MULTIPLE CHOICE

1. The expression that we use to welcoming the guest is…….

a. Good morning Sir, may I help you?
b. Good morning Mister, may I help you?
c. Good morning Sir, welcome to STEP Ubud Training Hotel, may I help you?
d. Good morning Sir, welcome to STEP Ubud Traing Hotel, follow me please!
e. Good morning Sir, welcome to Sahaja Hotel, are you going to check in?

ANS: C

2. The expression that we use to close the conversation is…….

a. Good morning Sir, may I help you?
b. Good morning Mister, may I help you?
c. Thank you for choosing STEP Ubud Training Hotel, have a nice day.
d. All right Sir, welcome to STEP Ubud Traing Hotel, follow me please!
e. Good morning Sir, welcome to Sahaja Hotel, are you going to check in?

ANS: C

3. She/he is responsible for establishing and maintaining positive customer relationships,

handling guest needed in food, and give satisfactions service: …….
a. Receptionist
b. A cook
c. Order taker
d. Bellboy
e. Waiter

ANS: E

4. She/he supervises the preparation and service of the food from the kitchen to the dining
room, arranges the menu and tastes the food for correct seasoning: ……
a. A receptionist
b. A chef
c. An order taker
d. A captain
e. A waiter

ANS: B

5. A person whose job is to prepare all the bakery products such as breads, pies, plain
cakes, etc: .……
a. Baker
b. Pastry cook
c. Vegetable cook
d. Fish cook
e. Assistant cook
 ANS: A

6. A person who prepares all pastries, desserts, cakes: ……

a. Baker
b. Pastry cook
c. Vegetable cook
d. Fish cook
e. Assistant cook

ANS: B

7. A person who specifically prepares and cooks all kinds of vegetables: ….

a. Baker
b. Pastry cook
c. Vegetable cook
d. Fish cook
e. Assistant cook

ANS: C

8. A person whose responsibilities are cooking dishes made of fish or eggs: .....
a. Baker
b. Pastry cook
c. Vegetable cook
d. Fish cook
e. Assistant cook

ANS: D

9. What is the synonym word for room service?

a. F&B service
b. Waiter
c. Waitress
d. In Room dinning
e. Walk in restaurant

ANS: D

10. What is the synonym word for in room dinning?

a. F&B service
b. Waiter
c. Waitress
d. Room service
e. Walk in restaurant

ANS: D
11. Receptionist : Giri Kusuma Hotel, Good Morning, may I help you?
Guest : Good morning, I’d like to confirm my reservation for tonight.
Receptionist : ……………………………………………………….
Guest : I reserved it five days ago by phone.
a. What was the name?
b. When did you reserve it?
c. What kind of room do you need?
d. How long do you stay here?
e. I beg your pardon.

ANS: B

12. Receptionist : Sahaja Restaurant, good morning! Can I help you?

Caller : ……………………………………………………….
Receptionist : I am sorry, we are fully booked at that time.
a. Can I book 4 tables for 8 pm this evening?
b. I want to order a plane ticket.
c. I’d like to reserve a double room.
d. Can I have a glass of oranges juice, please?
e. I want to reserve 4 tickets for tonight.

ANS: A

13. Waiter : Are you ready to order madam?

Guest : Yes, please. I’ll have a pepper steak, please.
Waiter : ……………… We’re out of pepper steak.
Guest : Well, I’ll have pizza then please.
a. I beg your pardon.
b. Can you repeat once again, madam?
c. Anything else, madam?
d. Do you have another request?
e. I’m very sorry, madam.

ANS: E

14. Waitress : Good afternoon, Lotus restaurant.

Guest : Hello, I’d like to reserve a table for two at eight o’clock, please?
Waitress : ………………………………………………….
Guest : Naila Kyle.
a. Who is it?
b. I’m sorry, we’re full this day.
c. Do you have reservation before?
d. May I know your request?
e. May I know your name?

ANS: E

15. Waiter : I’m sorry madam, the restaurant is full now.

Customer : Oh, I see.
Waiter : ………………, we’ll have table in about half an hour.
Customer : Okay, I’ll stay here.
a. Would you come to next restaurant?
b. Do you have reservation before?
c. I’m sorry we are close right now.
d. Would you come tomorrow?
e. Would you like to wait?

ANS: E

16. Waiter : What would you…….to drink?

Guest : An orange juice, please
Waiter : All right, Sir.
a. see
b. will
c. like
d. do
e. eat

ANS: C

17. Someone who serves guest in the restaurant called: …….

a. Bartender
b. Steward
c. Receptionist
d. Waiter
e. Manager

ANS: D

18. Someone who makes the beverage called: …….

a. Bartender
b. Steward
c. Receptionist
d. Waiter
e. Manager

ANS: A

19. What is the meaning of B&B?

a. Bar and Breakfast
b. Bred and Brown
c. Bread and Butter
d. Butter and Bred
e. Bar and Bred
 ANS: C

20. Receptionist: Good morning. ………. How may I assist you?

Guest: Hi, good morning. I'd like to make a reservation, please.
a. Can I help you?
b. Welcome to Grand Hyatt Hotel.
c. Do you need any help?
d. Well, come to Ina Hotel, please.
e. Do you have reservation before?

