Inspiron 15 3000 Series

Inspiron 15
3000 Series
Service Manual
Regulatory Model: P47F

Regulatory Type: P47F001
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use
of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
Updated - 2016–01
Rev. A00

Contents
1 Before working inside your computer......................................... 9

Before you begin .................................................................................... 9
Safety instructions................................................................................. 10
Recommended tools............................................................................10
2 After working inside your computer.......................................... 12
3 Removing the battery....................................................................13

Procedure................................................................................................13
4 Replacing the battery....................................................................15

Procedure................................................................................................15
5 Removing the optical drive.......................................................... 16

Prerequisites........................................................................................... 16
Procedure................................................................................................16
6 Replacing the optical drive.......................................................... 19

Procedure................................................................................................19
Post-requisites....................................................................................... 19
7 Removing the keyboard............................................................... 20

Prerequisites...........................................................................................20
Procedure............................................................................................... 20
8 Replacing the keyboard................................................................23

Procedure............................................................................................... 23
Post-requisites....................................................................................... 23
9 Removing the base cover.............................................................24

Prerequisites...........................................................................................24
3000 Series 3

Procedure............................................................................................... 24
10 Replacing the base cover...........................................................29

Procedure............................................................................................... 29
Post-requisites.......................................................................................29
11 Removing the hard drive............................................................ 30

Prerequisites...........................................................................................30
Procedure............................................................................................... 30
12 Replacing the hard drive............................................................ 33

Procedure............................................................................................... 33
Post-requisites....................................................................................... 33
13 Removing the memory module................................................ 34

Prerequisites...........................................................................................34
Procedure............................................................................................... 34
14 Replacing the memory module................................................ 36

Procedure............................................................................................... 36
Post-requisites....................................................................................... 37
15 Removing the wireless card.......................................................38

Prerequisites...........................................................................................38
Procedure............................................................................................... 38
16 Replacing the wireless card.......................................................40

Procedure............................................................................................... 40
Post-requisites....................................................................................... 41
17 Removing the power-button board.........................................42

Prerequisites...........................................................................................42
Procedure............................................................................................... 42
3000 Series 4

18 Replacing the power-button board.........................................45
Procedure............................................................................................... 45
Post-requisites.......................................................................................46
19 Removing the speakers.............................................................. 47

Prerequisites........................................................................................... 47
Procedure............................................................................................... 47
20 Replacing the speakers.............................................................. 49

Procedure............................................................................................... 49
Post-requisites.......................................................................................49
21 Removing the I/O board.............................................................50

Prerequisites...........................................................................................50
Procedure............................................................................................... 50
22 Replacing the I/O board.............................................................52

Procedure............................................................................................... 52
Post-requisites....................................................................................... 52
23 Removing the coin-cell battery................................................ 53

Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
24 Replacing the coin-cell battery................................................ 55

Procedure............................................................................................... 55
Post-requisites....................................................................................... 55
25 Removing the heat-sink assembly........................................... 56

Prerequisites...........................................................................................56
Procedure............................................................................................... 56
26 Replacing the heat-sink assembly........................................... 58
3000 Series 5

Procedure............................................................................................... 58
Post-requisites.......................................................................................58
27 Removing the fan........................................................................ 60

Prerequisites...........................................................................................60
Procedure............................................................................................... 60
28 Replacing the fan........................................................................ 62

Procedure............................................................................................... 62
Post-requisites.......................................................................................62
29 Removing the system board......................................................63

Prerequisites...........................................................................................63
Procedure............................................................................................... 64
30 Replacing the system board......................................................68

Procedure............................................................................................... 68
Post-requisites.......................................................................................69
31 Removing the touch pad............................................................70

Prerequisites........................................................................................... 70
Procedure............................................................................................... 70
32 Replacing the touch pad............................................................ 75

Procedure................................................................................................75
Post-requisites....................................................................................... 75
33 Removing the power-adapter port.......................................... 77

Prerequisites........................................................................................... 77
Procedure................................................................................................77
34 Replacing the power-adapter port.......................................... 79

Procedure............................................................................................... 79
Post-requisites....................................................................................... 79
3000 Series 6

35 Removing the display assembly................................................81
Prerequisites........................................................................................... 81
Procedure............................................................................................... 82
36 Replacing the display assembly................................................86

