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Communication Skills
36 seminars in 5 business areas
Interpersonal Skills
Influence and Negotiating
Assertiveness Skills
Business Writing
Presentation Skills
$200off
AUGUST–DECEMBER 2010 any seminar
See back cover
for details
How can skillful communications
lead to winning business results?
Think of all the ways you’re called upon to com- interpersonal skills are necessary for establish- Whether your work day includes all of these kinds
municate during the work day. First thing in the ing strong continuing work relationships and of communications or just a few of them, the
morning, you might reply to your e-mails. With changing patterns that may be holding you back. Communication Skills seminars in this booklet can
strong business writing skills, you’re more likely Next you might be called into a meeting to give an help you greatly increase your effectiveness—so
to make your point quickly and precisely—and update on one of your projects. Your ability to you can make every day as productive as possible
less likely to waste time on clarifications. speak well in public will have a lasting impact on and contribute to the winning results your organi-
As you proceed with the day’s work, you’ll others’ perceptions of you—including how well zation needs to succeed.
encounter coworkers, support staff and bosses. you do your job and your value to the organization.
Your success with each person is likely to You’re also likely to need assertiveness skills REGISTER TODAY!
depend on your persuading, influencing and when dealing with certain people, to be able to get www.amanet.org
motivating skills. In addition, the best possible across your needs and command respect. 1-800-262-9699.
TABLE OF CONTENTS
INTERPERSONAL SKILLS Moving Ahead: Breaking Behavior NEGOTIATION/INFLUENCE SKILLS
Patterns That Hold You Back . . . . . 12
How to Communicate with Getting Results Without
Diplomacy, Tact and Credibility . ᗂ 1 The Effective Facilitator: Maximizing Authority . . . . . . . . . . . . . . . . . ᗂ 22
Involvement and Results. . . . . . . . . 12
Building Better Work Relationships: Negotiating to Win. . . . . . . . . . . ᗂ 23
New Techniques for Results- Interpersonal Skills for Managers . . . 13
Expanding Your Influence:
oriented Communication. . . . . . ᗂ 2 Storytelling: The Secret of Great Understanding the Psychology
The 7 Habits of Highly Effective Communicators . . . . . . . . . . . . . . . . 13 of Persuasion . . . . . . . . . . . . . . . . . . 24
People® 3-Day Signature Business Conversation Skills for the
Program . . . . . . . . . . . . . . . . . . . ᗂ 3 Nonnative English Speaker. . . . . . . 14 PRESENTATION SKILLS
Responding to Conflict: New! Entrepreneurial Thinking: Projecting a Positive Professional
Strategies for Improved A New Mindset for Business Image. . . . . . . . . . . . . . . . . . . . . . . . 24
Communication . . . . . . . . . . . . . ᗂ 4 Growth . . . . . . . . . . . . . . . . . . . . . . 14
Strategies for Developing
Communication and Interpersonal Effective Presentation Skills . . . ᗂ 25
Skills: A Seminar for IT and BUSINESS WRITING SKILLS
Technical Professionals . . . . . . . . ᗂ 5 Effective Executive
Listening and Writing: Building a Speaking . . . . . . . . . . . . . . . . . . ᗂ 26
Managing Emotions in the Foundation for Better
Workplace®: Strategies for Success . 6 Communication. . . . . . . . . . . . . . . . 15 PowerPoint ® Unplugged . . . . . . . . . 27
Developing Effective Business The Grammar Course . . . . . . . . . . . . 15 RELATED SKILLS
Conversation Skills . . . . . . . . . . . . . . 7 Business Writing for the Nonnative
Developing Your Emotional Time Management . . . . . . . . . . . . . . 27
English Speaker . . . . . . . . . . . . . . . . 16
Intelligence . . . . . . . . . . . . . . . . . . . . 8 Management Skills for
How to Sharpen Your Business
New Managers . . . . . . . . . . . . . . . . 28
Communication Boot Camp . . . . . . . . 9 Writing Skills. . . . . . . . . . . . . . . ᗂ 17
Cross-Functional Communication: Moving from an Operational
AMA's 2-Day Business
Manager to a Strategic Thinker . . . 29
Strategies for Workplace Writing Workshop . . . . . . . . . . ᗂ 18
Effectiveness . . . . . . . . . . . . . . . . . . 10 Successfully Managing People . . . . . 30
Writing for the Web . . . . . . . . . . . . . 19
New! Become a Power The Voice of Leadership: How
Effective Technical Writing . . . . . . . . 19
Communicator: Get Heard at Leaders Inspire, Influence and
Executive Meetings . . . . . . . . . . . . . 10 Achieve Results . . . . . . . . . . . . . . . . 31
ASSERTIVENESS SKILLS
Communicating Up, Down and Leading with Emotional
Across the Organization . . . . . . . . . 11 Assertiveness Training. . . . . . . . . ᗂ 20 Intelligence . . . . . . . . . . . . . . . . . . . 31
Dynamic Listening Skills for Assertiveness Training for Advanced Leadership
Successful Communication . . . . . . . 11 Managers. . . . . . . . . . . . . . . . . . . . . 20 Communication Strategies . . . . . . . 32
Assertiveness Training for Developing Executive Leadership. . . 32
Women in Business. . . . . . . . . . ᗂ 21 ᗂ
ᗂ
How to Communicate with Diplomacy, BEST
SELLER
Tact and Credibility SEMINAR #2206 ᗂ
FA C U LT Y S P O T L I G H T *
Get your point across with a positive professional image. Brent Baer has delivered
When challenged, overwhelmed or on the spot, can you hear others clearly and interactive training pro-
grams and personal coach-
respond appropriately? When presenting ideas, do you seek to gain cooperation or
ing sessions in public
to seize control? Do you avoid difficult situations and relationships—or collaborate speaking, presentation
through thoughtful and diplomatic interactions? skills, media training, facili-
How well you communicate can make or break your professional image, influencing tation skills, leadership,
how others view your work, your performance—and your prospects for career time management, goal
mobility. Now you can learn how to choose and use the most appropriate words and setting, diversity, memory,
negotiations, business
emotional tone for every business situation. In just two days, this seminar offers
development and client rela-
insights into communication styles, while providing you with skills for clearly and tions. Corporate clients have included PwC,
effectively receiving and transmitting information, ideas, thoughts, feelings and needs. AOL, AT&T, IBM and Pfizer, among others. Mr.
Baer is a Professor of Public Speaking at Yeshiva
University in New York City.
BENEFITS OF ATTENDING Listening for Effective Communication
• Communicate efficiently and tactfully • The barriers and obstacles to listening *This seminar is also taught by other communication
with clients, direct reports, colleagues, experts.
• How good listening is critical as a
your boss and senior management “receiver” of a communications message
• Respond in a professional manner, even • Build rapport through good listening SCHEDULE
when you’re out of your comfort zone • How to use active listening skills Aug. 2-3 . . . . . . Boston, MA . . . . . . . . 2206-DY4-00538
• Strengthen your communication • Using listening skills to build and improve Aug. 5-6 . . . . . . Richmond, VA . . . . . . 2206-DY4-00618
effectiveness with active listening your image Aug. 9-10 . . . . . Atlanta, GA . . . . . . . . 2206-DY4-00540
• Elicit cooperation and respect by modeling Aug. 9-10 . . . . . Chicago, IL. . . . . . . . . 2206-DY4-00541
Using Diplomacy, Tact and Credibility Aug. 12-13 . . . . New York, NY . . . . . . 2206-DY4-00542
• Improve your image through increased
self-awareness • Understand how and when to use Aug. 12-13 . . . . San Francisco, CA . . . 2206-DY4-00543
diplomacy Aug. 16-17 . . . . Denver, CO . . . . . . . . 2206-DY4-00619
TOPICS COVERED • How and when to be tactful Aug. 19-20 . . . . Arlington, VA. . . . . . . 2206-DY4-00544
How Diplomacy, Tact and Credibility • The concept of credibility: what it is, Aug. 19-20 . . . . Riverside, CA . . . . . . . 2206-DY4-00546
Influence How Others Perceive You how to use it when communicating Aug. 23-24 . . . . Minneapolis, MN . . . . 2206-DY4-00620
Aug. 26-27 . . . . Lake Buena Vista, FL. . 2206-DY4-00559
• How “image” impacts others’ perception • Five actions for credible communications
Sept. 9-10. . . . . Hartford, CT. . . . . . . . 2206-DY4-00621
of you, your credibility and your job • How to handle difficult situations with Sept. 13-14. . . . Atlanta, GA . . . . . . . . 2206-DY4-00547
performance diplomacy, tact and credibility Sept. 13-14. . . . Dallas, TX. . . . . . . . . . 2206-DY4-00548
• Use diplomacy, tact and credibility to Sept. 13-14. . . . New York, NY . . . . . . 2206-DY4-00550
Your Communication Action Plan
positively impact your image Sept. 13-14. . . . Princeton, NJ . . . . . . . 2206-DY4-00549
• Create an action plan to improve your
Communication Style Differences: Sept. 16-17. . . . Chicago, IL. . . . . . . . . 2206-DY4-00551
communication skills back at work
The Insight Inventory® Sept. 16-17. . . . San Francisco, CA . . . 2206-DY4-00552
• Sign a “follow-up” contract Sept. 20-21. . . . Memphis, TN . . . . . . . 2206-DY4-00622
• Awareness of your communication style
Sept. 20-21. . . . Pittsburgh, PA . . . . . . 2206-DY4-00623
• How stress negatively impacts how you WHO SHOULD ATTEND Sept. 23-24. . . . Arlington, VA. . . . . . . 2206-DY4-00553
communicate Business professionals who want to advance Sept. 27-28. . . . Seattle, WA . . . . . . . . 2206-DY4-00554
• “Read” others so that you can their credibility with diplomatic methods of Sept. 30-Oct. 1 . New York, NY . . . . . . 2206-DY4-00560
communicate more effectively communication. Sept. 30-Oct. 1 . San Francisco, CA . . . 2206-DY4-00561
• Utilize diplomacy, tact and credibility Oct. 4-5 . . . . . . Chicago, IL. . . . . . . . . 2206-DY4-00562
when communicating across styles Oct. 7-8 . . . . . . Atlanta, GA . . . . . . . . 2206-DY4-00563
Oct. 11-12 . . . . Parsippany, NJ . . . . . . 2206-DY4-00564
Effective and Powerful Communication Oct. 14-15 . . . . Kansas City, KS . . . . . 2206-DY4-00624
Skills Oct. 18-19 . . . . Arlington, VA. . . . . . . 2206-DY4-00565
• Why miscommunication is “expensive” Oct. 21-22 . . . . Cincinnati, OH . . . . . . 2206-DY4-00572
• The communication-based components Oct. 21-22 . . . . Newport Beach, CA . . 2206-DY4-00566
of image Oct. 25-26 . . . . Boston, MA . . . . . . . . 2206-DY4-00567
• How to positively impact the visual, For complete schedule, visit www.amanet.org
verbal and vocal components of
communication 2 days/1.2 CEUs
• The “Know-Feel-Do” model of $1,995/AMA Members $1,795
communicating AMA Members save $200.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 1
INTERPERSONAL SKILLS
ᗂ
BEST Building Better Work Relationships
SELLER New Techniques for Results-oriented Communication SEMINAR #2235
ᗂ
FA C U LT Y S P O T L I G H T *
Don’t let your work relationships work against you.
Now, discover the basic competencies critical to solid Barbara Biziou brings more
than 25 years of business
work relationships—and career success. experience to her work,
which includes production,
In today’s complex business environment, differences are a positive force within marketing, product develop-
an organization. And it all starts with you. This seminar will prepare you to ment, communication skills
become a “conscious communicator.” You’ll return to work better able to build development and sales. She
constructive and beneficial workplace relationships by learning how to analyze has worked in a variety of
situations and consciously select and use productive communication strategies. industries, including fashion,
television, financial services
and not-for-profit. Clients have
BENEFITS OF ATTENDING • Self-awareness, self-esteem and included The Red Cross, JP Morgan Chase, Morgan
self-concept Stanley, Barneys, Coca-Cola and Procter & Gamble,
• Build better rapport and gain trust among many others.
• Develop flexibility in actions, thoughts and • Work styles—and how to flex them
feelings to better handle any situation Relationship Building *This seminar is also taught by other business
• Avoid mistakes and conflicts that may communication experts.
