What is Web Hosting?

Web Hosting Explained for Beginners

Web hosting is an online service that enables you to publish your website or web application on the internet. When you sign up for a hosting
service, you basically rent some space on a server on which you can store all the files and data necessary for your website to work properly.
A server is a physical computer that runs without any interruption so that your website is available all the time for anyone who wants to see it.
Your web host is responsible for keeping the server up and running, protecting it from malicious attacks, and transferring your content (text,
images, files) from the server to your visitors’ browsers.

How Web Hosting Works?

When you decide to start a new website, you

need to find a hosting company who provides
you with the server space. Your web host stores
all your files, assets, and databases on the server.
Whenever someone types your domain name into
the address bar of their browser, your host
transfers all the files necessary to serve the
request.
You need to choose a hosting plan that best fits
your needs and purchase it. In fact, web hosting
works similarly to housing rentals, you have to
pay the rent regularly in order to keep the server
running continuously.
To reduce risks, each Hostinger plan comes with
a 30-day money back guarantee so that you can see if our service really fits your needs. Moreover, you can start with our budget-friendly
survival plan we designed specifically for smaller projects. When your website grows and you need more server space, you can move on to one
of our more advanced plans without any wait.
In fact, you don’t even need any programming knowledge to perform regular site management tasks. Hosting accounts come with a graphical
user interface where you can manage every aspect of your website. For instance, you can upload HTML and other files to the server, install
content management systems such as WordPress, access your database, and create backups for your site.
Although the cPanel hosting platform used by most web hosts is a powerful tool, it can be intimidating for non-technical users who just want to
get a site up and running quickly. Therefore, our team decided to build a custom control panel for our users. We can proudly say
that Hostinger’s control panel has a beautiful and intuitive user interface you will understand at once—even if it’s your first time with web
hosting. Our customers already love it, as it helps them manage all aspects of their hosting account with confidence and ease.
Besides providing a server space for your website, hosting providers may also offer other services related to website management, such as:
 SSL certificates (for secure sites using the https:// protocol)
 Email hosting
 Page builders
 Developer tools
 Customer support service (frequently with live chat)
 Automated website backups
 One-click software installs (e.g. for WordPress or Drupal

Different Types of Web Hosting

Most web hosts offer different types of hosting so that they can serve the needs of different clients. The most frequent hosting types are the
following:

 Shared Hosting
 VPS Hosting
 Cloud Hosting
 WordPress Hosting
 Dedicated Server Hosting

The bigger your website is, the more server space you need. It’s the best to start small, with a shared hosting plan and when your site gets bigger,
upgrade to a more advanced type of hosting.
Web hosts usually offer more than one hosting plans for each type of hosting. For instance here at Hostinger, our shared hosting service comes
with three different hosting plans.

Shared Hosting

Shared hosting is the most common type of web

hosting and it’s an excellent solution for most small
businesses and blogs. When you hear the word “web
hosting”, the speaker usually refers to shared hosting.
With shared hosting, you share a server with other
clients of your hosting provider. Websites hosted on
the same server share all its resources such as memory,
computing power, disk space, and others.
Pros:
 Low cost
 Beginner-friendly (no need for specific technical knowledge)
 Pre-configured server
  User-friendly control panel
 Maintenance and server administration are done care by the host
Cons:
 Little or no control over server configuration
 Traffic surges on other websites can slow down your site

VPS Hosting

With VPS (Virtual Private Server) hosting, you still share a

server with other users, however, your web host allocates a
separate partition for you on the server. This means you get
a dedicated server space and a reserved amount of
computing power and memory. In fact, VPS hosting can be
great for medium-sized businesses with rapidly growing
websites.