Procedure............................................................................................... 86
Post-requisites.......................................................................................86
37 Removing the display bezel.......................................................88

Prerequisites...........................................................................................88
Procedure............................................................................................... 89
38 Replacing the display bezel.......................................................90

Procedure............................................................................................... 90
Post-requisites.......................................................................................90
39 Removing the display panel...................................................... 91

Prerequisites........................................................................................... 91
Procedure............................................................................................... 92
40 Replacing the display panel...................................................... 94

Procedure............................................................................................... 94
Post-requisites.......................................................................................94
41 Removing the camera.................................................................96

Prerequisites...........................................................................................96
Procedure............................................................................................... 97
42 Replacing the camera.................................................................98

Procedure............................................................................................... 98
Post-requisites.......................................................................................98
43 Removing the display hinges..................................................100
3000 Series 7

Prerequisites.........................................................................................100
Procedure..............................................................................................101
44 Replacing the display hinges.................................................. 102

Procedure............................................................................................. 102
Post-requisites.....................................................................................102
45 Removing the palm rest...........................................................104

Prerequisites.........................................................................................104
Procedure............................................................................................. 105
46 Replacing the palm rest........................................................... 106

Procedure............................................................................................. 106
Post-requisites.....................................................................................106
47 Flashing the BIOS...................................................................... 108
48 Getting help and contacting Dell.......................................... 109

Self-help resources............................................................................ 109
Contacting Dell.................................................................................... 110
3000 Series 8

1
Before working inside your
computer
NOTE: The images in this document may differ from your computer depending
on the configuration you ordered.
Topics:
• Before you begin

• Safety instructions
• Recommended tools
Before you begin

1 Save and close all open files and exit all open applications.
2 Shut down your computer.
• Windows 10: Click or tap Start > Power > Shut down.
• Windows 8.1: On the Start screen, click or tap the power icon > Shut
down.
• Windows 7: Click or tap Start > Shut down.
NOTE: If you are using a different operating system, see the

documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables, network cables and so on,
from your computer.
5 Disconnect all attached devices and peripherals, such as keyboard, mouse,
monitor, and so on, from your computer.
6 Remove any media card and optical disc from your computer, if applicable.
Before working inside your computer 9

Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information
that shipped with your computer. For more safety best practices, see the
Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover
or panels. After you finish working inside the computer, replace all covers,
panels, and screws before connecting to the power source.
CAUTION: To avoid damaging the computer, ensure that the work surface is
flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized
or directed by the Dell technical assistance team. Damage due to servicing
that is not authorized by Dell is not covered by your warranty. See the safety
instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself

by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs or
thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:

• Phillips screwdriver
• Plastic scribe

2
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, and cables you removed before
working on your computer.
3 Replace any media cards, discs, and any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
After working inside your computer 12

3
Removing the battery
that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your computer,
follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
Procedure
1 Close the display and turn the computer over.
2 Slide the battery-release latch to the unlocked position.
3 Lift the battery at an angle and remove the battery from the battery bay.
Removing the battery 13

1 battery 2 battery-release latch
4 Turn the computer over, open the display, and press the power button for five
seconds to ground the system board.
Removing the battery 14

4
Replacing the battery
Procedure
2 Place the battery in the battery bay and snap the battery into place.
NOTE: The battery-release latch returns to the locked position if the

battery is installed properly.
Replacing the battery 15

5
Removing the optical drive
Topics:
• Prerequisites
• Procedure
Prerequisites
Remove the battery.
Procedure
1 Remove the screw that secures the optical-drive assembly to the base cover.
2 Using a plastic scribe, push the optical-drive assembly out of the optical-drive
bay.
3 Pull the optical-drive assembly out of the optical-drive bay.
Removing the optical drive 16

1 optical-drive assembly 2 plastic scribe
3 screw 4 base cover
4 Carefully pry the optical-drive bezel off the optical drive.

5 Remove the screw that secures the optical-drive bracket to the optical drive.
NOTE: Note the orientation of the optical-drive bracket so that you can
replace it correctly.

