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MIDLANDS STATE

UNIVERSITY
FACULTY OF SCIENCE AND TECHNOLOGY

DEPARTMENT OF COMPUTER SCIENCE AND


INFORMATION SYSTEMS

WORK RELATED REPORT BOOK FOR

(NAME AND SURNAME HERE)


R1______
RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

February:  Introductions and Induction. I was introduced to the ITS


 Installation of a cabinet, network Director, and familiarized with
Week 1: port and trunk. the organizational structure,
 Connect network cables to the culture and infrastructure of the
17-02-2016 patch panel using a punch down ITS department in which I was
To and a cutter. going to work.
19-02-2016  Making a USB disk bootable Two kinds of network categories
using Rufus software and are used in network installation
Windows ISO image Category A and B. I used
category B. Putting network
cables on a patch panel was a
little bit difficult.
February:  Daily morning checks Was introduced to the different
 Assembling a computer components that make up the
Week 2:  Checking the IP Address. computer such as the cabinet,
 Connect network cables to motherboard, power supply etc
22-02-2016 computers. Was also taught to check if there
To  Providing user support to is an IP Address on a computer
26-02-2016 different IT related faults. and remove it in order for it to
search for an IP Address and
DNS automatically.
February:  Daily morning checks Daily routine to check if the pcs
 Formatting machines. are performing their fundamental
Week 3:  Install operating system software duties.
 Installing Microsoft office 2007 Installing application software
29-02-2016 and Microsoft tools was a good practice in which I
To take not much time to be able to
 Installing Mozilla Firefox, Adobe
04-03-2016 tackle it.
reader.
Anti-viruses were installed to stop
 Installing Anti viruses e.g. avast
virus from invading the
computers.
March:  Daily morning checks Was taught how to check for
 Connecting and replacing drivers on computer in order to
Week 4: network cables. install the right and necessary
 Repairing a computer that was drivers in the computer.
07-03-2016 booting but showing nothing on The lab technician(my supervisor)
To the screen helps me to identify the problem
11-03-2016  Checking for drivers in which was to clean the RAM or
computers. the SATA cables not connected.
Trainee’s comments: The first month at MSU was a learning curve. The learning curve was not
an obvious one especially on the aspect of assimilation whereby the trainee needs to get in all the
information that will become on his way. A lot of mistakes were encountered during this period.
It was however characterized by a lot of learning where I had to apply theory into practice.
Through the support from other workmates the trainee achieved his monthly objectives though it
was a hard way.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: _________________________Date: ______/______________/________

Supervisor’s Signature: _______________________Date: ______/_____________/________


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

March:  Daily morning maintenance Daily routine to check if the


 Installing windows XP, windows 7 computers are performing
Week 5:  Installing pastel their fundamental duties.
 Providing user support to different Was introduced to the aspect
14-03-2016 IT related faults of installing pastel on all the
To  Repairing a computer that boots but computers in the lab and also
18-03-2016 nothing on the screen. taught to install operating
systems.

March:  Daily morning maintenance After the electricity went off, I


 Troubleshooting internet had to trouble shoot the
Week 6: connections using windows network.
troubleshooter. Students with laptops that
21-03-2016  Installation of pastel on other needed changes in the internet
To machines. proxy settings also came for
24-03-2016  Providing user support to different assistance.
IT related faults.
March:  Daily morning maintenance Was taught on how to install
 Installation of windows 8 Pro and and crack windows 8.
Week 7: Project professional 2013 Fixing the hardware
 Fixing hardware components boosted my
29-03-2016  Providing user support to different confidence in what I was
To IT related faults. doing because many of the
01-04-2016  Setting Mozilla Firefox proxy hardware components tend to
setting respond positively.
April:  Daily morning maintenance Network problems were easier
 Attending to hardware and software to solve but the hardware
Week 8 problems problems were a bit challenge.
 Upgrading to Windows 10 from The lab technician (my
04-04-2016 Windows 7 and 8 supervisor) helps me a lot.
To  Installing internet drivers. Windows 10 is a new
08-04-2016  Providing user support to different operating system which is
IT related faults. quite popular with Students
and members of staff.
For more help, I would consult
Google and Youtube.
Trainee’s comments: I had adapted to the standards and the practices of the department and the
lab and therefore result in the allowance of working under minimal supervision especially in
attending hardware and software issues. I also realized that punctuality is essential in the
working environment as it prevents you from inconveniencing your colleagues and those that are
in need of or require your services.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: ______________________ Date: _____/_______________/___________

Supervisor’s Signature: ______________________ Date: ______/______________/________