Pros:
 Dedicated server space (without having to pay for a dedicated server)
 Traffic surges on other websites have no effect on your performance
 Root access to the server
 Easy scalability
 High customizability
Cons:
 More expensive than shared hosting
 Technical and server management knowledge is a must
Cloud Hosting

Cloud hosting is currently the most reliable solution on

the market, as it comes with literally no downtime. With
cloud hosting, your host provides you with a cluster of
servers. Your files and resources are replicated on each
server. When one of the cloud servers is busy or has any
problems, your traffic is automatically routed to another
server in the cluster.
Pros:
 Little to no downtime
 Server failures have no effect on your site
 Allocates resources on demand
 Pay as you go pricing (you only pay for what you use)
 More scalable than a VPS
Cons:
 Hard to estimate the costs
 Root access is not always provided

WordPress Hosting

WordPress hosting is a certain form of shared hosting,

created for WordPress site owners. Your server is
configured specifically for WordPress and your site
comes with pre-installed plugins for crucial things like
caching and security. Due to the highly optimized
configuration, your site loads much faster and runs
with fewer problems. WordPress hosting plans
frequently include extra WordPress-related features,
such as pre-designed WordPress themes, drag-and-
drop page builders, and specific developer tools.
Pros:
 Low cost (frequently available at the same cost as regular shared hosting)
 Beginner-friendly
 One-click WordPress installation
 Good performance for WordPress sites
 Customer support team trained in WordPress issues
 Pre-installed WordPress plugins and themes
Cons:
 Recommended only for WordPress sites (this can be an issue if you want to host more than one websites on your server and not all of
them use WordPress)
Dedicated Hosting

Dedicated hosting means that you have your own

physical server that’s dedicated solely to your site.
Therefore, dedicated hosting gives you incredible
flexibility. You can configure your server as you wish,
choose the operating system and software you want to
use, and set up the whole hosting environment according
to your own needs.
In fact, renting a dedicated server is just as powerful as
owning your own on-site server, but comes with the
professional support of your web host.
Pros:
 Full control over server configuration
 High reliability (you don’t share the resources of your server with anyone)
 Root access to your server
 High security
Cons:
 High cost
 Technical and server management knowledge is a must

Difference Between Web Hosting and Domain Names

Besides signing up for a web hosting service, you also need to purchase a domain. What’s the difference? While web hosting allows you to rent
a server space for your site, the domain is the address of your site—for instance, our domain name is hostinger.com. When your users want to
check out your site, they type the domain name into their browser’s address bar and your server transfers the content they requested for.
With most web hosts, you need to purchase your domain name separately. Or, if you already own a domain you can also transfer it to your
current hosting provider. Similarly to hosting plans, you need to pay for your domain name annually in order to keep the ownership of the
domain.
So, What Is Web Hosting?
Overall, web hosting is the service you need if you want to publish a website and build an online presence. In fact, having a website gives you
incredible advantages by enabling you to easily reach millions of users worldwide.
A good web host empowers you to seamlessly serve your content on the internet, provide your visitors with an excellent user experience, and
attract as many users as possible to your website.
Now, you know everything about web hosting and are ready to get started with a new website!

Customer Service is responsible for developing customer relationships that promote retention and loyalty. Their job is to
work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of
dissatisfaction.

Responsibilities:
1. Respond to customer queries in a timely and accurate way.
2. Identify customer needs and help customers use specific features.
3. Analyze and report product malfunctions.
4. Follow up with customers to ensure their technical issues are resolved.
5. Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements:
1. Active Portuguese proficiency.
2. Active English speaking
3. Required to work remotely
4. Min Diploma in any field (IT field is a plus).
5. Have a set of customer-oriented skills, good communication skills, confid ence, friendly, good in negotiation.
6. Having knowledge in the domain, hosting, blog, and website will be valued.
Company Culture is the Root of all profits at Hostinger
Read an updated blog about Hostinger’s culture and Principles
Our company values are behaviors and skills valued in our fellow colleagues.

What is Company Culture?

Company culture is present in every office – no matter startup or corporation. It is something that is formed and maintained by employees and
employers. Corporate culture may be profoundly practiced or forgotten, but it will still be there.
Today, people are more focused on the purpose of their job, rather than the pension. They prefer great colleagues rather than a good boss; they
shift from 9-5 working hours to whenever, and instead of usual office environment they want to work wherever is comfortable. This means that
the results are much more important than the means to get them, therefore, great corporate culture plays a huge role in getting the profits you
want. When the right corporate culture code is cultivated, employees feel cared for, valued and motivated. They are happy to go to work and
more than 100% is delivered daily.

Why is Company Culture needed?