• Managing assumptions in order to
result from misinterpreting others or build trusting relationships
ineffective listening SCHEDULE
• Consciously building trust at work
• Influence and motivate others to first-rate
• Developing and showing a positive Aug. 2-4 . . . . . . Atlanta, GA . . . . . . . . 2235-DY4-00811
performance
attitude Aug. 9-11 . . . . . Arlington, VA. . . . . . . 2235-DY4-00812
• Use direct and indirect messages accurately Aug. 18-20 . . . . Dallas, TX. . . . . . . . . . 2235-DY4-00814
• Eliminate the “attitude virus”
• Build your self-esteem as you discover Aug. 18-20 . . . . New York, NY . . . . . . 2235-DY4-00821
a new self-awareness Expressing Needs within Relationships Aug. 23-25 . . . . San Francisco, CA . . . 2235-DY4-00815
• Identify strengths, weaknesses and • Influencing others Sept. 8-10. . . . . Arlington, VA. . . . . . . 2235-DY4-00816
opportunities • Performing an interpersonal needs Sept. 13-15. . . . Chicago, IL. . . . . . . . . 2235-DY4-00817
• Understand the roles of values, beliefs, inventory Sept. 15-17. . . . San Francisco, CA . . . 2235-DY4-00818
attitudes, perceptual processes and Sept. 20-22. . . . Lake Buena Vista, FL. . 2235-DY4-00822
• The shape and sound of assertiveness
emotional intelligence Sept. 20-22. . . . New York, NY . . . . . . 2235-DY4-00819
• Completing an influential SWOT Oct. 6-8 . . . . . . Arlington, VA. . . . . . . 2235-DY4-00823
• Master the keys to excellent communication: (Strengths, Weaknesses, Opportunities, Oct. 6-8 . . . . . . San Francisco, CA . . . 2235-DY4-00824
observe, listen, analyze, plan, communicate Threats) Profile Oct. 11-13 . . . . Boston, MA . . . . . . . . 2235-DY4-00825
Relational Communication Oct. 13-15 . . . . New York, NY . . . . . . 2235-DY4-00826
TOPICS COVERED Oct. 18-20 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00827
Effective Workplace Relationships • Identifying your communication style: Nov. 1-3 . . . . . . Houston, TX. . . . . . . . 2235-DY4-00828
how you relate most often Nov. 3-5 . . . . . . New York, NY . . . . . . 2235-DY4-00829
• How do you build workplace relationships?
• Sharpening verbal and nonverbal Nov. 3-5 . . . . . . Newport Beach, CA . . 2235-DY4-00830
• Behaviors that support or undermine
behaviors and skills Nov. 8-10 . . . . . Atlanta, GA . . . . . . . . 2235-DY4-00831
these relationships
• Applying direct and indirect messages Nov. 15-17 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00832
• Assessing your relationships Dec. 1-3 . . . . . . New York, NY . . . . . . 2235-DY4-00833
for more flexible communication
Communication and Perceptions • Using feedback and questioning skills Dec. 8-10 . . . . . San Francisco, CA . . . 2235-DY4-00834
to better understand others Dec. 13-15 . . . . Arlington, VA. . . . . . . 2235-DY4-00835
• Trustbusters and how to fix them
Dec. 13-15 . . . . Chicago, IL. . . . . . . . . 2235-DY4-00836
• The five axioms of conscious communication Relational Listening 3 days/1.8 CEUs
• Mirroring and rapport • Listening barriers and their impact on $2,195/AMA Members $1,995
Investigating Emotions and effective workplace relationships AMA Members save $200.
Emotional Intelligence • A listening improvement map
• Social and multiple intelligences • Improving listening by asking good
• Assessing your multiple intelligences questions
• Five domains of emotional intelligence • Applying active and reflective listening skills WHO SHOULD ATTEND
• Improving work relationships through • Best practices for giving or seeking feedback Business professionals who want to use effective
emotional intelligence communication and relationship management
Addressing Relational Change and Conflict
to maximize impact, productivity and results.
Building Better Relationships with • Selecting your conflict-resolution style
Ourselves and Others • Resolving conflicts assertively with the
• Perception, world view, emotional relationship in mind
intelligence—and you • Developing and practicing a conflict-
resolution plan
ᗂ
The 7 Habits of Highly Effective People® BEST
3-Day Signature Program SEMINAR #2601 SELLER
By FranklinCovey—now available through AMA.
ᗂ
The 7 Habits of Highly Effective People® courses are based on the teachings
of Dr. Stephen R. Covey.
SCHEDULE
Surveys* of thousands of people across the United States
Aug. 2-4 . . . . . . Anaheim, CA . . . . . . . 2601-DY4-00110
disclosed that while many people work hard, they are worried Aug. 4-6 . . . . . . Philadelphia, PA . . . . . 2601-DY4-00111
about their lack of effectiveness. Aug. 9-11 . . . . . Arlington, VA. . . . . . . 2601-DY4-00134
• Only 14% are accomplishing as much as they believe they could Aug. 11-13 . . . . Durham, NC . . . . . . . 2601-DY4-00189
Aug. 16-18 . . . . New York, NY . . . . . . 2601-DY4-00113
• Only 17% prepare a plan for the day Aug. 16-18 . . . . San Francisco, CA . . . 2601-DY4-00114
• Rewards of working are low—only 50% feel satisfied and Aug. 18-20 . . . . Dallas, TX. . . . . . . . . . 2601-DY4-00115
Aug. 23-25 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00116
fulfilled with their work
Aug. 25-27 . . . . Denver, CO . . . . . . . . 2601-DY4-00190
*Results of xQ Surveys conducted by Harris Interactive Aug. 30-Sept. 1 Arlington, VA. . . . . . . 2601-DY4-00118
Aug. 30-Sept. 1 Seattle, WA . . . . . . . . 2601-DY4-00119
Sept. 8-10. . . . . Pittsburgh, PA . . . . . . 2601-DY4-00191
Develop a new outlook and create • Habit 4: Think Win-Win—Build a Sept. 13-15. . . . Kansas City, KS . . . . . 2601-DY4-00192
dramatic change. Problems caused by inef- team that finds faster and better Sept. 13-15. . . . New York, NY . . . . . . 2601-DY4-00120
fectiveness cannot be solved with the same solutions through clear expectations, Sept. 15-17. . . . Chicago, IL. . . . . . . . . 2601-DY4-00122
ineffective thinking that created them. For shared responsibilities and an Sept. 20-22. . . . St. Pete Beach, FL. . . . 2601-DY4-00117
more than 15 years, The 7 Habits of Highly understanding of priorities Sept. 22-24. . . . Memphis, TN . . . . . . . 2601-DY4-00193
• Habit 5: Seek First to Understand, Sept. 27-29. . . . Cincinnati, OH . . . . . . 2601-DY4-00194
Effective People® has provided the ultimate in
Then to Be Understood—Develop Sept. 27-29. . . . San Francisco, CA . . . 2601-DY4-00124
productivity training for thousands of people Sept. 29-Oct. 1 . Arlington, VA. . . . . . . 2601-DY4-00136
the skills of effective communication
and organizations worldwide. Oct. 4-6 . . . . . . Minneapolis, MN . . . . 2601-DY4-00195
that lead to greater influence and
faster problem solving Oct. 4-6 . . . . . . New York, NY . . . . . . 2601-DY4-00137
BENEFITS OF ATTENDING Oct. 6-8 . . . . . . San Diego, CA . . . . . . 2601-DY4-00138
• Develop a clear definition of the results • Habit 6: Synergize—Value and
Oct. 11-13 . . . . Hartford, CT. . . . . . . . 2601-DY4-00196
you want and live each day with a celebrate differences and understand
Oct. 13-15 . . . . Atlanta, GA . . . . . . . . 2601-DY4-00139
greater sense of meaning and purpose how they contribute to more
Oct. 18-20 . . . . Dallas, TX. . . . . . . . . . 2601-DY4-00140
innovative and intelligent solutions
• Focus on your top priorities, achieve Oct. 20-22 . . . . San Francisco, CA . . . 2601-DY4-00141
balance and increase organizational • Habit 7: Sharpen the Saw— Oct. 25-27 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00142
productivity through a weekly and daily Maintain and increase your newfound Oct. 27-29 . . . . Richmond, VA . . . . . . 2601-DY4-00197
planning process effectiveness by continually renewing Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2601-DY4-00143
yourself mentally and physically Nov. 3-5 . . . . . . Los Angeles, CA. . . . . 2601-DY4-00144
• End self-defeating behavior and gain the
necessary security you need to change Nov. 8-10 . . . . . Durham, NC . . . . . . . 2601-DY4-00198
WHO SHOULD ATTEND Nov. 8-10 . . . . . Lake Buena Vista, FL. . 2601-DY4-00145
• Develop strong relationships based on Anyone who manages multiple projects, Nov. 10-12 . . . . Houston, TX. . . . . . . . 2601-DY4-00146
mutual trust faces expanding workloads, tight time Nov. 10-12 . . . . Phoenix, AZ . . . . . . . . 2601-DY4-00147
• Be prepared to deal with difficult lines and increased uncertainty. Nov. 15-17 . . . . New York, NY . . . . . . 2601-DY4-00148
circumstances before they happen Nov. 15-17 . . . . San Francisco, CA . . . 2601-DY4-00149
PRE-WORK REQUIRED Nov. 17-19 . . . . Boston, MA . . . . . . . . 2601-DY4-00150
TOPICS COVERED • The 7 Habits Benchmark. Nov. 17-19 . . . . Chicago, IL. . . . . . . . . 2601-DY4-00151
• Habit 1: Be Proactive—Recognize how A questionnaire to help you consider Nov. 29-Dec. 1 . Salt Lake City, UT . . . . 2601-DY4-00152
choices based on personal experience or your own effectiveness and give you
beliefs can profoundly impact your the opportunity to see the viewpoints For complete schedule, visit www.amanet.org
effectiveness, both positively and negatively of others. This 78 question assessment 3 days/1.8 CEUs/18 PDUs
• Habit 2: Begin with the End in Mind— gathers feedback from your manager, $2,095/AMA Members $1,895
Develop a clear definition of what is and direct reports and peers who work AMA Members save $200.
is not important to you by creating the closely enough with you to accurately
most important roadmap you’ll ever assess your individual effectiveness.
have—your Personal Mission Statement • The 7 Habits FranklinCovey Planning
• Habit 3: Put First Things First—Increase ATTENDEES WILL RECEIVE System.
the balance and fulfillment of your • The 7 Habits of Highly Effective • Participant Guidebook. A manual filled
professional and personal life by investing a People.® This best-selling book provides with examples and exercises.
few minutes each day in the same the basis for the concepts taught in this
All faculty are trained experts in FranklinCovey’s
planning process used by many seminar. The 7 Habits of Highly Effective People® curriculum.
of the world’s most successful people • The 7 Habits Benchmark Report.
A personalized report based on your AMA has been reviewed and approved
as a provider of project management
pre-work assessment. training by the Project Management
Institute (PMI).
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 3
INTERPERSONAL SKILLS
ᗂ
BEST Responding to Conflict
SELLER
ᗂ Strategies for Improved Communication SEMINAR #2115
FA C U LT Y S P O T L I G H T *
Learn how to manage conflict rather than have it manage you. Michael Geraghty has 15
Conflict is all around us, and most people try to avoid it. But conflict is not all bad. years of global corporate
experience and specializes
Rather than react to it on a purely emotional level, get the professional skills to
in negotiation and cross-
manage disputes and disagreements positively and proactively. cultural skills. His accom-
plishments include negotiat-
ing over $1 billion in deals
BENEFITS OF ATTENDING Moving Beyond Conflict and contracts throughout
• Gain a new understanding of conflict • Difficult people vs. difficult behavior America, Europe and Asia in
• Understand your own conflict patterns • Asserting yourself four years. He was featured
in the book, The Greatest
• Improve your listening and • Coping with resistance
Speakers I Ever Heard and has given more than
communication skills • Saying “no” assertively 2,000 presentations worldwide.
