ignore None
45305 MTPM001 The leave ticket is retracted Status prompt, ignore None
45321 MTPM001 Fail to initialize Please contact the supplier None
Check if the paper jammed in entry
45322 MTPM001 Fail to load paper None
slot, if failed contact the supplier
Check if the paper jammed in entry
45323 MTPM001 Fail to feed paper None
slot, if failed contact the supplier
GPCS hasn’t detected ticket paper Check if the ticket roll installed is used
45324 MTPM001 None
when feeding up
45325 MTPM001 Fail to write IIC ROM Please contact the supplier None
45326 MTPM001 Fail to red IIC ROM Please contact the supplier None
45327 MTPM001 No ticket in ticket roll 1 Load ticket roll None
45328 MTPM001 No ticket in ticket roll 2 Load ticket roll None
45329 MTPM001 No paper in both ticket roll Load ticket roll None
267/273
Code Code
Check the retract ‘rotary solenoid’, if
45330 MTPM001 Fail to retract None
failed please contact the supplier
Fail to return ticket because of ticket Check if it is jammed, if failed please
45331 MTPM001 None
jam contact the supplier
Take out the ticket and check if it is
45332 MTPM001 Fail to load ticket into transport 1 None
bent, if failed please contact the
supplier
Take out the ticket and check if it is
45333 MTPM001 Fail to load ticket into transport 2 None
bent, if failed please contact the
supplier
Paper in another transport is in public Use the ‘return ticket’ command to
45334 MTPM001 None
transport return the paper
Check if communication cable or
45335 MTPM001 Data received by module is wrong hardware is normal, if failed please None
45390 MTPM001 Unknown error The error is not defined None
45391 MTPM001 CRC check failed hardware is normal, if failed please None
45393 MTPM001 Serial configuration error hardware is normal, if failed please None
45394 MTPM001 NAK is received, the data sent is wrong hardware is normal, if failed please None
45395 MTPM001 Data received is wrong hardware is normal, if failed please None
45396 MTPM001 Sending ENQ error hardware is normal, if failed please None
45397 MTPM001 Sending command error hardware is normal, if failed please None
45398 MTPM001 Waiting ACK timeout hardware is normal, if failed please None
45399 MTPM001 Operation timeout hardware is normal, if failed please None
Magnetic ticket No paper in transport entrance when
45431 Re-install the paper roll 1
printer selecting the transport
45432 Magnetic ticket Paper jam when selecting the transport Clear the jammed paper 2
45433 printer
Magnetic ticket Other error Software fault, please contact the 3
printer
Magnetic ticket The cutter can’t cut paper completely supplier
Try to power off the printer and then
45434 4
printer when it is reposited power-on
Magnetic ticket Try to power off the printer and then
45435 Cutter hasn’t been reposited 5
printer power-on
45436 Cutter can’t cut 6
printer power-on
Magnetic ticket Jam when printing or paper in print
45437 Clear the jammed paper 7
printer position
Magnetic ticket Hardware fault, please contact the
45438 Fail to write the second or middle track 8
printer supplier
45439 Fail to write the first or third track 9
printer supplier
45440 Fail to read magnetic A
printer supplier
45441 Magnetic ticket Presenting timeout when feeding paper Clear the paper jammed in transport B
45442 printer
Magnetic ticket Paper is retracted when feeding Clear the paper jammed in transport C
45443 printer
Magnetic ticket Paper is blocked when feeding Clear the paper jammed in transport D
45444 printer
Magnetic ticket Paper is jammed when feeding Clear the paper jammed in transport E
45445 printer
Magnetic ticket Paper in transport when power-on Clear the paper jammed in transport G
45446 printer
Magnetic ticket Paper low when printing Re-install new paper roll P
printer
268/273
Code Code
45447 Serious hardware error X
printer supplier
45448 Magnetic ticket No paper in upper transport Re-install new paper roll None
45449 printer
Magnetic ticket No paper in lower transport Re-install new paper roll None
printer
Magnetic ticket Feeding error in both upper and lower
45450 Clear the paper jammed in transport None
printer transport
45460 Magnetic ticket Unknown error Software fault, please contact the None
45461 printer
Magnetic ticket Lower transport is jammed supplier
Clear the paper jammed in transport None
printer
45462 Fail to write magnetic None
printer power-on
45463 Fail to select track None
printer power-on
45464 Magnetic ticket Paper in cutting position Clear the paper jammed in transport None
45465 printer
Magnetic ticket Jam when printing Clear the paper jammed in transport None
45466 printer
Magnetic ticket Barcode parameter error Software fault, please contact the None
45467 printer
Magnetic ticket Printer is in alarm state supplierfault
Printer None
45468 printer
Magnetic ticket Jam error Paper is jammed in printer, please clear None
