Sun Life Financial E-Learning User Manual

Table of Contents

Sign In ............................................................................................................................. 3
Initial Login .................................................................................................................... 5
My Courses ..................................................................................................................... 6
Saving Progress ............................................................................................................... 8
Completing the Module .................................................................................................. 9
Installing the Adobe Flash Plugin ................................................................................. 12
Installing the Adobe Reader Plugin .............................................................................. 14
Installing the Agenda Tabular Font .............................................................................. 15
Sign In

To sign in, please enter the User Name and Password (sent in the enrollment e-mail)
into the Log In page. The page can be found at the following url: https://sunlife-
asia.learnflex.net/

If you have forgotten your password, please press the “Forgot Password?” link.

3
Please enter your User Name and press the “Submit” button. Your current password will
be sent to your e-mail address.

4
Initial Login

Upon successful, initial login, a browser check will be done. If your browser’s pop-up
blocker is active, you will be seeing the page below:

To continue, you must either:

 Add this website (https://sunlife-asia.learnflex.net/) to your pop-up blocker
settings/exceptions, or
 Follow the instructions in this website (kindly refer only to the browser you are
currently using): http://goo.gl/lW0z8U

5
My Courses

The “My Courses” tab contains the list of modules currently assigned to you under one
Course (in this case, it’s the Basic Training Course 1). To open the first module, click on
the “Launch” button on the right-side of the module name (a pop-up window will be
opened containing the module).

6
At this point, the pop-up module window will be displayed. Click the “START” button to
start the module.

7
Saving Progress

When in the middle of a module, you can save your progress by clicking the window’s
close button (upper-right “X” button  ).

8
Completing the Module

When you reach the end of any module, you will be notified that you may review the
module or save your completion. To save your completion, you can simply click on the
“Close” button beside the “Review” button. Please don’t use the upper-right red “X”
button to close the window when you have completed any module.

9
Reviewing the Course or a Module

When you finish any module or the entire course, the module/course will be moved to
your “My Achievements” tab.

Click this tab and you will see the all the courses you have completed. To review a
module, either click the “View” yellow button under the “Courses” column (see below)
or the “All Courses” link.

10
Click on the “View” button under the LearnTrack column to view your course certificate
for that course.

Click on the “View” button under the Courses column to review any of your completed
modules, and then click the “Launch” button to open the module.

11
Troubleshooting Modules

During the course of your learning session with any of the modules, you may encounter
technical difficulties like:
 module stops loading (loading percentage stops)
 module hangs in the middle of your learning session

To prevent this from re-occurring, you may refresh the module page by right-clicking
inside the module window (available white space on the left or right side of the module
--- see sample screenshot below) and selecting “Refresh” (for Internet Explorer) or
“Reload” (Mozilla Firefox, Google Chrome, Safari) from the pop-up menu.

12
Installing the Adobe Flash Plugin

Adobe Flash is required to view the courses. If the browser does not have Adobe Flash
installed yet, follow the steps below.

Open the selected browser that requires the plugin and go to

http://get.adobe.com/flashplayer/

Click the download now button and follow the instructions on the next page to install
the plugin

13
Installing the Adobe Reader Plugin

Adobe Flash is required to view some attached files and the certificate of completion. If
the browser does not have Adobe Reader installed yet, follow the steps below.

Open the selected browser that requires the plugin and go to

http://get.adobe.com/reader/

Click the download now button and follow the instructions on the next page to install
the plugin.

14
Installing the Agenda Tabular Font

In order to view the courses properly, the Agenda Tabular Font must be installed in the
computer that you are using.

To install the font, download the font from the provided link:
https://sunlife-asia.learnflex.net/Upload/documents/Agndm.zip

Open the zip file and extract the font file by dragging it out of the window to your
Desktop.

15
To install the font, drag and drop it from your Desktop into the C:\windows\fonts folder

16