1 screw 2 optical drive
3 optical-drive bezel 4 optical-drive bracket

6
Replacing the optical drive
Topics:
• Procedure
• Post-requisites
Procedure
1 Align the screw hole on the optical-drive bracket with the screw hole on the
optical drive.
NOTE: You must correctly align the optical-drive bracket to ensure that
the optical drive can be properly secured to the computer. For correct
orientation, see step 5 in “Removing the optical drive”.
2 Replace the screw that secures the optical-drive bracket to the optical drive.
3 Align the tabs on the optical-drive bezel with the slots on the optical drive and
snap the optical-drive bezel into place.
4 Slide the optical-drive assembly into the optical-drive bay.
5 Replace the screw that secures the optical-drive assembly to the base cover.
Post-requisites
Replace the battery.
Replacing the optical drive 19

7
Removing the keyboard
Topics:
• Prerequisites
• Procedure
Prerequisites
Remove the battery.
Procedure
1 Turn the computer over and open the display.
2 Using a plastic scribe, gently release the tabs that secure the keyboard to the
palm-rest assembly.
3 Slide the keyboard up to release it from the tabs on the palm-rest assembly.
4 Carefully turn the keyboard over and place it on the palm-rest assembly.
Removing the keyboard 20

1 securing clips (5) 2 plastic scribe
3 keyboard 4 tabs (6)
5 palm-rest assembly
5 Open the latch and disconnect the keyboard cable from the system board.

1 latch 2 keyboard cable
3 keyboard 4 palm-rest assembly
6 Lift the keyboard, along with the cable, off the palm-rest assembly.

8
Replacing the keyboard
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the keyboard cable into its connector and close the latch to secure the
cable.
2 Carefully turn the keyboard over, slide the tabs on the keyboard into the slots
on the palm-rest assembly, and snap the keyboard into place.
Post-requisites
Replace the battery.
Replacing the keyboard 23

9
Removing the base cover
Topics:
• Prerequisites
• Procedure
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
Procedure
1 Open the display and remove the screws that secure the palm-rest assembly
to the base cover from its connector on the system board.
2 Open the latch and disconnect the optical-drive cable from its connector on
the system board.
Removing the base cover 24

1 screws (5) 2 palm-rest assembly
3 base cover 4 optical-drive cable
5 latch

4 Remove the screws that secure the base cover to the palm-rest assembly.

1 screws (13) 2 base cover
5 Using your fingertips, gently pry the base cover off the palm-rest assembly.

1 base cover 2 palm-rest assembly
6 Turn the base cover over.

7 Release the optical-drive interposer from the tabs on the base cover.

1 base cover 2 optical-drive interposer
3 tabs (2) 4 optical-drive cable

10
Replacing the base cover
Topics:
• Procedure
• Post-requisites
Procedure
1 Align the optical-drive interposer with the tabs on the base cover and snap it
into place.
2 Turn the base cover over.
3 Slide the tabs on the base cover into the slots on the palm-rest assembly and
snap the base cover into place.
4 Replace the screws that secure the base cover to the palm-rest assembly.
5 Turn the computer over.
6 Open the display and replace the screws that secure the palm-rest assembly
to the base cover.
7 Slide the optical-drive cable into its connector and close the latch to secure
the cable.
Post-requisites
1 Replace the keyboard.
2 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
3 Replace the battery.
Replacing the base cover 29

11
Removing the hard drive
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Topics:
• Prerequisites
• Procedure
Prerequisites
4 Follow the procedure from step 1 to step 5 in “Removing the base cover”.
Procedure
1 Remove the screws that secure the hard-drive assembly to the palm-rest
assembly.
2 Open the latch and disconnect the hard-drive cable from the system board.
3 Lift the hard-drive assembly off the palm-rest assembly.
Removing the hard drive 30

1 screws (4) 2 hard-drive assembly
3 hard-drive cable 4 latch
4 Disconnect the interposer from the hard-drive assembly.
1 hard-drive assembly 2 interposer
5 Remove the screws that secure the hard-drive bracket to the hard drive and lift
the hard-drive bracket off the hard drive.

