Syeda 23/10/2019 Version 2.

BSB51918 Diploma of Leadership

and Management

BSBSUS501
Develop workplace policy and
procedures for sustainability
Assessor Workbook

Cambridge Academy of English

ABN: 30 887 128 867 RTO: 31730 CRICOS:

01796F

Level 8, 138 Albert Street, Brisbane, QLD

4000, Australia

Ph: 07 3211 5794

www.cambridgeqld.com

Email: enrol@cambridgeqld.com
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Table of Contents
Table of Contents ......................................................................................................................... 1
Instructions to Assessor ............................................................................................................... 0
Prior to conducting the assessment ............................................................................................... 0
Selecting a third party ..................................................................................................................... 1
Conducting the assessment ............................................................................................................ 1
Making the decision on competency .............................................................................................. 1
After the assessment ...................................................................................................................... 2
Observation/demonstration ........................................................................................................... 3
Reasonable adjustments ................................................................................................................. 4
Additional Evidence ........................................................................................................................ 5
Learner Workbook Activity Answers-Task 1 .................................................................................. 7
Activity 1A ....................................................................................................................................... 7
Activity 1B ....................................................................................................................................... 8
Activity 1C ....................................................................................................................................... 9
Activity 1D ..................................................................................................................................... 10
Activity 1E...................................................................................................................................... 10
Activity 1F...................................................................................................................................... 11
Activity 2A ..................................................................................................................................... 12
Activity 2B ..................................................................................................................................... 13
Activity 3A ..................................................................................................................................... 14
Activity 3B ..................................................................................................................................... 15
Activity 3C ..................................................................................................................................... 16
Activity 4A ..................................................................................................................................... 17
Activity 4B ..................................................................................................................................... 18
Activity 4C ..................................................................................................................................... 19
Summative Assessments-Task 2 ................................................................................................. 20
Candidate Assessment Feedback Survey ..................................................................................... 39
Syeda 23/10/2019 Version 2.0

Instructions to Assessor
Prior to conducting the assessment
 Read this document in its entirety

 Contextualise the activities, observations/demonstrations and other submitted evidence to

ensure it reflects the learner cohort. Check this against the mapping, to ensure it is still valid

 Ensure that workplace (or simulated environment for learners that are not working) is suitable
for the parameters of any required task, to ensure the learners will have an appropriate
opportunity to demonstrate their skills

 If observations are undertaken on the job/in a simulated environment, discuss the assessment
methods with the third party, so that they are aware of what is required of them (e.g. using the
Third Party Observations/Demonstrations document), as well as any modifications that may be
required in the workplace

 Ensure that the learner is allocated the appropriate time and resources required for the tasks

 If appropriate, determine and agree with the third party an acceptable timeframe for each
observation

 Advise the learner prior to conducting observation/assessment:

o what will occur throughout the assessment process

o when the assessment will occur

o the level of competency expected

 Confirm arrangements for the third party to observe the learner in the workplace with the
learner and the third party

 Ensure that the third party understands the requirements and instructions regarding the Third
Party Observations/Demonstrations

 Never tell the learner how to perform a task or answer a question, as that would render the
assessment invalid – the expectation is that the learner should know this prior to commencing
the assessment

 Use the checklists and answer guides to assist you with marking, but never show or share them
with the learner or the third party.
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Selecting a third party

 The third party must be someone in a position to make a valid comment on performance of the
learner, e.g. a line manager

 You may use the third party at your discretion, when you feel the learner has not given a
satisfactory response for any of the criteria in the unit of competency. Therefore, you may not
need third party evidence for all of the performance criteria.

Conducting the assessment

 Establish and oversee the evidence-gathering process to ensure it remains valid, sufficient,
authentic, current and flexible

 Advise the learner when to commence the assessment

 Gather supporting documents, where available and appropriate, as evidence to help you make a
judgement of the learner’s competency

 Record observations and evidence against the checklist

 Where a checklist point is not observable due to reasons outside the learner’s control, modify
the scenario to allow the learner an opportunity to perform the task in question

 Do not interfere with the assessment unless the learner’s actions impose a risk of harm

 If there is an error, record it

 When the assessment is complete, advise the learner and record your comments in the relevant
section. You must determine whether they are competent (C) or not yet competent (NYC).

