- بحث متكامل حول رأس المال الفكريM PDF

www.hrdiscussion.
com
A. Smith
IT
Intellectual Capital
1
www.hrdiscussion.com
Object of Exchange
Stock
Flow
Intellectual Capital P.Sullivan
OECD
2
Digital Capital
T. Stewart
Bryan et al.
3
P.Strasmann Microsoft
Talent
Network
Brand
Source: Lowell Bryan et al.:(1999): Race for the World,

Harvard Business School Press, Boston, p179.
4
Edvinson and Malone

Skandia
K.E. Sveivby
Source : Verna Allee (2003) :The Future of Knowledge,Butterworth

Heinemann, Amsterdam,p158.
Y. Malhorta
T. Stewart
5
Structural Capital
Huseman and Goodman
M.W. McElroy
6
Human Capital
Edvinson & Malone

IBM
Wealth Maximizers
OECD
7
Talented People
War
For Talent
Stock
Flow
8
Junior Senior
IBM
9
3M Sun HP
3M
Amazon.com
Customer Capital
Total Customer Value
E-Retailing
10
Skandia
CMA
Invisible Assets
11
D.Skyrme
Public Good
12
Knower
Edvinson & Malone
13
14
BSC
15
16
(1)American Productivity & Quality Center and Arthur Anderson: The

Knowledge Management Assessment Tool, Available From
( http://www.apqc.org/km ).
(2)Robert Kelly and J. Caplan: How Bell Labs Creates Star
Performer,HBR,Vol(71), No.(4), July-Aug 1993, pp128-139.
(3) Yogesh Malharta: Measuring Knowledge Assets of A Nation,
p9-11, Available From (http://www.brint.org).
(4)Lowell Bryen et al(1999): Race for the World, Harvard Business
School Press, Boston, p179.
(5) Thomas A. Stewart (1998) : Intellectual Capital: The Wealth of
Organizations, Doubleday, New York.
(6) Gordon McConnachie: The Management of Intellectual Assets:
Delivering Value to the Business, Journal of Knowledge
Management, Vol(1),No.(1),1997,pp56-62.
(7) A. Brooking(1996): Intellectual Capital, Core Assets for the Third
Millennium Enterprise, International Thomson Business
Press, London.
ROA
17
18
Source: G.G. Dess et al. (2004): Strategic Management, McGraw-Hill/

Irwin, Boston, p118.
E-bay
Oracle
19
Kaplan & Norton
Source: Yogesh Malharta(2002), Measuring Knowledge Assets of a

Nation: Knowledge System for Development,UN,p32.
20
BSC
BSC
Source: Ferec Cetin (2000): Measuring and Managing Intellectual

Capital: Theory and Practice, Helsinki University of
Technology, Finland, p28.
KVA
y x
21
y x
1. Cited in David J.Skyrme (2001): Capitalizing on Knowledge,

Butterworth Heinemann, Oxford, p161.
2. Yogesh Malharta: Measuring Knowledge Assets of A Nation,
p3, Available From (http://www.brint.org).
3. Don Tapscott et al(2000): Digital Capital, Harvard Business
School Press, Boston, p26.
4. Thomas A. Stewart (1998) : Intellectual Capital: The Wealth of
Organizations, Doubleday, New York.
5. Thomas Housel and A.H.Bell,op cit, p24.
6. Charles Despres and D. Chauvel (2000) : Butterworth
Heinemann, Boston,p317.
7. Ibid, p318.
8. Yogesh Malharta, op cit,p23.
9. Richard Huseman and J.P.Goodman(1997): Leading With
Knowledge, Sage Publications, London, p168.
10. Mark W. McElroy(2003) : The New Knowledge Management,
Butterworth Heinemann, Amsterdam, p170.
11. Leif Edvinson and T.Malone(1997): Intellectual Capital,
Harper Business, New York, pp34-35.
12. Don Tapscott et al, op cit, p27.
13. Thomas Housel and A. H. Bell(2001) : Measuring and
Managing Knowledge, McGraw-Hill /Irwin, Boston ,p .
14. Yogesh Malhotra, op cit,p33.
15. Charles A.O Reilly III, op cit, p2.
16. Jim Harris and J. Brannick(1999) : Finding, Keeping Great
Employees, Amacom, New York,p101
17. G.G.Dess and G.T.Lumpkin (2003): Strategic Management,
McGraw-Hill/Irwin, Boston, p 140.
18. Don Tapscott et al, op cit,p26.
19. S.L.Mcshane and M.A.V.Glinow (2000): Organizational
Behavior, Irwin/McGraw-Hill, New York, p21.
22
20. F.F.Reichheld: Zero Defections: Quality Comes To Services,

HBR, Vol(68), No.(5), Sep-Oct 1990, pp
21. F.F.Reichhelp and P.Schefter: E-Loyality, HBR, Vol(78),
No.(4), July-Aug 2000, pp105-113.
22. Richard Huseman and J.R.Goodman, op cit, p165.
23. Jay Liebowitz (2000): Information Technology Management,
CRC Press, Boca Raton, p29.
24. Roos J.Roos et al.: Intellectual Capital: Navigating in New
Business Landscape, N.Y. University Press, pp4-5.
25. David J.Skyrme, op cit, p253.
27. Alan M.Webber: What s So About The New Economy? HBR,

Vol.(7), No.(1), Jan-Feb 1993, pp24-42.
28. Thomas Housel and A.H.Bell (2001): Measuring and Managing
Knowledge, McGraw-Hill/Irwin, Boston, p37.
29. Lief Edvinson and M.Malone (1997): Intellectual Capital, Harper
Colins, New York, p147-160.
30. Ferec Cetin: Measuring and Managing Intellectual Capital,
Helsinki University of Technology, Finland, 2000, pp13-5.
31. R. S.Kaplan and D.P. Norton(1992) : The Balanced Scorecard:
Measures That Drive Performance, HBR, Vol((70), No.
,pp71-79.
32. Yogesh Malhotra, op cit,p23.
23

- بحث متكامل حول رأس المال الفكريM PDF

Hochgeladen von

Dokumentinformationen

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

- بحث متكامل حول رأس المال الفكريM PDF

Hochgeladen von

Copyright:

Verfügbare Formate

www.hrdiscussion.

Intellectual Capital P.Sullivan

Source: Lowell Bryan et al.:(1999): Race for the World,

Edvinson and Malone

Source : Verna Allee (2003) :The Future of Knowledge,Butterworth

Huseman and Goodman

Edvinson & Malone

Total Customer Value

Edvinson & Malone

(1)American Productivity & Quality Center and Arthur Anderson: The

Source: G.G. Dess et al. (2004): Strategic Management, McGraw-Hill/

Kaplan & Norton

Source: Yogesh Malharta(2002), Measuring Knowledge Assets of a

Source: Ferec Cetin (2000): Measuring and Managing Intellectual

1. Cited in David J.Skyrme (2001): Capitalizing on Knowledge,

20. F.F.Reichheld: Zero Defections: Quality Comes To Services,

27. Alan M.Webber: What s So About The New Economy? HBR,

Das könnte Ihnen auch gefallen