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Contents

Item Page

Introduction by Councillor Ian Auckland 3

Overview & Policy Objectives 5

Parking Provision in Sheffield 6

Our Services 8

Challenges, Representations & Appeals 11

Changes During 2009-10 12

Future Developments / Initiatives 13

Policy and Performance Appraisals 14

Service Delivery Targets 20

Statistics 22

Financial Information 30

Glossary of Terms 32

Parking Services Staff Structure 34

2
Introduction
by COUNCILLOR IAN AUCKLAND,
Cabinet Member, Sustainable Transport and Streetscene
Thank you for taking the time to read this
Annual Report. This is the second annual
report which we have published, in
accordance with the requirements of the
Traffic Management Act 2004. We welcome
the opportunity to inform you how Sheffield
City Council delivers its parking and bus
lane enforcement and associated services
and to place the service in context with our
other road network management duties and
policies.
My key concern is to ensure that the road
network operates at maximum effectiveness,
balances conflicting demands, is fair to law
abiding and observant road users, and is
considerate of any individual circumstances
put forward in mitigation of offences.
We understand that different groups across
the city will have different parking needs.
Our aim is to balance these needs, to make
sure that the system is fair for all. Whilst
parking restrictions are rarely popular with
motorists, without them there would be
significantly higher levels of congestion and
even gridlock. In Sheffield, many of our
streets and properties were built well before
the level of vehicle ownership reached
today’s levels.
Residents, businesses, commuters, people
with disabilities, shoppers, students and
visitors are just some of the groups who
have differing needs for parking and travel.
Traffic and parking management are the
ways that the council makes sure that
available parking areas can be shared in a
fair and transparent way. They are not
revenue raising tools, no “targets” are set,
and any surplus income is invested in traffic
management improvements.
The implementation of the Traffic
Management Act 2004 (Part 6) on 31 March
2008, gave local authorities an opportunity
to review their parking enforcement
operations. Sheffield City Council welcomed
this opportunity.
The main priority of the DfT guidance was to
ensure that the enforcement of parking
restrictions is transparent, consistent and
fair. Sheffield City Council has worked hard
to make sure that its enforcement meets
these three criteria and that it is
proportionate to the circumstances.
The Council tries to be aware that
sometimes there are genuine extenuating
circumstances which result in the issue of a
Penalty Charge Notice (PCN), and the driver
may have done their best to comply with the
restrictions, or have another good cause to
put forward.
We recognise that we have an express duty
to consider “compelling circumstances” and
to exercise discretion in an appropriate way.
In January 2010, the Council’s Cabinet
approved a revised Parking and Bus Lane
Enforcement Policy which recognises our
obIigation to take into account “compelling
circumstances” when dealing with
representations from motorists. In my
dealings with Parking Services, over the
past two years, I have seen clear evidence
that when considering challenges and
representations from the motoring public,
they do allow for circumstances where
drivers have not complied with regulations,
due to events outside their control. Our Civil
Enforcement Officers are also briefed to
take account of “guidance” which may be
found in adjudicator rulings.
3
The vast majority of motorists park legally
and sensibly. Some drivers who receive
PCNs may not have intended to park
illegally and on occasions they may have
misunderstood the nature of the restrictions.
However, motorists do have a responsibility
to take note of restriction signs and to
comply with them. A few seconds taken to
check the signs and lines before leaving the
vehicle will, in most cases, avoid the issue of
a PCN.
Equally we have a responsibility to make
sure that any restrictions are clearly
signposted, and to consider where lessons
could be drawn from the number of
offences committed.
May I add a plea to all road users to be
aware of the meaning of the various signs,
lines and road markings by checking with
the latest version of the Highway Code.
This is available from bookshops but it is
also possible to download details of “Signs
Giving Orders” and “Information Signs &
Road Markings” from the Direct Gov website
using the link below.
http://www.direct.gov.uk/en/TravelAndTrans
port/Highwaycode/Signsandmarkings/index
.htm
Unfortunately, in every town and city, there is
often a small hardcore of motorists who pay
no attention to restrictions and who park
illegally because it is convenient for them,
and they do not consider the inconvenience
to others. This is unacceptable because
irresponsible parking can quickly cause
traffic congestion and pollution. It
significantly increases the number of
accidents and it is unfair on the majority of
motorists who take care to park correctly
and legally. Motorists who act in this way
can expect any PCNs
issued to their vehicles
to be fully enforced.
The following documents
provide helpful
information relating to
parking and how the
enforcement and
appeals processes work.
4
• The British Parking Association in
partnership with the Consumers
Association magazine “Which?” has
published a Guide To Parking.
• P.A.T.R.O.L. (Parking And
Traffic Regulations Outside
London) has published a
guide to the enforcement of
Penalty Charge Notices and
the associated appeals
procedures.
• The Council has a prepared
a Parking Enforcement
Policy document which
gives guidance on how
challenges and
representations will be
dealt with.
All the above publications are
available from the Council’s
Parking Services office, or via
the respective organisation’s
website. Contact details and website
addresses are shown below. These
publications and the appeal process have
been made available specifically to make
the procedures relating to parking
enforcement clear to the motorist.
I hope that you will find this information
helpful and that it demonstrates the
determination of Sheffield City Council to
enforce parking restrictions in a fair,
transparent and consistent manner which is
also “proportionate”, whilst using discretion
where it is appropriate.
Website details
www.sheffield.gov.uk/parking
www.britishparking.co.uk
http://www.patrol-uk.info/downloads/
Process_Map.pdf
Sheffield City Council, Parking
Services, postal address:
P.O. Box 3830,
Sheffield
S1 9AQ
Overview and
Policy Objectives
A limited number of hard copies of this The Council follows strict guidelines and
document will be available in the First Point procedures laid down by the Government
offices across the city, as well as being sent when removing abandoned vehicles. All
to our stakeholders. However, the Parking vehicles that the Council considers to be
Annual Report has principally been abandoned are removed to a compound. If
designed as an online document, in the the vehicle carries a GB number plate the
interests of the environment and to provide Council sends a written Notice to the owner
convenient links to other resources and (using details obtained from the Driver and
information. Vehicle Licensing Agency (DVLA) database)
Our parking facilities are used every day by informing them that their vehicle has been
thousands of people coming to Sheffield to removed and is being held in our custody. If
shop, study, work, or visit the city. Parking the owner wishes to reclaim the vehicle they
controls in Sheffield are essential to keep need to do so within 7 days of the date on
traffic moving safely and to provide access the Notice or the vehicle is disposed of. To
for residents and visitors. Balancing the reclaim their vehicle, owners must satisfy the
needs of residents, visitors, disabled people Council of ownership and pay costs for its
and business is key to the continued removal and storage.
economic growth and success of the city. The Council cannot consider vehicles to be
The availability of car parking is one of the abandoned solely on the grounds of them
main factors in determining whether people not displaying a valid tax disc. Issues
choose to travel by car. To reduce peak hour relating to untaxed vehicles are dealt with
congestion, the amount of long-stay car by DVLA.
parking needs to be controlled.
Our current parking policies (delivered as a
highway and planning authority) are aimed
at reducing the amount of longer stay
parking both within and around the city
centre, with complementary park and ride
sites linking into the city centre along key
Quality Bus Corridors being proposed
wherever possible.
Pricing policy is also specifically geared to
short-stay parking, meeting the needs of
visitors rather than commuters. Maximum
length of stay restrictions are generally
structured to promote short-term parking
and high turnover of spaces in the city
centre, but a degree of long-term parking is
permitted in the outer areas and in some
car parks to meet the needs of different
motorists, such as commuters.