Making the decision on competency

 The learner needs to be deemed satisfactory for all of the criteria in the unit to gain competency

 If you are in doubt of the learner’s competency, gather further evidence to guide your decision.
For example, this may include asking supplementary questions or requesting a portfolio of
evidence from the learner

 Assess learners on their performance in this unit, not on actions before or after the assessment
(unless a portfolio of evidence is required)

 Use the checklists and your professional judgment to determine the final outcome. However, if
the learner’s performance in the assessment does not reflect performance during the course,
consider undertaking an oral quiz or other supplementary assessment

 If you are marking the learner NYC (Not Yet Competent), ensure you outline why you have made
this decision, and provide advice on how the learner can improve skills/knowledge prior to their
next attempt.
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When using evidence you have gathered on the learner to judge their competency, the following
criteria will need to be met (as applicable to the unit of competency):

 All the performance criteria elements have been addressed to the required standard (set out in
the unit of competency)

 The knowledge evidence/required knowledge has been demonstrated

 The performance evidence has been practically demonstrated

 The foundation skills/required skills have been practically demonstrated

 The assessment conditions/critical aspects of assessment have been met

 The context and consistency of assessment are addressed to appropriate AQF level

 The learner has been assessed through a range of assessment methods

 The learner has completed all assessments to the levels defined in the assessor workbook (as
stated in the Learner Workbook activity answers and summative assessment answers).

After the assessment

 Provide learners with:

o clear and constructive feedback based on the assessment decision

o information on ways of overcoming any identified gaps in competency revealed by the

assessment

o the opportunity to discuss the assessment process and outcome

o information on reassessment and the appeals process

o an opportunity for reassessment, if appropriate

 Regardless of the outcome of the assessment, provide all learners with a copy of the completed
checklist, ensuring the comments section is completed.

 Where the learner’s performance is deemed not yet competent, provide detailed feedback on
the criteria they need to improve upon, if requested

 Record and report the outcome of assessment for each learner.

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Observation/demonstration
Throughout this unit, the learners will be expected to show their competency of the elements
through observations or demonstrations. As trainer/assessor, you will compile a list of
demonstrations that you recognise the leaners will need to complete, or tasks to be observed. Any
required observations and demonstrations will need to be completed, as well as the activities found
in the Learner Workbook.

An explanation of observations and demonstrations:

Observation is on-the-job

The observation will usually require:

 Performing a work based skill or task

 Interaction with colleagues and/or customers.

Demonstration is off-the-job

A demonstration will require:

 Performing a skill or task that is asked of you

 Undertaking a simulation exercise.

You will need to inform each learner which one of the above they will be required to do. The
observation/demonstration will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. As
trainer/assessor, you will ensure each learner is provided with the correct equipment and/or
materials to complete the task. Learners should also be informed on how long they have to
complete the task.

Learners should be able to demonstrate the skills, knowledge and performance criteria required for
competency in this unit, as seen in the Learner Guide.
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Reasonable adjustments
Where learners are unable to complete the tasks in the methods specified due to situations beyond
your/their control, you will need to make reasonable adjustments.

These will be dependent on the specific needs of the learners.

While learner needs will vary on an individual basis, examples are given below:

Learner workbook written answers

If the student is unable to write (e.g. due to a disability or injury), you may ask them questions
verbally and record their responses on an audio device.

Also, you have the option of asking supplementary questions to confirm their competency in a given
criteria, if necessary.

Skills activity
If the learner is unable to demonstrate their skills at the time of your presence, for whatever reason,
they could provide a video demonstration to the assessor, or obtain third party evidence of them
demonstrating the skills in question.

Knowledge activity
If the learner is unable to verbally answer questions, for whatever reason, they could provide
written answers to the questions, or provide an audio recording of their answer at a later date.

Performance activity
If the learner is unable to perform the required practical tasks at the time of asking, for whatever
reason, they may provide video evidence at a later date, or complete the task in a simulated
environment, with evidence given by the designated third party, if required.
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Additional Evidence
In addition to the assessments provided in this unit, learners may also display competence through
additional evidence.