• Learn to “read” conflicts by developing
Mapping the Conflict
a “conflict map” *This seminar is also taught by other communication
• Map a conflict in five steps, from
• Practice effective methods of intervention experts.
positions to solutions
and conflict management
• Explore a conflict from various
TOPICS COVERED viewpoints
SCHEDULE
Developing Conflict Awareness • Determine common ground in a conflict
• Generate and implement goal-oriented Aug. 4-6 . . . . . . Chicago, IL. . . . . . . . . 2115-DY4-00333
• Conflict vs. disagreement Aug. 18-20 . . . . Arlington, VA. . . . . . . 2115-DY4-00334
alternatives
• The five stages of conflict development Sept. 13-15. . . . Atlanta, GA . . . . . . . . 2115-DY4-00335
• Barriers to conflict management Trust in Minimizing Conflict Sept. 22-24. . . . New York, NY . . . . . . 2115-DY4-00336
• Learn key fundamentals for building Sept. 27-29. . . . San Francisco, CA . . . 2115-DY4-00337
Responding to Conflict Sept. 29-Oct. 1 . Chicago, IL. . . . . . . . . 2115-DY4-00339
trust
• Identify and understand your own conflict Oct. 6-8 . . . . . . Houston, TX. . . . . . . . 2115-DY4-00340
• Discover how trust is lost and how it’s
behavior Nov. 3-5 . . . . . . Lake Buena Vista, FL. . 2115-DY4-00341
reestablished
• Apply active listening skills for conflict Nov. 17-19 . . . . Arlington, VA. . . . . . . 2115-DY4-00343
• Develop win-win solutions: interests vs.
management Dec. 6-8 . . . . . . New York, NY . . . . . . 2115-DY4-00344
positions
Dec. 8-10 . . . . . Chicago, IL. . . . . . . . . 2115-DY4-00345
Different Ways to Manage Conflict Dec. 13-15 . . . . San Francisco, CA . . . 2115-DY4-00346
Dealing with Difficult Behavior
• The five-step “conflict map”
• Differentiate between difficult people 3 days/1.8 CEUs
• What conflict management strategy is and difficult behavior
right for you? $2,195/AMA Members $1,995
• Discover a two-step process for handling AMA Members save $200.
• Content vs. relationship conflicts passive and aggressive behaviors
• Why not to ask “why?” • Learn to create a viable alternative to
Conflict Strategies group conflict WHO SHOULD ATTEND
Business professionals who want to expand
• The four Cs: competence, credibility, care, Thunderstorms their conflict management skills, understand
communication • Address your own “thunderstorms” their own emotions and behaviors when
• How to reinstate trust (emotionally explosive tense conflicts) addressing conflict and find productive ways
• How to become solution-focused, not • Apply appropriate conflict strategies to manage conflict.
problem-focused through role-play
ᗂ
Communication and Interpersonal Skills BEST
SELLER
A Seminar for IT and Technical Professionals SEMINAR #2576 ᗂ
FA C U LT Y S P O T L I G H T *
In today’s working environment, interpersonal and
Stephanie L. Twin, Ph.D.,
communication skills are just as important as technical a management and train-
abilities in achieving success. ing consultant, employs
interactive training sessions
You need communication skills to support your technical expertise. You have on a broad variety of man-
the “hard side” of your job down pat. But how about the “soft side”? Your agement, supervisory, com-
interpersonal and communication skills can spell the difference between success munication and leadership
or failure at work. topics designed to improve
productivity. Dr. Twin holds
a Doctorate from Rutgers
BENEFITS OF ATTENDING Listening and Responding to Others University and has written
• Discuss the five levels of active listening books, articles and reports on a wide range
• Project a presence that attracts the right
of subjects.
kind of attention • Learn the powerful listening tool—
• Develop “active listening” skills to really empathy
*This seminar is also taught by other communication
tune in to coworkers and cultivate experts.
Asking Questions—the Gateway to
productive relationships
Open Thinking
• Be assertive without being intimidating
• Learn a communication model for
• Overcome “automatic resistance” to new increased workplace productivity SCHEDULE
ideas and get your proposals approved
• Apply seven methods for developing Aug. 4-6 . . . . . . San Francisco, CA . . . 2576-DY4-00670
• Build a team approach to motivate others better interpersonal skills Aug. 16-18 . . . . New York, NY . . . . . . 2576-DY4-00671
and facilitate change
Sept. 15-17. . . . Arlington, VA. . . . . . . 2576-DY4-00672
• Uncover the root causes of conflict and Assertiveness Theory and
Sept. 27-29. . . . Chicago, IL. . . . . . . . . 2576-DY4-00673
achieve resolution Interpersonal Skills
Oct. 11-13 . . . . New York, NY . . . . . . 2576-DY4-00676
• Deal with company politics • Discuss the four behaviors of Nov. 8-10 . . . . . San Francisco, CA . . . 2576-DY4-00680
assertiveness theory Nov. 15-17 . . . . Atlanta, GA . . . . . . . . 2576-DY4-00678
• Sell your ideas to the group
• Explore an assertive communication Nov. 29-Dec. 1 . Chicago, IL. . . . . . . . . 2576-DY4-00679
• Realize how others perceive you and
model for giving effective criticism Dec. 15-17 . . . . New York, NY . . . . . . 2576-DY4-00681
improve communication to get the
response you want • Identify differences between informing 3 days/1.8 CEUs/18 PDUs
and directing messages
• Create a climate for action: give $2,195/AMA Members $1,995
constructive criticism and positive Managing and Responding to Conflict AMA Members save $200.
reinforcement • Discuss the characteristics of conflict
TOPICS COVERED • Apply the five methods of managing
conflict AMA has been reviewed and
Differences Between How You Manage approved as a provider of
Tasks as Opposed to Relationships WHO SHOULD ATTEND project management training
by the Project Management
• Demonstrate the difference between IT and technical professionals who need Institute (PMI).
technical and nontechnical professionals to develop the interpersonal skills necessary
Critical Elements of Communication and to communicate their knowledge to those
Interpersonal Skills around them.
• Recognize interpersonal skills that
promote success with coworkers
• Discuss the barriers to the effective use
of interpersonal skills
• Understand how to blend and
communicate with different styles
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 5
INTERPERSONAL SKILLS
FA C U LT Y S P O T L I G H T *
Understand how emotions affect your job performance—
and learn practical techniques to manage them. Betty A. Kildo, a Certified
Business Continuity
As you face the pressures of doing more work with more stressful deadlines and Professional (CBCP) and a
workplace demands on personal time, you’re likely to find yourself in situations Fellow of the Business
where it’s critical to control your emotions. Continuity Institute (FBCI),
provides comprehensive
emergency management
and business continuity
BENEFITS OF ATTENDING A Closer Look at Feelings and Emotional planning for a wide range
• Understand the connection between Well-Being of organizations through-
emotions and workplace stress • Define personal mastery and its impact out the country. Recent
on your work life clients include Cummins Engine, Inc., Bank of
• Maintain your emotional composure on America, Troika Design Group, Teledyne
the job and maximize work relationships • Differentiate between the two groups of
Tekmar, International Specialty Products,
• Effectively express your emotions through emotions to better understand how you
International Truck and Engine and Pioneer.
assertiveness communication skills are feeling and why
• Create work environments where • Identify different feelings in the past, *This seminar is also taught by other communication
emotional honesty and emotional present and future experts.
energy are accepted • Evaluate your emotional debt and
• Learn how to balance the physical, discover ways to pay it off
mental and emotional aspects of life • Analyze situations so that your emotions SCHEDULE
• Control your emotions and achieve do not sabotage the results you want
Aug. 9-10 . . . . . New York, NY . . . . . . 2540-DY4-00477
positive interaction in teams and groups • Recognize thoughts, feelings and Aug. 19-20 . . . . San Francisco, CA . . . 2540-DY4-00476
behaviors associated with stressful Sept. 9-10. . . . . Arlington, VA. . . . . . . 2540-DY4-00479
TOPICS COVERED situations Sept. 9-10. . . . . Chicago, IL. . . . . . . . . 2540-DY4-00478
Understand More About Stress • Analyze behavior patterns associated Oct. 25-26 . . . . New York, NY . . . . . . 2540-DY4-00482
• Identify common causes of stress from with stressful events Nov. 8-9 . . . . . . Chicago, IL. . . . . . . . . 2540-DY4-00483
personal experiences Communicating or Controlling? Nov. 15-16 . . . . Atlanta, GA . . . . . . . . 2540-DY4-00484
Balance or Ballistics? Dec. 9-10 . . . . . New York, NY . . . . . . 2540-DY4-00485
• Categorize common stress symptoms
Dec. 13-14 . . . . San Francisco, CA . . . 2540-DY4-00486
• Discern the difference between positive • Use your mirror listening skills to
Dec. 16-17 . . . . Arlington, VA. . . . . . . 2540-DY4-00487
stress and negative stress understand how others are feeling
• Determine your levels of personal and • Identify feelings and the reasons why 2 days/1.2 CEUs
work-related stress people feel the way they do $1,995/AMA Members $1,795
• Recognize when to be assertive in AMA Members save $200.
• Recognize the ways you may be
unintentionally contributing to your interacting with others
own stress levels • Construct assertive messages using the
• Identify aspects of your personal and XYZ technique Personal Action Plans
professional lifestyles in relation to your Rituals—Managing Emotions and • Create a personal action plan to implement
management of emotional well-being Stress your learning back at work
• Identify rituals that presently exist in
your life and classify rituals according WHO SHOULD ATTEND
to purpose Those who are experiencing intense emotional
and/or stressful situations at work.
FA C U LT Y S P O T L I G H T *
Master conversational skills to get attention and gain Lisa Kaplin, Psy.D. works
credibility. with corporations to help
their employees achieve ful-
Are your spoken messages organized and coherent—or rambling and unfocused? fillment both at work and in
Do you put off conversations or are you able to work through issues with confidence their personal lives. Clients
and empathy? Do you know when to talk, when to listen and when to ask questions? include Abbott Labs, The
Federal Reserve Bank,
Allstate, Village of Joliet,
Enhancing and expanding your conver- Engage Others in Conversation Bank of America, Household
sational skills can help you create buy-in • Build rapport and establish open Bank, IBM, local schools and
for your ideas, make better-informed communication not-for-profit groups. She
decisions and obtain committed action • Listening strategies to gain information holds a master’s degree in counseling psychology
from others. After assessing your present and create conversational bridges and a doctorate in clinical psychology.
conversational style, you’ll practice shaping • Ask and respond to questions as a way to
*This seminar is also taught by other communication
engaging, clear and influential conversa- promote effective conversations experts.
tions through real-world scenarios. Each • Communication insights to help you flex
interactive exercise is designed to help you your personal style to others’ preferences
build conversational bridges at work, get • The appropriate role of humor SCHEDULE
your point across and steer discussions in • Choose the right verbal and nonverbal Aug. 2-3 . . . . . . Chicago, IL. . . . . . . . . 2109-DY4-00139
the right direction. language to create consistent, coherent Aug. 12-13 . . . . New York, NY . . . . . . 2109-DY4-00136
and targeted messages Sept. 9-10. . . . . San Francisco, CA . . . 2109-DY4-00137
BENEFITS OF ATTENDING • Implications of gender and culture on the Oct. 11-12 . . . . New York, NY . . . . . . 2109-DY4-00140
• Express your ideas completely and dynamics of conversations Nov. 8-9 . . . . . . New York, NY . . . . . . 2109-DY4-00141
succinctly to build rapport • How to avoid creating or showing Nov. 18-19 . . . . Chicago, IL. . . . . . . . . 2109-DY4-00142
• Leverage conversational dynamics to defensiveness in conversations Dec. 2-3 . . . . . . Atlanta, GA . . . . . . . . 2109-DY4-00143
get results Dec. 6-7 . . . . . . San Francisco, CA . . . 2109-DY4-00144
• Avoid leaving others in “mind-reader” Workplace Conversations Dec. 13-14 . . . . New York, NY . . . . . . 2109-DY4-00145
mode • How to successfully approach various
2 days/1.2 CEUs
• Use conversation as a coaching and types of conversations
$1,995/AMA Members $1,795
performance tool • Tools and strategies to plan and
AMA Members save $200.
• Come out a winner in any business demonstrate a specific conversation type
conversation Conversational Style Preferences and
Flexing Strategies WHO SHOULD ATTEND
TOPICS COVERED • Assess conversational style preferences, Business professionals at all levels who wish
Focused Conversation Skills strengths and weaknesses and flexibility to have more effective conversations.