5
Parking Provision in Sheffield
Managing Supply And Demand
Parking space both on and off street is
limited. The growth of vehicle ownership
over the last 10 years in particular has
resulted in increased demand for parking.
This means that we have to manage the
competing demands of all drivers who live
or work in the city and those who visit. This
may involve allocating parking spaces for
specific groups of people, such as disabled
drivers and residents or short term parking,
where the need arises.
Parking provision is regularly reviewed and
the views of residents, businesses and
other stakeholders are taken into account.
These views together with the Council’s
parking and environmental policies are
considered when decisions are made
regarding parking restrictions.
We may consider making changes to:-
• Controlled hours of parking
• Maximum-stay periods
• Type of use for individual parking bays
• Charges tariffs
• Criteria for permit parking zones
6
Environmental Considerations
In line with our commitment to protecting the
environment, we are actively working to
reduce carbon dioxide emissions. Vehicles
in emission categories A and B are offered
free Residents Parking Permits and we also
operate a Green Parking Scheme which
gives free parking in the city centre for LPG
and hybrid vehicles. Further details can be
found on the Council’s website or obtained
from Parking Services.
We have also introduced a number of Car
Club bays. Car Clubs provide quick and
easy access to short term hire and offer an
alternative to owning a vehicle. The aim is to
reduce individual car use, traffic congestion
and pollution. For more information about
using Car Club vehicles please visit
www.citycarclub.co.uk
Bus Lane enforcement is contributing to
sustainable transport objectives by
improving reliability and reducing journey
times. This makes bus and tram travel a
more attractive travel choice and contributes
to reducing the city’s carbon footprint.
City Centre
The Council operates only a minority of the
Off-Street car parks within the city centre,
with most of the car parks operated by
private sector companies such as NCP, Q-
Park, Euro and Britannia. There are a total of
over 7,500 off-street parking spaces in the
city centre, and approximately 1400 on-
street parking spaces.
Details of all the car parks in the city centre
are shown on the Council’s website
www.sheffield.gov.uk/roadsandtransport/
parking
The table on page 8 shows a list of car
parks in the city centre, together with the
number of spaces and the operator details,
where this information is known.
The Council car parks are all “Pay &
Display” and are patrolled by Council Civil
Enforcement Officers. There are other car
parks in the city which are operated by
private sector companies. Some of these
are pay & display whilst others operate on
pay on foot systems where payment is
made upon return to the car park.
Outside the City Centre
Outside the city centre, there are a number
of small car parks which are classed as
“amenity car parks”. In general, charges are
not made for parking in these car parks
unless they fall within one of the permit
parking zones in the peripheral areas
surrounding the city centre (see below).
Permit Parking Zones (PPZs) have been
implemented in some areas which are just
outside the city centre in order to manage
the various demands from residents,
shoppers, businesses and commuters. A
range of different parking spaces are
provided in these areas in order to manage
demand. (Permit Holders, Pay & Display,
Loading Bays, Disabled Badge Bays).
PPZs are now in place in the following
areas: Broomhill, Sharrow Vale,
Crookesmoor, Broomhall and The Groves,
Meadow Street Area, Highfield and
Hillsborough. Reviews of the Broomhill,
Broomhall and The Groves, Crookesmoor
and Sharrow Vale PPZs have recently been
undertaken. Minor changes have been
implemented in Broomhill and Crookesmoor
and changes to the Sharrow Vale Area are
due to be implemented in the coming year,
with the aim of providing different
restrictions to match the requirements of the
residents and businesses, in the various
areas within this existing zone.
7
Our Services

Pay & Display List of City Centre Car Parks

Parking and number of spaces
In the city centre, the Car Park Long or Short-Stay Operator Spaces
Council operates 21 (if specified)
car parks and
around 1400 on- Brown Lane Short SCC 26
street pay & display Carver St Short SCC 58
spaces. In addition Carver Lane Short SCC 71
there are on-street Rockingham St Short SCC 82
pay & display
Charter Row (Atkinsons) NCP 433
spaces and shared
use spaces (permit Rockingham St Short Britannia 85
holders / pay & John Lewis John Lewis 410
display) in the Permit Holly St Euro 20
Parking Zones Charles St Q-Park 500
outside the city
Silver St Short SCC 7
centre. A team of 7
Technical Support Bailey Lane Short SCC 24
Officers maintain Science Park Short SCC 39
over 500 Pay & Fitzwilliam St Short SCC 99
Display machines Eldon St Short SCC 47
across the city.
Brook Hill Long SCC 25
There are a range of Broad Lane Long SCC 27
private sector car
Rockingham Way MSCP Short SCC 251
park operators in the
city and the details Workhouse Lane Long SCC 65
are shown in the Blonk St MSCP NCP 305
table (as far as they Hartshead Square MSCP NCP 505
are known). Campo Lane MSCP NCP 150
Arundel Gate MSCP NCP 558
Furnival Gate MSCP NCP 327
Sidney St NCP 210
Wellington St NCP 438
Victoria Quays MSCP Independent 335
Matilda St MSCP Euro 90
Midland Station MSCP Q-Park 678
Castle Gate MSCP Q-Park 404
Riverside (Millsands) MSCP Q-Park 526
Eyre Street MSCP APCOA 650

