2019-06-07

Incident: 400520 / 2019 - Changing profit centers

through KE52 takes longer time for some profit centers
ID 002075129500004005202019
Customer 1194888 - VFS Global Services Private Limited
Installation 0020697674 - SAP ERP
System VEP - ECC Production System
Component Master Data (EC-PCA-MD)
Status Sent to SAP
Priority Medium

Communication
16.07.2019 14:30:53 UTC+53 - Problem Description: Basis Team (S0009580313)

Hello Team,

Changing profit centers through KE52 is taking longer time for some profit centers in some company codes.

I have attached the entire scenario in the attachment.

Do let me know if you need any further details.

Thanks & regards,

Dinesh Gopalani.

19.07.2019 12:36:29 UTC+53 - Reply: SAP

Dear Dinesh,

I would like to analyse the described situation in the system VEQ, client 200.

Please open connection to this system for a few days and provide these data as well:

- Client:

- User + Password: into secure area according to the notes 2281599 and 1773689

- Please provide more detailed information what kind of changes you execute within KE52.

Thank you very much for your cooperation in advance.

Best regards

Viera Hanulikova

SAP Product Support

© 2019 SAP SE or an SAP affiliate company. All rights reserved 1 of 6

2019-06-07

SCN ERP
http://scn.sap.com/community/erp

SCN ERP WIKI

http://wiki.sdn.sap.com/wiki/display/ERPFI/ERP+Financials

31.07.2019 19:02:57 UTC+53 - Info for SAP: Basis Team (S0009580313)

Dear Viera,

We have maintained the credentials in secure access data.

Changes could be related to any field in the master, system takes too long to confirm the changes.

Thanks & regards,

Dinesh Gopalani.

01.08.2019 11:51:41 UTC+53 - Info for SAP: Basis Team (S0009580313)

Dear Viera,

Please note the error is meant for VEP(production) and the screenshots are for VEQ as we do not have
access to production system.

Accordingly, We have also maintained the configurations for VEQ.

Thanks & regards,

Dinesh Gopalani.

06.08.2019 16:57:42 UTC+53 - Reply: SAP

Dear Dinesh,

please update valid logon data into secure area to access the system VEQ, client 200.

Thank you very much in advance.

Best regards

Viera Hanulikova

SAP Product Support

06.08.2019 17:19:16 UTC+53 - Info for SAP: Basis Team (S0009580313)

Dear Viera,

The logon data has been maintained for VEQ(200) and extended uptil 14th August 2019, please check now.

© 2019 SAP SE or an SAP affiliate company. All rights reserved 2 of 6

2019-06-07

Thanks & regards,

Dinesh Gopalani.

07.08.2019 12:35:40 UTC+53 - Reply: SAP

Dear Dinesh,

I still do not see any logon data in secure area for the system VEQ, client 200.

Secure area for the system VEQ is empty.

Please check it.

Thank you very much in advance.

Best regards

Viera Hanulikova

SAP Product Support

07.08.2019 18:32:22 UTC+53 - Info for SAP: Basis Team (S0009580313)

Dear Viera,

There was some confusion on our side due to multiple issues being reported.

The credentials have been maintained now and will be available uptill 14th August.

Thanks & regards,

Dinesh Gopalani.

08.08.2019 19:06:18 UTC+53 - Reply: SAP

Dear Dinesh,

please apply the note 2231013 and check the system behavior.

Best regards

Viera Hanulikova

SAP Product Support

09.08.2019 17:56:29 UTC+53 - Info for SAP: Basis Team (S0009580313)

Dear Viera,

Thanks for the note, it has been successfully implemented but still the system is taking more or less the same

© 2019 SAP SE or an SAP affiliate company. All rights reserved 3 of 6

2019-06-07

amount of time.

Best regards,

Dinesh Gopalani.

14.08.2019 14:37:10 UTC+53 - Reply: SAP

Dear Dinesh,

I have just been logged on to the system VEQ, client 200

and have seen the note 2231013 is not applied in VEQ system.

Please apply this note into system VEQ or provide another system

which this note is applied in and the issue can be reproduced.

Thank you very much in advance.