• Create a focused and results-oriented • Learn to use humor (carefully) in
conversation goal business conversations
• Achieve clarity by organizing your ideas • Master verbal and nonverbal language
and remaining focused skills
• Redirect conversations that have gone
off-track, exit those that are dragging Action Plan
• What to include in your conversations • How to implement new business
from the listeners’ perspective conversation skills
• How to create complete messages that
cover all critical information
• Calibrate language to avoid becoming
too specific or too abstract
• Integrate confidence and competence
into your conversational behavior
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 7
INTERPERSONAL SKILLS
SCHEDULE
Enhance your self-awareness and make emotions work for Aug. 12-13 . . . . New York, NY . . . . . . 2144-DY4-00054
you to build more productive relationships—professionally Sept. 13-14. . . . San Francisco, CA . . . 2144-DY4-00055
and personally. Oct. 11-12 . . . . New York, NY . . . . . . 2144-DY4-00057
Nov. 4-5 . . . . . . Chicago, IL. . . . . . . . . 2144-DY4-00058
Understanding and improving the connection between emotions and actions is Dec. 6-7 . . . . . . New York, NY . . . . . . 2144-DY4-00059
crucial to business and personal success. Without such insights, even seemingly Dec. 16-17 . . . . Arlington, VA. . . . . . . 2144-DY4-00060
successful relationships may be courting disaster. Now you can actually develop 2 days/1.2 CEUs
and enhance the skills that will positively impact your work—and in doing so, $2,195/AMA Members $1,995
tap into a whole new level of achievement in your career. AMA Members save $200.
This intensive, two-day seminar incorpo- TOPICS COVERED Managing Emotions Effectively
rates unique insights, tools and methodolo- Emotional Intelligence and Its Relevance • Emotional management demonstration
gies to help you increase your performance to You and effective strategies
and productivity through EI. You’ll create a • Characteristics of the emotionally intelligent • Developing openness to emotions
graphic representation which clearly unveils person • Coping better with workplace stress:
underlying emotions. You’ll strengthen • The business case for EI preventative and responsive strategies
interpersonal competencies and develop a • Moods and emotions at work: when to • Accomplishing difficult tasks with others
flexible response style. trust your gut—or not more effectively
• Evaluating your current emotional • How not to avoid conflict to expand your
BENEFITS OF ATTENDING self-awareness
well-being: The Mood Meter
• Recognize the impact that EI abilities
• How to measure EI; EI vs. EQ Developing Your Own “Emotional
have on your professional development
• Assess your own EI abilities Blueprint”
and career
• Four key emotional skills: identifying, • Strategies for solving critical interpersonal
• Assess your own EI abilities
understanding, leveraging and managing problems
• Increase self-awareness and develop a
emotions • Developing a blueprint model using
clear understanding of your strengths
Identifying Emotions Accurately the four key emotional skills to tackle
and weaknesses
workplace challenges
• Learn strategies to help you manage • Connecting emotional expressions and
counterproductive tendencies underlying messages to read people more WHO SHOULD ATTEND
• Improve your sensitivity to corporate accurately All business professionals who want to
cultures and respond appropriately to • Recognizing verbal and nonverbal cues to maximize performance by developing
workplace social cues better understand people their interpersonal skills and increase self-
• Identify and apply the four key emotional • Listening effectively to communicate more understanding and emotion-management.
skills to a broad variety of workplace productively with others and respond
situations appropriately to workplace social cues
• Develop and use the “EI Blueprint” Understanding the Causes of Emotions
to manage difficult professional • Emotional tasks: enhancing your skills Four Key Emotional Skills
challenges and enhance interactions • Developing a complex emotional for EI
• Create an action plan for continued vocabulary to describe emotions with
EI self-development clarity
• Creating the most productive
environment for major work tasks
Identify
• Increasing workplace fulfillment
• Meeting the emotional needs of others
Leveraging Emotions to Help You Think
Manage Understand
• Developing the skill of emotional storytelling
• Perspective-taking for better relationships
• Matching emotions to the task in the
Leverage
workplace
• Connecting on a deeper professional level
with colleagues and customers
• Using your emotions to help you make
better decisions
FA C U LT Y S P O T L I G H T *
Develop the confidence, practical skills and capabilities you need Mary Hubbard Lewis,
to establish yourself in the business world and keep your career Ed.D. specializes in seminars
moving forward. and programs for executives,
management and supervisory
Text messaging…e-mails…the Blackberry—there’s no shortage of ways to communicate staff with the goal of earning
quickly in the Digital Age. But what happens face-to-face when you need to find the more attention and respect
right words and communicate them in the right way? This unique, three-day course is in daily communications.
designed to give you a strong foundation in essential communication skills and compe- She also provides individual
tencies. Through practice sessions and role plays, you’ll be on your way to developing coaching to CEOs, CIOs and
the confidence and communication know-how you need to establish yourself in the those being groomed for
business world—and keep moving ahead throughout your career. |C-Level positions.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 9
INTERPERSONAL SKILLS
Increase your interpersonal skills and your Acquire the skills and confidence to meet and
impact on the bottom line. deal effectively with senior management.
Communication with colleagues in different departments is no In many organizations today, layers of management have
longer just a matter of having good working relationships—it is disappeared and employees taking on more responsibility may
a business imperative. With a focus on behavioral skills and easily find themselves attending executive meetings to which they
promoting cooperation in the workplace, this highly interactive were never before invited. To hold your own and be recognized as
seminar shows you how to develop “win-win” cross-functional a valued contributor—and to avoid inadvertent embarrassment—
relationships that lead to organizational effectiveness. you need the know-how to appropriately and effectively address
senior executives. This seminar will help you do the necessary
BENEFITS OF ATTENDING advance preparation before an executive meeting, speak with
• Increase the positive impact your behavior can have on confidence and credibility during the meeting and take the right
relationships with those in other functions next steps after the meeting, to ensure you’re properly recognized
• Manage your behavior to resolve conflicts with those in other for all your abilities and contributions.
areas of the organization
• Use diagnostic tools and evaluate the implications of your BENEFITS OF ATTENDING
behavioral strengths and weaknesses for communication • Get key people to listen to you and be recognized as a power
• Deliver better customer service through improved communicator
interdepartmental cooperation and communication • Become influential at meetings with senior executives
• Build and maintain efficient teams across functions • Build a strong relationship with key stakeholders in the
• Develop a customized action plan to improve cross-functional organization
communication in your workplace • Be more effective and productive by listening to and observing
the behavior of senior executives
TOPICS COVERED • Get involved in more complex, interesting and high profile
• Communicating across functions, including virtual projects
communication • Be seen as a key contributor whose presence is invaluable at
• Establishing joint goals across functions senior meetings and other events
• Identifying causes of cross-functional conflict and learning
to resolve them TOPICS COVERED
• Developing communication skills that will help foster • Pre-meetings (one-on-ones): who to meet, how to ask for the
collaborative relationships meeting and getting prepared for it
• Influencing those in other functions and practicing “good” • Turning the executive into your advocate/supporter
organizational politics • The executive meeting: recognizing its dynamics
• Understanding different work styles and how to identify • Developing confidence and knowing how to pitch a new idea
compatibilities and potential conflicts • Understanding how to handle questions and objections
• Keeping an accelerated pace by focusing on building networks • After the meeting: getting feedback and modifying your
across functions in order to meet customer needs approach for future executive meetings
SCHEDULE SCHEDULE
Sept. 20-21 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2271-DY4-00185
Aug. 2-3 . . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-DY4-00138
Oct. 7-8. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2271-DY4-00186
Aug. 19-20 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00139
Dec. 16-17. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2271-DY4-00187
Sept. 16-17 . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2203-DY4-00140
Oct. 21-22 . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00145 2 days/1.2 CEUs
Nov. 1-2 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2203-DY4-00146 $1,895/AMA Members $1,695
Nov. 18-19 . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2203-DY4-00147 AMA Members save $200.
Nov. 18-19 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2203-DY4-00148
Dec. 13-14. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2203-DY4-00149
2 days/1.2 CEUs
$1,995/AMA Members $1,795
AMA Members save $200.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 11
INTERPERSONAL SKILLS
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 13
INTERPERSONAL SKILLS
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 15
BUSINESS WRITING
FA C U LT Y S P O T L I G H T *
Produce English-language documents that any reader can Katherine Anttila has
easily understand and that achieve your intended results. been a communication and
training professional on
This seminar is specifically designed for nonnative English-speaking business topics ranging from inter-
professionals. In three days, you’ll learn an overall approach to and practical personal communications,
techniques for creating effective business documents while focusing on applying to presentation skills, to
correct English grammar, usage and syntax. As the language of global commerce, management skills for over
the ability to write in English is essential to success in business today. 20 years. She has devel-
oped award-winning pro-
grams for organizations
BENEFITS OF ATTENDING The Sentence Level such as Bank of America,
• Apply basic parts of sentences—subjects Levi Strauss & Co., Hewlett-Packard Company
• Assert your purpose in a document using
and predicates and Charles Schwab. Ms. Anttila holds a B.A.
the appropriate tone and style
in Journalism and an M.S. in Education from
• Write and organize effective paragraphs • Avoid common sentence errors Indiana University.
expressing yourself clearly and precisely • Employ concepts of sentence variety for
• Recognize and write effective English better style *This seminar is also taught by other communication
sentences experts.
The Word Level
• Distinguish and apply correct English
• Apply basic principles of English
grammar and usage
grammar and usage
• Revise and edit documents professionally SCHEDULE
• Employ correct English vocabulary
• Differentiate commonly confused words
Tips for High-Impact Writing Aug. 9-11 . . . . . New York, NY . . . . . . 2266-DY4-00212
and terms
Sept. 27-29. . . . San Francisco, CA . . . 2266-DY4-00213
• Use correct punctuation, capitalization, Oct. 20-22 . . . . New York, NY . . . . . . 2266-DY4-00214
TOPICS COVERED abbreviations and number formats Nov. 17-19 . . . . Arlington, VA. . . . . . . 2266-DY4-00215
The Document Level • Write concisely Nov. 29-Dec. 1 . New York, NY . . . . . . 2266-DY4-00216
• Name six types of documents and their • Apply principles of “linguistic etiquette” 3 days/1.8 CEUs
purpose • Revise for completeness, unity and $2,095/AMA Members $1,895
• Select the elements appropriate for each coherence AMA Members save $200.
type of document
Action Planning
• Describe the importance of knowing your
audience • Identify what you will focus on applying
to improve your English writing and what
• Describe the steps in the writing process
you will do to continue and track your Polished conversational and
• State special considerations for writing progress
e-mails writing skills are critical to success.
See Business Conversation Skills for the
The Paragraph Level EXTRA
Nonnative English Speaker, seminar #2150
Throughout the three days you will practice
• Define and apply the qualities of a good on page 14.
paragraph—emphasis, unity, coherence what you learn by writing your own well-
and variety structured work-related documents and
• Recognize various principles for ordering critique, edit, analyze and improve on your
paragraphs and select the best one for a writing at each level of the process.
specific purpose
WHO SHOULD ATTEND
• Recognize and use structural elements to
Nonnative English-speaking business profes-
aid the reader’s comprehension
sionals who would like to improve their
fundamental business writing skills.
ᗂ
How to Sharpen Your Business Writing Skills BEST
SELLER
SEMINAR #2516 ᗂ
FA C U LT Y S P O T L I G H T *
Compose powerful, professional documents that get Joan Rubenstein, a con-
attention and prompt action. sultant and trainer, helps
clients increase their effec-
To attract the attention of today’s busy readers, you must respond to their need tiveness through executive
for clarity and conciseness in written communication. In this four-day workshop, coaching, consultations and
you will overcome “writer’s block,” learn to recognize and avoid common workshops. Among those
mistakes and receive a tool kit of proven techniques for delivering information she has assisted in improv-
powerfully, persuasively and professionally. ing written and oral com-
munication, productivity
and quality are the Girl
BENEFITS OF ATTENDING Using Strong Verbs Scouts of America, Social
• Update and improve your writing style for • How strong verbs improve writing Security Administration, Elizabeth Arden, Volvo
more effective and persuasive e-mails, North America and NYNEX.
