CONTENT

1. Agreeing on management terms of contractual agreement with the client.

2. Recommendations on interior & exterior design of the hotel & its facilities.

3. Re-structing of room (rack)rates & re-establishing all special rate categories.

4. Quarterly budgeting for front office operations.

5. Recruitment, interviewing & appointment of management team.

6. Planning, designing & implementing SOP for front office department.

7. Planning activities pertaining to pre sales & marketing promotion for rooms & its

associated services.

INTRODUCTION

We are going to make a contract between the Hogwarts hotel and THMC

company. For the refurbishment of a hotel required area. The total contrustiin

is signed by both te parties in agreement. All the rack rates of roomwill be

decide by management team depending on the the upgration of rooms.

Type : private

Company : Hogwarts hotel

Construction company : the hotel management company

Revenue of construction :

Headquarter of hotel : Mumbai

 AGREEMENT OF CONTRUCTION BETWEEN
HOGWARTS HOTEL AND PAUL Y.CONSTRUCTION COMPANY.

This agreement is made the………Day of………..2017 between HOGWARTS HOTEL and

THE HOTEL MANAGEMENT COMP.

Entire agreement.
This written contract shall constitute the entire agreement between the parties and no other terms and
conditions in any document, acceptance or acknowledgment shall be effective or binding unless expressly
agreed to in writing by the hotel. This Contract represents the entire and integrated agreement between
the hotel and contractor prior negotiations, representations, or agreements, either written or oral.
Therefore the work to be performed pursuant to this Contract will be in accordance with the drawing set
provided by the office of the Hogwarts hotel Contractor is responsible to ensure all contractor and
subcontractor services are supplied in accordance with the Contract Documents.

. THE CONDITIONS OF CONTRACT

 Application for payment, partial payment or requisition
 Duration of contract agreement
 Cash allowance
 Certificate of completion
 Contractors proposal
 Final completion.
 Final inspection
 Final payment
 Warranty contract

Notices : All notices required to be given under this agreement shall be deemed to be sufficiently given
if they are forwarded by registered post A.D./hand delivery with acknowledgment to: The Director,
(Name of the hotel director). The Contractor at: (Name of the contractor with address)

Governing law and jurisdiction: This agreement shall be constructed and interpreted in accordance
with the laws of India. The courts is __________ district alone, to the exclusion of all other courts
elsewhere in India, shall have jurisdiction to try any dispute arising out of this Agreement.

In witness where of the parties hereto have here unto set their hands the day year first above
written.

SIGNATURE:

CONTRACTOR: OWNERS:
Existing Layout : Suite Room

King Room
After Renovation : Suite Room

King Room

KING ROOM
LAYOUT
Interior Design Of Hotel:

 A generously sized desk

 High quality desk lighting
 Telephone with data port and voice mail
 High speed internet
 24 hour business centre
 Meeting rooms
 Led tv
 Refrigerator
 Massage equipments
 Bar
 Kitchen


Quarterly Budgeting Of Front Office Operation

Quarterly Budgets. Both monthly and quarterly budgets take expenses and income into account when
determining how much money you can spend. A monthly budget considers all of the expenses and
income for one month's time. A quarterly budget instead divides the year into four three-month periods.

To calculate quarterly budgeting historical forecasting is important to forecast the room revenue .

Method to calculate quarterly budgeting

Forecasted rooms revenue = rooms available X occupancy% X average daily rate

For example
150 rooms

150 x 90 = 1350 rooms available

80% occupancy

$50 average daily rate

1350 x 80 x 50 = 5400

Re-structuring of room (RACK) Rates and re-establishing all

special rate categories.
Establishing of rack rate of room is done by the construction team. Designing of room rate
depends on the facilities and refurbishment done in hotel. Upgration increases the value and
revenue of product, room tarrif and the facilities which is increased in rooms.

Front office department has also updated their software for guest help. Few rooms have
lake view of riverfront which attracts the guests with facilities of new technologies of the
room.