This may include, but is not limited to:

 Workplace evidence

 Portfolios

 Existing qualifications

 Workplace documents

 Case studies

 Research

 Reports.

This additional evidence may be submitted by the learner or their third party, but should be subject
to validation by the assessor.
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Case Study A
Case studies for sustainability Policy.

ROUND THE CLOCK is a Petrol station is privately owned by Steve Rogers. This site, has a petrol
station, operated with a small grocery section, and Car wash. They also serve food and coffee.

Along with Steve, 8 other people work in the staff. Their Assistant Manager recently left, you have
applied for the same position, and you got the job. During your first weeks you have noticed, the
following things at work.

1) The food they display in the hot and cold cabinets is not being dated, the stock in the fridge
and on the shelves are not being checked or rotated, resulting in
2) The Containers of chemicals used for the car wash, are thrown away in the rubbish without
properly being emptied.
3) You have also noticed that the cleaning chemicals have not been clearly labelled, and during
the rush hours, employees use wrong chemicals to clean their coffee machine, and other
food preparing and storing equipment’s.
4) One day when you are performing your usual site walk, you have seen one of your employee
was smoking near the Swap and Go Gas bottles.
5) You have also noted overflow rubbish bins being placed near the kitchen.
6) On multiple occasions you have noticed that the tap in the kitchen kept running in the sink,
as staff forgets to turn the taps off.
7) Other than the above you have seen the entire team, including the manager wasting plastic
cups, cutlery and papers in the rubbish bin.

During your induction process, you have been only given information about your Managerial general
roles and responsibilities. You enquired your Manager about the Organisation Policy and Procedure,
and in response he asked you what an Organisational policy and Procedure is, and why is it
important.

You are naturally and environmentalist, and you believe in following sustainability Practices, and You
have decided to work on some Sustainability Practices for your organisation.
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Learner Workbook Activity Answers-Task 1

Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).

Activity 1A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to define scope of sustainability policy,
and gather information from a range of sources to plan and develop policy.

Refer to Case Study A

1. As an environmentalist and the Assistant Manager of the Organisation it is your

responsibility to prepare a sustainability policy for “Round The clock”. As a first step, define
the scope of your sustainability policy.

Sustainability policy speaks to an adjusted cooperation between the human-fabricated and regular
world. This connection is regularly communicated as having three parts: condition, social value, and
economy.

The main scope of our sustainability policy is to manage a connection between every one of these
components is frequently spoken to as either a Venn outline, with manageability at the crossing
point, or as concentric circles, mirroring a layering of spaces. This second case mirrors the more
reasonable point of view that a solid economy relies upon a sound society, both of which depend on
a sound domain. Sustainability happens when every one of the three is promising.

2. Keeping in mind your workplace scenario, research on sources of information you have
gathered to help you to plan and develop your policy?

For developing the sustainability policy, we have used some primary and secondary resources for
gathering information and data accordingly. The primary source of information is a unique
information source, that is, one in which the information is gathered first-hand by the analyst for a
particular research reason or task.

Essential information can be gathered in various ways. Be that as it may, the most widely recognized
strategies are self-regulated overviews, interviews, field perception, and examinations. Essential
information gathering is very costly and tedious contrasted with auxiliary information accumulation.
In any case, essential information gathering might be the main appropriate strategy for a few kinds
of research.
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Activity 1B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify and consult stakeholders as a
key component of the policy development process.
Activity
Refer to Case Study A

1. Who are your stakeholders?

It is an entrenched rule that sustainability development can't be accomplished by

one person and it requires the dynamic investment surprisingly. The Major
Groups, speaking to key divisions of society, help channel the commitment of
subjects, financial and social performing artists, and master experts identified
with practical improvement.

2. Choose a stakeholder from your list above and describe the methods of
communication you would use to consult with them and what you would
discuss.

Look for proving from perceived sources and invest energy with industry
specialists and genuine customers previously evaluating the upsides of
sustainability policy. Before talking about the supportability approach with the
investors, the probability that the perspectives of the stakeholder will be joined
into vital arranging.