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

April:  Daily morning checks Providing user support to the


 Providing user support to different IT related faults in different
Week 9: IT related faults. departments was challenging
 Attending hardware and software but it boosted my confidence.
11-04-2016 problems Hardware problems were a bit
To  Creating a report of Commercial challenge but the lab
15-04-2016 Labs for both working and not technician (my supervisor)
working computers. helps me a lot and I also
 Restoring computers to earlier date consult Google for more
information.
April:  Daily morning checks Formatting and installing
 Providing user support to different operating system and of these
Week 10: IT related faults. application software was not
 Formatting machines challenging but uninstalling
19-04-2016  Installation of operating system and pastel it was a bit challenge
To drivers since no mistakes should be
22-04-2016  Uninstallation and installation of made because the installation
pastel. will fail.

April:  Daily morning checks Rufus software and Windows


 Hardware repair and maintenance: 7/8/8.1/10 ISO images were
Week 11: Repairing a computer that was no used in installing or replacing
longer booting. operating systems
25-04-2016  Formatting a Windows 7 computer I learnt how to partition a
To and reloading it with windows 8 or hard drive. I also learnt how
29-04-2016 10. to backup files through slaving
 Providing user support to different a hard drive.
IT related faults.
 Hardware repair and maintenance
May:  Daily morning checks The report consists of both
 Installation of software which was working and not working
Week 12: to be used by Econometric students. computer parts in the store
 Creating a report of Hellenics Lab room e.g monitor, CPU,
02-05-2016 for both working and not working mouse, keyboard.
To computers. Was taught how to install the
06-05-2016  Checking the IP Address. software and also how to
 Restoring computers to earlier date check for an IP address in a
computer.
Trainee’s comments: I was able to understand the department systems and other things that
were done in the faculty. I had come to really enjoy myself at work and my colleagues had come
to appreciate my abilities as well as my shortcomings.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: ________________________ Date: ______/_______________/________

Supervisor’s Signature: ______________________ Date: _____/_______________/________


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

May:  Daily morning checks I learnt how to to downgrade


 Providing user support to different windows 8 to windows 7 with
Week 13: IT related faults. the help of Youtube.
 Installation of operating system and Formatting and installing
09-05-2016 drivers. operating system and drivers
To  Attending hardware and software was not difficult due to the
13-05-2016 problems assistant offered by my
 Downgrading windows 8 to colleague and my supervisor.
windows 7.

May:  Daily morning checks Daily routine checks if the pcs


 Troubleshooting network are performing their
Week 14: connectivity problems on laptops fundamental duties
 Providing user support to different Laptop connected to a proxy
16-05-2016 IT related faults. server or some had no network
To  Installation of excel documents in drivers.
20-05-2016 preparation for an exam. Help users amend their
 Cleaning and blowing laptops. registration forms and
students with laptops that
needed changes in the internet
proxy settings.
May:  Daily morning checks This lab inventory check was
 Slaving a laptop SATA hard drive to be recorded in excel and
Week 15:  Blowing up of desktops nailed it to the director of ICT.
 Providing user support to different Done to check the hard drive’s
23-05-2016 IT related faults. functionality
To Done to relieve the dust and
27-05-2016 other particles that will have
accumulated inside the cpu
May:  Daily morning checks Done to check if the pcs are
 Providing user support to different performing to their overall
Week 16: IT related faults. fundamental duties in
 Formatting of machines in the lab preparation for the university
30-05-2016  Installation of basic software. opening
To
03-06-2016
Trainee’s comments: During this month I was able to perform much of the tasks under minimal
supervision. I was happy learning new things although there was a challenge in other tasks but at
the end I manage to adapt everything.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: ________________________ Date: ______/_______________/________

Supervisor’s Signature: ______________________ Date: _____/_______________/________


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

June:  Daily morning checks It wasn’t an easy task to attend


 Providing user support to different to hardware and software
Week 17: IT related faults problems. However with the
 Formatting of all machines support of my colleagues, the
06-06-2016  Installation of operating system and task was completed properly
To application software.
10-06-2016  Attending hardware and software
problems
June:  Daily morning checks Repairing a machine with
 Setting up the lab in preparation of windows 7 which was not
Week 18: exams. booting using a windows 7
 Providing user support to different multiboot service pack 3
13-06-2016 IT related faults
To  Installation of pastel on all the Much of the work was done
17-06-2016 machines in the lab. properly.

