ICICI Bank

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ICICI Bank Limited is an Indian

multinational banking and financial
services company headquartered in
Mumbai, Maharashtra with its registered
office in Vadodara, Gujarat. As of 2018,
ICICI Bank is the second largest bank in
India in terms of assets and market
capitalisation. It offers a wide range of
banking products and financial services
for corporate and retail customers through
a variety of delivery channels and
specialised subsidiaries in the areas of
investment banking, life, non-life
insurance, venture capital and asset
management. The bank has a network of
4882 branches and 15101 ATMs across
India and has a presence in 17 countries
including India.[4]
 ICICI Bank Limited

ICICI Bank Headquarter in Bandra Kurla Complex,

Mumbai

Type Private

Traded as BSE: 532174
NSE: ICICIBANK
NYSE: IBN
BSE SENSEX
Constituent
CNX Nifty Constituent

ISIN INE090A01021 
Industry Banking, Financial
services
Founded 5 January 1994

Headquarters ICICI Bank Towers,

Bandra Kurla complex,
Mumbai, India[1]
Area served Worldwide
Key people Girish Chandra
Chaturvedi
(Chairman)[2]

Sandeep Bakhshi
(MD & CEO)

Products Retail banking,

corporate banking,
investment banking,
mortgage loans, private
banking, wealth
management credit
 management, credit

cards, finance and

insurance
Revenue ₹77,913 crore
(US$11 billion) (2019)[3]
Operating income ₹9,702 crore
(US$1.4 billion)
(2019)[3]
Net income ₹3,363 crore
(US$490 million)
(2019)[3]
Total assets ₹929,652 crore
(US$130 billion)
(2019)[3]
Number of employees 84,922 (2019)[3]

Website www.icicibank.com
ICICI Bank is one of the Big Four banks of
India.[5] The bank has subsidiaries in the
United Kingdom and Canada; branches in
United States, Singapore, Bahrain, Hong
Kong, Sri Lanka, Qatar, Oman, Dubai
International Finance Centre, China[6] and
South Africa; [7] and representative offices
in United Arab Emirates, Bangladesh,
Malaysia and Indonesia. The company's
UK subsidiary has also established
branches in Belgium and Germany.[8]

History
ICICI Bank was established by the
Industrial Credit and Investment
Corporation of India (ICICI), an Indian
financial institution, as a wholly owned
subsidiary in 1994. The parent company
was formed in 1955 as a joint-venture of
the World Bank, India's public-sector banks
and public-sector insurance companies to
provide project financing to Indian
industry.[9][10] The bank was founded as
the Industrial Credit and Investment
Corporation of India Bank, before it
changed its name to the abbreviated ICICI
Bank. The parent company was later
merged with the bank.

ICICI Bank launched internet banking

operations in 1998.[11]

ICICI's shareholding in ICICI Bank was

reduced to 46 percent, through a public
offering of shares in India in 1998,
followed by an equity offering in the form
of American Depositary Receipts on the
NYSE in 2000.[12] ICICI Bank acquired the
Bank of Madura Limited in an all-stock deal
in 2001 and sold additional stakes to
institutional investors during 2001-02.[13]

In the 1990s, ICICI transformed its

business from a development financial
institution offering only project finance to
a diversified financial services group,
offering a wide variety of products and
services, both directly and through a
number of subsidiaries and affiliates like
ICICI Bank. In 1999, ICICI become the first
Indian company and the first bank or a
financial institution from non-Japan Asia
to be listed on the NYSE.[14]

In October 2001, the Boards of Directors of

ICICI and ICICI Bank approved the merger
of ICICI and two of its wholly-owned retail
finance subsidiaries, ICICI Personal
Financial Services Limited and ICICI
Capital Services Limited, with ICICI Bank.
The merger was approved by shareholders
of ICICI and ICICI Bank in January 2002, by
the High Court of Gujarat at Ahmedabad in
March 2002 and by the High Court of
Judicature at Mumbai and the Reserve
Bank of India in April 2002.[15]

In 2008, following the 2008 financial crisis,

customers rushed to ICICI ATMs and
branches in some locations due to rumors
of an adverse financial position of ICICI
Bank. The Reserve Bank of India issued a
clarification on the financial strength of
ICICI Bank to dispel the rumors.[16]