• Recognize and track the needs and desires of investor

• Recognize and track his observations and mentalities

• Give input on particular arranged improvements

• Assess executions and activities involved in the policy

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Activity 1C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to include appropriate strategies in policy
at all stages of work for minimising resource use, reducing toxic material and
hazardous chemical use, and employing life cycle management approaches.
Activity Refer to Case Study A

1. What strategies could you include to reduce toxic material and hazard
chemical use and employ life cycle management approaches?

Life cycle management is implanted in realistic utilization and generation

strategies. These strategies are comprehended as the utilization of some related
items, that react to essential require and take a needs higher satisfaction for
common assets and dangerous materials and increase the discharges of waste
materials and toxic over the existence cycle of the administration or item so as
not to endanger the necessities of who and what is to come.

Life cycle administration is a business administration idea connected in

mechanical and benefit areas to enhance items and administrations while
improving the general manageability execution of the business and its esteem
chains. Life cycle considering item sustainability is operational for organizations
that are driven also, dedicated to diminishing their natural and financial weight
while expanding monetary and social esteem.
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Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to make recommendations for policy
options based on likely effectiveness, timeframes and cost.
Activity 1. Considering the environment issues at your workplace, prepare a Matrix
which includes the likely effectiveness, timeframes and the cost of one of
your Sustainability Policy

This Recommendations of Sustainability Policy report catches the endeavours of

the Supportability Policy unit. The unit concentrated principally on creating
strategy proposals that may give guidance for the City Council's activities in
what's to come. Furthermore, the Task Force built up a rundown of potential
activity things that supplement these strategies for future thought.

The Task Force distinguished five beginning centre territories in the field of
supportability:

1. Reduction of Toxic
2. Vitality and Conservation of Water
3. Toxins in Yard
4. Green Building
5. Communication and education regarding sustainability

Activity 1E
Estimated Time 20 Minutes
Objective To provide you with an opportunity to develop policy that reflects the
organisation's commitment to sustainability as an integral part of business
planning and as a business opportunity.
Activity 1. Referring to Case Study A, develop a sample organisation policy and
explain How do you propose to demonstrate your organisation’s
commitment to sustainability?

Consolidating sustainability into the organization is a significant advance. In any

case, this is vital to convey your liability inside among your team, and product
and service providers, associated customers and other shareholders. By
imparting regarding a reasonable and steady mould, sustainability gets
changed into an imbued part of the culture of the organization, one that the
employees can be proud, increasing their satisfaction. The following
methodologies can likewise be utilized to exhibit association's manageability
strategy
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Activity 1F
Estimated Time 20 Minutes
Objective To provide you with an opportunity to agree to appropriate methods of
implementation, outcomes and performance indicators.
Activity Role Play Activity
1. Refer to Case study A, in a group perform the following activity
Brainstorm appropriate method of implementation of sustainability policy
a) Hold a staff meeting to discuss sustainability (if you are a part of a
large organisation and you cannot all feasibly meet you could meet in
departments/groups).
b) Meet with staff again to discuss changes to responsibilities (again, do
this in groups so that people understand each other’s responsibilities).
c) Break the overall sustainability down into its components.
d) Think about what you want to achieve as outcomes.
e) Introduce implementation in phases so that members of staff do not
feel overwhelmed.
f) Discuss the time limit for the implementation and if you have decided
to implement in phases, the time limit for each phase.
As an evidence submit the following an observation form observed by your
trainer, Dairy notes suggesting the outcomes you want from the
implementation of sustainability policy, different phases of implementation and
the time limits for each phase.

Answer

For implementing the sustainability policy in the organization, there are some
important aspects that need to be covered in order to perform an effective
implementation. There are the following points important for implementing the
policy:

• Follow current environmental laws and rules

• Consider, survey and take activities where important to consistently enhance

natural practices

• Stress to workers at all levels their own particular obligation to the ecological
prosperity, giving preparing and data where relevant

• Show and give this Policy to all workers including Sub-contractual workers

• Review natural and manageability execution

• Survey this arrangement taking in to think any review discoveries every year
as a base.
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Activity 2A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to promote workplace sustainability
policy, including its expected outcome, to key stakeholders.
Activity 1. Why is it important to promote your workplace sustainability policy?

