Beruflich Dokumente
Kultur Dokumente
Management (OM)
Outline
Business Education
(understanding of OM Interesting Career
essential to the Opportunities in OM
Operations such as supply chain
student’s development
as a manager ) Management mgt., quality assurance,
purchase
- Operating costs are the largest chunk; dollar saved is a dollar increase in profit
- Not as glamorous as M&As or advertising but high impact & reliable
- OM tools have cross-functional applications, for example project management in Marketing campaigns
Historical Events In P/OM
Industrial Revolution
Steam engine 1769 James Watt
Division of labor 1776 Adam Smith
Interchangeable parts 1790 Eli Whitney
Scientific Management
Principles 1911 Frederick W. Taylor
Time / motion study 1911 Frank & Lillian Gilbreth
Activity scheduling chart 1912 Henry Gantt
Human Relations
Hawthorne studies 1930 Elton Mayo
Motivation theories 1940s Abraham Maslow
Two factor theory 1950s Frederick Herzberg
Theory X and Y 1960s Douglas McGregor
Management Science
Linear programming 1947 George Dantzig
Digital computer 1951 Remington Rand
Simulation, PERT/CPM, 1960 Research groups
Waiting line theory
MRP 1960s Joseph Orlicky, IBM
Quality Revolution
JIT 1970s Taiichi Ohno, Toyota
TQM 1980s W. Edwards Deming,
Joseph Juran, et. al.
Reengineering 1990s Hammer, Champy
Information age and Globalization
n Operations
-creates and distributes product or service
n Finance/Accounting
-tracks how well the organization is doing
-pays the bills, collects the money
-provides financial resources necessary to
produce, market and distribute product
Fast Food ? ? ? ?
Chain
University ? ? ? ?
Furniture ? ? ? ?
Manufactur
er
2. Operations As The
Technical Core
Finance
Personnel
Purchasing
Suppliers
Workers
Operations
Marketing
Customers
3. Operations as a transformation Process
Input Environment
transformed
resources
Output
Material
Information Goods
Customers
Transformation OUTPUT
INPUT
process
Facilities Output
Staff
Services
Input
transforming
resources Environment
Illustration of Input-Output Model
Department Goods for sale, staff, Display goods, sell Customers & goods
customer goods, Sales advice together
Store
Dentist Dental surgeons, Check & treat teeth, Patients with healthy
equipment, patients give preventative teeth & gums
advice
Can be stored
Production precedes
consumption
Low customer
contact
MANUFACTURER Can be transported
Quality is evident
RESTAURANT
COMPUTER SYSTEMS
SERVICES
PSYCHOTHERAPY CLINIC
CONSULTANCY
Intangible
MANAGEMENT
Cannot be stored
Production and
consumption are
simultaneous
High customer contact