MainCate KeyObjec OneTwen Weightag

gory t Measures Eighty Ninty Hundred OneTen ty e

The
target of Less than 90% - 95% - 100% -
Financial > 110%
GM to be 90 95% 100% 110%
achieved
Total
revenue
expected 80% - 95% - 105% -
Financial >80% > 115%
from the 95% 105% 115%
engagem
ent
Revenue
leakage
>1% < <2% >=
Financial against T&M > 5% <2% < 0%
4% 0%
planned
revenue

Total
billable
resource
>95% >100%
Financial against T&M <95% 100% >110%
<100% <110%
total
resource
allocated
20
Ratio of
Junior
(SSE and
below)
resources
against
T&M and Less than 50% to
Financial ML (ML 60% 70% 80%
FB 50 60%
and
above)
resources
at each
project
level

Total
number
T&M and
of trainee
FB - Not
utilized in
applicabl <10% >10%
Financial the <5% 10% >15%
e for Staff >5% <15%
project in
Aug
a
Model
financial
year
 Target
CSAT =
CSAT
Target for Target Target
CSAT >
FY 2014 < -5 % of Target CSAT + CSAT + >
3.75 (FY Target
Customer -2015 Target CSAT - 5 upto 5% 5%
2013 CSAT
(referenc CSAT % improvem improvem
-2014)
e : CSAT ent ent
score for
2013-14
= 3.75)

# of
Innovatio
ns
Implemen
ted per
quarter
which has
either
Commeri
cal impact
Innovatio OR 1 value
1 value 2 value >2 value
n, Value perfoman add
add add add
Adds per ce impact approved,
Customer 0 complete complete complete
quarter OR ready for
d per d per d per
per process implemen
quarter quarter quarter
portfolio improvem tation
ent. To be
only
included
once
accepted
and
approved
by
Customer
.

Milestone
measured 55
as agreed
with
SLA Client, >100%
Customer Complain SOW and <95% 96% 100% and up to >105%
ce MSA 105%
complianc
e with
respect to
Delivery
 Planned
Value
(PV) =
(Planned
%
Complete
)*
(Budget
at
Completio
n)

Earned
Value
(EV) =
Budgeted
Schedule
Customer cost of <95 95 100 110 120
Variance
work
performe
d

Actual
cost (AC)
= Actual
cost of
work
performe
d

Schedule
Variance
(SV)= EV-
PV

External
People certificatio
and Org Certificati ns that
0 1 2 3 4
Developm ons one
ent needs to
attempt
Internal/E
People
xternal
and Org Trainings
trainings 1 2 3 4 5
Developm attended
to be
ent
attended

Internal
trainings
People that are
Trainings
and Org conducte
conducte 0 0 1 2 4
Developm d along
d
ent with L&D
departme
nt
 Identify
key
resources
possessin
g
functional
and
technical
knowledg
e and
make
People Rotation them
and Org across available
0 >5% >10% >15% >20%
Developm projects / for other
ent accounts account/p
roject
requireme
nts to
dissemina
te the
knowledg
e across
organizati
on on
need
basis

Identify
people
and work
with them
to provide
mentorshi
p and
People
make
and Org
Mentoring them 0 0 1 2 4
Developm
ready for
ent
the next
level
(both 15
technicall
y and
functional
ly)

Repositor
y
People (Whitepa
and Org pers,
0 0 1 2 3
Developm Case
ent Studies,
reusable
artefacts)
People
and Org # of RFPs
0 0 2 3 4
Developm supported
ent
People
# of
and Org
interviews 5 10 20 30 40
Developm
taken
ent

Owning
and
developin
g POC,
performin
g any
R&D like
new tool
analysis
People POC,
or helping
and Org R&D,
in 0 0 1 2 3
Developm Framewor
developin
ent ks
g
framewor
ks that
can be
showcase
d to the
clients to
win new
business

# of
Attending
seminars
People seminars
/
and Org /
conferenc 0 0 1 2 3
Developm conferenc
es /
ent es /
webinars
webinars
attended

# of
Conducti
seminars
ng
People /
seminars
and Org conferenc
/ 0 0 1 2 3
Developm es /
conferenc
ent webinars
es /
conducte
webinars
d
 Number
of ideas
and
process
Innovatio improvem
n- ent
Process initiatives
Process Improvem initiated, 0 0 1 2 3
ent driven
Proposals and
& Ideas implemen
ted in a
year

Maintena
nce of Complian
ISO and ce on
Process
CMMi Audit
Processe Reports
s <82% 82-84% 85-88% 89-90% >90%
Correct, Poor Status Status Status Pro-active 10
complete Status reporting reporting reporting Status
and Reporting - always - always - always reporting
timely follow-ups correct, correct, - always
submissio required complete complete correct,
n of and and complete
status timely, timely and
Status reports to with timely
Reporting customer minimal
- s/supervis follow-ups
Timelines ors
Process s, and/or
Correctne updating
ss & the
Complete superviso
ness r of the
project
status on
a periodic
basis