User Guide – 2.

Test Reservation

User Guide

2. Test Reservation

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User Guide – 2. Test Reservation

Table of Contents

2 Test Reservation ..................................................................................................................................................................................... 3

2.1 Access the Top Page for the Test Registration Site ........................................................................................................................ 3
2.2 Login ............................................................................................................................................................................................. 4
2.3 Reserved Tests List ........................................................................................................................................................................ 5
2.4 Confirm the Test Terms and Conditions ........................................................................................................................................ 6
2.5 Reservation Guidelines ................................................................................................................................................................. 9
2.6 Confirm Personal Information .................................................................................................................................................... 10
2.7 JFT-Basic Test Regulations ........................................................................................................................................................... 11
2.8 Select a Test ................................................................................................................................................................................ 13
2.9 Register Personal Details ............................................................................................................................................................ 14
2.10 Select a Test Date/Test Center .................................................................................................................................................... 17
2.11 Select a Payment Method........................................................................................................................................................... 19
2.12 Pay by Credit Card ...................................................................................................................................................................... 20
2.13 Confirm Reservation Details ....................................................................................................................................................... 21
2.14 Enter Credit Card Information .................................................................................................................................................... 22
2.15 Credit Card Terms of Service....................................................................................................................................................... 23
2.16 Confirm Credit Card Information ................................................................................................................................................ 25
2.17 Use a Voucher ............................................................................................................................................................................. 26
2.18 Confirm Reservation Details ....................................................................................................................................................... 27
2.19 Reservation Complete (Confirmation Letter Displayed) ............................................................................................................. 28

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 User Guide – 2. Test Reservation

2 Test Reservation

This guide explains how to apply for a test reservation.

2.1 Access the Top Page for the Test Registration Site

Access the top page for the test registration site.

http://ac.prometric-jp.com/testlist/jfe/index.html

Click [Login].

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2.2 Login

1 2

3 4

(1)

Enter the information required for login and click [Login].

1 First Name Required Enter the name for the examinee in English
2 Family Name Family Name is required if you registered it in "Prometric ID Registration" process
3 Prometric ID Required Enter your Prometric ID
4 Password Required Enter the password set when your Prometric ID was created

(1)
If you forgot your Prometric ID and your Password, contact the Prometric customer service center.
<Prometric customer service center>
TEL: +603 76283371 9:00-18:00
(Except Saturdays, Sundays, public holidays, New Year holidays)
E-mail: CustomerSupprtEnglishJLFW@Prometric.com

Note: Support can only be provided in English.

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2.3 Reserved Tests List

Logs out and goes to the top page for the

test registration site

(2)

To reserve a test, click on [Reserve Test].

(2)
 Make sure you reschedule or cancel at least three business days prior to your scheduled test date (at least four business
days if the test date falls at the weekend).
 The test and payment method cannot be changed. Cancel the current reservation and register a new one.

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2.4 Confirm the Test Terms and Conditions

(3)

Logs out and goes to the top page for the test
registration site

Returns to the previous screen

The test terms and conditions will be displayed (see next page). If you agree, click [Accept].

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(3)
Test Terms and Conditions
You must accept the following agreement before continuing with the reservation.
■ Restrictions on test reservations
Reservations should not be made by a third party. We cannot be held responsible for any problems that occur from using a
third party.
■ Test fee
The test fee may change depending on the accredited body. If you want to take a test at a price before a change is applied,
you need to complete the reservation by 22:59 on the day before the test fee is changed. Beware of this when making a
reservation around midnight.
■ Payment of test fee
You can pay the test fee with a voucher.
■ Changing a reservation
Make any changes at least 3 business days prior to your scheduled test date (at least 4 business days if the test date falls at
the weekend). No changes will be allowed after the stated dateline. You cannot change the reservation if one year has
passed since you make the initial reservation.
■ Canceling a reservation
Make the cancelation at least 3 business days prior to your scheduled test date (at least 4 business days if the test date falls
at the weekend). Shortly after completing the cancelation procedure, you will receive an e-mail reporting that your
cancelation was successful. If you do not receive an e-mail, contact the Prometric customer support center.

