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STR 581 Week 2 Capstone Final Examination Part One

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1. The concept that some leadership attributes will work in some situati others can be described by the

behavioral theory

leadership effectiveness theory

tactical theory

contingency theory
contingency theory

2. Sam Meyers manages a telemarketing call center. He has 20 employe him who are displeased with the way he yells and threatens to terminat they see as small issues. Which kind of power is Sam using to get the jo

Referent power

Reward power

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Proposal STR 5…
OPS/571 Week 1
20-30 MCQ
LDR 531 Week 2
ACC 561 Week 5
Homework…
Finance Problem
Quiz 100%…
Quiz
Set
MPS (Master Production Schedule)
MPS (Master Production Schedule)

4. In performing a SWOT analysis, which of the following would be cons

threat?

Competitors
Competitors

Lack of a strategic plan

Increased product demand

Recognized brand

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5.

focus of a consulting firm?

During the implementation of a project, which of the following should

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OPS/571 Week 1 Quiz 100%… 20-30 MCQ
OPS/571 Week 1
Quiz 100%…
20-30 MCQ

People management skills

6.Which of the following is considered a major process flow structure?

Fabrication

Lead Time

Project
Project

Lean Manufacturing

7. Some studies indicate the best approach for transformational cha the chief executive officer create an atmosphere for change

and begin establishing a vision

and establish a reward system

but let others decide how to initiate change
but let others decide how to initiate change

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but carefully set limits for the program

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Research
Proposal STR 5…
OPS/571 Week 1
Quiz 100%…
20-30 MCQ
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set
8. Deming’s PDCA (plan, do, check, and act) cycle underlies what in
Sigma principle?
Control charting
Project management
Standard deviation
Continuous improvement
9. What can affirmative action assist organizations in achieving that dive
cannot?
Correcting specific problems of the past
Increased productivity
Maximizing creativity
Maximizing workforce commitment
10. According to the job characteristics model, autonomy is defined as t
which
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a job generates direct and clear information about performance
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Proposal STR 5…
OPS/571 Week 1
Quiz 100%…
20-30 MCQ
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set
summarizing all areas of the performance-interview feedback d
summarizing all areas of the performance-interview feedback d

summarizing only the areas of agreement

verbal communications only

12. An example of control criteria that can be used in any situation is

number of calls taken per day

employee satisfaction
employee satisfaction

client requests completed per hour

average time to process paperwork

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Research
Proposal STR 5…
OPS/571 Week 1
20-30 MCQ
Quiz 100%…
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set

14. Which of the following is ISO 14000 primarily concerned with?

Time management

Continuous improvement management

Environmental management
Environmental management

Quality management

15. Which of the following is a desirable strategy for managers aiming t

negative consequences of rumors?

Creating a more informal communication environment at the workplace

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Proposal STR 5…
OPS/571 Week 1
Quiz 100%…
20-30 MCQ
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set

Emotional contagion

Affect intensity

Self-determination

17. When an employee volunteers to run a canned food drive, this is an

organizational citizenship behavior
organizational citizenship behavior

employee productivity

job satisfaction

employee happiness

18. As a university student, your institution’s social principles and practi

you, as a stakeholder, in the organization. Therefore, it is your right to q these practices should be evaluated in relation to the social issues that t addressing. If your university provides job-share programs, builds a day and only uses recycled paper, it could be said to be

socially image conscious

fulfilling its social obligation

socially aware

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Proposal STR 5…
OPS/571 Week 1
Quiz 100%…
20-30 MCQ
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set
socially responsive
19.
A project can be segmented into which of the following?
Events
Success markers
Work packages
Sub-jobs
20.
In order to make their firm a learning organization, managers shoul
increase the degree of departmentalization
reinforce interdependence and reduce boundaries
penalize mistakes
avoid the use of cross-functional teams
21.
Conflicts can be resolved by withdrawing from them or suppressing
conflict-management technique is known as
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accommodating
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Proposal STR 5…
OPS/571 Week 1
Quiz 100%…
20-30 MCQ
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set

a competitive work environment

greater understanding of the company mission

difficulty in developing a successor

23. Which of the following statements is true with regard to the effectiv

All tactics are equally effective with regard to upward influence.

Individuals from collectivist cultures are typically more likely to use soft

reflect personal power.

The combination of a soft tactic with reasonable persuasion is m than a combination of
The combination of a soft tactic with reasonable persuasion is m
than a combination of two hard tactics.

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Soft tactics are less effective than hard tactics when used individually

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Proposal STR 5…
OPS/571 Week 1
20-30 MCQ
Quiz 100%…
LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set

25. Mary arrives at her new job. Before she can begin actually doing the

must complete a series of activities including role playing and virtual rea

What type of training method does Mary’s new employer use?

On-the-job training

Information presentation

employer use? On-the-job training Information presentation Simulation Organizational development 26. In someone

Simulation Organizational development

26. In

someone without being married, drinking a competitor’s product, motor

other legal activities outside of work.

, workers have been fired for refusing to quit smoking, for l

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lifestyle discrimination
lifestyle discrimination

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Proposal STR 5…
OPS/571 Week 1
20-30 MCQ
LDR 531 Week 2
ACC 561 Week 5
Homework…
Finance Problem
Quiz 100%…
Quiz
Set

Do not allow bottlenecks to govern the flow of the line.

Utilization and activation of a resource are not the same.
Utilization and activation of a resource are not the same.

An hour saved at a bottleneck operation does not increase the process f

28. The Civil Rights Act of 1991 offered what for victims of unintentiona

race norming

adverse impact

affirmative action

monetary damages and jury trials
monetary damages and jury trials

29. Which of the following is an element that addresses elimination of w

production?

Minimized run times

Production ahead of demand

Group plant loading technology

Kanban production control system
Kanban production control system

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LDR 531 Week 2
Quiz
ACC 561 Week 5
Homework…
Finance Problem
Set
30. Training that results in
is costly because of the cost of traini
proved to be useless) and the cost of hampered performance.
reinforcement of training
simulation of training
applicability of training
negative transfer of training
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STR 581 Week 2
Quiz 100% Answers
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