ANS: B

21. G: Hi, good morning. I'd like to make a reservation for the third weekend in May. ………...
R: Yes, sir, we have several rooms available for that particular weekend. What is the exact date of
your arrival?
G: The 24th.
A. Do you have any room available?
B. Do you have any reservation?
C. May I assist you?
D. Do you want me to stay at your hotel?
E. Are you happy with that?

ANS: A

22. R:…………………………..?
G: I'll be staying for two nights.
A. Who is the reservation under?
B. What time will you be arriving?
C. How long will you be staying?
D. When will you come here?
E. Why do you come at night?

ANS: C

23. R: ……………is the reservation for?

C: There will be two of us.
A. What time
B. How long
C. How much money
D. How many people
E. How come

ANS: D

24. G:…………..?
R: Your room is five hundred and ninety dollars per night.
 A. What kind of room do you want?
B. When will you be arriving?
C. How much is the food?
D. Where is the room located?
E. What's the rate for the room?

ANS: E

25. R: Now what name will the reservation be listed under?

C: Charles Hannighan.
R:, ………………………….please?
C: Sure. H-A-N-N-I-G-H-A-N
A. What is your last name?
B. Could you tell me your real name?
C. Could you spell your last name?
D. Can you give me a hand?
E. Will you spell my name?

ANS: C

26. R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of
September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you
have any other questions,…………………
C: Great, thank you so much.
A. please find me around here.
B. please do not hesitate to call us.
C. please solve it by yourself.
D. please tell it to my manager.
E. please find the answer in the internet.

ANS: B

27. R: We'll see you in September, Mr. Hannighan. …………..

G: You too. Good bye.
A. Thank you.
B. Good luck.
C. Have a nice stay.
D. Have a nice day.
E. Have a nice dream.

ANS: D

28. Man: Good afternoon. How are you doing?

Woman: …….
A. I am going to school.
 B. Hi, how are you?
C. Very well, thanks.
D. See you later.
E. I am reading a book.

ANS: C

29. Guest : Excuse me, may I put my room key here? I’ll go on a trip for the whole day today.
Frontofficer: Of course, Sir.
Guest : Thank you so much, I should go now. Good bye.
Frontofficer : Good bye, ……….
A. Good bye.
B. Have a nice trip.
C. Good night.
D. Have a save flight.
E. Have a nice sleep.

ANS: B

30. Good morning Sir, welcome to Greenfield Hotel, who may I assist you?
Which underlined word is incorrect from the sentence above?
A. Sir
B. welcome
C. who
D. may
E. you

ANS: C

31. Which sentence is correct from the sentences below?

A. Mr. Jack is not come today.
B. The guests do not in his room.
C. The manager are not here.
D. The deluxe room is not available.
E. The rooms does not clean yet.

ANS: D

32. Which sentence is correct from the sentences below?

A. We are want a double room for tonight.
B. The manager and the staff are having a meeting.
C. The lobby very dirty.
D. The bellboy is escort the guest to the room.
E. The chef are cook for dinner.
ANS: B

33. G : Good Morning, may I order something for dinner?

R.S : All right sir, what would you like to order?
G : ..............................................?
R.S : We Have chicken roulade with vegetable and potato with spicy sous

A. Can I have chicken roulade

B. May I know your name?
C. What is the special menu for today?
D. Can I have your name?
E. May I know your room number?
ANS: C
34. R.S : Room Service please
Good Morning Madam, I would like to deliver your food
G : Ok, come in please
R.S : All right Madam,....................................
G : Put in on the balcony
A. Can I put here madam?
B. Where I should put your food?
C. Can you put here, Sir?
D. Where is the balcony?
E. Can I come in?
ANS: B

35. R.S : How was the food, Sir?

G : ..............
R.S : Thank you, Sir
A. That’s enough
B. All right
C. That’s good
D. What else, Sir?
E. Thank you
ANS : C

36. R.S : Would you like a dessert, madam?

G : oh, just something light, what can you recommend?
R.S :.................will be nice, Madam
G : I’ll take it
A. Chocolate cake
B. Pan cake
C. Fruit Salad
D. Red Velvet
E. Chocolate brownies
 ANS: C

37. R.S : How was your meal?

G : ...........................
A. Yes, that’s right
B. I'm very sorry
C. The chocolate souffle was delicious
D. oh, I’m terribly sorry
E. I’m already full
ANS: C
38. G : Hello, can you tell me if the restaurant is open on Sundays, please?
W : ......................
A. Yes, sir, it’s open every evening from 7 to around 10 o’clock
B. Yes, I will tell you soon
C. I’m so sorry, I will not go
D. All right sir, I will tell you
E. I am so sorry we don’t open for dinner
ANS: A

39. G : Good afternoon, Madam, what can I get you?

W : Just a fresh juice, please
G : ...................................
A. Don’t worry madam
B. Certainly, Madam
C. What is your order, Madam?
D. Sorry, may I know your room number?
E. Who is speaking?
ANS: B
40. W : Are you ready to order, Madam?
G : Yes, I think so. Just a question, what is Ayam Betutu?
W :........................
A. oh, I am sorry, Madam, I don’t know about it
 B. Yes, we have Ayam Betutu
C. It is steam chicken with Balinese herbs
D. Anything else, Madam?
E. Your order is one Ayam Betutu
ANS: C