1 screws (4) 2 hard-drive bracket
3 hard drive

12
Replacing the hard drive
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Topics:
• Procedure
• Post-requisites
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the
hard drive.
2 Replace the screws that secure the hard-drive bracket to the hard drive.
3 Align the screw holes on the hard-drive assembly with the screw holes on the
palm-rest assembly.
4 Replace the screws that secure the hard-drive assembly to the palm-rest
assembly.
5 Slide the hard-drive cable into the system-board connector and close the
latch to secure the cable.
Post-requisites
1 Follow the procedure from step 3 to step 7 in “Replacing the base cover”.
Replacing the hard drive 33

13
Removing the memory module
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 Using your fingertips, pry apart the securing clips on each end of the memory-
module slot until the memory module pops up.
2 Slide and remove the memory module from the memory-module slot.
Removing the memory module 34

1 memory module 2 securing clips (2)
3 memory-module slot
Removing the memory module 35

14
Replacing the memory module
Topics:
• Procedure
• Post-requisites
Procedure
1 Align the notch on the memory module with the tab on the memory-module
slot.
2 Slide the memory module firmly into the slot at an angle and press the
memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Replacing the memory module 36

1 notch 2 memory module
3 securing clips (2) 4 memory-module slot
5 tab
Post-requisites
Replacing the memory module 37

15
Removing the wireless card
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 Disconnect the antenna cables from the wireless card.
2 Remove the screw that secures the wireless card to the system board.
3 Slide and remove the wireless card from the wireless-card slot.
Removing the wireless card 38

1 antenna cables (2) 2 wireless card
3 wireless-card slot 4 screw
Removing the wireless card 39

16
Replacing the wireless card
Topics:
• Procedure
• Post-requisites
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot and
slide the card into the slot.
2 Press the other end of the wireless card and replace the screw that secures the
wireless card to the system board.
3 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer:
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
Replacing the wireless card 40

1 screw 2 wireless card
3 antenna cables (2) 4 notch

5 tab 6 wireless-card slot
Post-requisites
Replacing the wireless card 41

17
Removing the power-button
board
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 Open the display as far as possible.
2 Open the latch and disconnect the power-button board cable from the
system board.
Removing the power-button board 42

1 power-button board cable 2 palm rest

4 Peel the tape that secures the power-button board to the palm-rest assembly.
5 Remove the screw that secures the power-button board to the palm-rest
assembly.
6 Note the power-button board cable routing and peel it off the palm-rest
assembly.
7 Slide and remove the power-button board, along with its cable, from under
the tab on the palm-rest assembly..

1 tab 2 power-button board
3 tape 4 screw

18
Replacing the power-button
board
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the power-button board under the tab on the palm-rest assembly and
align the screw hole on the power-button board with the screw hole on the
palm-rest assembly.
2 Replace the screw that secures the power-button board to the palm-rest
assembly.
3 Adhere the tape that secures the power-button board to the palm-rest
assembly.
4 Adhere the cable on the palm-rest assembly.
5 Slide the power-button board cable through the slot on the palm-rest
assembly.
6 Turn the computer over and open the display as far as possible.
7 Slide the power-button board cable into its connector on the system board
and close the latch to secure the cable.
Replacing the power-button board 45

Post-requisites
Replacing the power-button board 46

19
Removing the speakers
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 Disconnect the speaker cable from the system board.
2 Note the speaker-cable routing and remove the cable from the routing guides
on the palm-rest assembly.
3 Lift the speakers, along with the speaker cable, off the palm-rest assembly.
Removing the speakers 47

1 speaker cable 2 speakers (2)
Removing the speakers 48

20
Replacing the speakers
Topics:
• Procedure
• Post-requisites
Procedure
1 Align the speakers using the alignment posts on the palm-rest assembly and
snap the speakers into place.
2 Route the speaker cable through the routing guides on the palm-rest
assembly.
3 Connect the speaker cable to the system board.
Post-requisites
1 Replace the base cover.
3 Replace the optical drive.
Replacing the speakers 49

21
Removing the I/O board
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 Remove the screw that secures the I/O board to the palm-rest assembly.
2 Turn the I/O board over.
3 Peel the tape that secures the I/O-board cable to the I/O board.
4 Open the latch and disconnect the I/O-board cable from the I/O board.
5 Lift the I/O board off the palm-rest assembly.
Removing the I/O board 50

