HOTEL OPERATIONS AND MARSHALLS

ARELLANO UNIVERSITY SCHOOL OF LAW

FLOOR CHART FOR FLOOR NO.___
NAME ROOM ROOM STATUS NO. OF BUS RIDE
NO. (‘W/ GUESTS’ or ‘W/O GUESTS’)
WAKE-UP TIME (‘YES’ or ‘NO’)
REQUESTS
(Write in CAPITAL LETTERS) NO. BAGS
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 HOTEL OPERATIONS AND MARSHALLS
ARELLANO UNIVERSITY SCHOOL OF LAW
FLOOR CHART FOR FLOOR NO.___
NAME ROOM ROOM STATUS NO. OF BUS RIDE
NO. (‘W/ GUESTS’ or ‘W/O GUESTS’)
WAKE-UP TIME (‘YES’ or ‘NO’)
REQUESTS
(Write in CAPITAL LETTERS) NO. BAGS
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 HOTEL OPERATIONS AND MARSHALLS
ARELLANO UNIVERSITY SCHOOL OF LAW
RULES AND GUIDELINES FOR THE VOLUNTEERS
1. Each floor will have an assigned FLOOR HEAD. His or her task is to fill up the chart provided,
and to ensure that everything in his or her floor is accounted for. He or she is the POINT PERSON
relied upon by the HotelOps and Marshalls Officers.
2. A final list of the names of the baristas and their corresponding room numbers will be provided to
the Floor Head as soon as it is already available.
3. Around 8:00PM, after having their dinner, the baristas will start returning to their respective rooms.
Please DO NOT FORGET to distribute ONE PINK FORM, ONE BLUE FORM and ONE
BROWN ENVELOPE to EACH barista who will stay in your assigned floor.
PINK FORM – Bag/Luggage and Room Status Form
BLUE FORM – Wake-Up Time and Bus Ride to UST Form
BROWN ENVELOPE – For food requests and money to pay for such
Please remember, ONE FORM FOR ONE BARISTA. Meaning, if two baristas are staying in one
room, provide for two pink forms, two blue forms, and two brown envelopes.
4. Please DOUBLE CHECK if all the baristas have been given their forms.
5. COLLECT each and every Pink Form and Blue Form, and using it as a guide, the Floor Head must
fill up the FLOOR CHART provided.
6. Tape the corresponding Pink Forms and Blue Forms on the ROOM DOOR of the baristas. Please
be reminded to be VIGILANT and make sure that you taped the correct forms on the correct doors.
Floor Heads, please inspect and double check.
7. BROWN ENVELOPES filled with money for food requests must be handed over to the Floor Head
IMMEDIATELY. The Floor Head shall then inform the OFFICERS that there is a food request.
An OFFICER will come to your floor to collect the said brown envelopes.
8. Around 9:00PM, floor volunteers may be allowed to go down and proceed to the Kachina Hall to
help in packing the bar kits. HOWEVER, the Floor Head and at least ONE floor volunteer must
STAY BEHIND. Floor volunteers must return to their assigned floors immediately after they have
finished packing.
9. Around 2:00AM, the BAR KITS will be DISTRIBUTED. At this point, the Floor Head must
inform the Officers of the final count of all the baristas staying in the assigned floor, so that they
will know how many Bar Kits will be delivered. Again, please be VIGILANT.
Marshalls will come to your floor carrying the Bar Kits. Floor volunteers shall distribute the Bar
Kit by PLACING IT BY THE DOOR of the barista’s room. Please BE QUIET during the
distribution, do not make any noise so as not to disturb the baristas in their sleep.
Please remember, ONE BAR KIT FOR ONE BARISTA. Meaning, if two baristas are staying in
one room, provide for two bar kits.
10. Please DO NOT FORGET to WAKE UP the baristas according to the wake-up time they have
provided in their Blue Form. Remember to KNOCK THREE TIMES first. Wait for a few seconds,
then PRESS THE DOORBELL TWO TIMES thereafter.
Wait for the baristas to open the doors. Once opened, greet them with a smile and a warm ‘GOOD
MORNING PO. WAKE UP TIME NA PO’. Make sure they will get the Bar Kits placed in front
of their doors. Please DO NOT ENTER their rooms.
NOTE: If despite knocking and ringing the doorbell, the barista has not yet responded after a few
minutes, repeat the process. If still no response, come back after 10 minutes. If 30 minutes has
already lapsed from the given wake-up time, please inform the FLOOR HEAD immediately.
Ensure that the barista will wake up.
11. Around 3:30 to 4:00AM, the LAST MINUTE TIPS (LMTs) will be DISTIBUTED by the
designated officers of the BAR OPERATIONS COMMISSION. They are the ones assigned to
distribute to each of the rooms of the baristas, not the floor volunteers.
12. Around 4:00AM, BREAKFAST will be DISTRIBUTED for the baristas.
NOTE: If the barista is already awake (e.g. his or her wake up time is 3:00), knock on the door,
and personally hand the breakfast to the barista. Do not simply leave the food on the floor. Greet
them by saying ‘Good morning po, here is your breakfast. Reminder din po that our BUS going to
UST LEAVES AT EXACTLY 5AM’
If the barista is still sleeping (e.g. his or her wake up time is 4:30), leave the breakfast by the door,
beside the Bar Kit. When it is time to wake up the barista, personally hand the breakfast, as well
as the Bar Kit. Greet them by saying ‘Good morning po, here is your breakfast. Reminder din po
that our BUS going to UST LEAVES AT EXACTLY 5AM’
13. Do not forget to distribute the BAG TAGS for each of the baristas.
14. Do not forget to remind the baristas who will RIDE THE BUS to proceed to the LOBBY ON OR
BEFORE 5:00AM.
15. Do not forget to COLLECT THE ROOM KEYS of the baristas before they go down to the lobby.
Please make sure that the KEYS are INSIDE THEIR DESIGNATED CASES.
Floor Heads, please be vigilant in securing the room keys. WAIT for the Officers to come to your
floor to personally get the collected keys from you.
16. Please be reminded that only the bags of baristas whose ROOM STATUS is ‘W/O GUESTS’ will
be personally collected by the Officers and Marshalls.
HOTEL OPERATIONS AND MARSHALLS
ARELLANO UNIVERSITY SCHOOL OF LAW