8
Parking Permits
• Residents Permits are available for those
people who live within the boundaries of
any of the Permit Parking Zones which
have been established around the city.
There are however some recent
developments which have section 106
(Town and Country Planning Act)
agreements as part of their planning
permission, which do not allow residents
of these developments
to qualify for
parking permits.
In general, up
to two permits
per household
are available,
subject to
proof of
residence and
ownership of a
vehicle.
• Business Permits are
available where a business
can demonstrate that a vehicle is
required for the operation of the
business. Business permits are not
intended to be used for commuting
purposes only.
• Trade Permits in the form of single use
scratch cards are available in books of
25. Traders such as electricians,
plumbers etc may obtain these permits to
enable them to carry on their business
when working in properties situated
within the PPZs.
• Carer permits are available for
professional carers or for relatives or
friends of people living in the area for
whom they are acting as a carer.
• A Green Parking Permit Scheme has
been introduced for the owners of dual
fuelled vehicles or those powered solely
by electricity or gas. For an initial joining
fee of £10 and annual fee of £10, Green
Permit holders may park in the city centre
car parks and on-street parking spaces
without charge. However, maximum-stay
times do remain applicable.
Blue Badge Scheme
The Council receives around 10,000 blue
badge applications per year and there are
currently 24,000 badges in circulation. The
scheme enables people with mobility
difficulties to park in locations where other
drivers cannot, in order that they can get
closer to their ultimate destination. However,
badge holders need to study the
accompanying leaflet as there are certain
locations where the badge does not allow
them to park.
Parking Enforcement
Sheffield City Council took over
responsibility for parking enforcement
under the provisions of the Road Traffic
Act 1991 (as amended) in April 2005.
The Council directly employs the Civil
Enforcement Officers who carry out the
operational enforcement, as well as the staff
who deal with the appeals procedure.
At the time of preparing this report there are
58 Civil Enforcement Officers, 7 Senior Civil
Enforcement Officers and an Operations
Manager.
There are 16 Administration and Processing
Assistants who deal with the permit
applications and all aspects of the
representations and appeals process.
Payment of Penalty Charge Notices (PCNs)
can be made by post, by 24 hour
automated telephone system, via the
Council’s website or in person at Howden
House on Union Street in the city centre.
Informal challenges or representations
against PCNs can be made in writing or by
e-mail or by completing an electronic form
on the Council’s website.
The priorities for parking enforcement are
as follows:-
• Bus Lanes and bus stops
• Peak period waiting and loading (main
roads in and out of the city centre, main
bus routes)
• Single / double yellow lines on strategic
routes
9

• School zig-zags (those with Traffic
Regulation Orders)
• Pedestrianised areas – waiting / loading
restrictions
• Pedestrianised areas, taxi ranks / blue
badge bays
• Pay & Display
• Permits spaces
• Road junctions, where restrictions are in
place
• District shopping areas, where
restrictions are in place.
Bus Lane Enforcement
The Council took over responsibility for the
enforcement of Bus Lanes in the summer of
2007. This began with the enforcement of
the Middlewood Road and Langsett Road
Bus Gates at Hillsborough. This was then
followed by the introduction of enforcement
of the Bus Gate at The Wicker. In June 2010,
enforcement of Glossop Road Bus Gate
commenced with warning notices for 2
months. Full enforcement, issuing PCNs
commenced in late August. Enforcement of
additional Bus Lane / Bus Gate restrictions
is planned to be implemented in the future.
Enforcement is carried out by CCTV
cameras and Penalty Charge Notices
(PCNs) are issued by post.
Staffing Structure
The Parking Services staffing structure is
shown on page 37.
10
Challenges,
Representations
All Penalty Charge Notices (PCNs) contain
details of how to pay and how to make an
appeal. City Council staff deal with
responding to correspondence at all stages
of the appeals process.
In addition there is information on our
website about the appeals process and also
information regarding the meaning of the
common signs and road markings used to
denote parking restrictions.
We want our letters to give clear information
about the processes and our staff are
committed to adopting a fair, transparent
and consistent approach to challenges,
representations and appeals against PCNs.
It is clear that the Parking Services staff are
using appropriate discretion in relation to
compelling circumstances, in accordance
with the adopted Parking Enforcement
Policy, as the rate of cancellation is higher
than last year (see pages 22 to 24).
At times, we have suffered from
correspondence backlogs due to the
fluctuation in levels of correspondence
received. We are committed to resolving this
issue and we are currently in the process of
purchasing a new software system which
will improve our response times
considerably.
and Appeals
In brief, the stages in the appeals process
are as follows:-
1. Informal Challenge
The driver of the vehicle which has been
issued with a PCN may write to the
Council’s Parking Services if he / she
considers that a PCN has been issued
incorrectly or there are compelling
circumstances why it should be
cancelled. The postal address and e-mail
address are both shown on the reverse of
the PCN. Shortly, the e-mail address will
be replaced by the website address as
we will be introducing a web form which
motorists will be able to complete. This
will be sent directly into our new software
system, which will enable us to respond
more quickly to challenges sent from the
website.
Please note that our policy is to respond
to only one informal challenge per PCN,
due to the availability of further stages in
the appeals process.
2. Formal Representation
If payment is not received within 28 days
of the date that a PCN is issued, the
Council will make an enquiry of DVLA to
find out the details of the owner of the
vehicle. A Notice To Owner will then be
issued requesting payment of the full
amount of the Penalty Charge Notice.
At this stage the vehicle owner has the
opportunity to make formal
representations to the Council giving
reasons why the PCN has been
incorrectly issued, reasons why the
owner is not liable or compelling reasons
why the PCN should be cancelled.
3. Appeal to the Traffic Penalty Tribunal
In the event that formal representations at
stage 2, above are rejected by the
Council, the owner of the vehicle (or hirer
if the vehicle was on hire when the PCN
was issued), may appeal to the Traffic
Penalty Tribunal. The form to make the
appeal is included with the Council’s
rejection letter.
The decision by the Adjudicator at the
Traffic Penalty Tribunal is normally final
and unless there has been an error in the
interpretation of the law, there is no
further avenue for appeal. If an appeal is
allowed, the Adjudicator will inform the
owner and the Council in writing and the
PCN will be cancelled.
If the appeal is dismissed, the vehicle
owner will be informed that the full
Penalty Charge is payable.
The appellant can choose to have a
postal decision, a personal hearing at the
town or city of his / her choice, from the
locations listed on the appeal form, or a
telephone hearing.
11
 Changes During 2009-10
Permit Parking Zones
There have been a number of changes
within the Permit Parking Zones (PPZ)
during 2009-10. The Highfield Area PPZ was
implemented in March 2010 and a small
area of Hillsborough is being implemented
as this report goes to press. A wider area of
Hillsborough is still under consultation and
may progress later in the 2010-11 financial
year if it is generally supported by local
residents and businesses.
Ring-Go – pay for parking by
mobile phone
In January 2010, our new “Ring-Go” system
was introduced in the city centre. This
system provides a means of making
payment for parking fees by mobile
telephone. It works by the motorist
registering vehicle details and credit or
debit card details with the provider
company. This can be done by mobile
telephone at the time of paying the first
parking fee, or can be done on-line by
visiting the Ring-Go website.
12
www.myringgo.com Once registered, a
short telephone call is made to pay for a
parking session at the time of parking. The
traditional pay & display method of payment
is still available, but Ring-Go provides an
additional and more convenient method of
payment for some drivers.
The main benefits are:
• No need to have exact coins available for
pay & display machines
• Helps to avoid parking penalties due to
lost or badly displayed tickets
• Helps to avoid parking penalties due to
the expiry of a ticket
(a reminder text can be requested at the
time of the initial payment).
Enforcement Of Glossop Road Bus
Gate
Enforcement of the Glossop Road Bus Gate
began in June 2010, with a two month
period of warning notices. Full enforcement
commenced on 23 August 2010. Early
indications are that the level of
contraventions is fairly low at around 20 per
day. Perhaps this is not surprising as the
restriction has been in place for a number of
years and it only applies for 21/2 hours per
day, Monday to Friday.
Future Development /
Initiatives
We are currently in the process of ordering Improved Response Times
a new software system which will improve
our ability to deal with applications for The system will also include a
parking permits and process challenges, correspondence module which will improve
formal representations and appeals to the the consistency and customer friendly
Traffic Penalty Tribunal in respect of Penalty nature of our responses and reduce the
Charge Notices. time taken to process them. We expect that
once the new system is implemented, the
quality and speed of our service response
Online Services will show significant improvement.
The new system will enable us to provide an Implementation should be completed before
on-line service for permit applications and the end of the current calendar year (2010).
also motorists who have received a Penalty
Charge Notices for parking or bus lane
contraventions will be able to submit
informal challenges or formal
representations by completing an on-line
form. The details from the on-line form will
be sent directly into the new system,
removing the necessity to manually scan
documents.

