Organisational performance

Employee performance

Employee Skills, Knowledge and Attitudes

Employee education, experience and training

 Training?

Training helps to
Existing bridge the gap Required
• Skills • Skills
• Knowledge • Knowledge
• Attitudes • Attitudes
 Training Need Analysis (TNA)

TNA is a tool to
Existing identify the gap Required
• Skills • Skills
• Knowledge • Knowledge
• Attitudes • Attitudes
 TNA (Step 1): Future performance
What are the goals for the future
performance of our organisation?

• profit
• growth
• customer base
• new products
•?
•?

Existing Future
performance performance
 TNA (Step 2): Challenges

What are we concerned about?

What’re the challenges today?

What challenges we are likely to

face in the future?

Existing Future
challenges challenges
 TNA (Step 3): Employee performance

In what way our employees should

start performing differently to help
us meet the challenges and take us
to the goals?

Existing Future
performance Performance
 TNA (Step 4): New Skills, knowledge and
Attitudes
In order for our employees to
perform differently, what kind of
new Skills, Knowledge and
Attitudes they need to have?

Existing Required
•Skills • Skills
•Knowledge • Knowledge
•Attitudes • Attitudes
 TNA (Step 5): Training needs

Now that we know what kind of

new Skills, knowledge and
Attitudes are required for our
employees, how can we bridge the
gap?

Existing Required
•Skills • Skills
•Knowledge • Knowledge
•Attitudes • Attitudes
1 Start with future organisational goals and challenges

2 Assess required employee performance to meet the goals and challenges

3 Assess required employee Skills, Knowledge and Attitudes to deliver the performance

4 Identify employee training needs to bridge the gap