Tony Hsieh, in his book on the corporate culture of his first company, Delivering Happiness: A Path to Profits, Passion, and Purpose talks about
how he failed to cultivate employee wellness and was so unhappy with it that he had to sell it. When Tony later became CEO of Zappos, he
swore he wouldn’t make the same mistake again. In the second half of his book, he shares what he did to nurture and develop Zappos company
culture. The company now has over 1,400 happy employees.
In short, corporate culture is needed to achieve your company’s goals, increase the profits and develop your business. Happy employees usually
equal happy customers and the investment into great company culture is small compared to the benefits you will gain in the future. Increased
productivity and decreased employee rotation are only a few perks reaped off of a company culture that works.
The corporate culture at Hostinger has always been a huge deal. It is something that creates the feeling of the company not only to the employees
but also to the customers. Happy and productive employees are usually what defines a good corporate culture, and I can say that Company
Culture does exactly that. It is something that never stops changing or becomes static.

The Importance of Employee Engagement

Before drafting any official documents about our company culture, Arnas Stuopelis, CEO of Hostinger, has started by setting a bold personal
Objective – “Inspire and encourage Team to achieve exceptional personal, professional & business growth!” The Key result for this objective
was: “In employee anonymous survey 99% of colleagues will say that their work is challenging and they grow as professionals very fast.” More
about what is Objective and Key results you can read in Arnas’ previous blog post. According to Arnas, engaged employees are the root cause
of all company profit.
On the inside, company culture is most visible when a Customer Success agent takes a laptop to a company trip only to make sure that no tickets
are left unanswered and customers are receiving the best possible service. It is clearly visible when the head of people schedules job interviews
for 2 a.m. only to have a chat with the most prospective applicants.
“I made a public commitment to all the team that employee engagement and their feel of purpose is a top priority for CEO. I have been focusing
on this goal for 3 months to achieve the result.” – Arnas explains when asked about challenges he faces as a CEO of an international company.
To achieve the desired key result, he has started with a simple anonymous questionnaire. It allowed him to define the starting point. “In an
anonymous survey I have asked only 3 open questions:
1. Is your job challenging enough?
2. Tell us how does your work contribute to the company Goals?
3. Suggestions? Tell us anything. We want to hear you.”
Not only it is an excellent way to understand what possibly needs to be changed in the company or corporate culture, but also it’s a way to see
whether or not your employees understand the purpose of the work they are doing.
The survey was anonymous, so everyone had a perfect possibility to express how they truly feel about working at Hostinger. It was also a chance
for us to rethink a few of our fundamental processes in order to improve employee engagement rate.
“After evaluating the first portion of the feedback, I started to dig deeper. I had several one-on-one meetings with the fellow colleagues and
listened to their opinions and views on the corporate culture topic. I read a lot about the best practices of employee engagement and how other
progressive companies are cultivating their company culture code. These are the few which have inspired me the most:
 The Netflix Culture Deck
 Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead
 Jeff Bezos interviewed by Charlie Rose about Amazon’s philosophy and Amazon’s leadership principles
 Don’t create a sense of urgency, foster a sense of purpose”.
To dig even deeper, Arnas had interacted with other people from progressive companies about their corporate culture.
“Especially interesting was my meeting and friendly discussion with an old fellow Daniel from Amazon. I met Daniel the first time when I
started my career in web hosting industry. At that time Daniel was the salesperson who sold ICANN accreditation services to Hostinger back in
2012.” Arnas remembers the meeting and also elaborates on what Amazon company culture is.
“To sum up our long discussion in one of the Bangalore coffee shops, it was pretty clear to me, that Amazon principles work as hard as their
people do. It is not only a statement on their website. All employees are using Amazon company culture every day, whether they’re discussing
ideas for new projects or looking for the best solution to solve customer’s problem.”
After the meeting, it was clear to Arnas, that it is time to formalize and draft Hostinger company culture book.

How we drafted our corporate culture book?

