SAP Warranty Claim Process

11/19/2019 SAP Warranty Claim Process | Subroutine | Matrix (Mathematics)
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SAP Warranty Claim Process
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SAP Warranty Claim Process
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Warranty Claim Management in SAP
Introduction: Warranty management in SAP plays a crucial role across industries sinc
tracking of product/services under warranty period and as well re-imbursement of claim
validity. This document would provide brief about Warranty Management features avai
related technical configuration to implement Warranty Management solution in SAP. S
Management Solution in SAP: SAP Warranty management considers following aspe
• It identifies the products/services under warranty
• Validate the authenticity of warranty claims
• Validates whether the product/service issue highlighted by customer falls und
• Define the effects of warranties on pricing & invoicing
• Monitor expenses incurred under due to warranty issues
Warranty Process Flow: For reference purpose, if we consider automotive industry, a
occur when a repair is being carried out on a vehicle or for a return of a defective part (
sold and returned to the dealership). Usually, Vehicle repairs are for vehicles owned b
are for vehicles under active warranty. The dealer who carries out the repair will creat
warranty claim will be checked by warranty assessor and will be reimbursed for the lab
or sublet expense. Here is the basic example of business process cycle where an auto
though when it comes for warranty claims.
1. Vehicle Consumer come into dealership
2. Dealer determines if product/service defect is under valid warranty 
This document is...
3. If yes, dealer files warranty claim
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4. Warranty assessors may review claim for accuracy
Related titles5. Claim is either approved or rejected
6. If approved, claim is processed through to Finance and dealer is reimbursed
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Configuration Steps to Implement Warranty Management  Prim
Solution in SAP:
document is about configuration guide for Warranty Management solution in SAP. Sim
warranty related configuration can be carried out via transaction OWTY.
CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

Management in… Overview&Concept Presentation.ppt (Configuratio
Following step-by-step configuration to be carried out for warranty claim management
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SAP:
1. Def
Define
ine Warra
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Claimm Type
Type
Related titles2. Assign Number Range for Claim Claim Type
Type
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4. Define Pricin
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5. Maintain
Maintain Pricing
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ion Record
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6. Define Action Matri
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10.Define Output Determination for claim credit note
11.Maintain Output Condition Records
Each step is explained in detail in below section: 1. Define Warranty Claim Type Bas
Type Bas
requirement different type of claims can be configured. Refer following
foll owing
path for configuring the same.
same. OWTY ==> Warranty Claim Processing ==> Define Wa
Wa
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2. Assign Number Range for Claim Type Similar

Type Similar to other Sales Documents, number
for warranty claim document.
document. Refer following path for configuring
configuring the same. OWTY ==
Processing ==> Define Number Ranges for Warranty Claims.
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y
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Create a Group for assigning Number Range:

OR

Assign Claim Type to the Group:

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D D C D i i
https://www.scribd.com/document/244712549/SAP-Warranty-Claim-Process d d h d b 4/18
Codes Decision codes are used to attach status code base
3. Define Decision Codes
done on those claims. E.g. once claim is approved,
Search decision code XX – Accep
to the claim. To define decision codes, refer following configuration path. OWTY ==
Processing ==> Warranty Claim ==> Define Decision Codes.


Upload your documents to download. 
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 Useful
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Related titles claim Every warranty claim should have a pricing struc
4. Define Pricing for warranty claim Every
Become
much value to be reimbursed to dealer
deal a Scribd
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product/service beaccess. Your
repaired within war
much value to be reimbursed to dealer
deal er when product/service to be repaired within war
the company. Similar to configuration of pricingfirst 30 days are
procedure free.
(e.g. definition of access seq
pricing procedure etc.) in the area of Sales and Distribution, warranty pricing
Search procedure
Continue
follows the same process. To define pricing, refer for configuration
following Free path. OWTY
path.
Processing ==> Pricing.

Example: Warranty pricing procedure WT0002 available from Standard SAP.

SAP .
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5. Maintain Pricing Condition Records

CS User Manual Warranty Claim 01 VMS SAP-CS SAPto
CSdownload. Wcm
Upload your documents
SimilarManagement in… condition
to SD pricing Overview&Concept Presentation.ppt
records, warranty (Configuratio
pricing condition records can be main
WYP1/WYP2/WYP3. To maintain conditions records OR
Please refer following SAP menu path.
SAP Menu ==> Logistics ==> Customer Service ==> Service Agreements ==> Warran
Master Data ==>Condition Records for Pricing.

