‘A SUMMER INTERNSHIP PROJECT REPORT’

ON
“A Study On Job Satisfaction among employees at Pantaloons”
At
“Pantaloons Fashion and retail ltd”

Submitted to
ATMIYA Institute of Technology & Science
Under the guidance of
Prof. Hiren Harsora

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF

THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

Under
Gujarat Technological University
Ahamdabad

Prepared by
Rinkal Solanki
177030592107
MBA semester 3
July 2018

ATMIYA Institute of Technology & Science

M.B.A PROGRAMME
Affiliated to Gujarat Technological University, Ahmedabad

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 PREFACE

Generally a question asked to a MBA student to why they chose MBA cours. This is because
Mba is link between the world of commerce and management. Mba is specially designed to
the professional life.

Today we are in door step of 21st century. The industries are developed so fast in india as well
as in entire world.
Government has supported to these companies for their development and progress of private
companies. Thus in oder to survive in the market one should have theoritical as well as
practical knowledge about all different fields prevailing in market. With this view point,
therefore I have carried out the live project at pantaloons an arm of Aditya Birla Fashion and
Retails Limited.

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 ACKNOWLEDGMENT

The successful completion of this interim report could not have been possible without the my
co-operation and support of my faculty guide&company guide.

I want to say thank Mr hiran harsora Sir and Mr.mayur ghumanane sir to taking time to guide
me and meet with me.
Last not but the least, I am thankful to ATMIYA institute of Technology & Science for
introducing this project report as an aspect of our MBA program,which exposes us to actual
business enviroment.
Date:
Plase:

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 DECLARATION

I hereby declare that the summer Internship Project Report titled”A studay of job
satisfacation among employees at pantaloons” is aresult of my own work and my
indebtedness to other work publication, references if any have been duly acknowledged. If I
am founf guilty of copying from any other report or published information and sowing as my
original work,or extending plagiarism limit I understand that I shall be liable and punishment
that university which may include ‘fail’ in examination pr any other punishment that
university may decide.

Place: Rajkot (Signature)

Date: 22/07/2018 Rinkal solanki

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 Executive Summary

I have been assigned a task as a project related to job satisfaction at pantaloons. The
project title is “A STUDY OF JOB SATISFACTION AMONG EMPLOYEES AT
PANTALOONS Fashion & Retail ltd” Rajkot

This project report gives insights and highlights about the job satisfaction at pantaloons. Pantaloons
offer the deep insights to the industry and retail brand is one of the fastest growing plyer in the Indian
industry.

The complition of the project a survey was conducted a structured questionnaire was
prepared and sample size of 100 was taken. This is the primery data collection and
secondary data collection was done through company’s website.
Most of the staff are happy with ther job and supervisor beceause in PANTALOONS
management and staff are like family and pantaloons work environment is friendly.

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 TABLE OF CONTENTS
Sr. No. Particulars Page No.
Preface 5
Acknowledgment 6
Declaration 7
Executive Summary 8

1.0 Part – 1 Industry Information

1.1 About the Industry
1.2 Indian Market
1.3 World Market
1.4 The growth of the Industry

2.0 Part – II Organization Information

2.1 About Organization
Introduction to Functional Department
Finance
2.2 Marketing
HR
Production
2.3 Organization Structure
2.4 SWOT Analysis

3.0 Part – III – Primary Study

3.1 Introduction to the study
3.2 Literature Review
3.3 Background of the Study
3.4 Problem Statement
3.5 Research Objective
4.0 Research Methodology
4.1 Research Design
4.2 Source/s of Data
4.3 Data Collection Method
4.4 Population
4.5 Sampling Method
4.6 Sampling Frame
4.7 Data Analysis & Interpretation

5.0 Findings
5.1 Conclusion
5.2 Limitation of the Study

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 6.0 References / Bibliography (APA Style)

Annexure

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 Part – I Industry Information

RETAIL INDUSTRY

Retail is the process of selling goods or services to customers with the help of the multiple
channels of the distribution to earn maximum profit. In other world retail is the to identified
and satisfy demand through a supply chain.

The term “retailer” is basically applied where a service provider fills the small orders of a
large number of individuals who are end users rather then large orders as small number of
wholesale, corporate or government clientele. Shopping generally in terms of to purchase a
product.

Retail shops were transformed from rude booths to the sophisticated shopping malls of the
modern ear. Most of the retailers basically make different strategic level decisions including
the type of the store. When the strategic retail mix plan is place retail mix which includes
product, price, place, promotion.

