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ACKNOWLEDGEMENT

We thank the Almighty God for all the blessings, for without his presence this project would not
have seen light. Apart from the efforts put in by us, the success of our project depends mainly on
the encouragement and opportunity given to us to do a project on an interesting topic. We would
like to present this piece of work at the Lotus Feet of my Guru and guiding light Mata
Amrithanandamayi who has been an inspiration to me throughout the academic years.

We express our sincere gratitude to Mr. Gopinathan Pillai, the Principal of Amrita School of Arts
And Sciences and Dr.Anandavalli , the Head of the Department of Amrita School of Arts and
Sciences for permitting us to undergo this Institutional Training. We are extremely thankful to
Mrs. Durgalakshmi CV, who gave us guidance and suggestions for the preparation of report.
Last but not least we would also like to thank our parents, friends and all who supported us
throughout our project work.

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CERTIFICATE OF THE MENTOR

Mentor Name : Durgalakshmi CV


Designation :Faculty, Department of Commerce and Management

This is to certify that the report entitled “A study on passenger satisfaction on Indian
railway“ has been prepared by Ms.Aiswarya Mohan,Ms Lekshmi AO and Ms MV Shilpa
under my supervision and guidance, for the fulfillment of Bachelor of Commerce. Thier
field work is satisfactory.

Date : 10-05-2016 Signature of the Mentor

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DECLARATION

We do hereby declare that this project work entitled “A Study on Passenger satisfaction on
Indian Railway” submitted by us for the partial fulfilment of the requirement for the award of
Bachelor of Commerce (BCOM) is a record of our own research work under the guidance of
project mentor Mrs Durgalakshmi CV of Commerce & Management Department. We certify that
the project is our own work and has not been submitted earlier for the award of any degree or
diploma to any Institute or University.

Place: Amritapuri Name: Aiswarya Mohan: AM.AR.U3COM13012

Date: 10-05-2016 Lekshmi AO: AM.AR.U3COM13050

MV Shilpa: AM.AR.U3COM13051

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