JOB VACANCY

CRDB Bank Plc is inviting applications from qualified and experienced candidates ​to fill the
vacant positions existing in the Department of Human Resources.

The Bank seeks to recruit highly competent, self-motivated and professional individuals to
fill the following positions:

1. Manager; Wellness, Diversity Inclusion & Empowerment.

2. Senior Specialist; Labour & Trade Union Relations.
3. Manager; Learning & Development
4. Learning & Development Partner- Quality Assurance
5. Learning & Development Specialist

Remuneration:
CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will
receive attractive and competitive package commensurate with the demands of the position.

Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter
accompanied with copies of academic transcripts, certificates and with a detailed up to date
CV with two work related referees addressed to the Director of Human Resources to reach
him not later than​ 21​st​ November 2019.

Director of Human Resources

CRDB Bank Plc
P.O. Box 268
DAR ES SALAAM
Tel: 022-2117441/7
Email: ​career.career@crdbbank.com
 1. Manager; Wellness, Diversity Inclusion & Empowerment

Job Purpose
Responsible for providing staff with the most conducive and healthy working environment,
promoting diversity inclusion and women empowerment programs.

Key responsibilities:
Social & Welfare Services
● Develops and provides comprehensive social and welfare services, including
counseling and coaching to staff.
● Develop new administrative procedures to cater for death cases.
● Processes invoices for payment relating to all funeral expenses on behalf of the Bank.
● Resolve conflict between staff members and third parties outside the bank.
● Supervises the management of the Bank’s Fitness Centre
● Coordinate the management of Staff Events within the Bank.
● Coordinate management of HR Communication & News Letter issuance

Work - Life Balance

● Develop work-life balance guidelines for the Bank.
● Oversee and monitor the implementation of the work life balance guidelines.
● Develop framework for the implementation of the flexible working hours and remote
working.
● Acts as an interface between HR, Senior Management and staff, to facilitate the
implementation and management of the flexible working hours and remote working
framework.
● Develop guidelines on sick leave management and health and general staff wellbeing
and provide trend analysis on a quarterly basis.
● Manages maternity and paternity leaves.
● Works in tandem with the Medical Service Providers to recognize and address stress
related illness and burnout, prevention campaign seminars.
● Coordinate supervision of the wellness programs
● Coordination of funeral arrangements for staff and dependants.
● Coordinate arrangement for staff on medical referrals locally & outside

Diversity Inclusion & Empowerment

● Oversees the management of Gender and Diversity Inclusiveness Programs and
provide quarterly reports.
● Drive “SHE” initiatives programs.
● Oversees the management of Empowerment Programs.

Employee Engagement Initiatives

● Builds partnerships with all levels of employees from individuals to teams, from entry
level to executive leadership.
● Coaches and advises staff on solving problems and implementing resolutions for
performance management challenges; provide guidance on corrective actions,
corporate policy interpretation, and other workplace human resources challenges.
 ● Presents and trains on HR-related content and curriculum – either through formal
corporate instructor-led trainings, small group facilitated dialogues, or through
one-on-one mentoring sessions.
● Leads or contributes to bank initiatives and projects such as: recognition programs,
the employee assistance, corporate donations program, annual employee feedback
survey etc.
Attributes:
● Demonstrated knowledge of employment law.
● Outstanding interpersonal skills.
● Exceptional written and verbal communication.
● Good problem solving skills.
● Change initiator to the team and organization at large.
● High degree of honesty and integrity.
● Team player with ability to take initiative.

Qualifications and Experience

● Bachelor’s Degree in HR, Business Administration, Social Science or equivalent
knowledge to the role. Possession of Postgraduate or Masters degree will be an added
advantage.
● Minimum of 3 years experience in​ ​Wellness, Diversity Inclusion & Empowerment.

2. Senior Specialist; Labour & Trade Union Relations.

Job Purpose
Responsible for handling all disciplinary cases and labour disputes and coordinating all Trade
Union activities so as to create a harmonious working environment within the Bank.