The 21st century is the digital century and in the time of digital age the retailers are seeking to
reach boarder markets by selling with the help of the multiple channel distribution, including
both bricks and mortar and online retailing. With the help of the Digital technologies the
payment of goods or services are also change. Retiling support services include the provision
of credit, delivery services, advisory services, stylist services and a range of other services.
Forms of non-shop retiling include online retailing and mail order.
 RETAIL IN INDIA

The India retail industry is the fifth largest in the world comprising of organizing and
unorganized sectors Indian retail industry is one of the fastest growing industry, especially for
last two years. Though initially the real industry in India was almost unorganized, however
with change of taste & preference of the customers, the industry is getting more demand; the
industry is expected to grow from 35000crore in 2004-05 to 109000crore in 2010
.
According to the 8th annual GLOBAL RETAIL DEVELOPMENT INDEX (GRDI), Indian
Retail industry is most promising emerging market for investment. In 2007 the Retail trade in
India had a share of 8-10% in the gross domestic product of the country. In 2009 it rise to
12%. It is expected to reach by 22% in 2010-2011.

According to the report by NORTH BRIDGE per capita the Indian retail industry expected to
grow to US$700 billion by 2010-11. By the same time the organized retail sector will be 20%
of the total market share. It can be mentioned here that the share of the organized retail sector
in 2007 was 7.55 of the total retail market.

As democratic country with high growth with high growth rates consumer spending has risen
sharply and there is significant increases in the disposable income of the people. Consumer
spending 75% in the last 7-8 year. Organizational retail accounts for 5%of the market, is
expected to grow at a CAGR OF 40% from US$20 million in 2007 to US$107 billion by
2013.

The Indian retail market is highly competitive and major players such as wal-mart, tesco
entering the industry is set to grow even further. It is thus important to see how well which
players in the organized retail industry manages to pull consumers in their stores especially in
the retail more focus is on repeated sales and sustain the customers for long time.
 GLOBAL SCENARIO OF RETAIL INDUSTRY
Retailing is the largest industry globally and is second largest in the United States both in the
number of establishment and in the number of employees. Retailing is the activity which
involves selling of goods directly to the consumer and act as an intermediary between the
producer and the customer. It has played a major role in increasing the productivity and its
best impact is seen on countries such as USA.UK, Mexico, chaina,etc. retailing is the biggest
industry with the sale of 7.2 trillion and it employs more than 22 Americans retail generated
a shareholders return of 18%.

Top retailers worldwide are:

Wal-mart store U.S.A
Carrefour group France
The kroger co. U.S.A
Metro Germany

Wal-mart is the largest player in the retail industry and is the world’s largest employer with
one million associates. Wal mart has become the successful retail brand due to its ability
market dominance.

According to global retail development index international retailers are now more adapt to
tacking the individual challenges which require different strategies to be successful. There
has been huge transformation in the retail industry as the retailers have gained understanding
about the market struggle with shifting changes in economic and political trends.
 GROWTH OF THE INDUSTRY
with the advancement of the tecnology the scope the retail industry has widened attracting
investors across the globel and has high growth potential. There has been remarkable
development in the last decade and has been rapid evolution of the online retail sectore. The
online retail is expected to be reaching US$70billion by2020.

 There has been an increase in purchasing power of the consumer due to easy
avalibility of credit which has given a push to higher value items and encouraged
repeated purchases.
 There has been clear shift in consumer minset in buying. They are more educated and
well informed, they have become more experimenting and are willing to try and buy
products which they have not been used as yet.
 The expansion of middle class has led to higher purchases of luxury products and
brand consciousness. Significant growth in discretionary income and changing
lifestyles are among the major growth drivers of indian retail industry.
 With GST taking its shape, it has helped the retailers simplify its tax structure. This
will lead to better supply chain structure, better cash flows, pricing, and profitability.
 Part – II Organization Information