Acquisitions
1996: ICICI Ltd. A diversified financial
institution with headquarters in
Mumbai[17]
1997: ITC Classic Finance. incorporated
in 1986, ITC Classic was a non-bank
financial firm that engaged in hire,
purchase, and leasing operations. At the
time of being acquired, ITC Classic had
eight offices, 26 outlets, and 700
brokers.[18]
1997: SCICI (Shipping Credit and
Investment Corporation of India) [19]
1998: Anagram(ENAGRAM) Finance.
Anagram had built up a network of
some 50 branches in Gujarat, Rajasthan,
and Maharashtra that were primarily
engaged in retail financing of cars and
trucks. It also had some 250,000
depositors.[20]
2001: Bank of Madurai[21]
2002: The Darjeeling and Shimla
branches of Grindlays Bank[22]
2005: Investitsionno-Kreditny Bank
(IKB), a Russian bank [23]
2007: Sangli Bank. Sangli Bank was a
private sector unlisted bank, founded in
1916, and 30% owned by the Bahte
family. Its headquarters were in Sangli in
Maharashtra, and it had 198 branches. It
had 158 in Maharashtra and 31 in
Karnataka, and others in Gujarat, Andhra
Pradesh, Tamil Nadu, Goa, and Delhi. Its
branches were relatively evenly split
between metropolitan areas and rural or
semi-urban areas.[24]
2010: The Bank of Rajasthan (BOR) was
acquired by the ICICI Bank in 2010 for
 ₹30 billion (US$430 million). RBI was
critical of BOR's promoters not reducing
their holdings in the company. BOR has
since been merged with ICICI Bank.[17]

Role in Indian financial

infrastructure
The bank has contributed to the set-up of
a number of Indian institutions to establish
financial infrastructure in the country over
the years:

The National Stock Exchange was

promoted by India's leading financial
institutions (including ICICI Ltd.) in 1992
on behalf of the Government of India
with the objective of establishing a
nationwide trading facility for equities,
debt instruments and hybrids, by
ensuring equal access to investors all
over the country through an appropriate
communication network.[25]
In 1987, ICICI Ltd along with UTI set up
CRISIL as India's first professional credit
rating agency.[26]
NCDEX was set up in 2003, by ICICI
Bank Ltd, LIC, NABARD, NSE, Canara
Bank, CRISIL, Goldman Sachs, Indian
Farmers Fertiliser Cooperative Limited
(IFFCO) and Punjab National Bank.[27]
ICICI Bank has facilitated setting up of
"FINO Cross Link to Case Link Study" in
2006, as a company that would provide
technology solutions and services to
reach the underserved and underbanked
population of the country. Using
technologies like smart cards,
biometrics and a basket of support
services, FINO enables financial
institutions to conceptualise, develop
and operationalise projects to support
sector initiatives in microfinance and
livelihoods.[28]
Entrepreneurship Development Institute
of India (EDII), was set up in 1983, by the
erstwhile apex financial institutions like
IDBI, ICICI, IFCI and SBI with the support
of the Government of Gujarat as a
national resource organisation
committed to entrepreneurship
development, education, training and
research.[29]
Eastern Development Finance
Corporation (NEDFI) was promoted by
national level financial institutions like
ICICI Ltd in 1995 at Guwahati, Assam for
the development of industries,
infrastructure, animal husbandry, agri-
horticulture plantation, medicinal plants,
sericulture, aquaculture, poultry and
dairy in the North Eastern states of
India.[30]
Following the enactment of the
Securitisation Act in 2002, ICICI Bank,
together with other institutions, set up
Asset Reconstruction Company India
Limited (ARCIL) in 2003. ARCIL was
established to acquire non-performing
assets (NPAs) from financial institutions
and banks with a view to enhance the
management of these assets and help
in the maximisation of recovery.[31][32]
ICICI Bank has helped in setting up
Credit Information Bureau of India
Limited (CIBIL), India's first national
credit bureau in 2000. CIBIL provides a
repository of information (which
contains the credit history of
 commercial and consumer borrowers)
to its members in the form of credit
information reports.[33]

Products
ICICI Bank offer products and services like
online money transfer & tracking service,
loans, automated lockers, credit card,
debit card and digital wallet.[34]

Subsidiaries
Domestic
ICICI Prudential Life Insurance Company
Limited
ICICI Lombard General Insurance
Company Limited
ICICI Prudential Asset Management
Company Limited
ICICI Prudential Trust Limited
ICICI Securities Limited
ICICI Securities Primary Dealership
Limited
ICICI Venture Funds Management
Company Limited
 ICICI Home Finance Company Limited
ICICI Investment Management Company
Limited
ICICI Trusteeship Services Limited
ICICI Prudential Pension Funds
Management Company Limited[35]

International

ICICI Bank USA

ICICI Bank UK PLC
ICICI Bank Germany
 ICICI Bank Eurasia Limited Liability
Company
ICICI Securities Holdings Inc.
ICICI Securities Inc.
ICICI International LImited.