The primary purpose for promoting sustainability policy is that, once

organizations begin making practical items and administrations, it turns into a
decision between existing items or administrations and manageable choices.

2. What do you have to think about when promoting the policy and its
expected outcome to stakeholders?

As innovation enhanced, sustainable items in the market wound up less expensive

and better and began contending with items made by traditional strategies.
Numerous clients today incline toward feasible items over customary items, on
the off chance that they are given a decision, regardless of whether the cost is
higher. Organizations all around perceive this pattern

3. In pairs, act out a situation where you have to convince your key
stakeholders that sustainability policies will benefit them.

For convincing the key stakeholder regarding the sustainability policy, a clear
demonstration must be done regarding the scope and benefits of the policy in
front of him. Multiple people preferred the possibility of sustainability and the
larger part of shoppers upheld the thought. Be that as it may, not very many
individuals really acknowledged how vital manageability was.
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Activity 2B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to inform those involved in implementing
the policy about expected outcomes, activities to be undertaken and assigned
responsibilities.
Activity 1. When informing those involved in implementing the policy of the
outcomes you expect, why is it important to be specific?

It is important to be specific regarding the expected outcomes of the policy

because they are somehow interrelated to the consequences of the
implementation. There might be done chances that the policy will not give
outcomes as expected so the involved individuals must be clear about the
possibilities of different types of outcomes whether they are positive or negative.

2. Give an example of an activity or activities that you would like staff to

undertake to help achieve a target (also specify the target).

Here, the target will be a successful implementation of the sustainability policy.

For this, icebreaker activity will be the best option where all the team members
will comfortably interact with each other regarding the aspects of the
sustainability policy. This will help to identify some other opportunities for
improvement in the implementation and help the entire staff to achieve the goals
and targets more precisely.

3. Using your example from the previous answer, get in pairs, and tell your
partner what responsibilities they should have as if they are the
supervisor for implementing your target.

My partner has the responsibility to reduce the confliction among the staff
member’s thoughts and perceptions regarding the sustainability policy. This will
help him to make decisions as a supervisor and find out the best way to
implement the sustainability policy.
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Activity 3A
Estimated Time 40 Minutes
Objective To provide you with an opportunity to develop and communicate procedures
to help implement workplace sustainability policy.
Activity 1. What is a procedure? Give an example below.

A procedure is a setup strategy for achieving an errand, as a rule with steps that
are performed in an endorsed order. The systems are fundamentally consecutive
activities that are intended to finish an undertaking. In the business world, all
organization tasks can be separated into classes called forms. For example, first
a business is started, after that, customers are added and they try the products
and if they like the quality then they will tell others about the product. After all
these steps, a business becomes successful. There is no way to make a business
successful without following the proper procedure.

2. What different methods of communicating a procedure are you aware of?

• Inter process communication

• Intra-process communication
• Verbal communication
• Non-verbal communication

3. You should now develop a procedure that will help to implement a

workplace sustainability policy, and communicate this to the next of the
group. Think about the method communicating this procedure.

This procedure for implementing a workplace sustainability policy consists of

the following steps that are given below:

• Characterize the issue or issue that requires the improvement of the policy

• Delegate at least one people to coordinate the approach improvement

process

• Set up the strategy advancement process

• Direct research

• Set up an exchange paper

• Correspondence and audit the policy

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Activity 3B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to implement strategies for continuous
improvement in resource efficiency.
Activity 1. What is continuous improvement?

Continuous improvement can be termed as a progressing press on to make some

advancement in items, procedures or techniques. These activities are needs to be
done essentially for profitable change after some time for making forward
change all at once. Customers valued procedures are regularly enhanced and
assessed for their productivity, adaptability and viability.