13
 Policy and
Performance Appraisals
Road Safety
Much activity centres on improved
information and discussions with drivers
about driving safely, focusing on improved
education, training and publicity to highlight
what parts of our highway network are more
likely to suffer from accidents and why – in
an attempt to better inform drivers how and
why accidents happen. The current
outcome is that Sheffield has had one of its
lowest ever totals of “killed and seriously
injured” over the last year.
Traffic Flow
Sheffield leads on behalf of the South
Yorkshire Local Transport Plan (LTP)
Partnership in contributing towards the
government’s national target for tackling
congestion, and also leads on many
Network Management Plan aspects of the
Traffic Management Act.
The national congestion target is composed
of the ten largest urban areas in England.
To date, South Yorkshire is one of the
strongest performing LTP areas in delivering
improved person journey times across a
range of Key Routes (those main roads
which provide the main arteries to and
between our four main urban centres),
despite a continued increase in background
traffic flows – one of only a few areas where
flows were still increasing in 2008/09.
One further example of this is that “tackling
congestion” is one of the Council’s Core
Priorities and has been adopted as a ‘Local
Area Agreement’ target. A significantly
increased share of the Council’s LTP funds
has been allocated towards congestion
management schemes over the last year,
together with delivery of a new central
14
Traffic Control Centre and ‘Intelligent
Transport’ information system managed by
our Urban Traffic Control team.
Changing Travel Behaviour
Smarter Travel Choices are now an
established part of our Traffic Management
strategy (e.g. the Intelligent Transport
Systems described above), acknowledging
the need to provide high quality information
to drivers about how routes are working,
and what alternative choices of travel are
available to people. Workplace Travel Plans
are now proving to be an effective way of
raising awareness about travel choices
specific to individual organisations, and the
Council, Universities, Hospitals and several
other large employers in Sheffield now all
have their own Travel Plans.
Meeting our (mandatory) LTP targets, and
our agreed LAA targets for managing
congestion, for reducing public transport
journey times and hence increasing public
transport patronage are all reliant on a
change in overall travel behaviour, given
likely future levels of funding
Air Quality issues
Emissions from traffic form one of the major
components of air pollution and as one of
the impacts of congestion, need to be
seriously considered as part of any
sustainable access strategies – particularly
when considering the impact of new
development. Air Quality has slightly
improved in Sheffield over the last year, but
much of the built-up urban area of Sheffield
and Rotherham is still on the threshold of
requiring an Air Quality Management Area
as defined by government standards. The
M1 motorway passing between the two
centres further adds to this.
Because of this and new government
guidance for LTP3 regarding Climate
Change, the Council has recently launched
its Carbon Reduction strategy, within which
a significant reduction in the tonnage of
carbon produced by traffic is targetted.
This will require a radical change in our
collective travel behaviour if our local and
national Air Quality targets and standards
are to be met.

Encouraging Low Emission

vehicles
As detailed above on page 9, a Green
Parking Scheme is in place in the city centre
in order to encourage the use of low
emission vehicles.
With effect from September 2009 the
Council introduced free residents / business
parking permits for vehicles in category “A”
and “B” vehicle excise duty bands. These
are vehicles with the lowest level of
emissions.

Consultations – permit
applications service
Parking Services consulted applicants for
residents’ parking permits in order to assess
the level of customer satisfaction with the
application process. The results of the
consultation are shown below.

15
 Question Responses
1. Did you apply for a new New Permit Renewal Amendment
permit, make a renewal or make an
amendment to an existing permit? 35.3% 60.0% 4.7%
2. What type of permit did you Resident Visitor Business Carer Green
apply for? Parking
Scheme
64.5% 21.2% 10.4% 2.0% 2.0%
Very Satisfied Neither Dissatisfied Very
Satisfied Satisfied nor Dissatisfied
Dissatisfied
3. How satisfied were you with the 36.9% 43.1% 7.5% 8.9% 3.6%
information advising how to apply?
4. How satisfied were you that the 42.8% 41.3% 8.5% 3.2% 4.1%
application form was clear and
easy to fill in?
5. How satisfied were you with 41.3% 34.2% 7.2% 11.3% 6.1%
the time it took to receive a permit?
6. How satisfied were you with
the professionalism and knowledge 37.2% 34.9% 18.2% 7.0% 2.6%
of staff to deal with your queries /
application?
7. Overall, how satisfied were you 37.0% 40.7% 8.5% 9.7% 4.0%
with the service you have received?
8. How would you prefer to apply Telephone Face To Face Website Post
for a permit?
17.7% 6.1% 49.7% 26.6%

Most popular suggestions for improvement

Process takes too long / delay in sending forms 10.1%

Should be able to do on-line applications and payment 7.5%

Providing copies of documents each time unnecessary / could have “no change from previous” 4.8%