If the cancelation procedure is not completed properly, the test fee will not be refunded even if you are absent from the
test. In addition, if payment is made with a voucher, the voucher will be marked as "Used" and you will not be able to use
the same voucher number again.

<Prometric customer service center>

TEL: +603 76283371 E-mail: CustomerSupprtEnglishJLFW@Prometric.com
9:00 - 18:00 (Except Saturdays, Sundays, public holidays, New Year holidays)

■ ID requirements
When you arrive at the test center on your test day, you must confirm your identity by presenting acceptable ID before
being allowed into the test room. If you fail to present valid identification, you will not be allowed to take the test. Your test
fee will still be charged.
■ Check in
You are required to arrive at the test center at least 20 minutes before your scheduled reservation time. This will give you
adequate time to complete the necessary sign-in procedures. If you fail to comply, you will not be allowed to take the test.
■ Test Center Regulations
Before beginning your test, please review the following information about your test and the Test Center Regulations. If you
have any questions, please ask the Test Center Administrator (TCA) for assistance. By not following provisions described
below, your exam result may be invalid and testing fee will not be refunded, and in some cases, you may not be able to take
the exam afterward.

Regulations

Confidentiality of Exam Content/Systems

1. You are strictly prohibited from communicating, publishing, reproducing, or transmitting any part of your exam, in any
form or by any means (e.g. verbal, electronic, written, etc.) for any purpose. You must not talk to other candidates.
2. ANY reproduction or disclosure will result in the immediate filing of civil and/or criminal charges against you and anyone
directing or conspiring with you.
Test Center Check-In Procedures & Breaks
1. You must present original, valid (unexpired) and acceptable ID(s) and the confirmation letter to take your exam. Validity
and the number of acceptable IDs is predetermined by your test sponsor.
2. Your test sponsor requires for Image Capture to be taken for your test, if you do not agree or do not complete the image
capture process, the test result will not be issued. (This is not applicable for testing in Japan)
3. You will be asked to raise your trousers/slacks/pants legs above your ankles and pull your sleeves up (if long sleeves are
worn) prior to every entry into the test room.
4. You will be asked to empty and turn your pockets inside-out prior to every entry into the test room to confirm that you
have no prohibited items. You must not bring any personal/unauthorized items into the testing room.
5. If you are wearing eyeglasses you will be required to remove them for visual inspection to ensure they don’t contain a
recording device. Large jewelry items must be stored in your locker due to concerns over concealed recording devices.
6. Unauthorized personal items may not be brought into the test room. Such items include, but are not limited to:
outerwear, hats, food, drinks, purses, briefcases, notebooks, watches, cell phones, electronic devices, or wearable

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technology.
7. When leaving the test room for any reason, you must ask the Test Center Administrator (TCA) and carry your ID with you.
Note that the testing time will not stop during your leaving. You must show your ID to the TCA to be re-admitted to the test
room.
8. If you need access to an item stored in the test center during a break such as food or medicine, you must inform the TCA
before you retrieve the item.
9. Upon return from a break, without exception, you must go through all security checks, present valid ID and return to
your original assigned seat.
10. Repeated or lengthy departures from the test room for unscheduled breaks will be reported to your test sponsor.
11. All materials issued by the TCA must be returned at the end of testing. Used scratch paper or note board must be
returned before new scratch paper or note board will be issued by the TCA during your testing.
12. You will be continuously monitored by video, physical walk-throughs, or through an observation window during your
testing.
Prohibited Items
1. Weapons are not allowed in any Prometric Test Center.
2. Other personnel taking exam on behalf of scheduled candidate is strictly prohibited.
3. Talking with other candidates or peeking at the other candidate’s screen in the test room is strictly prohibited.
4. You must not use any testing aids (e.g. written notes and electronic devices), except those allowed by your test sponsor.
Examinee Conduct in the Test Center
1. You must conduct yourself in a civil manner at all times when on the premises of the testing center and follow Test
Center Administrator (TCA)’s instructions. Exhibiting abusive behavior towards the TCA or any other staff member of the
test center or other candidates may result in criminal prosecution.
2. To protect the privacy of all candidates, the TCA can neither confirm nor deny if any particular individual is present or
scheduled at test center.
3. Persons not scheduled to take a test are not permitted to wait in the test center.
Notices
1. The Test Center Administrator is not able to answer any questions on exam content, though, if you have any concerns or
find any issue related to testing machine, you may ask the administrator and have him/her review the situation during the
exam. Inquiries on exam content or environment are not acceptable after you complete the exam.
2. The Test Center Administrators are not able to answer any questions related to the exam results or scores. Please contact
your test sponsor for any inquiries regarding the exam.
3. Candidates involved in misconduct are not allowed to continue exam and the evidences will be retrieved or recorded
including taking photo.