June:  Daily morning checks It boosted my confidence


 Providing user support to different because I was able to build
Week 19: IT related faults. and replace a power supply on
 Attending hardware and software my own.
20-06-2016 problems.
To  Building a machine
24-06-2016  Replacing a power supply.

June:  Daily morning checks I learnt how to connect a


 Providing user support to different projector from my supervisor.
Week 20: IT related faults
 Replacing a motherboard. Computers lost IP address due
27-06-2016  Connecting a projector for a lecture. to power cut. To cater for this
To  Troubleshooting internet problem we reset the network.
01-07-2016 connections.
Trainee’s comments: I manage to do most of my duties correctly and this result in me being an
asset to the department.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: ______________________ Date: ______/________________/_________

Supervisor’s Signature: ___________________ Date: ______/_________________/________


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

July:  Daily morning checks Most of the problems I was


 Uninstalling unnecessary software able to identify and solve them
Week 21: that slowed down the computers whereas other machines need
 Hardware and software maintenance their parts to be replaced.
04-07-2016  Attending network and other I learnt Static can cause a
To problems e.g a laptop not switching machine not to switch on and
08-07-2016 on. you have to remove the battery
and charger then press button
switch for 30sec.

July:  Daily morning checks Daily routine checks if the pcs


 Providing technical support in the are performing their
Week 22: lab during the meeting. fundamental duties.
 Hardware and software maintenance Repairing of machines in the
11-07-2016 lab which were not working
To with the help of my colleagues
15-07-2016

July:  Daily morning checks I faced a challenge when


 Installing internet drivers using troubleshooting a printer and
Week 23: Driver Pack my supervisor was there for
 Replacing network cables that were my rescue.
18-07-2016 no longer working properly.
To  Trouble shooting a printer not
22-07-2016 working well at account reception.

July:  Daily morning checks Students with laptops that


 Installation of pastel needed changes in the internet
Week 24:  Attending hardware and software proxy settings also came for
problems. assistance.
25-07-2016  Attending different faults such as
To network problems Most of the work was done
29-07-2016  Connecting a projector for a mass properly.
lecture.
 Configuring and changing proxy
and DNS settings.
Trainee’s comments: I became more used to the practices of the department and I was able to
adhere to the standards that were expected from me. I was now able to produce meaningful work.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: ________________________ Date: _____/________________/________

Supervisor’s Signature: ______________________ Date:_____/________________/_______


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

August:  Daily morning checks Most of the problems I was


 Providing user support to different able to identify and solve them
Week 25: IT related faults whereas other machines need
 Attending hardware and software their parts to be replaced.
01-08-2016 problems Repairing a laptop failing to
To  Restoring computers to earlier date. sign in user profile service by
05-08-2016 deleting one file in the registry

August:  Daily morning checks Most of the work was done


 Providing user support to different properly.
Week 26: IT related faults
 Uninstalling and installation of
10-08-2016 pastel.
To  Installation of mostly used systems
12-08-2016 and software on a new computer.
 Connecting a projector for a lecture.

August:  Daily morning checks After installing avast on a pc


 Providing user support to different boot scan was done to remove
Week 27: IT related faults. viruses on a laptop.
 Scanning a laptop for viruses Repairing a computer showing
15-08-2016 adobe icons on desktop or
To start up menu by editing the
19-08-2016 registry of the computer.

August:  Daily morning checks I learnt that you can load


 Providing user support to different windows on another computer
Week 28: IT related faults for example if the laptop does
 Installing windows 7 on a laptop not have a cdrom or usb ports
22-08-2016 HDD using lab computer. not working. I faced a
To  Attending to network problems at challenge the HDD settings in
26-08-2016 Law and Commerce lab. the setup to compatible.
 Installing internet drivers
Trainee’s comments: I had gained momentum in my prospective career and had begun to take
lead on some initiatives. I had built relationships with some peers and I felt confident. I was
engaged in a new role while continuing to learn.

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: _______________________ Date: ______/________________/_______

Supervisor’s Signature: ______________________ Date: ______/_______________/_______