16
Response To The Above believe that the level of enforcement is
about right. The table below shows the
Suggestions For Improvement results:
We are currently in the process of
implementing a new parking enforcement Permit Zone % of respondents who
and permit processing system. The new believe that the level
system will enable us to offer an improved of enforcement is
service which will include a facility to apply about right
and make payment for permits on-line. This Broomhill 44%
will significantly improve convenience for our
customers and the time taken for permits to Broomhall and the Groves 46%
be issued. We are also considering whether Sharrow Vale 52%
up to 3 annual renewals could be
processed without the need to provide Crookesmoor 57%
documentation every time, when the details
have not changed from the previous We are aware of specific issues associated
application. with overstaying in bays within local
shopping areas and appropriate
Other Consultation enforcement action is being taken.
The enforcement of restrictions within the In addition, our scheme reviews ask local
PPZs is crucial to the successful operation residents and businesses whether parking
of permit parking schemes. in their area has improved. Again, on
The enforcement of each of the zones is average around half the respondents
self-financing from parking permits, pay & believe the parking situation has improved
display ticket revenues and PCN income. since the introduction of a Permit Parking
Penalty charge income within the zones is Scheme. The results by scheme are shown
continuing at a steady level at present, but below.
this may decrease over time as the permit In Crookesmoor, 50% of respondents said
schemes become more established and the parking situation has improved in the
better known to the public. Permit Parking Scheme area overall, 29%
A series of Permit Parking Scheme Reviews disagreed, 21% were not sure.
have revealed that on average, around half
the respondents (residents and businesses)

Responses to the question:

“Has the parking situation on your road improved since the introduction of the parking permit zone?”
Permit Zone Agree Disagree Don’t know Not stated
Broomhill 54% 37% 8% 1%
Broomhall and the Groves 54% 29% 16% 1%
Sharrow Vale 45% 41% 10% 4%
Crookesmoor 55% 35% 10% 0%

17
 In-House Parking Enforcement
When the Council took over responsibility for
Decriminalised Parking Enforcement in
2005, it was decided that the existing in-
house Operational Enforcement Team
should be expanded. The existing team had
previously been responsible for the
enforcement of On-Street and Off-Street pay
& display parking under the Road Traffic
Regulation Act 1984. There was therefore
existing experience in-house, although
training was required in respect of the
additional contraventions and legal
procedures in respect of the Road Traffic
Act 1991.
Experience since 2005, compared with
other authorities which have decided to
contract out their operational enforcement,
has been favourable. The Council’s Parking
Services Manager has previous experience
of working with a contracted out
enforcement operation and in his opinion,
the quality of in-house Civil Enforcement
Officers (CEOs) is better and turnover of
staff is significantly lower. In fact since
2005, the only turnover of operational
enforcement staff has been due to health
issues or retirement. The experience
reported in respect of a contracted out
operation is that staff turnover has been in
the region of 50% per annum. There are
obvious cost implications for this level of
turnover and the quality of PCNs issued
also tends to suffer in these circumstances.
Quality of PCNs is an important factor, since
errors by CEOs such as incorrect location,
registration number, or contravention code
will inevitably result in cancellations.
Cancellations due to CEO errors represent
only 0.66% of all PCNs issued (i.e. less than
1 in 150 PCNs issued) and this indicates
that CEOs are performing extremely well in
terms of quality.
Reviews of Existing restrictions,
TROs, signs and road markings
The quality and accuracy of the signs and
lines which denote parking restrictions is
crucial to quality enforcement, particularly in
18
the city centre areas. A systematic review of
the signs and lines has been ongoing
throughout the last two years. Successive
small areas have been reviewed and
schedules of work have then been passed
to the in-house team responsible for line
marking and signs manufacture. Any issues
where the Traffic Regulation Order has
differed from the signs and lines on-street
have been referred to Traffic Regulations
staff to be resolved. Appropriate action has
then been taken to either mark and sign in
accordance with the TRO, or to amend the
TRO as appropriate. This work is ongoing
and will continue until all areas are up to the
required standard.
In 2008-9 a review of the various different
pay & display zones in the city centre, was
undertaken. This was due to the fact that
new developments in the city centre have
changed the areas of demand for parking.
The strategy is to have a maximum-stay of
one hour for on-street spaces in the busiest
areas of retail activity, in order to encourage
turnover. Slightly further out from the busiest
areas, there are two-hour maximum-stay
parking bays. Finally on the outer areas of
the city centre there are a small number of
10 hour maximum-stay parking bays.
In addition to the above work, CEOs report
missing or defective signs and lines as part
of their routine duties. This information is
passed on to our in-house Maintenance &
Development Officer who then arranges the
replacement signs or lines in conjunction
with the Traffic Regulations team and the in-
house signs and lines service.
Training and quality of service
delivery
All Civil Enforcement Officers have
completed NVQs in parking enforcement (or
are in the latter stages of doing so). There
have been changes to the method of NVQ
assessment in recent years and this has
meant that the CEOs are observed whilst
out on enforcement patrols. This method is
much more practical and CEOs are better
able to demonstrate their competence and
understanding of the role than when
assessment was done by providing a
portfolio of paper based evidence. The
CEOs are much more enthusiastic about
being able to demonstrate their skills,
knowledge and understanding “out on the
street”, rather than having to spend a great
deal of time collecting documentary
evidence and writing statements to prove
their competence.
Quality of service in respect of the appeals
process is also a very important aspect and
it is recognised that over the past two years,
the administration team have worked under
extreme pressure – mainly due to the
volume of representations received in
respect of Bus Lane PCNs.
The administration and processing team are
a highly committed group of people, who
cope admirably with the pressures of
dealing with informal challenges,
representations and appeals. They received
additional training in preparation for the
implementation of the Traffic Management
Act 2004 (Part 6) in March 2008 and the
revised procedures are now well
established. The staff have shown a
willingness to learn all aspects of the
procedure and this means that there is
expertise across the entire team in relation
to all of the stages of the enforcement /
appeals process.
Initial training for administration and
processing staff was by attending a formal
training course which covered both the
operational enforcement procedures and
knowledge as well as the aspects of
dealing with challenges, representations
and appeals. Following this, “on the job”
training has supplemented the initial
learning.
Enforcement Issues / Problems
There is evidence from parking and bus
lane enforcement that a small but significant
number of motorists do not notice the signs
(and lines) which denote restrictions.
When parking, there is always an
opportunity to do this on foot. However, with
regard to Bus Lane / Gate restrictions, it is
becoming clear that many motorists use the
convenience of Satellite Navigation
equipment and this frequently results in a
lack of attention to local signs. In addition it
is becoming evident that the satellite
navigation equipment companies do not
always update their software promptly with
changes to routes and restrictions.
The level of bus lane contraventions at
Hillsborough and The Wicker has reduced
significantly since revised signs and road
markings were introduced in the summer of
2009.
It is noticeable that public opinion
(expressed on discussion websites such as
Sheffield Forum) is divided with as many
people stating that in their opinion the signs
are absolutely clear, as those who state that
they are not clear.
The root of the problem with regard to the
Wicker Bus Gate seems to be that some
motorists have not recognised the signs
which direct them to use the new Inner
Relief Road (Cutlers Gate / Derek Dooley
Way), rather than the old routes through the
Wicker if travelling towards Burngreave or
Attercliffe and via Bridge Street and West
Bar if travelling towards the Hillsborough,
Broomhill, Walkley areas. Also, some
motorists seem to miss the signs towards
the new Inner Relief Road from the inbound
lanes of the Sheffield Parkway.
The Council has addressed these problems
by further improving the Bus Gate signs and
road markings at The Wicker and also by
altering junctions and improving signs at the
large Park Square traffic island close to the
city centre.
19
 Service Delivery Targets
Enforcement
For most of the year 2009-10 challenges
and representations have been responded
to within 28 days. At the time of writing this
report, the effect of the summer holidays on
staffing levels has meant that the response
time has increased to around 42 days.
The forthcoming implementation of the new
parking enforcement software system will
enable us to reduce the response times and
we hope to be able to improve performance
in this regard, so that in due course we can
consistently respond within 14 days.
20
Permit applications
The introduction of additional parking permit
zones has increased the number of
applications by a factor of over 300% over
the last 3 years. In general, we have
consistently achieved a turnround time of 5
working days or less with regard to permit
applications.
This summer (2010) there has been a very
early start to the applications “season” for
students. This appears to have been
caused by the fact that the landlords of the
many new student apartments are insisting
that the tenancies are taken from July rather
than September. This may means that the
usual September peak period of
applications may be more manageable.
However, it has resulted in a temporary
backlog of permit applications during July
and August although this has now been
resolved.
 Collection Rates
11.91%