■ Privacy policy agreement

The contents of this agreement are applied when you acquire a Prometric ID.

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2.5 Reservation Guidelines

(4)

(4)

The reservation guidelines will be displayed. Read the guidelines and click [OK].
(Screen image may differ depending on your browser)

（4）
Have there been any changes to the personal information you have registered?
Since the contents displayed will be reported to the accreditation body, if you need to make any changes they must be
made before you make a test reservation.

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2.6 Confirm Personal Information

(5)

Returns to the previous

Moves to the Checking and Changing Personal Information

screen (see Chapter 5)

The registered user information will be displayed. Check to confirm there are no mistakes.
If everything is correct, click [Continue].
To make a correction, click [Change your personal Information] to go to the Change Personal Information screen.

When you find you input wrong name;

 Click [Change your personal information] button and go to the ‘Checking and Changing Personal Information’ page and
follow the direction to change your name.
 Name change requested shorter than 3 business days away from the exam day will not be accepted.
 Your name must be identical to the name on your passport.

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2.7 JFT-Basic Test Regulations

(5)

Logs out and goes to the top page for the test
registration site

The test regulations will be displayed. Please refer to the next page for more information.
If you agree with the rules, click [Agree and continue].

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（5）
Japan Foundation Test for Basic Japanese
Test Regulations

1. Use of information submitted for test registration, test scores, and other information

(1) The Japan Foundation handles the personal information submitted for the purpose of test registration for the Japan
Foundation Test for Basic Japanese (hereafter, “this Test”) appropriately and in compliance with Japan’s Act on the
Protection of Personal Information and other relevant laws and guidelines, and uses the information solely for purposes
related to this Test. Various information, including the information submitted for test registration and test scores, will be
used by the Japan Foundation for statistical analysis, research, or training in relation to this Test, in a way that does not
enable individuals to be identified. The Japan Foundation does not disclose personal information collected from applicants
intentionally to any third parties in a way that allows individuals to be identified. However, this does not apply to the
following three exceptions:
・In situations where the information is requested for based on legal grounds
・In situations where permission to provide the information has been obtained beforehand from the information
provider
・In situations where information is disclosed within the scope necessary to fulfill tasks that have been entrusted to
contractors, etc. commissioned by the Japan Foundation to undertake the processing of information collected

(2) Any requests to receive notification on the purpose of use of personal information submitted in order to register for this
Test, disclose the information, correct the contents, add or delete information, terminate the use of the information,
remove information, and prevent the provision of this information to third parties, will be handled based on the personal
information protection policy of the Japan Foundation. The personal information obtained is handled only within the
boundaries that the individual has provided his or her consent for.

(3) The Japan Foundation puts in place appropriate safety management measures for contractors when entrusting a part of
the handling of personal information to contractors within the abovementioned scope for the purposes of using personal
information.

(4) If so requested by a government body of Japan or of the country in which this Test is being implemented, the Japan
Foundation shall release personal information about the applicants and their test results to the government body
concerned.

(5) The Japan Foundation will respond to inquiries about the authenticity of the contents of result notification letters for
this Test from a government body of Japan or of other countries, educational institutions such as universities, corporations,
or other organizations, where the inquiries are made for appropriate reasons.