HISTORY OF PANTALOONS

Originally incorporated as Manz Wear Private Limited on October 12,1987. The company’s
name was changed to Manz Wear Limited on September 20,1991,future to PANTALOON
FASHIONS(india)LIMITED on september 25,1992 and to pantaloon retail Limited on july 7
1999. Pantaloon comes from the italian word pantalone ,which in turn was derived from a
character in a seventeenth century comedy play. In 1992 an initial public offer (IPO) was
made in the month of may. The frist open india’s family store showroom in 1997 in kolkata.
In 2001 bigbazaar, Is se sasta aur accha kahi nahin, Indias first hypemarket chain launched
and in 2002 Food Bazaar, the supermarket chain is launced.and in 2007 future Group crosses
the $1 billion turnover. in 2013 pantaloons opens its frist flagship store in
chandigarh,pantaloons launches its 1st store in dehradun,its 2nd store is opende in vadodara
and its 75th store launche in Amritsar. Pantaloons launche woman’s Wednesday in chandigarh.
The pantaloons votad india’s No.1 Trusted Apparel Retailer for 2013.
In 2014 pantaloons opens its 6th store in bangalore,they open its first store in hubli,in this year
pantaloons lunches Fashion Friday At its new look store High Street Phoenix,and In meerut
pantaloons launche its frist store.in 2014 pantaloons lunches its new look store inchennai with
kollywood diva, priya anand. pantaloons launch its first store in muzaffarnager.In 2015
pantaloons Fashion&Retail Ltd has forayed into a commercial arrangement with Flipkart.
And they are also approved the composite scheme,subject to the necessary statutory and
regulatory approvals. In 2016 Aditya birla fashion and retail signs deal with quirky british
designer wear brand simon carter. ABFRL’s Madura F&Lnlunches’ buddy’ from State Bank
of india across its 1200+stores. In 2017Aditya Birla fashion wins American Eagle rights for
india.

Vision and Mission of the pantaloons

 VISION
To be a primium global conglomerate with a clear focus on each of the business
 MISSION

To deliver superior value to our customers, shareholders, employees and society at large
 VALUES

Speed
Integrity
Commitment
Passion
Seamlessness

Company profile

Name of the organization Pantaloons Fashion& Retail Limited

Address Bharat Iscon mall, plot no. 64, TP scheme no.3, 150 ft ring
road ,Opp.Parijat prty plot, kalawad road, Rajkot,Gujarat
360005
Ph.no 0281-3047342
Size of the organization Large scale
Working hours 9 hrs
Logo

Slogan In love with life

In love with fashion
INTRODUCTION OF FUNCATIONAL DEPARTMENT

MARKETING DEPARTMENT
Marketing Mix of pantaloons analyses the brand/company which covers 4Ps
(Price, Product, Place, Promotion) and explain the pantaloons marketing strategy.

PRODUCT
Pantaloons are one of the leading fashion retail brands in India. Pantaloons offer apparel
brands for men, women, and kids. Pantaloons offer accessories from watches to shoes, bags,
and jewelry. The tagline of pantaloons is “In love with fashion”. Pantaloons offer product
from traditional outfits to high and western outfits as part of its marketing mix strategy.
Pantaloons have a dedicated website online that features collections based seasons like
“summer” collection, “winter” collection etc.

PRISE
Pantaloons offer value for money strategy to all its customer. Pantaloons offer discounts
during festive season. They also have end of year clear off sales. All the goods are procured
from private small-scale producers and are bundled and sold under private labels. Pantaloons
follows relationship marketing its helps bring customer service, quality and improving
visibility into closer alignment.

PLACE
Pantaloons offer sales through omni channel. They have an online presence where items can
be ordered from their home website. The website of pantaloons is designed in accordance
with keeping e-commerce strategies in place. The items are differentiated under headings
suitably. Pantaloons currently have 130 fashion stores in 40 cities and towns in India.
Pantaloons have a retail space of 1.7 million square feet, which is among the largest in India.

PROMOTION
Pantaloons uses a diverse range of promotional activities to market its brands. Pantaloons use
media like TV print online etc as part of its marketing mix promotional strategy. Pantaloons
also offer its flagship green card membership. It is available in 4 different offerings with one,
three, five and seven- star. Discounts are offered based on the type of card the user has
purchased .this helps to providing loyalty points which can be redeemed at every next
purchase.

PEOPLE
Pantaloons have excellent customer engagement skills. The higher management consists of
people sourced from reputed institutes and with year of excellent experience. The sales
people at pantaloons store are very well trained and equipped to handle queries of customers.

PROCESS

Pantaloons has serveral process in plase for smooth execution of its business. The clothes are
shopped from manufacturers to warehouse to the pantaloons retail outlets all across the
country. Also ,the online model ensure onilne purchese, online paymet and delivery at the
customer doorestep. Pataloons has installed SAP based softwer to track movement and sales
of products through their retail stores.
PHYSICALE EVIDENCE

Pantaloons store are the biggest physical evidance of the brand. The uniqueness of stores,
store planning, color,&design etc are all unique acroos stores. Pantaloons is a winner of the
prestigious North-East consumer awards. It is also one of the most preferred fashion retail
destination of the year. Pantaloons also received the “emerging market retailer of the year”
awards. It has also received HR excellence awerds for some of its best industry people
management standards. It has also received awards for some of the best loyalty program
awards.