Best regards

Viera Hanulikova

SAP Product Support

19.08.2019 16:05:39 UTC+53 - Info for SAP: Basis Team (S0009580313)

Dear Viera,

Thank you very much for your support.

The note given worked as required.

We will be closing this incident now.

Best regards,

Dinesh Gopalani.

Contacts

Secondary
Role Name Time Zone Primary Phone E-Mail
Phone

Basis Team vfssapbasissuppo

Reporter UTC+53 +91-7019366005 +91-2261768127
(S0009580313) rt@vfsglobal.com

© 2019 SAP SE or an SAP affiliate company. All rights reserved 4 of 6

2019-06-07

Attachments

File Name Description File Type File Size Created By Created On

16.07.2019
KE52 Response Response time Basis Team
DOC 742.5 KB 14:30:53
time issue.doc issue (S0009580313)
UTC+53

09.08.2019
KE52_still taking tcode is still Basis Team
PNG 65.0 KB 17:56:29
time.PNG taking time (S0009580313)
UTC+53

KBA/SAP Notes

KBA/SAP Note Number Note Text

2231013 KE52: Long runtime for changeable segment

2281599 SAP Remote Support Guideline

How to add logon credentials (S-User ID and password)

1773689 securely to a support incident - SAP ONE Support
Launchpad

Action Log

Changed On Changed At Changed By Action Old Value New Value

Tuesday 14:30:53 Basis Team

Status Not Sent to SAP Sent to SAP
16.07.2019 UTC+53 (S0009580313)

0020751295
14:30:53 Basis Team
Incident created 0000400520
UTC+53 (S0009580313)
2019

14:30:53 Basis Team

Component EC-PCA-MD
UTC+53 (S0009580313)

Friday 12:40:37 Memo/Text

SAP Reply
19.07.2019 UTC+53 changed

12:40:37 SAP Note

SAP 2281599
UTC+53 add./rem.

12:40:37 SAP Note

SAP 1773689
UTC+53 add./rem.

12:40:37
SAP Status Sent to SAP Customer Action
UTC+53

Wed. 31.07.2019 19:02:57 Basis Team Memo/Text Info for SAP

© 2019 SAP SE or an SAP affiliate company. All rights reserved 5 of 6

2019-06-07
UTC+53 (S0009580313) changed

19:02:57 Basis Team

Status Customer Action Sent to SAP
UTC+53 (S0009580313)

Thursday 11:51:41 Basis Team Memo/Text

Info for SAP
01.08.2019 UTC+53 (S0009580313) changed

Tuesday 17:00:27 Memo/Text

SAP Reply
06.08.2019 UTC+53 changed

17:00:27
SAP Status Sent to SAP Customer Action
UTC+53

17:19:16 Basis Team Memo/Text

Info for SAP
UTC+53 (S0009580313) changed

17:19:16 Basis Team

Status Customer Action Sent to SAP
UTC+53 (S0009580313)

12:41:37 Memo/Text
Wed. 07.08.2019 SAP Reply
UTC+53 changed

12:41:37
SAP Status Sent to SAP Customer Action
UTC+53

18:32:22 Basis Team Memo/Text

Info for SAP
UTC+53 (S0009580313) changed

18:32:22 Basis Team

Status Customer Action Sent to SAP
UTC+53 (S0009580313)

Thursday 19:09:36 Memo/Text

SAP Reply
08.08.2019 UTC+53 changed

19:09:36 SAP Note

SAP 2231013
UTC+53 add./rem.

19:09:36
SAP Status Sent to SAP Customer Action
UTC+53

Friday 17:56:29 Basis Team Memo/Text

Info for SAP
09.08.2019 UTC+53 (S0009580313) changed

17:56:29 Basis Team

Status Customer Action Sent to SAP
UTC+53 (S0009580313)

14:42:31 Memo/Text
Wed. 14.08.2019 SAP Reply
UTC+53 changed

14:42:31
SAP Status Sent to SAP Customer Action
UTC+53

Monday 16:05:39 Basis Team Memo/Text

Info for SAP
19.08.2019 UTC+53 (S0009580313) changed

16:05:39 Basis Team

Status Customer Action Sent to SAP
UTC+53 (S0009580313)

© 2019 SAP SE or an SAP affiliate company. All rights reserved 6 of 6