• Identify and avoid passive verbs
memos, letters and reports
Writing Letters *This seminar is also taught by other communication
• Organize your documents with your experts.
readers’ needs in mind • Salutations and openings that get
attention
• Create reader-friendly layouts to highlight
information • Effective transitional sentences and
• Craft sentences that get and hold your
closings SCHEDULE
readers’ attention • Personalize your letters to create Aug. 9-12 . . . . . Arlington, VA. . . . . . . 2516-DY4-00935
interest and establish credibility Aug. 23-26 . . . . New York, NY . . . . . . 2516-DY4-00932
• Edit your writing for clarity
• How to be positive and convey sincerity Aug. 30-Sept. 2 Chicago, IL. . . . . . . . . 2516-DY4-00931
• Avoid archaic expressions and common
grammar, punctuation and usage errors • Write refusal letters with clarity and tact Sept. 20-23. . . . New York, NY . . . . . . 2516-DY4-00934
Oct. 4-7 . . . . . . Arlington, VA. . . . . . . 2516-DY4-00936
Reviewing Mechanics Oct. 11-14 . . . . San Francisco, CA . . . 2516-DY4-00937
TOPICS COVERED
• Correct grammar, punctuation and Oct. 18-21 . . . . New York, NY . . . . . . 2516-DY4-00938
Seven General Concepts usage Nov. 1-4 . . . . . . New York, NY . . . . . . 2516-DY4-00939
• State your purpose quickly • Using parallel construction Nov. 15-18 . . . . Atlanta, GA . . . . . . . . 2516-DY4-00948
• Separate details from actions • Proofreading techniques Nov. 15-18 . . . . Houston, TX. . . . . . . . 2516-DY4-00940
• Write conversationally to engage readers Nov. 29-Dec. 2 . New York, NY . . . . . . 2516-DY4-00941
Showing Emphasis Dec. 6-9 . . . . . . San Francisco, CA . . . 2516-DY4-00942
• Update your writing style for today’s
business environment • Structure sentences for greater impact Dec. 13-16 . . . . Arlington, VA. . . . . . . 2516-DY4-00943
• Be specific and concrete • Reduce unnecessary story details 4 days/2.4 CEUs
• Be personal and positive • Design your page effectively $2,345/AMA Members $2,095
• Avoid overworked words and phrases AMA Members save $250.
Writing E-Mails, Memos and Reports
Organizing Information • Write simple, to-the-point e-mails
• How to start writing quickly • Create attention-getting subject lines WHO SHOULD ATTEND
• Organize information to help your • How to write a strong lead sentence All business professionals who are required to
readers • Use a reader-friendly layout present ideas in writing.
• “Data dumping” and mind mapping • Best practices of e-mail etiquette
BONUS
as organizational tools • Organize your findings into a concise, Bring a current project and get one-on-one
effective format
Being Concise and Clear feedback from your course leader.
• Design strong and powerful paragraphs
• Measure your writing efficiency
• Add graphic elements to organize and Note: This course focuses on business writing
• Recognize and eliminate unnecessary skills. Participants interested in improving
support your ideas
words, phrases and repetition
• Use an effective format for proposals grammar should register for The Grammar
• What motivates people to read Course, seminar #2236, page 15.
• Substitute heavy, confusing phrases
with simple language
• Techniques for writing concretely “After this course, I feel more confident and I feel that I have
received techniques that will strengthen my writing.”
—Lance McCluney
Environmental Protection Agency
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 17
BUSINESS WRITING
Also available as a
Live Online Seminar
ᗂ
BEST AMA’s 2-Day Business
SELLER
ᗂ Writing Workshop SEMINAR #2211
FA C U LT Y S P O T L I G H T *
Take the strain out of composing any kind of document.. Philip Vassallo, Ph.D. has
Would you like a quick, easy and painless method for composing documents— developed, delivered and
supervised communication
letters, memos, reports, proposals and performance appraisals—in an organized
training programs for a
format? Now you can streamline the writing process and save time by focusing wide range of adminis-
on what to write—instead of how to write it. trative and technical pro-
fessionals in corporate,
government and academic
environments. Dr. Vassallo
BENEFITS OF ATTENDING Memos and Letters
is a columnist on effective
• Start and finish documents quickly and • Guidelines for writing effective memos writing and education issues
painlessly and letters and is the author and co-author of many books
• Write with greater clarity so your reader • The importance of opening sentences including The Art of On-the-Job Writing.
always understands you • How and when to use persuasive,
• Arrange your ideas in a logical pattern positive and negative words *This seminar is also taught by other business
communication experts.
• Get rid of “fluff” and produce more • How to use appropriate tone
concise content
Composing E-Mail
• Approach writing tasks with confidence
• Guidelines for writing effective e-mail
TOPICS COVERED • The importance of subject lines SCHEDULE
Guidelines for Effective Business Writing Editing and Proofreading the Final Aug. 9-10 . . . . . New York, NY . . . . . . 2211-DY4-00276
• Principles that ensure effective business Version Aug. 23-24 . . . . Dallas, TX. . . . . . . . . . 2211-DY4-00282
writing Sept. 13-14. . . . New York, NY . . . . . . 2211-DY4-00277
• How to recognize common
Sept. 20-21. . . . San Francisco, CA . . . 2211-DY4-00295
• The need for planning and establishing proofreading errors
Sept. 23-24. . . . Chicago, IL. . . . . . . . . 2211-DY4-00278
purpose • Techniques for effective editing and Sept. 30-Oct. 1 . Arlington, VA. . . . . . . 2211-DY4-00283
• How to meet the reader’s needs and proofreading Oct. 11-12 . . . . New York, NY . . . . . . 2211-DY4-00284
expectations • Methods for revising the first draft Nov. 11-12 . . . . Atlanta, GA . . . . . . . . 2211-DY4-00285
• How to use techniques for overcoming • How to avoid sexist or offensive Nov. 11-12 . . . . New York, NY . . . . . . 2211-DY4-00286
writer’s block language Dec. 9-10 . . . . . Chicago, IL. . . . . . . . . 2211-DY4-00288
• Understanding often confused words Dec. 13-14 . . . . Arlington, VA. . . . . . . 2211-DY4-00289
Writing the First Draft Dec. 16-17 . . . . New York, NY . . . . . . 2211-DY4-00290
• Achieve clarity and precision in daily EXTRA
business writing 2 days/1.2 CEUs
Bring a current project and get one-on-one $1,895/AMA Members $1,695
• The role of word choice feedback from your course leader. AMA Members save $200.
• How to construct sentences that are
clear and direct WHO SHOULD ATTEND
• How to use linking words and phrases Business professionals at any level, who LIVE ONLINE SCHEDULE
in sentences and paragraphs need to save time by streamlining their Aug. 3-24, 2010, Tues. 2-5 pm ET
• Active and passive voice and parallelism writing process. (4 lessons) . . . 2211-DY4-00281
• How to employ various patterns of 1.2 CEUs/$1,895/AMA Members $1,695
organizing information
Create online content that connects with Improve your technical writing—without
readers to achieve better results. compromising your technical message.
As businesses expand their web marketing and promotion, and If writing technical information and effective memos, letters,
as more and more professionals take on responsibilities that reports, manuals, instructions, documentation, specifications or
include writing online content, the need for web-specific proposals is a tough proposition—this program is for you.
writing skills is increasing. But many e-venues such as intranets,
This intensive three-day seminar will show you proven approaches
blogs, e-newsletters and even company websites are being
and techniques that you can apply back on the job to write crisp,
written incorrectly or with minimal and often adverse
clear, accessible technical written communications. Bring a current
effectiveness. This hands-on, 2-day writing program offers skills,
project and get one-on-one feedback.
tools and professional instructor feedback to help anyone who
creates, revises or maintains online content connect with their
target audience—and achieve improved results. BENEFITS OF ATTENDING
• Organize your material by purpose and audience
BENEFITS OF ATTENDING • Write with greater clarity and precision—in less time
• Understand the unique challenges of writing for the online • Present complex technical information simply
reader and how to connect with them • Know the purpose of your writing before you begin
• Learn to write relevant, concise content and to structure it • Recognize the needs of your audience
effectively • Learn how to use illustrations
• Become proficient in the art of blogging for business • Produce final drafts to make the “write” impression with your
• Understand fundamental principles of web optimization superiors
• Know basic graphic design principles
TOPICS COVERED
• Learn basic web-building terms (HTML, meta-tags, SEO, etc.)
• The basics of good technical writing
• Focus on reader and business needs to produce better results
• Understand the needs of your audience
• Enhance usability and access to reach a broader audience
• Plan and organize the project
TOPICS COVERED • Overcome “writer’s block”
• Web content fundamentals: writing and organizing for • Select the appropriate format for your audience
maximum effectiveness • Prepare manuals, proposals and documentation
• Rules of web writing and how it differs from other forms of • Understand sentence structure and powerful word usage
promotional writing • The essentials of electronic writing
• Structuring your content for optimum usability and impact • Simplify complex information/edit and revision techniques
• Search engine optimization for writers and how it must affect • Incorporate graphs, charts and tables
content
• Best practices and tested approaches to online business writing EXTRA
• Connecting with your audience: knowing their needs and Bring a sample writing piece for one-on-one feedback.
writing copy that resonates for them
WHO SHOULD ATTEND
WHO SHOULD ATTEND Engineers, scientists, IT/computer personnel and people in R&D
All business professionals who write online content, including and other technical areas who are required to present ideas
content managers and editors, online help writers, business ana- in writing.
lysts and administrators, programmers, webmasters, copywriters,
web content writers, designers and developers as well as market- SCHEDULE
ing managers, brand managers and coordinators. Aug. 11-13 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2216-DY4-00262
Aug. 18-20 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2216-DY4-00260
Note: Participants must bring a laptop computer with a recent
Sept. 20-22 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2216-DY4-00264
version of MS Word. Oct. 4-6. . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2216-DY4-00265
Oct. 20-22 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2216-DY4-00266
SCHEDULE Nov. 10-12 . . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2216-DY4-00267
Sept. 16-17 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2182-DY4-00008 Nov. 29-Dec. 1. . . . . . . . . . New York, NY . . . . . . . . . . 2216-DY4-00268
Oct. 18-19 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2182-DY4-00010 3 days/1.8 CEUs
Nov. 11-12 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2182-DY4-00011 $2,095/AMA Members $1,895
Dec. 13-14. . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2182-DY4-00012 AMA Members save $200.
2 days/1.2 CEUs
$1,895/AMA Members $1,695
AMA Members save $200.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 19
ASSERTIVENESS
ASSERTIVENESSSKILLS
SKILLS
ᗂ
BEST Assertiveness Assertiveness Training for
SELLER Training SEMINAR #2188 Managers SEMINAR #2527
ᗂ
Learn how to channel assertiveness skills to
Gain more confidence decisiveness and respect. interact more effectively with people throughout
Learn powerful tools for assertiveness to help you deal with your organization.
conflict at all levels in the organization, discover techniques on
Mastering assertiveness skills can do a lot more than just help
how to be an assertive communicator, acquire ways to handle
you win arguments. If you want to enhance your leadership
receiving and giving feedback and address business etiquette
stature and persuade others to help you reach your goals,
when professionalism and assertiveness are required. You’ll
Assertiveness Training for Managers is an important first step.
assess your areas of strength and growth in this critical skill,
understand how social styles affect assertiveness behaviors and Learn how your behavior style impacts your overall performance
benefit by learning steps for conflict resolution. Overall enhance as a manager. You’ll take stock of your current assertiveness
your assertiveness skills for immediate on the job use. skills and learn how you can improve them for a more effective
approach. Using the behavior modeling approach toward
BENEFITS OF ATTENDING assertiveness training, this seminar teaches you how to employ
• Gain essentials of assertiveness assertiveness skills to take control of a situation without
alienating others.
• Practice assertiveness behaviors through verbal and visual
techniques
• Address assertive issues in both your personal life and BENEFITS OF ATTENDING
business life • Improve communication by using assertive-responsive skills
• Learn the nuances of etiquette and how it relates to • Acquire a more polished and powerful communication style
assertiveness and self-esteem and let your leadership ability emerge
• Apply your newly learned skills to relevant, on-the-job • Tap other people’s resources to get the job done
situations • Empower yourself and your staff
• Exercise greater influence on others
TOPICS COVERED
• Differences in behavioral styles—passive, aggressive and TOPICS COVERED
assertive • How your perceptions determine your reactions
• Identify techniques for ways to improve self-esteem • Operate consciously vs. unconsciously
• Improve communication with different social styles • Guidelines for achieving your objectives through assertive-
• Risks and benefits in becoming assertive responsive behavior
• Factors that influence your level of assertiveness • Develop your own self-improvement plan
• The role of social styles in assertive communication • Use assertive-responsive techniques to identify what you
• A five-step model for conflict resolution want—and then go after it
• Appropriate assertiveness in common workplace situations
WHO SHOULD ATTEND
• Achieving a healthy balance personally and professionally
Experienced managers and seasoned professionals with four or
WHO SHOULD ATTEND more years of experience who want to build their strengths, resolve
Business professionals who want to acquire the essential conflicts smoothly and exercise greater influence on others.
assertiveness skills.