Key responsibilities:

Labour Relations
● Dealing in the first instance, with all queries relating to ER issues/matters.
● Fully provide accurate information on disciplinary cases and labour disputes and
managing ER caseload. Ensure the case list is routinely kept up-to-date.
● Advising the HR team in dealing with ER issues and maintaining good relations.
● Assist the Employee Relations Manager in managing and overseeing the disciplinary
policy/processes within the Bank and ensuring the same is implemented in accordance
with the Labour Laws.
● Fully administer disciplinary and grievance procedures and provide counsel.
● Support the Employee Relations Manager to investigate and resolve day- to- day
employee’s relations problems/issues, either directly or through advice to Line
Managers.
● Ensuring timely payment of terminal benefits to terminated staff in accordance with
the Bank disciplinary policy.
● Fully provide accurate information on Labour disputes.
● Fully represent the Bank in Labour Tribunal cases at CMA.
● Support communication of any changes in the policies to all staff.
ATE/Trade Union

● Represent the Bank in TUICO and ATE meetings to ensure the Bank is well
represented and updated on current matters.
● Monitor and control ratios of Trade Union members and advise the Bank’s
accordingly.
● Coordinates all Trade union activities within the Bank at all times.
● Issue revocation notice for staff who quit from membership of Trade Union.
● Prepare training program for Bank’s Trade union official.
● Coordinate and oversee the Annual review of “Collective Bargaining Agreement”.
● Monitor and control implementation of the Collective Bargaining Agreement.
● Periodically review the Bank’s Personnel Manual.

Attributes:
● Knowledge of applicable workplace laws, regulations, and employment trends.
● Outstanding interpersonal skills.
● Exceptional written and verbal communication.
● Excellent organizational skills and attention to details.
● Good problem solving skills.

Qualifications and Experience

● Bachelor’s Degree in Laws, HR, social science or its equivalent. Possession of

Postgraduate or Masters Degree will be an added advantage.
● Minimum of 4 years experience in HR and 2 within Labour & Trade Union Relations.

3. Manager; Learning & Development

Job Purpose

Responsible for developing and implementing employee learning and development initiatives
and solutions that facilitates and drives business development and individual employee’s
development and capacity building in line with Banks strategy.

Key responsibilities:

● Developing and implementing innovative and flexible methods to address the

developmental and capacity building needs identified, in line with the 70-20-10
Model of learning.
● Implement innovative actions in management, accessibility and effective use of the
virtual learning platforms.
● Use the quality assurance reports to improve structured and informal methods used;
making continuous improvements in the approach, process and methods as
appropriate; Tracking L&D related data and generating remedial learning solutions
● To create design and deliver the statutory, mandatory, developmental and
organizational change training requirements for new and existing staff in both across
all areas of the organization.
 ● Manage activities by internal and external volunteer trainers, coaches, mentors and
external trainers.
● Develop a coaching and mentoring culture across the Bank in order to drive major
behavioral changes required for long-term success.
● Implement strategic activities which contributes to a Bank wide cultural
transformation as stipulated in the cultural transformation project document.
● Maintaining a keen understanding of learning & development trends, developments
and best practices.
● Provide leadership to a team of training specialists and program development teams in
designing and deploying development initiatives.
● To support the Head of Learning & Development in the effective delivery of the
overall L&D strategy.
● Work in close partnership with HRBPs, Zonal Managers and Business heads across
the organization to create alignment and understanding of development needs for
targeted employees.

Attributes:

● Knowledge in various learning models and instructional designing.

● Good Facilitation and Presentation skills.
● Self-motivated and good team player.
● Excellent interpersonal and networking skills, internally and externally.
● Commitment and accountability.
● Supervisory/Leadership Skills – i.e. lead by examples.
● High degree of honesty and integrity.
● Creative and ability to inspire others.

Qualifications and Experience

● Bachelor degree in Education, Human Resources or its equivalent.