1.15% Parking PCNs - Recovery Rate

9.39% The collection rate for Parking PCNs is 77.55%

% Paid
% Cancelled
% Written off
77.5%
% Still Pursuing

1.86% 3.70%

12.01%
Bus Lane PCNs - Recovery Rate
The collection rate for Bus Lane PCNs is 82.43%

% Paid
% Cancelled
% Written off
82.43%
% Still Pursuing

9.85%
All PCNs - Overall Recovery Rate
1.33% We are achieving an overall collection rate for all
PCNs of 78.77%.
10.05%
Bearing in mind that 10.05% of PCNs were
cancelled, the realistic maximum which could be
achieved would be 89.95%. It is accepted that a
percentage of DVLA records are out of date (i.e.
the vehicle owner details have not been updated)
and therefore this would reduce the possible
collection rate still further, to around 80%. The
achievement of a collection rate of 77.55% must
therefore be seen as an excellent result.
78.77%
% Paid We anticipate that with reduced response times
% Cancelled with the implementation of our new system, there
is scope for further improvement in the future.
% Written off
% Still Pursuing

21
 Statistics

Parking PCNs
Description Total PCNs On-Street Off-Street 2008-9
2009-10
Number of Higher Level PCNs issued 39,626 38,799 827
Number of Lower Level PCNs issued 16,692 13,274 3,418
Total Number of PCNs issued 56,318 60,667
Number of PCNs paid 43,672 44,633
Number of PCNs paid at discounted rate 39,628 38,800
Number of PCNs against which formal or informal 15,811 20,855
representations were mad
Number of PCNs cancelled as a result of formal or 4810 Unable To Separate Data 3,312
informal representation
Number of PCNs cancelled for other reasons 478 389
(e.g. CEO error)
Number of PCNs written off for other reasons (e.g. 641 713
keeper untraceable)

Description % On-Street Off-Street %

2009-10 2008-9
Percentage of Higher Level PCNs issued 70.36% 74.51% 19.48% 68.88%
Percentage of Lower Level PCNs issued 29.64% 25.49% 80.52% 31.12%
Percentage of PCNs paid 77.55% 73.57%
Percentage of PCNs paid at discounted rate 70.36% 63.96%
Percentage of PCNs against which formal or 28.07% 34.38%
informal representations were made
Percentage of PCNs cancelled as a result of formal 8.54% Unable To Separate Data 5.46%
or informal representation
Percentage of PCNs cancelled for other reasons 0.85% 0.64%
(e.g. Operator error)
Percentage of PCNs written off for other reasons 1.15% 1.18%
(e.g. keeper untraceable)

22
PCNs Issued Month By Month - Higher/Lower Rate

6,000

5,000

4,000
Number Issued

3,000

2,000

1,000

0
Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10
Month

Lower Rate PCNs

Higher Rate PCNs

The above graph shows the number of Higher Rate and Lower Rate Parking PCNs
issued, each month throughout 2009-10.

23
 Parking PCNs cancelled - reasons for cancellation

No. No.
Cancellation Reason Cancellation Reason
cancelled cancelled
Permit holder 1,050 Valid Ring-go Session 21
Valid P & D Ticket 866 Admin error 18
General cancellation 676 No Contest Appeal 18
Disabled Badge / 531 HH Printer Failure 14
Disabled Badge 1st Offence
Loading/Delivery/collection 322 No valid TRO in place 13
PA error 294 Traffic Penalty Tribunal decision 13
PCN not printed by external print bureau 197 Stolen car 12
Permit application in progress 184 Bay Suspension in place 10
Gesture of goodwill 112 Duplicate PCN issued for same 9
contravention
Signing & lining incorrect 111 System error 7
Machine Fault 106 Dispensation 6
Medical Evidence provided 91 Postal PCN not served correctly 6
System error - too late to issue PCN 89 Gone for Change 5
Breakdown evidence provided 78 Statutory Undertakings (or similar) 4
carrying out works
On higher authority from management 76 Test Ticket for TMA / Psion 4
Compassionate Reason 60 Driver gone for change 3
PA input wrong location / v.r.m. 53 Incorrect vehicle make 3
Mitigating circumstances 44 Marked Police car 3
Driver returned-PCN 41 Instructed by a police officer to park 2
not served/issued correctly
Restricted Zone - First Offence 38 Amendments to PPZ TRO Not in place at 1
PCN date
Poor Signage 37 HH not served-case not progressed in 1
accordance with TMA
Unmarked Police Cars on business 34 Liquidation 1
Wrong Contravention Code 23 Lost Car Keys 1
Total Number of Cancellations 5,288

24
PCNs Issued By Contravention
From 31 March 2008, there have been two levels of charge for parking contraventions. The
more serious contraventions are now charged at the higher level of £70 (£35 if paid within 14
days of service). Less serious contraventions are charged at the lower level of £50 (£25 if
paid within 14 days of service). The tables below show each of the contraventions and how
many have been issued during the period April 2009 to March 2010.