King room 6000

Deluxe Double 7000

Suite room 10000

Recruitment Process
Recruitment or Hiring is the process of searching and attracting the right candidates for hiring them for vacant
jobs in an organization. There are two sources of recruitment, internal sources and external sources.
Recruitment refers to the process of searching for potential employees and influencing them to work for their
organization.

‘Recruitment is the development and maintenance of adequate manpower resources. It involves the creation
of a pool of available labor upon whom the organization can draw when it needs additional employees.’ The
recruitment process leads to a collection of candidates for any vacancies an organization might have.

Internal Sources of Recruitment

Internal sources of recruitment consist of employees who are already on the payroll of a firm. It also includes
former employees who have returned to work for the organization. Recruitment from internal sources is done
to fill up vacancies through promotion, re-hiring and transferring employees within the company.

External Source Of Recruitment

The external sources of recruitment mean hiring people from outside the organization. In other
words, seeking applicants from those who are external to the organization
Standard Operating Procedures For Hotels
A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or
repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and
standards in your hotel.

The development and use of SOPs are an integral part of a successful quality system as it provides
individuals with the information to perform a job properly, and facilitates consistency in the quality and
integrity of a product. It is a must that all newly recruited hotel staff should be given training on hotels
SOP.

Planning SOP For Front Office Department

1. Handling Luggage on Guest Arrival

2. Handling Luggage on Guest Departure
3. SOP for Guest Check-in
4. SOP for Handling Wake up Calls
5. SOP for Guest Check-out

Designing SOP for Guest Check-in

o Upon the guest’s arrival, greet the guest.
 o Ask the guest for his/her name politely.
o Search the reservation record in the PMS.
o Generate and print a registration card.
o Handover a GRC to the guest for verifying printed details.
o Request the guest to show the ID card from an authorized institute.
o Request to show passport and visa in case of foreigner guest.
o Request the guest to fill in the following details on the GRC
o Inform the guest about any early/late check-out policies.
o Request the guest to sign on the GRC.
o Update the details on the guest record.
o Create a guest account.
o Attach them to the GRC and file the entire set.

Planning activities pertaining to Pre-sales and Marketing Promotion for Rooms &
its associated services

Planning directly related to the servicing consumer demand, booking clients and increasing
consumer awareness by promoting and advertisement

Critical Elements of the Best Hotel Marketing Plan

An effective marketing website

View your website as an extension of your hotel’s hospitality. Your hotel
website should be welcoming, informative, helpful, and above all, user-friendly. A
few more essentials Make amenities and room information easy to find and
ensure it is up-to-date and detailed.

An engaging hotel social media presence

Then, on your end, highlight your amenities, location, and staff. Make visitors feel
like a local by sharing local points of interest, showcasing great restaurants, and
promoting events and nightlife.
 Smart hotel customer relationship management
Hotel marketing plans should always include CRM. These systems are especially
important for hotels that have a robust event strategy.

Hotel advertisement
Every hotel in your city or region will be competing for similar search terms, so try to
target keywords that will help you stand out from the competition. Here are some quick
tips:

o Use history or interest-based display ads to engage vacationers or event planners

who haven’t made up their mind on a venue.

o Test different demographics, ad platforms, ad copy, and creative to see what works.

o Remember that even though digital advertising can be more cost effective than
traditional media, it isn’t free. Set realistic ad budgets, tweak when need be, and see
the direct bookings roll in

CONCLUSION

As per the company condition we have agreed on the term and conditions of
contract

We have changed the layout and refurbish the required area of hotel and replace
with new facilities.

On the other hand we have recruited and appoint the management staff and train
them to work with us.

We have re established the rack rates.

REFERENCES
Mc Donald, h.j. 2014 multiple logistic regression. In handbook of biological
statistics (pp.247-253). Baltomore: sparkey house publishing.

Stipaunk, D.M. (2006). Hospitality facilities and management design.

Buchanan, R.(1999).what is “atmosphere”harry nobles hospitality consulting.