ICICI Bank Canada

 ICICI Bank Canada

Type Subsidiary

ISIN INE090A01021 

Industry Financial services

Founded 2003

Headquarters Mumbai  , India 

Key people Sandeep Goel

(President and Chief
Executive Officer)

Parent ICICI Bank Limited

Website www.icicibank.ca
ICICI Bank Canada is a wholly owned
subsidiary of ICICI Bank (NYSE: IBN), a
leading private sector bank in India. ICICI
Bank Canada’s corporate office is located
in Toronto, Ontario. Established in
December 2003,[36] ICICI Bank Canada is a
full-service direct bank with an asset base
of about $6.7 billion as at December 31,
2018.[36] It is governed by Canada’s Bank
Act and operates under the supervision of
the Office of the Superintendent of
Financial Institutions.[37] The bank has
eight branches in Canada: one in each of
Calgary, Alberta and Delta, British
Columbia, and six in the Greater Toronto
Area, Ontario.[36]

In 2003, ICICI Bank Canada was

established as a Schedule II (foreign-
owned or -controlled) bank. It was
incorporated in November, and opened its
head office and downtown Toronto branch
in December.[36] In 2004, the bank opened
its Brampton branch in Ontario and
launched an online banking platform. In
2005, it launched its Financial Advisor
Services channel and opened a branch in
Scarborough, Ontario. In 2007, it opened
its Mississauga branch in Ontario. In 2008,
the bank relocated its corporate office to
the Don Valley Business Park in Toronto,
Ontario. It also opened three branches in
the same year: Don Valley Parkway in
Ontario, Surrey in British Columbia and
Calgary in Alberta. In 2009, it opened its
second branch in Brampton, Ontario. In
2010, it launched its Mortgage Broker
Services channel that services mortgage
brokers in Alberta, British Columbia,
Manitoba, Ontario and Saskatchewan. In
2014, the bank launched its Mobile
Banking app. In 2019, Surrey Branch was
relocated to a bigger premises in Delta.[36]

ICICI Bank Canada is a member of the

trade association Canadian Bankers
Association (CBA);[38] a registered
member with the Canada Deposit
Insurance Corporation (CDIC),[39] a federal
agency insuring deposits at all of Canada's
chartered banks; Interac Association;[40]
Cirrus Network; and, THE EXCHANGE
Network.[41]

See also

List of banks in Canada

Controversies
Chanda Kochhar fraud case

On 4 October 2018, the then MD & CEO

Chanda Kochhar stepped down from her
position following allegations of
corruption.[42] In January 2019, based on
the report of an enquiry panel headed by
Justice Srikrishna, the bank board officially
terminated her from service. It also
become one of the first in the country to
ask for claw back of bonuses and
benefits.[43]

Inhumane debt recovery methods

A few years after its rise to prominence in

the banking sector, ICICI bank faced
allegations on the recovery methods it
used against loan payment defaulters. A
number of cases were filed against the
bank and its employees for using "brutal
measures" to recover the money. Most of
the allegations were that the bank was
using goons to recover the credit card
payments and that these "recovery agents"
exhibited inappropriately and in some
cases, inhuman behavior. Incidents were
reported wherein the defaulters were put
to "public shame" by the recovery agents.

The bank also faced allegations of

inappropriate behavior in recovering its
loans. These allegations started initially
when the "recovery agents" and bank
employees started threatening the
defaulters. In some cases, notes were
written by the bank's employees asking the
defaulters to "sell everything in the house
including family members", were found.
Such charges faced by the bank rose to a
peak when suicide cases were reported
wherein the suicide notes spoke of the
Bank's recovery methods as the cause of
the suicide. This led to a lot of legal battles
and the bank paying huge
compensations.[44][45]