2. What qualities should staff have for this?

• Communication qualities
• Measurement skills
• Commit through the organization
• Patience
• Constancy of purpose

3. What qualities should supervisors have to help staff achieve this?

For a continuous improvement within an organization, the supervisor should

have the following qualities in order to take the entire team with him towards
achieving the goal of continuous improvement:

• Leadership quality
• Shift to long-term mind-set
• Focusing on prevention instead of suffering
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Activity 3C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to establish and assign responsibility for
recording systems to track continuous improvements in sustainability
approaches.
Activity 1. First, write a list of all the tasks that need to be done to track continuous
improvements in sustainability approaches.

• Make little, incremental changes on the fly

• Coordinate a gathering to examine bigger changes

• Plainly distinguish the issue or change

• Plan potential arrangements

• Test changes in a non-live condition

• Screen changes after the organization

2. Next, explain how you propose to assign people to those tasks. Do you
need a large team? Explain your answer.

Yes, there will be a large team needed for completing the tasks discussed above
because it is important that all the persons associated with the sustainability
policy must be involved in this process. Their presence will help to successfully
track the continuous improvements.
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Activity 4A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to document outcomes and provide
feedback to key personnel and stakeholders.
Activity 1. What might you have to give feedback to stakeholders regarding?

A feedback might be given to the stakeholders regarding the performance of the

employees and working on strategies as their money is invested in the business.
They are the most important persons to get aware of the actual situation of the
organization because they are the ones who will be affected the most by the
results and consequences of the profit or loss.

2. Think about your stakeholders – who would be interested in each of the

above examples? Assign at least two stakeholders for each.

While documenting the outcomes of the work being done, it is important that the
stakeholders will get to know the factual status about the progress and work. A
key personnel stakeholder will be interested in identifying that the continuous
improvement is being done or not because they do not only want to make money
but they also want to the organization to grow. Instead of that, an individual
stakeholder outside of the company who just invested some of his money in the
company, only wants to know about the outcome of the strategies being made
for improving the company.
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Activity 4B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to investigate successes or otherwise of
policy.
Activity 1. What should you research when investigating successes?

Without responsibility from those at the highest point of the organization, it's
difficult to identify why an investigation is vital for success. There are some
following components that can be used to investigate success:

• Strategic Focus (Planning, direction, supervision)

• Individuals (workers Staff, knowledge, growth)

• Tasks (effort, process)

• Promoting (consumer Relations, Profit, awareness)

• Funds (resources, services, Equipment)

2. What should you research when investigating areas for improvement?

There are some following qualities required for investigating areas for
improvement:

• Be honest with the stakeholders

• Goal alignment
• Identify issues and concerns
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Activity 4C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to monitor records to identify trends that
may require remedial action; and use to promote continuous improvement of
performance; and modify policy and/or procedures as required to ensure
improvements are made.
Activity What is a trend? Give an example.

A trend is what's popular or famous at one point in time. To set a trend intends
to accomplish something that ends up acknowledged or stylish, and that a lot of
other individual’s duplicates. This term trend just reflects the most famous thing
which is being adapted by everyone in current time. Trends does not follow a
specific category of items or something, they can be anything depending upon
the present time and situation.

You have found a problem with a procedure. How could you find a solution?

For solving any issues or problem with a procedure, all issues and concerns must
be identified. After identifying these issues, a prioritization will be done to identify
the issues that have the highest intensity and these issues will be solved first. This
will help to detect the main issue with the procedure more precisely. Finally, a
solution will be introduced for the particular problem.
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Summative Assessments-Task 2

Instructions to the candidate:

This is an open book test. Please refer to your recommended text to assist you to complete the
following assessment task.
You are required to answer at least 80% of the questions satisfactorily to achieve a satisfactory
rating.
Please answer the following questions by writing your responses in a separate document and
submitting it to your assessor.
Your responses may be typed or handwritten. If they are handwritten, they must be written legibly
and neatly. Responses that are not legible or neat may be rejected.
For this assessment, you are required to:
 Develop a sustainability policy in the context of an organisation,
 Develop communication methods for promoting and informing stakeholders of the policy
 Outline procedures for its implementation
 Develop a review system for monitoring and continuously improving the policy and its
implementation.
You may use the organisation where you work, the institute where you study, or another
organisation.
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Assessment Task 2

Q1.

a) Research two of the following and write a synopsis of useful information you found from
each document:

 Ecological footprinting
 Energy Efficiency Opportunities Bill 2005
 Global Reporting Initiative
 Green office program
 Green purchasing
 Greenhouse challenge plus (Australian government initiative)
 ISO 14001:1996 environmental management systems life cycle analyses
 Life cycle analyses
 Product stewardship
 Supply chain management
 Sustainability covenants/compacts
 Triple bottom line reporting.

b) Create a five to ten-minute presentation to communicate your research with stakeholders.

