Beruflich Dokumente
Kultur Dokumente
Overview
The case is the description of the poor management and its effect on the job design and motivation of
translators. A space in the supervision created an atmosphere that resulted in less productivity. A poor
1. What was Joanna’s diagnosis of the situation in the donor services department?
All employees feel proud in working in the agency, they are fully devoted to the goals of the
organization
Employees focus on their individual work that is assigned to them, they do not pay attention to the
whole department.
There is no team spirit and cooperation in the workers. Unequal distribution of work makes workers
Hire experienced manager from the outer source that has best management skills.
On the bases of geography, design the work. This will solve the problem of unequal distribution of
work.
Make each translator responsible for the geographical region assigned to him or her.
Provide Elena with a job that does not focus her weakness but shows her strengths.
Develop such norms that promotes respect towards each other. Develop climate of work place
The managers in the above case study are responsible for some of tasks. Elena do the paper work, Jose
and Sam only focus those jobs that are interesting to them. This behavior is not effective and productive
in the work place. Morale is low because of lack of interest in the work of translator. Managers are not
much concerned of the tasks and the clients. Joanna has a good focus on the work of management. She
has given a proper structure and removed the hindrances during a job. She is anxious about the needs
and feelings of the people working and that come for work. She empowers the employees besides
having cultural limitations. She empowers employees through impact, self-determination, meaning
and competence. The negative thing that was in the management was that she believed that employees
Many people were hired for the job, which was the error of the job design. Motivation problem were
caused because of the irregular flow of the work. Motivation can be improved by the application of
expectancy theory of motivation. Goal setting is an efficient tool to improve the motivation. Employees
Make translators responsible for their regions work process to make their jobs evocative.
Elaborate the significance of task like how much important the customer service is for the
Regular feedback of the employees is a best tool for motivation. They come to know about
The interaction of translator with donors and the representatives of the community will make
Juana has never confronted the authority of Joanna. She should be made to use her strengths for
positive force in the work place. She should show her ability to deal with people. She can be handled
by promoting her to any supervisory position. She can be given proper training to manage the place.
By changing her attitude, she can be the most praised leader in the workplace. By utilizing her talent
Cultural factors have a very crucial impact as different people have different needs and behaviors with
respect to their culture. Central Americans are more concerned about the fulfillment of their social
needs at the work place. In contrast American like quiet place to work, that do not have lot of
distractions. People shake hands. This gesture is very important. Latin Americans focus on external
controls and gossips are source of social control. The employees prefer the decisions that are made by
their superiors for them. The leadership style is autocratic. The dependence of decision-making shows
less participation. It does not represents low intelligence of the employees but their less exposure to