1 screw 2 tape
3 I/O-board cable 4 I/O board
5 latch
Removing the I/O board 51

22
Replacing the I/O board
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the I/O-board cable into the connector on the I/O board and close the
2 Adhere the tape to secure the I/O-board cable to the I/O board.
3 Turn the I/O board over.
4 Align the screw hole on the I/O board with the screw hole on the palm-rest
assembly.
5 Replace the screw that secures the I/O board to the palm-rest assembly.
Post-requisites
Replacing the I/O board 52

23
Removing the coin-cell battery
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup program’s
settings before removing the coin-cell battery.
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on
the system board.
Removing the coin-cell battery 53

1 system board 2 coin-cell battery
3 plastic scribe
Removing the coin-cell battery 54

24
Replacing the coin-cell battery
Topics:
• Procedure
• Post-requisites
Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket
on the system board.
Post-requisites
Replacing the coin-cell battery 55

25
Removing the heat-sink
assembly
WARNING: The heat sink may become hot during normal operation. Allow
sufficient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 In sequential order, as indicated on the heat-sink assembly, loosen the captive
screws that secure the heat-sink assembly to the system board.
2 Disconnect the fan cable from the system board.
Removing the heat-sink assembly 56

1 fan cable 2 fan
3 heat-sink assembly 4 captive screws (6)
5 system board
3 Lift the heat-sink assembly off the system board.

4 Remove the fan.
Removing the heat-sink assembly 57

26
Replacing the heat-sink assembly
CAUTION: Incorrect alignment of the heat sink can damage the system board
and processor.
NOTE: The original thermal grease can be reused if the original system board
and fan are reinstalled together. If either the system board or the fan is replaced,
use the thermal pad provided in the kit to ensure that thermal conductivity is
achieved.
Topics:
• Procedure
• Post-requisites
Procedure
1 Replace the fan.
2 Align the screws on the heat-sink assembly with the screw holes on the
system board.
3 In sequential order, as indicated on the heat-sink assembly, tighten the captive
screws that secure the heat-sink assembly to the system board.
4 Connect the fan cable to the system board.
Post-requisites
Replacing the heat-sink assembly 58

Replacing the heat-sink assembly 59

27
Removing the fan
Topics:
• Prerequisites
• Procedure
Prerequisites
5 Remove the heat-sink assembly.
Procedure
1 Remove the screws that secure the fan to the heat-sink assembly.
Removing the fan 60

1 screws (3) 2 heat-sink assembly
2 Turn the heat-sink assembly over.

3 Peel off the tape that secures the fan cable to the heat-sink assembly.
4 Lift the fan along with the fan cable off the heat sink.
1 fan 2 tape
3 fan cable
Removing the fan 61

28
Replacing the fan
Topics:
• Procedure
• Post-requisites
Procedure
1 Place the fan on the heat sink.
2 Adhere the tape that secures the fan cable to the heat-sink assembly.
3 Turn the heat-sink assembly over.
4 In sequential order, as indicated on the heat sink, tighten the captive screws
that secure the heat-sink assembly to the system board.
Post-requisites
1 Replace the heat-sink assembly.
Replacing the fan 62

29
Removing the system board
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the system
board.
NOTE: Replacing the system board removes any changes you have made to the
BIOS using the BIOS setup program. You must make the desired changes again
after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly after
you replace the system board.
Topics:
• Prerequisites
• Procedure
Prerequisites
5 Follow the procedure from step 1 to step 3 in “Removing the hard drive”.
6 Remove the memory module.
7 Remove the wireless card.
8 Remove the IO board.
Removing the system board 63

Procedure
1 Open the display as far as possible.
2 Open the latch and disconnect the power-button board cable from the
system board.
3 Open the latch and disconnect the touch-pad cable from the system board.
1 latch 2 power-button board cable
3 touch-pad cable 4 latch

5 Remove the screw that secures the wireless-card bracket to the system board.
6 Remove the screw that secures the display hinge to the system board.

7 Open the display hinge to an angle of 90 degrees.
1 screw 2 display hinge
3 speaker cable 4 screw
5 wireless-card bracket
8 Lift and hold the speaker to release the system board from the palm-rest
assembly.
9 Carefully lift the system board from the inner edge and release the ports from
the slots on the palm-rest assembly.
10 Turn the system board over.

