Course Name: Developing Soft Skills and Personality

Course Instructor: Dr. T. Ravichandran

Institute Affiliation: Indian Institute of Technology Kanpur
Assignment 2

1. Conflict resolution requires:

 An “I win you lose” attitude

 An “I win you win” attitude

 An “I lose you win” attitude

 All of these

2. Conflict is________.

 an unavoidable part of life

 recurrent in any relationship

 an occasion for understanding opposing preferences

 All of these

3. Identify the communication blocking expression:

 I’m listening, go on.

 You never understand me

 I understand you

 You are right, but I am not wrong

4. Destructive people are:

 low-quality performers

 High-quality performers

 Middle-ranked performers

 None of these

5. Without conflict, life would be:

 Full of peace and joy

 Monotonous and colourless

 Both of these

 None of these

6. Which of the following is effective in conflict resolution?

 Self-pity

 Empathy

 Accusation
 Indifference

7. “Active listening” involves:

 Using one’s activistconvictionsin order to distort meaning

 Listening carefully and attentively without interrupting

 Active interruption and simultaneous arguments

 None of these

8. Who wrote “Knowledge and Wisdom”?

 Henri Cartier-Bresson

 Philip Sidney

 K. Krishnamurthy

 Bertrand Russell

9. Resolving conflict involves:

 Emphasising need

 Demanding immediate solution

 Using emotional blackmail

 None of these

10. Superior conflict-resolution skills are necessary to resolve:

 Intragroup conflicts

 Intergroup conflicts

 Interpersonal conflicts

 Intrapersonal conflicts

11. Identify the positive consequences of conflict:

 Strengthening of relationships

 Stimulating learning environment

 Arriving at creative solutions

 All of these

12. Accommodating people are:

 Cooperative

 Unassertive

 Putting relationships before all

 All of these

13. Bertrand Russell’s approach of inculcating insights into two conflicting individuals entails:

 Convincing them that animosity is harmful for both

 Convincing each that the limitations of the other are only normal and human

 Both of these

 None of these

14. Stress is indicated by:

 Frequent headache

 Sudden weight loss/gain

 Lack of concentration

 All of these

15. Stress is a result of the imbalance between situational demands and___________.

 Extra-situational demands

 Individual’s ability to handle it

 Individual’s apathy to handle it

 All of these

16. ________ states that work expands to fill the time available.

 Pareto principle

 Newton’s second law

 Parkinson’s law

 Peter Principle

17. Ambitious but relaxed type of people are categorized as:

 Type C

 Type B

 Type AB

 Type A

18. Who is the speaker of the following?

“What doesn’t kill you makes you stronger.”

 William Shakespeare

 Michel Foucault
 Bruno Latour

 Friedrich Nietzsche

19. Stress can affect a person’s

 Health

 Feelings

 Mind-set

 All of these

20. What kind of stress makes one the master of the eleventh hour?

 Eustress

 Distress

 Neustress

 Hypostress

21. When one successfully deals with conflict at intrapersonal level, one emerges as a brave person.

True

22. Stress, since it is always negative, must always be avoided. False

23. Taking intermittentbreaks from work ultimately adds up to stress. False

24. Staying calm and composed helps resolve conflicts in an effective manner. True

25. An active listener must make the speaker listen to him/her first. False