We have drafted our company examples of values together, discussed in groups and rated them individually. Everyone had to rate the values on
a scale from 1 to 10 based on how important these values are for everyone personally. It is essential for us to have a mutual agreement and
support from all team members, as every value has to be practically applicable and every decision we make should be based on them.
Additionally, we used Tony Hsieh’s way of engaging with employees regarding the company culture and sent out an email to everyone, asking
to describe company culture at Hostinger in a few sentences. We have adopted this email to our need and send it to all employees:
Hi everyone,
We will be putting together a mini-book about the Hostinger’s actual culture for all new hires. Our culture is the real behavior and skills which
are valued in the fellow employees, so we would like to include everyone’s thoughts in this book.
Please email me 100–500 words about what the Hostinger culture means to you. Here are some questions for inspiration: what is the Hostinger
culture? What’s different about it compared to other company cultures? What do you like about our culture?
We will compile everyone’s contribution to the book. If you wish to remain anonymous, please indicate so in your response. We will be
distributing the Corporate Culture book to all new hires as well as the existing team (and will probably publish it on our website too).
Also, please do not talk to anyone about what you will be writing or what anyone else wrote.
Remember, there are no wrong answers. We want to know what the Hostinger culture means to you specifically at this point in time, and we
expect different responses from different people.
We already have some working material here to start with, but feel free to put your own perspective.
We value the things we make together. We’re going to set our values together. And we are going to achieve our goals as a team, too. This is our
company. We succeed or fail together.
Cheers,
Arnas

The feedback we got from the team was remarkable and inspiring. It clearly shows that company culture derives from employees. Here are just a
few examples what our employees think about Hostinger culture.
“At Hostinger you will always find someone who will listen to you. The opinions of each and every employee are highly valued, no matter if you
work in Kaunas or at home, your opinion always matters.” – Gonzalo Ramirez
“What I like about working at Hostinger, the corporate BS is at a minimum. The flat structure lets you propose an idea. Discuss it with other
skilled colleagues and come up with brilliant implementation. Later it is used by millions of people every day.” – Vaidas Lungis
“Hostinger gives you so much FREEdom that you can always contribute your best ideas, no hierarchy, and management bullsh*t, you can
FREEly release your inner super-saiyan to work productively showing our contributions to the company, and it never fails to reward.” – Ade
Syah Lubis

The answers were put together, analyzed and rounded up. This way, a clear sense of what Hostinger Company Values are was crystallized and
put into words.

Hostinger Company Vision

At Hostinger our vision is to enable millions of people around the globe to unlock the power of Internet by giving them tools to learn, create and
grow online.

Hostinger Company Mission

Our mission is to make life easier for website developers and their customers. Our company idea supports this mission by offering stable, fast
and simple website hosting solutions, at a price so low that nobody can beat.
“One of the most important things to me is that your contribution can impact millions of people worldwide.” – Skirmantas Juraska

Here are Hostinger Company Values

Customer is our primary focus.

“Guiding, accompanying, providing solutions to someone who is lost, looking for the best answer to a website or a project problem – a work
that makes us stand out from those around us at a competitive level.” – Adriana Pino, Customer Success team
We begin by defining what our customer is and then draft the product or service to it. The most successful businesses have a customer-first
mentality ingrained into their company culture.
Understanding your buyers’ behavior is the path to success, therefore, every employee on their first few days at the office spends some time as
Customer Success agent. This way everyone gets a real feel of who they are trying to benefit. No matter which team you’re currently working
with, you should always be asking yourself: ‘What did I do today to help our clients succeed online?’

We’re hungry for knowledge.

“Personal growth is highly encouraged which is awesome and probably the best part of being a member of Hostinger family.“ – Justas
Palaima, Email Marketing
We understand that nobody is perfect and the path to perfection is based on everyday learning. Hostinger fosters an open minded corporate
culture at the office. Everyone is allowed to make mistakes as it’s then we improve the most. Literature, apps, software, conferences and
everything else that is needed to increase the productivity and improve our processes is available at hand. You just have to ask. If you’ve decided
you already know it all and there’s nothing more for you to learn, Hostinger is not for you.

Hire and Develop the Best.

“We have a team of real pros. It’s a privilege and a pleasure to work with them. Become a sponge and learn from the best!” – Arnas Kazlauskas
Outstanding workplace and remarkable work come from exceptional people. We invest as much money and time as it takes to find and hire the
best out there. A huge part of our hiring process is making sure the person is perfect for the position he’s applying to and also fits in with our
company culture. It’s the biggest challenge yet. And it is challenging not only for Hostinger but for the Human Resources in general, says Karen
Higginbottom in her article on biggest HR challenges in 2017. Our current leaders train up and coming talent and they take this role very
seriously.