1 screw 2 system board
3 palm-rest assembly 4 speaker
11 Peel the tape that secures the I/O-board cable to the system board.
12 Open the latch and disconnect the I/O-board cable from the system board.
13 Disconnect the power-adapter port cable from the system board.
14 Peel the tape that secures the display cable to the system board.
15 Open the latch and disconnect the display cable from the system board.
16 Lift the system board off the palm-rest assembly.

1 system board 2 tape
3 display cable 4 power-adapter port cable
5 latch 6 I/O-board cable
7 tape

30
Replacing the system board
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the system
board.
NOTE: Replacing the system board removes any changes you have made to the
BIOS using the BIOS setup program. You must make the desired changes again
after you replace the system board.
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the display cable into the connector on the system board and close the
2 Adhere the tape that secures the display cable to the system board.
3 Connect the power-adapter port cable to the system board.
4 Slide the I/O-board cable into the connector on the system board and close
the latch to secure the cable.
5 Adhere the tape that secures the I/O-board cable to the system board.
6 Turn the system board over.
7 Slide the ports on the system board into the slots on the palm-rest assembly
and place the system board on the palm-rest assembly.
8 Align the screw hole on the system board with the screw hole on the palm-
rest assembly and place the system board on the palm-rest assembly.
Replacing the system board 68

9 Replace the screw that secures the system board to the palm-rest assembly.
10 Close the display hinge and align the screw hole on the display hinge with the
screw hole on the system board.
11 Replace the screw that secures the display hinge to the system board .
12 Align the screw hole on the wireless card bracket to the screw on the system
board and replace the screw that secures the wireless-card bracket to the
system board.
13 Turn the computer over and open the display as far as possible,
14 Slide the touch-pad cable and the power-button board cable into their
connectors on the system board and close the latches to secure the cables.
Post-requisites
2 Replace the IO board.
3 Replace the wireless card.
4 Replace the memory module.
5 Follow the procedure from step 3 to step 5 in “Replacing the hard drive”.
Replacing the system board 69

31
Removing the touch pad
Topics:
• Prerequisites
• Procedure
Prerequisites
10 Remove the system board.
Procedure
1 Peel the tape off the touch-pad bracket.
Removing the touch pad 70

1 tape 2 touch-pad bracket
2 Remove the screws that secure the touch-pad bracket to the touch pad.
3 Peel the tape that secures the touch-pad bracket to the touch pad.
4 Open the latch and disconnect the touch-pad cable from the touch pad.

1 touch-pad cable 2 latch
3 palm-rest assembly 4 screws (3)
5 touch-pad bracket 6 tape
5 Lift the touch-pad bracket off the touch pad.

1 touch-pad bracket
6 Lift the touch pad off the palm-rest assembly.

1 touch pad 2 palm-rest assembly

32
Replacing the touch pad
Topics:
• Procedure
• Post-requisites
Procedure
1 Place the touch pad on the palm-rest assembly.
2 Slide the tabs on the touch-pad bracket into the slots on the palm-rest
assembly.
3 Align the screw holes on the touch-pad bracket with the screw holes on the
palm-rest assembly.
4 Replace the screws that secure the touch-pad bracket to the palm-rest
assembly.
5 Adhere the tape over the touch-pad bracket.
6 Connect the touch-pad cable to the touch pad.
Post-requisites
1 Replace the system board.
Replacing the touch pad 75

Replacing the touch pad 76

33
Removing the power-adapter
port
Topics:
• Prerequisites
• Procedure
Prerequisites
Procedure
1 Remove the screw that secures the power-adapter port to the palm-rest
assembly.
2 Note the power-adapter port cable routing and remove the cable from its
routing guides.
Removing the power-adapter port 77

3 Lift the power-adapter port, along with the its cable, off the palm-rest
assembly.
1 palm-rest assembly 2 screw

3 power-adapter port 4 power-adapter port cable
Removing the power-adapter port 78

34
Replacing the power-adapter
port
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the power-adapter port into the slot on the palm-rest assembly.
2 Replace the screw that secures the power-adapter port to the palm-rest
assembly.
3 Route the power-adapter port cable along its routing guides on the palm-rest
assembly.
Post-requisites
1 Replace the display assembly.
Replacing the power-adapter port 79

Replacing the power-adapter port 80

35
Removing the display assembly
Topics:
• Prerequisites
• Procedure
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-touch
screen display.

