Sky Langley

Guelph, Ontario, N1L 1P5

(905) 466-2937
Slangley0525@conestogac.on.ca

OBJECTIVE

To apply my knowledge of the Criminal Justice System and Indigenous Studies in a volunteer placement
with the Ahwenehaode – Indigenous Justice Program during the October 2018 - April 2019 placement
period.

HIGHLIGHTS OF QUALIFICATIONS

 Adapts easily to new responsibilities by quickly learning necessary skills and accepting feedback,
as seen through successfully learning both watch technician and engraving skills
 Ability to perform well under pressure acquired through over three years of supervisor experience
 Maximized customer relations with over five years of customer service experience
 Firm knowledge of the Criminal Justice System, and how systematic and social issues influence
criminality and recidivism
 Capable of working with diverse and vulnerable sectors with tact and respect, achieved through
Understanding Diversity education and volunteer experience with Guelph Food Bank
 Proficient at analyzing, writing and presenting research clearly and concisely at an academic level

EDUCATION

Bachelors of Community and Criminal Justice (Honours) Sept 2017 - Present

Conestoga College, Kitchener, Ontario

 Understanding of community development strategies to reduce criminality and recidivism and to

increase community safety
 Analyze and critically examine research, evaluation methods, legislation, policy and practice, and
the implications that the data presents for the justice sector and other social systems
 Preform independent primary and secondary research to develop research proposals
 Appreciate systemic and individual differences in the risks and challenges related to social issues
in Canadian society in Social Issues I – Risks and Challenges
 Knowledge of the different forms of disputes and effective resolutions in Alternative Dispute
Resolution
 Use of SPSS to display and organize data in Applied Statistics

Human Services Foundations Certificate Sept 2016 – April 2017

Conestoga College, Kitchener, Ontario

 Work effectively in a group setting with knowledge of functional and dysfunctional team
frameworks associated with professional behaviour in the workplace in Group Dynamics
 Practical experience in presenting academic material and professional interviewing in
Foundations in Presentation Skills
 Ability to identify different elements of diversity and privilege in order to foster inclusive
communities, and develop skills required to interact with others with dignity, respect and
sensitivity in Understanding Diversity
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WORK EXPERIENCE

Key Centre Engravables, Key Holder May 2019 - Present

Guelph, Ontario

 Demonstrate high level attention to detail when completely delicate tasks such as changing watch
batteries and engraving items to match customers specifications
 Strong understanding of computer skills such as CorelDRAW x6 and Microsoft office, used for
laser and sublimation engraving
 Technical experience using machineries such as key cutter, laser engraver and diamond
engraver
 Provide lasting positive impact on customer’s experience by providing consistently friendly and
timely service
 Strong time-management skills and ability to multitask when attending to multiple customer
orders, on top of additional duties

Wal-Mart Canada, Customer Service Manager November 2017 – December 2018

Guelph, Ontario

 Demonstrated conflict resolution skills when interacting with displeased customers and co-
workers
 Experienced in using organizational skills to do scheduling, delegate duties, and preform
individual responsibilities
 Communicated efficiently when relay goals, expectations and updates to team members
 Provided excellent FAST checkout scores by directing customers, increasing cash support during
rush periods, and successfully problem solving when additional issues arose
 Trained and supported new hires

Sears Watch and Jewelry Repair, Lead Sales May 2017 – December 2017
Guelph, Ontario

 Demonstrated excellent time management skills, acquired through working and closing the
concession independently
 Responsible for keeping morale high and team members motivated in order to regularly achieve
sales targets
 Provided memorable service by being approachable, companionable, and delivering accurate
and efficient service
 Fostered positive relationships with coworkers to promote an effective, respectful team dynamic

ACHIEVEMENTS

 Honour roll 2016 - 2018

 Community Safety Department Highest Academic Achievement 2018
VOLUNTEER EXPERIENCE

Guelph Food Bank September 2017 - December 2018

 Independently drove food bank van to pick-up sites to collect donations, manually transporting
donations from van to scale to be weighed, before transporting it to designated section
 Professionally represented food bank by respectfully interacting with the community