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500-052Q&As
Deploying Cisco Unified Contact Center Express

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QUESTION 1

Which option can perform Call Progress Analysis in outbound IVR?

A. gateway

B. Unified CM transcoder

C. Automatic Speech Recognition server

D. agent (voice)

Correct Answer: A

QUESTION 2

Which two steps check out a database connection from the connection pool? (Choose two.)

A. DB Get

B. DB Read

C. DB Write

D. DB Release

Correct Answer: BC

QUESTION 3

How is the default eMail address in the eMail Subsystem Configuration page used?

A. It receives all mail sent in the Send eMail step as a bcc.

B. It is the From address for emails sent by agents using Agent E-mail.

C. It is used if no email contact is specified in the Create eMail step.

D. It becomes the From address in the Send eMail step if no address is specified.

Correct Answer: D

QUESTION 4

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the
Java tab? (Choose three.)

A. to invoke a specified method of a custom Java class

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B. to reference a variable of a custom Java Object

C. to pass variables between two different workflows

D. to create an object for the purpose of executing methods on a remote computer

E. to get a reference to the Contact and Session states

F. to allow for arguments to be passed to a specified method

Correct Answer: ABF

QUESTION 5

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. the system page on Cisco Unified Contact Center Express Administration

B. Cisco Desktop Administration

C. Control Center on Cisco Unified Contact Center Express Service ability

D. Cisco Unified Communications Operating System Administration

Correct Answer: C

QUESTION 6

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

A. graphical reports

B. dockable windows

C. access to chat logs

D. URL push to agents

E. send an email to an agent

F. send a call in queue to a specific agent

Correct Answer: ABD

QUESTION 7

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified
Contact Center Express site?

A. ASR or TTS servers

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B. wallboard server

C. SMTP server

D. enterprise database

Correct Answer: A

QUESTION 8

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

A. CallSubflow step

B. On Exception Goto step

C. Trigger Application step

D. Connect step

E. Cache Document

Correct Answer: AC

QUESTION 9

Which tool is used to size Cisco Unified CCX?

A. Analysis Manager

B. Cisco Unified Communications Sizing Tool

C. Expert Advisor

D. Cisco Unified Real-Time Monitoring Tool

Correct Answer: B

QUESTION 10

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

A. A supervisor can use Finesse IPPA to act as an agent and accept calls.

B. An agent can sign in to Finesse IPPA and initiate call recording.

C. A supervisor can sign in to Finesse IPPA and initiate call recording.

D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

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Correct Answer: CDE

QUESTION 11

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco
Unified CCX deployment?

A. Cisco Unified CCX Premium

B. Cisco Unified CCX Enhanced

C. Cisco Unified Intelligence Center Premium

D. Cisco Unified Intelligence Center Standard

Correct Answer: C

QUESTION 12

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. Control Center on Cisco Unified Contact Center Express Serviceability

B. System page on Cisco Unified Contact Center Express Administration

C. Cisco Desktop Administrator

D. Cisco Unified Communications Operating System Administration

Correct Answer: A

QUESTION 13

Which information is readable to Cisco Collaboration Software in the cloud?

A. PII

B. plain text name value pair

C. PII and plain text name value pair

D. No information is readable to Cisco collaboration Software.

Correct Answer: D

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