2. Misconduct

In cases where the test-taker engages in actions deemed to be misconduct by the contractor (Prometric Japan Co., Ltd.)
entrusted with the implementation of this Test, or in cases where the Japan Foundation has any doubts about the validity
of the scores for any reason, the Foundation reserves the right to take the following measures: conduct a re-test, declare
the test results null and void (including tests taken in the past), not notify the test-taker of the test results, and/or prohibit
the test-taker from sitting for this Test in future. In cases where the test results have been declared null and void, if there
are any inquiries about these results from corporations, schools, or other organizations, they will be informed that the
results in question have been invalidated.

The Japan Foundation bears no responsibility for any damages suffered by the test-taker and/or any complaints received as
a result of the implementation of a re-test, invalidation of the test results, non-notification of the test results, or prohibition
from taking the test in the future.

Effective Date: March 20, 2019

Revised Date: September 20, 2019

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2.8 Select a Test

Select the JFT-Basic Test from the list and click [Next].

1 Please select your Test Required Select the test you wish to take from the list

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2.9 Register Personal Details

(6)

10

Enter your answers to the question items and click [Next].

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Question Answer
1 Please enter your date of Please enter your date of Required
birth birth
(Year/month/day) (Year/month/day)
2 Please select your gender Please select your gender Required female female
male male
3 Please select your Please select your Required Cambodia Cambodia
nationality nationality China China
Indonesia Indonesia
Mongolia Mongolia
Myanmar Myanmar
Nepal Nepal
Philippines Philippines
Thailand Thailand
Vietnam Vietnam
Other Other (Enter
nationality directly in
English)
4 Please select your native Please select your native Required Cambodian Cambodian
language language Chinese Chinese
English English
Filipino Filipino
Indonesian Indonesian
Japanese Japanese
Kazakh Kazakh
Mongolian Mongolian
Myanmar Myanmar
Nepali Nepali
Thai Thai
Vietnamese Vietnamese
Other Other (Enter native
language directly in
English)
5 Please select the skills Please select the skills Required Care Worker Care Worker
exam that you have exam that you have taken Building cleaning Building cleaning
taken/will be taking to / will be taking to apply for Management Management
apply for "Specified "Specified Skilled Worker Machine Parts & Machine Parts &
Skilled Worker (i)" in (i)" in Japan Tooling Industries Tooling Industries
Japan Industrial machinery Industrial machinery
industry industry
Electric, Electronics Electric, Electronics
and Information and Information
Industries Industries
Construction Industry Construction Industry
Shipbuilding and Ship Shipbuilding and Ship
Machinery Industry Machinery Industry
Automobile repair and Automobile repair and
maintenance maintenance
Aviation Industry Aviation Industry
Accommodation Accommodation
Industry Industry
Agriculture Agriculture
Fishery & Aquaculture Fishery & Aquaculture
Manufacture of food Manufacture of food
and beverages and beverages
Food service industry Food service industry
Will not take any of Will not take any of
the skills exams the skills exams
6 Have you ever been to Have you ever been to Required No, I have not been to No, I have not been to
Japan? If yes, please Japan? If yes, please select Japan before Japan before
select the purpose the purpose Sightseeing Sightseeing
Study abroad Study abroad

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7 How long have you
studied Japanese?
8 Have you ever taken the
JFT-Basic test before?
9 Have you ever taken the
Japanese-Language
Proficiency Test (JLPT)? If
yes, please select the
level you took and the
result
10 Write the name of the
institution where you are
either currently studying
Japanese language or
where you have studied
in the past. (Use English
letters only)
(6)
Some of the information you entered on this page, such as Date of Birth, Sex and Nationality will be shown in your
score report.
Please make sure the information in your confirmation letter is correct.
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Technical intern Technical intern
training, training work training, training work
Working Working
Other Other
How long have you Required Under 80 hours Under 80 hours
studied Japanese? 80 hours (Approx. 4 80 hours (Approx. 4
hours per week for 5 hours per week for 5
months months
160 hours (Approx. 4 160 hours (Approx. 4
hours per week for 10 hours per week for 10
months months
240 hours (Approx. 4 240 hours (Approx. 4
hours per week for 1 hours per week for 1
year 3 months year 3 months
300 hours (Approx. 4 300 hours (Approx. 4
hours per week for 1 hours per week for 1
year 6 months year 6 months
Over 300 hours Over 300 hours
Have you ever taken the Required No No
JFT-Basic test before? Yes Yes
Have you ever taken the Required No, I have not taken No, I have not taken
Japanese-Language JLPT before JLPT before
Proficiency Test (JLPT)? If N5: Passed N5: Passed
yes, please select the level N5: Failed N5: Failed
you took and the result N4: Passed N4: Passed
N4: Failed N4: Failed
N3, N2, or N1: Passed N3, N2, or N1: Passed
N3, N2, or N1: Failed N3, N2, or N1: Failed
Write the name of the
institution where you are
either currently studying
Japanese language or
where you have studied in
the past. (Use English
letters only)
User Guide – 2. Test Reservation