How can it help you to create your policy? Show how you will implement and review it.
You should also consider stakeholder’s different opinions and positions when tailoring
your presentation.

Ensure you prepare for questions from the audience.

Ecological foot printing

The ecological footprint is a sustainability indicator that expresses the relationship that exists between
society’s consumption of the natural resources and the surrounding environment. It expresses the areas
nature’s interest that are being appropriated. If there is more bio-production than what is and the rate of
consumption is not sustainable we can say land and sea production should be more (Chambers et al.,
2000). On the other hands if every individual lives within his/her own earths share, then we can only
consume what the earth provides.
The ecological footprint uses a common global hectare that can be used to derive ecological footprints like
processes, regions, countries, products and individuals. In calculating ecological foot print we use area and
sea types which include energy land, built land, biodiversity, bio-productive land and sea.

The ecological footprint analysis uses responsibility principle that takes into account the resources that are
used by the residents.

The ecological footprint has proved to be a real factor of a better sustainable consumption. This is
achieved through aggregating the consumption of a range of resources and comparing the resources
consumption with the available resources globally.
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Through the wide range of materials and energy used, ecological foot printing can be used to be an
indicator of resource efficiency, providing a service and creating economic wealth.
Above all we can use ecological foot printing to indicate how well the resource efficiency of a product is
declining or improving.

ISO 14001:1996 environmental management systems life cycle analyses

This are international standard guidelines that must be followed by a company. They are used by a
registrar to ensure that a company can be certified. It also gives an outline on the requirements that any
company has to meet before it is given a certification on their environmental management systems use.
The ISO 14001:1996 was revised by ISO 14001:2004. This rules entails:

a) Environmental policy: the company has to define an environmental policy which is in line with the
scope of the EMS and relevant to the organisation.
b) Planning: the organisation has to establish and maintain procedures that identify the
environmental aspects and determine those that have significant impacts on the environment.
c) Implementation and Operation: it spells out the roles, authorities and responsibilities for the
environmental management systems.
d) Checking and Corrective Action: this are procedures that are used for monitoring and measuring
the main characteristics of activities and operations.
e) Management Review: ensure that the management reviews the EMS to make sure that it is
suitable, adequate and effective.

2. Create a five to ten-minute presentation to communicate your research with stakeholders. How
can it help you to create your policy? Show how you will implement and review it. You should also
consider stakeholder’s different opinions and positions when tailoring your presentation.

Ensure you prepare for questions from the audience.

Presentation slides should be attached here:

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Q2

a) Use this form to define the scope of the sustainability policy you will develop.
Organisation name ROUND THE CLOCK

Part(s) of organisation to Petrol station, grocery section and car wash section
which policy applies

Environmental issues
addressed in the policy
Economic issues
addressed in the policy
Social issues addressed in
the policy
Relevant laws and
regulations
Chemicals are thrown away without properly being emptied, kitchen
wastage is directly thrown away in open area, tap in the kitchen kept
running in the sink, Entire team is wasting plastic cups, cutlery and
papers in the rubbish bin.
Chemicals are wasted as staff is throwing the chemical containers
without properly emptying them, water is wasted. Such elements are
increasing cost.
Exposure to vapour concentrations of chemicals can cause
respiratory irritation, headache, dizziness, nausea and loss of
coordination. Higher concentrations may cause loss of
consciousness, cardiac sensitisation, coma and death resulting from
respiratory failure
WHS act 2011, Current environmental laws and rules

Sustainability policies
implemented by similar
organisations
Organisation activities
covered by the policy

Organisation size
(physical premises,
resource requirements
and staff numbers)
Location of organisation/
policy

Organisation energy
demands

Waste pollutants produced

by the organisation

General impact on the

environment

Attitude of the
organisation towards
sustainability
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a) List here details of specific information sources that will aid you in developing the policy.

