ALM-26831 802.

1x Authentication Failure
Network Element: Micro BTS3900

Alarm Description

This alarm is reported when 802.1x authentication fails on the transmission port. 802.1x authentication is a network
protection mechanism, preventing unauthorized devices from accessing the local area network (LAN) or wireless local
area network (WLAN).

Alarm Attribute

Alarm ID Alarm Severity Alarm Type Applicable Mode Introduced in

Version...
26831 Major Fault U,L Micro BTS3900:
version earlier than
V100R011C10

Alarm Parameters

Name Meaning
Cabinet No. Cabinet number of the faulty board
Subrack No. Subrack number of the faulty board
Slot No. Slot number of the faulty board
Ethernet Port No. Ethernet Port number

Impact on System

Alarm Severity Alarm Impact

Major When this alarm is reported, the NE can still access the LAN or WLAN if the transport
network does not support 802.1x authentication. If the transport network supports 802.1x
authentication but 802.1x authentication fails, the NE cannot access the LAN or WLAN.

System Actions

None.

Possible Causes

Cause Category Possible Causes

Data configuration The time of the NE is incorrectly set.
Software None
Hardware None
Miscellaneous The Authorization, Authentication and Accounting (AAA) server is faulty.
The certificate of the NE is invalid or not correctly configured.

Prerequisites

None.

Preprocessing

1. Check whether a correlated alarm is reported

Procedure Items to Be Confirmed Duration Impact

(min.)
 Procedure Items to Be Confirmed Duration Impact
(min.)

Check for the root alarms on the Check whether root alarms are reported on 1 None
U2000. the U2000:
26266 Time Y=>The root alarms are reported. Clear these
Synchronization Failure root alarms.
N=>The root alarms are not reported.
Continue handling this alarm.

Configuration Handling

None.

Remote Handling

Collapse All

1. Check the base station time

a. Display the Main Topology window

Procedure Items to Be Confirmed Duration Impact

(min.)
 Procedure Items to Be Confirmed Duration Impact
(min.)

Note: If the faulty NE has The Main Topology window has been 1 None
been located on the topology, opened and the alarm NE is selected.
skip this step.
On the U2000, right-click the
alarm and choose "Locate in
Topology" from the shortcut
menu.

b. Confirm the connection status of NE

Procedure Items to Be Confirmed Duration Impact

Check the icon of the NE that
reported this alarm on the
Main Topology window.
(min.)
If a red disconnection flag is displayed 1 None
in the upper left corner of the NE icon,
handle the NE disconnection. If there is
no such a flag, continue handling this
alarm.

c. Open the MML Command window

Procedure Items to Be Confirmed Duration Impact

(min.)
On the Main Topology window The MML Command window has been 1 None
of the U2000, right-click the opened successfully.
NE selected in the previous
step and choose MML
Command from the shortcut
menu.

d. Check the NE time

Procedure Items to Be Confirmed Duration Impact

On the U2000, run the MML
command DSP TIME to check
the current system time on the
NE. And determine whether
the current time is consistent
with the NE time.
(min.)
The NE time has been recorded, and 1 None
the related information has been
verified.
%%DSP TIME:;%%
RETCODE = 0 Operation Succeeded
Time = X-X-X X:X:X GMT X:X

2. Set the base station time

a. Set the time for the NE

Procedure Items to Be Confirmed Duration Impact

(min.)

Run the MML command The command has been successfully 2 For details
SET TIME to set the NE to executed if a success indication is about the
the current time. included in the command response operation
Input parameters: packets. impact,
An example of the key information in see "Note"
[Date]="Current Date"
the command response packets is as in the help
[Time]="Current Time" information
follows:
of this
%%SET TIME: DATE=2011&08&17,
command.
TIME=13&40&19;%%
RETCODE = 0 Operation
succeeded.

b. Check whether the alarm is cleared

 Procedure
Run the MML command LST
ALMAF to query active alarms
with parameters set as
follows:
[Start Serial No.] =
"Equipment Alarm Serial
Number" in the alarm
parameters
[End Serial No.] = "Equipment
Alarm Serial Number" in the
alarm parameters
3. Check the AAA server
a. Troubleshoot the AAA server
Procedure
Ask maintenance personnel to Ensure that the AAA server is working
troubleshoot the AAA server. properly.
b. Check whether the alarm is cleared
Procedure
Run the MML command LST
ALMAF to query active alarms
with parameters set as
follows:
[Start Serial No.] =
"Equipment Alarm Serial
Number" in the alarm
parameters
[End Serial No.] = "Equipment
Alarm Serial Number" in the
alarm parameters
4. Collect information
a. Collect log information of the micro base station using the one-click method.
Procedure
Items to Be Confirmed Duration Impact
(min.)
Check whether this alarm is included in 1 None
the command output:
Y=>This alarm is not cleared. Continue
handling this alarm.
N=>This alarm is cleared. No further
action is required.
Pay close attention to the information in
the following example of command
output:
%%LST ALMAF: SCSN=1,
ECSN=1;%%
RETCODE = 0 Operation succeeded
No record exists
Items to Be Confirmed Duration Impact
(min.)
2 None
Items to Be Confirmed Duration Impact
(min.)
Check whether this alarm is included in 1 None
the command output:
Y=>This alarm is not cleared. Continue
handling this alarm.
N=>This alarm is cleared. No further
action is required.
Pay close attention to the information in
the following example of command
output:
%%LST ALMAF: SCSN=1,
ECSN=1;%%
RETCODE = 0 Operation succeeded
No record exists
Items to Be Confirmed Duration Impact
(min.)
 Procedure Items to Be Confirmed Duration Impact
(min.)

Run the MML command ULD
FILE to use the one-click
method to collect log
information about the micro
base station.
[Function Type] = "ALL"
[Source File Type]
="BRDLOG"
Input parameters:
[Cabinet No.] = "Cabinet
No."in the alarm parameters
[Subrack No.] = "Subrack No."
in the alarm parameters
[Slot No.] = "Slot No." in the
alarm parameters
Other parameters are to be
set based on site conditions.
The command output contains the 15 None
following information:The log has been
successfully uploaded to the specified
directory. This information needs to be
provided to Huawei.
Pay attention to the following
information in the command output.
(This is for reference only.)
%%ULD FILE: FUNCTYPE=ALL,
SRCF=BRDLOG, CN=0, SRN=0,
SN=0, DSTF="brdlog.log",
IP="10.148.36.156", USR="admin",
PWD="*****";%%
RETCODE = 0 Operation succeeded.

b. Ask Huawei to replace the base station certificate

Procedure Items to Be Confirmed Duration Impact

(min.)
Ask Huawei to the base 1 None
station certificate.

Onsite Preparation

None.

Onsite Handling

None.

Related Information

None.

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