SCHEDULE
SCHEDULE Aug. 16-18 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2527-DY4-00810
Nov. 1-3 . . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2527-DY4-00811
Aug. 11-13 . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-DY4-00072
Dec. 1-3. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2527-DY4-00812
Aug. 23-25 . . . . . . . . . . . . New York, NY . . . . . . . . . . 2188-DY4-00069
Sept. 8-10 . . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2188-DY4-00071 3 days/1.8 CEUs
Sept. 22-24 . . . . . . . . . . . . San Francisco, CA . . . . . . . 2188-DY4-00076 $2,195/AMA Members $1,995
Oct. 4-6. . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2188-DY4-00077 AMA Members save $200.
Oct. 20-22 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-DY4-00078
Nov. 8-10 . . . . . . . . . . . . . San Francisco, CA . . . . . . . 2188-DY4-00079
Nov. 15-17 . . . . . . . . . . . . Houston, TX . . . . . . . . . . . 2188-DY4-00080
Dec. 8-10. . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2188-DY4-00081
Dec. 15-17. . . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2188-DY4-00082
Dec. 15-17. . . . . . . . . . . . . New York, NY . . . . . . . . . . 2188-DY4-00083
3 days/1.8 CEUs
$2,095/AMA Members $1,895
AMA Members save $200.
FA C U LT Y S P O T L I G H T *
Strengthen your leadership ability and image. Dr. Elaine Ré holds a Ph.D.
Now and then you’re going to overreact or underreact. You’ll blurt out in interpersonal communi-
cation and communication
something that you wish you hadn’t and hurt someone whose opinion you
environments from New
value. The assertive person usually sends the right signals and gets the right York University. She has
responses. By knowing how to handle yourself in just about any situation that been involved in the fields
comes up—without seeming either shy or pushy—you’ll get things done and get of communication, man-
what you want. You’ll command respect. agement and negotiation
Here’s assertiveness at its best. As you learn, practice and refine this skill, you’ll since 1967. Over the years,
also share your concerns with other women executives in a comfortable, Dr. Ré has worked with
supportive and informal learning environment. major public-sector clients in
the United States and Europe.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 21
NEGOTIATION/INFLUENCE SKILLS
Also available as a
Live Online Seminar
ᗂ
BEST Getting Results Without
SELLER
ᗂ Authority SEMINAR #2532
SCHEDULE
How do you get results from people who don’t work for you? Aug. 2-4 . . . . . . New York, NY . . . . . . 2532-DY4-00653
Aug. 9-11 . . . . . Chicago, IL. . . . . . . . . 2532-DY4-00654
• You are asked to lead a task force and one of the members just happens Aug. 16-18 . . . . Arlington, VA. . . . . . . 2532-DY4-00655
to be a VP. Do you have the confidence to handle this? Aug. 16-18 . . . . San Francisco, CA . . . 2532-DY4-00656
• You’re on a tight deadline. Can you get another manager’s assistant to set Aug. 25-27 . . . . Dallas, TX. . . . . . . . . . 2532-DY4-00658
aside their tasks—and help you with yours? Aug. 30-Sept. 1 Chicago, IL. . . . . . . . . 2532-DY4-00660
• You have to stand in for your boss. Can you direct your colleagues Aug. 30-Sept. 1 New York, NY . . . . . . 2532-DY4-00661
Sept. 8-10. . . . . San Francisco, CA . . . 2532-DY4-00662
without generating animosity?
Sept. 15-17. . . . Arlington, VA. . . . . . . 2532-DY4-00663
Whether you’re dealing with bosses, colleagues, staff members or senior manage- Sept. 15-17. . . . Atlanta, GA . . . . . . . . 2532-DY4-00667
ment, winning respect and cultivating influence and cooperation are essential to Sept. 20-22. . . . Richmond, VA . . . . . . 2532-DY4-00706
career success. At this seminar, you’ll focus on the key elements of influencing others Sept. 27-29. . . . Cincinnati, OH . . . . . . 2532-DY4-00707
when there is a lack of authority—personal power, persuasion and negotiation. Sept. 29-Oct. 1 . Houston, TX. . . . . . . . 2532-DY4-00668
You’ll practice influencing techniques right from day one through the final activity Oct. 6-8 . . . . . . San Francisco, CA . . . 2532-DY4-00669
Oct. 11-13 . . . . New York, NY . . . . . . 2532-DY4-00670
on day three—and enhance your learning with videos, exercises, assessment tools
Oct. 18-20 . . . . Arlington, VA. . . . . . . 2532-DY4-00671
and group discussions. Oct. 20-22 . . . . Chicago, IL. . . . . . . . . 2532-DY4-00672
Oct. 25-27 . . . . Pittsburgh, PA . . . . . . 2532-DY4-00708
Oct. 27-29 . . . . Memphis, TN . . . . . . . 2532-DY4-00709
BENEFITS OF ATTENDING Personal Preferences Nov. 1-3 . . . . . . Minneapolis, MN . . . . 2532-DY4-00710
• Establish or regain credibility so you can • Linkages between personal styles and Nov. 1-3 . . . . . . Philadelphia, PA . . . . . 2532-DY4-00673
begin to influence reciprocity, relationship, partnership Nov. 3-5 . . . . . . Boston, MA . . . . . . . . 2532-DY4-00674
Nov. 8-10 . . . . . New York, NY . . . . . . 2532-DY4-00675
• Use your power base to persuade • Style indicator and interpretation tool
Nov. 8-10 . . . . . San Francisco, CA . . . 2532-DY4-00676
• Understand the person you’re trying to • Blind spots in your self-knowledge Nov. 10-12 . . . . Arlington, VA. . . . . . . 2532-DY4-00677
influence • The negative attribution cycle Nov. 10-12 . . . . Chicago, IL. . . . . . . . . 2532-DY4-00678
• Create a collaborative work environment Nov. 15-17 . . . . Lake Buena Vista, FL. . 2532-DY4-00679
Persuasion
for faster, better results Nov. 17-19 . . . . Durham, NC . . . . . . . 2532-DY4-00711
• Key components of persuasion: Nov. 29-Dec. 1 . San Francisco, CA . . . 2532-DY4-00680
• Let work styles and communication
discovery, preparation, dialogue Dec. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2532-DY4-00681
differences work for, not against, you
• Adjusting to different audiences Dec. 1-3 . . . . . . Morristown, NJ . . . . . 2532-DY4-00682
• Sell ideas and implement change
• Understanding the other person Dec. 6-8 . . . . . . Arlington, VA. . . . . . . 2532-DY4-00683
• Achieve trust and give-and-take Dec. 6-8 . . . . . . Houston, TX. . . . . . . . 2532-DY4-00684
relationships up, down and across the • The role of investment and risk
Dec. 8-10 . . . . . Denver, CO . . . . . . . . 2532-DY4-00712
organization • Achieving credibility
Dec. 8-10 . . . . . Hartford, CT. . . . . . . . 2532-DY4-00713
• Project self-confidence • Managing stakeholders Dec. 13-15 . . . . Atlanta, GA . . . . . . . . 2532-DY4-00685
• Adapt your style to the person or situation • Reaching a common goal Dec. 13-15 . . . . New York, NY . . . . . . 2532-DY4-00686
• Identify various negotiating techniques • Selling your position by providing 3 days/1.8 CEUs/18 PDUs
that promote win-win outcomes evidence
$2,195/AMA Members $1,995
• Connecting emotionally AMA Members save $200.
TOPICS COVERED • Listening and questioning
Personal Power • Practicing persuasion techniques LIVE ONLINE SCHEDULE
• Understanding your personal power
When Conflict Comes Between You and Oct. 5-26, 2010, Tues., 2-5 pm ET
• Personal power behaviors
Your Desired Results (4 lessons) . . . 2532-DY4-00729
• Attributes of effective/ineffective
• Approaches to conflict resolution 1.2 CEUs/12 PDUs • $2,195/AMA Members $1,995
influencers
• Giving and receiving feedback
• Your power relative to the other person
• Using a win-win mindset
• Influence strategies WHO SHOULD ATTEND
• Commitment Model: why commitment Getting Better Results Through Business professionals who need to get work
from others doesn’t happen by chance Negotiation done through others as well as those who
• Power, information, timing and approach need to convince another person to buy into
Reciprocity and Relationships:
The First Step in the Influence Process • Basic principles of negotiation an idea or follow up on a request.
• Mental model of influence • Various steps in negotiation
AMA has been reviewed and
• Principles of reciprocity Developing an Action Plan approved as a provider of
• Building relationships project management training
by the Project Management
• Creating partnerships Institute (PMI).
FA C U LT Y S P O T L I G H T *
Gain the skills, insights and competencies required in all Sam Blank is certified as a
negotiations—in every industry—at every level. conflict resolution specialist
by the International Center
Whether it’s allocating resources for a project, funding a new initiative or establishing for Cooperation and
a supply chain for a new product or service, negotiation is inevitably at the heart of Conflict Resolution and the
the process. But few people understand the structure, techniques and approaches State of New York. An
available to them as they seek to positively influence an outcome. instructional designer and
senior trainer for over 30
years, he has been involved
This hands-on seminar gives you a step-by- Persuasion nationally and internation-
step guide to effective negotiation. You • Apply the persuasion process ally in the areas of negotia-
must identify the problem, understand it tion and mediation, conflict resolution,
• Use the frame/reframe process to
communications, crisis management and
from the other’s perspective, generate alter- understand the other party
leadership development..
native solutions and select a solution that • Examine possible approaches to use
benefits both sides. All parties need each when there is confrontation *This seminar is also taught by other communication
other to achieve their goals. Negotiation • Use listening skills in the negotiation experts.
focuses on solving the problem and closing process
the gap between what both parties want.
Communication SCHEDULE
BENEFITS OF ATTENDING • Explain the four dimensions of DISC and
Aug. 9-11 . . . . . Parsippany, NJ . . . . . . 2513-DY4-01000
• Know when—and when not—to negotiate the style tendencies of each
Aug. 11-13 . . . . San Francisco, CA . . . 2513-DY4-01001
• Develop an effective plan and strategy for • Describe the characteristics of dual styles Aug. 18-20 . . . . Chicago, IL. . . . . . . . . 2513-DY4-01002
any negotiation and their impact on negotiations Aug. 30-Sept. 1 New York, NY . . . . . . 2513-DY4-01003
• Know what behavior to adapt at each • Describe how to adapt style to maximize Sept. 13-15. . . . Arlington, VA. . . . . . . 2513-DY4-01004
stage of the negotiation the results of negotiations Sept. 20-22. . . . Dallas, TX. . . . . . . . . . 2513-DY4-01006
• Identify why negotiations become derailed Oct. 4-6 . . . . . . Chicago, IL. . . . . . . . . 2513-DY4-01007
• Adjust your communication style to
and how to avoid negotiation traps Oct. 13-15 . . . . Boston, MA . . . . . . . . 2513-DY4-01008
achieve desired results
Oct. 18-20 . . . . San Francisco, CA . . . 2513-DY4-01009
• Successfully apply the principles of Crafting a Strategy for Your Negotiation Oct. 20-22 . . . . New York, NY . . . . . . 2513-DY4-01010
persuasion to any negotiation situation • Plan a strategy to apply to your Nov. 3-5 . . . . . . Las Vegas, NV . . . . . . 2513-DY4-01011
• Effectively negotiate face-to-face, on the negotiations Nov. 8-10 . . . . . Atlanta, GA . . . . . . . . 2513-DY4-01012
phone or through e-mail and other media • Describe the process of identifying a Nov. 15-17 . . . . Chicago, IL. . . . . . . . . 2513-DY4-01013
problem or issue for negotiation Nov. 15-17 . . . . New York, NY . . . . . . 2513-DY4-01014
TOPICS COVERED Dec. 1-3 . . . . . . San Francisco, CA . . . 2513-DY4-01015
• Identify steps and techniques for
What Is Negotiation? choosing appropriate communication Dec. 6-8 . . . . . . New York, NY . . . . . . 2513-DY4-01016
• The basic concepts of negotiation methods Dec. 13-15 . . . . Arlington, VA. . . . . . . 2513-DY4-01017
• What is negotiable in typical business • Create and apply a strategy for a 3 days/1.8 CEUs/18 PDUs
situations business negotiation simulation $2,195/AMA Members $1,995
• Identify approaches to negotiation AMA Members save $200.
