2/7/09

Good Afternoon Minarni,

BUSINESS ETIQUETTE & PERSONAL GROOMING
I have just sent SMS to you this morning on the above
proposed program.............just want to ask you
whether you are able to conduct the said program.
Sorry to let you know at short notice....
The program is to be held as follows :
Dates : (1) 7 - 8 July 2009 for 1 and half day -
one group of participants
(2) 9 - 10 July 2009 also for 1 and half
day - another group of participants
Target Group : Mid supervisory and counter staff ,
Telecommunication Organization - private sector

Lecture Coverage:
English Communication Skills :
- Improving Speaking Skills for Fluency
- Improving Vocabulary
- Building Confidence in English
Communication
- Public Speaking Skills
- Group Discussions
- Giving a Formal Talk or Speech
- Social Interaction and Small Talk in a Range
of Situations
- Cross-cultural Awarenes
- Practical Tips To Be a Better Listener?
- Practical Tips To Improve Verbal
Communication Skills
- Use Non-Verbal Communication Skills during
Presentations, Meetings, Negotiations and
Interviews

Personal Grooming & Etiquette :

- Personal Grooming for Men and Women
- Formal and Business Casual Dressing for Men
and Women
- Dining Etiquette
- Restaurant Etiquette
- Workplace Etiquette
- How to Make An Impact
- Common Mistakes

Note : Individual Role-Plays And Feedback for all particpants.

(Extracted from my own notes) - Mohd Suhaili

Personal Grooming
Appropriate grooming is crucial for scaling the success ladder.
It is advisable to dress in a “Conservative” Fashion; The Sexy look is
meant for Beaches and not the board Room.
The sunny days are back, and it is indeed tricky to subsist against the
rising temperature. However, no matter how unfavorable the weather
conditions maybe, there is no excuse for making a shabby appearance at
work. So here we bring you some simple grooming tips to keep you ‘cool’
even as the days get hotter.
For female executives:
Corporate grooming should be as simple as possible. It is advisable to
dress in a “conservative” fashion as the ‘sexy’ look is meant for beaches
and not the board room.
To begin with, ensure that you wear the right colors. Summer usually
means whites off-whites, beiges and pastels. This summer combine a
neutral color with a splash of bright color. For example, pair a pearl grey
suit with a vibrant coral shirt or an off-white jacket and shirt with a
turquoise necklace. Bright accents are very ‘in’ this season. Another trend
that has caught up this season is monochrome – Givenchy, Moschino and
Prada featured this in their collections. The black and white combination is
a classic combination is a classic pairing that will never go out of style.
When it comes to Indian wear like kurtis or sarees, stick to light fabrics
like cottons that are neatly starched and ironed. Light shades of blue and
green, yellow and whites would be an ideal summer wear. This season
silhouettes are about structure or fluidity which translates into interesting
office wear.
Hair is best kept short during the sunny days. Split ends are a common
problem during summer. So according to experts, it would be appropriate
to visit your hair stylist every six to eight weeks. Rich deep conditioning
makes hair manageable, especially during the summer months when hair
tends to get frizzy. Whether it is hair color, shampoo or conditioners,
refrain from using chemical based products. Use products with SPF
protection. When it comes to highlights opt for shades that can gleam in
the sunlight.
Make up should be kept to the bare minimum especially if you have the
tendency to sweat a lot. Use waterproof products and stick to nude colors
as much as possible.
For Male office executives:
Unlike what the scenario was a few years back, today men have also
become conscious of their looks. When it comes to grooming men can
follow the same guidelines as suggested for women in terms of colors.
White is truly versatile. Whether you are heading for a formal meeting or
dressing for a casual Friday, a white shirt can be handy. Shades of pink
and blue are a good option for attending client meetings. Contrast is the
mantra for ties. Very often men tend to stick to their past experiences
while choosing colors. But now it is time to break out of the shell.
Donning a short hairstyle and facial hair gives a well groomed look. This
season clean cut is the ‘in’ thing. Gel your hair set them perfectly and you
are ready to walk into the cubicle in style.
Body odor is a major concern for men and women. Irrespective of
whether you sweat profusely or not, it is important to use a deodorant
that will give you a 10-12 hour protection. In fact, to avoid an unpleasant
situation, it is advisable to carry your deodorant to work.

