Sie sind auf Seite 1von 2

Common problems and solutions for Networking

Identify the Problem Probable Causes Possible Solutions

NIC LED lights are not lit. The network cable is unplugged Reconnect or replace the network
or damaged. connection to the computer.
NIC LED lights are not lit. The NIC is damaged. Replace the NIC.

User cannot use secured shell The remote device is not Configure the remote device for SSH
(SSH) to access a remote device. configured for SSH access. access.
User cannot use secured shell SSH is not allowed from the user Allow SSH access from the user or
(SSH) to access a remote device. or a particular network. the network.

Device cannot detect the wireless The wireless router/access point Configure the wireless router with a
router. is configured with a different compatible protocol for the laptop.
802.11 protocol.
Device cannot detect the wireless The SSID is not being broadcast. Configure the wireless router to
router. broadcast the SSID.
Device cannot detect the wireless The wireless NIC in the laptop is Enable the wireless NIC in the laptop.
router. disabled.

Windows computer has an IPv4 The network cable is unplugged. Reconnect the network cable.
address of 169.254.x.x.
Windows computer has an IPv4 The router is powered off or the Ensure the router is powered on and
address of 169.254.x.x. connection is faulty. is properly connected to the network.
Then release and renew the IPv4
address on the computer.
Windows computer has an IPv4 The NIC is damaged. Replace the NIC.
address of 169.254.x.x.

Remote device does not respond Windows firewall disables ping by Set the firewall to enable the ping
to a ping request. default. protocol.
Remote device does not respond The remote device is configured Configure the remote device to
to a ping request. to not respond to ping requests. respond to the ping request.

A user can access the local The gateway address is incorrect Ensure the correct gateway address
network but cannot access the or not configured. is assigned to the NIC.
internet.
A user can access the local The ISP is down. Call ISP to report outage.
network but cannot access the
internet.

 2015 - 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 1 of 2 www.netacad.com
Common problems and solutions for Networking

Identify the Problem Probable Causes Possible Solutions

The network is fully functional but The wireless capability of the Enable wireless capability of the
the wireless device cannot connect device is turned off. device.
to the network.
The network is fully functional but The device is out of wireless Move closer to the wireless
the wireless device cannot connect range. router/access point.
to the network.
The network is fully functional but There is interference from other Change wireless router to a different
the wireless device cannot connect wireless devices using the same channel.
to the network. frequency range.

Local resources such as file Could be a number of issues: Bad Establish the scope of the problem
shares or printers are unavailable. cabling, switch or router not such as trying to connect from a
functioning, firewall blocking different host.
traffic, DNS name resolution not
working, or service failed.
End of Document

 2015 - 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 2 of 2 www.netacad.com

Das könnte Ihnen auch gefallen