HUMAN RESOURCE MANAGEMENT

Human resourse management at pantaloons fashion and retail ltd rajkot is well organized and
self motivated team of retail industry. The word “employee” is excluded from pantaloons
dictionary. Anyone working with pantaloons is treated as a copartner and team member.

RECRUITMENT SOURCES
INTERNAL SOURCES
Person who are already working in the organization constitute are ‘internal sources’
retrenched employee. Retired employee,transferred,promoted or even demoted employee are
internal sources of recruitment.

EXTERNAL SOURCES
External sources include advertisement, campus recruitment, through agency and waiting list.
In pantaloons for recruitment of the emplyoee company take support of waiting list and even
if needed internal sources are use.

FINANCE DEPARTMENT

There are various types of payment is received by pantaloons at the time of sale and they
have tie-up with certain wallets in oder received the payments. The types of payments by the
company are as follows:
 Cash
 Cheque ( only at that time of purchase of gift voucher)
 Credit voucher
 Free charge
 Mobikwiks
 E-gift voucher
 Gift card
 Gift vvoucher corporate
 Accord coupon
 Sodexo coupon
 UBI card
 Green card
 AMEX card ( American Express card)
 Bajaj finance
 ORGANIZATION STRUCTURE

CEO

AREA MANAGER

CATEGORY

STORE MANAGER

STORE MANAGER DEPARTMENT MANAGER

CUSTOMER TEAM FASHION CASHIER

SERVICE DESK MEMBER ASSISTANT
 SWOT ANALYSIS
STRENGHT

 Pioneer in the industry,largest market share and capitalization.

 Reputation for the value for money (competitive pricing), convince and a wide range
of products all in one store.
 Being financially strong helps pantaloons retail india deal with any problems, ride any
dip in profits and perform their rivals.

WEAKNESSES
 Pantaloons do not function internationally, which has an effect on success as they do
not reach consumers in overseas markets.
 Since pantaloons retail india ltd sell products across many sectores, it may not have
the flexibility of some of its more focused competitors.

OPPERTUNITIES

 Opportunity exists for PRIL to continue with current strategy of large, super centers.
 Population of country is growth where the scope of market is growing where the
scope of market is kept on increasing for retail store.
THREATS
 Being number one means that you are the target of competition,(extra competition and
new competitors entering the market could unsteady pantaloons retail india)
 A slow economy or financial slowdown could have a major impact on pantaloons
retail india business and profits.

Part – III Primary Study

INTRODUCTION OF THE JOB SATISFACTION

Job satisfaction is one of the major interests to the fled of organizational behavior and
practice of the HRM. It is reflects employees attitudes towards their job and commitment to
the organization job satisfaction refers the one’s feelings or state of mind regarding the nature
of their work. It describes how content an individual is with his or her job. It refers to the
person’s feeling of satisfaction on the job, which acts as a motivation to work. It is not self
enjoyment or self contentment but satisfaction on the job. It defined as the pleasurable
emotional state resulting from the appraisal of one’s job as achieving or facilitating the
achievement of one’s job values. It’s not about the motivation.job satisfaction is linked to
productivitiy.motivation, absenessim, waste accidents, mental health, physical health and
general life satisfaction.
IMPORTANT DIMENSIONS OF JOB SATISFACTION
 Job satisfaction is an emotional response to the job scenario.
 Job satisfaction is often determined by how well the outcomes meet or exceed
expectations.
 Job satisfaction represents several the rehated attitudes.

THE IMPORTANCE OF JOB SATISFACTION

The job satisfaction is the situation of establishig a healthy orhanization enviroment in an
organization. Individual want to maintain statuts ,high rank and autority given their
capabilities such as knowledge ability education, health etc. it is a very important for a
person’s encouragement and contribution to production. Job satisfaction is reduce the
irregular attendance at the work place, substitute of the workers with in cycle or event the rate
of accidents.
Job satisfaction is an employee’s thoghts and emotion towards their job and how they
evaluate their job. It can be judg the overall job. It is important for the organization to the
care about their employee’s job satisfaction it will encourage employees organizational
commitment when they feel that they are satisfied with their jobs.
 Satisfied workers work more effectively
 Satisfied staffs have better health and live longer.
 Satisfied staff indiractly or diractly banificial for the oraganization.
 LITERATURE REVIEW
Collin lye chain
The influence of job satisfaction on employee turnover intention in
the manufacturing industry of malasia.