Business Etiquette
In a business context, always open doors for clients, superiors or guests
and let them pass through first. While overt expressions of chivalry are no
more expected, both men and women are expected to hold a door till the
person behind you takes over. It is customary to thank the person who
holds a door open for you. In a business scenario, one should hold a door
open for superiors or clients (regardless of gender) simply as a matter of
respect.
When you are being introduced to a new person, the handshake should
go on throughout the introduction. Ideally, this would mean there are
about 6-7 pumps before you stop. Eye contact during a handshake
reflects a person’s confidence and trustworthiness. It is important to
remember that a handshake should start and stop crisply. Ideally, there
should be about two to three pumps. Do not continue to hold hands
through the length of the introduction.
Simply smile and thank the person for the compliment. When a person
compliments you, it is not necessary to return the compliment. You can
simply thank the person and graciously accept compliment. Etiquette
demands that no matter how expensive your clothes and accessories are,
you should not brag about designer labels or their cost.
Talk about pleasant weather at the weekend getaway you had been to
recently. Boring though it may sound the safest topics that make for
small talk and serve as icebreakers in social get-togethers are the
weather, popular sports or the pleasant party setting.
Even if you are passionate about issues such as improving the education
scenario or uprooting corruption, do not bring them up. For all you know,
the person you may be talking to might be an educationist or a local
politician himself / herself Topics such as religion, politics, family and
personal appearance and grooming are an absolute no-no.
“Thank you, but could I have a soft drink instead?� It is perfectly
fine not to have alcoholic drinks. However, do not make it sound as if
drinking alcohol is a crime. Whether you drink or not is a personal choice
and you are not bound to give long-winded excuses as a reply. Simply
thank the host for offering the drink and state your preference.
If it is a business meeting involving people from other countries be
prepared well in advance to know the country’s mannerisms and
some thing about their cultures so that you can conduct yourself
accordingly at the start and during the meeting. It is advisable to discuss
for a short while some general and pleasant things before getting down to
actual business.

PRESENTING SELF

The World today is getting competitive by the day and hence become
imperative to constantly modify behavior in order to stay ahead in the
race. This is an opinion echoed by almost all grooming experts. While
good manners and etiquette help in creating a good impression, one’s
personal appearance, attire, communication skills, personal integrity and
the ability to build and maintain good relationships contribute to the
overall personality. Remember that in the competitive business
environment, your appearance makes a statement about you and your
personality. To put it simply, etiquette is to be aware of others, their
needs and wants, and to treat them the way we would like to be treated
ourselves.
Good grooming comes with a strong intent and with practice. Here are
some important tips to demonstrate good personality traits:
A· Posture is the first thing that is noticed about a person. A person may
appear to be well groomed, but if his body language like facial expression
or gesture is faulty then it creates a wrong impression.
B· Stand tall, do not slouch or stoop. An upright posture exudes
confidence. Stand in a relaxed posture with feet slightly apart and hands
either hanging loosely at the sides or clasped behind. Avoid standing with
hands folded on the chest, for it may mislead people into believing that
you are arrogant.
C· Similarly sit straight and when you are about to sit, try and sit
gracefully.
D· Facial expressions also give away your personality. Keep a smile on for
it is a universal expression of acceptance. A smile denotes a form of
greetings, happiness, joy and a welcoming attitude. Smile helps go a long
way in creating an amiable atmosphere and making others comfortable.
E· While conversing, limit your body movement to a bare minimum.
Communicate and converse with words rather than body gestures.
Respond appropriately with a nod or a slight smile and lean slightly
towards the speaker to convey your attentiveness to him or her. Turning
away from the speaker shows rudeness.
F· Eyes are the mirrors to your soul. They can convey what you feel and
what you mean. While speaking or listening to someone, do not allow
your eyes to wander off, as it conveys your disinterest and may offend
the opposite person. If you do not wish to continue the conversation, then
politely excuse yourself.
G· Dressing goes a long way in displaying your personality. There are no
absolute rules regarding dress. Your selection may vary, based on your
occupation, location or preference. Common sense and good taste are the
best guides to help you. Ornaments should be conservative and kept to a
minimum. Remember that all styles do not suit all people. What looks
great on a fashion model might look awful on you. The important thing is
to be comfortable with what you wear.
H· A smart haircut and neatly combed hair are a must.
I· The tricky thing about make up is that you need it, but it has to be
used sparingly and should look natural. Avoid using loud and glossy
colors.
BUSINESS ETIQUETTE & PERSONAL GROOMING
FORCAST EXPENSES & INCOME
07 – 10 JULY 2009
07 – 08 JULY – 1½ DAY
09 – 10 JULY - 1½ DAY

4 DAYS - B$ 2,000.00
4 DAYS - RM4,800.00

REV AMOUNT TOTAL

B$2,000.00

AIRFARE B$146.00
HOTEL 211.20
CASH 40.00
EASYCARD 10.00
PETROL 50.00
TOL CHARGES 29.00
PARKING 4.00
PROF. FEES 792.00 1,282.20
NET PROFIT 717.80