CgX Script

Assigmnet : research for possible caller scenarionnex..no time, scammer,etc.prepare for

rebuttal..possible rebuttal

Hello this is ___________ from Genetic Labs. I’m calling you because I can see here in my system that
you or someone from your family diagnosed with cancer in the past… and you are pre-qualified to
receive cancer predisposition testing covered by your insurance.if THEY ANSWERED THAT THEY DO NOT
HAVE FAMILY CANCER, “YOU ARE SAYING THAT YOU DO NOT HAVE ANY FAMILY MEMBER WHO HAD
CANCER BUT I SEE IT HERE ON MY RECORD.”The test allows you to see if you have genetic traits in your
DNA that can lead to developing cancer for not only yourself, but your children and family that can carry
the same genes..

HELLO, AM I SPEAKING TO ____?

HI___THIS IS JESSICA FROM GENETIC LABORATORY. HOW ARE YOU TODAY? I AM CALLING YOU BECAUSE
YOU ARE QUALIFIED FOR A FREE CANCER SCREENING PROGRAM. THIS PROGRAM WILL ALLOW YOU TO
KNOW IF YOU HAVE ANY GENES IN YOUR BODY THAT CAN LEAD TO CANCER.YOU CAN PICK UP YOUR
BLAAAAAHHH.. SO ___ DO YOU HAVE ANY MEMBER OF THE FAMILY WHO VA CANCER?

IF THE CLIENT SAY..IM SORRY I’M IN A HURRY..JUSTV TELL THE CLIENT THAT THIS WOULD JUST BE A
SPILL MAM..DO NOT NEGLECT IT..OHH I JUST NEED A SHORT TIME FOR THIS..OR OHH MAM, WHEN
WOULD BE THE BEST TIME FOR YOU TO CALL BACK MAM?...........ALWAYS DO REBUTTAL..2-3

IF THE CLIENT WILL SAY HE CANT GET THE MEDICARE NUMBER.

IF THE CLIENT SAID IT’S NOT HER ..SISTER..ASK THE NAME AND ASK IF SHE/HE IS AUTHORIZED TO SPEAK
IN BEHALF OF HER…..

ACTUALLY, I WANT TO TAKE YOU THIS TEST BECAUSE THIS IS AN OPPORTUNITY FOR YOU TO HAVE IT
BECAUSE IT IS FREE. FOR YOU TO KNOW IF YOU HAVE…
Has there been any personal or family history of cancer? IS IT ON THE SAME SIDE OF YOUR FATHER OR
MOTHER? ARE YOU USING MEDICARE A AND B.? HAVE YOU TRIED ANY SWABBING TESTING.
(Remember if Yes, see the qualification criteria

If No, end call

If Yes, I’m sorry to hear that.

YOU KNOW WHAT ___PERSON LIKE YOU IS LUCKY TO TAKE THIS TEST BECAUSE IF EVER WHAT WOULD
BE THE TEST RESULT, YOU COULD ALSO PREPARE YOURSELVES FOR ANY PREVENTION .BUT OF COURSE,

We have worked to make the testing process as simple as possible, SO, THIS IS HOW THINGS
HAPPEN.we will send a kit directly to your home ,,where you complete an easy saliva collection and use
the included shipping label,. ANYWAY, YOU CAN READ INSTRUCTIONS THERE. IT’S VERY SIMPLE FOR YOU
TO FOLLOW...SO,AFTER HAVING THE SAMPLE, put it in your mailbox to send it back to CLIA LICENSED
LABORATORY. .AS the sample is received BY a LICENSED DOCTOR, your state will reach out to go over
the test in detail, and answer any questions you have. We just need to gather a bit of information to get
the kit out to you,so you can know if you carry any genes that have been scientifically lead to the
development of cancer. ..OK?

COMPLETE FORM.

Thank you (Patient Name) please expect a white mailer box,. The box will contain the collection kit,
return shipping label, instructions and the direct number to our collection assistance line. After the kit
has been received, please expect a call from us to ensure your success with the kit. The licensed
collection assistants will call and see if you have any questions ,concerns , need, or any help with the
specimen collection and return process. Again, please expect a mailer and a call from us to help perform
the testing. Thank you and have a blessed day.