Internal organisation
information

Personnel

Consultants/ external
agencies

Industry associations

Suppliers

Customers

Other internet
sources

b) Complete the following table with specific details that are relevant to the organization?

Stakeholder Reason, impact of sustainability Consultation options

Employees at all
levels

Key internal
personnel

Customers and
clients

Investors and
shareholders

Local community

Suppliers

Employee unions

Government
agencies and
regulators
Industry associations

Specialists
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c) Give a brief summary here of the following strategies that will apply to the sustainability
policy?

Communication,
raising staff
awareness
Training
program(s)

Promotional
activities

d) Complete the following SWOT (Strength/Weakness/Opportunities/Threats) analysis of the

organisation with respect to the proposed sustainability policy?

SWOT Positive Negative

Analysis
Internal Strengths: Weaknesses:

External Opportunities: Threats:

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e) Complete the following questionnaire regarding your proposed sustainability policy?

Policy option/ initiative: Description of option/initiative:

Date: Name of person completing:

Instructions: Respond to each statements by circling the appropriate number

(1 = strongly disagree, 2 = disagree, 3 = undecided (maybe), 4 = agree, 5 = strongly agree).

Provide any additional comments in the space at the bottom or overleaf

This initiative/policy option will result in benefits outweighing costs 12345

The implementation will have little effect on production 12345

The option will improve our compliance performance 12345

The initiative will reduce resource consumption and the ecological footprint of the organisation 12345

The organisation has the capability of providing the support required (for example, human 12345
resources, training)

The option is in line with the organisation’s strategic plan 12345

The option will benefit our financial bottom line reporting 12345

Comments:
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f) Complete the following sections of the sustainability policy?

Item Detail and approach

Description of initiative

Targets and timelines

Implementation approach and

impact

Promotion and communication

Responsibility, monitoring and

reporting

Review

g) Give details of the following items:

Item Method

Resources

Training

Communication & promotion

Responsibilities
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Q3
a) Use the following form to describe three ways you will consider using to promote the
policy.

Promotion method Description

or communication

b) Design an information leaflet, brochure or sign that communicated effective specific

activities that will be expected to do as a result of the sustainability policy?
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Q4
a) Design a checklist for employees to follow while implementing one aspect of the
sustainability policy

Checklist for:

Employee name: Date:

Position: Time:

Dept:

Yes  No 

Yes  No 

Yes  No 

Yes  No 

Yes  No 

Yes  No 

Yes  No 

Yes  No 

Yes  No 

Yes  No 
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b) Briefly explain methods for obtaining feedback from the following stakeholders regarding
the sustainability policy

Stakeholder Method for obtaining feedback

Management

Employees

Customers
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c) Complete the following compliance review with details that refer to a particular aspect of
your sustainability policy

Compliance review on (item):

Conducted on (date):

By (name):

Policy target Priority Progress Analysis Actions required Person/s

responsible
(H/M/L)
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Q5
a) Compose an email to be sent to all employees of your organization detailing specific
information about the progress of the sustainability policy and procedures
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b) Give details regarding the success and/or failure of different measures in your
sustainability policy

Successes

Reasons for
success

Failures

Reasons for
failures
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c) Now give details about the changes that are necessary in order to resolve the failure
mentioned in the previous question
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d) Rewrite sections of the policy that need modification in order to accommodate the
changes described in the previous question
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Candidate Assessment Feedback Survey

Candidate name
Assessor name
Unit/s of Competency
Date of Assessment
Question Yes No
Was the assessment process sufficiently explained? Feel free to
comment

Were the assessment requirements explained clearly?

Did the assessor create a supportive environment for the assessment?

Feel free to comment

Overall, did you feel supported throughout the assessment?

Do you feel the training you received equipped you well for the
assessment?

How much of a challenge was the assessment?

Overall the assessment was Satisfactory Not satisfactory

Candidate's signature