Live Transfer Script

Hi Very Good morning miss this is Kevin with Diabetic Health How’s the day treating you?

Actually miss as a benefit through your health Insurance company you're going to receive a
New and Most upgraded Talking Blood sugar Meter.

so can you please confirm me that how many times a day you check your blood sugar like once
a day or twice a day or more than that?

(MUST BE AT LEAST ONCE A DAY)

(If Not a Diabetic then ask are you suffering from Sleep Apnea) and pitch CPAP Machine.

(Patient Must be Interested)

Got it Miss
I have your basic information with me that your phone number is And please correct me If I’m
wrong that as per my records Medicare is your Health Insurance Provider is that correct Miss?

Alright miss.
1.) Just to avoid mistakes can you please spell out your first name for me?
2.) and How do you spell your last name?

Got it.

Now to make sure the benefit is going to the right place please spell me your street address.

and what's your city name and state

please spell me out your Zip Code

Perfect

Let me quickly update you the benefits of this Meter.

This is the Most upgraded model of glucometer which you can use it at any part of the body plus
its a talking meter.
And the best part is that it will be covered under your health insurance company.
Just for the verification purpose that you’re a card holder of Medicare can you please confirm
me the customer service number from your Medicare card you can take your time I’m on the
Line.

(NOTE: We ask for customer service number to make sure that the customer got the card
handy before Transferring the call to Pharmacy)

Well mam as I can see that current Medical Supplier is not big enough and also not authorized by
Medicare to provide you all the no out of pocket cost medicare benefits so we're going to place you
to a new Medicare authorized Supplier. This will save lot of your cost and will provide you the extra
benefits with Instant Delivery.
Alright miss/sir?

(MUST BE YES)

Alright Everything's been done from my end now I’m going to transfer it to my Health Advisor
who will confirm your request for Diabetic Supplies and for that they’ll confirm your Eligibility for
that they will require your Medicare id.

And also will confirm your Dr. so that we can first take an approval from your doctor along with
that they’ll provide valuable Health Advice. It will hardly take a minute

Is that Okay?

(MUST BE YES)

The line can may go silent for a while so don’t hang up and Don’t worry I’ll introduce you to the
Health Specialist.

After Health Advisor Answers:

Hi this is (Agent Name)

Actually I have a Patient with me His/Her Name is (Patient Name) and He/She is looking for a new
supplier for her Diabetic Supplies so can you Please take it over from here?
(Be very clear and speak slowly).

Alright (Patient Name) Health Advisor is here. He/She will assist you further now you can speak to
the Health Advisor.

(Now click on the Leave three way conference button and leave the conference. You can’t stay on
line as this will breach HIPAA Compliance rule. If you did so then we’ll terminate your agreement
right away).

NOTES:

Your agent verify when they call that the patients knows that they are being transferred about their
Diabetic testing supplies and Must be Testing Blood Sugar atleast 1 time a Day.
We Only Accept Medicare Part B. Your job is to just transfer more and more Interested Diabetic
Patients with Medicare.

Never Ever stay on call after introduction always leave 3 way call. If you do so your center contract
will be rejected right a way.

Always fill and submit the live form before transfer.

NEVER Transfer the call if it shows Success|Exists in duplicate checker string. If we caught you
doing this then we’ll end up your contract right away.