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

August:  Daily morning checks I learnt how to update bios


 Providing user support to different that is I first created a usb
Week 29: IT related faults flash shell disk and boot from
 Installing wireless drivers on a flash whilst the laptop charger
29-08-2016 laptop. is connected.
To  Downgrading a laptop from I also learnt that you can
02-09-2016 Windows 8 or 10 to Windows 7. update a pc with UEFC to
 Updating a laptop bios setup using a show both Legacy and UEFC
flash.
September:  Daily morning checks I learnt how to use liveboot
 Providing user support to different disc to recover deleted files
Week 30: IT related faults and documents from a laptop.
 Replacing a fan in a laptop. This software can also be used
05-09-2016  Recovering deleted files, documents to transfer data from a laptop
To and music from a laptop. not booting into windows.
09-09-2016 Data recovery was a bit
 Backing up of data before challenge since some of the
formatting. data was not able to show up.
September:  Daily morning checks A computer cannot connect to
 Providing user support to different wireless without the network
Week 31: IT related faults interface card. The network
 Provide advice to students card is inserted in a slot inside
12-09-2016  Replaced network cables and the central processing unit.
To secured them with cable tiers The wireless network card
16-09-2016 also has drivers which need to
be installed on the computer.
The replacement of network
cables internet access for
students as they now had more
machines that had internet
capability
September:  Daily morning checks. I also learnt how to solve an
 Providing user support to different error of pastel whereby you go
Week 32: IT related faults. to regional and language in
 Installing pastel on student laptops. control panel to change time
19-09-2016 and date.
To
23-09-2016
Trainee’s comments: I had come to really enjoy myself at work and my workmates had come to
appreciate my abilities

Supervisor’s comments:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Trainee’s Name: _______________________________________________________________

Trainee’s Signature: _____________________ Date: _____/___________________/_______

Supervisor’s Signature: ___________________Date: _____/___________________/_______


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

September:  Daily morning checks After consulting Mr Google I


 Providing user support to different learnt that you can remove
Week 29: IT related faults and insert the cmos battery to
 Solving a computer with 2G Ram solve the problem.
26-09-2016 but the other part disappeared and
To left with 250MB.
05-09-2014  Connecting a projector in
preparation for a marketing mass
lecture.
 Fixing a laptop that was displaying a
black screen.

September:  Daily morning checks. I learnt how to make a flash


 Providing user support to different bootable using PowerIso
Week 30: IT related faults. which was then used to install
 Replacing a power supply. operating system.
08-09-2014  Installing an application (Microsoft
To 2013) in preparation for a lecture.
12-09-2014  Re installing windows on a desktop
computer that was failing to boot.
 Creating a bootable flash disc
September:  Daily morning checks I had a challenge with a
 Providing user support to different laptop that was failing to log
Week 31: IT related faults in to the system however I re
 Repairing a computer not booting installed windows on its hard
15-09-2014 well that’s flicking on the screen. drive using another machine.
To  Formatting bursar’s laptop and
19-09-2014 blowing it.
 Installing internet drivers on a
laptop
September:  Daily morning checks The work was done properly
 Providing user support to different and this motivated me a lot.
Week 32: IT related faults
 Loading windows xp on a computer.
22-09-2014  Connecting a projector in
To preparation for a turn it in lecture
26-09-2014  Creating a bootable flash disc
Trainee’s comments: I had gained trust from my superiors and I continued to learn both
academically and socially.

Supervisor’s comments:
………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Trainee’s Name:…………………………………………………………………………………...

Trainee’s Signature:……………………………… Date:……………………………………….

Supervisor’s Signature:………………………....... Date:……………………………………….


RECORD OF WORK DONE

DAY/DATE DESCRIPTION OF WORK TRAINEE’S COMMENT

September:  Daily morning checks The work was done correctly


 Providing user support to different and results in the achievement
Week 33: IT related faults of weekly goals.
 Installing application software on
29-09-2014 newly acquired laptops.
To  Cleaning viruses on a laptop that
03-10-2014 was attacked by malicious software.
 Attending to hardware and software
problems
 Replacing power cables and
network cables

September:  Daily morning checks. I learnt that the slowness


 Providing user support to different (taking a long time to open
Week 34: IT related faults. files and not able to play
 Cleaning virus from a computer and videos) of a computer may be
06-10-2014 a laptop. caused by a hard drive with
To  Changing format of a document that bad sectors or may be dead.
10-10-2014 was failing to open.
 Formatting a laptop and loading a
new operating system that was
dumping memory.
September:  Daily morning checks .
 Providing user support to different
Week 35: IT related faults

13-10-2014
To
17-10-2014

September:  Daily morning checks


 Providing user support to different
Week 36: IT related faults

22-10-2014
To
26-10-2014
Trainee’s comments: I had gained trust from my superiors and I continued to learn both
academically and socially.

Supervisor’s comments:
………………………………………………………………………………………………………

………………………………………………………………………………………………………

………………………………………………………………………………………………………

Trainee’s Name:…………………………………………………………………………………...

Trainee’s Signature:……………………………… Date:……………………………………….

Supervisor’s Signature:………………………....... Date:……………………………………….

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