Money laundering allegations

ICICI Bank was one of the leading Indian

banks accused of blatant money
laundering through violation of RBI
guidelines in the famous CobraPost[46]
sting operation which shook up Indian
banking industry during April–May
2013.[47]
On 14 March 2013 the online magazine
Cobrapost released video footage from
Operation Red Spider showing high-
ranking officials and some employees of
ICICI Bank agreeing to convert black
money into white, an act in violation of
Money Laundering Control Act. The
Government of India and Reserve Bank of
India ordered an inquiry following the
exposé. On 15 March 2013, ICICI Bank
suspended 18 employees, pending
inquiry.[48][49][50] On 11 April 2013 Deputy
Governor of RBI, H R Khan reportedly told
that the central bank is initiating action
against ICICI Bank in connection with
allegations of money laundering.[51][52]

Awards and Achievements of

ICICI
2003

"The Asian Banker Excellence in Retail

Financial Services Program" by The
Asian Banker[53]

2004
 Best Bank in India Award presented by
Euromoney Magazine[54]

2006

Bank of the Year 2006 India by the

Banker[55]

2007

ICICI Bank has been conferred the

Euromoney Award 2007 for the Best
Bank in the Asia-Pacific Region[56]
ICICI Bank wins the Excellence in
Remittance Business award by The
 Asian Banker[57]
ICICI Bank was got the awards for 'Best
Transaction Bank' in India,[58] 'Best
Domestic Bank' in India,[59] 'Best follow-
on offering'(US$4.94 billion), 'Best
Investment Grade Bond'(US$2 billion,
three-tranche bonds), Best Syndicated
Loan Managers[60] by Asset.

2009

ICICI Bank bags the "Best bank in SME

financing (Private Sector)" at the Dun &
Bradstreet Banking awards[61]
 ICICI Bank won the Best Banking
Security Systems Project Award and
Best E-Banking Project Implementation
Award by The Asian Banker.[62]

2010

ICICI Bank won the Best Banking

Security System by The Asian Banker.[63]

2011

ICICI Bank is the only Indian brand to

figure in the BrandZ Top 100 Most
 Valuable Global Brands Report, second
year in a row[64]
ICICI Bank won the 'Best CRM Project'
and 'Best Banking Security Systems' by
The Asian Banker.[65]

2012

Airtel, ICICI among 'top 100 global

brands'[66]
ICICI Bank received the Golden Peacock
Innovative Product / Service Award.[67]
ICICI Bank received the Dataquest
Technology Innovation Awards 2012 for
 Datacenter migration by Dataquest.[68]
ICICI Bank has conferred the Best
Performance Award for Self Help Group
(SHG) Bank Linkage Programme in
NABARD's State Level Awards
announced by their Maharashtra
Regional Office. The Bank received the
first prize for the year 2010–11 in the
Private Sector Bank category and 2nd
runner up for the year 2011–12 in the
Commercial Bank category.[68]

2013
ICICI Bank has been adjudged winner at
the Express IT Innovation Award under
the Large Enterprise category[69]
ICICI Bank won the RMAI received the
"Gram Samvad", Service for Low
cost/Small budget marketing initiative
Award by Rural Marketing Association
of India (RMAI).[70]
ICICI bank won the 'Next Generation
Banking solution' award by Celent.[71]
ICICI bank won the Best Domestic Trade
Finance Bank and Best Financial Supply
 Chain Project Award in India by The
Asian Banker[72][73]
ICICI Bank won the honors of the Medici
Innovation Hall of Fame Award,
instituted by The Medici Institute in
collaboration with the Medici Group,
USA.[74]

2014

According to the Brand Trust Report

2014, ICICI Bank was ranked 28th
among India's most trusted brands, a
research conducted by Trust Research
Advisory.[75]
ICICI Bank was ranked second at the
'National Energy Conservation Award
2014' under the office buildings (less
than 1 GWh/year consumption)
category.[76]
ICICI Bank was fifth in the world and
second in India on the 'Top Companies
for Leaders' in a study conducted by
Aon Hewitt.[77]
ICICI bank won the Best Private Sector
Bank - Global Business Development by
Polaris Financial Technology Banking
Awards 2014.
IDBRT awarded ICICI for 'Best Bank
Award for Business Intelligence
Initiatives among Large Banks' and 'Best
Bank Award for Social Media and Mobile
Banking Among Large Banks'.[78]
Companies in Corporate Governance in
the 14th The Institute of Company
Secretaries of India National Awards for
Corporate Governance. They were
honoured by Arun Jaitley.[79]
ICICI Bank has been honoured as The
Best Service Provider - Risk
Management, India at The Asset Triple A
Transaction Banking, Treasury, Trade
and Risk Management Awards 2014.
ICICI Bank was awarded the 'Best Retail
Bank in India', 'Best Microfinance
Business' and 'Best Retail Banking
Branch Innovation' under the 'Excellence
in Retail Financial Services awards 2014'
and Technology Implementation Award
for Lending Platform Implementation by
The Asian Banker.[80][81]
2015