● Certification in Learning and Development Management, TOT will be an added
advantage.
● Minimum of 5 years experience, 3 being in Managerial role in L & D.

4. Learning & Development Partner- Quality Assurance

Job Purpose

Develop, establish and enforce quality assurance standards and measures for the learning and
development within the Bank. The QA Partner will apply proven analytical and
problem-solving skills to help validate L and D initiatives and projects through careful testing
in order to maximize the benefit of learning interventions implemented across the Bank.

Key responsibilities:

● Lead establishment, and enforcement of quality assurance measures and testing

standards for new initiatives, and/or reviews of existing programs; Acquire robust L
and D Metrics.
 ● Ensure that training and development measures and activities comply with ISO
standards, industry standards, and accepted best practices.
● Create methodologies and processes for collection and analysis of data for ensuring
training facilitation and curriculum quality.
● Direct the analysis of formal test results in order to discover and report any
knowledge gap, skills transfer and performance improvement.
● Work directly with and in some cases departmental Heads, Zonal Managers, Branch
Managers and HRBP in establishing success factors.
● Apply established metrics to determine the talent and successor readiness, movement
and acquired competencies.
● Champion audit and Internal control processes and assure adherence to established set
of standards; champion implementation of actions identified through the assessments.
● Coordinate piloting of new training curriculum and communicate results.
● Build capability of the L and D team in quality based curriculum development and
implementation; Cultivate and disseminate knowledge of quality assurance best
practices.
● Conduct baseline (Diagnostic), formative and summative evaluations on critical
programs concepts and implemented projects.
● Facilitate soft, leadership and technical skills as it might be required by the
department.

Attributes:

● Excellent written and oral communication skills.

● Able to work with minimal supervision.
● Conversant with testing metrics, best practices and methodologies.
● Proven data analysis, data verification, and problem-solving abilities.
● Ability to work effectively under pressure whilst retaining a strong eye for detail.
● Commitment and accountability.
● High degree of honesty and integrity.
● Creative and ability to inspire others.

Qualifications and Experience

● Bachelor Degree in Education, HR, Monitoring and Evaluation.

● Minimum of 5 years experience in overseeing the design, development, and
implementation of quality assurance standards.
● ISO related training qualification.

5. Learning & Development Specialist

Job Purpose

Assist Learning and Development Manager in developing and implementing employee

learning and development initiatives and solutions that facilitates and drives business
development and individual employee’s development and capacity building in the assigned
zone/departments as indicated in the Banks strategy.
Key responsibilities:

● Developing and implementing innovative and flexible methods to address the

developmental and capacity building needs identified, in line with the 70-20-10
Model of learning.
● Tracking L&D related data and generating remedial learning solutions.
● Work with subject matter expertise in delivering the statutory, mandatory,
developmental and organizational change training requirements for new and existing
staff in the respective departments/zones
● Assist the Learning and Development Manager in managing activities by internal and
external volunteer trainers, coaches, mentors and external trainers.
● Conduct coaching and mentoring sessions with employees in the specified
zone/department in order to drive major behavioral changes required for long-term
success.
● Facilitate strategic activities which contributes to a Bank wide cultural transformation
as stipulated in the cultural transformation project document.
● Maintaining a keen understanding of learning & development trends, developments
and best practices.
● Support the Learning & Development Manager in the effective delivery of
development activities in departments/zones.
● Work in close partnership with HRBPs, Zonal Managers and Business heads across
the organization to create alignment and understanding of development needs for
targeted employees.

Attributes:

● Knowledge in various learning models and instructional designing.

● Good Facilitation and Presentation skills.
● Self-motivated and good team player.
● Excellent interpersonal and networking skills, internally and externally.
● Commitment and accountability.
● High degree of honesty and integrity.
● Creative and ability to inspire others.

Qualifications and Experience

● Bachelor degree in Education, Human Resources or its equivalent.

● Certification in Learning and Development Management, TOT will be an added
advantage.
● Minimum of 4 years experience, 2 being in L & D.