SILPA MISHRA

Plot no-3D, 1266/30, Sector-11, CDA, Cuttack-753014

Contact: 7978905029, mail id : silpamishra11@gmail.com

Professional Skills:
Diligent Banking Professional | Certified in KYC & AML | Effective team player with Excellent inter-
personnel skills | A good communicator | Well skilled in the area of management and operations |
Adaptable and transformational leader with an ability to work independently.

Career Goal
Seeking and constructing paths to acquire challenging profile in the area of KYC & AML Operations or
Business Management preferably in banking and IT Sectors.

Experience
● Nov 2018- Present | ICICI Bank Limited, Cuttack |Deputy Branch Manager

Responsibilities:

● Branch Audit & Compliance.

● Large Cash transaction monitoring & EDD
● Voucher management.
● Gold Loan Operations.
● Resolution of customer queries/complaints.
● Managing vault limits & vault custodian.
● Supervising all Non-Cash transactions like DD fund transfer etc.
● Reconcile all Suspense accounts.
● Key registers updating and checking daily stub copies.
● Maintaining Branch Document Register.
● Branch batch opening/closure .
● Review Branch reports like End of day (EOD) cash position report, Instruments issued etc.
● Monitoring of deliverables, Welcome Kit fortnightly.
● Branch administration.
● Branch Expense Management.
● Sales & Business Development.
● Feb 2018- Nov 2018 | Bandhan Bank Ltd, Dhenkanal | Assistant Manager as
Customer Relationship Officer
● Feb 2014- Feb 2018 | Axis Bank Ltd, Cuttack | Officer as Customer Service Officer

Certifications
● Certified in KYC & AML from Indian Institute of Banking and Finance.
● Certified in Customer service and banking Codes of standards from Indian Institute of
Banking and Finance.
● IRDA & NISM certified.
Education
● B Tech in Electrical Engineering from Orissa Engineering College, BPUT | passed in
2013|%age of marks :67%
● +2 Science from Shailabala Women’s College | passed in 2009| % of marks: 76%
● 10th from Ravenshaw Collegiate School | passed in 2007| % age of marks: 90%

IT Skills:
● MS Office package
● CRM
● Finacle 10
● Outlook
Inerestes & Hobbies:
● Exploring new places , people & food
● Cooking
Well Known for:
● Commitment
● Honesty with my team
● Discipline in workplace
Declaration:
I hereby declare that the information provided above are facts & true to the best of my knowledge
and belief.

Silpa Mishra
Cuttack