2.10 Select a Test Date/Test Center

Displays the period reservations can be made

Returns to the previous screen

Confirm the test date for the country in which the test will be taken from the top page of the test registration site.
Select the desired test date from the Test Date box and click [Search].

1 Test Date Required Enter the desired test date.

Clicking on [Calendar display is here] to open the calendar window. You can enter a date by clicking on the date in the
calendar. If the calendar freezes due to browser issues, please enter a date directly.

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Shows the test center name

Test center names are displayed as (Country) +
(City) + (Center name)

The test center information for the selected test date will be displayed.
Information for test centers in other countries will also display. Please be careful to select the correct test center.
Click on a test time for the desired test center.

Places available

Limited availability

No places available

Not offered

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2.11 Select a Payment Method

The test fee will be displayed. Confirm the amount and select a payment method.
Payment can be made by credit card or by voucher.

 To use a credit card, proceed to 2.12.

 To use a voucher, proceed to 2.17.

Credit card payments cannot be processed in Mongolia or Nepal. For these countries, please select payment by voucher.

A voucher (test ticket) is a coupon code used to pay exam fees.

Vouchers (test tickets) are sold at the designated venue (basically the test centers) at the prescribed time.
Company representatives who will purchase vouchers (test tickets) for their members, can also purchase vouchers on
Voucher Express, a voucher (test tickets) selling website.
(There is an assessment at the time of account creation, and account creation requires about 5 business days to complete.)

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2.12 Pay by Credit Card

On the Payment Selection screen, click [Credit card].

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2.13 Confirm Reservation Details

The reservation details will be displayed. If there are no issues, enter an emergency contact phone number and click [Select payment
method].
To make a correction, click [Return] to return to the previous screen.

1 Emergency contact number Required Enter an emergency contact phone number.

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2.14 Enter Credit Card Information

Click here to display the credit card terms of

5 service agreement in a separate window
(See 2.15)
6

Enter your credit card information and click [Next].

Proceed to 2.16.

1 Credit card terms of Required Check the credit card terms of service and check the click box if you agree
service agreement
2 Name on card Required Enter the name on the credit card
3 Card type Required Enter the credit card type
4 Card number Required Enter the credit card number
5 Expiration Date Required Enter the expiration date
6 Security code Required Enter the security code

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2.15 Credit Card Terms of Service

(7)

Closes the window

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(7)
Credit card terms of service
When you are paying the test fee by credit card (hereinafter referred to as "card"), check the following notes before making
your reservation.
■ About the Card Holder
・Corporate cards cannot be used.
Expiration date
Make sure you use a card that is valid for at least two months after the month of the test.
Example: To take the examination in August 2019, please use a card with an expiration date is after October 2019.
■ About Visa cards
・You cannot use Visa cards with a 13-digit card number. You need to use a Visa card with a 16-digit card number.
■ About paying with a card
・You can only use a single payment method.
・The test fee will be charged to the card company after the test date.
・Card usage conditions (withdrawal due date, credit limit amounts, etc.) are subject to the terms and conditions agreed
separately between the cardholder and the card company.
・"Prometric exam fee" will be displayed on your credit card statement.
■ Canceling/Changing
・We cannot accept any changes to the payment method after a reservation is complete.

If a credit card payment error is displayed.

・Try again with another card or select another payment method.
If payment authorization cannot be obtained from the credit card company.
・We will contact you and arrange a separate payment method.