Higher Level Contraventions Issued

On Street
01 Parked in a restricted street during prescribed hours 12,530
02 Parked or loading/unloading in a restricted street where waiting and loading/unloading 7,049
restrictions are in force
12 Parked in a residents' or shared use parking space without clearly displaying either a permit or a 2,853
voucher or pay and display ticket issued for that place
16 Parked in a permit space without displaying a valid permit 9,162
21 Parked in a suspended bay/space or part of bay/space 1
23 Parked in a parking place or area not designated for that class of vehicle 681
25 Parked in a loading place during restricted hours without loading 1,911
40 Parked in a designated disabled person's parking place without clearly displaying a valid 1,446
disabled person's badge and parking disc.
45 Parked on a taxi rank 1,354
46 Stopped where prohibited (on a red route or clearway) 1,445
47 Stopped on a restricted bus stop/stand 364
49 Parked wholly or partly on a cycle track or lane 3
Total 38,799

Off-Street
81 Parked in a restricted area in a car park 4
85 Parked in a permit bay without clearly displaying a valid permit 730
87 Parked in a disabled person's parking space without clearly displaying a valid disabled person's 24
badge and parking disc.
99 Stopped on a pedestrian crossing and/or crossing area marked by zig-zags 69
Total 827

25
 Lower Level Contraventions Issued

On-Street
05 Parked after the expiry of paid for time. 5,033
06 Parked without clearly displaying a valid pay & display ticket 4,748
07 Parked with payment made to extend the stay beyond initial time 51
19 Parked in a parking place without clearly displaying the required permit or pay and display ticket 2,116
22 Reparked in the same parking place within the specified time of leaving zone 21
24 Not parked correctly within the markings of the bay or space 70
30 Parked for longer than permitted 1,235
Total 13,274

Off-Street
82 Parked after the expiry of time paid for. 1,332
83 Parked in a car park without clearly displaying a valid pay & display ticket 2,022
84 Parked with additional payment made to extend the stay beyond time first purchased 2
86 Parked beyond the bay markings 62
Total 3,418

Bus Lane PCNs

Description Number Number

2009-10 2008-9
Number of PCNs issued 18,882 24,544
Number of PCNs paid 15,564 17,169
Number of PCNs paid at discounted rate 14,266 13,888
Number of PCNs against which formal or informal representations were made 3,621 3,533
Number of PCNs cancelled as a result of formal or informal representation 2,245 256
Number of PCNs cancelled for other reasons (e.g. Operator error) 52 42
Number of PCNs written off for other reasons (e.g. keeper untraceable) 351 182

Description % 2009-10 % 2008-9

Percentage of PCNs paid 82.43% 69.95%
Percentage of PCNs paid at discounted rate 75.55% 56.58%
Percentage of PCNs against which formal or informal representations were made 19.18% 14.39%
Percentage of PCNs cancelled as a result of formal or informal representation 11.74% 1.04%
Percentage of PCNs cancelled for other reasons (e.g. Operator error) 0.27% 0.17%
Percentage of PCNs written off for other reasons (e.g. keeper untraceable) 1.83% 0.74%

26
Bus Lane PCNs cancelled - reasons for cancellation

Cancellation Reason No. Cancellation Reason No.

Cancelled Cancelled
Adjudicators decision on review of 277 Non compliant PCN - 28 day payment 1
signs/lines period not stated
CCTV date not set correctly 2 On higher authority from management 8
CCTV Operator error 41 PCN not printed by external print bureau 1188
CCTV-Quality of evidence 4 permit holder 5
Compassionate Reason 8 Signing & lining incorrect 1
Council decision to cancel due to 12 Signs at Hillsborough not changed 42
adjudication decision
Duplicate PCN issued for same 4 Statutory Undertakings (or similar) 5
contravention carrying out works
Exempt vehicles CCTV 331 stolen car 1
General cancellation 29 System error 6
Gesture of goodwill 14 System error - too late to issue PCN 1
Hillsborough- between 11-3 no 7 Traffic Penalty Tribunal decision 2
enforcement
Incorrect method of service on Postal 3 Unmarked Police Cars on business 28
PCN/not served correctly
Medical Evidence provided 3 Wicker improvements to road markings 187
and layout
Mitigating circumstances 3 Other reasons for cancellation 82
No Contest Appeal 2 Total Number of Cancellations 2297

27
 Traffic Penalty Tribunal Parking PCNs
The tables below show a comparison of all The statistics for parking PCNs show that
eight core cities in respect of PCNs which the percentage of cases referred to the
have been appealed to the Traffic Penalty tribunal for Sheffield City Council is slightly
Tribunal. Only five of the core cities below the average of all eight core cities.
currently carry out bus lane enforcement. The percentage of cases not contested and
cases allowed by the Adjudicator are
slightly above average, where as the
percentage of appeals refused by the
Adjudicator is slightly below the average.
SPA/PPA Appeals PCN’s Rate of Not Allowed by Total Refused by Awaiting
Area Rec’d issued appeal per Contested by Adjudicator allowed Adjudicator decision
PCN council incl. not incl. out of
contested time and
by council withdrawn by
appellant

All 14,269 4,245,998 0.34% 3,880 4,188 8,068 5,804 397

Councils 27% 29% 57% 41% 3%
Sheffield 162 56,312 0.29% 59 39 98 61 3
April 09 - 36% 24% 60% 38% 2%
Mar 10
Birmingham 831 135,554 0.61% 317 143 460 360 11
Apr 09 - 38% 17% 55% 43% 1%
Mar 10
Bristol 200 60,278 0.33% 74 46 120 76 4
Apr 09 - 37% 23% 60% 38% 2%
Mar 10
Leeds 135 121,416 0.11% 26 33 59 70 6
Apr 09 - 19% 24% 44% 52% 4%
Mar 10
Liverpool 410 67,742 0.61% 71 141 212 179 19
Apr 09 - 17% 34% 52% 44% 5%
Mar 10
Manchester 620 127,149 0.49% 154 189 343 249 28
Apr 09 - 25% 30% 55% 40% 5%
Mar 10
Newcastle 123 68,641 0.18% 20 25 45 76 2
upon Tyne 16% 20% 37% 62% 2%
Apr 09 -
Mar 10
Nottingham 195 65,196 0.30% 80 28 108 83 4
Apr 09 - 41% 14% 55% 43% 2%
Mar 10
Average of 314 80,747 0.33% 100 81 181 144 10
Core Cities 29% 23% 52% 45% 3%

28
Bus Lane PCNs
The statistics for bus lane PCNs show that
the percentage of cases referred to the
tribunal for Sheffield City Council is slightly
above the average of all five core cities
which carry out bus lane enforcement. The
percentage of cases not contested is
slightly below the average and the
percentage of cases allowed by the
Adjudicator is slightly above average, as is
the percentage of appeals refused by the
Adjudicator

SPA/PPA Appeals PCN’s Rate of Not Allowed by Total Refused by Awaiting

Area Rec’d issued appeal per Contested by Adjudicator allowed Adjudicator decision
PCN council incl. not incl. out of
contested time and
by council withdrawn by
appellant

All Areas 634 172,390 0.37% 237 175 412 187 35

Apr 09 - 37% 28% 65% 29% 6%
Mar 10
Sheffield 87 18,882 0.46% 43 21 64 22 1
Apr 09 - 49% 24% 74% 25% 1%
Mar 10
Bristol 8 4,216 0.19% 5 3 8 0 0
Nov 09 - 63% 38% 100% 0% 0%
Mar 10
Liverpool 5 28,642 0.02% 5 0 5 0 0
Sept 09 - 100% 0% 100% 0% 0%
Mar 10
Manchester 166 37,161 0.45% 33 40 73 89 4
Apr 09 20% 24% 44% 54% 2%
Mar 10
Nottingham 52 10,716 0.49% 19 13 32 20 0
Apr 09 - 37% 25% 62% 38% 0%
Mar 10
Average of 63.6 19,923 0.32% 21 15.4 36.4 26.2 1
Core Cities 53.67% 22.15% 75.82% 23.47% 0.71%

29
 Financial Information

The income and expenditure for Parking Services for the financial year 2009-10 was as
shown below. The comparative figures for 2008-9 are also shown.

