IT Environment

IT Environment Framework

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 IT Environment Framework
 IT Systems Services
 All technical solutions and services put in place around Systems, big
or small, that are considered critical for the purpose of meeting a set
of functional or behavioral goals within one or more specific
Operating Environment
 E.g – Computing devices, storage, DMS, Payroll systems
 IT Operational Services
 Represents all Operating Services that are put in place to help
maintain or use any and all Systems made available in one or more
specific Operating Environment.
 Includes
 Services that are directly related to specific systems, such as Release
Management and Deployment Management
 Non-System specific, such as Project Management, Incident Management,
Problem Management, etc.
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 IT Environment Framework
 IT Operating Environment Services
 Represents the controlled and bounded Operating Environments,
themselves, that enable System and Technology related work to occur
in contained areas that do not impact other areas of work, as well as
all the relevant Services put in place to support such activities.
 Services include construct or reconstruct an Environment, the work
necessary to tear down an Environment, the work necessary to Deploy
to an Environment, and the work necessary to support an
Environment.
 IT Delivery
 Represents the SDLC for which a specific Environment is a part of,
including all the policies, standards, procedures, and work necessary
to move a System through such an SDLC in an effective and
productive manner.

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IT Environment Framework

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Hype cycle for ICT in India 2018

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Hype cycle for ICT in India 2019

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 IT Infrastructure Services

 The services a firm is capable of providing to its customers, suppliers, and

employees are a direct function of its IT infrastructure.
 Ideally, this infrastructure should support the firm’s business and
information systems strategy.
 New information technologies have a powerful impact on business and IT
strategies, as well as the services that can be provided to customers.
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Layers of IT Infrastructure

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Hype cycle for IT Infrastructure 2018

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Hype cycle for IT Infrastructure 2019

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Competitive Forces Model for IT
Infrastructure investment

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IT Infrastructure High Level components

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IT Infrastructure Ecosystem

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IT Infrastructure Management Services

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 IT Service Delivery
 Service Delivery brings the business and IT together to benefit the
company as a whole - eliminating the detrimental “Us-versus-Them”
mindset.
 Effective Service Delivery processes should:
 Clearly define the content of IT services
 Clearly define the roles & responsibilities of customers (those who pay for
the services), users (those who use the services), & service providers
 Set expectations of service quality, availability, and timeliness
 IT Service Management (ITSM) refers to all the activities, plans, and
processes an organization uses to design, deliver, and manage service
delivery for its customers.
 The Information Technology Infrastructure Library (ITIL) is a set of best
practices and a universal framework for implementing ITSM, which can
be applied and used by any IT organization. Together, ITSM and ITIL
enable ITIL service delivery for almost any business
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IT Service Delivery

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ITSM

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 ITSM Methodology
 IT Service Support
 Change management – Standardized methods for effective
management of business changes
 Configuration management – Logical and physical aspects of IT
infrastructure plus other IT services
 Incident Management – Day to day functioning / controls that
helps restore acceptable norms of IT practices
 Release Management – Verification, testing and simultaneous
release of IT environment changes
 Problem Management – Diagnosis of incidents to proactively
manage and eliminate errors
 Service Desk – Facilitates a central interaction platform for the
business and customers
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 ITSM Methodology
 IT Service Delivery
 Availability Management: Optimization of IT infrastructure,
support and services for sustained level of efficiency and
minimal service outage
 Capacity Management: Enabling organizations with tactical
management practices and strategic planning
 IT Service Continuity: Managing organizational capabilities
for providing necessary inputs in cases of interruptions
 Service Level Management: Improving and maintaining high
service levels
 Financial Management: Cost management and ensuring
enough resources to meet organizational needs

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IT Infrastructure Service Operational
Dashboard

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IT Infrastructure Project Hygiene
Dashboard

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Current Trends in Hardware Platform
 In cloud computing,
hardware and
software capabilities
are a pool of
virtualized resources
provided over a
network, often the
Internet.
 Businesses and
employees have
access to applications
and IT infrastructure
anywhere, at any
time, and on any
device
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 Cloud Computing Services
 Infrastructure as a Service (IaaS) : Customers use processing, storage,
networking, and other computing resources from cloud service providers
to run their information systems.
 Users pay only for the amount of computing & storage capacity they actually use
 Amazon uses the spare capacity of its IT infrastructure to provide a broadly based
cloud environment selling IT infrastructure services.
 Platform as a Service (PaaS) : Customers use infrastructure and
programming tools supported by the cloud service provider to develop
their own applications.
 E.g. Salesforce.com’s Force.com , which allows developers to build applications
that are hosted on its servers as a service.
 Software as a Service (SaaS) : Customers use software hosted by the
vendor on the vendor’s cloud infrastructure and delivered over a network.
 E.g. Google apps - users access these applications from a web browser, and
the data and software are maintained on the providers’ remote servers.

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Cloud Computing Services

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Cloud Computing Models

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Cloud Computing as a Service (CCaaS)

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Hype cycle for Cloud Computing 2018

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Hype cycle for Cloud Computing 2019

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 Current Trends in Hardware Platform –
Edge Computing
 Allows data produced by internet of things (IoT) devices to be
processed closer to where it is created instead of sending it across
long routes to data centers or clouds.
 Doing this computing closer to the edge of the network lets
organizations analyze important data in near real-time – a need of
organizations across many industries, including manufacturing,
health care, telecommunications and finance.
 It is a mesh network of micro data centers that process or store
critical data locally and push all received data to a central data center
or cloud storage repository, in a footprint of less than 100 square feet
 Edge devices would collect data – sometimes massive amounts of it –
and send it all to a data center or cloud for processing.
 Edge computing triages the data locally so some of it is processed
locally, reducing the backhaul traffic to the central repository
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Current Trends in Hardware Platform –
Edge Computing

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