Master Data Specialist- 2 positions

Shift- Any
Location- Bangalore
Key Deliverables of Position:
 Flawless execution of the customer account set up processes and associated sub-
processes
 Ensure that all requests are complete and include all necessary supporting
documentation and approvals
 Understand and comply with all EM company policies
 Ensure all requests are accurately entered into the tracking system within established
turn around guidelines.
 Practices and promotes safety, ergonomics, control’s integrity, customer care, efficiency
and continuous process improvement.
Primary Functions/Responsibilities:
 Key interfaces are with Sales Representatives, Sales Support, Treasurer's Credit, CS
Customer Master Tax Supervisor, CS Process Specialists, Pricing, CS Teams or Departments
and other CS employees.
 Responsible for setting up, reviewing and maintaining customer master data in ERP or
other systems as required.
 Manage account blocks and ensure they are resolved in a timely manner
 Obtain tax and EFT documentation banking information from customer, enter information
into ERP to ensure customer is invoiced properly, electronic banking flows flawlessly and
ExxonMobil complies with tax regulations
 Special roles assigned to individual CMPs by Customer Master Supervisor
 Execute the MSDS process and act as point of contact for the administration of PSIMS
 Initiate account master periodical review from ERP (ie. Inactive account review,product
inclusion review, etc.)
 For centers with CRM, ensure assigned activities are acted upon in a timely manner.
Notify Supervisor of aging activities.
 Run customer master related reports for CS personnel as needed
 Act as a resource to the key interfaces for the Account Setup Process
 Interface with other organizations to identify and accurately capture specific requests that
affect the overall customer set up (Tax, Contracts, and Sales Representatives)
 Knowledgeable of all controls concerning customer master (input by CMP); execute these
controls including, data validation, and approval verification.
 Appropriately file the customer master setup requests and necessary supporting
documents (including the Approvals, Tax exemption certificate etc.)
 Identify root causes and corrective actions for errors; assist in development of process
improvements and resolution to ensure error cause removal.
 Support other team members during peak activity periods, vacations and absences
 Assist in special projects assigned by CS management
 Carry out all the above responsibilities with a high degree of autonomy