The main objactive of the research is to study the influence of job satisfaction on employee
tunover intention in the manufacturing industry of malasia. The research objactive are divided
into two which includes to examine the relationship between the factores of job satisfaction
and employee turnover intention, which factore of job satisfaction contribute most to
employee turnover intention. Basically ,this research is an inferential research design,
descriptive research design and correlation research design. The respondents are those in the
management level that works in the manufacturing industry in the collected data was
analysed by adopting mean scores, pearson’s r correlation coefficient and multiple regression
analysis. The findings showed that there is a nagative relationship between career
development , supervision and employee turnover intention. The results also indicated that
the overall level of job satisfaction is high and career development is the factor that
contributes most to employee turnover intention.

Brikend Aziri
Job satisfaction
Job saticfaction is represents one of the most complex areas facing today’s managers when it
comes to managing their employess. Many studies have demonstrated an unusually large
impact on the job satisfaction on the motivation of workers,while the level of motivation has
an impact on productivity and hence also on performance of the business organizations.
Unfortunately in our region job satisfaction has not still received the proper attention from,
neither the scholars nor managers of various business organizations.
Mohammand Ali Mosadegh
A study of relationship between manager’s leaders style and
Employees’ job satisfaction. (2004)
The perpose of this descriptive and cross-sectional study is to explore the relationship
between managers leadership styles and employees job satisfaction in isfahan university
hospoitals, isfahan, iran, 2004. This data collected through the distribution of these hospitals
through a stratified random sampling. The dominant ledership style of manager was
participative. Although this study conducted in iran, it is anticipated that the findingsmay
have relavence on a broader scale. By replicating this study in different countrirs and contexts
the results of could be very helpful for developing a new model of leadership with new
implementation techniques that can be implemented easily and successfully in a cross cultural
context. Employee job satisfaction depends upon the leadership style of managers.
Neverthelees participative management is not alwayes a good management style. Manager
should select the best leadership style according to the organizational cultere and employees’
organizational maturity

EMPLOYEE ATTITUDES AND JOB SATISFACTION

Wiley periodicals,(2004)

This article identifies there majore gapes between HR practice and the scientific research in
the area of employee attitudes in general and the most focase employee attitude in particular
– job satisfaction ;(1) the causes of employee attitudes ,(2) the results of positive or nagative
job satisfacation ,and (3) how to measure and influence employee attitudes.Suggestions for
paractitioners are provided on hoe to close the gaps in knowledge and for evaluating
implemented practices. Future research will likely focus on greater understanding of
personal characteristics, such as emotion, in defining job satisfaction and how empioyee
attitudes influence organizational performance.
Extraversion and job satisfaction,: the role of trait bandwidth and the
moderating effect of statu goal attainment.

issues of trait bandwidth and trait situation interactions have been scantly
consideredin the personality job satisfaction literature. We adderessed these gaps with
respect to extraversion’s major facets of the enthusiams and assertiveness. Consistent
with expections, only enthusiasm shared a direct relationship with job satisfaction.
The assertiveness –job satisfaction relationship depanded upon attainment of the
higher –oder goal of workplace status such that assertive employees were more
satisfied with their jobs when stuts was high, and less satisfied when status was low.
We discuss implications of our findings for research and practice.
 BACKGROUND OF THE STUDY

Job satisfaction or employee satisfaction is the measure of worker’s contentedness with their
job, whether or not they like the job or individual aspects or facets of jobs, such as nature of
work or the supervision. Job satisfaction is one of the most researched variables in the area of
the workplace psychology, and has been associated with numerous psychosocial issues
ranging from leadership to job design. Job satisfaction is best predicted by the degree to in
which the work reinforces of the job match the incumbents values.
Definition of the job satisfaction
 A feeling of fulfillment or enjoyment of a person derives their job.
 Job satisfaction refers to how well a job provides fulfillment of a need or want or how
well it serves as a source or means of enjoyment.
 Job satisfaction is the degree to which individuals feel positively or negatively about
their jobs.

PROBLEM STSTEMENT
one of the important role of the human resources is to ensure that employees are sufficiently
satisfied with their jobs.basicaly research are shown that satisfied employees and
corporations are to be more productive. On other hand, if workers are dissatisfied with their
jobs they are less productive and more absenteeism and turnover. So human resources
departments need to measure employee job satisfaction and examine the correlation between
these there variables with regard to possible extraneous variables. The survey, which is
administered to the entire worker population. The general job satisfaction feedback will be
help human resources in identifying the percentagae of satisfied in the areas of compensation
and training and supervisor relations

RESEARCH OBJECTIVE
  To study the nature and importance of job satisfaction at pantaloons
 To know the factors influencing employee job satisfaction at pantaloons
 To find out the job satisfaction index of employees at pantaloons
 To find out the association between work experience and designation of employees
with the job satisfaction index.