Removing the display assembly 81

Procedure
1 Remove the screws that secure the left display hinge to the palm-rest
assembly and open the hinge to an angle of 90 degrees.
2 Note the antenna cable routing and remove the cable from its routing guides
3 Note the display cable routing and remove the cable from its routing guides
1 display hinge 2 screws (2)
3 antenna cables (2) 4 routing guides (2)
5 display cable 6 palm-rest assembly
4 Open the palm-rest assembly.

1 palm-rest assembly 2 display assembly
5 Carefully lift the palm-rest assembly, at an angle, off the display assembly.

1 palm-rest assembly 2 display assembly
6 Place the display assembly on a clean, flat surface.

1 display assembly

36
Replacing the display assembly
Topics:
• Procedure
• Post-requisites
Procedure
1 Place the display assembly on the palm-rest assembly.
2 Close the left display hinge and align the screw holes on the left display hinge
with the screw holes on the palm-rest assembly.
3 Replace the screws that secure the hinge to the palm-rest assembly.
4 Route the display cable through its routing guides on the palm-rest assembly.
5 Route the antenna cables through its routing guides on the palm-rest
assembly.
Post-requisites
Replacing the display assembly 86

Replacing the display assembly 87

37
Removing the display bezel
Topics:
• Prerequisites
• Procedure
Prerequisites
screen display.

11 Remove the display assembly.
Removing the display bezel 88

Procedure
1 Using your fingertips, gently pry up the inner edges of the display bezel.
2 Lift the display bezel off the display assembly.
1 display bezel 2 display panel
Removing the display bezel 89

38
Replacing the display bezel
Topics:
• Procedure
• Post-requisites
Procedure
Align the display bezel with the display back-cover and gently snap the display bezel
into place.
Post-requisites
Replacing the display bezel 90

39
Removing the display panel
Topics:
• Prerequisites
• Procedure
Prerequisites
screen display.

12 Remove the display bezel.
Removing the display panel 91

Procedure
1 Remove the screws that secure the display panel to the display back-cover.
2 Turn the display panel over.
1 screws (4) 2 display panel

3 display back-cover
3 Peel the tape that secures the display cable to the display back-cover.
4 Open the latch and disconnect the display cable from the display back-cover.
5 Lift the display panel off the display back-cover.

1 display panel 2 display cable
3 latch 4 tape
5 display back-cover

40
Replacing the display panel
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the display cable into the connector on the display back-cover and close
the latch to secure the cable.
2 Adhere the tape that secures the display cable to the display back-cover.
3 Turn the display panel over and place it on the display back-cover.
4 Align the screw holes on the display panel with the screw holes on the display
back-cover.
5 Replace the screws that secure the display panel to the display back-cover.
Post-requisites
1 Replace the display bezel.
Replacing the display panel 94

Replacing the display panel 95

41
Removing the camera
Topics:
• Prerequisites
• Procedure
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.

Removing the camera 96

Procedure
1 Using a plastic scribe, gently pry the camera off the display back-cover.
2 Disconnect the camera cable from the camera.
1 display back-cover 2 camera

3 plastic scribe 4 camera cable
Removing the camera 97

42
Replacing the camera
Topics:
• Procedure
• Post-requisites
Procedure
1 Connect the camera cable to the camera.
2 Align the camera to the alignment posts on the display back-cover and snap
the camera in place.
Post-requisites
Replacing the camera 98

Replacing the camera 99

43
Removing the display hinges
Topics:
• Prerequisites
• Procedure
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.

