FAQ for unifi Mobile 99 at RM59 (12 months contract campaign)

FREQUENTLY ASKED QUESTIONS (FAQ)

FOR
unifi MOBILE 99 AT RM59
WITH
12 MONTHS CONTRACT CAMPAIGN

NO QUESTION ANSWER

QUESTIONS ON unifi MOBILE 99 AT RM59 WITH 12 MONTHS CONTRACT CAMPAIGN

GETTING TO KNOW

1. Can you tell me ▪ #khabarbaik! Starting from 6th November 2019 till 31 December 2019, we
more about this are opening up the subscription of our unifi Mobile 99 at the price of RM59
exclusive offer? to all.
▪ You can get your hands on our unifi Mobile 99 for never-ending data, calls
and SMS at the special price of only RM59 per month (excluding 6% ST).

2. Who is eligible to ▪ All of you! We welcome everyone; Malaysian or Non-Malaysian aged 18

subscribe to the years and above to subscribe to our unifi Mobile 99.
unifi Mobile 99 at
this special price?

3. When is the ▪ The campaign will run for a limited time only beginning 6th November 2019
campaign period? until 31 December 2019.
▪ So hurry, subscribe to the plan now!

4. I am interested. How ▪ You can subscribe to this offer starting from 6th November 2019 via our
do I subscribe to the touchpoints below:
plans? ▪ website at unifi.com.my
▪ TMpoint outlets
▪ TM resellers
▪ TM Authorised Dealers (TAD)

5. Will there be a limit ▪ Yes, you are entitled to sign up to a maximum of five (5) lines per IC.
to the maximum of
lines I can
subscribe to?

6. Can I transfer my ▪ Yes. You can port in and subscribe to unifi Mobile 99 at the price of RM59
existing number provided you do not have any outstanding balance, blacklisted, or under
(port in) to this contract with your current mobile service provider.
plan? ▪ You may request to port in via our portal at
https://unifi.com.my/personal/mobile/postpaid, over-the-counter at any
TMpoint outlets nationwide, TM Authorised Dealer (TAD) and TM
Resellers nationwide.
 FAQ for unifi Mobile 99 at RM59 (12 months contract campaign)

NO QUESTION ANSWER

7. How long does it ▪ We will request the port in on your behalf from your existing mobile
take to process my service provider as soon as the payment of all outstanding balances have
port in? been made. It may take up to five (5) business days for the application to
be approved by your existing mobile service provider.

8. Will I be charged ▪ For customers who subscribe to a new number via unifi.com.my, TM
with any upfront Resellers, TM Authorised Dealers and any TMpoint outlet nationwide, you
payment when I will be charged with an upfront payment of RM100.
subscribe to the ▪ For a limited time only, we’re waiving the upfront payment of RM100
plan? for all Mobile Number Portability (MNP) customers.

9. Will I be tied to any ▪ Yes, you will be tied to a 12 months contract when you sign up to the plan
contract when I sign under this campaign.
up to the plan?

10. What will happen if I ▪ If you terminate your line and are still serving your contract period, you
terminate my line will be charged with early termination fees based on the remaining
within the contract months.
period?

11. I am currently ▪ We’re so sorry, change of plan is not allowed during campaign period.
subscribed to unifi ▪ However, you will not be tied to any contract if you are subscribed to unifi
Mobile 99, can I Mobile 99.
change my existing
plan in order to
enjoy the special
price?

12. This is interesting! ▪ You may refer here https://unifi.com.my/mobile/postpaid/faq.html for

Where can I learn more details on the plan.
more on the plan? ▪ Alternatively, feel free to reach out to us via our digital channels such as:
▪ Visit unifi portal at unifi.com.my
▪ Community at https://community.unifi.com.my/
▪ Facebook at facebook.com/weareunifi
▪ Twitter at @helpmeunifi
▪ Live Chat via https://mobile.unifi.com.my/customer/starthere
▪ Live Chat via mobilecare@unifi app (available on Google Play/Apple
Store)
▪ Contact TM Call Centre at 100
▪ You can also visit any of the TMpoint outlets nationwide for further
assistance.