Description 2009-10 2008-9

Income
PCN Income 1,756,612 1,781,312
Fees & Charges (Pay & Display, residents parking permits etc) 4,192,705 4,403,776
Other Income 0 4,591
Re-charges 857,836 691,896
Total Income 6,807,153 6,881,575

Expenditure
Employee Costs 2,196,515 2,187,745
Premises Costs 1,161,364 1,203,421
Transport 100,328 85,704
Supplies & Services 516,071 563,847
Support Services 723,330 799,831
Total Expenditure 4,697,608 4,840,548

Net Surplus 2,109,545 2,041,027

The surplus generated from the City Council’s parking activities contributes to the overall
provision of Transportation, Parking and Highway services in the city.

30
The income and expenditure for Bus Lane Enforcement for the financial year 2009-10 was as
shown below. The comparative figures for 2008-9 are also shown.

Description 2009-10 2008-9

PCN Income 583,479 419,603
Total Income 583,479 419,603

Expenditure
Employee Costs (see note 1 below) 0 16,664
Premises Costs 0 0
Transport 0 0
Supplies & services 161,890 176,855
Support Services 309,996 144,000
Capital Financing Costs 111,593 199,084
Total Expenditure 583,479 536,603

Net Surplus / Net Cost (see note 2) 0 - 117,000

Notes to above financial information

1. Employees involved in Bus Lane enforcement are now based in separate service areas and
costs are therefore contained within Support Services costs.
2. The net cost in 2008-9 resulted from refunds of Bus Lane PCNs in connection with
Hillsborough Bus Lane enforcement.

31
 Glossary of Terms

Abbreviation Full Term Explanantion

Bus Gate An area of road where only Buses and certain other classes of
vehicle (as signed) may travel. Other vehicles must take an
alternative route which will be signed in advance of the Bus Gate.
Bus Lane A lane along a road where only buses and certain other classes of
vehicle may travel. Other vehicles must use the alternative lane,
usually running parallel to the bus lane.
Challenge A challenge is an objection made against a Penalty Charge Notice
(PCN) which has been affixed to a vehicle or handed to the driver
before the issue of a Notice to Owner.
CEO Civil Enforcement Officer CEOs are the people who carry out enforcement of the parking
restrictions on behalf of the local authority. In Sheffield they are
directly employed by the Council.
CPE Civil Parking Parking enforcement carried out by local authorities under the Traffic
Enforcement Management Act 2004 which is civil (rather than criminal) law
Contravention A contravention is failure by a motorist to comply with traffic or
parking regulations.
CPZ Controlled Parking Zone An area in which parking restrictions are in place, usually including
parking bays which have restricted use at certain times. A single
yellow line in the area covered by a CPZ means "no waiting" during
the period that the zone is in operation. Motorists need to check the
zone entry signs which show the hours of operation of the zone.
DPE Decriminalised Parking The previous term for CPE when enforcement was carried out under
Enforcement the Road Traffic Act 1991
DfT Department for Transport The government department which is responsible for transport
issues, including the issue of Statutory and Operational guidance in
relation to CPE
DVLA Drivers & Vehicle The agency responsible for maintaining records relating to vehicles
Licensing Agency and drivers in the UK.
LAA Local Area Agreement LAAs set out the priorities for a local area, agreed between central
government and a local area (the local authority and Local Strategic
Partnership) and other key partners at the local level.
LTP Local Transport Plan The plan which covers the Council’s proposals for dealing with
transport issues
NVQ National Vocational A qualification related to a particular job role, which when passed,
Qualification usually demonstrates competence in carrying out that role.

32
NTO Notice To Owner A Notice to Owner is a statutory notice served by the authority to the
person they believe is the owner of a vehicle which has been issued
with a Penalty Charge Notice. This notice is served for parking
contraventions where a penalty issued by a CEO remains unpaid after
28 days. Within 28 days of the Notice to Owner, the owner is
required to either make payment of the full penalty charge or make
representations against liability for the charge.
PATROL Parking and Traffic The body responsible for the management of the Traffic Penalty
Regulations Outside Tribunal
London
P&D Pay & Display The means of paying for parking, whereby a ticket is purchased from
a nearby machine and is then displayed on the vehicle, as proof of
payment. The ticket shows the expiry time of the period for which
parking has been paid.
PCN Penalty Charge Notice The notice which is issued when a parking contravention has taken
place. A PCN can be affixed to the vehicle, handed to the driver, or in
certain circumstances issued by post to the registered keeper of the
vehicle.
PPZ Permit Parking Zone An area in which parking restrictions are in place, including parking
bays specifically for holders of parking permits. (Usually residents in
the relevant area, but often including other classes of permit holder
such as visitors or businesses).
Registered Keeper This is the person or organisation recorded at the Driver and Vehicle
Licensing Agency (DVLA) as being the keeper of a vehicle. Under the
concept of owner liability, the registered keeper is presumed to be
the owner of the vehicle for the purposes of enforcement, appeal and
debt recovery action.
SCC Sheffield City Council The local government authority for Sheffield
Traffic Penalty Tribunal The independent tribunal which has been specifically set up to
decide appeals against parking and certain other traffic penalties,
when the appellant's representations to the local authority which
issued the penalty, have been rejected.
TRO Traffic Regulation Order The legal document which puts in place a parking or other traffic
restriction. The signs and lines or road markings which denote
restrictions must be supported by a TRO to enable enforcement of
the restriction.
Write Off A PCN is written-off when we are unable to pursue the penalty and
close the case without accepting payment. This may be when the
DVLA has no information about the registered keeper, or even after
our bailiff companies have attempted to collect the debt without
success.

33
 Parking Services Staff Structure
Parking
Services
Manager

Operations
Manager Maintenance, Asst Manager Asst Manager
Transport & - System - Finance,
Security Admin & Admin &
Manager Processing Processing

Senior
Maintenance,
C.E.O.s
&
(6 full time,
Development
1P.T.)
Officer

Technical
Support
Civil Officers
Enforcement (7 Posts)
Process & Administration
Officers
Assistants (16 posts)
(54 F.T. Posts
4 P.T. Posts)

Communications
Asst

34
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