12 Remove the display panel.
Removing the display hinges 100

Procedure
1 Remove the screws that secure the display hinges to the display back-cover.
2 Release the hinges from the latches and lift the display hinges off the display
back-cover.
1 screws (6) 2 latches (2)

3 display hinges (2) 4 display back-cover
Removing the display hinges 101

44
Replacing the display hinges
Topics:
• Procedure
• Post-requisites
Procedure
1 Slide the hinges under the latches on the display back-cover.
2 Align the screw holes on the display hinges with the screw holes on the display
back-cover.
3 Replace the screws that secure the display hinges to the display back-cover.
Post-requisites
1 Replace the display panel.
Replacing the display hinges 102

Replacing the display hinges 103

45
Removing the palm rest
Topics:
• Prerequisites
• Procedure
Prerequisites
screen display.

5 Remove the power-button board.
6 Remove the speakers.
13 Remove the power-adapter port.
14 Remove the touch pad.
Removing the palm rest 104

Procedure
After performing the prerequisites, we are left with the palm rest.
1 palm rest
Removing the palm rest 105

46
Replacing the palm rest
Topics:
• Procedure
• Post-requisites
Procedure
Place the palm rest on a clean and flat surface.
Post-requisites
2 Replace the touch pad.
3 Replace the power-adapter port.
10 Replace the speakers.
11 Replace the power-button board.
Replacing the palm rest 106

Replacing the palm rest 107

47
Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when you
replace the system board. To flash the BIOS:
1 Turn on the computer.

2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or
manually browse for your computer model.
4 Click Drivers & downloads.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download File to download the latest version of the BIOS for your
computer.
8 Save the file and, once the download is complete, navigate to the folder where
you saved the BIOS update file.
9 Double-click the BIOS update file icon and follow the instructions on the
screen.
Flashing the BIOS 108

48
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-
help resources:
Information about Dell products and www.dell.com

services
Windows 8.1 and Windows 10 Dell Help & Support app
Windows 10 Get started app
Windows 8.1 Help + Tips app
Accessing help in Windows 8, Windows In Windows search, type Help and

8.1, and Windows 10 Support, and press Enter.
Accessing help in Windows 7 Click Start > Help and Support.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user www.dell.com/support

manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on
Getting help and contacting Dell 109

Learn about your operating system, See Me and My Dell at www.dell.com/
setting up and using your computer, support/manuals.
data backup, diagnostics, and so on.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be
available in your country.
NOTE: If you do not have an active internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Getting help and contacting Dell 110

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1 Before working inside your computer......................................... 9

2 After working inside your computer.......................................... 12

3 Removing the battery....................................................................13

4 Replacing the battery....................................................................15

5 Removing the optical drive.......................................................... 16

6 Replacing the optical drive.......................................................... 19

7 Removing the keyboard............................................................... 20

8 Replacing the keyboard................................................................23

9 Removing the base cover.............................................................24

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10 Replacing the base cover...........................................................29

11 Removing the hard drive............................................................ 30

12 Replacing the hard drive............................................................ 33

13 Removing the memory module................................................ 34

14 Replacing the memory module................................................ 36

15 Removing the wireless card.......................................................38

16 Replacing the wireless card.......................................................40

17 Removing the power-button board.........................................42

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19 Removing the speakers.............................................................. 47

20 Replacing the speakers.............................................................. 49

21 Removing the I/O board.............................................................50

22 Replacing the I/O board.............................................................52

23 Removing the coin-cell battery................................................ 53

24 Replacing the coin-cell battery................................................ 55

25 Removing the heat-sink assembly........................................... 56

26 Replacing the heat-sink assembly........................................... 58

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27 Removing the fan........................................................................ 60

28 Replacing the fan........................................................................ 62

29 Removing the system board......................................................63

30 Replacing the system board......................................................68

31 Removing the touch pad............................................................70

32 Replacing the touch pad............................................................ 75

33 Removing the power-adapter port.......................................... 77

34 Replacing the power-adapter port.......................................... 79

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36 Replacing the display assembly................................................86

37 Removing the display bezel.......................................................88

38 Replacing the display bezel.......................................................90

39 Removing the display panel...................................................... 91

40 Replacing the display panel...................................................... 94

41 Removing the camera.................................................................96

42 Replacing the camera.................................................................98

43 Removing the display hinges..................................................100

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44 Replacing the display hinges.................................................. 102

45 Removing the palm rest...........................................................104

46 Replacing the palm rest........................................................... 106

47 Flashing the BIOS...................................................................... 108

48 Getting help and contacting Dell.......................................... 109

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• Before you begin

Before you begin

NOTE: If you are using a different operating system, see the

Before working inside your computer 9

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CAUTION: Before touching anything inside your computer, ground yourself

Before working inside your computer 10

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