IV Resarch methodolgy
MEANING
The systematic method consisting of enunciating the problem, fromulating a hypothesis,
collecting the facts or data analysing the facts and reaching certain either in the form of
solution towards the concernde problem or in certain generalisations for some therotical
formulation.

INTRODUCTION
This report throws light on the satisfaction level of customer at pantaloons rajkot. For
completion of this report a survey was conducted and for fulfilment of questionnaire, a
sample size of 100 was selected. Different researchers have defined research in various ways
due to its wide scope.

RESEARCH DESIGN
 Descriptive research design
 Casual research design
1) DESCRIPTIVE RESEARCH DESIGN
Descriptive research emphasises on explaining the phenomenon by providing factual and
accurate information. It is very suitable for reserch in education. It is also known as statistical
research describes data and characteristics about the population or phonomenon being
studied. However ,it does not answer question about e.g. how/when/why/the characteristics
occurred, which is done analytic research.

2) Causal research
A research design in which the major emphasis is on determining cause and effect
relationship.
Here, I am taking descriptive research as my research design because it help me to
describe my topic with more details.

SOURCE OF DATA
1) PRIMARY DATA

The data collected by the researcher himself for finding the solution of a
particular problem or situation, is known as primary data. This type of data is
characterisd by its originality as it is freshly collected.
 DATA COLLECTION INSTRUMENT
There are some data collection instruments which are as under.
1) Questionnaire
2) Checklist
3) Distribution
4) Interview
5) Observation
6) Experimental approach
7) Records
8) Survey approach
Here, I am taking QUESTIONNAIRE as DATA COLLECTION INSTRMENT because it
will help me to ask some question to customer regarding my research, through which I can
easily analyse the data.

POPULATION
“As of the 2011 Indian census, rajkot recorded a total population of 1,390,640. Rajkot city
has an average literacy rate of 82.20%,higher then the nation average. The population is
52.43% male and 47.47% female.

SAMPLING
Sampling allows concentrating our attention upon a relatively smaller number of people and
hence, to devote more energy to ensure that the information collected from then is accurate.
A technique which is fundamental for behavioural research is known as sampling and without
using it, research work is not possible.it is impracticale and impossible to study the whole
population due to partical limitations of cost, time and other factores that are indispensable
and operative in studying the whole population. For the sole reason of making the research
finding economical and accurate,the concept of sampling has been introduced.

DATA ANALYSIS & INTERPRETATION

GANDER

Paticulare No. of respondent

MALE 85
FEMALE 15
 MALE
FEMALE

Interpretation
In the pantaloons 85% is male and 15% are female are working.

1) Do you feel that your present work will grow you in your career?

Particulars NO. of Respondents

Yes 75

No 25
 Yes
No

Interpritation:
According to my reseatrch 75% of the pantaloons staff are agree that they present work will
be help in futer and 25% of the pantaloons staff are says that they present work will be not
usefull in futurer
2) Do you find that the skill demand of the job are more than that you have?

Particulars NO. of Respondents

Yes 20

No 80
 Yes
No

Interpritation:
According to pantaloons staff they are highly satisfied with the management staff. 80% of the
staff are says that they happy with they work and 20% of the staff are says that the
management are demand the skill more then they have.

3)Do you find the work load too heavy?

Particulars No. of respondent

Yes 12
No 88
 Yes
No

Interpritation:
According to the pantaloons staff 88% are says that they don’t feel the work load is too heavy
and 12% of the staff are says that they feel that the work load is too heavy.

4) Your supervisor gives appreciation for good work done by you?

Particulars No. of respondent

Yes 86
No 14
 Yes
No

Interpritation:
86% of the pantaloons staff are says that they managers are very helpful to them and
appriciate them and 14% satff are says that they supervisour never appriciat them.

5) Your supervisor corrects you when you do any wrong things.

particulars No. of respondent

Yes 90
No 10
 Yes
No

Interpritation
According to my research 90% of the pantaloons staff are says that they supervisor
are supportive and joyful nature and they always correct them and 10% are says that
they supervisor cannot correct them.

6) Would you prefer your friend to join the company?

paticulare No. of respondent

Yes 62
No 38
 Yes
No

Interpritation
According to my research 62% are says that they can approach they family and friends to join
the company and 38% are says that they cannot approach to join the company.