ICICI Bank won an award in the BFSI

Leadership Summit & Awards in the
'Best Phone Banking for End-users'
category[82]
ICICI Bank won in six categories and
was the first runner-up in one category
among Private Sector Banks at IBA
Banking Technology Awards, 2015. The
bank was declared winner in the six
categories of Best Technology Bank of
the Year, Best use of Data, Best Risk
Management Initiatives, Best use of
Technology in Training, Human
Resources and e-Learning initiatives,
Best Financial Inclusion Initiative and
Best use of Digital and Channels
Technology. ICICI Bank was the first
runner-up in Best use of Technology to
Enhance Customer Experience[83]
ICICI Bank has been declared as the first
runner up at Outlook Money Awards
2015 in the category of ‘Best Bank’
ICICI Bank has been adjudged the ‘Best
Retail Bank in India’ by The Asian
Banker. It has also emerged winners in
the categories of ‘Best Internet Banking
Initiative’ and ‘Best Customer Risk
Management Initiative’ awards given by
The Asian Banker.[84]
‘Best Local Trade Finance Bank in India’
at Global Trade Review Asia Leaders in
Trade Awards 2015.
‘Best Foreign Exchange Bank’ in India, at
Finance Asia’s 2015 Country Banking
Achievement Awards.
‘Best Private Sector Bank’ under ‘Global
Business’ category at the Dun &
Bradstreet Banking Awards 2015.
‘Best Website Design’ in Asia-Pacific at
Global Finance 2015 World’s Best Digital
Bank Awards.
Winner at the National Energy
Conservation Awards 2015 under the
‘Office Buildings’ category (energy
consumption of over 1 million units per
annum).
First among private sector banks in The
Economic Times Brand Equity’s Most
Trusted Brands survey 2015.
 Runner up in the categories of
‘Immediate Payment Service’, ‘Cheque
Truncation System’ and ‘National
Financial Switch’ at the National
Payments Excellence Awards 2015
organised by the National Payments
Corporation of India. The Bank was also
felicitated with a special award for
issuing the largest number of RuPay
Platinum cards.
[85]2016
‘Best Retail Bank in India’ at the Asian
Banker International Excellence in Retail
Financial Services Awards 2016. ICICI
Bank has won this award three years in
a row.
Gold awards in the ‘Bank’ and ‘Credit
card issuing Bank’ segments under
Finance category in the Reader’s Digest
Trusted Brand 2016 Survey.
First in The Brand Trust Report, India
Study 2016 by Trust Research Advisory
under the ‘Banking Financial Services
and Insurance’ category.
 Winner at the ‘Global Safety Awards
2016’ organised by the Energy and
Environment Foundation. This award is
sponsored by Ministry of Petroleum &
Natural Gas and Ministry of Coal,
Government of India.

2017

ICICI Bank received a citation at the fifth

edition of The Financial Inclusion
Agenda organised by CNBC-TV18 in the
‘Impactful Financial Inclusion Initiatives’
category
ICICI Bank won two awards at The Asset
Triple A Private Banking, Wealth
Management, Investment and ETF
Awards 2017. The Bank has won these
awards in the ‘Derivatives House of the
Year, India’ and ‘Best Structured
Products House, India’ categories
ICICI Bank recognised as the ‘Best
Foreign Exchange Provider in India’, by
Global Finance magazine as part of their
list of ‘The World’s Best Foreign
Exchange Providers 2017’
ICICI Bank was declared winner in three
categories at the BFSI Digital Innovation
Awards 2017 organised by the Indian
Express Group, on October 7, 2017. The
Bank has won these awards in 'Data
Centers’, 'Internet of Things (IoT)' and
'Storage' categories
ICICI Bank won the Website of the Year -
India award at the ABF Retail Banking
Awards 2017. Asian Banking & Finance,
a Singapore-based publication,
organises these awards.
See also
Indian banking
List of banks in India
ICICI Lombard
ICICI Manipal Academy of Banking and
Insurance
ICICI Prudential Life Insurance

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