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Communication and risk management skills


(Operations Manager under urgent situations)

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TABLE OF CONTENTS

S. No Topic Page No.


1 Acknowledgement 3
2 Introduction 4
3 Understanding of the issue raised 4
4 Your identification of the problem areas & 5
alternative solutions identified
5 How effectively this is communicated? 5
6 Reply from the client 8
7 Conclusion 9
8 References 10

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Acknowledgement

I would like to thank my parents and teachers who have been for what I am today.
Without you all I am just a zero.
You made this zero a part of valuable Billion.

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Reply from the client:

The strategies suggested by you will not provide a permanent solution and we
will be in huge trouble if we are also not able to complete the project on time as
you know you will have to definitely think from our side also.
Even though I have choices to meet the issues legally, provided the business
history we have done with you in the past I would like to give another opportunity
for you. As a result please discuss with your top level management and kindly
arrange a meeting but please remember you can’t just point I don’t have enough
cash for the change but you still have pending payments from be which can be
used to compensate for the loss caused by you without much loss and I promise
to give new projects based upon your current decision.

As a client I take this #1 priority and lets work together to overcome this situation
rather than blaming each other for the cause. Let’s work on strategies for the
future to ensure the heavy damage is prevented with minimal loss on both sides.
Let’s join hands and you have been with us for long time in different situations

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lets overcome tis with iron hands. I believe our both future is in this and how we
rise up.
Thankyou

Thus, the strategies followed by him and the smart communication has been
clearly discussed in this work like the delay in the aviation fuel and the
alternatives have been discussed in-depth making this more easily understandable
for the clients. Also one of the distinguishable aspect is the use of the smart words
which makes this more effective for project management. The communication
followed in this process is highly strategic, cognitive and has been highly focused
on the main part that has to be discussed.

References:
1. Barrett DJ. Leadership communication. Boston: McGraw Hill Education;
2006.
2. Dow W, Taylor B (2008). Project Management Communications Bible.
Indiana: Wiley Publishing Inc; 2008.
3. Kliem LR (2008). Effective Communication for Project Management. New
York: Auerbach Publications Taylor & Francis Group; 2008. 217
4. Rowson P (2005). Communicating With More Confidence. Hayling Island:
Rowmark Limited; 2005. 156 p. 0 -9539856- 9 -5
5. Rajkumar S. (2010). Art of communication in project management. In:
Project Management Institute, editor. PMI Research Conference: Defining
the Future of Project Management; 11–14; Washington, DC, USA.
Newtown Square, PA: Project Management Institute. 978-1935589136
193558913X

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