printer
Magnetic ticket it
Ticket roll hasn’t been installed
45469 Ticket roll hasn’t been inserted None
printer correctly or the transport is blocked
Magnetic ticket Ticket roll is used up or hasn’t been
45470 Ticket roll hasn’t been installed None
printer installed
Magnetic ticket Magnetic ticket hasn’t been written or
45471 Reading magnetic or checking error None
printer magnetic record is damaged
Magnetic ticket Ticket jam or the transport is blocked,
45472 Ticket is ready None
printer please clear the jammed ticket in
Magnetic ticket transport
Ticket jam or sensor fault, please clear
45473 No ticket is rejected None
printer the jam or replace the sensor
Magnetic ticket Ticket jam or sensor fault, please clear
45474 Ticket is inserted and ready None
Magnetic ticket Ticket jam or sensor fault, please clear
45475 Retract sensor is in open state None
Magnetic ticket Magnetic ticket is damaged, please
45476 Delete error None
printer replace it
45477 Magnetic ticket No image file Software fault, please contact the None
45478 printer
Magnetic ticket The operation is canceled by user supplier fault, please contact the
Software None
45479 printer
Magnetic ticket Unknown error supplier fault, please contact the
Software None
printer
Magnetic ticket Invalid handle error supplier
(USB The driver of printer haven’t been
45480 None
printer communication) installed, or communication cable fault
Magnetic ticket Fail to find the device (USB The driver of printer haven’t been
45481 None
printer communication) installed, or communication cable fault
Magnetic ticket The driver of printer haven’t been
45482 Fail to open device (USB error) None
printer installed, or communication cable fault
45483 Input/output error None
printer supplier
45484 Magnetic ticket Upper cover is opened Please close the cover and operate None
45485 printer
Magnetic ticket Motor alarm Motor fault, please replace it None
45486 printer
Magnetic ticket Cutter error Cutter fault, please examine and repair None
printer
Magnetic ticket it
Print head fault, please examine and
45487 Print head error None
printer repair it
45488 Magnetic ticket Fail to open bitmap file Software fault, please contact the None
45489 printer
Magnetic ticket Format of bitmap file is wrong supplier fault, please contact the
Software None
45490 printer
Magnetic ticket Data length is too long supplier fault, please contact the
Software None
45492 printer
Magnetic ticket Paper in forward transport supplier
Clear the paper jammed in transport None
printer
45493 Print head is damaged None
printer supplier
45494 Magnetic ticket Invalid parameter Software fault, please contact the None
45495 printer
Magnetic ticket Illegal command supplier fault, please contact the
Software None
printer
Magnetic ticket suppliercheck the communication cable
Please
printer or hardware
Magnetic ticket Please check the communication cable
45497 Receiving data error None
printer or hardware
45498 Magnetic ticket Configuration file error Software fault, please contact the None
printer supplier
269/273
Code Code
Magnetic ticket
45499 Printer operation timeout please check the communication cable None
printer
or hardware
45921 Safe gate controller Illegal command Re-send command None
45922 Safe gate controller Equipment is abnormal Examine or repair the equipment None
45923 Safe gate controller Fail to operate the shutter Re-send command None
45924 Safe gate controller Electromagnet fault Examine or repair the equipment 0x45
45925 Safe gate controller Electromagnet of the card cassette fault Examine or repair the equipment 0x46
45989 Safe gate controller Loading DLL failed Check the relative DLL None
45990 Safe gate controller Unknown error Examine or repair the equipment None
45991 Safe gate controller Incorrect parameter Re-send command and update software None
45992 Safe gate controller Configuration file read/write error Check parameters of configuration file None
Check parameters of communication
45993 Safe gate controller Serial port configuration error None
configuration file
45994 Safe gate controller NAK is received, the data sent is wrong Re-send command and update software None
45995 Safe gate controller Data received error Update software None
45996 Safe gate controller ENQ sending error Re-send command and update software None
45997 Safe gate controller Command sending error Check communication component None
Check equipment or communication
45998 Safe gate controller Waiting ACK timeout None
cable, then re-send the command
Check equipment or communication
45999 Safe gate controller Waiting response timeout None
cable, then re-send the command
46001 Computer device CD-ROM failure Replace the faulty equipment None
46002 Computer device Floppy Drive failure Replace the faulty equipment None