Action Plan
Negotiation Stages
EXTRA LIVE ONLINE SCHEDULE
• Identify the six stages of negotiation
Leave with AMA’s Negotiation Planner to Sept. 9-30, 2010, Thurs. 2-5 pm ET
• Use appropriate behaviors in each of the
stages help you prepare your negotiations every (4 lessons) . . . 2513-DY4-01024
step of the way and effectively apply your
• Define the influences on the negotiation Oct. 28-Nov. 18, 2010, Thurs. 2-5 pm ET
process newly learned know-how.
(4 lessons) . . . 2513-DY4-01025
Planning Your Negotiation WHO SHOULD ATTEND 1.2 CEUs/12 PDUs
• Plan a negotiation Those responsible for negotiating the best $2,195/AMA Members $1,995
• Determine a settlement range possible terms of an agreement for their
• Apply the planning framework in practice organization.
AMA has been reviewed and
negotiation Note: This program is not intended for approved as a provider of project
labor union negotiators on either side. management training by the Project
Management Institute (PMI).
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 23
NEGOTIATION/INFLUENCE SKILLS PRESENTATION SKILLS
ᗂ
Strategies for Developing Effective BEST
SELLER
Presentation Skills SEMINAR #2519 ᗂ
FA C U LT Y S P O T L I G H T *
Transform yourself from inexperienced speaker to skilled Barbara Rocha is director
presenter. of a communications train-
ing firm where she has con-
At this three-day seminar, you’ll learn how to present your ideas with conviction, ducted more than 900 of its
control and poise—and without fear. You’ll gain the specific skills and direction training seminars for well
you need to become comfortable with your own presentation style. And you’ll over 10,000 business execu-
receive expert advice on how to handle especially challenging situations. Most tives. These seminars teach
importantly, you’ll learn how to present by presenting. verbal and written commu-
nications that are tailored
to the specific needs of the
BENEFITS OF ATTENDING Use Visual Aids and Support Materials client. Clients include The
Houston Chronicle, Southern California Edison,
• Tailor your presentation to your audience • Describe the purpose of visual aids and
Turner Construction, Mothers Against Drunk
• Use relaxation techniques to overcome support materials
Drivers and Verizon, among many others.
nervousness • Identify tips for effective composition
• Learn how to project your voice and use of visual content and speaker aids *This seminar is also taught by other communication
pauses to dramatize your point Handle Questions from the Audience
experts.
• Expertly handle difficult questions and • Explain the importance of the question-
situations and-answer session
• Communicate with clarity and conviction SCHEDULE
• Respond professionally to questions
from the audience Aug. 2-4 . . . . . . New York, NY . . . . . . 2519-DY4-01184
TOPICS COVERED Aug. 9-11 . . . . . Chicago, IL. . . . . . . . . 2519-DY4-01185
Balance Verbal and Nonverbal Messages Manage the Presentation Environment Aug. 23-25 . . . . Arlington, VA. . . . . . . 2519-DY4-01186
• Practice nonverbal impact skills to reduce • Describe the advantages and Aug. 30-Sept. 1 San Francisco, CA . . . 2519-DY4-01187
nervousness and to engage the attention disadvantages of different room setups Sept. 8-10. . . . . Chicago, IL. . . . . . . . . 2519-DY4-01188
of your listeners • Be able to anticipate, avoid and handle Sept. 13-15. . . . New York, NY . . . . . . 2519-DY4-01189
equipment problems Oct. 4-6 . . . . . . Arlington, VA. . . . . . . 2519-DY4-01192
• Make your content clearer and more
Oct. 11-13 . . . . New York, NY . . . . . . 2519-DY4-01193
memorable
EXTRA Oct. 18-20 . . . . San Francisco, CA . . . 2519-DY4-01194
Develop and Organize Presentation Your presentations will be recorded for Oct. 25-27 . . . . Atlanta, GA . . . . . . . . 2519-DY4-01195
Content playback and review. See for yourself Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2519-DY4-01196
• Create an audience profile and set Nov. 1-3 . . . . . . New York, NY . . . . . . 2519-DY4-01197
what comes across to an audience. It’s a
presentation parameters Nov. 10-12 . . . . Chicago, IL. . . . . . . . . 2519-DY4-01198
great way to get instant feedback and Nov. 17-19 . . . . Atlanta, GA . . . . . . . . 2519-DY4-01199
• Condense a speech outline into notes helpful recommendations. This recording Dec. 8-10 . . . . . New York, NY . . . . . . 2519-DY4-01200
you can speak from is yours to keep. Dec. 8-10 . . . . . San Francisco, CA . . . 2519-DY4-01201
Prepare to Give the Presentation Dec. 13-15 . . . . Chicago, IL. . . . . . . . . 2519-DY4-01202
WHO SHOULD ATTEND Dec. 15-17 . . . . Arlington, VA. . . . . . . 2519-DY4-01203
• Learn the benefits of rehearsing, adhering Those who give presentations, speak in
to a time frame and speaking from notes 3 days/1.8 CEUs
front of groups or sell ideas to others and
• Reduce stress and speaker’s anxiety have little or no presentation experience. $2,095/AMA Members $1,895
AMA Members save $200.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 25
PRESENTATION SKILLS
ᗂ
BEST
SELLER Effective Executive Speaking SEMINAR #2522
ᗂ
FA C U LT Y S P O T L I G H T *
Speak, present and communicate with poise, power and Irv M. Rose specializes
persuasion. in communication skills
(speaking, writing, listen-
Today, presentations and public speeches are very much a part of every executive’s ing), negotiation and sales
responsibilities. Effective executive speaking is what distinguishes the successful training and all areas of
professional from everyone else. This skill is most critical to your success—and to management skills training.
your individual and corporate image. You will learn to use powerful tools and Mr. Rose’s clients include
techniques to turn every speech or presentation into a rewarding one. Eastman Chemical Products,
Inc., General Dynamics,
Hartmarx Corporation, Dun
BENEFITS OF ATTENDING Essentials for Winning Presentations & Bradstreet, American
• Speak and think with greater clarity and Speeches Express, Dow Chemical, IBM and AT&T. He
and purpose, stressing key ideas • Choose appropriate strategies for holds an M.A. from Temple University.
• Face an audience or camera with reaching reluctant, uncommitted and
inactive audiences *This seminar is also taught by other communication
confidence and control and make the experts.
most of your natural speaking style • Design successful, informative,
• Shape and organize your speech or persuasive, entertaining, motivational
presentation to persuade listeners and and special event presentations SCHEDULE
get the response and results you want • Respond in a focused and controlled
fashion to questions and answers Aug. 9-11 . . . . . New York, NY . . . . . . 2522-DY4-01204
• Conquer fear and negative stress
Aug. 18-20 . . . . Atlanta, GA . . . . . . . . 2522-DY4-01209
• Make your performance skills, your sense • Impromptu speechmaking
Aug. 23-25 . . . . Chicago, IL. . . . . . . . . 2522-DY4-01205
of humor and your own personality work Aug. 30-Sept. 1 New York, NY . . . . . . 2522-DY4-01210
for you EXTRA
Sept. 8-10. . . . . Arlington, VA. . . . . . . 2522-DY4-01206
Your presentation will be recorded for
• Give impromptu and prepared speeches Sept. 13-15. . . . San Francisco, CA . . . 2522-DY4-01207
to the class and receive personalized playback and review with feedback from Oct. 4-6 . . . . . . New York, NY . . . . . . 2522-DY4-01211
feedback your course leader. You will see yourself Oct. 11-13 . . . . Chicago, IL. . . . . . . . . 2522-DY4-01212
improve, relax and refine your public Oct. 20-22 . . . . Atlanta, GA . . . . . . . . 2522-DY4-01213
TOPICS COVERED speaking techniques with each perform- Nov. 1-3 . . . . . . San Francisco, CA . . . 2522-DY4-01214
Fundamentals of Executive Speaking ance. This recording is yours to keep. Nov. 3-5 . . . . . . New York, NY . . . . . . 2522-DY4-01215
Skills Nov. 8-10 . . . . . Arlington, VA. . . . . . . 2522-DY4-01216
• Identify the elements of a good
WHO SHOULD ATTEND Dec. 13-15 . . . . New York, NY . . . . . . 2522-DY4-01217
presentation Every executive with some prior public Dec. 15-17 . . . . Chicago, IL. . . . . . . . . 2522-DY4-01218
speaking experience who must speak in Dec. 15-17 . . . . San Francisco, CA . . . 2522-DY4-01219
• Create an individualized speaking skills
profile front of groups, make presentations, 3 days/1.8 CEUs
sell ideas to others or face cameras and $2,195/AMA Members $1,995
• Set personal goals for the development
of speaking skills microphones. AMA Members save $200.
Preparation
• The importance of research and
organization in preparing an effective
presentation
• Illustrate how to plan and prepare strong
beginnings and endings “This class gave me results that were no less than amazing.
• Select and design effective visuals I actually can’t wait to practice them!”
Delivery Skills —Irina Shekhets
• The effective use of voice, action, image JPMorgan Chase
and language in speechmaking
• Apply strategies for positively addressing
speech anxiety
• Practice articulation methods
“Packed with content and kept my attention. The take-aways
included specific ways to improve!”
—Kirk Pekrul
Diversified Investment Advisors
Also available as a
PowerPoint Unplugged ® Live Online Seminar
SEMINAR #2170
Time Management SEMINAR #2233
PowerPoint® is a registered trademark of Microsoft. For a complete list of dates and locations, visit www.amanet.org
2 days/1.2 CEUs
SCHEDULE $1,895/AMA Members $1,695
Sept. 9-10 . . . . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2170-DY4-00021 AMA Members save $200.
