Technical Support Officer

I. Position Information

Job code title: Network Engineer

Reporting line:

III. Functions / Key Results Expected

Summary of Key Functions:

Network engineer will have primary responsibilities for, but not limited to, the following :

• Designs, installs and configures network and security infrastructure and the
NMS/monitoring tools(OPEN NMS,HP-OPEN VIEW, IBM-TIVOLI,LABTECH), including
the core network switches, routers, firewalls, intrusion detection/prevention systems
(IPS), proxy servers, VPN concentrators, spam firewalls, configuration management,
network performance management, MRTG and SYSLOG aggregator

• Monitors network traffic to identify problems and make capacity planning

recommendations with the help of NMS and monitoring tools

• Maintains and updates the network and security infrastructure, tests and implements
vendor security patches, implement workarounds for unpatched security vulnerabilities

• Installs, maintains, configures and troubleshoots the telecommunication infrastructure,

including IP PBX’s, IP phones, IVR systems and fax servers

• Troubleshoots problems with network and security infrastructure, including routers,

switches, firewalls, VPN, proxy servers and make corrective actions when necessary.

• Assists with the planning, design, research and acquisition of new or upgraded hardware
and software systems; maintains current knowledge of hardware, software and network
technology and recommends modifications as necessary; and,

• Performs other duties of a similar nature or level.

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IV. Competencies

Functional Competencies:

Knowledge Management and Learning

 Shares knowledge and experience and provides helpful advice to others in the office
 Listening skills, to understand what people say and to detect what they might be hesitant to
say
 Analytical skills, to critically evaluate the information gathered from multiple sources,
reconcile conflicts, decompose high-level information into details, abstract up from low-level
information to a more general understanding, distinguish presented user requests from the
underlying true needs, and distinguish solution ideas from requirements
 Facilitation skills, to lead requirements elicitation workshops
 Observational skills, to validate data obtained via other techniques and expose new areas for
elicitation
 Writing skills, to communicate information effectively to customers, marketing, managers, and
technical staff
 Organizational skills, to work with the vast array of information gathered during elicitation and
analysis and to cope with rapidly changing information
 Interpersonal skills, to help negotiate priorities and to resolve conflicts among project
stakeholders (such as customers, product management, and engineering)

Leadership and Self-Management

 Focuses on result for the client and responds positively to feedback
 Consistently approaches work with energy and a positive, constructive attitude
 Demonstrates openness to change and ability to manage complexity

V. Recruitment Qualifications

B.Sc. in computer science, Engineering, computer information

Education: or related fields.

Experience: 2 or 3 years of experience in the following:

• Strong network and security skills
• In depth knowledge of TCP/IP, security and
client/server technologies
• Strong understanding of telecommunications
• Strong will to achieve business objectives
• Project Management skills
• Microsoft Windows Technical skills
• Linux Technical skills
• Business knowledge and understanding

* Strong communication and interpersonal skills.

* Ability to work under pressure

Language Requirements: Excellent knowledge for both Arabic and English

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 Common Responsibilities for Network Engineer

1. Install all new hardware, systems, and software for networks.

2. Install, configure, maintain network services, equipment and devices.
3. Supports administration of servers and server clusters.
4. Manages all system back-up and restore protocol.
5. Plans and supports network and computing infrastructure.
6. Perform troubleshooting analysis of servers, workstations and associated systems.
7. Documents network problems and resolution for future reference.
8. Monitors system performance and implements performance tuning.
9. Manage user accounts, permissions, email, anti-virus, anti-spam.
10. Requires a thorough knowledge of networking essentials.
11. Oversee software and network security.
12. Strong analytical abilities and professional office experience needed.

Technical Skills and Requirements for Network Engineer

1. Certifications: MCSE, CCNA, CCNP, CCIE, CNE

2. Education: Bachelor’s Degree in Computer Science, Information Technology or similar.
3. Systems: Windows, Cisco Systems, UNIX, Linux, Novell
4. Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS,
EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS

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Job description
Network engineers are responsible for installing, maintaining and supporting computer communication networks within an
organisation or between organisations. Their goal is to ensure the smooth operation of communication networks in order
to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers.

Network engineers may work internally as part of an organisation’s IT support team or externally as part of an IT
networking consultancy firm working with a number of clients.

Other job titles used to refer to this kind of work include network support, support engineer, IT support engineer, helpdesk
support, network administrator, Novell support engineer, first-line support, second-line support, security engineer and
network architect.

Typical work activities

The work is influenced by the size and type of the employing organisation. In a large investment bank for example, a
network engineer may have specific responsibility for one area of the system. In a small company, the engineer may be
troubleshooter for almost any IT-related problem that arises.

There are different types of network, such as:

 local area networks (LANs), linking a limited area such as a home, office or small group of buildings;
 metropolitan area networks (MANs), linking a large area such as a campus or city;
 wide area networks (WANSs, which link nationally or internationally;
 global area networks (GANs), combining all of the above with satellite mobile- communication technologies.
The type of network will affect the engineer's responsibilities.

Typical work activities usually include:

 installing, supporting and maintaining new server hardware and software infrastructure;
 managing email, anti-spam and virus protection;
 setting up user accounts, permissions and passwords;

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  monitoring network usage;
 ensuring the most cost-effective and efficient use of servers;
 suggesting and providing IT solutions to business and management problems;
 ensuring that all IT equipment complies with industry standards;
 analysing and resolving faults, ranging from a major system crash to a forgotten password;
 undertaking routine preventative measures and implementing, maintaining and monitoring network security,
particularly if the network connects to the internet;
 providing training and technical support for users with varying levels of IT knowledge and competence;
 supervising other staff, such as help-desk technicians;
 working closely with other departments/organisations and collaborating with other IT staff;
 planning and implementing future IT developments and undertaking project work;
 managing the website and keeping internal networks running;
 monitoring the use of the web by employees.
Posts entitled 'technical support' usually include responsibility for other IT equipment, such as printers and scanners.