46003 Computer device Switch Power failure Replace the faulty equipment None
46004 Computer device CPU Card failure Replace the faulty equipment None
46005 Computer device Sound Card failure Replace the faulty equipment None
46006 Computer device Network Card failure Replace the faulty equipment None
46007 Computer device SYSTEXCOMM SDLC Card failure Replace the faulty equipment None
46008 Computer device Graphics Card failure Replace the faulty equipment None
46009 Computer device Serial Communication Card failure Replace the faulty equipment None
46010 Computer device Memory failure Replace the faulty equipment None
46011 Computer device Hard Disk failure Replace the faulty equipment None
46012 Computer device Industrial PC Chassis failure Replace the faulty equipment None
46013 Computer device Industrial PC Motherboard failure Replace the faulty equipment None
46014 Computer device Keypad failure Replace the faulty equipment None
46015 Computer device Mouse failure Replace the faulty equipment None
46016 Computer device Dongle failure Replace the faulty equipment None
46017 Computer device CPU is bad Replace the faulty equipment None
46018 Computer device Fan of Industrial is bad Replace the faulty equipment None
System restarts time after time (fail to
46040 Computer device determine the fault of software and Replace the faulty equipment None
hardware)
46041 Computer device Outputted display signal is abnormal Replace the faulty equipment None
46042 Computer device Industrial PC crashed Replace the faulty equipment None
46043 Computer device Industrial PC fail to start Replace the faulty equipment None
46101 Display device Monitor failure (no display) Examine or repair the faulty equipment None
Monitor displays abnormally (abnormal
46102 Display device Examine or repair the faulty equipment None
color,
46103 Display device Touch screen failure Examine or repair the faulty equipment None
46104 Display device Touch Screen positions wrong Examine or repair the faulty equipment None
46105 Display device Anti-view Screen failure Examine or repair the faulty equipment None
46106 Display device Anti-explosion Screen failure Examine or repair the faulty equipment None
46200 Heater Module Thermal device failure Replace the faulty equipment None
46300 Power supply device Output voltage is abnormal Replace the faulty equipment None
46301 Power supply device Input voltage is abnormal Replace the faulty equipment None
46302 Power supply device Radiator Fan is bad Replace the faulty equipment None
46303 Power supply device Shell is damaged Replace the faulty equipment None
46304 Power supply device Wires are loosen and worn out Check the faulty equipment None
46400 Security device Safe lock failure Repair or replace the faulty equipment None
46401 Security device Mechanical combination lock of safe Repair or replace the faulty equipment None
46402 Security device failure combination lock of safe failure Repair or replace the faulty equipment
Digital None
270/273
Code Code
46403 Security device Mechanical lock of safe failure Repair or replace the faulty equipment None
46500 Lighting device Lighting Control Components failure Examine or repair the faulty equipment None
46501 Lighting device Lighting tube failure Examine or repair the faulty equipment None
46600 Other device Power Amplifier Box failure Examine or repair the faulty equipment None
46601 Other device Switch Box failure Examine or repair the faulty equipment None
46602 Other device Fan of cabinet failure Examine or repair the faulty equipment None
46603 Other device Topper AD failure Examine or repair the faulty equipment None
46604 Other device C/R External Capacitor failure Examine or repair the faulty equipment None
46605 Other device Mains-supply Detecting Module failure Examine or repair the faulty equipment None
46606 Other device Leakage Protection Switch failure Examine or repair the faulty equipment None
47051 LED display Fail to open serial port please check if the communication None
47052 LED display Serial device error please check if the communication None
47053 LED display Receiving data packet error please check if the communication None
47054 LED display Insufficient memory None
supplier
47055 LED display Configuration file haven ’ t set serial Software fault, please contact the None
47056 LED display number
Fail to find the file at this directory supplier fault, please contact the
Software None
Configuration file haven ’ t set the supplier fault, please contact the
Software
47057 LED display None
interface type supplier
47058 LED display Configuration file haven ’t set the baud Software fault, please contact the None
rate
Configuration file setting interface type supplier fault, please contact the
Software
error supplier
47060 LED display Setting parameter error Software fault, please contact the None