7) Are you feel your job is secured

Paticulare No.of respondent

Yes 70
No 30
 Yes
No

Interpritation:
According to me in the organization 70% of the employees are feel that their job is secured
but 30% of the employees are feel that they job are not secured.

8) Your supervisor communicates regularly about your daily task and your performance?

paticular No.of respondant

Yes 88
No 12
 Yes
No

Interpritation:
According to my research in this organization management staff is communicate regularly
but according to me 88% of staff are says that they communicate regularly and 12% of staff
says they cannot communicate regularly.
9) Are you satisfied with your salary?

paticular No. of respondent

Yes 30
No 70
 Yes
No

Interpritation:
According to me 70% of the pantaloons staff are not satisfied with their salary and 30% of
the pantaloons staff are satisfied with their salary

10) You are satisfied with your annual increment?

particular No. of respondent

Yes 64
No 36
 Yes
No

Interpretation:
According to me 64% of the pantaloons staff is satisfied with their annual increment and 36%
of the staff are not satisfied with their annual increment.
 11) Does your company provide any incentive plan?

Particular No. of respondent

Yes 75
No 25

Yes
No

Interpretation:
According to in this organization 75% of the employee receives the incentive and 25% of the
employee are not get the incentive and incentive is base on target completion and if target is
not complete they cannot get the incentive and some of the staff are recruit as on the contract
base so they cannot also receive the incentive
12) Are you agree that your company’s compensation package is better than other
organization?
 particular No. of respondent
Yes 33
No 67

Yes
No

Interpretation:
According to pantaloons staff, 67% compensation package is better than other and 33% of the
staff says that compensation package is more better then to pantaloons.

13) Does your company encourage individual initiative?

Particular No. of respondent

Yes 57
 No 43

Yes
No

Interpretation:
According to the staff 57% of the staff are says that the company are encourage individual
initiative and 43% of the staff are says that the company are not encourage individual
initiative.
 14) What is your overall opinion of the company as an employer?

Particular No. of respondent

Positive 80
Negative 20

Chart Title

Positive
Negative

Interpretation:
According to the pantaloons staff gives 80% positive opinion and 20%are give negative
opinion
15) In your organization newly joined employees are provided appropriate training
Program?

Particular No of respondent
Yes 85
No 15

Yes
No
Interpretation:
85% of the staff are says that the organization provide the training and 15% are says that the
organization cannot provide the training.
 16) Does training program helpful to you or not?

Particular No of respondent
Yes 77
No 23

Yes
No

Interpretation:
According to the respondent 77% training program is helpful and 23% are said that the
training program is not helpful them.
 17) Do you clear about your organization’s vision and mission?

Particular No. of respondent

Yes 87
No 13

Yes
No

Interpretation:
87% of the pantaloons staff are clear about they vision and mission and 13% of the
pantaloons staff are not clear about vision and mission.
 18) Do you want to give any suggestions towards the organization?

Particular No of respondent
Salary 79
Working hours 15
Incentive program 0
Leaves 6

Salary
Working hours
Incentive program
leaves

Interpretation:
79% of the staff want to change in salary and 15% of the staff are want to change in working
hours and 6% of the staff are give the suggestions to changes in leaves and no buddy want to
change or give the suggestion in incentive program
 19) In your organization strong spirit of team work and co-operation between employees
are there?

Particular No. of respondent

Agree 65
Strongly agree 20
Neutral 10
Disagree 5
Strongly disagree 0

Agree
Strongly agree
Neutral
Disagree

Interpretation: according to the my research the 65% staff of the pantaloons are agree
20% are strongly agree 10% are neutral and 5% are disagree and 0% staff are strongly
disagree so that the most of the staff are fell that the in organization have a strong team spirit.

TEST OF CHI-SQUARE
Fo Fe Fo-Fe
(Fo-Fe)2 /Fe

65 20 45 101.25
20 20 0 0
10 20 -10 10
Ho = rejected
5 20 -15 11.25
0 20 -20 20 H1= accepted
100 142.5

degree of freedome = n-1(5-1=4)

5% level of significant
Tabale value is 9.4877
Calculated value is 142.5
Calculated Value is greater than tabulated value there and there fore null hypothesis is
rejected and alternate hypothesis is accepted.

20) Does your organization provide any rewards?

Particular No. of respondent
Yes 85
No 15
 Yes
No

Interpretation:
In the organization 85% of the staff are says that the company provide rewards and 15% staff
are says that company are not provide the reward.