Continue for Free


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6. Define Action Matrix for Claim Processing

actions/activities which can
Action Matrix is a consolidated matrix of differentSearch be carried
document at any given moment of time and also the consequences once any action is
primarily consists of different actions and related status Search
to it. Refer details about Action
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as mentioned below.

CS User Manual
Action:
Warranty Claim 01 VMS SAP-CS SAP CS Wcm
Management
Every action doesin…
someOverview&Concept Presentation.ppt
processing and the (Configuratio
processing logic is written is related Funct
to it. For example, standard action T041 has been defined as Elementary Action and F
WTY04_OC_POST_AC has been attached which would help to post credit memo for t

To define action, follow below configuration path.

OWTY ==> Warranty Claim Processing ==> Control Data ==> Processing Control ==>


OR

Continue for Free
Refer Attached Function Module:


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CS User Manual Warranty

Warranty ClaimClaim 01 VMS in SAP
Management SAP-CS SAP CS Wcm

Processing Status:

After every action, claim gets a new status to identify every stage of the warranty claim
Action Matrix, these statuses would be used.

To define status, follow below configuration path.

OWTY ==> Warranty Claim Processing ==> Control Data ==> Processing Control ==>
OR
Statuses.
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Action Matrix:
Once Action and Processing Statuses are defined, action matrix can defined based on
This matrix would suggest what all activities (Claim Check, Claim Approval, Claim Reje
on a particular warranty claim and after completion of those action what would happen
document.

To define action matrix, please following below configuration path.

OWTY ==> Warranty Claim Processing ==> Control Data Processing Control ==> Def

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This document
Upload your documents is...
to download.
OR
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Example of Standard Action Matrix is AP02
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Example of Standard Action MatrixBecome
is AP02.a Scribd member for full access. Your
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
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Above given example (highlighted row) matrix suggests that for a claim document we can perform
Above given example (highlighted row), matrix suggests that for a claim document we can perform
(via attached Function Module to it) only if the claim status is B002 and once we complete action
would have status B060.
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7. Define GL Account Determination Procedure for ClaimProcessing
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CS User Manual Warranty Claim 01 VMS

You're
Every warranty claim should have account determination
SAP-CS
Reading
procedureaattached
Preview
SAP CS
to it to determine rig
Wcm
account for posting claim expenses. Similar to configuration of Revenue Account Determination P
Upload
(e.g. definition of access sequence, condition type, your documents to download.
pricing procedure etc.) in the area of Finance, warranty GL Configuration procedure follows the sa
OR

To define GL determination procedure, refer following configuration path.

OWTY ==> Warranty Claim Processing ==> Revenue Account ==>Determination.
Continue for Free

Warranty Claim Management in SAP This document is...
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Example of Standard GL Determination procedure is KOFI00.

OR


8. Assign Pricing, Action matrix and GL Account Determination Procedure to Claim Type
Continue for Free
Pricing Procedure, Action Matrix and GL Account Determination procedure can be assigned to a
assign pricing procedure, action matrix and GL determination procedure, refer following configura

OWTY ==> Warranty Claim Processing ==> Define Warranty Claim Types.
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     CS User Manual Warranty Claim 01 VMS

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Warranty Claim Management in SAP

CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

Following step-by-step configuration to be carried out for warranty claim management

Generated by Jive on 2014-09-24+02:00

You're reading a preview 

Unlock full access (pages 2-12) by

Warranty Claim Management in SAP

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2. Assign Number Range for Claim Type Similar

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Warranty Claim Management in SAP

Create a Group for assigning Number Range:

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Assign Claim Type to the Group:

CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

Generated by Jive on 2014-09-24+02:00

Warranty Claim Management in SAP

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CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

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Warranty Claim Management in SAP

Example: Warranty pricing procedure WT0002 available from Standard SAP.

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Generated by Jive on 2014-09-24+02:00

Warranty Claim Management in SAP

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Refer Attached Function Module:

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CS User Manual Warranty

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CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

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Warranty Claim Management in SAP

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CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

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Warranty Claim Management in SAP

CS User Manual Warranty Claim 01 VMS

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CS User Manual Warranty Claim 01 VMS SAP-CS SAP CS Wcm

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