Agreement on the acquisition of credit card information

1. Reasons for acquiring credit card information
・Settlement of test fee
2. Acquirer
・VeriTrans Inc.
3. Period of data retention by our company
・We will not save credit card information as it is owned by VeriTrans Inc.

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2.16 Confirm Credit Card Information

If the information entered is correct as displayed, click [Pay].

You will be taken to the payment service company site. Follow the instructions on the screen and certify your identity.
Once the payment procedure is completed, your reservation is complete. Proceed to 2.19.

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2.17 Using a Voucher

1 2

(8)

Enter the voucher number and expiration date and click [Next].

1 Voucher number Required Enter the voucher number.

2 Expiration date Required Select the expiration date.

(8)
Make sure you select a test date that is before the voucher's expiration date.

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2.18 Confirm Reservation Details

(9)

The reservation details will be displayed. If the details are correct, enter an emergency contact phone number and click [Reserve].

1 Emergency contact number Required Enter an emergency contact phone number.

(9)
When you click [Change reservation], your confirmation letter is displayed
and a reservation notification mail will be sent automatically.

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2.19 Reservation Complete (Confirmation Letter Displayed)

(10)

Registration is now complete. A confirmation letter will be displayed, with a registration notice send to the registered e-mail address.
Make sure to print out this confirmation letter and bring it on the day of the test.

Click [Reserved test list] to go to the Reserved Tests List screen.

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Exam Date Test Center

Exam Code Exam Name Exam Length Payment Details

Exam start time

Exam check-in time

*You will not be permitted to take the exam if you
arrive after the specified time.

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(12)
● Required items for the day of the test
1. The following forms of identification are acceptable provided they have not expired.
2. Only Passports or identification issued by the local authority where the test center exists are accepted.

In Cambodia

・លិខិតឆងែដន Passport
・អតស ណបណ័ ID-Card
・បណ័េបកបរ Driver's License

In China

・护照 Passport
・中华人民共和国居民身份证 Resident Identity Card

In Indonesia

・KTP（Kartu Tanda Penduduk） Resident Identification Card

・Kartu Pelajar /Siswa (With face photo only) Student Card (With face photo only)
・Paspor Passport
・Kartu Pengemudi / SIM-（Surat Izin mengemudi） Driver's License

In Mongolia

・Гадаад паспорт Passport

・Монгол Улсын иргэний үнэмлэх Citizen Identity Card of Mongolia

In Myanmar

・ င်
ိ ငက
ံ းလက်မတ် Passport
・ င်
ိ ငသ
ံ ားစိစစ်ေ ရးကတ်ြပား ID
・ယ ေမာင်းလိင်စင် Driver's License

In Nepal

・Passport Passport
・Driver's License (With name in English alphabet only) Driver's License (With name in English letters only)
・Nepali citizenship certificate (With name in English alphabet only) Nepali citizenship certificate (With
name in English letters only)

In Philippines

・Passport
・SSS ID
・GSIS E-Card
・Philippine Postal ID Card
・Driver’s License (LTO: The Land Transportation Office)
・Professional regulation commission

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In Thailand

・หนังสือเดินทาง Passport
・บัตรประจําตัวประชาชน ID Card
・ใบอนุญาตขับรถ Driver's License

In Vietnam

・Hộ chiếu Passport

・Chứng minh thư ID Card

2. Confirmation letter
* Candidates will not be allowed to take the test under the following circumstances. You will still be charged for the test.
・If you do not bring an acceptable form of identification.
・If the name you registered is different to the name on your valid form of identification.
・If your identification has expired.
・If you bring photocopies of your form of identification. You must bring the original.
・If you do not bring this confirmation letter for each exam.

● Rescheduling or Canceling
Be sure to reschedule or cancel online by at least three business days prior to the test date (at least four business days if the
test date falls at the weekend).
* Candidates will not be allowed to take the exam under the following circumstances. Your payment will still be charged.
You cannot reschedule or cancel after the deadline. Payment is not refundable for late cancellations, late arrivals, or absence.
Our online services are not available every Thursday from 18:30 - 22:00 (JST), due to weekly system maintenance.

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