supplierthe parameters of the
Check
47061 LED display Serial port hasn’t been opened None
configuration file
47062 LED display Photo hasn’t been downloaded Software fault, please contact the None
47063 LED display Unknown error supplier fault, please contact the
Software None
47064 LED display Photo dimension is wrong supplier fault, please contact the
Software None
47065 LED display Color format of photo is wrong supplier
Software fault, please contact the None
Configuration file ‘ IdyrgLedCfig.ini ’ supplier
don’t exist supplier
47068 LED display Fail to save the file Check the configuration file None
Communication configuration Software fault, please contact the
parameter error supplier
47091 LED display Parameters error Software fault, please contact the None
supplier
47099 LED display Receiving packet timeout please check if the communication None
47201 LED display Normal code Ignore None
47250 LED display Unknown error Re-send the command None
47251 LED display Checking error Re-send the command None
47252 LED display Sequence of packets is wrong Re-send the command None
Modify parameters of communication
47290 LED display Configuration file error None
configuration file
47295 LED display Unsupported command Re-send the command None
47296 LED display Invalid parameter Check interface parameters None
47297 LED display Fail to send data None
47298 LED display Data received is wrong None
47299 LED display Communication timeout None
Eject the paper successfully after
48011 Paper feed path inclined paper is detected when the Adjust the paper to feed it again None
paper is fed from the entrance
271/273
Code Code
Full retract box detected before the
48012 Paper feed path Clear the retract box and initialize None
paper is fed from the entrance
Successfully eject paper detected to be
48013 Paper feed path Feed paper again None
jammed while being fed from the
entrance Feed paper again after loading paper at
48014 Paper feed path No paper detected at the entrance None
the entrance
48021 Paper feed path The device is not initialized Initialize and retry None
48022 Paper feed path Command sequence error Check command parameters and retry None
Paper detected in the module
48023 Paper feed path Initialize None
(initialization)
Initialize and retry, and shut down for
48024 Paper feed path Sensor fault None
maintenance in case of reoccurrence
Initialize and retry, and shut down for
48025 Paper feed path Abnormal sensor status (initialization). None
Foreign matters in the module (paper Initialize, and shut down for
48026 Paper feed path None
feed) maintenance in case of reoccurrence
Initialize, and shut down for
48027 Paper feed path Paper jammed (paper feed) None
Foreign matters in the module Initialize, and shut down for
(retraction) maintenance in case of reoccurrence
48029 Paper feed path Paper jammed (retraction). None
Foreign matters in the module (paper Initialize, and shut down for
ejection) maintenance in case of reoccurrence
48031 Paper feed path Paper jammed (paper ejection) None
48032 Paper feed path Getting the status failed Initialize and retry None
48033 Paper feed path Getting the version failed Initialize and retry None
48040 Paper feed path Error occurs when opening the file Initialize and retry None
48089 Paper feed path Unknown errors Retry None
48090 Paper feed path Loading the dynamic library failed Retry None
48091 Paper feed path Incorrect parameter Check parameters and retry None
Error occurs when reading or writing
48092 Paper feed path Retry None
configuration file
48093 Paper feed path Serial port configuration error Check the serial port configuration None
48094 Paper feed path NAK received, and data sending error Initialize and retry None
48095 Paper feed path Received data error Retry None
48096 Paper feed path ACK sending error Initialize and retry None
48097 Paper feed path Command sending error Check command parameters and retry None
48098 Paper feed path ACK waiting times out Initialize and retry None
48099 Paper feed path Waiting for response timeout Initialize and retry None
272/273
Appendix User Feedback Form
Title: DT Series ATM Error Code Reference Manual
Number: DT- ERRCODE-V2.6E-1/1 Release Date: 2017/11
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DT Series ATM

Error Code Reference Manual

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Added BA-1、、GRGCDM、Coin processer module、Cheque Scanner、DVR

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Contact the supplier and update the

Contact the supplier and update the

Contact the supplier and update the

Contact the supplier and update the

Check the communication cable, if the

BCR206 cash No coin is dispensed (keep trying to Shield the dispensing

Upper layer handles the

Upper layer handles the

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