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Virtual Community of PMO Professionals.

More then 6,000 members around the world.

Builds solutions to the community.
1. PMO Global Alliance
Based on Collaborative work.
Work in cooperation with International Professional Associations.

Individual cases are influenced by variables that can not be identified or replicated.
Our benchmarking is based on statistical analyzes.
2. Benchmarking Approach Based on the experience of mature PMO professionals.
Collective Intelligence may provide recommendations.

Developed collaboratively by more than 120 PMO leaders worldwide.

Research-based methodology.
Supports the setup, assessment and monitoring of the PMO.
3. PMOVR Overview
Focus on generating effective value for the organization.
Licensed under a Creative Commons Attribution 4.0 International License.

Available at
Available in English, Portuguese, and Spanish.
Automates the methodology.
Allows access to benchmarking databases with recommendations.
Allows monitoring of PMO Performance and Value Indicators.
Free account provides access to all methodology features.
4. PMOVR Software
Full license allows use of the software without commercial constraints.
Creating your free account.
Understanding the PMO Demo Version.
Setting up your first PMO.

What is a PMO? Different perspectives of the same phenomenon.

There is no right or wrong in PMOs.
A PMO is a service provider.
The PMO Stakeholders.
The difficulty of measuring the value of a PMO.
5. PMOVR Mindset Measuring the value of the PMO through the perception of value it generates.
Meeting Expectations = Generating Perception of Value
The Stakeholders-Driven PMO Concept.
The problem of pre-established PMO models/types.
You must create your own solution.

The Design/Redesign Stage (8 Steps).

The Monitoring Stage.
6. PMOVR Essentials
The 1-Year Assessment Cycle.

Identifying Groups of PMO Stakeholders and their relevances.

Identifying PMO Stakeholders.
PMO's Language is different from Stakeholders' Language.
How to collect PMO Stakeholders' Expectations.
The 30 Potential Benefits from a PMO.
7. Step 1 - Collect Stakeholders' Expectations
Understanding the benefits relevances.
The 26 Potential Functions for a PMO.
Understanding the correlations between Functions and Benefits.
The list of recommended functions for your PMO.

There are no "standard" functions for a PMO.

Different expectations need different mixes of functions.
Analyzing the list of recommended functions for your PMO.
How should you select the functions for your PMO.
Reasons that can lead to skipping a relevant function.
8. Step 2 - Define the PMO Mix of Functions
Understanding the EAI - Expectations Adherence Indicator.
Understanding the BAI - Benefit Adherence Indicator.
Understanding the Balance of the PMO Mix of Functions.
Validating and approving the proposed PMO Mix of Functions.

Aligning expectations with the PMO Stakeholders.

What are the PMO processes.

PMO Processes Elements.
Inputs / Outputs.
9. Step 3 - Defining the PMO Processes
Performance Indicators.
How Related Functions may maximize results.
Adjusting the maturity of PMO processes.
Designing the Catalogue of Services of the PMO.

The challenge of generating value perception.

Understanding the level of influence of the PMO on indicators.
Different functions require different indicators.
PMO Performance Indicators Relevances.

Frequency of Measurement.

10. Step 4 - Defining PMO Key Performance Indicators Formula.

PMO Performance Indicators Elements.
PMO VALUE RING How to measure.

Methodology Internal Goal.

External Goal.
Adjusting the Levels of Services of the PMO.
Calculating the Overall Performance of a PMO Function.

The 360o Feedback Process.

The 10 Competences for PMO Professionals.
The four levels of Proficiency.
Defining the PMO Team.
Defining Groups of Reviewers and their relevances.
Defining Reviewers.
Assigning Assessments.
Understanding the Evaluation Process results.
Different Functions require different Competences.
Identifying the most appropriate professionals to each function.
11. Step 5 - Defining the PMO Team
The CAI-p (Personal Competence Adherence Indicator).
Assigning resources to each function.
The CAI-f (Function Competence Adherence Indicator).
What to do when resources are working together.
How to develop action plans for developing competences.
The CAI-PMO (PMO Competence Adherence Indicator).
FTE (Full Time Equivalent) Concept.
Defining the workload of allocated resources.
How to define the PMO headcount.

Organizational Maturity X PMO Maturity

PMO Maturity means delivering more value.
Does being strategic mean being mature?
Strategic, Tactical, and Operational Functions.
How does the PMO maturity evolve.
The four levels of Maturity.
Why you can't compare the maturity of two PMOs.
12. Step 6 - Assessing PMO Maturity
Starting a PMO Maturity Assessment.
Defining the Current and the Target Levels of Maturity.
How to calculate the Function Maturity.
How to calculate the PMO Maturity.
How to identify a maturity gap.
How to develop actions plans to evolve the PMO maturity.

ROI Essential Concepts.

Assumption: The PMO exists to recover / reduce organizational losses.
Identifying the portfolio under the PMO mandate.
Identifying the potential loss in the portfolio.
Estimating the annual PMO cost.
The 14 most usual problems that cause portfolio losses.
Defining the relevance of each problem for your organization.
Calculating the potential of the PMO for recovering portfolio losses.

13. Step 7 - Calculating PMO ROI How maturity and competences may influence the potential of the PMO for recovering portfolio losses.
How to analyze the result of the PMO ROI model.
Re-evaluate the mix of functions.

Improve PMO Maturity.

Actions to improve PMO ROI. Improve PMO Competences.

Expand the portfolio on the PMO mandate.

Reduce the PMO annual cost.

When you should conclude that a PMO is not worth for your organization.

Balanced Scorecard Essential Concepts.

The Grow & Learning Perspective.
The Internal Processes Perspective.
The Stakeholders Perspective.
14. Step 8 - Strategically monitoring the PMO
The Value Perspective.
How the PMO strategic objectives connect to the PMOVR steps.
Measuring and showing the PMO value to the organization.

Brian Hobbs
PMO: A Quest for Understanding
Monique Aubry

Craig Letavec
The PMO SIG Program Management Office Handbook
PMO - Project Management Office
Dennis Bolles

P3O - Portfolio, Programme and Project Offices Axelos

Business Driven PMO Setup Mark Price Perry

Janice Thomas
Researching the Value of Project Management
Mark Mullaly

Jack Phillips

Project Management ROI Wayne Brantley

Patricia Phillips

Implementing the Project Management Balanced Scorecard Jessica Keyes

Jack Phillips
Show me the Money
Patricia Phillips

Mel Schnapper
15 - Suggestions for further studies Value-Based Metrics for Improved Results
Steven Rollins

How to Measure Anything Douglas Hubbard

P3M3 Maturity Model Axelos

Maturity Eileen Forrester

CMMI for Services: Guidelines for Superior Service Brandon Buteau

Sandra Shrum
Process A Guide to the Business Analysis Body of Knowledge (BABOK Guide) IIBA
Michael Lombardo
Competences FYI - For Your Improvement
Robert Eichinger
Decision Making for Leaders Thomas Saaty
Kim S. Cameron
Diagnosing and Changing Organizational Culture
Robert E. Quinn