0191 Error Code

Possible cause(s): Missing or incorrectly entered User Name or Password.

Possible solution(s): Data Initialize(Server Settings), Power cycle the unit (30 seconds), re-enter User
Name(Account Name), and password before attempting initial transmission(Basic Settings).

0194 Error Code

Possible cause(s): Missing or incorrectly entered User Name or Password.

Possible solution(s): Data Initialize(Server Settings), Power cycle the unit (30 seconds), re-enter User Name(Account
Name), and password before attempting initial transmission(Basic Settings).

0226 Error Code

Possible cause(s): Mail box missing or not generated (One Way connection).

Possible solution(s) Contact a vCare administrator for resolution. a mail box may need to be created.

022A Error Code

Possible cause(s): Mail box missing or not generated (One Way connection).

Possible solution(s) Contact a vCare administrator for resolution. a mail box may need to be created

1082 Error Code

Possible cause(s): Incorrectly entered CenterID #

Possible solution(s): Ram Clear the Detail Settings and re-enter the correct Center ID # (Comserver)

TAD reference #(s): TAUS1000577EN00, TAUS0900141EN01

2007 Error Code

Possible cause(s): The WEBDAV or HTTP Services may not be turned on.

Possible solution(s): Enter Administrator mode, then the network settings to verify the services for WebDAV and the http
protocols are turned on.

TAD reference #(s): TAUS1000581EN00

2039 Error Code

Possible cause(s): There may be a blocked SMTP port (25 or 2525)

Possible solution(s): Disconnect the network cable from the unit, and connect it to an laptop. Next, replicate the unit's
communication information from a configuration page in the NIC card of the laptop. Finally, Telnet the port, try alternate ports
(2525)

TAD reference #: TAUS0801689EN01, TAUS1000574EN00

203C Error Code

Possible cause(s): Machine currently does not have an IP address.

Possible solution(s): Enter the administrator mode, then the network settings and enter a valid IP address. Verify Gateway
address is correct.

TAD reference #(s): TAUS1000582EN00

3001 Error Code

Possible cause(s): The POP3 port (110 or 10110) may be blocked:

Possible solution(s): Disconnect the network cable from the unit, and connect it to an laptop. Next, replicate the unit's
communication information from a configuration page in the NIC card of the laptop. Finally, Telnet the port, try alternate ports
(10110)

TAD reference #: TAUS0801683EN01

3002 Error Code

Possible cause(s): Communication being prohibited because the unit may be behind a Proxy Server or Firewall.

Possible solution(s): After checking all settings in the unit, and troubleshooting the network (blocked ports), print a
configuration page and ask the customer's IT Dept for assistance.

3008 Error Code

Possible cause(s): There may be no internet connection available.

Possible solution(s): Trouble shoot the network connection(check network cable seating, connect the network cable from the
unit to an indipendant computer such as a laptop and configure the NIC card to communicate in the same method as the unit
and telnet the port or tracert the IP address(HTTP only).

3009 Error Code

Possible cause(s): There may be no internet connection available.

Possible solution(s): Trouble shoot the network connection(check network cable seating, connect the network cable from the
unit to an indipendant computer such as a laptop and configure the NIC card to communicate in the same method as the unit
and telnet the port or tracert the IP address(HTTP only).

3012 Error Code

Possible cause(s): There may be an HTTP Request result problem. The proxy server refused CONNECT.

Possible solution(s): An error code 3012 can be caused by incorrect proxy server information. Verify with the customer's IT
department that the information entered is correct.

TAD reference #(s): TAUS1000584EN00

4105 Error Code

Possible cause(s): No Network Connection is available

Possible solution(s): Re-seat the network cable and check link lights. If the error persists Trouble shoot the network
connection.

41FA Error Code

Possible cause(s): No internet connection available or incorrectly entered URL.

Possible solution(s): Trouble shoot the network connection(check network cable seating, connect the network cable from the
unit to an independent computer such as a laptop and configure the NIC card to communicate in the same method as the
unit and telnet the port or tracert the IP address(HTTP only)), Data Initialize(Server Settings) and re-enter the correct URL.

TAD reference #(s): TAUS1103776EN, TAUS0902986EN03, TAUS1002447EN00, TAUS0902986EN02,

TAUS1000580EN00, TAUS0801719EN00, TAUS0902986EN00, TAUS1000248EN00
5046 Error Code

Possible cause(s): Incorrectly entered CenterID # or E-mail address.

Possible solution(s): Ram Clear, Data Initialize, Power cycle the unit for at least 30 seconds, and set the unit up again. If the
error persists, Ram Clear, Data Initialize, update or flash the firmware, and then set the unit up again.

5217 Error Code

Possible Cause(s): Missing mail box not created, or incorrectly entered password

Possible Solution(s): Contact vCare administrator for resolution. This may need a mailbox created or a password reset. For a
2 Way connected unit, please make sure to wait at least 30 minutes following registration through your pocket SCU to allow
for proper mail box creation before performing your tx/rx test. Please also be sure your pocket SCU shows the unit as active.

TAD Reference #'s: TAUS0801676EN00