High Performance
“We are not satisfied with good, we want to always be the best; we do not try, we do!” – Daugirdas Jankus, Head of Acquisition
We loathe comfort zones. Comfort means static in our office. At Hostinger, we always try to push our limits and achieve more. It is important
for our Company Culture always to move forward. To increase our productivity, we often move employees around the office, from team to team,
working on different projects and constantly obtaining new skills. This way nobody gets too comfortable with where they are and perform to the
highest standard.

Freedom & Responsibility

“What I like the most about Hostinger is freedom and flexibility.” – Donatas Abraitis, System Engineer
Freedom to do what you like unleashes great potential and creativity. At Hostinger, we don’t tell anyone to do anything. We hire people who are
passionate about what they do and that enables them to move mountains. We are all self-starters. Nobody waits around for tasks to be handed
out. Everyone is aware of what is best for the business and how they can contribute. We only provide guidance to our employees.
We are Focused
“We realize that every single person has their own strong sides and the key to reaching full company potential is getting to know each employee
personally and combining their strongest sides.” – Linas Levanas, Developer
It’s essential for us all to be on the same page. As long as our objectives and key results are clear, precise, and easy to understand, the company
will be moving forward. Everyone here is brilliant in their own unique way, have qualities that nobody else has, therefore, to get the best results
it is important to combine our strongest suits and stay focused. Hostinger’s corporate culture is about working united, towards one clear goal. By
taking the responsibility to do our best at all times, we identify and contribute where it is needed the most.

Speed matters in business

“We come up with hypotheses, present them to the team, listen to their feedback and then decide what to do. This way we’re always in the action
– AGILE!” – Giedrius Zakaitis, Head of Product
With the understanding that all our decisions are reversible, we are not scared to experiment. If you’re not fast, your competitors will be!
Technology is something that constantly moves and constant innovation is necessary. The faster you’re able to learn and adapt, the faster the
company grows. It’s better to have tried and failed, than not to have tried at all.

Earn Trust
“While compliments are appreciated, the critique is what turns you from good to great.” – Arnas Kazlauskas, Customer Success Academy
Everyone here is a pro. We value the knowledge in every one of us and understand the importance of feedback. Only with trust and constructive
criticism you can move forward as a professional. Everyone’s opinion is important and is encouraged to be said out loud. We foster a “there is
no stupid questions” environment, this way building up trust in the company.

Dig Deep
“Every individual, entry level to executives, need to work effectively as every individual performance is impacting the whole team.” – Ade Syah
Lubis, Hostinger Indonesia Director
We dive deep before any decision is made. Everyone at Hostinger is used to doing whatever is needed to succeed, no matter the job description.
We are an open source company and all data is available to everyone in order to make the right decision. Here, we base our decisions on facts
and if they differ from reality, we dig even deeper.

Discuss, Agree/Disagree, Commit

“Everyone has their own point of view. Sometimes it’s shared, sometimes it’s individual. The most important thing is to overcome the
disagreements, reach a consensus and proceed with the implementation” – Kristina Dailydaite, Marketing Copywriter
Hostinger has over 200 employees world wide. At times, it is hard to keep up with all the changes at the company, but everyone is always
welcome to express their opinion towards everything. We disagree in the manner of constructive criticism. We share different views and the
eventually commit to one decision. Once we do so, everyone in the company is entirely committed to delivering their best towards one goal.

Deliver on the End Result

“We are thriving at work because we’re competent at what we do and we feel like our colleagues are great at what they do. We value the things
we are doing together and connect together in the process. Our ambitions are growing exponentially and we’re autonomous to make sure we
achieve them.” – Giedrius Zakaitis, Head of Product
The end result is just as important as the journey. Delivering on our personal and company goals with consistency means our company culture is
working and our company is succeeding. It drives us forward and allows us to be the best possible version of us. Great company with properly
cultivated Company Culture will always empower their employees so that they will effortlessly deliver on the end result with 100%.
Every corporate culture is different, with different examples of values and codes. Hostinger Company Culture is how we get things done, it’s the
vibe everyone feels about Hostinger without having to know our full processes.
“Teams are totally independent and have their own OKRs. They are fast and efficient. No bureaucracy, unnecessary coordination or waiting on
other departments to do their segment of the project, they are fully empowered to get it done themselves.” – Arnas Stuopelis, CEO