If yes which type of rewards you get it

Particular No of respondent
Financial 43
Non financial 42
 Financial
Non financial

Interpretation:
43% of the staff are says that the company are provide the financial reward and 42% of the
staff are says that the company provide non- financial reward.
 FINDINGS
 `15% femail and 85% male respondent in the organization. There is the femail staff
are very less.
 70% of the staff are fell that there job is secured and 30% are fell that they job is not
secured
 88% of the staff are says that they managers are communicate regularly
 In this organization 70% of the staff are not satisfied with there salary
 In this organization most of the staff are have a clearity about organization vission
and mission
 In this organization most of the staff are give the suggetion to incress their salry and
less working houres
 SUGGESTIONS

The following recommendation is offered for improving the job satisfaction of employee.
 The company need to increes the salary of the staff
 The company need to pay for the over time.
 The companies’ bounes and additional policies to be clearly communicate to the
employee.
 Company need to do changes on the employees working houres.
 CONCLUSION

it is concluded that employee job satisfaction varies from person to person as based on
psychological factors along with personal and organizational factores. This study shows that
work related experience employees will much satisfied with their associated job compared to
others and designation will not a factor for defining employee job satisfaction. Scope of
future study includes comparison between organised sectors or comparison between
organised in states to state
 LIMITATION OF THE STUDY

 The information collected by the questionnaire.

 The number of employees in pantaloons is more so sample size is limited by 100.
 The results would be varying according to the individuals as well as time.
 Some respondents hesitated to give the actual situation; they feared that management
would take any action against them.
 The findings and conclusions are based on knowledge and experience of the
respondents sometime may subject to bias.
 BIBLIOGRAPHY

1.Chin, C. L. (2018). The Influence of Job Satisfaction on Employee Turnover Intention in the
Manufacturing Industry of Malaysia. Journal of Arts & Social Sciences, 1(2), 53-63.

2. Aziri, B. (2011). JOB SATISFACTION: A LITERATURE

REVIEW. Management Research & Practice, 3(4).

3. Mohammad Mosadegh Rad, A., & Hossein Yarmohammadian, M. (2006).

A study of relationship between managers' leadership style and
employees' job satisfaction. Leadership in Health Services, 19(2), 11-28.

4. Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job

satisfaction. Human Resource Management: Published in Cooperation
with the School of Business Administration, The University of Michigan
and in alliance with the Society of Human Resources Management, 43(4),
395-407

5. Harari, M. B., Thompson, A. H., & Viswesvaran, C. (2018). Extraversion

and job satisfaction: The role of trait bandwidth and the moderating effect
of status goal attainment. Personality and Individual Differences, 123, 14-
16.
Web site.

6. www.googal.com

7. www.googal scholar

books

8. human resource management (pravin durai)

ANNEXURE
Questionnaire
 Name of the employee
 Age
 Gender
 Qualification
 Experience
 Department
1) Do you feel that your present work will grow you in your career.
[A] YES [B] NO

2) Do you find that the skill demand of the job are more than that you have?
[A] YES [B] NO

3) Do you find the work load too heavy?

[A] YES [B] NO

4 ) Your supervisor give appreciation for good work done by you?

[A] YES [B] NO

5) Your supervisor corrects you when you do any wrong things.

[A] YES [B] NO

6) Would you prefer your friend to join the company?

[A] YES [B] NO

7) Are you feel your job is secured?

[A] YES [B] NO

8) Your supervisor communicates regularly about your daily task and your
performance?
[A] YES [B] NO

9) Are you satisfied with your salary?

[A] YES [B] NO

10) You are satisfied with your annual increment?

[A] YES [B] NO

11) Does your company provide any incentive plan ?

[A] YES [B] NO
12) Are you agree that your company’s compensation pakage is better then other
organization?
[A] YES [B] NO

13) Does your company encourage individual initiative?

[A] YES [B] NO
14) What is your overall opinion of the company as an employer?
[A]Positive [B]negative

15) In your organization newly joined employees are provided appropriate training
program?
[A] YES [B] NO

16) Does training program helpful to you or not?

[A] YES [B] NO

17) Do you clear about your organization’s vision and mission?

[A] YES [B] NO

18) Do you want to give any suggestions towards the organization?

[A]Salary [B] working hours
[C] Incentive program [D] leaves

19) In your organization strong spirit of team work and co-operation between
employees are there?
[A] Agree [B] Strongly agree
[C] Disagree [D] Strongly disagree [E] neutral

20) Does your organization provide any rewards?

[A]Yes [B] No

If yes which type of rewards you get it

[A]Financial [B] Non financial