Nov. 4-5 . . . . . . . . . . . . . . New York, NY . . . . . . . . . . 2170-DY4-00022
Dec. 13-14. . . . . . . . . . . . . Atlanta, GA. . . . . . . . . . . . 2170-DY4-00023 LIVE ONLINE SCHEDULE
1.5 days/.9 CEU Sept. 13-Oct. 4, 2010, Mon. 2-5 pm ET
$1,345/AMA Members $1,195 (4 lessons) . . . 2233-DY4-01256
AMA Members save $150. 1.2 CEUs/$1,895/AMA Members $1,695
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 27
RELATED SKILLS
SCHEDULE
Gain the core managerial skills you need to succeed. Aug. 2-4 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01720
Aug. 2-4 . . . . . . Durham, NC . . . . . . . 2238-DY4-01785
As a manager, your success is measured not simply by your individual Aug. 4-6 . . . . . . Boston, MA . . . . . . . . 2238-DY4-01721
contribution, but by how well you get the work done with and through others. Aug. 9-11 . . . . . Chicago, IL. . . . . . . . . 2238-DY4-01722
Management Skills for New Managers provides practice in the skills every Aug. 9-11 . . . . . San Francisco, CA . . . 2238-DY4-01723
manager must have in order to achieve team synergy and success. Beginning Aug. 11-13 . . . . New York, NY . . . . . . 2238-DY4-01724
with a self-assessment tool for new managers, you’ll participate in exercises that Aug. 16-18 . . . . Kansas City, KS . . . . . 2238-DY4-01786
pinpoint your strengths and bring to light opportunities for improvement. Aug. 23-25 . . . . Pittsburgh, PA . . . . . . 2238-DY4-01787
Interactive activities take you through the paces of motivation, delegation, Aug. 25-27 . . . . Garden Grove, CA . . . 2238-DY4-01726
communication, performance management and coaching. Aug. 30-Sept. 1 Morristown, NJ . . . . . 2238-DY4-01727
Sept. 8-10. . . . . Arlington, VA. . . . . . . 2238-DY4-01728
Sept. 8-10. . . . . Chicago, IL. . . . . . . . . 2238-DY4-01729
Sept. 13-15. . . . New York, NY . . . . . . 2238-DY4-01730
BENEFITS OF ATTENDING Situational Leadership® II—
Sept. 15-17. . . . San Francisco, CA . . . 2238-DY4-01732
• Gain a deeper understanding of your The Art of Influencing Others*
Sept. 20-22. . . . Atlanta, GA . . . . . . . . 2238-DY4-01733
roles and responsibilities • How to develop people, value Sept. 27-29. . . . Cincinnati, OH . . . . . . 2238-DY4-01790
• Improve communication to effectively set differences and encourage honest Sept. 27-29. . . . Hartford, CT. . . . . . . . 2238-DY4-01789
expectations for yourself and your direct communication Oct. 4-6 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01736
reports • Develop your leadership style to gain Oct. 6-8 . . . . . . Minneapolis, MN . . . . 2238-DY4-01809
• Adapt your leadership style to meet the commitment from your employees Oct. 11-13 . . . . Denver, CO . . . . . . . . 2238-DY4-01791
needs of individual team members • Match your leadership style to your Oct. 11-13 . . . . Memphis, TN . . . . . . . 2238-DY4-01792
• Communicate organizational goals that employee’s developmental needs Oct. 13-15 . . . . New York, NY . . . . . . 2238-DY4-01738
get results Oct. 18-20 . . . . San Francisco, CA . . . 2238-DY4-01739
Coaching for Performance Oct. 20-22 . . . . Richmond, VA . . . . . . 2238-DY4-01793
• Apply delegation strategies to increase • Uncover your coaching strengths Oct. 25-27 . . . . Lake Buena Vista, FL. . 2238-DY4-01740
motivation and productivity Oct. 25-27 . . . . Seattle, WA . . . . . . . . 2238-DY4-01741
• Techniques to improve effectiveness
• Use effective coaching techniques to Nov. 1-3 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01742
• Role-play coaching a staff member
maximize your team’s performance Nov. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2238-DY4-01743
Delegation for Development Nov. 1-3 . . . . . . Durham, NC . . . . . . . 2238-DY4-01794
TOPICS COVERED • Benefits and pitfalls of delegating Nov. 3-5 . . . . . . Dallas, TX. . . . . . . . . . 2238-DY4-01744
Manager Self-Assessment • Learn the steps for delegation success Nov. 3-5 . . . . . . New York, NY . . . . . . 2238-DY4-01745
• Identify what you do well in your new Nov. 8-10 . . . . . San Francisco, CA . . . 2238-DY4-01746
• Practice delegation assignments
role and what you can do even better Nov. 10-12 . . . . Philadelphia, PA . . . . . 2238-DY4-01747
Nov. 15-17 . . . . Boston, MA . . . . . . . . 2238-DY4-01748
• Determine skills that need improvement WHO SHOULD ATTEND
Nov. 15-17 . . . . Kansas City, KS . . . . . 2238-DY4-01795
Managers with one to three years of
Defining Your Role Nov. 15-17 . . . . Pittsburgh, PA . . . . . . 2238-DY4-01796
management experience. Nov. 29-Dec. 1 . Houston, TX. . . . . . . . 2238-DY4-01749
• Your responsibilities and the expectations
of your boss, peers and former colleagues Dec. 1-3 . . . . . . Arlington, VA. . . . . . . 2238-DY4-01750
SPECIAL FEATURE Dec. 1-3 . . . . . . Chicago, IL. . . . . . . . . 2238-DY4-01751
• Create an environment to achieve results Gain valuable information and insight
with and through your team Dec. 1-3 . . . . . . Hartford, CT. . . . . . . . 2238-DY4-01797
into your managerial strengths and weak- Dec. 1-3 . . . . . . San Francisco, CA . . . 2238-DY4-01752
Performance Management nesses and discover what competencies Dec. 6-8 . . . . . . Atlanta, GA . . . . . . . . 2238-DY4-01753
• Differentiate between your responsibilities you need to develop or refine for greater Dec. 6-8 . . . . . . Cincinnati, OH . . . . . . 2238-DY4-01798
and those of your direct reports management success with the New Dec. 8-10 . . . . . Anaheim, CA . . . . . . . 2238-DY4-01754
• Learn what to keep in a personnel file Manager Self-Assessment Tool. Dec. 13-15 . . . . New York, NY . . . . . . 2238-DY4-01755
Dec. 15-17 . . . . Minneapolis, MN . . . . 2238-DY4-01799
Effective Communication Real-World Examples: Techniques and 3 days/1.8 CEUs
• Determine the best communication tools learned throughout this seminar are $2,195/AMA Members $1,995
strategies with your manager and team based on actual day-to-day interactions AMA Members save $200.
• Plan and conduct effective meetings between managers and direct reports.
Motivational Strategies
• Causes of dissatisfaction in your group * See Ken Blanchard’s Situational Leadership® II (SLII®) —a model for developing people and a way for leaders to help
their employees become self-reliant achievers. To be truly effective, leaders’ styles must adapt to the skills and
• Uncover your employees’ motivators and commitment of the people they want to influence. With some people, managers have to provide a great deal of
capitalize on them direction. With others, encouragement and appreciation trigger the best results. Still others deliver their best when
allowed to take the ball and run with it. Situational Leadership® II helps managers become more flexible and
responsive to their employees’ needs.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 29
RELATED SKILLS
Also available as a
Live Online Seminar
Successfully Managing
People SEMINAR #2295
SCHEDULE
Be the catalyst that motivates your teams to heightened Aug. 2-4. . . . . . . Seattle, WA . . . . . . . 2295-DY4-01394
productivity. Aug. 4-6. . . . . . . Cincinnati, OH . . . . . 2295-DY4-01469
Aug. 9-11. . . . . . Arlington, VA . . . . . . 2295-DY4-01395
Utilizing extensive practice in the principles of emotional intelligence, Successfully Aug. 11-13. . . . . Chicago, IL . . . . . . . . 2295-DY4-01396
Managing People underscores the importance of self-awareness in developing Aug. 11-13. . . . . New York, NY . . . . . 2295-DY4-01397
sensitivity and increased communication effectiveness with others. You’ll leave Aug. 16-18. . . . . San Francisco, CA. . . 2295-DY4-01399
this three-day seminar well versed in the most effective methods for dealing Aug. 18-20. . . . . Dallas, TX . . . . . . . . . 2295-DY4-01400
with difficult people—winning cooperation and trust—and ensuring that your Aug. 30-Sept. 1 . Chicago, IL . . . . . . . . 2295-DY4-01401
people’s values and your organization’s goals are in sync. Aug. 30-Sept. 1 . Richmond, VA . . . . . 2295-DY4-01470
Sept. 8-10 . . . . . Denver, CO . . . . . . . 2295-DY4-01471
Sept. 13-15 . . . . Arlington, VA . . . . . . 2295-DY4-01402
Sept. 15-17 . . . . Atlanta, GA . . . . . . . 2295-DY4-01403
BENEFITS OF ATTENDING Listening, Body Language, Sept. 15-17 . . . . San Francisco, CA. . . 2295-DY4-01404
• Motivate and direct the employees you rely Giving Feedback and Dealing with Sept. 20-22 . . . . Durham, NC. . . . . . . 2295-DY4-01472
on—even when they don’t share your values Difficult People Sept. 20-22 . . . . Las Vegas, NV. . . . . . 2295-DY4-01405
• Adjust your management and personal • Use active listening to gain information Sept. 20-22 . . . . Minneapolis, MN . . . 2295-DY4-01473
style to the needs of different situations and understand employees’ perspectives Sept. 22-24 . . . . Princeton, NJ . . . . . . 2295-DY4-01406
• Get more done by using the appropriate • Apply positive and corrective feedback Sept. 27-29 . . . . New York, NY . . . . . 2295-DY4-01407
delegation techniques for any given • Use appropriate values alignment when Sept. 29-Oct. 1 . . Chicago, IL . . . . . . . . 2295-DY4-01420
situation dealing with difficult employees Oct. 4-6 . . . . . . . New York, NY . . . . . 2295-DY4-01421
Oct. 6-8 . . . . . . . San Francisco, CA. . . 2295-DY4-01422
• Resolve conflict more effectively in a wide Conflict Oct. 13-15 . . . . . Arlington, VA . . . . . . 2295-DY4-01423
variety of situations
• The dimensions of conflict management Oct. 13-15 . . . . . Lake Buena Vista, FL . 2295-DY4-01424
• Turn difficult people and poor performers Oct. 20-22 . . . . . Anaheim, CA . . . . . . 2295-DY4-01425
• Identify your own preferred conflict-
into team players Oct. 20-22 . . . . . Dallas, TX . . . . . . . . . 2295-DY4-01426
resolution styles
• Win cooperation and trust from everyone Nov. 1-3 . . . . . . . Chicago, IL . . . . . . . . 2295-DY4-01427
• Analyze conflict-management techniques
in your organization Nov. 1-3 . . . . . . . Morristown, NJ. . . . . 2295-DY4-01428
• Increase your confidence, leadership skills Delegation Nov. 3-5 . . . . . . . Atlanta, GA . . . . . . . 2295-DY4-01429
and personal and professional satisfaction in • Different delegation styles: how and Nov. 3-5 . . . . . . . Boston, MA . . . . . . . 2295-DY4-01430
your job when to use them Nov. 10-12 . . . . . Houston, TX . . . . . . . 2295-DY4-01431
Nov. 10-12 . . . . . San Francisco, CA. . . 2295-DY4-01432
• Determine the appropriate delegation
TOPICS COVERED strategies for employees and situations Nov. 15-17 . . . . . Arlington, VA . . . . . . 2295-DY4-01433
The Experience of Being a Manager Nov. 15-17 . . . . . New York, NY . . . . . 2295-DY4-01434
Understanding Organizational Culture Nov. 29-Dec. 1 . . Dallas, TX . . . . . . . . . 2295-DY4-01435
• How to get people to want to do what
and Subculture Dec. 1-3 . . . . . . . Chicago, IL . . . . . . . . 2295-DY4-01436
they’re supposed to do
• The impact of organizational culture and Dec. 1-3 . . . . . . . New York, NY . . . . . 2295-DY4-01437
• Specific challenges you face when Dec. 6-8 . . . . . . . Atlanta, GA . . . . . . . 2295-DY4-01438
subculture and “cultural blinders”
motivating others Dec. 8-10 . . . . . . Philadelphia, PA . . . . 2295-DY4-01439
• Explore the assumptions that impact
Values Dec. 13-15 . . . . . San Francisco, CA. . . 2295-DY4-01440
your team’s thinking and actions
Dec. 15-17 . . . . . Arlington, VA . . . . . . 2295-DY4-01441
• Values and their impact on work life • Identify and build on the strengths
• How values can have productive and of your team’s culture 3 days/1.8 CEUs
nonproductive results $2,195/AMA Members $1,995
Emotional Intelligence AMA Members save $200.
• Identify value conflicts
• The components of emotional
Personal Styles intelligence
LIVE ONLINE SCHEDULE
• Determine your own personal style profile • Gain an honest and accurate
• Gain insight into the strengths and assessment of yourself Sept. 13-Oct. 4, 2010, Mon. 2-5 pm ET
• Develop an improvement strategy (4 lessons) . . . 2295-DY4-01417
limitations of your profile
• Use behavioral clues to determine others’ Oct. 25-Nov. 15, 2010, Mon. 2-5 pm ET
Ethical Leadership
personal styles (4 lessons) . . . 2295-DY4-01461
• Identify your group’s values
• How to work more effectively with others 1.2 CEUs/$2,195/AMA Members $1,995
• Your vision for ethical leadership
Motivation
Action Planning
• Motivational factors and their impact on
behaviors and work settings WHO SHOULD ATTEND
• How to tailor your motivational efforts to Managers whose success depends on clear
individual employees and situations communication, a cooperative attitude and
commitment to shared goals.
All AMA seminars are GSA approved and can be delivered onsite. 1-800-262-9699 www.amanet.org 31
RELATED SKILLS
Motivate action at every level, and influence Taking on a leadership role today is a constant
even the toughest executives, customers, race against change.
subordinates and stakeholders. Learn how to identify and manage the challenges you face with
You’re already successful as a leader and communicator. But practical and proven-in-action techniques. In-class exercises and
now you must exercise greater influence, solve bigger problems updates on current research let you practice new ideas and try out
and drive unprecedented performance improvements. shared insights. Stretch your leadership methods and assert your role.
Business
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